How to Fix Black Screen During Installation Windows 10

What Is Sndvol32.exe Error?

Sndvol32.exe is actually an important part of the Windows operating system. Responsible for managing the sound-card volume and running programs properly, the problem occurs when error messages appear. The user will be unable to listen to music on the system. Usually, Windows XP users encounter the Sndvol32.exe error.

Solution

Error Causes

Sndvol32.exe error can be caused by any one or several of the reasons listed below.

• Accidental deletion of the DLL file from the system
• Damage to the DLL file due to spyware or virus infection
• Improper removal of software
• Unintentional overwriting on the DLL file by a mismatched version
• Obsolete hardware drivers
• Several obsolete/invalid registry entries
• Corrupt registry entries

Regardless of what triggers the Sndvol32.exe error, it is of utmost importance to take immediate measures to fix the problem and to keep it from occurring again.

Further Information and Manual Repair

If you are looking for ways to fix this error manually, the Windows functionality of System Restore will come into play in this particular scenario. In case the error is caused by a damaged or corrupt file, performing System Restore is an ideal choice as it will allow you to not only get a fresh copy of the operating system, it will be possible for you to remove the error at the same time as well. The procedure for performing System Restore is outlined below as follows.

• Click on the Start menu and type ‘System Restore’ in the search box.
• When the icon for ‘System Restore’ appears, click on it.
• Now type ‘Restore’ in the search box that appears on the start menu.
• The window for the System Restore center will now appear.
• Now you have two options. You can either opt for “Recommend Restore” which is the case where the system itself will choose a restore point for you or you can select “Choose a different restore point”. Users are advised to choose the latter option as it is more customizable.
• Users can now select from a list of restore points that have been created before. If you observe closely, you will realize that one of the restore points is prior to the occurrence of the Sndvol32.exe error.
• Click on the restore point. Once you have confirmed your selection, your system will restart and it will roll back to its previously selected restore point.

One recommendation is to perform the system restore in Windows Safe Mode. This is just to ensure that the System Restore is performed smoothly and any potential problems are kept at bay.

Error Code 0x80248014 - What is it?

Error Code 0x80248014 is an error that is particularly associated with the Windows 10 operating system. It generally appears during the Windows Update process and can interrupt the update installation, causing it to fail.

Common symptoms include:

• Inability to download, install, or run updates on the Windows 10 operating system
• The vague message that appears when the error occurs
• Inability to finalize purchases made from the Windows Store
• Inability to run a check to see if updates need to be installed

The resolutions available for Error Code 0x80248014 include the use of the command prompt and delving into the settings for Windows. While most users should be able to navigate the resolution methods on their own if you do not feel comfortable undertaking these steps on your own or if you aren’t able to resolve the error fully using these methods, get in touch with a qualified Windows repair technician who is familiar with issues in Windows updates.

Solution

Error Causes

There are several common culprits that can make Error Code 0x80248014 appear on your Windows device. The most common ones include problems with your connections, interference on the server, or problems in the settings for the Windows Store itself from which the updates are downloaded.

If you believe that your error relates most specifically to the Windows Store, you may want to jump directly to method two in order to attempt to resolve the issue.

Further Information and Manual Repair

There are a number of ways that you can try to resolve Error Code 0x80248014 on your Windows 10 operating system. The first will attempt to reset the issue using the command prompt, while the second attempts to address the issues that are associated directly with the Windows Store.

If you do not feel comfortable taking the steps below, be sure to get in touch with a qualified Windows repair technician to assist you.

Here are the top two methods to resolve Error Code 0x80248014 on the Windows 10 operating system:

Method One:  Attempt to Resolve the Error Using the Command Prompt

To use this method, employ the following steps in order:

• Step One: To begin, open up the Start menu and select the option for the Command Prompt, choosing to run it in Admin mode.
• Step Two: Put in the commands below, hitting the Enter key after each one:
  • net stop WuAuServ
  • %windir%
• Step Three: Open up the Windows folder on your local hard drive. Look for the folder labeled “SoftwareDistribution” and change the name to “SDold”.
• Step Four: Go back into the Command Prompt as an administrator and enter this command:  “net start WuAuServ”.
• Step Five: Attempt to run your check for Updates again.

