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0x3D55: Family App information is corrupted

What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10.

Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55.

This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.

To use the Windows Store Troubleshooter, follow the steps below.

  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

  • First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
  • Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
  • After that, execute the “DIR” command to view the list of all the directories in the given location.
  • Once the list appears, look for the ID of the problematic app and take note of it.
  • Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  • Wait for the process to be completed and then restart your computer.

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NewTabAid Malware Removal Guide

New Tab Aid is an extension for Google Chrome. It is published by Spigot Inc. It is classified as a potentially unwanted browser hijacker as it injects Yahoo search into your new tab windows. This extension also adds recently viewed tabs under the search bar. It also redirects all your searches to Yahoo instead of your default browser search engine. It is often found bundled with other software found on the internet and not installed directly by the user. For these reasons, numerous anti-malware utilities flag New Tab Aid as potentially unwanted or malicious.

About Browser Hijackers

Browser hijackers (sometimes called hijackware) are a kind of malicious software that changes internet browser configurations without the user’s knowledge or permission. These types of hijacks appear to be increasing at an alarming rate around the world, and they could be actually nefarious and often harmful too. Browser hijackers could do more than just modifying homepages. The idea is to force users to visit specific websites that are looking to improve their website visitor traffic and produce higher ad earnings. Even though it may seem naive, all browser hijackers are damaging and therefore always regarded as security risks. Browser hijackers can even allow other vicious programs without your knowledge to further damage your personal computer.

Major signs that your web browser has been hijacked

There are numerous signs of browser hijacking: 1. the home page of your respective web browser is changed all of a sudden 2. you see new unwanted bookmarks or favorites added, typically directed to advertisement-filled or pornography sites 3. the default web browser settings are changed and/or your default web engine is altered 4. unwanted new toolbars are added to your browser 5. you observe numerous ads show up on your browsers or computer screen 6. your web browser gets sluggish, buggy crashes regularly 7. Inability to navigate to particular websites, particularly anti-malware and other security software sites.

How does a browser hijacker infect a computer?

Browser hijackers might use drive-by downloads or file-sharing networks or even an email attachment in order to reach a targeted computer. Many web browser hijackings come from add-on applications, i.e., toolbars, browser helper objects (BHO), or plug-ins added to browsers to provide them additional features. Browser hijackers sneak into your computer in addition to free software application downloads also that you unintentionally install alongside the original. Popular examples of browser hijackers include Conduit, CoolWebSearch, Coupon Server, OneWebSearch, RocketTab, Searchult.com, Snap.do, and Delta Search. Browser hijacking can result in severe privacy issues and also identity theft, affect your browsing experience by taking control of outgoing traffic, substantially slows down your personal computer by consuming a lot of resources, and cause system instability also.

How to fix a browser hijack

Certain browser hijacking could be quite easily stopped by discovering and eliminating the corresponding malware software through your control panel. However, most hijackers are hard to get rid of manually. No matter how much you attempt to remove it, it may come back again and again. Moreover, browser hijackers could modify the Windows registry therefore it can be very hard to repair manually, particularly when you’re not a very tech-savvy individual.

Virus Blocking Access To Safebytes Site And Preventing Anti-Malware Downloads - What To Do?

Malware can cause all kinds of damage if they invade your computer, from stealing sensitive information to deleting files on your computer system. Certain malware goes to great lengths to stop you from installing anything on your computer system, especially anti-malware software programs. If you’re reading this, you probably have affected by malware that prevents you from installing a computer security application like Safebytes Anti-Malware. Although this sort of issue will be tougher to get around, there are a few actions you can take.

Eliminate malware in Safe Mode

If any malware is set to load immediately when Microsoft Windows starts, getting into Safe Mode could block this attempt. Just minimal required applications and services are loaded whenever you start your personal computer into Safe Mode. The following are the steps you need to follow to take out viruses in Safemode. 1) Tap the F8 key repeatedly as soon as your PC boots, however, before the large Windows logo shows up. This should bring up the Advanced Boot Options menu. 2) Select Safe Mode with Networking with arrow keys and hit ENTER. 3) When this mode loads, you should have the internet. Now, obtain the malware removal application you want by using the web browser. To install the software, follow the directions within the installation wizard. 4) Once the application is installed, let the diagnostic scan run to eliminate viruses and other threats automatically.

