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Something happened, we couldn’t start upgrade

As you know, each one of the Windows 10 versions is priced differently and one of the considered more expensive compared to the Windows 10 Home version is the Windows10 Pro. The good thing is, Microsoft allows its users to upgrade from the Windows 10 Home version to the Windows 10 Pro version at a reasonable cost instead of buying the entire license again.

However, upgrading your Windows 10 computer is not always that easy and you might encounter some errors along the way. One of the reported errors you could encounter is an error message that says, “Something happened, and we couldn’t start the upgrade”. This kind of problem is due to the problems with the Microsoft Store or the key authorization and to fix it, there are several options you can check out. You can try to run the built-in troubleshooters such as the Windows Update troubleshooter, Windows Store Apps troubleshooter, or Microsoft Accounts troubleshooter. You could also try to reset the Windows Store cache or re-register the Windows Store app. For more details, refer to each one of the given options below.

Option 1 – Try to run the Microsoft Accounts troubleshooter

Since the Microsoft Accounts troubleshooter is not built-in into the Windows operating system, you can download this troubleshooter by clicking on this link.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “Something happened, and we couldn’t start the upgrade” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.

  • Tap Win + I keys again to open the Windows Settings panel.
  • Go to Update & Security and then go to Troubleshoot.
  • Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
  • Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset the Microsoft Store cache

As you know, like any other apps, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 5 – Try to re-register the Microsoft Store app via Windows PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

  • Wait for the process to be completed and then restart your computer.

Option 6 – Try contacting Microsoft

If none of the options worked, you might also want to contact Microsoft for further assistance in fixing the error.

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Fix cannot load the Device Driver Code 38
Each you connect time external devices like scanners, printers, and the likes to a Windows 10 computer, the device either pushes the drivers through the USB or any other port, or you are expected to install the drivers through external media. In both cases, the driver will be loaded into the system, allowing you to use the device. However, it doesn’t always go smoothly as you could encounter some errors like the “Windows cannot load the Device Driver for this hardware because a previous instance of the Device Driver is still in memory ( Code 38 )”. If you encounter such an error in the Device Manager, then this means that a previous version of the device driver is still in memory and that each time the device is used, that previous version is loaded into memory and then unloaded which triggers the “Windows cannot load the Device Driver for this hardware because a previous instance of the Device Driver is still in memory (Code 38)” error. This kind of error occurs if the operating system loads the unwanted driver or if it fails to unload the driver. It could be that there is an obsolete version of the driver that’s still installed in the system or it could also be that you need to update your USB drivers as they could be outdated or the problem could also be due to some third party program that is interfering with the installation. Whatever the cause is, here are some suggestions you can check out to resolve the problem.

Option 1 – Uninstall previously installed drivers and reinstall their latest working version from the manufacturer’s website

The first thing you can do is to uninstall the drivers that are currently installed on your computer and then reinstall their latest working versions from their official sites. This kind of error is commonly encountered while loading drivers for scanners and printers. This is due to the fact that their drivers and software come along with a package which is usually in external media like CD or DVD. So when you install the software package, there’s a possibility that a newer version has been launched by its manufacturer. When that happens, you have to uninstall the previously installed driver package and then download the drivers from the manufacturer’s website and install them.

Option 2 – Run the Hardware and Devices Troubleshooter

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 3 – Update or reinstall the Universal Serial Bus Controller driver

Since it could be a driver issue, you can try to update or reinstall the Universal Serial Bus Controller drivers using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Restart your computer in a Clean Boot State

If the first three given options didn’t work and you still see the error when you connect external devices, you can try putting your computer in a Clean Boot State and then try connecting them again.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to connect the external devices and check if the error is now gone.
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How to Fix the TWCU.EXE Failed to Load Library File Error in Windows 10
The TWCU.EXE or TP-LINK Wireless Client Utility is a configuration application required to run wireless adapters successfully. The TP-LINK Wireless Client Utility application only exists on computers that are using the TP-LINK adapters. Upon the installation of this application, the service will be automatically added to the Windows service list that will continuously run in the background. The Twcu.exe is placed at the C:\Program Files\TP-LINKTP-LINK\Wireless Utility folder and is used by TP-LINK to connect to the internet. The name of the main executable file is twcu.exe and can be viewed in the Services tab of the Task Manager. If you are one of the users who just upgraded to Windows 10 from the previous Windows versions, then you’ll most likely see an error saying, “Failed to load the library file!” that has something to do with twcu.exe or TWCU. This error pops up when you go to your desktop and every time you log into your Windows 10 PC. Like pointed out, this error is related to the TP-LINK Wireless Client Utility and every user who is using the TP-LINK Wireless Client Utility is experiencing this problem which may be due to some compatibility issues especially when you start getting this error right after you upgraded to Windows 10. To fix this problem, follow each one of the options given below.

