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Business Email Etiquette

Hello and welcome to our Business Email Etiquette. Most people have experience in writing emails at some point before in their lives. However, the emails an average person writes are probably personal emails and not mails for work purposes.

Emails you send to friends are incredibly different in content and context to business emails you would send to customers or employers or even other colleagues in your workforce.

So, if you have a job that involves you writing emails to people in business style, learning business email etiquette is an absolute must for you.

 1. Heading layouts

When you are sending emails to friends, you generally lay them out like a memo. This means there is very little detail in the layout besides basic greetings and paragraphs, usually starting with the greetings.

However, with a business email, it is best to lay it out exactly like you would lay out a formal letter. You need to put the company’s address in the right-hand corner and the date as well. Only then must you go on to the greetings.

This will make your email look more formal, making you seem like a professional who knows what they are doing as opposed to someone who just couldn’t be bothered spending the extra time to get the layout right.

 2. Proper greetings

 When you are sending an email to a friend, you usually greet them informally. If their name was Mary Johnson, you’d probably start your letter with a ‘Hey Mary’ or a ‘Hello Mary.’

However, this is not considered a professional way to write an email to a customer or other important person in your business. Again, you must use the proper method that you would greet someone with were you writing them a formal letter instead.

If your customer is Mary Johnson again, you should greet her with respect. ‘Dear Ms. Johnson’ would be the most appropriate way to start off your letter’s actual body in this case. If you do not know the recipient’s name, then you should start with a simple ‘Dear Sir or Madam.’

Politeness will always get you incredibly far, no matter what line of work you are in.

 3. Informal language

 You should get straight to the point with your email. Don’t dawdle on with it like you would if chatting to a friend and don’t write it how you would speak either.

You use language that sounds impressive and smart while not using such obscure language that your recipient doesn’t know what you are saying. All the time, you must keep it informal where possible, possibly even impersonal as well.

It will make you seem very professional in the long run.

 4. Signing off

When you are sending your email, you must end it as you would with a letter also. Don’t just say ‘Bye’ and your first name; that is too personal.

You need to say ‘yours sincerely if you know the name of the recipient and ‘yours faithfully’ if you do not. Then you should end with your full name and whatever position you have at the company. (CEO, technical staff etc.)

So there you have it! All you need to do now is to show your boss that you can handle the emails from now on!

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Patch for Windows Error Code 41

Code 41 - What is it?

Poor PC maintenance can lead to error message pop-ups like error code 41. Code 41 is one of the several Device Manager Error codes.

This error indicates 2 things: issues with the device driver for the hardware you wish to use, or the hardware device is not properly attached to your system.

The error code 41 is usually displayed in the following format:

“Windows successfully loaded the device driver for this hardware but cannot find the hardware device.” Code 41

Solution

driverfix boxError Causes

For successful installation of a new hardware piece, it is imperative to follow the installation routine correctly and allow it to complete properly, especially with USB devices.

This is important largely because if installation is not followed and executed properly, code 41 can pop up.

Code 41 is also related to device driver problems. It can occur if your system device drivers are outdated. Also, if the device is a CD/DVD drive, code 41 can occur due to conflicts with 3rd party disc burning software.

Although Device Manager Error code 41 is not detrimental, it is still advisable to repair it as quickly as you can. Code 41 can negatively affect your PC. It can:

  • Lower your PC’s Performance
  • Limit your ability to use your desired piece of hardware device

Further Information and Manual Repair

As compared to the blue screen of death errors, Device Manager Error codes are much easier to resolve.

Here are some of the best, effective and easy-to-resolve methods to help you fix code 41 on your PC, in a few minutes.

To work around these methods, you don’t have to be a technical whiz or a computer programmer. Simply follow these steps to resolve:

Method 1 - Uninstall Faulty Drivers and then Reinstall

To repair code 41 on your system, try uninstalling problematic drivers and then reinstalling new drivers. To do this, follow these instructions:

  • Click the start button
  • Then type Device Manager in the search bar and press enter
  • Once the Device Manager opens, look for problematic devices
  • Click on the device whose driver you wish to uninstall
  • Double click to uninstall
  • Windows will prompt you to confirm the device removal
  • Accept changes and confirm by clicking on OK
  • Now reboot your PC to activate changes
  • The next step is to reinstall the driver properly. To do this, simply follow the same steps. Once you access the Device Manager,
  • Click on the Action tab in the toolbar
  • After that select the option ‘Scan for Hardware Changes’

This will hopefully resolve error code 41 on your system and you will be able to use your desired hardware device without any hassle. Nonetheless, if the error code continues to persist, try other methods illustrated below.