Switch over to an alternate browser

Malicious program code may exploit vulnerabilities on a particular browser and block access to all anti-malware software sites. The most effective solution to avoid this issue is to choose a browser that is well known for its security measures. Firefox contains built-in Malware and Phishing Protection to keep you safe online.

Install and run antivirus from your USB drive

Another way is to download and transfer an antivirus application from a clean computer to run a scan on the affected system. Do these simple measures to clean up your affected computer using a portable antivirus. 1) Download the anti-malware program on a virus-free computer. 2) Insert the USB drive on the same system. 3) Double-click the exe file to open the installation wizard. 4) When asked, select the location of the pen drive as the place in which you want to put the software files. Follow the instructions on the computer screen to finish off the installation process. 5) Now, transfer the USB drive to the infected computer. 6) Double-click the Safebytes Anti-malware icon on the pen drive to run the software. 7) Run Full System Scan to detect and get rid of all sorts of malware.

Ensure the Safety of Your PC by Installing SafeBytes Anti-Malware

These days, anti-malware software can protect your computer from various types of internet threats. But exactly how to decide on the best one among many malware protection application that is available on the market? As you might be aware, there are several anti-malware companies and products for you to consider. Some of them are good, some are ok types, and some will destroy your computer themselves! When searching for antimalware software, pick one that provides reliable, efficient, and full protection against all known viruses and malware. One of the highly recommended software by industry experts is SafeBytes Anti-Malware, the most dependable program for Microsoft Windows. SafeBytes anti-malware is a powerful, very effective protection tool designed to assist end-users of all levels of computer literacy in detecting and eliminating malicious threats out of their computer. This program could easily detect, remove, and protect your computer from the most advanced malware attacks including spyware, adware, trojan horses, ransomware, parasites, worms, PUPs, along with other possibly damaging software programs. SafeBytes has excellent features when compared to various other anti-malware programs. Let’s look into some of them below: Active Protection: Malware programs trying to get into the computer are discovered and stopped as and when detected by the SafeBytes real-time protection shields. This tool will constantly monitor your computer for any suspicious activity and updates itself continuously to keep current with the latest threats. Antimalware Protection: With its enhanced and sophisticated algorithm, this malware removal tool can identify and remove the malware threats hiding in your PC effectively. Web Security: Safebytes allots all websites a unique safety rating that helps you to get an idea of whether the webpage you’re about to visit is safe to browse or known to be a phishing site. Lightweight: SafeBytes is well known for its minimal impact on computer resources and great detection rate of diverse threats. It operates quietly and efficiently in the background so you are free to utilize your personal computer at full power all of the time. 24/7 Customer Service: For any technical concerns or product assistance, you can get 24/7 professional assistance through chat and email.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove NewTabAid without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by NewTabAid

Files: C:windowssystem32services.exe C:Windowswinsxsamd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1services.exe C:WindowsInstallerbbee3ba2-89af-930c-bb78-1fb4e17db3cc C:DOCUME~1USER~1LOCALS~1Tempnsw1.tmp C:c0b5e060b7e0becc89a6b6111a8644db7612072dc9a02f5bd32dc25dc459d7 C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32rsaenh.dll C:c0b5e060b7e0becc89a6b6111a8644db7612072dc9a02f5bd32dc25dc459d7 C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32rsaenh.dll c:autoexec.bat C:WINDOWSsystem32cmd.exe C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp.exe C:DOCUME~1USER~1LOCALS~1Tempnsb6.tmp C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpNSISdl.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmppixel C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp.exe C:DOCUME~1USER~1LOCALS~1Tempnsb6.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsw1.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpNSISdl.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmppixel C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp C:DOCUME~1USER~1LOCALS~1Tempnsr5.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSM.dll Registry: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionRunRandom.exe HKCUSOFTWAREMicrosoftWindowsCurrentVersionRunRandom.exe HKEY_LOCAL_MACHINEsoftwaremicrosoftwindowscurrentversionpoliciesexplorerEnableShellExecuteHooks= 1 (0x1) HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionpoliciesExplorerrunRandom.exe
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List of Infected Applications that Carry GriftHorse Trojan

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  •     Call Recoder Pro
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Option 1 – Disable File Grouping in only one folder

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Option 2 – Disable File Grouping in all the folders

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In case you don’t know, Windows 10 supports installation and use of a number of removable devices which includes plug and plays mouse, keyboard, and other USB-based devices. But this could actually pose a threat to the integrity of a computer system and thus, some organizations pose a restriction in using these kinds of devices. the restriction on these devices is also useful especially if you keep on leaving your computer idle and someone tries to mess it up by plugging in a removable device. In such situations, the restriction will defend the user against data theft. Thus, in this post, you will be guided on how you can prevent the installation of removable devices on your Windows 10 computer. There are two options that can help you in preventing the installation of any removable devices on your computer – you can either try to use the Registry Editor or use the Group Policy Editor instead. Follow whichever option you want to use the instructions given below but before you start, don’t forget to create a System Restore Point first.

