Fixing netio.sys Blue Screen error in Windows

There are instances when you open a picture or an image in the Windows Photo Viewer and instead of displaying the image, it displays nothing and you’ll see an error message instead that says, “Windows Photo Viewer can’t display this picture because there might not be enough memory available on your computer”. Although this may look like a clear-cut issue of less storage space or low RAM in your computer, that’s not always the case. Security experts noticed that even when your computer has enough resources and disk space, this kind of problem could still occur. So if you experience the same thing, you need to check the Color Profile of your screen. For more information, refer to the detailed instructions provided below but before you proceed, make sure that you close some processes in the Task Manager or restart your computer and see if it helps in fixing the problem. You can also try using the Disk Cleanup tool. To use it, refer to these steps:

• Tap the Win + R keys to open the Run dialog box and then type “cleanmgr” in the field and hit Enter to open the Disk Cleanup window.
• After that, select the drive you want to clean.
• Now click OK to clean the disk and restart your computer.

If the Disk Cleanup tool didn’t help in resolving the issue, refer to the instructions below. Step 1: In the search box, type “color management” and then select the “Change advanced color management settings for display” option from the search results. Or you could simply go to Settings > System > Display, Advanced display settings, and from there, select display and click on the Display adapter properties of Display. Step 2: Next, switch to the Color Management tab and click on the Color Management button. Step 3: Select the monitor where you’re getting the “Windows Photo Viewer can’t display this picture because there might not be enough memory available on your computer” error in the next window. And if you have two displays, make sure that you select the primary display. You also have an option to identify the monitor. Step 4: Once confirmed, select the “Use my settings for this device” checkbox. Step 5: After that, select the Profile listed under the “Profiles associated with this device” option and then click on Remove. Step 6: Next, go to the Advanced tab and make sure that all settings are set to System default which includes a device profile, perceptual images, rendering intent, Relative Colorimetric, and many more. Step 7: Once you’re done, you have to restart your computer and then try to open the same image you were trying to open earlier and then check if you can now open it instead of seeing the error.

Hello everyone and welcome to our Windows 10 security basics where we will provide you with common practices you should aim to follow in order not to cough some viruses, malware, keylogger, worm, etc. As you are all aware, we live in a digital age where we are surrounded by luxuries of unlimited information, video chats all over the globe, free calls via the internet, applications that track stuff for us, and many many more things that make our lives easier. Sadly with this kind of technology comes risks of cyber attacks that aim to steal your information, credit card numbers, or any other relevant stuff which could be used illegally in order to make purchases, loans, and other theft in your name so ones doing that could not get caught. Think of data stealers the same as you think of armed robbers in a dark alley, just this time their pray is data about your life so they can make purchases for themselves more than once. This article aims to provide you with some common logic, tips, and tricks of what should you do and where should you pay attention in order not to provide wrong people with your crucial information and data. we hope that you will find reading informative and helpful.

1. Keep Windows updated.

   Microsoft is working hard on their Windows defender and firewall to provide protection to its users and fixing any introduced security leaks which are found in Windows itself. By updating and keeping Windows updated you make sure that every security leak that is found is patched and removed from Windows and that you have the latest database of known malware inside the firewall and defender. This common practice, however, should not be limited to Windows only, you should update every application you are using for the same reasons.

2. Use antivirus, anti-malware, and firewall

   These applications exist for a reason and that reason is to protect your data. Dedicated applications specifically made for purposes of defending your data are better than any kind of I am careful mentality since sometimes is enough to just visit a website or just click on some link and you are compromised. You can use Windows Defender and firewall if you wish, they are already in Windows but if you are serious about your data and like to surf the internet some better protection is worth the investment.

3. Get a dedicated password manager

   Your password is bad, if you use the same password everywhere then it is even worse. Computers have come a long way in the last 50 years and so have cyber attack applications which make your commonsense passwords extremely vulnerable and all of your accounts open to cyber attacks. Dedicated password managers that can hash passwords and automate them are your safest bet that your passwords will not be compromised, get one, and get it today.

