Something happened, we couldn’t start upgrade

As you know, each one of the Windows 10 versions is priced differently and one of the considered more expensive compared to the Windows 10 Home version is the Windows10 Pro. The good thing is, Microsoft allows its users to upgrade from the Windows 10 Home version to the Windows 10 Pro version at a reasonable cost instead of buying the entire license again.

However, upgrading your Windows 10 computer is not always that easy and you might encounter some errors along the way. One of the reported errors you could encounter is an error message that says, “Something happened, and we couldn’t start the upgrade”. This kind of problem is due to the problems with the Microsoft Store or the key authorization and to fix it, there are several options you can check out. You can try to run the built-in troubleshooters such as the Windows Update troubleshooter, Windows Store Apps troubleshooter, or Microsoft Accounts troubleshooter. You could also try to reset the Windows Store cache or re-register the Windows Store app. For more details, refer to each one of the given options below.

Option 1 – Try to run the Microsoft Accounts troubleshooter

Since the Microsoft Accounts troubleshooter is not built-in into the Windows operating system, you can download this troubleshooter by clicking on this link.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “Something happened, and we couldn’t start the upgrade” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.

  • Tap Win + I keys again to open the Windows Settings panel.
  • Go to Update & Security and then go to Troubleshoot.
  • Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
  • Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset the Microsoft Store cache

As you know, like any other apps, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 5 – Try to re-register the Microsoft Store app via Windows PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

  • Wait for the process to be completed and then restart your computer.

Option 6 – Try contacting Microsoft

If none of the options worked, you might also want to contact Microsoft for further assistance in fixing the error.

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How to Fix Error 118

Error 118 - What is it?

Error 118 is a typical Google Chrome error. It pops up when Google Chrome fails to load websites like Facebook. It is usually displayed in the following format:
‘Error Message: Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.’

Solution

Restoro box imageError Causes

Error 118 may be triggered due to several reasons. This includes:
  • Problems with DNS setting
  • IP Address is filtering websites
  • Cookies and invalid registry entries

Further Information and Manual Repair

To ensure smooth internet browsing on Google Chrome, it is advisable to repair the error 118. If error 118 is not resolved you will be unable to load and access your desired websites. To avoid inconvenience and resolve the issue immediately, try the methods suggested below. These are easy and effective do-it-yourself methods that require no technical skills.

Method 1 - Change Proxy Settings

If your IP address is filtering websites, then you might experience error 118 while using Google Chrome. When this is the error cause, then it is advisable to add a proxy for your PC. To change proxy settings and add a new proxy, simply click on Customize and Control Google Chrome menu. Now click the options button. Under the Google Chrome Options window select the Under the Hood tab. After that in the Network, section click the change proxy settings button. Check Show Suggestions for navigation errors and Use DNS pre-fetching to improve page load performance boxes. Now under Internet Properties, click LAN Settings. Under LAN settings you will see the Proxy Server box, check it, and enter your new proxy settings. Click OK to confirm and save settings. This will hopefully resolve the issue.

Method 2 - Change to Google DNS

When the error is related to DNS settings then try this method to resolve it. Simply set DNS to use Google DNS. Here’s how it’s done:
  1. Go to the start menu, click Windows Control Panel, Network and Internet, and change adapter settings. Here you will see Local Area Connection.
  2. Right click to select properties at the bottom.
  3. Check Internet Protocol Version 4 and click properties.
  4. Now check the ‘Obtain an IP address automatically’ box and also select the option that says ‘Use the following DNS server addresses’.
  5. Change Preferred DNS to 8.8.4.4 and Alternate DNS server to 8.8.8.8 now click OK to confirm.