Method 2 - Replace the Hardware or Try Reattaching it to your System

Sometimes the error may pop up due to poorly configured devices. This is common if it is a plug-and-play device. The best way to resolve is to remove the device, reattach it properly, and then try using it again.

However, if the problem is with the hardware, then it is advisable to replace the hardware with a new device compatible with your Windows version.

Method 3 - Update the Drivers Manually

If the underlying cause for error code 41 is outdated or corrupted drivers, then it is advisable to update the drivers.

However, when updating drivers and ensuring that the newly installed drivers work perfectly, make sure you install versions that are compatible with your device and Windows. Incompatible drivers are no good.

You will continue to face Device Manager Errors if you install incompatible drivers.

To update drivers, here’s what you have to do:

  • Identify the problematic drivers
  • Go to the Device Manager and locate all drivers with yellow exclamation marks
  • Now install new and compatible driver versions from the manufacturers’ site

Method 4 - Download Driver Assist to Update Drivers Automatically

Updating drivers manually will take time, so perform this task when you are free and have nothing else on your mind. However, if you wish to resolve the issue immediately and have the time to invest in manual updates, then consider downloading DriverFIX.

DriverFIX is a feature-rich and an innovative software program deployed with an intelligent programming system and intuitive technology.

It is exclusively designed to resolve PC device driver problems. Once installed on your system, it scans your PC and identifies problematic drivers.

After that it matches latest and compatible driver versions and updates them  immediately within a few seconds. DriverFIX updates drivers both automatically and on a regular basis.

Click here to download DriverFIX to update drivers and repair error code 41.

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Fix Windows Update Error 0xc1900403
Running the Windows Update service does not always go well as from time to time, you could encounter some errors when using it. One of these errors is the Windows Update Error 0xc1900403. In such cases, you will see the following error message under the Windows Update section:
“There were problems installing some updates, but we’ll try again later, If you keep seeing this and want to search the web or contact support for information, this may help – 0xc1900403”
The log files displayed in the error message may include, “0XC1900403 – MOSETUP_E_UA_CORRUPT_PAYLOAD_FILES”. This indicates that the payload files are corrupted which is why you’re getting the Windows Update Error 0xc1900403 and to fix it, you can try to restart your computer and install the updates again or reset the Windows Update-related folders. You could also run the Windows Update troubleshooter or use either the Standalone Installer or the Media Creation tool. For more details, refer to each one of the options provided below.

Option 1 – Restart your computer and try installing the Updates again

Restarting your computer can also help in fixing the Windows Update failed to install error 0x80240034. There are cases where the issue resolves on its own as it could just be some simple network or PC error.

Option 2 – Delete the contents in the Software Distribution folder and Catroot2 folder

  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 3 – Try running the Windows Update troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing Windows Update Error 0xc1900403. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.
  • After making the bootable drive, you need to plug it into your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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Change Legacy to UEFI without reinstalling
There are some new generation motherboards for laptops and PCs that bring in support for both the Unified Extensible Firmware Interface or UEFI as well as the Basic Input Output System or BIOS. The main advantage of UEFI over the traditional BIOS is the fact that UEFI supports a hard drive that has a capacity of more than 2 terabytes. However, the disadvantage of UEFI is that it only supports the x64 Windows operating system versions and that the hard drive is supposed to use the GPT structure. So if your PC is compatible with and supports UEFI and you want to change from Legacy to UEFI, then you’ve come to the right place as this post will guide you on how you can exactly do that without having to reinstall it. There are two ways to change Legacy to UEFI. You can convert MBR to GPT using either the built-in utilities in Windows or using the Recovery Environment. Before you proceed, make sure that your computer fulfills the following prerequisites:
  • Your PC’s motherboard should support both Legacy and UEFI.
  • Your PC should be running at least the 1703 Windows 10 version or newer on an MBR partition.
Once you’ve made sure that your computer covers the aforementioned prerequisites, refer to the given options below.

