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0x3D55: Family App information is corrupted

What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10.

Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55.

This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.

To use the Windows Store Troubleshooter, follow the steps below.

  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

  • First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
  • Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
  • After that, execute the “DIR” command to view the list of all the directories in the given location.
  • Once the list appears, look for the ID of the problematic app and take note of it.
  • Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  • Wait for the process to be completed and then restart your computer.

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Fix cannot load the Device Driver Code 38
Each you connect time external devices like scanners, printers, and the likes to a Windows 10 computer, the device either pushes the drivers through the USB or any other port, or you are expected to install the drivers through external media. In both cases, the driver will be loaded into the system, allowing you to use the device. However, it doesn’t always go smoothly as you could encounter some errors like the “Windows cannot load the Device Driver for this hardware because a previous instance of the Device Driver is still in memory ( Code 38 )”. If you encounter such an error in the Device Manager, then this means that a previous version of the device driver is still in memory and that each time the device is used, that previous version is loaded into memory and then unloaded which triggers the “Windows cannot load the Device Driver for this hardware because a previous instance of the Device Driver is still in memory (Code 38)” error. This kind of error occurs if the operating system loads the unwanted driver or if it fails to unload the driver. It could be that there is an obsolete version of the driver that’s still installed in the system or it could also be that you need to update your USB drivers as they could be outdated or the problem could also be due to some third party program that is interfering with the installation. Whatever the cause is, here are some suggestions you can check out to resolve the problem.

Option 1 – Uninstall previously installed drivers and reinstall their latest working version from the manufacturer’s website

The first thing you can do is to uninstall the drivers that are currently installed on your computer and then reinstall their latest working versions from their official sites. This kind of error is commonly encountered while loading drivers for scanners and printers. This is due to the fact that their drivers and software come along with a package which is usually in external media like CD or DVD. So when you install the software package, there’s a possibility that a newer version has been launched by its manufacturer. When that happens, you have to uninstall the previously installed driver package and then download the drivers from the manufacturer’s website and install them.

Option 2 – Run the Hardware and Devices Troubleshooter

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 3 – Update or reinstall the Universal Serial Bus Controller driver

Since it could be a driver issue, you can try to update or reinstall the Universal Serial Bus Controller drivers using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Restart your computer in a Clean Boot State

If the first three given options didn’t work and you still see the error when you connect external devices, you can try putting your computer in a Clean Boot State and then try connecting them again.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to connect the external devices and check if the error is now gone.
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Fix update error 0x8024ce0e in Windows 10
The Windows update error 0x8024ce0e can happen as a result of improper installation, a virus, or due to file corruption. Follow this guide to easily fix errors and continue with your work.
  1. Restart Windows

    As awkward as it seems this method actually works most of the time. Click on the start button and restart your system.
  2. Check hard disk space

    Of course, when installing updates there should be enough disk space for updates to be downloaded and installed. Check your disk space to see if there is sufficient available space.
  3. Disconnect external components

    External components can interfere sometimes with the update process, disconnect external hard drives, USB, and other devices, leaving only the keyboard, mouse, and core ones.
  4. Check devices in the device manager

    Open device manager and visually check to see if there is a device with a yellow exclamation sign next to it. If there is such a device, right-click on it and choose update driver.
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What to do if Windows 10 Store is not downloading Apps
The store is not downloading Apps: As you know, the Windows Store is one of the places where you can download Windows apps. However, there are times when you might not be able to do so for some reason. For instance, if you search for an app and click on the get it now button, instead of downloading the app, nothing happens and there are also cases when the download will start but the page will refresh after half a second. When this issue happens, you won’t be seeing any error message or warning at all. So you’ll just have to look at the download get started where the page will refresh and you’ll be back at the Get button. This issue in the Windows 10 Store only happens for a few apps so even though you are able to download some apps, you might be able to do on other ones. Note that the apps affected are random and there is no specific set of apps that cause this issue while downloading and that this problem will repeat again each time you click on the Get it now button. This issue is definitely caused by Windows itself and has something to do with a bug in the Windows store which was brought by the latest Windows Update. It’s already a known issue among other Windows 10 users who are also suffering the same dilemma. So until Microsoft releases another update to fix this bug, you will have no choice but to deal with it in the meantime. On the other hand, you can also try a couple of suggestions laid out in this post. Follow the steps in every option given below to fix the issue with the Windows 10 Store.