Option 1 – Prevent installation of Removable Devices via Registry Editor

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Option 2 – Prevent installation of Removable Devices via Group Policy Editor

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“This policy setting allows you to prevent Windows from installing removable devices. A device is considered removable when the driver for the device to which it is connected indicates that the device is removable. For example, a Universal Serial Bus (USB) device is reported to be removable by the drivers for the USB hub to which the device is connected. This policy setting takes precedence over any other policy setting that allows Windows to install a device. If you enable this policy setting, Windows is prevented from installing removable devices and existing removable devices cannot have their drivers updated. If you enable this policy setting on a remote desktop server, the policy setting affects redirection of removable devices from a remote desktop client to the remote desktop server. If you disable or do not configure this policy setting, Windows can install and update device drivers for removable devices as allowed or prevented by other policy settings.”
  • Then click the Apply and OK buttons to save the changes made.
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Recently, a few users reported that they were unable to turn on their computers for some reason and at the same time their computers Computer makes a beeping noise couple of times or continuously whenever they try to turn them on. The sounds the computers are making can be quite annoying and it also signifies that there is something wrong with them. The problem might have something to do with the hardware inside of the computer system rather than Windows 10 itself. As you know, a computer is designed to deliver audible error sounds every time some part of the hardware is not properly working. For instance, if you hear a single beep, this indicates that your GPU is having some issues and if you’re hearing two beeps, it indicates that your RAM is not working properly, whereas three beeps that repeat after a pause when you turn on your computer means that there is something wrong with the system memory. On the other hand, if your computer is beeping continuously, this means that the problem lies with the processor. To fix this issue, here are some suggestions that might help but before you proceed, make sure that you know how to manage your computer’s hardware, if not, better have some expert do it for you.

Option 1 – Try checking the RAM

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Option 2 – Try checking the graphics card

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Option 3 – Try checking the processor

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“Not enough USB controller resources. The controller does not have enough resources for this device.”
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Option 1 – Try to use a lower generation USB port

The first thing you can do is to try using a lower generation USB port as this issue mostly occurs when a device is connected to a USB 3,0 port. This means that you have to plug in your device to a USB 2.0 port and then see if it fixes the error or not. You can easily decipher a USB 3.0 port from a USB 2.0 port as the former is in blue.

Option 2 – Try to use a dock

You could also try to use a dock to resolve the error. Note that when too much power on laptops and notebooks are drawn from the USB ports and as a USB 3.0 port draws more power compared to a USB 2.0 port. Thus, if you plug in your USB storage device into a USB 2.0 port with the help of a dock, it should fix the problem.

Option 3 – Try disabling the xHCI Mode option in the BIOS

  • First, boot your computer into the BIOS.
  • Once your computer has booted, go to the Advanced tab.
  • Next, make sure that the entry for “xHCI Pre-boot mode” is set to Disabled under the USB Configuration section.
  • Now save the changes you’ve made and then restart your computer to Windows 10 and see if the error is now fixed.

Option 4 – Update or reinstall the Universal Serial Bus Controller driver

Since it could be a driver issue, you can try to update or reinstall the Universal Serial Bus Controller drivers using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right click on each one of the USB drivers, especially the Generic USB Hub driver, and then select the Update Driver from the menu.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 5 – Run the Hardware and Devices Troubleshooter

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  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
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If when trying to start Autodesk applications you receive a Network license not available error then please keep on reading, this guide is for you:

Causes of the error:

  • The license on the License Server is invalid.
  • The port for Autodesk Network License Manager is blocked.
  • The client computer is configured with incorrect license server information.
  • The license request is timing out on the client's computer before the license is obtained.

Solutions for the error:


Verify that the Autodesk License Server is setup with the correct license file.