Option 1 – Try running in Compatibility Mode

The best thing you can do is to run the TP-LINK Wireless Client Utility in the compatibility mode since the problem is due to some compatibility issue. To run this utility in the compatibility mode, here’s what you have to do:
  • Look for the TP-LINK Wireless Client Utility which should be located on your desktop.
  • Once you find it, right-click on it and select Properties from the context menu.
  • After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
  • Click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Try troubleshooting compatibility

This option is almost the same as the first one except it is an alternative way of fixing the TP-LINK Wireless Client Utility in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue of the TP-LINK Wireless Client Utility.
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Guide to Fixing the Error 0x800CCC90 Quickly

What is the error code 0x800ccc90?

The 0x800ccc90 is a common Outlook Express error. This error occurs when Outlook Express fails to connect to the mail server that handles incoming and outgoing emails.

The error is usually displayed as:

“There was a problem logging onto your mail server. Your User Name was rejected.”

Though this error does not pose any security threats to your PC if it is not fixed immediately, it may limit your ability to send and receive emails on your Outlook email address.

Error Causes

The error 0x800ccc90 is usually triggered by the following causes:

  1. Authentication problem- This happens when your account details are not authenticated by the server. In this case, you will see a pop up message displaying ‘Server:’pop3.example.com’, or ‘Secure (SSL): No, Server Error: 0x800ccc90’.
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Further Information and Manual Repair

If you come across the error 0x800ccc90, then don’t you worry! You don’t have to hire a professional to resolve this issue. In fact, you can fix it all by yourself. Here are some DIY solutions to repair this problem.

Solution 1:

  • Go to the ‘Tools’ tab and select ‘Accounts’
  • As you click on the accounts tab, an internet accounts box will appear on the screen
  • Now double click on the account property box.
  • After that go to the server tab and click it.
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  • Once you check on this option now click on apply to accept changes and then close the window.
  • To bring the changes into effect, restart Outlook and then try to send emails again. Hopefully, this will work.

Solution 2:

However, if you are still unable to resolve the problem, then this means the PST files are corrupt and damaged and there is no problem from the server's end. When this happens, then the best way to resolve this problem is to download a PST repair tool.

We suggest downloading the PST repair tool from a trusted website.

After downloading it, run and scan it on your PC to detect errors. You will have to be patient because scanning may take a couple of minutes. Once the scanning is complete, click on repair to resolve the problem.

So, next time when you are unable to send or receive emails on your Outlook Express and you see the 0x800ccc90 error message, then try using the solutions given above to resolve the error right away.

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Microsoft Visual C++ Runtime Library Error

Fix Microsoft Visual C++ Runtime Library Error, Microsoft Windows operating system supports a form of shared libraries that are known as DLL (Dynamic-link libraries). These are also known as code libraries that are used by multiple processes while one copy is loaded into memory. Runtimes are also code libraries that are loaded by applications when the application is called to run on the system. The most common runtime libraries that are used today are Visual C++ Runtime Library and Java Runtime Environment. These libraries are practically used for nearly every single application you run on your system. Therefore it is very important that these libraries are in good working order. Microsoft Visual C++ Runtime Library Error occurs when this runtime library becomes corrupted. When Microsoft Visual C++ Runtime Library Error occurs, the applications powered by this runtime library fail to run smoothly, resulting in locking you out of those applications and hampering your ability to work on them. Generally speaking, this error indicates system instability and poor PC maintenance. If this error is not fixed timely it can expose your system to serious PC damages like system freeze, crashes, and data loss.