Option 1 – Try signing out from the Microsoft Store

A lot of Windows 10 users were able to resolve the problem by simply signing out and signing back into the Microsoft Store. How? Follow these steps:
  • Go to the Microsoft Store.
  • Next, go to the Get page of the app you were trying to download.
  • And then click on your account picture located in the top right corner of the window and select your account.
  • Sign out from your account and after that, click the Get button to download the app.
  • After that, a new window will appear where you’ll have to select your account and click on Continue.
  • Now enter your credentials. Once you do, the app should be downloaded automatically after you’re signed in. And that’s about it.
Note: Keep in mind that this option is merely a temporary solution to the problem and once you close the Microsoft Store and open it back again, you will be back to square one.

Option 2 – Wait for the Windows Update

As mentioned, this is already a known issue and a lot of Windows 10 users have already complained about it to Microsoft so a bug fix will be soon released in the latest Windows Updates.
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How to remove AnytimeAstrology

AnytimeAstrology is a browser extension for Google Chrome developed by Mindspark Inc. When installed, this extension will change your default new tab page to a custom search provider called MyWay (search.myway.com).

While browsing the internet with this extension installed, you will see additional ads through your browsing sessions, including but not limited to Sponsored Content, Injected Ads and Pop-up Ads.

While AnytimeAstrology is active it will monitor your browsing habits, recording website visits, clicked links, viewed products, etc. This information is later sent back to Mindspark Ad network servers where it is used to better target additional injected ads into your web pages.

Several anti-virus applications have marked this extension as a Browser Hijacker and it is recommended to remove it from your computer.

About Browser Hijackers

Browser hijackers (also known as hijackware) are a kind of malicious software that modifies web browser configuration settings without the computer owner’s knowledge or approval. These hijacks are raising at an alarming rate globally, and it can be actually nefarious and often harmful too. Browser hijackers could do more than just changing homepages. In most cases, hijackers are created for the benefit of online hackers usually through income generation that comes from forced ad clicks and site visits. While it might seem harmless, these tools are made by malicious people who always try to take advantage of you, so that they can earn money from your naive and distraction. Browser hijackers can also permit other vicious programs without your knowledge to further damage your computer.

Key symptoms that your browser has been hijacked

The following are some symptoms that indicate you’ve been hijacked: 1. your homepage has been reset to some unfamiliar site 2. your browser is constantly being redirected to porn sites 3. default internet search engine is modified 4. you find unwanted new toolbars added 5. you observe a lot of pop-up ads on your screen 6. your browser has become unstable or starts running slowly 7. you can’t visit certain websites such as homepages of antivirus software.

How browser hijacker finds its way to your computer

Browser hijackers could use drive-by downloads or file-sharing websites or perhaps an e-mail attachment in order to reach a targeted computer. They could also come from add-on software, also referred to as browser helper objects (BHO), web browser extensions or toolbars. Browser hijackers sneak into your computer along with free software downloads that you unwittingly install along with the original. An example of some well known browser hijacker includes Conduit, Anyprotect, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are constantly changing. The existence of any browser hijacker on your computer might considerably diminish the web browsing experience, monitor your internet activities that result in serious privacy issues, produce system stability issues and ultimately cause your PC to slowdown or to an almost unusable condition.

The best ways to remove a browser hijacker

Some hijackers can be simply removed by deleting the free software they came with or by eliminating any extension you have recently added to your system. The sad thing is, the majority of the software applications used to hijack a internet browser are deliberately built to be hard to eliminate or detect. Novice computer users should never attempt for the manual form of removal methods, since it calls for thorough computer knowledge to carry out repairs on the computer registry and HOSTS file. Installing and running anti-malware application on the affected system will automatically erase browser hijackers and other unwanted applications. SafeBytes Anti-Malware could counter persistent hijackers and give you proactive computer protection against all kinds of malware. Together with the anti-virus tool, a system optimizer, such as SafeBytes’s Total System Care, could help you in removing all linked files and modifications in the registry automatically.

How to Get rid of Malware that is Blocking Websites or Preventing Downloads

Malware could potentially cause a great deal of damage to your PC. Some malware sits in between the computer and the internet connection and blocks some or all websites that you really want to visit. It might also prevent you from adding anything to your PC, especially anti-malware software. If you’re reading this article, you may have got affected by a virus that prevents you from installing a security software like Safebytes Anti-Malware. Follow the instructions below to get rid of malware through alternate methods.

