How to Fix ntdll.dll crash Error on Windows

If an error suddenly pops up that states, “A problem prevented the document from being scanned” when you’re scanning a document in your computer, then you’ve come to the right place as this post will guide you on how exactly you can fix the problem. A lot of users have reported that they receive a two-layer error message when they try to scan their documents – the first screen throws an error message that says, “Error applying Settings to Driver” while the next error message states, “A problem prevented the document from being scanned”. As a result, the scanning won’t be completed which defeats the whole process of buying a printer with a scanner. As you can see the two error messages point to two different situations, while the other one is pointing at the driver, the second one points to the scanning problem. To resolve these issues, there are several suggestions you need to check such as follows:

Option 1 – Run the Printer Troubleshooter

One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• Next, type “msdt.exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
• Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try updating the Printer drivers

You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
• Restart your PC and then click the “Search automatically for updated driver software” option.

Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.

Option 3 – Try to reset the settings of the Printer or reinstall it

If none of the two options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:

• First, go to Settings > Devices > Printer and Scanners.
• After that, select the printer and select the Remove Device option.
• Once done, restart your computer and check again and see if the error is now fixed.

Option 4 – Try to modify the Registry settings for the Still Image devices

In case you don’t know, Windows has Registry settings for the Still Image devices like Scanners and Printers. And these devices have vendor-specific settings that if ended up getting corrupted or misconfigured then you will most likely encounter errors like “A problem prevented the document from being scanned”. Thus, to fix this error, you can try modifying the Still Image devices registry settings, and to do that, you need to follow the instructions below but before that, make sure that you create a System Restore Point first.

• Once you’ve created a System Restore point, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and then hit Enter to open the Registry Editor.
• Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStillImage
• From there, right-click on the “StillImage” registry key and delete it.
• After that, exit the Registry Editor and restart your computer.
• Once your computer has restarted, Windows will recreate the settings of the Still Image devices back to their default settings.

Windows 10 supports various devices to get connected to which makes it quite a flexible operating system. The connection varies on the fact that the device can be connected either with Bluetooth or other wireless and wired connection. However, no matter how great the features are, there a few times when they bring in some bugs too. One of these bugs won’t allow you to either remove or reinstall the Bluetooth mouse and keyboard device from your Windows 10 computer. So if you are currently experiencing this problem, read on as this post will guide you in fixing it. Before you go over the suggestions laid out below, you need to create a System Restore Point first since, in one of the options, you will be making some changes with the registry files as well as some critical Windows settings. Once you have that covered, refer to the following options.

Option 1 – Configure the Bluetooth Services

The first thing you can do is configure Bluetooth Services.

• Tap the Win + R key combination to open the Run dialog box.
• After that, type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• You will then see a list of services and from there, look for the following services and make sure that their default values are set as follows:
  • Bluetooth Audio Gateway Service – Manual (Triggered)
  • Bluetooth Support Service – Manual (Triggered)
  • Bluetooth User Support Service – Manual (Triggered)
• Now click on the Start button to start all the aforementioned services and then check if you can now remove or reinstall the Bluetooth mouse and keyboard device.

Option 2 – Try running the Bluetooth Troubleshooter

As you know, Windows 10 has various troubleshooters with user-friendly interfaces where you can utilize them to fix issues in your PC. And since you’re dealing with some Bluetooth problem, you have to run the Bluetooth Troubleshooter.

• Open the Windows 10 Settings.
• Then go to Update & Security > Troubleshoot.
• You should find the option for Bluetooth on your right-hand side – click on it then click on the “Run the troubleshooter” option.
• Now follow the next screen options.

Option 3 – Try to reinstall or update the Bluetooth driver

The issue might have something to do with the Bluetooth drivers. It could be that it is outdated and needs to be updated or that you recently updated it and since then you have trouble removing the Bluetooth device and so to fix the issue, you can update, roll back or uninstall the Bluetooth drivers. How? Follow the steps below.

• Tap the Win + X keys to open the Device Manager.
• Next, look for the Bluetooth device and right-click on it.
• Select the option “Update driver”.
• After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.

Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it.

Option 4 – Get rid of any interference

If you have several wireless devices in the same room as your PC then it might have caused interference with the current connection in your PC which is why you have to switch off all the other devices and then try removing reinstalling the Bluetooth mouse and keyboard devices again.

Option 5 – Remove or reinstall the Bluetooth devices in a Clean Boot State

You might want to uninstall or remove the Bluetooth Devices while your computer is in a Clean Boot State. Putting your computer in this state will surely help especially if there are some processes that prevent the Bluetooth devices from being removed or reinstalled.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to reinstall or remove the Bluetooth mouse and keyboard devices again.

This post will provide you a couple of fixes you can try to resolve the Windows Update Error 0x8007001E in Windows 10. So if you are one of the users who encountered this particular Windows Update error then you’ve come to the right place. The error code in this error message also happens to be linked to some random BSOD crashes. The error code 0x8007001E is related to a storage space error or out-of-memory-type error. On the other hand, there are also instances when this error has nothing to do with your computer’s space or shortage of memory – it could be that there are broken software components or corrupted system files that are causing this error. Whichever your case is, refer to the options given below to fix the Windows Update Error 0x8007001E.

Option 1 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like Error 0x8007001E. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Free up some space on your drive

As mentioned, storage space error or out-of-memory-type error might have something to do with this problem so you need to free up some space on your drive. Make sure that you have enough space on your drive (15GB or so should do) and then restart your computer. After your computer reboots, ensure that all the major RAM hoggers are closed before you try to install the update or upgrade again.

Option 3 – Run the SFC scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Windows Update Error 0x8007001E to appear. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow and hit Enter.

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Run the DISM tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10 which might be the reason behind the Windows Update error 0x8007001E. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt as admin.
• Then type in this command: exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.
• Once it’s done, restart your computer and then check if the issue is resolved or not on the next startup.

Option 5 – Perform a System Restore

You can also try to perform a System Restore as it can also help you fix the Windows Update error 0x8007001E. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 6 – Try running Microsoft’s online troubleshooter

You also have the option to run Microsoft’s online troubleshooter which could help you fix Windows Update errors including the Windows Update error 0x8007001E.

Users are reporting that randomly their screen will just go black for a second and come back. When this happens, it usually distorts any video currently on the screen; sometimes, they can resume working on the PC normally. However, when they view the event logs, they see the error message Display driver nvlddmkm stopped responding and has successfully recovered. In this article, we will address solutions to this issue and how to not have it again.

1. Remove Aura iCUE plugin (applies to only ASUS motherboards)

   Some PC users discovered that iCue adds an Aura plugin for ASUS MOBOs. That, combined with EVGA Precision X1, was causing the error it seems – this was determined when the screen would turn off and on when opening EVGA x1 software. In this case, the issue was resolved by removing the Aura iCUE plugins.

2. Change Power Management mode

   Right-click the battery icon on the notification area on the right of the Taskbar. Select Power Options. In the Power Options window, locate your current Power Plan. Select High performance, if that’s not your current power plan. Now, click on Change plan settings next to it. Now click on Change advanced power settings. Expand PCI Express section. Expand Link State Power Management. Now set power saving to Off for both On battery and Plugged in state. This would fix any issues caused by the low power of the video card. Click Apply > OK to save changes.

3. Update graphics driver

   Go into device manager Expand display adapter section Right-click on adapter Click on update driver Reboot

4. Rollback graphics driver

   Go into device manager Expand display adapter section Right-click on adapter Click on Roll back driver Reboot

5. Uninstall and reinstall graphics card driver

   Go into device manager Expand display adapter section Right-click on adapter Click on Uninstall device Reboot

