Last Updated: May 25, 2018
For the purposes of this Policy, “personal information” includes any information that can identify a natural person, such as an individual’s name, address, email address, or phone number. In this Policy, we describe the broadest potential use of your personal information, but we may make far less use of such information.
We are the data controller with respect to the information we collect, as described in this Policy. We do not rent or sell this data to any other companies for marketing purposes. You can contact us with any questions about this Policy by sending an email to [email protected], or writing to us at our corporate headquarters: Support King, LLC, 1413 Ave. Ponce de Leon, Suite 401, PMB #5001, San Juan, PR 00907
How We Collect and Use Information
In general, you do not have to provide us with any personal information to visit our website or use our services. You must provide some personal information, however, such as your name and email address, to take advantage of some of our services, such as subscribing to our newsletter or applying to join our organization.
We collect and use information from you in the following ways:
If You Contact Us. You may contact us by phone, email, or otherwise with any general questions or comments. If you contact us, we will have access to the information you provide in your correspondence, which will generally include your email address, name, phone number, and any other information included in the signature block to your email or letter. If you use our online contact form, we will have access to any information you include with your message, such as your name, email address, and any information you include in the comment box. We may use the contact information you provide to respond to your questions or comments, and to maintain records of our correspondence. If you contact us through our online portal and do not provide information on how to reply, you may not be able to submit the online contact form, and we will not receive your comments. We process this information based on our legitimate interests in being responsive and providing information to our members, and potential members. We may also process this information based on your consent, which you can modify or withdraw at any time. See the Section entitled “Your Rights Regarding Your Data,” below.
If You Post a Comment on Our Website. We may provide you with an opportunity to participate in interactive discussions, post comments or other content, or otherwise engage in networking activities. You should carefully consider whether you want to submit personal information to our open forum or elsewhere, and tailor any content appropriately. If you choose to participate in an open forum and share personal information on such forum, this information will be viewable by all users of that forum, and potentially others. Although use of the forum is controlled by this Policy and our terms and conditions, we cannot control the behavior of others with personal information you voluntarily post. This means that other users could copy or misuse information you provide without your consent. We may also provide a method to share a private message with other members or persons using the open forum. If you choose to share information in a private message, it is generally viewable only to those selected to receive it; we cannot, however, control what the person receiving your message will do with that data. In short, if you are trying to protect your information, do not post personally identifiable or confidential information on an open forum or share it with someone you do not know, and if you do share such data, you specifically provide your consent for that data to be accessed and used by others. Our use of your personal information in connection with your posting of information on our websites is based on your consent, and our legal agreement with you regarding the terms of the forum. If you would like us to remove any information you have posted on our websites, please send an email to us at [email protected] Once we have verified that the request came from you, we will take the information down, or delete it. Please note, however, that any open forum or other posts you have made will remain viewable, at our discretion, under the tag of “guest comment.” See the Section entitled “Your Rights Regarding Your Data,” below.
We collect navigational information in a way that does not identify you and we will not associate this data with any personal information from any source with the limited exception if we, or our third-party server, finds potentially suspicious or criminal activity associated with your usage. We process navigational information in this way to fulfill our legal obligations to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our information processing, and for the legitimate interests of using this information to ensure the security of our network and information. In addition, we may process navigational information based on our legitimate interests of improving the quality of our website and services, or because we have received consent from you for a specific processing purpose. If the processing of personal information is necessary for performance of a contract to which you are (or may be) a party — for example, if you are a member or use a registered service — the processing is based on our current or potential contractual relationship and based on our legitimate interests to provide you with information, support or other services that you have requested.
No Automatic Decision-Making or Profiling. We do not use your personal information in connection with any automatic decision-making or profiling.
We collect navigational information through our website to help improve your experience, and to better understand our users, as described above. We collect and analyze the following navigational information:
While we do not offer an opt-out for cookies, your browsers may give you control over cookies used on your computer or mobile device. You can generally set your browser to alert you when a cookie is being used, which will give you a chance to accept or reject the cookie. You may also be able to set your browser to refuse all cookies, or accept only cookies delivered by the specific domain you are visiting. You can generally disable the cookie feature in your browser without affecting your ability to access our websites, except in some cases where cookies are used as an essential security feature necessary for completing transactions.
