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There was a problem resetting your PC

If you’ve tried resetting your Windows 10 computer using the Reset This PC option in order to restore your computer’s factory settings and the process suddenly fails for some reason and you got an error message instead stating, “There was a problem resetting your PC, No changes were made on your Windows 10 computer”, then this post might help you resolve the problem.

Carefully follow each one of the options given below to resolve the “There was a problem resetting your PC error on Windows 10.

Option 1 – Try renaming the System and Software hive

  • If you’re still able to boot to the desktop of your Windows 10 PC, open an elevated Command Prompt from the WinX menu.
  • Now use the CD command and change the directory to Windows\System32\config folder. Simply type in the following command and hit Enter:

cd %windir%system32config

  • After that, you have to rename the System and Software registry hives to “System.001” and “Software.001”, respectively. To do that, just type each one of the following commands and hit Enter after you type each of them.
    • ren system system.001
    • ren software software.001

On the other hand, if your Windows 10 PC isn’t able to boot to the desktop, you can just access Command Prompt from the Advanced Startup options or you can also boot into Sage Mode and open Command Prompt from there and then run the given commands above.

Note: If you only want to use the Refresh your PC option, you must only rename System hive and not Software hive. On the other hand, if the Software hive is really corrupted, you might not be able to use the Refresh your PC option in such a case. Thus, you really need to rename the Software hive as well. Once you’ve renamed the Software hive, you won’t be able to use the Refresh your PC option but only the Reset your PC option.

  • Type “exit” to close the Command Prompt and then restart your PC and try resetting your PC again.

Option 2 – Try to disable and re-enable the Windows Recovery Environment

If the first option didn’t help, you can try disabling the Windows Recovery Environment and then enable it back again. To configure a Windows Recovery Environment or Windows RE boot image and recovery options, you have to use the REAgentC.exe tool.

  • Tap the Win + S key and type “REAgentC.exe” to open the REAgentC.exe tool.
  • After that, type the following command and hit Enter to disable the Windows RE:

reagentc /disable

  • After disabling the Windows RE, you need to enable it back by typing the following command:

reagentc /enable

Option 3 – Try to boot the USB recovery drive

If the two previous options failed, you need to try another workaround which is to boot to the USB recovery drive > Troubleshoot > Recover from a drive. From there, follow the on-screen instructions and you should be good to go.

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How browser hijacker finds its way onto your computer system

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Removal

Some browser hijacking could be quite easily reversed by discovering and removing the corresponding malware software from your control panel. Yet, certain hijackers are far harder to find or eliminate since they might get themselves associated with some crucial computer files that enable them to operate as a necessary operating system process. Additionally, manual removals demand deep system knowledge and therefore can be a very difficult job for novices. Installing and running an anti-malware program on the affected computer could automatically erase browser hijackers and other malicious applications. Safebytes Anti-Malware has a sophisticated anti-malware engine to help you prevent browser hijacking in the first place, and mop up any pre-existing problems. And use a PC optimizer, like Total System Care, to get rid of all related files in the registry and repair browser issues.

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Remove malware in Safe Mode

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Download the security software using an alternate web browser

Web-based viruses can be environment-specific, aiming for a particular browser or attacking specific versions of the browser. If you are not able to download the anti-malware software program using Internet Explorer, it means the virus could be targeting IE’s vulnerabilities. Here, you should switch over to a different browser like Firefox or Chrome to download the Safebytes Anti-malware program.

Install and run antivirus from your USB drive

Another solution is to create a portable anti-malware program onto your USB stick. Adopt these measures to run the antivirus on the affected computer system. 1) Make use of another virus-free computer to download Safebytes Anti-Malware. 2) Plug the Thumb drive into the uninfected computer. 3) Double click on the executable file to run the installation wizard. 4) Select flash drive as the place when the wizard asks you where you wish to install the software. Do as instructed on the screen to finish up the installation process. 5) Now, transfer the USB drive to the infected computer system. 6) Double click the Safebytes Anti-malware icon on the thumb drive to run the software. 7) Click on “Scan Now” to run a complete scan on the affected computer for malware.

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If you’re planning to purchase anti-malware for your desktop, there are plenty of brands and utilities for you to consider. A few of them are good but there are lots of scamware applications that pretend as legit anti-malware programs waiting around to wreak havoc on your computer. You need to go with a tool that has obtained a strong reputation and detects not only viruses but other kinds of malware as well. Amongst few good applications, SafeBytes Anti-Malware is the strongly recommended software program for the security-conscious individual. SafeBytes anti-malware is a trusted tool that not only protects your PC completely but is also extremely user-friendly for people of all ability levels. With its cutting-edge technology, this application can help you remove multiples types of malware which include viruses, trojans, PUPs, worms, ransomware, adware, and browser hijackers.

SafeBytes anti-malware provides a myriad of enhanced features that sets it aside from all others. Below are a few of the good ones:

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Technical Details and Manual Removal (Advanced Users)

To remove GifsGalore manually, go to the Add or Remove programs list in the Windows Control Panel and select the program you want to get rid of. For internet browser extensions, go to your web browser’s Addon/Extension manager and choose the add-on you would like to remove or disable. You’ll probably also want to reset your web browser. If you choose to manually delete the system files and registry entries, use the following list to make sure you know precisely what files to remove before undertaking any actions. However, editing the registry is usually a difficult task that only experienced users and professionals should try to fix it. Moreover, some malware is capable of replicating or preventing deletion. Carrying out this malware-removal process in Safe Mode is recommended.
Files: %LOCALAPPDATA%\GifsGaloreTooltab %UserProfile%\Local Settings\Application Data\GifsGaloreTooltab %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Sync Extension Settings\fnjgjdfhhakkbojkgmiihabbbjhgbchh %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\fnjgjdfhhakkbojkgmiihabbbjhgbchh %LOCALAPPDATA%\Google\Chrome\User Data\Default\Sync Extension Settings\fnjgjdfhhakkbojkgmiihabbbjhgbchh Registry: HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller GifsGaloreTooltab Uninstall Internet Explorer HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\gifsgalore.dl.tb.ask.com HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\gifsgalore.dl.myway.com HKEY_CURRENT_USER\Software\GifsGalore
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