6. Replace the graphics card

   If everything else failed, replace the graphic card

Recently, a few users reported that they were unable to turn on their computers for some reason and at the same time their computers Computer makes a beeping noise couple of times or continuously whenever they try to turn them on. The sounds the computers are making can be quite annoying and it also signifies that there is something wrong with them. The problem might have something to do with the hardware inside of the computer system rather than Windows 10 itself. As you know, a computer is designed to deliver audible error sounds every time some part of the hardware is not properly working. For instance, if you hear a single beep, this indicates that your GPU is having some issues and if you’re hearing two beeps, it indicates that your RAM is not working properly, whereas three beeps that repeat after a pause when you turn on your computer means that there is something wrong with the system memory. On the other hand, if your computer is beeping continuously, this means that the problem lies with the processor. To fix this issue, here are some suggestions that might help but before you proceed, make sure that you know how to manage your computer’s hardware, if not, better have some expert do it for you.

Option 1 – Try checking the RAM

One of the basic things you can do in this kind of case is to check the RAM. Prepare some screwdrivers and dig into your PC and then look for the RAM slots and ensure that they are attached firmly. There are times when moving around your computer daily can cause certain components in your computer to become loose. Worst case scenario is that the RAM might be broken so really have to replace it.

Option 2 – Try checking the graphics card

After digging into your computer, check the graphics card and give it some good cleaning. As you know, you have to remove certain components like the graphics card regularly and clean them to help increase their lifespan and avoid errors in a startup. And if it turns out that the graphics card is broken, you have to replace it with a new one to fix the problem.

Option 3 – Try checking the processor

The processor is the brain of every computer so if it ends up not working, everything else is useless. Thus, you need to check it to see if it’s firmly attached and see if it needs some cleaning of dust and other debris. After that, try turning on your computer again. If it doesn’t work, then you might have to take your system to a technician to resolve the problem for you.

22H2 update for Windows 11 will arrive later this year and although Microsoft is not releasing anything big there will be some interesting improvements and fixes. We take a look at some that caught our attention.

Phishing protection

One of the most interesting upcoming features is enhanced phishing protection. Microsoft Defender SmartScreen will be upgraded to alert users when they try to store passwords in plain text files and also if they accidentally type in a Microsoft account password on phishing sites.

"These enhancements will make Windows the world's first operating system with phishing safeguards built directly into the platform and shipped out of the box to help users stay productive and secure without having to learn to be their own IT department,"

Microsoft

File Explorer gets tabs, a modern sidebar, and contextual suggestions

Finally, Windows File explorer is getting tabs that will allow much easier management of folders and files inside it.

It is confirmed that Microsoft is also working on a new 'HOME' sidebar that should be modern in design and in features including OneDrive so you can find everything in one place.

Pinning of favorite files was also mentioned so you can easily pin favorites for quick access.

Full-screen widgets

Windows 11 has brought back widgets in a new way and from all the feedback users are loving them. Currently, you have a widget sidebar on the left part of the screen where you have your chosen store widgets but from the Microsoft teaser, we will have soon the option to have them in full screen.

If you are using a widget for reading news, blogs, etc. this feature will be very good since you will be able to use your whole screen for information and not just a part of it.

Suggested actions

Another new feature is 'suggested actions' which is going to be particularly useful in apps like Microsoft Teams. With this new feature, you can highlight a date in a Teams message and Windows will suggest actions.

For example, if you highlight a date, you'll see a recommendation to create an event in Microsoft Calendar for that day.

Error 451 - What is it?

This is a typical SMTP error code. SMTP is the abbreviation for Simple Mail Transfer Protocol. It is an internet standard for email transmission. In other words, SMTP is a text-based protocol in which the sender communicates with the mail receiver by issuing commands and receiving a response code. The SMTP error 451 is displayed in the following format:

‘451 Requested action aborted: local error in processing’

This error message indicates that the program cannot send more messages and the server has hit the limit. This is because some mail servers have limits. The sever stops the task of sending and receiving emails when this limit is achieved.

Solution

Error Causes

The causes of error 451 include:

• Server limit reached
• Email rejection due to a remote anti-spam filter
• Request denied by the server
• Viral infection

If you heavily rely on email communication with your business partners and colleagues, then it is advisable to immediately resolve this issue without any delays. Though this error is not fatal, you should repair it right away to avoid inconvenience. SMTP error code 451 can hamper your ability to communicate via email.