You may want to reboot your computer after running the steps above to ensure that the changes that you’ve made are fully applied to your device.

Method Two:  Reset Your Windows Store Settings

In some cases, Error Code 0x80248014 can appear on a device when the settings for the Windows Store have been altered or cannot be successfully read by the machine in question. If you believe that this is the case on your machine, you can run a simple command to renew your Windows Store settings.

To attempt to reset your Windows Store settings, open up your search bar and type in the following phrase “wsreset.exe,” then hitting Enter. Running this command will reset your Windows Store settings to their defaults.

After you reset your Windows Store settings, it may be a good idea to reboot your computer to ensure that all changes have fully taken effect on your device. Once this has been done, you can open the Windows Store back up and try to download or install the programs that you were attempting to purchase when the error code occurred.

If you are still experiencing the effects on your Windows 10 operating system or if you have not been able to follow the steps above to completion, it may be time to get in touch with a qualified Windows repair technician to assist you with the error resolution process.

Method Three: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

As you know, the Google Drive service is a Backup and Synchronization service provided by Google. It was launched way back in April 2012 which provides users with the options to synchronize, store and share files by uploading them to Google’s servers where they stay until they are deleted personally by the users and can be accessed anywhere using the Google Account that’s used to upload them. Recently, a lot of users reported that they were unable to connect to Google Drive from their Windows 10 computers. This kind of problem has been noticed in the middle of the upload process and can be seen at times after the app launches. If you also experience the same issue, then you’ve come to the right place as this post will guide you in fixing it. There are a lot of possible reasons why this kind of problem occurs. It could be that the app was not able to launch properly or the internet got disconnected when the app was about to launch. It is also possible that the Firewall has blocked the app from connecting to the internet or that the antivirus program is preventing the app from making contact with its database. Aside from that, it is possible that the account you are using on your computer is preventing Google Drive from connecting to the internet due to some configuration errors. Follow the suggestions provided below to fix the connection issue with Google Drive.

Option 1 – Configure the Firewall

As mentioned, the Windows Firewall might be blocking the app from contacting its database so, in this option, you have to allow Google Drive through the Firewall. To do so, follow these steps:

• In the Windows Start Search, type “firewall” and click on the “Allow an app or feature through Windows Firewall” option from the search results.
• After that, you will see a list of apps, and here, click on the “Change Settings” button.
• Next, scroll down and make sure to check both the “Public” and “Private” options for Google Drive.
• Now click on Ok to save the changes made and then try to launch Google Drive again.

Option 2 – Try to launch Google Drive again

Google Drive might have not launched properly that’s why it can’t connect to its servers so you can try to launch it again and see if it helps.

• Tap the Ctrl + Shift + Esc keys to open the Task Manager.
• Next, go to the Processes tab and click on the “View” option located at the top.
• After that, uncheck the “Group by Type” option and click on the “Google Drive Sync” from the list of processes.
• Then click on the “End Task” option and close the Task Manager.
• Launch Google Drive again and see if the issue is now resolved.

Option 3 – Temporarily disable third-party antivirus

Aside from Firewall, antivirus programs, especially the third party ones, are also known to block files applications the instant it detects a threat to the system. Thus, your antivirus program might be the reason why you can’t download anything on your Windows 10 computer. To fix this, you can try to disable the antivirus program on your computer in the meantime and then try to launch Google Drive again. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Try to create a new account

There are times when a certain configuration for a user account might be blocking some elements of the Google Drive app. In such cases, you can try to create a new account to fix the problem.

• Click on the Windows key and then click on the icon for Settings.
• From there, click on the Accounts button and select the “Family & Other People” option from the left pane.
• Next, click the “Add someone else to this PC” option.
• After that, click on the “I don’t have this person’s sign-in information” option and select the “Add a user without a Microsoft Account” setting.
• Type in the credentials for the new account you are creating and click on Next.
• After the account is created, click on the account and then select the “Change account type” option.
• Click on the drop-down menu and select the “Administrator” option and then click on OK.
• Now sign out of the current account and sign in to the new one and then open Google Drive again.