Solution

Restoro box imageError Causes

Microsoft Visual C++ Runtime Library Error is triggered for numerous reasons. These include:
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  • Disk fragmentation
  • Missing and damaged .dll files
  • Registry corruption
  • Malware invasion
In a nutshell, it can be said that the deep-rooted cause of the Microsoft Visual C++ Runtime Library Error is the registry. All the causes listed above are associated with the registry. For simplification, the registry is the main database of your system that stores all the activities executed on the computer in the RAM, the hard disk. This includes both the important data and junk files such as temporary files, internet history, bad registry keys, invalid registry entries, and also the files from the uninstalled programs. If these files are not removed from the registry frequently, it overloads the hard disk and leads to obscure error message displays on your system like the Microsoft Visual C++ Runtime Library Error as warning signs. Sometimes, rebooting the system may fix the Microsoft Visual C++ Runtime Library Error. However, this is temporary. Error message pops again after some time. So, instead of seeking out a temporary solution, it is advisable to look for a solution that can repair this error for the longest time.

Further Information and Manual Repair

There are two ways to fix the Microsoft Visual C++ Runtime Library Error code. One is to reinstall the Visual C++ runtime libraries. This can be a complex task if you are not a computer programmer or technically sound. However, the second way, or let’s just say the best and easiest way to resolve this problem is to download Restoro. This is truly an easy way as it requires no technical expertise or programming knowledge to repair the Microsoft Visual C++ Runtime Library Error. Restoro is an advanced, user-friendly, and multi-functional repair tool integrated with profound powerful utilities like an intuitive registry cleaner, system stability scanner, and anti-virus. It has a smooth interface, easy navigation, and a simple layout making it easy for users and even novices to operate it to resolve the Microsoft Visual C++ Error in seconds. The registry cleaner scans your entire PC for registry issues. It wipes out all the invalid, unnecessary, and obsolete files clearing up your disk space. In addition to this, it repairs fragmented disks, damaged .dll files (runtime code library), and repairs the registry. Along with these benefits, Restoro also functions as a system optimizer thus boosting the performance of your system. It can be downloaded by all PC Windows users as it is compatible with all Windows versions. Click here to download Restoro on your PC to resolve the Microsoft Visual C++ Runtime Library Error code and to ensure optimum PC performance and health.
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Completely Remove MixGames from Your Windows PC

mixGames is an Extension for Google Chrome that adds “Games:” functions to Google Chrome. In our testing, this function did not work and only redirects you back to the extension page. There are two variations of mixGames: mixGames Search, which changes the Chrome homepage to one managed by their own advertising-driven search; and mixGames Start, which changes the homepage in Chrome. These extensions utilize Searchalo to change search engine functions from the default or user-set preferences to Yahoo, injecting additional advertising. Due to the browser function modifications, mixGames is classified as potentially unwanted and is flagged for detection and optional removal by some Antivirus programs.

About Browser Hijackers

Browser hijacking is a common type of online fraud where your web browser configuration settings are altered to allow it to do things you do not intend. They are created to disrupt web browser programs for a variety of reasons. These are typically used to force hits to predetermined sites, manipulating web traffic to generate ad revenue. Nevertheless, it isn’t that innocent. Your internet safety is jeopardized and it is also extremely annoying. What’s more, hijackers can make the entire infected system fragile – other dangerous malware and viruses would use these opportunities to get into your system very easily.

Indications of browser hijack

There are various symptoms that could indicate a browser hijacking: 1. the browser’s home page is modified 2. new bookmarks pointing to pornographic websites are added to your favorite pages 3. the main web browser settings are modified and unwanted or unsafe resources are added to the trusted websites listing 4. you’re getting new toolbars you have never noticed before 5. your browser will display constant pop-up windows 6. your internet browser starts running sluggishly or exhibits frequent errors 7. you cannot go to certain sites like home pages of antivirus software.

Exactly how browser hijacker finds its way onto your computer

Browser hijackers infect computers by numerous means, including through a file-share, a drive-by download, or an infected e-mail attachment. Many internet browser hijackings come from add-on programs, i.e., browser helper objects (BHO), toolbars, or plug-ins added to web browsers to give them extra capabilities. A browser hijacker can be installed as a part of freeware, demoware, shareware, and fake programs. A good example of a well-known browser hijacker is the latest Chinese malicious software known as “Fireball”, which has infected 250 million computer systems globally. It works as a hijacker but can be turned into a full-functioning malware downloader later on. Browser hijacking can cause severe privacy problems and even identity theft, disrupt your web browsing experience by taking command over outbound traffic, substantially slows down your personal computer by depleting a lot of resources, and result in system instability at the same time.

How you can fix a browser hijack

Some hijackers can be easily removed by uninstalling the free software they were included with or by eliminating any extension you’ve recently added to your browser. But, the majority of hijacking codes aren’t easy to remove manually, since they go deeper into your operating system. Besides, browser hijackers can modify the Windows registry therefore it can be quite hard to restore all of the values manually, especially if you’re not a very tech-savvy individual.