Further Information and Manual Repair

Here are some of the best, easy, and effective DIY methods that you can try to repair error code 451 on your PC.

Method 1

To fix this error, simply follow these steps:

• login to Linux SSH
• Open the file /etc/localdomains
• Nano/etc/localdomains and then add the domain name that is triggering email sending error
• Now reboot your PC

This will hopefully resolve the issue. Nonetheless, if the error code still persists, then try other methods given below.

Method 2 - Configure List Settings to change the server limit.

This can be done by accessing the List Settings then Outgoing Mail Server (SMTP) and then the Limit Feature. By accessing the limit feature, you can easily adjust the program to any limit of your choice. Configure the limit and save changes. Reboot PC to activate the changes made.

Method 3 - Scan and Remove Viruses.

This error code can also be triggered due to viral infection. If this is the cause, then simply download an anti-virus on your PC. Scan the entire system and remove all detected malicious programs like Trojans, malware, adware, viruses, and spyware. This will repair the error 451 on your system.

Method 4

If the error still persists, then contact your SMTP provider to check the situation and resolve it. There is a possibility the error is generated from the SMTP provider’s end.

Holiday Photo Edit is a Browser Extension for Google Chrome developed by Mindspark Inc. and offers users a basic photo editing tool alongside links to some popular editing websites.

When installed this extension changes your default search engine to MyWay and hijacks your New Tab page, changing it to HolidayPhotoEdit. It monitors user browsing activity recording visited websites and clicked links in order to learn more about the user, this data is later used/sold to better target Injected Ads.

While browsing the internet with the HolidayPhotoEdit extension enabled, users will experience more ads throughout their search results, additional sponsored links to partner products, and sometimes even pop-up ads with special giveaways designed to lure users to buy something.

Popular anti-virus scanners have marked HolidayPhotoEdit as a Browser Hijacker, and it is recommended to remove it from your computer.

About Browser Hijackers

Browser hijackers (sometimes called hijackware) are a type of malware that changes internet browser configuration settings without the computer owner’s knowledge or approval. These hijacks appear to be increasing at an alarming rate across the world, and they could be actually nefarious and often dangerous too. Practically all browser hijackers are made for advertising or marketing purposes. In most cases, it will drive users to particular sites which are trying to boost their advertising campaign revenue. Though it might appear naive, all browser hijackers are harmful and therefore always regarded as security risks. Browser hijackers can even permit other vicious programs without your knowledge to further damage your PC.

Find out how to identify a browser hijack

The typical signs that signify having this malicious software on your PC are: 1. the home page of the web browser is changed suddenly 2. you observe new unwanted bookmarks or favorites added, usually directed to advertisement-filled or pornography websites 3. the essential web browser settings are modified and unwanted or unsafe resources are put into the trusted sites list 4. unwanted new toolbars are added to your browser 5. many pop-up ads appear and/or your web browser pop-up blocker is disabled 6. your web browser has become unstable or starts running sluggishly 7. you have prohibited entry to particular websites, for example, the website of an anti-malware software developer like SafeBytes.

How does a browser hijacker infect a computer?

Browser hijackers can get into a PC by some means or other, including via file sharing, downloads, and email also. They also come from add-on software, also called browser helper objects (BHO), web browser plug-ins, or toolbars. Some internet browser hijackers spread in user’s PC using a deceptive software distribution method called “bundling” (generally through freeware and shareware). A good example of some well-known browser hijackers includes Anyprotect, Conduit, Babylon, SweetPage, DefaultTab, Delta Search, and RocketTab, but the names are constantly changing.