Option 1 – Convert MBR to GPT via Windows built-in utilities

  • In the Windows Search box, type “command prompt” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
  • After that, execute this command: exe /convert /allowfullOS
  • Now, wait until the process is completed since you can track its process on your screen.
  • Once it’s done, go to Settings > Update & Security > Advanced Startup options and from there, click on Restart Now. This will restart your computer and give you advanced options.
  • Next, select Troubleshoot > Advanced Options where you will see further options including System Restore, Startup Repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
  • Now select the UEFI Firmware Settings. This will take you to the BIOS. Boot Mode is typically available under Boot > Boot Configuration. Once you’re there, set it to UEFI and then save the changes you’ve made. After that, your computer will restart.

Option 2 – Convert MBR to GPT via the Recovery Environment

  • When the message appears on your screen while running Windows Setup, you need to tap the Shift + F10 keys to open Command Prompt.
  • Make sure to run Command Prompt as admin and then execute this command: exe /convert
  • After that, wait until the process is completed. When it’s done, you have to go to the BIOS just like in the first given option above.
  • As mentioned, you can usually find the Boot Mode under Boot > Boot Configuration. Once you’re there, set it to UEFI.
  • Now save the changes made and exit as your computer will restart.
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Runtime Error How to Fix

A runtime error is commonly an error that's created after the PC is operating software and encounters a problem of some form. For instance, a runtime error like run-time error code 7 reveals an "out of memory" dilemma.

Solution

Error Cause

Run-time errors are normally brought on by clashes with TSR (Terminate and Stay Resident) applications or additional operating applications, software problems, storage problems, or pc viruses.

Troubleshooting a Run-time Error

First, enter the run-time error signal into a search engine to see what info you will get about the precise runtime issue you are receiving. Next, end - job all running applications and TSRs to make sure these aren't the origin of the issue. You can certainly do so by obtaining the job manager by striking Control Alt Delete.

In case your issue is regularly occurring with a unique program, go to that system programmer's site and obtain any upgrades and patches. If unavailable, try uninstalling the application involved and reinstalling it.

In the event the issue is occurring with the os, you may consider reinstalling it although it is a huge commitment. A much better idea would be to try a fix for both Windows XP or Windows 2,000. It is possible to fix and scan files by typing : sfc / scannow, heading to the Begin switch, Run, and then pushing enter. Make certain to put an area between sfc and the reduce.

You might have an equipment or storage dilemma if these measures have not resolved your run-time errors. If that is the situation, contact the support of the application under consideration for potential support accompanied by the pc or motherboard manufacturer.

Many run-time problems can be solved by upgrading the application that's creating the problem. This is only because the programmer's frequently releasing patches and improvements for their applications as insects are found and repaired.

Storage problems may frequently be fixed by rebooting the pc. Consider a reboot a short-term repair. Rebooting clears the memory but in case your COMPUTER does not have adequate memory for your applications you're operating, or sufficient hard-drive space you'll immediately run out of memory again. Something less than this sum may cause memory issues since the computer's swap file isn't in a position to expand in dimension as required.

To assess the quantity of free area, available My Computer and right-click on the HDD, generally the D: drive. Select Attributes in the menu and see the disc's ability. Perform the disk clean-up function by following prompts and pressing the Disk Clean-up button, if the room is reduced.

You may be getting run-time errors, in case your storage chip is really failing. Eliminating and changing the awful memory chip will solve the difficulty. If you're encountering other runtime-related errors, like an install runtime issue, try cleaning away the portions of the registry with some software solution. 

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Windows 10 is stuck on Checking for updates
Over the years, the Windows 10 updates have smoothened but that does not mean that it no longer encounter some issues. One of these issues is when it gets stuck. As you know, Windows automatically checking for updates regularly or when you click the “Check for updates” button. However, if the Windows 10 update is taking forever and seems to be stuck, then you’ve come to the right place as this post will guide you on what you can do to resolve the problem. This kind of scenario in Windows Updates can be quite confusing especially since there is no response or any indication of what is really happening since you don’t know if the update is still downloading or if it’s already getting installed. To resolve this problem, there are several options you can check out. You can try to exit settings and restart your computer. You could also try to restart the services related to Windows Update or clear both the Software Distribution and Catroot2 folders, as well as run a System File Checker scan. For more details follow each one of the given steps below.

Option 1 – Restart your computer

The most basic thing you can do to fix the problem is to restart your computer. It usually works in fixing common issues like the Windows Update getting stuck at the “Checking for updates” screen. However, if it didn’t work, proceed to the next given options below.