How To Install Safebytes Anti-Malware On An Infected PC

All malware is bad and the consequences of the damage will vary according to the specific kind of malware. Certain malware types modify web browser settings by including a proxy server or change the computer’s DNS settings. In such cases, you will be unable to visit certain or all internet sites, and therefore unable to download or install the required security software to remove the infection. If you are reading this, you may have affected by a virus that stops you from downloading a computer security application like Safebytes Anti-Malware. Do as instructed below to remove malware by alternate methods.

Get rid of viruses in Safe Mode

In Safe Mode, you could modify Windows settings, uninstall or install some applications, and remove hard-to-delete viruses. In the event the malware is blocking internet access and affecting your computer, running it in Safe Mode allows you to download anti-malware and run a diagnostic scan while limiting possible damage. To get into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSConfig and find the “Safe Boot” options in the “Boot” tab. Once you are in Safe Mode, you can try to download and install your antivirus software program without the hindrance of the malware. Following installation, run the malware scanner to get rid of standard infections.

Switch over to an alternative browser

Some malware only targets specific internet browsers. If this sounds like your situation, make use of another internet browser as it could circumvent the computer virus. The ideal way to avoid this issue is to pick a web browser that is well known for its security features. Firefox contains built-in Malware and Phishing Protection to keep you secure online.

Create a portable USB antivirus for removing malware

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Protect Your Computer & Privacy With SafeBytes Anti-Malware

These days, an anti-malware tool can protect your computer from different kinds of online threats. But how do choose the best one among several malware protection software that’s available on the market? You may be aware, there are lots of anti-malware companies and tools for you to consider. Some are well worth your money, but most aren’t. You have to be very careful not to choose the wrong application, especially if you purchase a paid software. Among few good applications, SafeBytes Anti-Malware is the highly recommended program for the security-conscious user. SafeBytes anti-malware is a powerful, very effective protection software intended to assist users of all levels of IT literacy in identifying and removing harmful threats out of their personal computers. Using its outstanding protection system, this software will quickly detect and remove the majority of the security threats, which include browser hijackers, viruses, adware, ransomware, PUPs, and trojans. SafeBytes anti-malware takes PC protection to a whole new level with its enhanced features. The following are some of the best ones: World-class AntiMalware Protection: Using its enhanced and sophisticated algorithm, this malware removal tool can identify and eliminate the malware threats hiding in your computer effectively. Active Protection: SafeBytes delivers complete and real-time security for your PC. It’ll constantly monitor your pc for hacker activity and also provides users with superior firewall protection. Website Filtering: Through its unique safety rating, SafeBytes alerts you whether a site is safe or not to visit it. This will assure that you’re always certain of your online safety when browsing the web. Faster Scan: This tool has one of the fastest and most efficient virus scanning engines in the industry. The scans are very accurate and take a short amount of time to complete. Low Memory/CPU Usage: SafeBytes is really lightweight software. It consumes an extremely small amount of processing power as it works in the background therefore you will not see any computer performance problems. 24/7 Assistance: You can get totally free 24/7 technical support from their computer experts on any product queries or computer security issues.

Technical Details and Manual Removal (Advanced Users)

If you do not wish to use malware removal software and like to remove mixGames manually, you may accomplish this by going to the Windows Add/Remove Programs menu in the control panel and removing the offending program; in cases of browser extensions, you could uninstall it by going to the browser’s Add-on/Extension manager. It is also suggested to factory reset your browser settings to their default state. Lastly, examine your hard disk for all of the following and clean your Windows registry manually to remove leftover application entries following an uninstallation. But bear in mind, this is a complicated task and only computer experts can perform it safely. In addition, certain malware is capable of replicating or preventing deletion. Completing this task in Safe Mode is recommended.
Registry: HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain Default_Page_URL HKEY_LOCAL_MachineSoftwareClassesmixGame HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun .exe HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settingsrandom HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionrunrandom HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings CertificateRevocation = ’0
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Restore, Minimize and Close are not working
Recently, a number of users reported not being able to use the Restore, Minimize and Close buttons on their Windows 10 computers. This kind of issue can be quite annoying as you won’t be able to use your computer properly, especially when you navigate between programs and windows. In such cases, the buttons on the right side of the title bar won’t respond to any inputs which could be caused by a number of factors such as different input modes, corrupted system files, and many more. If you are one of the users who are currently facing this problem, worry not for this post will guide you on what you can do to resolve it. There are several potential fixes you can check out to fix the issue. You can try to check if Tablet Mode is enabled and if it is, you have to disable it. You could also boot your computer in a Clean Boot State to check if a third-party program is the one that’s causing the problem. In addition, you could also reinstall the program where you experience the problem or run built-in utilities like System File Checker and DISM tool.