Removing browser hijackers

Certain hijackers can be removed by just uninstalling the related free software or add-ons from the Add or Remove Programs in the Microsoft Windows Control Panel. However, many hijackers are quite tenacious and require specialized tools to get rid of them. And there is no denying the very fact that the manual fixes and removal methods could be a difficult job for an amateur computer user. Furthermore, there are various risks associated with tinkering around with the pc registry files. Browser hijackers can be effectively removed by installing and running anti-malware software on the affected PC. To eradicate any kind of browser hijacker from your PC, you could download this particular professional malware removal program – SafeBytes Anti-Malware. Together with the antivirus tool, a system optimizer, such as SafeBytes’s Total System Care, could help you in deleting all related files and modifications in the registry automatically.

Can't Install Safebytes Anti-malware because of Malware? Try This!

Malware could potentially cause many different types of damage to PCs, networks, and data. Some malware variants modify internet browser settings by adding a proxy server or change the PC’s DNS configuration settings. When this happens, you’ll be unable to visit certain or all internet sites, and thus not able to download or install the required security software to clear out the computer virus. If you’re reading this right now, you may have probably realized that a malware infection is the cause of your blocked internet traffic. So how to proceed if you need to download and install an anti-malware program such as Safebytes? Even though this kind of issue will be difficult to get around, there are a few actions you can take.

Install the antivirus in Safe Mode

If the malware is set to load at Windows startup, then booting in safe mode should prevent it. Only the bare minimum required applications and services are loaded whenever you start your computer in Safe Mode. You will have to do the following to eliminate malware in Safe mode. 1) At power-on/startup, hit the F8 key in 1-second intervals. This would invoke the “Advanced Boot Options” menu. 2) Select Safe Mode with Networking using arrow keys and hit ENTER. 3) When this mode loads, you should have internet access. Now, use your web browser normally and go to https://safebytes.com/products/anti-malware/ to download Safebytes Anti-Malware. 4) After installation, run a full scan and allow the program to delete the threats it discovers.

Utilize an alternate internet browser to download anti-malware software

Malicious program code may exploit vulnerabilities on a particular internet browser and block access to all anti-virus software websites. The ideal way to overcome this issue is to select an internet browser that is renowned for its security features. Firefox contains built-in Malware and Phishing Protection to help keep you secure online.

Create a bootable USB antivirus drive

Another way is to download and transfer an anti-malware program from a clean PC to run a scan on the infected computer. Adopt these measures to employ a flash drive to clean your corrupted PC. 1) On a clean computer, download and install Safebytes Anti-Malware. 2) Plug the Thumb drive into the uninfected computer. 3) Double-click the Setup icon of the anti-malware program to run the Installation Wizard. 4) Choose the drive letter of the flash drive as the place when the wizard asks you where you would like to install the antivirus. Follow the instructions on the computer screen to finish off the installation process. 5) Now, insert the pen drive into the corrupted PC. 6) Double click the Safebytes Anti-malware icon on the flash drive to run the software. 7) Click on the “Scan” button to run a full computer scan and remove viruses automatically.

Protect Your PC and Privacy With SafeBytes Anti-Malware

To protect your PC from various internet-based threats, it’s very important to install an anti-malware application on your PC. However, with countless numbers anti-malware companies in the marketplace, nowadays it’s hard to decide which one you should purchase for your personal computer. Some of them are great and some are scamware applications that pretend as authentic anti-malware software waiting around to wreak havoc on your PC. You have to look for a product that has got a good reputation and detects not just computer viruses but other types of malware too. One of the recommended software is SafeBytes AntiMalware. SafeBytes has a superb reputation for top-quality service, and clients are very happy with it. SafeBytes anti-malware is a highly effective and easy-to-use protection tool that is made for end-users of all levels of computer literacy. After you have installed this software program, SafeBytes advanced protection system will ensure that no viruses or malicious software can seep through your computer.