Option 2 – Reset Windows Update components

If the first two options did not work then you might want to reset the Windows Update components manually. Follow the steps below to reset them.
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
    • ren C:WindowsSystem32catroot2 Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Try checking Services Dependencies

Dependencies of a Windows Service in Windows 10 are when windows services depend on other services. Such is the case with the Windows Update service – it also depends on three different services such as the Remote Procedure Call or RPC service, DCOM Server Process Launcher, and the RPC Endpoint Mapper. Meaning to say, if two of these services are not working as expected, then the dependent service will also be affected. This could be the reason why the Windows Update service could not start.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open Windows Services.
  • From the list of Services, look for the following services:
    • Remote Procedure Call (RPC) Service
    • DCOM Server Process Launcher
    • RPC Endpoint Mapper
  • After you find these services, double click on each one of them and check whether the Startup type for all is set to Automatic and the Service status is set to Running or not.
  • If the service status is not running, then click the Start button. Afterward, check if you can now run the Windows Update service.

Option 4 – Check the Background Intelligent Service and the Cryptographic Service

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter or click OK to open Services.
  • From the list of Services, look for the following services and make sure that their Startup type is as follows:
    • Background Intelligent Transfer Service – Manual
    • Cryptographic Service ­– Automatic
  • After that, check if the Service status of the listed services above is set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 5 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why your screen is stuck at “Checking for updates”. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.
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USB keep disconnecting and reconnecting
If your USB keeps disconnecting and reconnecting after you connect your USB device on its own randomly, then the problem might have something to do with a hardware or driver issue. The first thing you have to do in such a case is to make sure that the device is working on another computer. This will help you isolate the problem and if it turns out that it works, then the problem lies in your computer and not your USB device. To fix this connection problem between your USB device and Windows 10 computer, you can use the options given below as a reference.

Option 1 – Update or reinstall the Universal Serial Bus Controller driver

Since it could be a driver issue, you can try to update or reinstall the Universal Serial Bus Controller drivers using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 2 – Try to change the USB port

You might want to change the USB port since modern computers have a variety of USB ports. So if your USB drive supports USB 3.0 or 3.1, make sure that you plug it inside a USB 3.0 or 3.1 ports. If you’re not sure which port, just keep in mind that the USB 3 port is usually blue or you can also use your computer’s documentation or manual as a reference to locate it.

Option 3 – Try to turn off the Power Saving option

You could also try to turn off the Power Saving option to resolve the problem. All you have to do is switch to Power Management after you select the Properties of the USB device and from there, uncheck the “Allow the computer to turn off the device to save power” option. On the other hand, if you are using a laptop and did not use the USB device for a long time, then it could be powered off. This will ensure that the system does not turn off the USB device.

Option 4 – Try to reinstall the latest Universal Serial Bus controller drivers in Compatibility Mode

If you were unable to install the Universal Serial Bus controller drivers you’ve downloaded, you can try installing them again but this time using Compatibility mode. Follow the steps below to do so:
  • You need to download the driver and place it on your desktop.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you should see two options:
    • Compatibility troubleshooter, and let Windows figure out what works best for you. If it fails, follow the next.
    • Manually choose the version of Windows it was correctly working.
  • Now right-click on the file and select the “Run as administrator” option to install. After that, you should now be able to change your screen aspect ratio to what you were using early on.
Note: If you have other programs that won’t work on the existing version of Windows, then make sure to run the program in a Compatibility mode.

Option 5 – Run the Hardware and Devices Troubleshooters

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.
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MS Store and Electron Bot

So, what is Electron bot, and why it even matters if it is in the MS store. Electron bot is malware that somehow found its way inside MS Store via game clones of popular games temple run and subway surfer. This infiltration led to the infection of around 5000 systems over the globe in a very short period of time.

electron bot malware

This malware is a backdoor that gives complete system control to the attacker. Any type of execution can be performed remotely in real-time. Usually, this kind of attack was aimed at a spread of click fraud over popular social media like Facebook, google, youtube, etc.

Primary goal

Electron Bot's primary goals in the ongoing campaign analyzed by researchers are:

  • SEO poisoning – Create malware-dropping sites that rank high on Google Search results.
  • Ad clicking – Connect to remote sites in the background and click on non-viewable advertisements.
  • Social media account promotion – Direct traffic to specific content on social media platforms.
  • Online product promotion – Increase store rating by clicking on its advertisements.