As you know, Windows PowerShell is a useful command-line utility in Windows 10 that can be used to manage the Local Users and Groups which affirms the multiuser operating system principle of Windows 10. Although there are other GUI-based utilities used to manage the Local Users and Groups, there are some system administrators that would still like to use the command-line utility to manage these Local Users and Groups. So in this post, you will be guided on how exactly you can manage the Local Users and Groups using PowerShell on your Windows 10 computer. To get started, refer to the options provided below to manage both the Local Users and Groups using Windows PowerShell.

Option 1 – Manage the Local Users via Windows PowerShell

• You need to first open Windows PowerShell as an admin. To do that, just tap the Win + X keys and select the Windows PowerShell (Admin) option.
• After opening PowerShell, you need to execute the “Get-LocalUser” cmdlet so that you can find all the details about all the local user accounts in your computer which would include the Account Name, Enabled status, as well as description.

Note: On the other hand, you can also get the customized data about several objects that are related to your account. For instance, if you want to check when was the last time the Local account’s password was set, then you need to execute the “Get-LocalUser -Name root | Select-Object PasswordLastSet” cmdlet. Thus, the structure for this cmdlet is “Get-LocalUser -Name root | Select-Object *”. Here are the objects you can use to get different sorts of data:

• AccountExpires
• Description
• Enabled : True
• FullName
• PasswordChangeableDate
• PasswordExpires
• UserMayChangePassword
• PasswordRequired
• PasswordLastSet
• LastLogon
• Name
• SID
• PrincipalSource
• ObjectClass

Option 2 – Manage the Local User Groups using Windows PowerShell

• Like what you did earlier, open Windows PowerShell as admin and then execute the “Get-LocalGroup” cmdlet so you can get all the information about all the groups of all the local user accounts.
• Now if you want to create a new Local User Group, just execute the “New-LocalGroup -Name <NAME OF THE GROUP> -Description '<ENTER THE DESCRIPTION OF THE GROUP HERE>'” cmdlet.
• And if you want to add Local User Accounts to a specific group, just execute the “Add-LocalGroupMember -Group '<NAME OF THE GROUP' -Member ('NAME 1','NAME 2','<ROLE>') -Verbose” cmdlet. You could also use the “Get-Localuser -Name john | Add-LocalGroupMember -Group '<NAME OF THE GROUP>'” cmdlet for the same purpose.
• If you want to display all the User Accounts of a specific group, just use the “Get-LocalGroupMember –Group ‘ ’” cmdlet.
• Now if you want to remove a local user account from a group, all you have to do is use the “Remove-LocalGroupMember -Group '<NAME OF THE GROUP>' –Member <NAME OF THE LOCAL USER ACCOUNT>” cmdlet.

One of the important functions in the Windows operating system is the Task Scheduler. It can automatically run various tasks at a certain time where you’ll have to add a task that needs to be executed and then choose the time it has to run at. So when that time comes, the Task Scheduler will run the task automatically. However, some users reported getting an Error 0x80070057 where the Task Scheduler fails to start. This kind of error may be due to a disabled service that prevents the service from running. It is also possible that the antivirus program interfered with the task – it could be that the Task Scheduler is somewhat in the block list since the antivirus adds it to the list automatically when it’s installed. On the other hand, it could be that you lack administrator-level privilege which is why the Task Scheduler was not able to carry out the task. To fix this issue, here are some suggestions you can try.

Option 1 – Try to restart the Task Scheduler service

As mentioned, it is possible that the Task Scheduler service could be disabled. You could have disabled it when trying to enhance your computer’s performance and whatnot. Thus, you need to verify if it’s running or not and then restart it.

• First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
• Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
• You will see a list of Services and from there, look for the Task Scheduler service and double click on it.
• After that, go to the General tab and click on the Startup Type options and then select “Automatically” from the given list.
• Click on the “RUN” option and select the “Restart the Service” option.
• And click on the “After Second Failure” option and then select the “Restart-Service” option again.
• Now click on the “After Subsequent Failures” tab and select the “Restart the Service” option.
• Finally, click on the Apply and OK buttons and then run the Task Scheduler and see if the issue is now fixed.