4. Do not click on anything inside emails

   Cyber attacks come in vast variety and one of them is sending you emails informing you that for example your Paypal or anything else has been hacked and that you must click this link to reset your password. These you do not click, no matter how convincing they sound or how good they look, if you need to update your information on a specific service or website, you delete email, open browser and go to that service and change stuff. The same goes with different offers, discounts, women seeking you, men seeking you, prince sending you 1 billion in gold. Only click on links in emails from a trusted and verified source.

5. Do not click on pop-ups

   Similar to clicking on links in emails you should not click on pop-ups, the same rules, same stuff apply as with emails.

6. Be careful what you are downloading

   Be careful from where you download your software and be careful what are you downloading and stop using pirated software, any kind of malicious applications, keyloggers, viruses, etc could be hidden in these downloads, and by downloading them you are opening doors to your private information. Only use legal software from trusted sources.

7. Never leave your phone or computer unattended

   You can never tell who can implement malicious software or get some crucial information from unattended devices, lock them all time and take them with you.

There you go, 7 common tips and tricks for the basic security of your computer. Thank you for reading and I hope to see you again on our site.

System restore is usually the go-to tool when something goes bad in Windows, we fire it up and roll back Windows in the state when everything was working fine. But what if Windows does not want to boot? Can we use system restore in that case? The answer to that question would be yes, yes we can.

1. Boot interrupt Windows 10 by starting your PC and as soon as you see the Windows logo; press and hold the power button to force a shutdown.
2. Repeat this 2-4 times and Windows will open up the Advanced Startup Options menu for you.
3. At the Advanced Startup Options screen, select Advanced Options.
4. Select Troubleshoot.
5. Under the Advanced options screen, select System Restore.

or if you prefer, use Windows USB installation.

1. Boot the faulty PC using the Windows 10 installation media.
2. The Windows Setup dialog box will appear.
3. Set the Time and currency format, Keyboard or input method, and the language to install.
4. Click Next.
5. Click on Repair your computer from the lower-left corner.
6. From the Choose an option screen, click on Troubleshoot.
7. Click Advanced Options in the Troubleshoot screen.
8. In the Advanced Options screen, click System Restore.
9. Windows will take some time to prepare System Restore. It may even restart your computer or device.
10. When System Restore is ready, you will be prompted to choose a user account to continue.
11. Select an account that is set as administrator on your Windows 10 computer or device.
12. At the next screen, change the keyboard layout if you want and then input the password for that account.
13. Click the Continue button.

If VirtualBox suddenly displays a black screen without any text or mouse cursor when you are trying to boot a guest operating system, then read on as this post will guide you in fixing such an issue. This black screen occurs when Windows 10 failed to provide a specific setting that VirtualBox requires. Consequently, you will not be able to install or use any guest operating system in VirtualBox even if your PC has virtualization support, the best thing you can do now is to fix this black screen issue. There are two ways you can fix this black screen in VirtualBox, you can either try to disable Hyber-V or disable 3D Acceleration. For more details, refer to each one of the given options below.

Option 1 – Try to disable Hyper-V

Hyper-V is a built-in virtualization tool available in Windows that helps users in creating a virtual machine as well as install a guest operating system without using any third-party tool like VMware, VirtualBox, and many more. However, the problem with this virtualization tool is that some systems cannot run it and VirtualBox simultaneously which is most likely why the screen abruptly turns into black. Thus, you have to disable Hyper-V to resolve the problem. How? Refer to these steps:

• In the Start Search, type “Turn Windows features on or off” and then click on it from the results.
• Once you’ve opened the Windows Features window, remove the checkmark from the Hyper-V box.
• Click the OK button and then restart your computer.
• Now try to use VirtualBox again and see if the problem is fixed.

Option 2 – Try to disable 3D Acceleration

The guest operating system will use the host computer’s GPU to render 3D graphics if you enable the 3D Acceleration for the virtual machine. To simply put it, it will enhance the graphics of the virtual machine and will let you use 3D graphics. Although it may seem nice, it can actually cause the black screen to appear as well so you might have to disable it to isolate the problem. In fact, a lot of operating systems have failed to use the 3D Acceleration for the guest operating system because of this black screen issue. To disable it, follow these steps:

• Open VirtualBox on your computer and select the virtual machine.
• Next, click on the Settings button and go to the Display section.
• After that, look for a checkbox named “Enable 3D Acceleration” located on your right-hand side and then uncheck it.
• Save the changes you’ve made and reboot your PC and see if you can now run the virtual machine without any problem.