Method 3 - Remove the Bad Entries and Cookies Damaging the Registry

Bad entries and cookies saved in the registry can also trigger error 118. To fix the issue immediately download Restoro. This is PC Fixer with multiple utilities including a registry cleaner. The registry cleaner removes all bad entries and cookies in seconds and repairs the damaged registry. Click here to download Restoro and resolve error 118.
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New Chrome update brings surveillance debate
Google Chrome 94 is here and it has introduced a controversial idle detection API. For those people that do not know what idle detection API is, well basically Chrome can be asked by a website to report when a user of the site has a site open and is idle on the device. The issue that people have with this is that this particular feature can be used to report when the user is not using a computer at all. chrome idle detection featureGood thing is that website or web application will prompt you to allow it to use this feature like when a site/application wants to use your microphone or web camera. Developers are on board with this feature since it can provide them with more telemetric data on how users are interacting with their website/application but there are some that are strongly voicing against this. Tantek Çelik, Mozilla Standards Lead, commented on GitHub, saying:
As it is currently specified, I consider the Idle Detection API too tempting of an opportunity for surveillance capitalism motivated websites to invade an aspect of the user’s physical privacy, keep long-term records of physical user behaviors, discerning daily rhythms (e.g. lunchtime), and using that for proactive psychological manipulation (e.g. hunger, emotion, choice)… Thus I propose labeling this API harmful and encourage further incubation, perhaps reconsidering simpler, less-invasive alternative approaches to solve the motivating use-cases.
Others who have spoken against this feature are people from the WebKit development team inside Apple. Ryosuke Niwa, an Apple software engineer who works on WebKit said:
That doesn’t seem like a strong enough use case for this API. For starters, there is no guarantee that the user won’t immediately come back to the device. Also, who is such a service supposed to know what another device user might be using at any given point? We’re definitely not going to let a website know all the devices a given user might be using at any given point. That’s a very serious breach of the said user’s privacy. It seems to me that such a suppression/distribution mechanism is best left for the underlying operating systems/web browsers to handle.
Of course, technology itself as always can be used for good or for bad and time will tell if this feature has brought good stuff or it has paved another brick in surveillance and privacy manipulation. As said for now option will prompt for agreement and let's hope that it will be used for good causes from this day into the future.
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Instagram posts available now on computer
Instagram posting has been reserved for mobile phones for a very long time but in October 2021 that privilege has come to an end. Instagram added the long-awaited ability to post to Instagram from the website. You get nearly all of the same filters and editing tools that you can find in the iPhone and Android app, too. Instagram logoIn order to post via computer on your Instagram account all you need is a browser. The first step, of course, is to go to instagram.com and login into your account, if you do not have an account, you can make one for free. Next, click on the + icon in the upper right corner. Create a new post screen will open, in this screen click on the Select from computer blue button on the bottom. The file manager will open, choose your desired photo and confirm. After that, you will be presented will an adjustment screen for a photo, here you can crop the photo, zoom in, adjust the aspect ratio, or if you wish add more photos to create a slide show. Once you are done will all of these adjustments, click on Next in the upper right. From there you will be taken into a filter screen where you can apply one of many filters or if you want, you can adjust brightness, contrast, saturation, temperature, etc. just like in the application on your phone. Once you have the desired result, again click on Next in the upper right part of the screen. Lastly, you will be given an option to write a caption for the photo if you wish and add a location. Once this step is finished you can post the feed by clicking on share in the upper right part. That is all to it, just like in a mobile application you can now use your computer for Instagram posting.
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APC_INDEX_MISMATCH  - What is it and how to fix it?
The error 0x0000001 also known as APC_INDEX_MISMATCH is one of the fatal errors that users encounter upon starting their computers. This error appears when there is a sequence mismatch in the driver or system file when it is disabling or re-enabling Asynchronous procedure calls. The mismatch happens maybe because of a virus or malware attack, not shutting down your computer properly and incomplete installation of the system files. There are many ways to fix this error. The easiest way is to download a repair utility program. The use of these programs perfectly fits those that are not so technical. All you have to do is download the program and install it on your computer. As soon as it is installed, the program will now scan and diagnose your computer for any errors. After it identifies the errors, it will then repair your PC through either manual or automatic tools. To those who are techie and enjoy the manual resolution, you may take advantage of Microsoft’s analyze debug extension which tells you the cause of the error. After determining the cause then you can now start fixing the error. Check if Hardware is functioning properly. If the cause is due to a hardware malfunction, you will have to make sure that all the pieces you are using are working. All the wires should be attached to their respective ports. Not only that, but you also must make sure that before installing the hardware, it is compatible with the Windows version that is installed into your computer. Use Compatible software. If the problem was caused by software or a driver, you can uninstall and reinstall it. Always make it a rule that whenever you install a program or new software to your computer, make sure it is compatible with your operating system and never skip a step during the installation process. You also have to see to it that the program you are installing does not contain any viruses, malware, or spyware that can be harmful to your computer. Update your Drivers Regularly. In most cases though, the cause of the APC_INDEX_MISMATCH error are outdated device drivers. To resolve this, you will have to go to your Control Panel then look for Device Manager. As soon as you are in the Device Manager window, you can now see the different devices running on your computer. You right-click on each device and check the Properties.  In the Properties window, click on the Driver Tab and look for the date when it was last updated. You can then go to the manufacturer’s website and compare the dates. For a new Windows operating system, you no longer have to go to the manufacturer's website though. All you have to do is click on Update Driver and it will automatically search for updates online. Use a Genuine Operating System. There are also cases where the 0x0000001 error won’t allow you to access your computer. In this case, we have to suspect that the problem could be in your Operating system. To resolve this, you can reinstall your Operating System or update your current operating system. Only use a genuine licensed Windows Operating System because this will not only protect you from Malware and Viruses but it allows you to get all the recent update available from Microsoft. Update your Windows 10 regularly by going to Settings > Windows Update > Check for Updates. You may also turn on the Automatic Update by going to the Advanced options is found on the Windows Update Page. You can always get help online but it really helps to know the basics and determining the root cause of the error.
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How to Fix Backup Error 0x80070002