Eliminate malware in Safe Mode

If the malware is set to run immediately when Windows starts, entering safe mode could very well block the attempt. Just the minimum required programs and services are loaded when you start your PC in Safe Mode. To launch your Windows XP, Vista or 7 computer in Safe Mode with Networking, do as instructed below. 1) At power-on/startup, press the F8 key in 1-second intervals. This will invoke the Advanced Boot Options menu. 2) Select Safe Mode with Networking using arrow keys and press ENTER. 3) Once this mode loads, you will have an internet connection. Now, use your internet browser normally and navigate to https://safebytes.com/products/anti-malware/ to download Safebytes Anti-Malware. 4) As soon as the software program is installed, allow the scan run to eliminate trojans and other threats automatically.

Use an alternate web browser to download an antivirus application

Some malware mainly targets particular internet browsers. If this is your case, make use of another browser as it might circumvent the computer virus. If you suspect that your Internet Explorer happens to be hijacked by a virus or otherwise compromised by online hackers, the best plan of action is to switch to a different browser such as Mozilla Firefox, Google Chrome, or Apple Safari to download your favorite security application – Safebytes Anti-Malware.

Make a bootable USB anti-virus drive

To successfully eliminate the malware, you will need to approach the problem of running antivirus program on the affected PC from a different angle. Follow these steps to employ a USB flash drive to fix your infected PC. 1) Download the anti-malware program on a virus-free PC. 2) Insert the pen drive on the same system. 3) Run the setup program by double-clicking the executable file of the downloaded application, which has an .exe file extension. 4) When asked, select the location of the USB drive as the place where you want to put the software files. Follow the onscreen instructions to finish the installation. 5) Remove the pen drive. You can now use this portable antivirus on the affected computer. 6) Double-click the antivirus program EXE file on the thumb drive. 7) Run Full System Scan to detect and clean-up up all types of malware.

Protect Your Computer Against Viruses and Malware With SafeBytes Anti-Malware

Would you like to download the best anti-malware software program for your desktop? There are numerous applications in the market that comes in free and paid versions for Microsoft Windows computers. Some are good ones, some are ok types, while some are simply just bogus anti-malware software which will damage your personal computer themselves! You must pick one that is dependable, practical and has a strong reputation for its malware protection. On the list of recommended software programs is SafeBytes AntiMalware. SafeBytes has a really good history of excellent service, and customers appear to be very happy with it. SafeBytes antimalware is a highly effective and easy-to-use protection tool which is created for users of all levels of IT literacy. Through its cutting-edge technology, this software will help you protect your PC against infections brought on by different kinds of malware and similar threats, including adware, spyware, computer viruses, worms, trojan horses, keyloggers, potentially unwanted program (PUPs), and ransomware.

There are plenty of amazing features you will get with this security product. Listed below are some of the great features included in the application.

World-class AntiMalware Protection: This deep-cleaning antimalware program goes much deeper than most antivirus tools to clean out your computer system. Its critically acclaimed virus engine detects and disables hard to remove malware that conceals deep within your personal computer. Active Protection: SafeBytes delivers complete and real-time security for your computer system. They are highly effective in screening and removing numerous threats since they’re continuously improved with new updates and alerts. Safe Web Browsing: Through its unique safety ranking, SafeBytes tells you whether a site is safe or not to visit it. This will ensure that you’re always certain of your online safety when browsing the web. Faster Scanning: SafeBytes’s virus scan engine is among the fastest and most efficient within the industry. It's targeted scanning considerably increases the catch rate for malware that is embedded in various PC files. Lightweight Application: SafeBytes is a lightweight application. It consume a really small amount of processing power as it works in the background so you’re free to use your Windows-based PC the way you really want. 24/7 Premium Support: You can get absolutely free 24/7 technical support from their IT experts on any product queries or PC security concerns. SafeBytes has created a fantastic anti-malware solution to help you conquer the latest malware threats and virus attacks. You can be sure that your computer system will be protected in real-time as soon as you put this software to use. So if you are searching for the best anti-malware subscription for your Windows-based PC, we suggest the SafeBytes Anti-Malware application.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually get rid of AnytimeAstrology without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of web browser plug-ins, going to the browser’s AddOn/Extension manager and removing it. You will most probably also want to totally reset your browser to its default configuration settings. Finally, examine your hard disk for all of the following and clean your computer registry manually to get rid of leftover application entries after uninstallation. Please remember that this is for professional users only and may be difficult, with wrong file removal leading to additional system errors. Additionally, some malicious programs have the capability to defend against its removal. You are urged to do this procedure in Windows Safe Mode.
Folders: C:\USERS\username\APPDATA\LOCAL\AnytimeAstrologyTooltab C:\Users\username\AppData\Local\Google\Chrome\User Data\Default\Extensions\bdcnkkhncapfcngcjkmfkikanomkgnmb\
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Display isn't compatible with Windows Error
Upgrading your computer from Windows 7 or Windows 8 to Windows 10 or even upgrading Windows 10 to a new version is not that simple. The setup initially checks for all the drivers and other software utilities installed on your computer and verifies and blockages or upgrade or upgrade blocks with respect to any of those drivers or any of those software utilities regardless if you use the Windows 10 ISO or the Windows 10 Upgrade Assistant. One of these common errors, when you upgrade or update your computer, is the “The Display is not compatible with Windows 10” error. This kind of Windows Upgrade error is related to the compatibility of the Graphics Driver installed in your computer. But worry not for this post will guide you in fixing this problem. The “The display is not compatible with Windows 10” error has the same workarounds as the following errors:
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  • The display is not compatible with Windows 10. Check with the manufacturer for support.
  • The display manufacturer hasn’t made your display compatible with Windows 10. Check with the manufacturer for support.
To resolve this Windows Upgrade error, here are some suggestions that could help:

Option 1 – Check for incompatible drivers in your computer

  • Open the Device Manager from the WinX Menu.
  • Then expand the list for Display Adapters.
  • Next, right-click on the NVIDIA Graphics Card list and select Enable.
  • After that, right-click on it again and click on the “Update Driver Software…” option.
  • After doing so, a new window will appear and from there, click on the “Search automatically for updated driver software” option.
  • Then check if Windows is now able to detect your Graphics Card as well as the latest driver for it. If not, proceed to the next step.
  • Right-click on the driver again and click on the “Update Driver Software…” option.
  • Now click on the Browse my computer for driver software option and then click on Let me pick from a list of device drivers on my computer.
  • Afterward, select a compatible driver for your computer named NVIDIA Graphics Card and then proceed.
  • Wait for the whole process to be completed and restart your computer to successfully apply the changes made.

Option 2 – Get the latest version of Graphics drivers from the manufacturer’s website

In case you don’t know the manufacturer of the Graphics Processing Unit or GPU of your computer, you need to check first. They’re usually NVIDIA, Intel, or AMD. So if your computer’s Graphics Processing Unit is manufactured by NVIDIA, you need to get the latest version from their official website.

Option 3 – Try to install the latest Graphics driver in Compatibility Mode

If you’re not able to install the Graphics drivers you’ve downloaded, you can try installing them again but this time using Compatibility mode. Follow the steps below to do so:
  • You need to download the driver and place it on your desktop.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you should see two options:
    • Compatibility troubleshooter, and let Windows figure out what works best for you. If it fails, follow the next.
    • Manually choose the version of Windows it was correctly working.
  • You also have the option to change the DPI settings and see if that helps. Then click the Apply and OK buttons.
  • Now right-click on the file and select the “Run as administrator” option to install. After that, you should now be able to change your screen aspect ratio to what you were using early on.
Note: If you have other programs that won’t work on the existing version of Windows, then make sure to run the program in a Compatibility mode.

Option 4 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.
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Fix ERR_CONNECTION_RESET in Chrome
This post will help you fix the ERR_CONNECTION_RESET error in Google Chrome. This error indicates that the Chrome browser wasn’t able to establish a stable connection or that there really is no connection at all with the website you are trying to open. This error does not occur on all websites though. When you encounter this kind of error message you will see the following message on your Google Chrome browser:
“This website is not available, The connection to example.com was interrupted, Error 101 (net:: ERR_CONNECTION_RESET): The Connection was reset.”
Note: You need to follow the options given below to fix the ERR_CONNECTION_RESET error and make sure to reload the webpage each time you complete following each one of the fixes.

Option 1 – Check the Network Cables and restart the router then reconnect

Of course, the first thing you can try is to check if the network cables connected to your computer or router are properly connected. And if your computer is connected via Wi-Fi, you need to make sure to restart your router once. In addition, you can also forget the Wi-Fi your computer is currently connected to and then try reconnecting again to see if it would work.