Black Screen During Installation - What Is It?

Many are upgrading their OS to Windows 10, however, it’s not always smooth sailing because users have been reportedly experiencing different bugs including Black Screen after a successful update.

One common issue in installing Windows 10 is the appearance of a black screen after installation. This usually occurs when the user restarts the computer. Initially, there will be a black screen only appearing on the monitor. There are also cases where a mouse cursor is present, while some cases have no cursor at all.

Not only that, it seemed that you’ve lost all your desktop icons when experiencing this bug.

Solution

Error Causes

Just like the other bugs experienced by Windows 10 users, booting to a black screen has reasons. Before you even try to look for the solution, you first have to determine the cause of the error, in this case, the error would be black screen when booting.

• Error on external devices such as printer or mouse.
• Having outdated display/video drivers that normally result in black screen when OS is updated.

If error messages are left unsolved, you may encounter other Windows 10 related issues such as error code 0xc0000142. 

Further Information and Manual Repair

Before you even think of upgrading your OS to Windows 10, you need to know that there are specific system requirements and specifications to be able to successfully update your operating system.

• Minimum of 1 gigahertz (GHz) Processor
• Either 1 (GB) (32-bit) or 2 GB (64-bit) Ram
• You need at least 16 GB of free hard disk space
• A Microsoft DirectX 9 graphics device or later with WDDM 1.0 driver graphics card
• 800 x 600 display
• A Microsoft account and Internet access.

There are more system requirements in order to use other certain Windows 10 features, but we’ll focus on solving your black screen problem in this article.

IMPORTANT NOTE: While it’s possible that you’ll be able to find the solution for your black screen during Windows 10 update, contacting the service of a professional technician or using an automated tool is advisable if you’re not confident in performing the methods to be discussed.

Method 1: Windows 10 DVD Boot

1. Hit Repair your computer at the Install Now screen.
2. Press Advanced Options
3. When you’re in the Advanced Options find Troubleshoot and click it.
4. Proceed to pressing Startup Repair
5. Simply follow the instructions of the screen and check if that helps solve the black screen problem.

Method 2: Safe Mode from Windows 10 DVD Boot

1. Go to Install Now screen
2. Hit Repair your computer button
3. Go to Advanced Options
4. Click Safe Mode option

There’s a chance that you’ll get an error prompt saying, “installation cannot be completed in safe mode.” If this happens, simply press Shift + F10. This command will redirect you to the Command Prompt. You just open Device Manager by keying in devmgmt.msc then disable the display adapters, now check if you’ll be able to successfully boot in normal mode.

This process will normally allow you to complete the Windows 10 installation, if that’s the case you can just update the display adapter drivers from the manufacturer’s website. Restart your computer and see if this solves the problem.

Method 3: Driver Roll Back

1. Hit Windows Key + X then press the Device Manager
2. Expand the Display Adapters option
3. Right-click the listed Display Adapter and press on properties
4. Find the Driver Tab and click on it, then press Roll Back Driver

Do take note, however, that the Roll Back Driver option is not available if there was no previous version installed.

Method 4: Check External Devices

Since one common cause of black screen during a Windows 10 update is the external devices you use in your computer, you might want to consider these steps as well.

1. Simply unplug all of the external devices you currently use
2. Restart your computer
3. If in case this solved your black screen problem, carefully plug back the devices one at a time to determine which of the device is the culprit.
4. Update the drivers for the outdated hardware using a reliable third party tool.

Method 5: Fast Startup Disabled

Some Windows 10 users had success in solving their black screen problem by disabling the fast startup.

1. Go to the Control Panel, find Power Options and press “Choose what the power button does,” which is located in the left pane of the panel.
2. Hit the “Change settings that are currently unavailable.”
3. Make sure to unmark the checkbox button saying, “Turn on fast startup.”