Option 2 – Try to temporarily disable the anti-virus program

As mentioned, the error could be due to the antivirus program or the Windows Defender Firewall installed in your computer. Thus, disabling them or any security software installed on your computer is always a good idea you can try when you’re not able to access the shared drive on your computer. There are times when you encounter problems like the Task Scheduler Error 0x80070057 due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program for the meantime and check if it fixes the error or not.

Option 3 – Run the Task Scheduler with an administrator account

Like pointed out, the Task Scheduler Error 0x80070057 may be due to the lack of admin privileges. Thus, you have to log in to an administrator account and try running the Task Scheduler again. It is also recommended that the administrator account you’re going to use as a password when logging in.

Option 4 – Repair the Task Scheduler by deleting corrupted tasks

Note that a single corrupted file can cause big problems so this option is quite important. And for you to delete a corrupted task or any task from the Task Scheduler, you have to use the Registry Editor if you are not able to use the Task Scheduler interface. To do so, follow these steps:

• Tap the Win + R keys to open the dialog box for Run.
• Next, type in Regedit and click on OK or tap Enter to open the Registry Editor.
• Then navigate to this path: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheTree

Note: In this path, you can see all the tasks that are currently set in the Task Scheduler. And since it would be hard to tell which one of them is corrupted, you have to delete the latest one in Task Scheduler last. But before you do so, make sure that you take note of the ID of the tasks. And for you to get the ID, you have to select the task you wish to delete and double click on the ID string located on your right-hand side, and then copy it in the Notepad.

• Right-click on the task name and then delete it.
• After that, delete the very same GUID which you have copied earlier from these folders:
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheBoot
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheLogon
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheMaintenance
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCachePlain
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheTasks

Note: You might not see the same GUID from these folders but if you see it, delete it right away.

• Next, navigate to this location: C:/Windows/System32/Tasks
• Delete the very same tasks you just deleted from the Registry Editor.
• Restart your PC and check if the Task Scheduler is back to its normal state or not.

Socket Error 10013 - What is it?

Socket error 10013 is an error code that often pops on the screen when you try to access the server. This error code restricts your permission to access. It shows that your permission request was denied. The error message is displayed in the following format:

“Socket.error: [Errno 10013] an attempt was made to access a socket in a way forbidden by its access permissions”

Solution

Error Causes

Narrowing down a particular reason for the cause of socket error 10013 is difficult, typically because this error code can be generated due to several reasons. Here are some of the common reasons for its occurrence on your PC:

• High-security set up- Firewall or an antivirus program
• Too many functions tied to the same driver confuses the socket
• Outdated drivers
• Malware

The good news is that the socket error 10013 is not fatal. However, it is advisable to fix and resolve the issue to avoid inconvenience.

Further Information and Manual Repair

Here are some of the best, quickest and easiest methods to work around the problem and resolve socket error 10013 without any hassle or delay.

Method 1 - Turn off Firewall

Believe it or not, a high level of internet security measures like Firewalls and anti-virus programs are a common cause of socket error 10013. Firewalls are made to protect a computer from harmful connections but sometimes it may also restrict server connections, considering them as a threat to your system security. Due to this, permission access is adamantly denied. To resolve this issue on your PC, the best way to go about is to turn off your Firewall or any other anti-virus programs installed on your system. Once you turn off these programs, try accessing the server again. The majority of the time the issue is resolved by carrying this step. Nonetheless, if the error still persists, try the methods given below.

Method 2 - Check the Permissions section of the Firewall Program

Another way to resolve this is to check the permission section of the Firewall program and check for the server. If the server is not listed, contact the Internet Service Provider (ISP) and ask for help in adding the server to the list.

Method 3 - Update Drivers

The outdated driver may sometimes be the reason for the socket error 10013.  The socket may no longer use the drivers installed on your PC which is why permission to access the server is not granted. When this is the reason, try updating the drivers to resolve. For new drivers, visit the software manufacturers’ website, download, and install.