What is Backup Error 0x80070002?

Error 0x80070002 shows once you’re done backing up files through the Windows Backup program on a system running Windows 7, you see a notification that pops up with a message that reads something like: “Check your backup results. The backup completed but some files were skipped.” You try finding out the reason and you hover over to the Options button beside the message, then you get to read the following lines: “Check your backup results. The backup completed but some files were skipped. View skipped files.” Upon clicking the “View Skipped Files” option, the backup error 0x80070002 pops up on your screen and you’re left scratching your head, wondering what you’re going to do now.

Solution

Restoro box imageError Causes

There are multiple error logs that you will encounter in backup error 0x80070002 as per different conditions. The two most common cases in which this error shows up are stated below:

Case 1

You will see the following message when you press “View skipped files”: “Backup encountered a problem while backing up file C: Windows/System32/config/systemprofile. Error: (The system cannot find the file specified. (0x80070002))” You will face this case if you have backed up a library that included custom folders that were located in your user profile.

Case 2

Upon pressing “View Skipped files” you will encounter the below-mentioned messages: “Backup encountered a problem while backing up file C:/Users<User>AppDataLocalLow. Error: (The system cannot find the file specified. (0x80070002))” “Backup encountered a problem while backing up file C:/Users<User>Contacts. Error: (The system cannot find the file specified. (0x80070002))” “Backup encountered a problem while backing up file C:/Users<User>Searches. Error:(The system cannot find the file specified. (0x80070002))” You are likely to encounter any of these messages in case:
  • The Windows Backup program is trying to back up your files in either one or all of these folders (LocalLow, Searches, Contacts).
  • All three of these folders don’t exist in your system.
Keep in mind that all three of these folders exist due to the installation of certain programs and applications on your system.

Notes

The backup error 0x80070002 is also found to occur while using USB devices instead of storage devices. Other occurrences include the times when input/output (I/O) operations are performed on the USB device, which results in failure.

Further Information and Manual Repair

To make sure this issue is resolved, you will have to follow either one of the following solutions as appropriate to your situation:

Solution for Case 1

  1. Ignore the error. The store files of the custom library in your user profile will not be created as backups.
  2. Transfer the library folder from where it currently exists to a place outside its current folder (user profile). For instance, you can move the library folder to an entirely new destination such as “C: My Folders”
  3. Remove the library folder from the list of files that you are backing up using the Windows Backup program. Then, add the original place of the library’s content in the list.
  4. Go back and check step two. If carried out successfully then add a link to the folder you moved from the library. Check to see if the backup includes the library folder. To make sure, you have to do as follows:
  • Go to Start and select your username.
  • Hover across to the folder you wish to move, right-click on it and select “Cut”.
  • Head to the navigation pane and search for the area you will store the folder in, right-click and select “Paste” so that the folder is moved to that location.
  • Right-click on the folder that you just moved and select “Copy”.
  • Go back to Start, select your username, right-click any vacant space in your folder and select “Paste Shortcut”.
Note: If you want to store the folder in a different place other than the folder in which it currently exists (user profile), you will need to create a new folder. In order to do so, go to the Windows Explorer menu and look up the root of the drive. Hit “New Folder” and then choose edit to change its name. You can set it as any name for instance, “My Folders”.