To set up a license server for Windows, perform the following:

  1. Download and install the Network License Manager for Windows:
  2. Open LMTools and access the System Settings tab. Make a note of the "hostname" and "ethernet address" of the license server.
  3. Generate a Network License File in Autodesk Account.
  4. On the Service/License tab, select Configuration Using Services and LMTOOLS ignores license file path environment variables.
  5. On the Config Services tab, enter a name for the new service in the Service Name field.
  6. Fill the following fields, using the Browse buttons:
    • Path to the lmgrd.exe - Navigate to this file: C:\Autodesk\Network License Manager.
    • Path to the License file - Navigate to the new Autodesk.lic file, typically placed in: C:\Autodesk\Network License Manager\Licenses.
    • Path to the Debug Log file: C:\Autodesk\Network License Manager.
    • If no file is present, create a TXT file in Notepad and rename it “Debug.log.”
  7. Make sure the "Start Server at Power Up" and the "Use Services" boxes are checked. Then click Save Services.
  8. On the Start/Stop/Reread tab, click Start Server.
  9. On the Server Status tab, click Perform Status Enquiry.
  10. Licenses should display as active.

How to set up the Autodesk Network License Manager on a Mac.

Note: The Autodesk License Server Manager (version 11.16.2.0) is supported only on the following Mac operating systems:
  • Apple macOS High Sierra 10.13
  • Apple macOS Sierra 10.12
  • Apple Mac OS X El Capitan 10.11
  1. Download Autodesk Network License Manager version 11.16.2.0 for Mac
    • ​​Download the nlm11.16.2.0_ipv4_ipv6_mac_universal.tar.gz file to the Desktop.
  2. To install the Autodesk Network License Manager:
    • Double click on nlm11.16.2.0_ipv4_ipv6_mac_universal.tar.gz to unpack the installer package.
    • After unpacking nlm11.16.2.0_ipv4_ipv6_mac_universal.pkg, will be /Downloads/adlm/FLEXnet folder.
    • Double click on nlm11.16.2.0_ipv4_ipv6_mac_universal.pkg to start installation and follow the installation wizard.
    • The license server will be installed in /usr/local/flexnetserver/ directory.
  3. Change permissions for /usr/local/flexnetserver/ directory to 777
  • Open Terminal (located in /Applications/Utilities/Terminal) and enter the following command:
sudo chmod -R 777 /usr/local/flexnetserver
  • Note: Administrator password may be asked. While typing no characters are shown, just type out the password and hit return key.
  • Note: To start the license server only with elevated permissions (using sudo command), change permissions to 755 instead of 777.
  1. Create /usr/local/flexnetserver/licenses directory for network license file location
sudo mkdir /usr/local/flexnetserver/licenses
  1. Find the license server Host Name and Host ID.
  2. Generate the Network License File in the Autodesk Account
    • Once the license file is generated, make sure it has a .lic extension (e.g. adsk_license.lic) and is in a plain text format and place it in /usr/local/flexnetserver/licenses directory
Note: In this article we will refer to  adsk_license.lic as network license file name. Feel free to change the actual name of the license file, but make sure to reflect the new name when using the commands below.
  1. Create a debug.log file in the /usr/local/flexnetserver/ directory using the following command:
touch debug.log
  1. To start the Network License Server use the following command:
/usr/local/flexnetserver/lmgrd -c /usr/local/flexnetserver/licenses/adsk_license.lic -l /usr/local/flexnetserver/debug.log
Note: If folder permissions for  /usr/local/flexnetserver/ are set to  775, then use sudo command to start the server. For example:
sudo /usr/local/flexnetserver/lmgrd -c /usr/local/flexnetserver/licenses/adsk_license.lic -l /usr/local/flexnetserver/debug.log
  1. To obtain license server status enquiry:
/usr/local/flexnetserver/lmutil lmstat -a -c /usr/local/flexnetserver/licenses/adsk_license.lic
  1. To stop the license server:
/usr/local/flexnetserver/lmutil lmdown -q -force
  • A​​lternatively, run ps command to obtain process ids for lmgrd and adskflex and then kill those processes:
ps -ax | grep lmgrd
ps -ax | grep adskflex
kill -9
  • (provide process ids obtained by previous commands individually)

How to set up the Autodesk Network License Manager on Linux.