Option 1 – Make sure that you are not in Tablet Mode

Since Windows 10 is designed to work on both desktop and mobile devices, it could be that your computer has slipped into Tablet Mode which explains why you’re not seeing the Taskbar. To check if your computer is really in Tablet Mode, follow these steps:
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  • Next, select the System setting and from the left pane select the Tablet Mode.
  • From there, make sure that the buttons next to the options given below are set to the off position:
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    • Automatically hide the taskbar in tablet mode

Option 2 – Put your computer in a Clean Boot State

As pointed out, it is possible that some third-party program or service is the one that’s behind the problem. To isolate this possibility and to identify the culprit, you have to put your computer into a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Once your computer is in a Clean Boot State, try to open the program where the problem occurred.

Option 3 – Try reinstalling the program

If the first two options didn’t work, then you might want to consider uninstalling the program and then install it back with its latest version. This should resolve the problem.

Option 4 – Try to run System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why the Restore, Minimize and Close buttons don’t work. To run the SFC command, follow the steps given below.
  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer and see if the problem is fixed or not.

Option 5 – Run the DISM tool

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the problem. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish. Once it’s done, restart your computer.
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Fix Setup has failed Error in Windows
If you encounter the “Setup has failed to determine supported install choices” error when trying to downgrade or upgrade your Windows 10 computer, this signifies that there are some compatibility issues with the installation process and that Windows was not able to either downgrade or upgrade to another version. Usually, this error occurs when you are using the built-in options in Windows 10 upgrade or downgrade to another version of Windows. This option is mostly used as it keeps the user settings as well as data intact. Thus, you need to keep in mind a lot of parameters before you proceed with the installation because if there is any conflict in the process, you certainly won’t be able to downgrade or upgrade your Windows computer. To resolve the issue, here are some suggestions that might help.

Option 1 – Try running in Compatibility mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.
  • Look for the setup file.
  • Once you find it, right-click on it and select Properties from the context menu.
  • After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
  • You also have to check the “Run as administrator” option.
  • Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Option 2 – Try troubleshooting compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.
  • Look for the setup file.
  • Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
  • After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Try to use the setup file instead of an image

If you are running the Windows ISO image for the installation, you can try running the setup file instead. This is because when you try to install Windows from an image file directly, it has to be loaded into a virtual CD drive first, and then from there, further operations are carried out. And so, you can just bypass this mechanism to avoid getting the “Setup has failed to determine supported install choices” error.
  • First, you need to extract the disk file to an accessible location.
  • After that, go to Sources > Setup.exe.
  • Now run the setup file to upgrade or downgrade the Windows version. Just make sure that you do run the setup file as an administrator.

Option 4 – Try to do the upgrade or downgrade in a Clean Boot state

Putting your PC in a Clean Boot state can also help when you want to upgrade or downgrade your version of Windows without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.
  • After making the bootable drive, you need to plug it into your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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Remove EliteUnzip from your computer

EliteUnzip is a program developed by Mindspark Interactive. This program lets you compress and extract all the popular archive types.

From the Author:

Elite Unzip is a program for creating and extracting archive files; it has support for over 20 file formats. This application downloads onto your computer in two parts: one for your desktop, and one for your browser. They both work together to make packing and unpacking archive files easy.

While EliteUnzip itself is not a threat, it comes bundled with other software that might cause a problem to your computer.

Due to its bundled nature, several anti-virus scanners have marked EliteUznip as a Potentially Unwanted Program and is therefore not recommended to keep on y our computer, especially because there are other free programs that do the same functions without the additional bundled software.

About Potentially Unwanted Applications

Precisely what is a Potentially Unwanted Program (PUP)?