SafeBytes anti-malware offers an array of enhanced features that sets it aside from all others. Some of them are given as below:

Live Protection: SafeBytes provides complete and real-time security for your personal machine. It’ll continuously monitor your computer for hacker activity and also gives end-users sophisticated firewall protection. World-class AntiMalware Protection: Built upon a highly acclaimed anti-virus engine, this malware removal application can identify and get rid of many obstinate malware threats like browser hijackers, PUPs, and ransomware that other typical antivirus programs will miss. Safe Browsing: SafeBytes checks and gives a unique safety ranking to each and every website you visit and block access to web pages known to be phishing sites, thus safeguarding you from identity theft, or known to contain malicious software. Lightweight Application: SafeBytes is a lightweight and user-friendly anti-virus and antimalware solution. As it utilizes minimal computer resources, this tool leaves the computer’s power exactly where it belongs: with you. Fantastic Tech Support Team: You could get high levels of support 24/7 if you’re using their paid software. SafeBytes has developed a wonderful anti-malware solution to help you conquer the latest computer threats and virus attacks. There is no doubt that your computer system will be protected in real-time as soon as you put this software program to use. You will get the very best all-around protection for the money you pay on SafeBytes anti-malware subscription, there’s no question about it.

Technical Details and Manual Removal (Advanced Users)

If you do not want to use malware removal software and prefer to get rid of HolidayPhotoEdit manually, you may accomplish this by going to the Windows Add/Remove Programs menu in the control panel and removing the offending software; in cases of web browser plug-ins, you could uninstall it by visiting the browsers Add-on/Extension manager. You’ll probably also want to totally reset your internet browser to its default configuration settings. Lastly, examine your hard disk for all of the following and clean your computer registry manually to remove leftover application entries following an uninstallation. But bear in mind, this is often a challenging task and only computer experts could accomplish it safely. Furthermore, some malware keeps replicating which makes it difficult to remove. Completing this task in Safe Mode is recommended.

The File Explorer in Windows 10 provides several ways to organize the contents of folders and files in the system. Windows users can utilize some efficient styles to view the contents of the file system as per the user’s requirement. A user may opt to display the file picture in large size thumbnails while the other one could opt to set the icons of folder and files in a small or medium size list. On the other hand, while setting up several styles for the folder and file icons, some Windows 10 users have experienced some unusual issues where there is the Black background showing up behind folder icons. They tried refreshing the File Explorer a couple of times but it didn’t help in fixing the problem and the black squares are still visible on some folder icons. The black squares behind the folder icons might look disturbing though it’s not really a big problem and is merely a graphical glitch that does not cause any damage or whatsoever to the content of the folder and files. The most likely cause of this glitch might have something to do with the corrupted system files or it could also be caused by outdated thumbnail caches. In addition, graphical glitches like this one could also occur if you are using out outdated graphics drivers. To fix this problem, you need to follow the options laid out below.

Option 1 – Try using the Disk Cleanup to remove Thumbnail files

The Disk Cleanup tool is one of the options you can try to fix the black squares behind the folder icons. Through this tool, you can delete all the Thumbnail files on your disk. To use it, refer to these steps:

• Open the Search bar and type “disk cleanup” in the field.
• After opening Disk Cleanup from the search results, then from the drop-down menu select the C: drive to clean up and click OK.
• Wait for the scanning process to complete. Once it’s done, select the files you want to delete.
• Ensure that you select the box labeled “Thumbnails” under the Files to Delete section then click on OK.
• After that, a confirmation box will appear, just click on Delete files to delete the files permanently.
• Restart your PC.

Option 2 – Try resetting the Thumbnail cache

You have the option to manually delete the Thumbnail Cache to resolve the black square background behind the folder icons issue. Follow the steps given below to reset the Thumbnail cache.

• Open the File Explorer.
• Next, navigate to the View tab and select the option with Hidden items to display all the hidden folders and files.
• Next, go to this path: C:Users<username>AppDataLocal
• In the given path, make sure that you put your actual username in the username field. Then look for a file named “IconCache.db”. Right-click on this file and click on Delete.
• After that, go to this path: C:Users<username>AppDataLocalMicrosoftWindowsExplorer
• From there, select all the files and delete them.

Note: If a prompt appears saying, “The files are in use and cannot be deleted”, simply select the “Do this for all current items” option and then click on Try Again. If you get an error message, click on Cancel to close the window and restart your computer.