Option 2 – Try removing the Proxy

Removing the Proxy might also help you in fixing the ERR_CONNECTION_RESET error in Chrome. Here’s how you can do it:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Try to increase the Maximum Transmission Unit (MTU)

You can also try increasing the Maximum Transmission Unit to fix the error. To do so, follow these steps:
  • Open Settings and go to Network & Internet > Ethernet.
  • From there, take off the Active Wireless / Wired Network Connection.
  • Next, open Command Prompt as admin.
  • Then type the “netsh interface IPv4 set subinterface “Ethernet 4” mtu=1472 store=persistent” command and hit Enter to execute it.

Option 4 – Flush the DNS and reset TCP/IP

Flushing the DNS and reset TCP/IP could also help in fixing the ERR_CONNECTION_RESET error in Chrome. To do so, refer to these steps:
  • Click the Start button and type in “command prompt” in the field.
  • From the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
  • After opening Command Prompt, you have to type each one of the commands listed below. Just make sure that after you type each command, you hit Enter
    • ipconfig /release
    • ipconfig /all
    • ipconfig /flushdns
    • ipconfig /renew
    • netsh int ip set dns
    • netsh winsock reset
After you key in the commands listed above, the DNS cache will be flushed and the Winsock, as well as the TCP/IP, will reset.

Option 5 – Disable the AppEx Networks Accelerator feature

The AppEx Networks Accelerator is known to slow down network connections. Some users reported that it slows down the network speed by 70% up to 80% which is why you need to disable it. Here’s how you can do it:
  • Go to Settings and select Network & Internet and from there select Ethernet > Change adapter options.
  • Next, right-click on the network connection and select Properties.
  • Then look for AppEx Networks Accelerator and uncheck its checkbox.
  • Now click the OK button to save the changes and then check if the error is now fixed.

Option 6 – Delete the WLAN Profiles

Deleting the WLAN Profiles might be a good idea if you are not able to connect to the internet on your computer and if you’re using Wi-Fi. It could be that the networks that were connected previously have gone rogue which is why it is not connecting properly. And so deleting the WLAN profiles might help you in fixing the ERR_CONNECTION_RESET error.

Option 7 – Reinstall the Network Adapter Drivers

  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Then right-click on each one of the Network drivers and select “Uninstall device”.
  • Restart your PC.

Option 8 – Try to disable the Wi-Fi Miniport

  • In the Cortana Search box, type “command prompt” then right-click on the search result and select “Run as administrator”.
  • After opening Command Prompt with admin privileges, type the commands listed below and hit Enter right after you key in each one of them.
    • netsh wlan stop hostednetwork
    • netsh wlan set hostednetwork mode=disallow
  • Now exit Command Prompt and tap the Win + R keys to open the Run dialog box.
  • Type “cpl” in the field and hit Enter to open Network Connections.
  • From there, look for Microsoft Virtual Wi-Fi Miniport and right-click on it, and then select Disable.

Option 9 – Start Chrome in Safe Mode

The same with Windows Safe Mode, starting Chrome in Sage mode will open the browser but without all the user settings and extensions. And then try opening the website you were trying to open earlier.

Option 10 – Reset Google Chrome

  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up the option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.
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Types of Malware Attacks & How to Battle Them

Afraid of the growing threats online? As you should be. But we’re here to show you what kinds of malware are out there and what you can do to keep them at bay.

Malware definition

Malware comes from the term malicious software. It’s software designed to attack and exploit devices and networks to the advantage of the hacker who made it.

Malware can be transmitted in different ways. Most commonly this happens via infected USB drives, downloadable files or malicious websites. Depending on the type and ultimate goal, the consequences of a malware attack can range from negligible to catastrophic.

Credit: Ed Hardie on Unsplash

What kinds of malware are there?

1. Virus

A virus is typically spread via infected files, websites or links. It’s one of the oldest malware types and one of the most difficult to get rid of. That’s because, once activated, it replicates itself - hence the name. 

It can perform different kinds of attacks, depending on what the creator wants to achieve. The main characteristic of a virus is that it really doesn’t show itself until you activate the host. So that’s a scary thought for sure.

2. Adware

Sometimes an ad blocker isn’t enough to fight off unwanted ads. And some of them can, unfortunately, be malicious. They may redirect you to infected sites or prompt downloads of risky files. Even just opening a malicious site can lead to data theft.