Solution for Case 2

You can ignore this error safely. However, if you wish not to see this error in the future during your backup operations then you will need to carry out the following steps:
  1. Create all the folders listed in the error message including LocalLow, Contacts, and Searches.
  2. Remove all of these folders from the Backup settings to make sure they aren’t being backed up then add the folders which are in their original place. To carry out this procedure, you will have to follow the below-mentioned steps:
  • Head over to the Control Panel and open “Backup & Restore”.
  • Go to the Backup section and select “Change Settings”.
  • Click Next in the Setup backup dialog box.
  • Select “Let me choose” in the dialog box termed “What do you want to back up” then proceed by clicking Next.
  • Expand Data Files, expand <user> Libraries, expand Additional Locations then proceed by clearing out the AppData Folder, searches, and Contacts checkboxes.
  • Expand Computer as well as the item for your system drive (expand Local Disk (D:)), expand users, expand <user>, then go to AppData, Searches and Contacts and mark them if they are present.
  • Proceed by clicking next and select “Save Settings” then exit.
  • Back to Backup & Restore, select Back up now and your new backup will begin proceeding. The entire process will be complete without any errors now.
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A Guide to Quick Fixing the Error Code 1723

What is Error 1723?

Error Code 1723 is a peculiar error type common in Windows PC. It is related to the Windows Installer package. This error is displayed in the following format:
"Error 1723- There is a problem with this Windows Installer package. A DLL required for this install could not be run. Contact your support personnel or package vendor...”
You are most likely to come across the error code 1723 if the Java installation is not completed successfully. In other words, the error indicates that the installation process has failed.

Solution

Restoro box imageError Causes

The 1723 error may occur due to several reasons, the most common being:
  • Corrupted installers
  • Files are not extracted successfully
  • Registry problems
  • Missing DLL files

Further Information and Manual Repair

To resolve this issue on your PC, you don’t always have to hire a professional technician and pay hundreds of dollars to get it fixed. The error code 1723 may not be a common Windows PC error but it is easy to fix. Here we have listed some of the best and easiest DIY ways to resolve this error on your system. These solutions are so easy to perform that even if you are not a computer programmer or technically adept, you can work through them and resolve the error in just a few simple clicks. So, let’s get started:

Solution 1: Install the latest Java Version

If the Java version previously installed on your system is not working properly and showing 1723 error messages then it is advisable to install the latest Java version. However, to do this first you will have to uninstall the old version and then download the latest Java version on your PC from a trusted website to ensure it does not contain malicious viruses and malware.

Solution 2: Ensure the Required Files are extracted in the ‘Temp’ Folder for Installers

Another method to resolve the 1723 error code is to check whether the required files are extracted in the temp folder for installers or not. The error may occur if the location is incorrect and the account is not permitted to extract files in the temp folder. In this scenario, the best way to resolve the issue is to change the permissions of the temp folder. This can be done by logging in to your account and opening file explorer or ‘My Computer’. Now copy and paste this link address in the address bar: DL:UsersUSERNAMEAppDataLocal. Please note, here DL is the drive letter of the Windows drive, and in the username insert the username of the account that you are using. Now right-click the ‘temp’ folder. Select properties and click on the Security tab. After that click edit below the list and press add. Again type the username here and click OK. The next step is to select the added account from the list and tick ‘FULL CONTROL’ box under ‘Permissions for Username’. Click OK and then close the properties. Once this process is complete, now try running the installer again. This will most likely resolve the issue. Nonetheless, if the error still persists, then this means the underlying cause of the error is deeper than you think. The error may be related to registry issues. In such situations, try solution 3 to fix the error 1723 on your system.

Solution 3: Download Restoro.