Method 4 - Scan for Viruses and Malware

Another alternative is to scan for viruses and malware. Sometimes the cause for the error is a viral infection. Therefore, remove them to resolve. The best way is to download Restoro. This is a user-friendly and next-generation PC Fixer embedded with 6 scanners including a powerful anti-virus. It scans your entire PC and removes all types of viruses including malware, adware, spyware, and Trojans in seconds. Click here to download Restoro.

Being in the Microsoft Windows insider program will let you get a hands-on new Windows 11, but some people just want Windows 11 without being in the insider program. Well, people beware! It was detected that some groups have been releasing fake Windows 11 installers with malware into them. There’s one malicious file called 86307_windows 11 builds 21996.1 x64 + activator.exe. Based on the filename, one might guess that it includes Windows 11 build 21996.1, and on top of that, there’s something in it that will automatically activate Windows for you. It comes in at 1.75GB, so for some people, that might seem reasonable. It starts out looking like a normal installer, and then there’s a second installer that calls itself a download manager. If you accept the nonsense agreement that’s included, you get a bunch of malware. This is just one example of malicious installers running amok internet, but there are more of them with different software placed inside. Malware can be anything from adware to a Trojan virus. The adware usually isn’t super dangerous. It’s just malware that’s meant to inject your PC with advertisements. Viruses can be more of an issue, and they can be harder to get rid of if your machine is infected. Windows Defender does a good job of getting rid of this stuff. The only problem is that if you’re downloading Windows 11 from shady sources, you’re probably already set to click through the dozen or so warnings that pop up telling you not to install it. The solution will be to get Windows from a trusted source of roll inside the insider program and get it from Microsoft directly.

Error Code 0x80070020 – What is it?

One of the problems encountered by Windows users when upgrading to Windows 10 from Windows 7 or Windows 8/8.1 is the Error Code 0x80070020. This error code normally occurs when users try to download updates from the Windows Update Website or simply by upgrading to Windows 10. Error Code 0x80070020 also occurs when the device already has a Windows 10 installed.

Once this error is encountered, it will cause malfunction of update installs and display the following message:

An error (-5006 : 0x80070020) has occurred while running the setup. Or The process cannot access the file because it is being used by another process”

Solution

Error Causes

In an attempt to fix Error Code 0x80070020, it is important to pinpoint what the cause is. The most probable cause of this error is due to interference. This error code most likely occurs when there is another automatic update running, for instance, an Antivirus scanning in real-time. If you’re scheduled to have an automatic update during real-time scanning, the Windows 10 update might malfunction.

Further Information and Manual Repair

In trying to fix Error Code 0x80070020, you can perform manual repair methods to resolve the issue effectively and efficiently. Most Windows users can easily employ these manual repair methods, even those who do not have technical abilities. However, there are certain instances where a Windows professional’s help is needed. If you don’t want to face any risk in resolving the issue, it would be best to consult a professional Windows technician or you can also make use of a powerful automated tool.

NOTE: It is best to attend immediately to errors encountered since unresolved errors can result in slowing down your computer’s performance. This might also cause other error messages to arise such as Error Code 0x80070057.

Method One: Restart Your Device

Since Error Code 0x80070020 is most likely encountered due to interference during your update, the easiest method you can do is to close all opened programs and restart your device. After restarting, try to start the update process again.

Method Two: Disable Antivirus Temporarily

Another quick and safe way to fix Error Code 0x80070020 is to disable your antivirus. You must take note though that in doing so, your computer will be susceptible to virus attacks. If you want to proceed with this method, follow these steps:

1. Locate all programs in process in the notifications area, found in the lower right-hand section of your screen. If in case the antivirus icon is not visible on the taskbar, you may have to click an arrow pointing up to show what programs are currently running.
2. Right-click on the antivirus icon then select the disable option.

Method Three: Run the Update Troubleshooter for Windows

The Windows Update Troubleshooter may resolve many of the errors encountered by Windows users when installing updates from Windows Update. To execute the troubleshooter, follow the steps below:

1. Access a menu by holding the Windows key and X. Wait for the menu to appear on the bottom left corner of the screen.
2. Open the Control Panel.
3. Change the appearance of files by selecting large or small icons in the View by option located on the upper right section of your screen.
4. Once you change the appearance of the files, choose the troubleshooting
5. Run the Windows Update Troubleshooter.
6. Restart your device then check if this resolves the problem.