So, definitely be careful when clicking around. Even if an ad seems completely legitimate, you can never be too sure.

3. Ransomware

Through ransomware, cybercriminals gain access to a user’s data and use it to extort them for money. Basically, the user is threatened with data deletion or even exposure if a ransom isn’t paid by a specific deadline.

This is a particularly nerve-wracking type of malware. If it targets an individual, it preys upon their sense of anxiety, fear, guilt and even shame. If it targets a business (which is a lot more common), it preys upon not only that business’s profit but also every single one of their customers and their data.

4. Trojans

This type of malware disguises itself very well as a legitimate-looking program. Once you download it, hackers can get full access and control of your device, data and network. They can even be hidden in games, apps and attachments. They cannot self-replicate, though, so we guess that’s… good news?

5. Worms

Worms can replicate, just like viruses, but you don’t need to actually activate the infected program for them to get going. They can be used for various purposes, ranging from data deletion to file encryption to support a ransomware attack.

Credit: Growtika on Unsplash

6. Spyware

Spyware refers to malicious software that stays hidden on your computer and monitors your activity. The best-known type is keyloggers. This can be used to steal sensitive data like passwords and banking information.

7. Rootkits

Rootkits are among the most dangerous types of malware. They allow administrative access and full control of a device, which lets hackers continue hijacking all your data and monitoring your activity without your knowledge.

8. Botnets

Botnets are networks made up of bots - computers that cybercriminals have infected with malicious software. Bots and botnets give hackers remote access to users’ devices and allow them to spy on your camera, take screenshots, memorize passwords and launch Distributed Denial of Service attacks. This one truly makes your hair stand on end.

What can you do about it?

You know the old adage - better safe than sorry. And trust us, malware attacks are such a pain in the you-know-what that you really don’t want to be sorry.

Luckily, there are simple solutions that can shield you from most digital threats these days. What you want to be looking at is a solid antivirus program. Well, technically, you need an antimalware program, but since the latter evolved from the former, we still mostly refer to them as antivirus software.
The majority of antimalware programs these days don’t just shield you from potential risks online, but include additional features as well. For example, some Bitdefender antivirus packages also include parental control and a VPN. And Bitdefender is not just for PCs either - it offers protection for your beloved iPhone or Android as well. You can throw in a password manager in there too, for an additional layer of security.

Credit: Dan Nelson on Unsplash

If you aren’t too concerned about all these various threats or feel like you don’t need extra security, you can at least take a step to protect your information from being exposed to lurking cybercriminals as you’re browsing. This can be done through a good VPN like Surfshark, which hides your identity in the digital space and prevents your data from being tracked.

Choosing the right protective software is especially important if you have children with access to the Internet, since they’re unfortunately even more vulnerable to malicious attacks. If you aren’t sure what the right kind of antimalware program is right for you, you can reach out to us and we’ll be happy to help keep your entire household or office digitally secure.

The bottom line

The truth is that there’s no way to be 100% protected in the online world. Hackers are constantly coming up with new ways to infiltrate our devices. But malware-battling software evolves along with them and there’s still plenty you can do to keep risks away. Stay safe!

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Enabling the new Light Mode Theme in Windows
In case you don’t know, Windows now comes with an all-new Light Mode theme which gives a light accent color to the Taskbar, Start, and Notification Area. Aside from that, it also brings new improvements and features. This new theme is somewhere between dark and completely white and in this post, you will be guided on how you can enable this new feature in your Windows 10 computer. Although the Light Mode sure looks stunning and a lot of users love it, it actually switches all the apps plus the Taskbar and Start Menu to the light mode which was not the case before. In addition, the icons in the system tray area, as well as the notification center, are also inverted. To resolve that, there are several ways you can customize the light mode theme as well as activate it in the Windows 10 v1903. How? Refer to each one of the options given below.

Option 1 – Via Theme settings

Windows 10 brought a new theme called “Windows (Light)” which will enable the light mode automatically and will set the accent colors to automatic. This will also apply the new Windows 10 wallpaper on your desktop. To enable Windows (Light), all you have to do is right-click on the desktop and select Themes from the left menu. After that, select the Windows (Light) option under the Change Themes section. This will apply to the Windows (Light) mode.