When the error code 1723 is triggered due to registry issues, then it is advisable to scan your PC with Restoro. Registry issues should be resolved immediately because they pose serious threats to your system. It can lead to system failure, crash and valuable data loss. Registry basically saves practically all the information and activities performed on your PC including the unnecessary and obsolete files like junk files, cookies, temporary files, and invalid entries. If these files are not removed they can corrupt the registry, damage dll files and installers thereby generating error codes like 1723 on your system. The easiest way to repair and clean the registry in seconds is to run Restoro on your PC. It is a smart, intuitive, advanced, and multi-functional PC repair tool. It is embedded with multiple powerful utilities and is a one-stop solution for all PC related issues. This software is compatible with all Windows versions. It is deployed with a highly functional registry cleaner that scans and detects all registry issues on your PC and removes them right away. It wipes out the unwanted files, repairs the damaged dll files and restores the registry. Other powerful utilities that are embedded in this software include an antivirus, a system optimizer and Active X controls and class modules. To resolve 1723 error code on your PC today, click here to download Restoro.
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Disk Cleanup is stuck on Update Cleanup
There is a built-in tool in Windows 10 the Disk Cleanup Utility which can help you restore hard disk space by removing temporary files, Thumbnails, old Windows files, Windows Upgrade logs, Delivery optimization files, and many more. However, from time to time, this built-in tool also experiences some issues. One of these issues is when it gets stuck on Windows Update Cleanup. Read on to find out what you can do in such a case. When the Disk Cleanup Utility is stuck on the Windows Update Cleanup, the process could be slow and take a long time to complete when purging the files. If this happens, click on Cancel to close the dialog box. After that, try running the Disk Cleanup Tool again as administrator and check if the files that you want to clean is still there or not. If it isn’t there, then this means that the cleanup has been done, otherwise, you need to refer to the options given below.

Option 1 – Try to manually delete the contents in the SoftwareDistribution folder

  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer and then try to run Windows Update once more.

Option 2 – Try to manually delete the contents of the Windows.old folder

The Windows.old folder is the one that holds the older version of Windows when you upgrade. It comes really useful when you want to revert to the previous version of Windows 10. Thus, you can delete the Windows.old files in case the cleanup tool is stuck.

Option 3 – Try running Disk Cleanup in a Clean Boot State or Safe Mode

Another thing you can try is to restart your computer in a Clean Boot State or Safe Mode. Chances are, there are some programs that are preventing the Disk Cleanup Utility tool to run properly. After you restart your computer in a Clean Boot State or Safe Mode, try to run the Disk Cleanup tool again and then see if it now works or not.

Option 4 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing this issue. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Run the DISM tool to fix the corruption in the Component Store

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the Wdf01000.sys Blue Screen error. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
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Animated background on desktop on Windows 10
Windows Vista had in it animated wallpapers on desktop but sadly how they were heavy on system resources Microsoft abandoned the idea. Moving forward a couple of years later we have Windows 10 but still, we do not have live animated wallpapers. Since I am the kind of person who does not want to wait on Microsoft and now it is time to bring animated wallpapers back I am going to make one all by myself and you are welcome to join the ride and do the same for you as well. Enough talk, let's dive into how we can make animated wallpaper for our Windows 10.

Choosing the application

First, we will need some form of application which can we look at our animated wallpapers and since they are animations it means video, so we will need a video player and what better choice than a VLC player, an open-source light weighs all-format player. Get a VLC player from here and install it.

Finding video source

The next thing is to of course have some looping video that we will use as background. There are many sites and ways to get seamless loop videos, I use this youtube channel for my backgrounds. Altho you can use any video footage you want it is recommended that it is not too long, that it is hi-resolution so we do not have pixels on-screen, and if you can, get it as seamless since we do not want to see stutter when the video is lopped from the beginning. So hopefully you have desired video and VLC player installed.

Putting it all together

Copy the following code and paste it into your search bar in Windows to open the Startup folder, or navigate to the Startup folder yourself via file explorer if you know where it is. %appdata%\Microsoft\Windows\Start Menu\Programs\Startup Now, next thing is to copy and past the VLC shortcut into this folder so it is started when Windows is first time booted. Right-click on the shortcut and in the edit field paste this: "C:\Program Files\VideoLAN\VLC\vlc.exe" --video-wallpaper --qt-start-minimized --no-qt-fs-controller --repeat --no-video-title-show --qt-notification=0 "C:\videopath\filename.mp4" where "C:\Program Files\VideoLAN\VLC\vlc.exe" is the path where VLC is installed, point this to where you have installed it "C:\videopath\filename.mp4" is the path where you have your video that you wish to use as animated wallpaper. Please note also that in my case there is mp4 as an extension but it does not need to be mp4, just use any extension VLC can open and play.