Method Four: Execute A Clean Boot

Executing a clean boot means starting Windows using only a few resources, including startup programs and drivers. This safeguards minimizing conflicts and prevent software clash when an update is received. In performing a clean boot, you will be able to pinpoint what caused the manifestation of error code 0x80070020. Check Microsoft’s Support website to know how to execute a clean boot.

Method Five: Reset Windows Update Components

Performing this method is a bit risky and should be your last option if all methods were unsuccessful. This process will alter your device’s registry so you must ensure to perform accurately the steps. A single mistake can lead to modifying your registry erroneously, which might result in the occurrence of other error messages. Carefully follow the steps found on Microsoft’s Support website to successfully reset Windows Update components.

Resetting Windows Update components can also be done by implementing the following steps:

1. Open the Command Prompt by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
2. Stop the BITS, MSI Installer, Cryptographic, and the Windows Update Services.
3. Rename both the SoftwareDistribution and Catroot2 folders to <name of folder> old.
4. Start now the BITS, MSI Installer, Cryptographic, and the Windows Update Services.
5. Exit the Command Prompt then restart your device. After restarting, try installing the updates again.

Method Six: Disable Third-Party Antivirus

A third-party antivirus such as BitDefender may recognize the Windows Update as a threat since the new update of Windows 10 is probably not yet registered with this third-party antivirus vendor. To solve this, you must disable temporarily the antivirus before performing the update. Once the third-party antivirus is disabled, you can now proceed with the updating process. Update as well your third-party antivirus.

Method Seven: Use the DISM Tool for Windows 10

The Deployment Image Servicing and Management (DISM) is a command-line utility that is installed by default in Windows 10 system. This program is used to fix images in Windows. In the case of Error Code 0x80070020, the DISM can repair the recovery image in Windows 10 and can perform as a virtual hard disk as well.

1. Scan and check files for errors.
2. Open the Command Prompt by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
3. Type sfc /scannow
4. You can also use the following commands to check for corrupted files:

/CheckHealth – to check for corrupted files or components

/ScanHealth – to check for corrupted Windows image. This may take up to 10 minutes to finish

/RestoreHealth – to check for corrupted Windows image and do an automatic repair. This may take up to 20 to 30 minutes to finish

NOTE: In an instance where you cannot locate the good files in your computer, the system image files may be corrupted. If this happens, you need to have a copy of install.wim from a computer with good Windows 10 OS or the Windows 10 ISO file. Make sure that the source of the good files has the same language, version, and edition of your OS.

Cleaning corrupted files using DISM utility:

Enter the following commands one by one to perform the /RestoreHealth switch using the source path location of good files you copied:

1. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim
2. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim /LimitAccess
3. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim:1 /LimitAccess

For example purposes, the “repairSource” is the source of the good files.

One of the most interesting innovations that were released by Microsoft is the Surface Dial. This only goes to show that Microsoft is very competent not just in hardware but in overall innovation. Although it’s quite a piece of technology and as far as the consensus is concerned, it works pretty well, there are still some issues encountered by users. One of the particular issues experienced by users is that the Surface Dial fails to pair with every Windows 10 PC. At a time of writing, it is still not clear what the cause of the problem really is. However, their possible solutions are provided in this post that might help you resolve the problem. Before you get started troubleshooting the problem, make sure that there are two AAA batteries fitted inside properly.

Option 1 – Check if your PC supports Bluetooth 4.0 LE

In case you don’t know, the Surface Dial only works with the Windows 10 Anniversary Update and later PCs that support Bluetooth 4.0 LE. Thus, you have to check if this is supported or not before you troubleshoot further.

• Tap the Win + R keys on your keyboard to open the Run dialog box.
• Next, type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
• From there, click on Bluetooth and select “Microsoft Bluetooth LE Enumerator” from the drop-down menu. However, if it is not there, then it simply means that your computer does not support this standard which is most likely why you were unable to pair with other Windows 10 PCs. On the other hand, if you were able to see it, then proceed to the next troubleshooting steps below.