Have you ever found out an unwanted program running on your computer and wondered how the heck it got there? These unwanted programs, which are known as Potentially Unwanted Programs, or PUPs in short, often tag along as a software bundle when downloading the program and can result in major problems for computer users. It’s clear by the name – unwanted programs – but did not really constitute “malware” in the traditional sense. The reason for this is that the majority of PUPs enter into users’ computers not because they exploit security weaknesses, for instance, but mainly because the users give consent to download it – unknowingly in many instances. No matter whether it is regarded as malware or otherwise, PUPs are almost always bad for a computer owner as they might bring on adware, spyware, keystroke logging, and other nasty “crapware” features on your PC.

What do PUPs do on your computer, precisely?

Most Potentially Unwanted Programs comes in the form of adware, which generally aims to exhibit lots of annoying pop-up ads, banners, coupons, and deals on websites you explore. PUPs that come in the form of browser add-ons and toolbars are widely identifiable. They may track your online activities, redirect your search results to risky sites where adware and spyware can be downloaded, hijack your home page, and slow your browser down to a crawl. PUPs carry a dangerous bite if left behind unchecked. The worst part of setting up a PUP is the spyware, adware, and keystroke loggers that could hide inside. These are programs that don’t do anything good for you; in addition to taking over space on the hard disk, they will also slow down your PC, often change settings without your permission, and the list of bothersome features goes on and on.

Protect yourself from unwanted programs

• When installing anything on your desktop, always read the fine print, like the license agreement. Don’t accept terms of use that are for bundled applications. • Normally, when installing a software program you get two options, ‘Standard Installation’ and ‘Custom Installation’. Don’t opt for ‘Standard’ as unwanted programs might automatically be installed that way! • Use good anti-malware software. Try Safebytes Anti-malware which can spot PUPs and treat them as malware by flagging them for deletion. • Be alert when you download and install freeware, open-source programs, or shareware. Nowadays ‘freeware’ isn’t actually freeware – but crapware bundling nonsense. • Only use official product sites for downloading applications. Steer clear of download websites altogether since most websites compel users to download the program with their own download manager, which is often bundled up with some kind of PUPs.

Virus Blocking Access To Safebytes Site And Preventing Anti-Malware Downloads – What You Should Do?

All malware is inherently unsafe, but certain kinds of malicious software do a lot more damage to your computer or laptop than others. Some malware variants alter browser settings by adding a proxy server or change the computer’s DNS configuration settings. When this happens, you will be unable to visit some or all of the sites, and therefore unable to download or install the necessary security software to eliminate the malware. If you are reading this, chances are you’re stuck with a virus infection that is preventing you to download and install Safebytes Anti-Malware software on your computer. There are some actions you can take to circumvent this issue.

Install in Safe Mode

In the event the malware is set to run at Windows start-up, then booting in safe mode should avoid it. Since only the minimal applications and services start-up in safe mode, there are hardly any reasons for conflicts to happen. The following are the steps you should follow to start your computer into the Safe Mode of your Windows XP, Vista, or 7 computers (go to Microsoft site for directions on Windows 8 and 10 computers). 1) Tap the F8 key continuously as soon as your computer boots, however, before the large windows logo comes up. This should bring up the Advanced Boot Options menu. 2) Make use of the arrow keys to select Safe Mode with Networking and press ENTER. 3) Once you get into this mode, you should have internet access once again. Now, obtain the malware removal software you need by using the web browser. To install the program, follow the guidelines in the setup wizard. 4) Following installation, run a full scan and let the program eliminate the threats it finds.

Download the antivirus software in a different internet browser

Some malware mainly targets particular browsers. If this sounds like your case, make use of another internet browser as it may circumvent the virus. If you appear to have malware attached to Internet Explorer, then switch over to a different browser with built-in safety features, such as Firefox or Chrome, to download your favorite anti-malware program – Safebytes.

Install antivirus on a thumb drive

Here’s yet another solution which is utilizing a portable USB anti-malware software package that can check your system for malware without needing installation. Adopt these measures to use a flash drive to clean your infected system. 1) Download the anti-malware on a virus-free computer. 2) Plug the pen drive into the uninfected computer. 3) Double click on the exe file to open the installation wizard. 4) When asked, select the location of the pen drive as the place where you want to store the software files. Follow the directions to complete the installation process. 5) Transfer the thumb drive from the uninfected computer to the infected PC. 6) Double-click the anti-malware software EXE file on the thumb drive. 7) Click on “Scan Now” to run a scan on the affected computer for viruses.