Conclusion

And that's it, you have successfully made an animated background or live wallpaper on your Windows 10 computer. You can change your wallpaper anytime by editing shortcut and giving it a new path to a new video or simply overwrite the existing one with a new baring same name.
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The request failed due to a fatal device hardware error
When you are copying some files from your computer to your hard disk and vice versa or when you have several disks connected to your Windows 10 computer and you suddenly receive an error message saying, “The request failed due to fatal device hardware error”, then this means that there is some issue with the hardware of your computer. This issue might be caused by various reasons but whatever they may be, this post will guide you on how you can fix the “The request failed due to fatal device hardware error”. To fix the error, here are some suggestions that could help.

Option 1 – Check for any hard disk errors

  • On your desktop, right-click on the “This PC” or computer icon and then select Manage to open the Disk Management. Here you get to check your drive’s health.
  • Next, click on Disk Management on the left side panel.
  • From there, check the state of your drives. If it shows that all your partitions are healthy then it means all is good and that the problem may have something to do with some physical issues with your hard drive.

Option 2 – Run the CHKDSK utility

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system including “The request failed due to fatal device hardware error”.
  • Tap the Win + S keys to open the Search box.
  • Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
  • After opening an elevated command prompt, copy and paste the following command and hit Enter:
CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]
Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.
  • Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
  • If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
  • After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
  • Wait until the process is completed and then restart your computer

Option 3 – Verify the hard drive using SMART attributes

In case you don’t know, Windows has a built-in feature of SMART analysis which analyzes the hard drive/SSD and checks all the parameters by performing some minor operations. To use it, follow these steps:
  • Tap the Win + S keys and type “command prompt” in the field then right-click on the related search result and select the “Run as administrator” option.
  • After opening Command Prompt as admin, type the “wmic disk drive get status” command and hit Enter.
  • You should get a result after that, and if you see that it’s “normal”, proceed to the next option below.

Option 4 – Format your hard disk

You can try formatting your drive since this problem also occurs on removable hard drives. In addition, if your drive is not properly initialized, this error will really pop up. Thus, you need to make sure that the hard drive is initialized and that the correct partition style is selected.
  • To get started formatting your drive, tap the Win + E keys and then go to the access page of the drive.
  • Next, right-click on the drive and select Format.
  • After that, uncheck the “Quick Format” option and then format your drive properly.
  • Now once the formatting process is finished, unplug the drive and plug it back in afterward.
  • Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
  • After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
  • From there, right-click on the drive volume and select Initialize Disk.
  • Next, select the correct partition type and proceed.
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File or directory is corrupted and unreadable
If you encounter an error message that says, “<Drive>: is not accessible, The File or directory is corrupted and unreadable” when you try to connect your USB or external device, then the File System could have been corrupted or the external device might be infected with malware. On the other hand, it is also possible that the device might have some physical damage. To fix the “The file or directory is corrupted and unreadable” error, you can try to run Check Disk or scan your computer for malware or you could also format the destination drive. For more details, refer to each one of the given options below.

Option 1 – Run the Check Disk utility

You can also run the Check Disk utility to fix the error when you connect your USB or external device.
  • In the Windows Search box, type “command prompt” and from the search results, right click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.

Option 2 – Try to format the destination drive

Formatting the drive can also help you resolve the error. To format it, follow these steps:
  • To get started formatting your drive, tap the Win + E keys and then go the access page of the drive.
  • Next, right click on the drive and select Format.
  • After that, uncheck the “Quick Format” option and then format your drive properly.
  • Now once the formatting process is finished, unplug the drive and plug it back in afterwards.
  • Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
  • After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
  • From there, right click on the drive volume and select initialize Disk.
  • Next, select the correct partition type and proceed.
Option 3 – Try scanning your computer for malware using Windows Defender Your computer could be infected with malware which might have triggered the “The file or directory is corrupted and unreadable” error. To fix this, you need to scan your computer using a reliable program like Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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