Note: The Autodesk License Manager (11.16.2.0) is supported only on the following Linux distros:
  • Red Hat® Enterprise Linux® 7
  • Red Hat Enterprise Linux 6
  • SUSE Linux Enterprise 12
  • SUSE Linux Enterprise 11
To configure the license manager use the following steps:
  1. Download Autodesk Network License Manager v. 11.16.2 for Linux from this link
    • ​​Download the nlm11.16.2.0_ipv4_ipv6_linux64.tar.gz file to your desktop.
  2. To install the Autodesk Network License Manager run following command as root.
    • tar –zxvf nlm11.16.2.0_ipv4_ipv6_linux64.tar.gz
    • rpm -vhi nlm11.16.2.0_ipv4_ipv6_linux64.rpm
    • The license server will be installed in /opt/flexnetserver/ directory.
  3. Find the license server Host Name and Host ID
  • To obtain the license server system hostid run the following command
/opt/flexnetserver/lmutil lmhostid From the command output note the hostid in quotes, if the system has two active NIC cards, select the first MAC address. lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved. The FlexNet host ID of this machine is "000c297949e0"
  • To obtain the license server system hostname run the following command
/opt/flexnetserver/lmutil lmhostid hostname From the command output note the hostname of the license server. mutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved. The FlexNet host ID of this machine is "HOSTNAME=Centos7.localdomain"
  1. Generate your Network License File in Autodesk Account
    • Once the license file is generated, make sure it has .lic extension (e.g. adsk_license.lic) and place it in /opt/flexnetserver/licenses directory.  If the directory doesn't exits, create it with this command: sudo mkdir /opt/flexnetserver/licenses
Note: in this article we will refer by adsk_license.lic your network license file name.
  1. To start the Network License Server
    • /opt/flexnetserver/lmgrd -c /opt/flexnetserver/licenses/adsk_license.lic -l /opt/flexnetserver/server_log.log
  2. To obtain license server status enquiry
    • /opt/flexnetserver/lmutil lmstat -a -c /opt/flexnetserver/licenses/adsk_license.lic
  3. To stop your license server service
    • /opt/flexnetserver/lmutil lmdown -q -force
    • alternatively you can also run ps command to obtain process ids for lmgrd and adskflex and then kill those processes
      • ps -aw | grep lmgrd
      • ps -aw | grep adskflex
      • kill -9 (provide process ids obtained by previous commands individually)
  4. To start the license server automatically after the system reboot
    • Open /etc/rc.d/rc.local script as root and enter license server start up command in it.
touch /var/lock/subsys/local /opt/flexnetserver/lmgrd -c /opt/flexnetserver/licenses/adsk_license.lic -l /opt/flexnetserver/server_log.logNote: To ensure that the script will be executed during boot, run following command as root. chmod +x /etc/rc.d/rc.local
  1. Make sure that all necessary ports are open:
  • lmgrd.exe needs ports 27000 to 27009.
  • adskflex.exe needs port 2080.
Note: Errors may occur if the network license file is corrupt or in the case of a combined network license it has incorrectly combined licenses. To learn more about combining licenses, see Combining License Files for Multiple Autodesk Products. Use the License File Parser to verify that the license contains the appropriate products and FLEXnet feature codes and does not display an error

Verify that TCP ports (2080, 27000-27009) used by Autodesk Network License Manager are not blocked by Firewall.

The FLEXlm® based version uses the following incoming ports:
  • TCP ports 2080 (for the adskflex vendor daemon)
  • TCP ports 27000 to 27009 (for the lmgrd master daemon, which uses the first open port in the range)
Note: If these port addresses are restricted by a router or firewall software, users on the remote side of the router will not have access to licenses controlled by the Network License Manager.

Verify that the client computer is configured with the correct license server name or IP.

Windows:

Clear license server information from the system registry.

  1. Type regedit in the Windows Search box and hit Enter key.
  2. Select the following registry key
  • [HKEY_CURRENT_USER\SOFTWARE\FLEXlm License Manager]
  1. As the key is selected, in right panel ADSKFLEX_LICENSE_FILE will be visible.
  2. Right click on the key and delete it.

Specify the license server in ADSKFLEX_LICENSE_FILE system variable 

  1. Go to Start > Control Panel > System and Security > System.
  2. Select Advanced system settings.
  3. On the System Properties dialog, click Environment Variables.
  4. Under System Variables, click New.
  5. Enter ADSKFLEX_LICENSE_FILE for the variable name and 2080@SERVER_NAME _OR _IP for the variable value.
Note: the license server information most often is recorded in LICPATH.lic file and can be verified there too.  ADSKFLEX_LICENSE_FILE system variable supersedes LICPATH.lic.  Thus, setting the system variable is preferable when this error is seen.