Benefits and Features of SafeBytes Anti-Malware

If you are looking to purchase anti-malware for your PC, there are various brands and applications for you to consider. A few of them are great and some are scamware applications that pretend as authentic anti-malware software waiting to wreak havoc on your computer. You need to pick a tool that has gained a good reputation and detects not only computer viruses but other types of malware as well. When considering commercial application options, many people opt for popular brands, such as SafeBytes, and are very happy with them. SafeBytes anti-malware is really a powerful, highly effective protection application intended to help users of all levels of IT literacy in finding and removing harmful threats out of their computer. This application could easily identify, remove, and protect your computer from the most advanced malware intrusions such as adware, spyware, trojan horses, ransomware, worms, PUPs, as well as other possibly damaging software applications.

There are lots of great features you’ll get with this security product. Below are a few of the best ones:

Real-Time Protection: SafeBytes provides real-time active monitoring service and protection against all known computer viruses and malware. It will monitor your personal computer for suspicious activity regularly and shields your personal computer from unauthorized access. Best AntiMalware Protection: Safebytes is built on the very best virus engine in the industry. These engines will find and remove threats even during the early phases of a malware outbreak. Fast Multi-threaded Scanning: SafeBytes’s virus scan engine is one of the quickest and most efficient in the industry. It's targeted scanning substantially increases the catch rate for viruses that are embedded in various PC files. Web Protection: SafeBytes inspects the links present on a webpage for possible threats and tells you whether the website is safe to view or not, through its unique safety rating system. Light-weight: SafeBytes is well known for its minimal impact on computer resources and great detection rate of numerous threats. It operates quietly and efficiently in the background so you’re free to make use of your PC at full power all of the time. Premium Support: SafeBytes gives you 24/7 technical support, automatic maintenance, and upgrades for the best user experience. SafeBytes has created a wonderful anti-malware solution to help you conquer the latest malware threats and virus attacks. Once you have downloaded and installed SafeBytes Anti-Malware, you will no longer have to bother about malware or other security concerns. So if you want sophisticated forms of protection features & threat detections, purchasing SafeBytes Anti-Malware will be worth the money!

Technical Details and Manual Removal (Advanced Users)