If you are using a Windows Update Standalone Installer to install Windows Updates in your Windows 10 computer but you suddenly encounter an error saying, “Installer encountered an error: 0x80096002, The certificate for the signer of the message is invalid or not found”, read on as this post will guide you on how you can fix it. This kind of error could be due to the vendor’s certificate that might have become invalid, compromised, or pulled. Aside from that, it is also possible that the update is not targeted at your OS version. You could get this error when you try to install an incompatible update or software on your computer. This error can also appear due to misconfigured system files or when you try to install BitLocker To Go Drive Encryption or BitLocker Drive Preparation Tool. To fix this error, you can try to run the standalone installer in Compatibility mode or enable the Windows Identity Foundation or run the Windows Update troubleshooter. Make sure to check if the error was resolved after every suggestion. It will help you learn what fixed the problem.

Option 1 – Try to run the installer in Compatibility mode

• Look for the setup file.
• Once you find it, right-click on it and select Properties from the context menu.
• After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select the Windows OS version you want the installer to run on.
• You also have to check the “Run as administrator” option.
• Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Try to troubleshoot compatibility

This option is almost the same as the first one except it is an alternative way of fixing the error 0x80096002 in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.

• Look for the setup file.
• Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
• After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Try to enable the Windows Identity Foundation

You might also want to enable the Windows Identity Foundation as some users reported that it helped in resolving the error for them. To do so, follow these steps:

• In the Windows Start Search, type “Turn Windows features on or off” and click on the matching result.
• This will open a list of Windows Features and from there, look for the Windows Identity Foundation.
• Once you found it, click on its checkbox and click OK to enable it and save the changes made.
• Now see if it has fixed the error or not. If not, you have to disable the feature.

Option 4 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error 0x80096002. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

High Dynamic Range or HDR is a technique that’s used to create lifelike videos which have improved and better dynamic range, especially when it comes to details. And as you know, Windows 10 supports the steaming of HDR videos as long as the display supports it and it comes with the option to enable the HDR Playback for Windows 10 Video Streaming apps. However, before you can get the best viewing experience, you need to calibrate the display further for HDR video on your Windows 10 PC. Take note that even when you have the HDR Playback feature enabled on your computer, you still need a display that supports it. To make sure that your display supports this feature, you can use the DirectX Diagnostic Tool to have the display correctly wired and have the latest WDDM 2.4 drivers installed as well as set the other settings properly. Once you’ve made sure that your computer’s display really supports HDR and you’ve already enabled the HDR Playback feature, now it’s time for you to calibrate. Remember that when you calibrate the display, you should make an external monitor your primary display if you are using it for HDR and then adjust the settings to your liking. And if you are calibrating for primary display, you need to disconnect all other displays.

Follow the given steps below to calibrate the display of your PC.

• Step 1: You need to open the Video Playback first. To do so, navigate to Settings > Apps > Video Playback.
• Step 2: Under the Video Playback settings, uncheck the “Don’t increase display brightness when watching HDR video on battery” checkbox or plug in your PC.
• Step 3: Next, click the “Change calibration settings for HDR video on my built-in display” link located on the right side.
• Step 4: After that, click on the Play button located on the left side to play the video. Then move the sliders to the left or right so you can start to calibrate. Once you see that the quality of the image is to your preference, stop.

Note: Just a tip when calibrating – you just have to find the right balance between the details in the darker parts of a scene. For instance, you have Mountains in the background and buildings in the front – you need to drag the slider to the right to add more details to the snow on the mountain or drag the slider to the left to add more details to the buildings. After that, you can pause the video and exit the full-screen mode. Keep in mind that the quality of HDR depends on you as it is a personal choice. Some users might like a brighter shade while other ones want the darker shade so it really depends on your taste. If you are not satisfied with how your HDR turned out, you can just try calibrating the display again. Simply go back to the default HDR video calibration and click or tap the Reset calibration button. Another thing to remember. First, you can only see HDR content on the full screen and if you’re using a laptop, you need to make sure to watch videos when plugged in and check that the battery settings won't’ lower the brightness.