Option 2 – Via Color settings

The second and more customizable way to activate the light mode is via Settings. Aside from the Light and Dark, Windows also introduced a Custom color option which allows you to decide the default Windows and App mode independently. To enable Light mode via Settings, refer to the steps below.
  • First, open Settings and go to Personalization.
  • After that, select “Colours” from the left menu.
  • Next, select Light under the “Choose your color” section to activate the light mode in Windows 10. This will activate light mode all over your computer.
Note: If after activating light mode, you find that you don’t like it and you want to keep things as they were before (Light App Mode and Dark Windows Mode), you can achieve that using the Custom option. All you have to do is select Custom from the drop-down menu to decide the default Windows and app mode independently. After that, select light under the default app mode and dark under the default Windows mode so that you can keep things as they were before the update. On the other hand, you can also try the opposite version of the light Windows mode and Dark app mode since Windows increased the level of customizability which allows users to use an option of a completely light mode.
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Truth about private and incognito browsing
Privacy is a hot topic lately in all circles so naturally themes like private or incognito browsing pop up immediately as discussion topics. Naturally, when discussing private or incognito browsing it is very important to understand what exactly private or incognito browsing is, what does it do and how it works in order to shed some light on is it really private and safe as we are told. So, when you browse the internet normally websites have tendencies to save your browsing data, save cookies, remember passwords, etc in order to provide you with a better surfing experience next time you visit that same site. Private or incognito browsing treats you as a completely new user which is the first time visiting a given website. It clears all your data, including your browsing history, cookies, etc., on exiting. Every website you visit in private or incognito mode treats you as a new visitor, even if you have visited it before in incognito mode. And basically, that's it. So is it really private? No, it is just a non-remembering mode of internet browsing where after your browsing session history and other data is cleared from the browser, but while you are on the internet you are pretty visible to all like any other normal user. There are a lot of misconceptions and wrong thinking about browsing the internet in this mode so let's take a look at some typical ones.
  1. The government and other companies can not track me

    Many people think that the Government cannot trace their identity when they surf privately. This is only a myth. There are many ways by which the Government can reach you if you do something illegal. When you surf online, you are connected with an ISP of your area, which helps the officials track your location.
  2. Virus and other malware can not infect me while in private or incognito mode

    Many people think that private mode protects them from virus and malware attacks. It is not true because malware and viruses can enter your PC through a software download, phishing email, etc. To protect your PC from virus and malware attacks, you should have good security software.
  3. My IP address is hidden when I am in incognito or private browsing mode

    This is not 100% true. If you search “What is my IP” in incognito and standard mode, you will get the same results. This means that websites can view your IP address in private mode also. Using a VPN would be a good option if you want to hide your IP.
  4. I can not be tracked via ads

    Since cookies are deleted after exiting private browsing, many people think that ads cannot track them. When you surf in incognito mode, the browser saves cookies in a temporary mode, allowing ads to track you during your entire private browsing session.
  5. I am not visible when I am in incognito or private

    You may think if you sign in to your Gmail or other social media accounts in private mode, no one will see you online. This is not true. It does not matter whether you have signed into your account in normal mode or incognito mode; others can always spot you online.
In your regular browsing mode, you may have some addons, extensions, themes, etc installed and you can use them. They may track your activities. The data is deleted when you exit the browser. When you use the private browsing mode, the browser is loaded in its original form, typically without the installed addons, extension, themes, etc. The data gets deleted when you exit the browser. This mode doesn’t save data to disk but keeps it in memory during the current session. If you are really concerned about your privacy we have articles about using DuckDuckGo and deep web where you can be sure that your browsing sessions are encrypted.
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How to place different wallpapers on 2 screens
Two monitor systems are not such a rarity like they were just a couple of years ago. More and more people are finding out the benefits of having 2 screens instead of one no matter if you play games or do serious work. So how technology has moved forward and new norms so have Windows and we can now set different wallpapers to different screens very easy, a task which was very difficult in the past.
  1. Go to the Personalization option in the Control Panel.
  2. Right-click on your home screen and select the Personalize option from the menu.
  3. In the new window, you can browse for images you wish to set as wallpaper on both of your monitors. This way, the images would be preloaded in the “Choose your picture” option.
  4. Right-click on the image. Doing this will open a new menu that will allow you to set wallpapers for each screen. There is also another option called “Choose a fit” which gives you the option to select the fit of the wallpaper.
  5. Choose one wallpaper for “monitor 1” and a different wallpaper for “monitor 2.” You will now see your dual-screen setup customized with two different wallpapers.
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