If the license server is on a VPN or a remote network set the FLEXLM_TIMEOUT environment variable:

  1. Go to Start > Control Panel > System and Security > System.
  2. Select Advanced system settings.
  3. On the System Properties dialog, click Environment Variables.
  4. Under System Variables, click New.
  5. Enter FLEXLM_TIMEOUT for the variable name and 5000000 for the variable value.
  6. Click OK to save the setting.
Note: if needed the variable value can be increased to 10000000.

Mac/Linux:

Specify the Autodesk Network License server information in $HOME/.flexlmrc file.

Use a text editor to create a flexlmrc.txt file and save it in Plain text format (In TextEdit on Mac: Format - Make Plain Text) on desktop. The file content should look like this, except with the name or IP address of the license server.
  • ADSKFLEX_LICENSE_FILE=@SERVER_NAME _OR _IP
If the license server is on the same machine as the Autodesk software, use localhost as the license server name.  Thus, the content of flexlmrc file could look like this:
  • ADSKFLEX_LICENSE_FILE=@localhost
Note: On firewall restricted network or when accessing the license server via VPN, need to include TCP port/s (usually 27000 or 2080) into Autodesk License Server service as follows: ADSKFLEX_LICENSE_FILE=2080@SERVER_NAME _OR _IP

Once flexlmrc file is created move it to user's $HOME folder as follows:

  1. Open a Terminal window
  2. Type open ~ (Mac) or nautilus ~ (Linux) to open $HOME folder
  3. Drag and drop flexlmrc.txt file from Desktop to the home folder.
  4. To make the file a configuration file, rename it to .flexlmrc (please note . [DOT] in front of the file name) by running the following command:
  • mv flexlmrc.txt .flexlmrc (Mac)
  • mv flexlmrc .flexlmrc (Linux)

Verify that the license server information registered with the product is correct (versions 2020 and later only)

In versions 2020 and later, the license server information is registered with the AdskLicensing service running locally on the workstation. When changing to a new license server, the old server information may still be registered with AdskLicensing and result in the error above, if this is not appropriately updated. See the below steps to solve this:
  1. Click the Start menu and type cmd.
  2. Right-click on the Command prompt and choose "Run As Administrator."
  3. In the Command prompt, run the following command, followed by ENTER:

"C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change -pk PRODKEY -pv VER.0.0.F -lm "" -ls "" -lt""

Note:

  • Replace PRODKEY with the product key correspondent to your product(s). See Look Up Product Keys for the full list.
  • Replace VER with the version you are using. E.g. 2020 for AutoCAD 2020.
  • Repeat this step for each software you need to reset.
  1. Open Registry Editor (Start > type regedit > ENTER).
  2. Navigate to HKEY_CURRENT_USER\Software\FLEXlm License Manager.
  3. On the right-side, verify of the ADSKFLEX_LICENSE_FILE key exists. If yes, remove it (right-click > Delete).
  4. Run the software again.
  5. Select Multi-user in the Let's Get Started screen.
  6. Follow the steps to connect to your license server.
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Schedule restart update on Windows 11
windows 11 schedule updateWhen Windows 11 update is available but you do not wish to restart right away because you are in the middle of using a computer, you can schedule a restart for up to 7 days. It is very easy and we will show you how to do it.
  1. Press ⊞ WINDOWS + I to open settings
  2. Click on Windows Update
  3. At the top, under the Restart required to click on Schedule the Restart
  4. Click the switch under Schedule a Time to turn it ON
  5. Use the Pick a Time and Pick a Day menu to set time and day when you want to update
  6. Go back to one screen and visually confirm that the date is set
  7. Close the settings
The scheduled restart will be confirmed in a message on the Windows Update page.
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How to Fix Windows 10 Error 0x8007001

Error Code 0x8007001 - What is it?

Error Code 0x8007001 occurs during installations that take place in Windows 10.  Various versions of this same error have also been present in previous editions of the software and the methods to resolve the error across these versions are the same

Common symptoms include:

  • Inability to complete the installation process for updates, programs, and system versions.
  • Installations quitting out in the middle of the process, particularly as the files are unpacked.

Several solutions for Error Code 0x8007001 require the user to complete semi-complex tasks. If you aren’t comfortable with the processes necessary to finish the methods below, make sure that you get in touch with a certified professional who is familiar with the Windows operating system to assist you in the resolution of the error code.