When you get an igfxem.exe error in Windows, it is not really clear what does this means, usually, Windows throw us some code or we get a DLL error, rarely we get an EXE error. So what does this error means? Intel Graphics Executable Main Module, shortly called as IgfxEM module is a part of the Windows operating system. When you run Microsoft .NET Framework applications that use the AS/400 Data Queue ActiveX control (Mseigdq.dll) to read from and to write to IBM iSeries (AS/400) data queues, you may experience this error. In order to overcome this error and cope with it try the following things:

1. Increase Virtual Memory

   Go to the Start Menu and click on Settings. Type performance. Choose Adjust the appearance and performance of Windows. In the new window, go to the Advanced tab and under the Virtual memory section, click on Change. At the bottom of the new window, check what the Recommended value is and how it compares to Currently allocated. If the current setting is significantly less than the recommended, uncheck the Automatically manage paging file size for all drives box at the top of the same windows and then click on Custom size. Enter the Recommended value in the Initial Size box, and a larger figure in the Maximum size box. Click OK to save the new settings.

2. Download and update .NET framework

   Go to the Microsoft website and download the latest .NET framework. Once the download is complete, install the package following onscreen instructions.

3. Reinstall INTEL graphic drivers

   Go to the intel website and download the latest graphic drivers for your graphic card model. Once the download is complete, install the package following onscreen instructions.

4. Run SCF scan

   If all else fails, run command prompt and inside type sfc /scannow

To function properly and as intended, Windows 10 depends on a number of resources and software components. Even with a simple task as powering the machine, there are already several smaller software components supporting it. However, if any of these resources or components experience issues, it will affect the overall function of the computer. One of the errors reported is the Kernel Power Blue Screen error which is triggered by the Windows Kernel that mostly comes with a Windows Kernel Event ID 41 error. This kind of error can turn off and reboot the computer randomly. Here’s an example of a Bugcheck code entry with the same event:

 “EventData BugcheckCode 159 BugcheckParameter1 0x3 BugcheckParameter2 0xfffffa80029c5060 BugcheckParameter3 0xfffff8000403d518 BugcheckParameter4 0xfffffa800208c010 SleepInProgress false PowerButtonTimestamp 0Converts to 0x9f (0x3, 0xfffffa80029c5060, 0xfffff8000403d518, 0xfffffa800208c010)”

This kind of BSOD error is caused by an issue with the Power Supply components in both the software and hardware parts of your computer. In such cases, if your computer is stuck in a reboot loop, you need to troubleshoot the problem via Safe Mode or in the Advanced Startup options screen.

Option 1 – Try disabling Overclocking

If you have enabled Overclocking, you might have to disable it as some users reported that the Kernel-Power Blue Screen error started to appear right after overclocking. To disable it, follow the steps below.

• Go to the Start Menu and open Settings.
• Next, select Update and Security and go to the Recover tab.
• From there, click on Restart now in Advanced startup. This will restart your computer.
• Once you’re in the Advanced startup, go to Troubleshoot and then select Advanced Options.
• From there, select the UEFU Firmware Settings.
• Now click on Restart. Once your computer has restarted, it will automatically open BIOS.
• From the BIOS, go to the Advanced tab and navigate to Performance and then look for Overclocking.
• Once you’ve found Overclocking, make sure that it is disabled. If it’s not, then disable it and then save the changes made by tapping the F10 key.
• Start your computer normally and check if the Kernel-Power Blue Screen error is now fixed.

Option 2 – Try to run the Power troubleshooter

The next thing you can do is to run the Power troubleshooter. To do so, follow these steps:

• Go to Settings and navigate to Update & Security > Troubleshoot.
• After that, look for the “Power” option from the given list of built-in troubleshooters and click on it.
• Next, click on the “Run the troubleshooter” button to run the Power troubleshooter.
• Once the troubleshooter is done identifying the problems, follow the next on-screen instructions to resolve the problem.

Note: You could also try to run the Blue Screen troubleshooter to fix the Kernel-Power BSOD error. You can find it under the same page as the Power troubleshooter.

Option 3 – Try to replace the Power Supply Unit

You could also try to consider physically replacing the Power Supply Unit or PSU of your computer and see if that helps or not.