Option 2 – Check if Bluetooth is on

The next thing you have to do is to check if Bluetooth is turned on. As you know, the Surface Dial connects to your computer using Bluetooth and so you need to check if it’s really on or not. Aside from that, you also have to verify pairing.

• Tap the Win + I keys to open Windows Settings.
• Next, select Devices from the menu and click on Bluetooth.
• After that, make sure that the toggle switch for Bluetooth is turned on.
• Now all you have to do is to verify pairing by pressing and holding the pairing button located beside the batteries and then wait for a few seconds until the Bluetooth light begins to flash.
• Then go back to the Bluetooth section and click on Bluetooth or other devices.
• From there, click on Add Bluetooth and select Surface Dial.
• Follow the next instructions on the screen and click on Done once everything is completed. That should fix the problem.

Option 3 – Check if Surface Dial is connected to another PC

If you think that connecting a Bluetooth device to two different PCs at the same time is wise, then think again as it does not really bode well for the overall user experience. Thus, you need to disconnect the Surface Dial from the system that you are currently using. On the other hand, if everything fails, then it’s most likely that the Bluetooth adapter is the one at fault. So you may have to get a third-party device that connects to your system via USB and then see if it works or not.

The File Explorer in Windows 10 provides several ways to organize the contents of folders and files in the system. Windows users can utilize some efficient styles to view the contents of the file system as per the user’s requirement. A user may opt to display the file picture in large size thumbnails while the other one could opt to set the icons of folder and files in a small or medium size list. On the other hand, while setting up several styles for the folder and file icons, some Windows 10 users have experienced some unusual issues where there is the Black background showing up behind folder icons. They tried refreshing the File Explorer a couple of times but it didn’t help in fixing the problem and the black squares are still visible on some folder icons. The black squares behind the folder icons might look disturbing though it’s not really a big problem and is merely a graphical glitch that does not cause any damage or whatsoever to the content of the folder and files. The most likely cause of this glitch might have something to do with the corrupted system files or it could also be caused by outdated thumbnail caches. In addition, graphical glitches like this one could also occur if you are using out outdated graphics drivers. To fix this problem, you need to follow the options laid out below.

Option 1 – Try using the Disk Cleanup to remove Thumbnail files

The Disk Cleanup tool is one of the options you can try to fix the black squares behind the folder icons. Through this tool, you can delete all the Thumbnail files on your disk. To use it, refer to these steps:

• Open the Search bar and type “disk cleanup” in the field.
• After opening Disk Cleanup from the search results, then from the drop-down menu select the C: drive to clean up and click OK.
• Wait for the scanning process to complete. Once it’s done, select the files you want to delete.
• Ensure that you select the box labeled “Thumbnails” under the Files to Delete section then click on OK.
• After that, a confirmation box will appear, just click on Delete files to delete the files permanently.
• Restart your PC.

Option 2 – Try resetting the Thumbnail cache

You have the option to manually delete the Thumbnail Cache to resolve the black square background behind the folder icons issue. Follow the steps given below to reset the Thumbnail cache.

• Open the File Explorer.
• Next, navigate to the View tab and select the option with Hidden items to display all the hidden folders and files.
• Next, go to this path: C:Users<username>AppDataLocal
• In the given path, make sure that you put your actual username in the username field. Then look for a file named “IconCache.db”. Right-click on this file and click on Delete.
• After that, go to this path: C:Users<username>AppDataLocalMicrosoftWindowsExplorer
• From there, select all the files and delete them.

Note: If a prompt appears saying, “The files are in use and cannot be deleted”, simply select the “Do this for all current items” option and then click on Try Again. If you get an error message, click on Cancel to close the window and restart your computer.

Option 3 – Try updating or reinstalling the Graphics driver

• Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
• Expand the section for the outdated device drivers.
• And then select the outdated driver(s) and right-click on it/them.
• From the drop-down menu, select the Update Driver option if you wish to update the driver or select the Uninstall device if you want to uninstall the driver and then follow the on-screen instructions to install the latest version of the driver.
• Restart your PC after the installation to allow the system to reinstall the driver.