Solution

Restoro box imageError Causes

In many cases, Error Code 0x8007001 is caused by an installation disk that is not functioning properly or installation files that have been corrupted or changed. When this is the case, the operating system will not be able to begin actually installing the files and will instead hang up as the files are unpacked from the installation set.

Further Information and Manual Repair

For Error Code 0x8007001 to be repaired properly, the missing or corrupted installation files need to be repaired or the system needs to be able to recognize the files that it is missing. This can require some advanced computing knowledge. If you don’t feel comfortable with the idea of undertaking the methods below on your own, contact a computer repair technician who can assist you in following these steps.

Method One:  Load the Install Files on an Alternative Disk

In some cases, the operating system simply cannot recognize the installation files that are present on the disk in question, whether it is on a hard drive, a set of downloaded files, or files from a flash drive. If this is the case on your particular machine, the simplest way to work around the problem is to load the installation files onto an alternative disk source, whether it be a flash drive, CD, DVD, or secondary hard drive. After these files have been properly loaded onto that alternative disk, attempt to run the installation from the alternative source instead.

If this method is successful, it means that the system may have had trouble recognizing the files involved in the installation from the first source, but that the files themselves were not corrupted or changed.

Make sure that you save the alternative disk source after your installation is complete in case you ever need to do a fresh installation on your machine.

Method Two:  Clean Your Disc and Your Drive

If you are installing files from a DVD or CD, check to make sure that the back of the disc is free from scratches and dust. If there are no visible marks on the disc, you may need to open up your disk drive to see if there is a build-up of dust or debris inside of the drive. If this is the case, simply clean your drive and re-attempt your installation process from the included disk.

Method Three:  Run the Windows Update Troubleshooter and Update Your Programs

If the error code is still appearing on your machine, you can open up your Windows Update tool and run the troubleshooting wizard, which will then scan your machine to see if there are any potential problems that it can fix. Next, run the Update tool itself if there are any updates that need to be performed. Sometimes, this can resolve the error at hand. Make sure to restart your computer after any updates or changes have been made so that you can ensure that they are applied by the operating system appropriately.

Method Four: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.
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How to Fix a Windows PC Crash Dump
Crash Dump is a type of malfunction that can happen when a few portions of the processor's data or RAM memory are erroneously copied to one or more files. It is common among Windows PCs. It used to be most prominent on the Windows 95 edition but subsequent versions have mostly remedied the situation. Even with the remedies over time though, this error still occurs.

Error Causes

A Crash Dump usually points to some serious and critical errors with your Computer. Below are some of the possible causes for this error:-
  • Corrupt memory
  • Incorrect configurations on hardware
  • Programming errors.
  • Incompatible drivers
  • Faulty Operating system
Despite the listed causes for Crash Dumps. Nobody is ever ready for them. A crash dump is classified as an unexpected error simply because it can happen anytime.

Further Information and Manual Repair

Most PC users get scared and anxious when a crash dump happens. Which need not be the case. You can easily repair a Crash Dump without necessarily requiring a computer technician. Follow these simple steps and the malfunction will soon dissipate:

a) Re-Install the Operating System

Put the setup CD into the computer disk drive. Once you've completed this, reboot the pc.

b) Push F8

Push the F8 function key on your keyboard while the pc is re-booting. This takes you to a menu where you should choose “Advanced Boot Options”

c) Click "Repair My Computer"

As soon as you push the F8 option, and do what's suggested in the last measure above, you must click on "Repair My Computer" and press the "Return/Enter" key.

d) Click on the "Startup Repair"

Search for the start-up repair option, and choose it. Subsequently, move to Next. Using this method, the cause of the Crash dump will undoubtedly be recognized and ended after a thorough scan of your system. Additionally, it is smart to take note of the whole Crash Dump information that appears on your screen. Windows supplies you with detailed error messages. Write down each of the error codes in hexadecimal values as well as capital characters as displayed on the screen.
  • Disconnect Hardware  and Un-Install all Drivers

Disconnect and remove any new hardware that is causing your PC to crash dump. Uninstall any drivers you used to install the hardware. If this solves the problem, contact the hardware manufacturer and request the latest and updated device drivers. At length, prior to starting panicking, see the error information that appears on your own display. Browse to see whether it includes info on a certain driver that you ought to search for and install. Bottom line, remain calm when your computer crash dumps and use the mentioned steps to repair it.
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