Embedded URLs and Pixel Technologies. In some cases, we may use a tracking technique that employs embedded URLs to allow use of our websites without cookies. Embedded URLs allow limited information to follow users as they navigate the site, but is not associated with personal information and is not used beyond the session. We may also use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to our websites, as opposed to aggregate hits, and to identify the pages viewed. Or, we may also use embedded pixel technologies to determine whether the recipient of an e-mail has opened a particular message. Although this information will not generally include personal information, we may re-associate the information with personally identifiable information.
Log Files. Like most standard websites, we use log files. This information includes electronic communication protocols, web addresses, browser type, internet service provider, platform type, and other network routing information (referrals), equipment information (browser type) and date and time. This information helps us use and administer our websites, track our users’ movements in the aggregate, and gather broad demographic information for aggregate use. We do not link this information to any personal information. We use a tracking utility that uses log files to analyze user movement.
We do not currently respond to “do not track” signals from web browsers but will reevaluate this policy if a “do not track” standard becomes finalized in an applicable jurisdiction.
Data Storage, Protection & Retention
In general, we do not set specific timeframes for deletion of data but will retain personal information only for as long as necessary to achieve the purpose of storage. Thus, we will retain such data as long as your account is active, as long as needed to provide you with our services, and as long as necessary to comply with our legal obligations, resolve disputes, prevent abuse, or enforce our legal agreements. We conduct an annual review of the personal information we are holding and determine whether to retain that information based on the foregoing, and further considering: the current and potential future value of the information; the costs, risks, and liability associated with retaining the information; our ability to ensure the information is accurate and up to date; and the interests of the data holder in having the information deleted. After we no longer need personal information, we will delete it. We will also delete such Information at an earlier date if the data holder requests it, as described under “Your Rights Regarding Your Information” below, unless there is a reasonable basis for retaining such information as described in this Section.
Transfer of Information to Other Countries
Information About Children
Our website and programs are not intended for or targeted at children under 16, and we do not knowingly collect or use personal information from children younger than 16. If we discover that a child under 16 has submitted personal information to us, we will attempt to delete the information as soon as possible. If you believe that we might have personal information from a child under 16, please contact us at [email protected] so we may delete the information.
Your Rights Regarding Your Personal information
You have several choices regarding your personal information, including the rights to:
Review the personal information you have provided us. You have the right to request access to the personal information we have on you. You can do this by contacting us at [email protected] . We will make sure to provide you with a copy of the personal information we process about you in a structured, commonly used, and machine-readable way. To comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request expressly specifies a different method.
Request that we correct any errors, outdated information, or omissions in your personal information that you have provided us. If you believe that any of the Information we have about you is incorrect, you are welcome to contact us so we can update it and keep your personal information accurate. Any personal information that is no longer needed for the purposes specified in “How We Use Your Information,” above, will be deleted. If at any point you wish for us to delete information about you, you can simply contact us at [email protected] .
Request that we use your personal information differently that we are currently using it. For example, you can request that your information not be used to contact you, or that it be removed from any marketing list that we use.
Right to opt-out of being solicited by us, including through email communications. When you receive communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive, by unsubscribing on our website, or by contacting us directly.
Right to request that all of your personal information be deleted from our records. This right is often referred to as the “right to be forgotten,” in that you may request that we delete all personal information from our records, which we will do without undue delay.
To request any of the foregoing actions, or to request that we remove any personal information that you have posted on our websites, please send an email to [email protected] Once we have verified that the request came from you, we will take the information down. However, please note that any open forum or other posts you have made will remain viewable, at our discretion, under the tag of “guest comment.”
If you have any questions about our collection and use of your personal information, or to request that we take one of the actions listed above under “Your Rights Regarding Your Information,” please contact us by email at [email protected] or write us at the following address:
Support King, LLC
1413 Ave. Ponce de Leon
Suite 401, PMB #5001
San Juan, PR 00907
We will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information.