Option 4 – Run the Windows Memory Diagnostic tool

Since this error could be caused by some issues in the memory, you can try running the Windows Memory Diagnostic tool and see if it helps.

• Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
• After that, it will give two options such as:
  • Restart now and check for problems (Recommended)
  • Check for problems the next time I start my computer
• Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 5 – Try to check physically check your RAM

In this option, you have to check your RAM physically especially if you tend to use multiple physical RAMs on your computer so it can be quite tricky and technical. You have to check first if they are of the same frequency and then verify if the chip is compatible or not. You also have to check if the sockets are attached using some adapter or non-recommended apparatus as it can cause some problems while giving performance hit to your computer.

Option 6 – Try to update the BIOS

Updating the BIOS can help you fix the Kernel-Power BSOD error but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “msinfo32” in the field and press Enter to open System Information.
• From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
• After that, you should see the developer and version of the BIOS installed on your PC.
• Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
• If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
• Now double click on the downloaded file and install the new BIOS version on your computer.
• Now restart your computer to apply the changes made.

Note: If updating the BIOS didn’t help, you might want to consider resetting it instead.

Option 7 – Disable Fast Start-up

If you want your computer to boot faster, then you might have enabled Fast Start-up. This feature is ideal for computers that are using a hard disk drive. However, turning on this feature also means that when the computer boots, it might lag some drivers that are loaded when it initially boots up. Thus, it might be the potential cause of the Kernel-Power BSOD error. Thus, you need to disable Fast Start-up. To do that, follow these steps:

• Boot your PC into Safe Mode.
• Then tap the Win + R keys to open the Run dialog box.
• Next, type in “control” to open Control Panel.
• After that, select Hardware and Sound and click on Power Options.
• Select “Choose what the power buttons do” from the left side menu pane and click on Change settings that are currently unavailable.
• Afterward, uncheck the “Turn on fast startup (Recommended)” entry and click on Save Changes.
• Now restart your PC for the changes to take effect and then check if the problem’s fixed afterward.

There are instances when instead of fixing problems the Windows Update brings you problems on your Windows 10 computer. You might even see some pending Windows Updates which for some reason, refuse to install no matter what you do. The good thing is you won’t have to deal with those failed and pending updates that are incompletely downloaded to your PC as you can actually delete them. Follow the instructions prepared below to delete the failed and pending Windows Updates.

Step 1: The first thing you have to do is delete all the contents in the Temporary folder

• Tap the Win + R keys to open the Run dialog box.
• Next, type in “%temp%” in the field and hit Enter or click OK to open the Temporary folder.
• From there, select all the folders and files within the Temporary folder and then delete them all.

Note: %temp% is one of the many environment variables in Windows that could open the designated folder by Windows as the Temporary folder which is usually located at C:\Users[username]AppDataLocalTemp.

Step 2: Next, remove the pending.xml file

• Go to the C:\Windows WinSxS folder.
• Once you’ve opened the folder, look for a file named “pending.xml” file and right-click on it and you can either rename it or delete it.
• After that, the Windows Update should delete the pending tasks and build a fresh new update.

Step 3: Delete all the contents of the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. Aside from that, it also contains all the Windows Update History files and once you delete them, you will most likely lose the Update history. As a result, the next time you run the Windows Update, it may result in a longer detection time.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net stop bits

• After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
• Next, got to the C:\Windows\Software\Distribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
• Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.

net start wuauserv net start bits

Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.

Step 4: Try resetting the catroot2 folder

You can also try resetting the catroort2 folder as it is known to fix tons of Windows Update issues. Both the Catroot and catroot2 are Windows operating system folders that are required for the Windows update process.  So when you run the Windows Update, the catroort2 folders stores the signatures of the Windows Update package and helps it in the installation. It makes use of the “%windir%System32catroot2edb.log” file in the updating process. Afterward, the updates are stored in the SoftwareDistribution folder which is used then by the Automatic Updates in order to execute the updating process. Keep in mind that you must not rename or delete the Catroot folder. Although the Catroot2 folder is recreated automatically by Windows, the Catroot folder isn’t.