Option 3 – Try updating or reinstalling the Graphics driver

• Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
• Expand the section for the outdated device drivers.
• And then select the outdated driver(s) and right-click on it/them.
• From the drop-down menu, select the Update Driver option if you wish to update the driver or select the Uninstall device if you want to uninstall the driver and then follow the on-screen instructions to install the latest version of the driver.
• Restart your PC after the installation to allow the system to reinstall the driver.

One of the primary packages that install the Windows Media Player is the Media Feature Pack among other related files that are needed by the associated software products. And one of the essential DLL files in that package is the mfplat.dll file which is needed by various games and streaming services. So if this DLL file goes missing, you will most likely encounter any of the following error messages:

• “mfplat.dll missing”
• “The application failed to start because mfplat.dll was not found.”
• “The program can’t start because mfplat.dll is missing from your computer.”

In other circumstances, the Media Feature Package does not come pre-installed with the main Windows package especially for those who use Windows N, thereby causing the error to pop up. The main cause of this problem is that users who use Windows 10 N do not have the Media Feature pack pre-installed with the installation package. Aside from that, the installation package could go missing after a few Windows Updates or if you have uninstalled it by accident. To resolve this problem, you need to check out each one of the given options below.

Option 1 – Try to enable Media Playback via Command Prompt

If you encounter the mfplat.dll missing error when you attempt to run PLEX or other similar streaming service and you’ve already verified that the Media Feature Pack is indeed installed, you might want to try enabling it using an elevated Command Prompt. There are cases when a particular Windows Update ends up disabling the feature and creates the grounds which results in the mfplat.dll missing error. Thus, you can have to enable the feature via Command Prompt.

• Tap the Win + R keys to open the Run dialog box.
• Then type “cmd” in the field and hit Enter to open an elevated Command Prompt.
• Next, click on Yes if a User Account Control prompt pops up.
• After opening Command Prompt, copy and paste the following command and hit Enter to execute it:

dism /online /enable-feature /featurename:MediaPlayback

• Close Command Prompt and then open the app once again to check if the problem is now fixed.

Option 2 – Try installing the Media Feature Pack for Windows 10 N version

As mentioned, the Windows 10 N version does not come with Windows Media Player. Meaning to say, the Media Feature Pack is also not installed by default or won’t be updated by the Windows Update component. So if you are not quite sure what Windows 10 version you currently have installed, refer to these steps:

• Tap the Windows key + S and then type “about” in the search box.
• From the search results, click on the “About your PC” to open the About tab of the Settings app.
• Afterward, scroll down to the Windows specifications and check your Windows version under Edition.

Note: If you have verified that your PC is using the Windows 10 N version, you need to install the appropriate Media Feature Pack for your computer. How? Refer to the steps below:

• Click this link to download and install the Media Feature Pack from Microsoft’s official website.
• Upon installation, select the edition you want to install using the drop-down menu and then click on Confirm. Take note that there are few reasons why you’d want to install the older version since most streaming services like PLEX and most games usually require version 1803.
• After that, wait until the request is validated. The download should begin in a few minutes automatically.
• Once the download is completed, open the installation executable file and follow the next on-screen instructions to install the Media Feature Pack on your computer.
• Restart your computer. After your computer has rebooted, open the application where you’re getting the mfplat.dll missing error and then check if the problem is now fixed.

Option 3 – Try to extract a copy of the mfplat.dll file from the windows.old directory

If you encounter the error shortly after you just upgraded to Windows 10 from an older version, the best thing you can do to resolve the problem is to use windows.old directory to fetch an old copy of the mfplat.dll file. To do so, follow the steps below.

• Go to the Windows drive and then look for the windows.old directory where it preserves a copy of your old operating system as well as associated files in case something goes out of hand during the upgrade process.
• After that, open the windows.old folder and then go to the syswow64 folder.
• Next, from the syswow64 folder, copy the mfplat.dll file and paste it to C:/windows/syswow64.
• Restart your computer and check if the error is now resolved or not.