To remove EliteUnzip manually, go to the Add/Remove programs list in the Control Panel and choose the program you want to get rid of. For internet browser plug-ins, go to your browser’s Addon/Extension manager and select the plug-in you want to remove or disable. You will additionally also want to totally reset your internet browser to its default settings. To make sure of complete removal, find the following Windows registry entries on your system and remove it or reset the values appropriately. However, this is often a tricky task and only computer professionals could perform it safely. Also, certain malware is capable of replicating itself or preventing its deletion. Carrying out this malware-removal process in Safe Mode is suggested.
Files: %PROGRAMFILES%\EliteUnzip_aa\bar.bin\aaSrcAs.dll %PROGRAMFILES(x86)%\EliteUnzip_aa\bar.bin\aabar.dll %PROGRAMFILES%\EliteUnzip_aa\bar.bin\aaHighIn.exe %PROGRAMFILES(x86)%\EliteUnzip_aa\bar.bin\CrExtPaa.exe %USERPROFILE%\Application Data\EliteUnzip_aa %USERPROFILE%\AppData\LocalLow\EliteUnzip_aa %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\gaklecphgkijookgheachpgdkeminped %LOCALAPPDATA%\EliteUnzip_aa %USERPROFILE%\Meus documentos\Downloads\EliteUnzipSetup.EliteUnzip_aa.ffjcmnpnoopgilmnfhloocdcbnimmmea.ch.exe %PROGRAMFILES(x86)%\aaUninstall Elite Unzip.dll %USERPROFILE%\Downloads\EliteUnzipSetup.exe C:\Program Files\EliteUnzip\EliteUnzip.exe Search And Delete: RebootRequired.exe IAC.UnifiedLogging.dll DesktopSdk.dll IAC.Helpers.dll UnifiedLogging.dll SevenZipSharp.dll 7z.dll 7z64.dll LogicNP.FileView.WPF.dll LogicNP.FolderView.WPF.dll LogicNP.ShComboBox.WPF.dll lua5.1.dll Registry: HKEY_CURRENT_USER\Software\AppDataLow\Software\EliteUnzip_aa HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip EPM Support HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip Search Scope Monitor HKEY_CURRENT_USER\Software\EliteUnzip_aa HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar, value: ef55cb9f-2729-4bff-afe5-ee59593b16e8 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip AppIntegrator 64-bit HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip EPM Support HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip Search Scope Monitor HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip AppIntegrator 32-bit HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip AppIntegrator 64-bit HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EliteUnzip_aaService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EliteUnzip_aaService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\EliteUnzip_aaService HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce, value: EliteUnzip_aabar Uninstall HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EliteUnzip_aa HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mindspark\EliteUnzip HKEY_LOCAL_MACHINE\SOFTWARE\Mindspark\EliteUnzip
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Use the Installation Media to Repair or Boot
If you are not able to access the Windows 10 Advanced troubleshooting options within Windows then you’ve come to the right place as this post will guide you on how you can repair or boot the Windows 10 installation without losing data using the bootable installation USB or DVD media. To repair or boot Windows 10 using the installation media, you have to download the Windows ISO, create a bootable USB or DVD drive, boot from the media and select “Repair your computer” and then select Startup Repair under Advanced troubleshooting. To get started, follow the given steps below carefully. Step 1: Frist, download the Windows ISO. Although this is not necessarily needed, it’s still better if you download the Windows ISO first so make sure that you download the same ISO version as installed on your computer. Step 2: Next, create a bootable USB or DVD drive.
  • Insert your USB drive into your PC.
  • Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
  • Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
  • After that, you should see a new black and white window that would say, “DISKPART>”.
  • Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
  • Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
  • Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
  • Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
  • A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
  • Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick
Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.
  • After that, type in this command and tap Enter after – active
  • Finally, type this command and hit Enter to exit the utility – exit
  • After you prepare the image for the operating system, save it to the root of your USB Storage device.
Step 3: After creating a bootable drive, boot from the media and select the “Repair your computer” option. Once you boot from the USB drive, it will start the Windows 10 installation right away. So you must not keep on clicking Next as you will end up installing Windows. You need to look for the “Repair your computer” link on the first installation screen and click on it and then boot your computer into Advanced Recovery. Step 4: Select Startup Repair under the Advanced options screen
  • Once you’re at the Advanced Recovery screen, select Advanced Options and select Troubleshoot.
  • After that, look for the Startup Repair and click on it and then follow the next on-screen instructions. This solution will help you fix issues that do not allow you to boot into your computer.
  • On the next screen, you will see the admin account with its name. Click on it and verify using the account password associated with the email.
  • After verification, it will start to diagnose your computer and automatically resolve any detected issues related to boot.
  • After the issue is fixed, your computer should reboot normally and you should now be able to use it. Note that your personal files are still intact since the process didn’t delete or wipe them out.
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Communication with service process failed
The Intel Driver and Support Assistant automatically identifies, finds, and installs drivers in a computer and is pre-installed in newer Intel-supported systems. If you are using one of those newer Intel supported systems but encountered an error that says, “Communication with service process failed, Tray cannot start” when you launch a program, read on as this post will guide you in fixing this problem. This kind of issue in Intel supported system could be due to some third party application that’s meant to update drivers could be interfering. It is also possible that the Intel Driver and Support Assistant application is corrupted. Whatever the cause may be, here are some suggestions you have to check out to resolve the problem.

Option 1 – Try to uninstall all the third party driver update applications

One of the reasons why some users install third-party driver update software is that it is kind of tiresome to update each one of the drivers manually. However, as tiresome as it might be, it is still better than using a third-party driver update application as these kinds of applications could mess up the drivers, and the Intel Driver and Support Assistant is still much better. To fix the error, you have to uninstall the previously installed third-party driver update application on your computer.
  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the third-party driver update application you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 2 – Try to disable the DSATray in Startup

Another thing about the “Communication with service process failed, Tray cannot start” error is that it keeps on popping up each time you boot your computer. And so to resolve this bug, you can just disable the DSATray from Startup. How? Refer to these steps:
  • Tap the Ctrl + Alt + Del to pull up the Security options window.
  • From there, select the option to open the Task Manager.
  • Once you’re in the Task Manager, go to the Startup tab and look for “DSATray” and right-click on it and then select the Disable option.
  • Now restart your computer and you should be good to go.

Option 3 – Try to reinstall the Intel Driver and Support Assistant

If the Intel Driver and Support Assistant is corrupted, you need to uninstall it from your computer. All you have to do is go to Programs and Features like what you did in the first option to uninstall the program. Once you’ve uninstalled it, download the newer or latest version of the Intel Driver and Support Assistant from the official site of Intel and then install it.
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