These functions are offered as services to those who want to increase their online profits illegitimately, so the gains for the malware operators are indirect.

Publishers that contain malware

For now, users may take note of the publishers who released confirmed malicious game apps using the following names:

  • Lupy games
  • Crazy 4 games
  • Jeuxjeuxkeux games
  • Akshi games
  • Goo Games
  • Bizzon Case
Read More
Rebuild Search Index in Windows 10
If by any chance your search result in Windows is misleading, missing, or incorrect then it is a high probability that your search index is out of date. To repair this issue follow this guide step by step. Please take note that rebuilding the whole search index can take a long time on some systems depending on the size of the index itself, CPU speed, HD speed, etc. Sometimes it can take even hours on large drives. First, press ⊞ WINDOWS + R to open the run dialog and type in it Control panel to open the control panel. keyboard with windows and r markedrun dialog with control panel typed in Once you are in the control panel, switch your view to large icons and locate Indexing options. Control panel with indexing options selectedInside indexing options, click on advanced. indexing options advanced button markedIn advanced options click on the rebuild and confirm. indexing options rebuild button markedLeave your computer to finish and your searches should be working fine now.
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Fix Windows 11 Black Screen Error
A black screen error inside Windows 11 is a typical screen turning to solid black without any error message. This can be very annoying since it can randomly appear out of nowhere and it will appear while you are using the computer. Worry not, this is not a serious error and we have several solutions for it, so please keep reading and try them as presented in order.

Black screenRestart graphic driver

This is the first thing to check if the issue is due to software or driver malfunctioning, there is a shortcut for rebooting graphic driver inside Windows 11. Press WINDOWS + CTRL + SHIFT + B to reboot the graphic driver and see if this fixes the issue. A beep sound should be heard during this process and the screen should turn back to normal.

Check connections

Sometimes the screen can go black due to a faulty connection or cable. If you have it at your hand try a different cable or slightly and gently nudge the existing one to see will screen flicker. If you are on a laptop try gently moving the lid from back to front and pay attention to the screen. If screen flickers or picture returns with this method, cable or connector needs to be replaced.

Clean your computer

The black screen can be because the computer is overheating. If this is the case either fan inside is not working properly or there is a lot of dirt and dust that needs to be removed so airflow can be established again for proper cooling. We have an article on errortools.com on how to properly clean your PC but if you are not technical enough maybe the best solution would be to call someone who is or to take the PC to service for cleaning.

Change The Projection Settings

Press WINDOWS + P to open projection settings, check to see if PC is set to PC screen only. If any other option is selected change it to PC screen only since this can cause random black screen issues.

Uninstall latest updates

If this problem has started to manifest itself during the latest update, go to setting and roll back from the latest update to fix this issue.

Scan system for malware

The black screen can also be caused by various viruses and malware. IF you have anti-virus software, run a full system scan to check it for malware. If you do not have one, download a free one and run a system scan, we recommend Bitdefender.
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T-Mobile Hack, 40 Million and more Impacted
T-MobileHacker group recently came up with claims that they have stolen data from 100 million T-Mobile customers. T-Mobile has responded with confirmation it has been compromised and that over 40 million records were stolen, among them are not just present customers, but anyone who has applied for T-Mobile service as well as past accounts.

What has been stolen?

Report from T-Mobile states that stolen records included first and last name, date of birth, social security number, driver’s license & ID information. The company said that it has “no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.” Not really a reassuring statement meaning that they really do not know, but even if the statement is true, already stolen information is as much if even not more damaging and devastating as payment information.

What T-Mobile is planning to do now?

It is stated that the hole used for the hack has been addressed and closed so no more data can be stolen. Considering people that had their personal information compromised, T-Mobile said it is planning to reach out to them and offer them two years of free identity protection through McAfee’s ID Theft Protection Service. Additionally, T-Mobile recommends postpaid customers change their PIN by going online into their T-Mobile account or calling T-Mobile customer service by dialing 611 on their phone. The company also recommends a feature called Account Takeover Protection that prevents unauthorized individuals from stealing a phone number and porting it out of T-Mobile. Finally, the company will publish a website “for one-stop information and solutions to help customers take steps to further protect themselves.”
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