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Cortana is Not Connecting to the Internet

Recently, a number of Windows 10 users reported that they were not able to use Cortana properly because it wasn’t able to connect to the internet. According to these users, Cortana won’t connect to the internet even when their internet connection is stable. According to security experts, this issue is confirmed to occur only with Microsoft accounts.

This problem might have something to do with a proxy server that interferes with Cortana. There were reports that this issue was caused by a proxy that was filtering the network connection which also happens to interfere with Cortana’s ability to adapt search results and queries based on the user’s location. It could also be caused by some glitch in the home network or your Microsoft account information is inconsistent or your Microsoft account has to be verified.

Here are some suggestions that could help fix the connection issue in Cortana, just start with the first one and work your way down until you encounter an option that fixes the problem.

Option 1 – Restart or reset your modem or router

The first thing you can try is restarting or resetting your modem or router. All you have to do is unplug the power cable of the modem and then plug it back in after a few seconds. You could also use the reset button of the modem at the back if it is one. But before you press the reset button, keep in mind that it will erase all the connection credentials and it will be set back to its default settings. After rebooting the network, you can restart your computer to force your modem or router to reassign an IP address to your computer.

Option 2 – Restart Cortana

Restarting Cortana can help you resolve the issue.

  • To restart Cortana, open the Task Manager, right-click on Cortana and select the “End process” option.
  • Then go to the File tab and select “Run new task”.
  • After that, type in “cortana.exe” and press Enter to restart the process.

Option 3 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Open another app that uses a Microsoft account

This might seem like an odd fix, however, a couple of users tried doing this and it worked for them as it allowed Cortana to connect to the internet again. In this option, you just have to launch another app that uses your Microsoft account information in the same way as Cortana, for instance, the Store app. Once you open the app, a prompt should appear along with a dialog box that allows you to update your Microsoft account with the information required. After that, restart your computer and check if Cortana is now able to connect to the internet or not.

Option 5 – Verify your Microsoft account

In some cases, Cortana might not be able to connect to the internet because your Microsoft account is no longer verified. This usually happens when you use a two-step authentication system with your Microsoft account. To verify it, just open Settings and click on Accounts. After that, check if you have a Verify hyperlink under your Microsoft account or not then click on Verify. Afterward, follow the next on-screen prompts to verify your Microsoft account. Once your account is verified, restart your computer.

Option 6 – Reset Cortana settings

  • Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
  • Restart your PC.
  • After your computer boots, launch Cortana again and check.

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Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Try disabling the VPN

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Option 6 – Reset Windows Update components

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Error 1321 is a Windows PC error. This occurs when you try to install a Microsoft Office suite or program on your PC. The set-up program stops responding and the error message is displayed on the computer screen in the following format:
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Solution

Restoro box imageError Causes

Common causes of the occurrence of error 1321 are:
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Further Information and Manual Repair

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Browser hijacking signs and symptoms

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How they get into your PC

Browser hijackers may use drive-by downloads or file-sharing networks or perhaps an e-mail attachment in order to reach a targeted computer. Many browser hijackings originate from add-on applications, i.e., toolbars, browser helper objects (BHO), or extensions added to web browsers to provide them additional functionality. A browser hijacker may also come bundled up with some freeware that you inadvertently download to your computer, compromising your internet security. A good example of some notorious browser hijackers includes Anyprotect, Conduit, Babylon, SweetPage, DefaultTab, Delta Search, and RocketTab, but the names are constantly changing. Browser hijacking can bring about severe privacy issues and even identity theft, disrupt your browsing experience by taking control over outbound traffic, considerably slows down your computer by depleting lots of resources and result in system instability also.

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Certain hijackers can be removed by simply uninstalling the corresponding free software or add-ons from the Add or Remove Programs in the Microsoft Windows control panel. Yet, some hijackers are far harder to find or get rid of as they might get themselves connected with some critical system files which allow it to operate as a necessary operating-system process. Furthermore, manual removal demands you to execute several time-consuming and complex actions which are very difficult to do for novice computer users. Browser hijackers can be effectively removed by installing and running anti-malware software on the affected PC. Safebytes Anti-Malware has a cutting-edge anti-malware engine to help you avoid browser hijacking in the first place, and mop up any existing issues. Along with anti-virus software, a PC optimizer tool will help you repair Windows registry errors, eliminate unwanted toolbars, secure your internet privacy, and improve overall system performance.

Find Out How To Install Safebytes Anti-Malware On An Infected Computer system

All malware is bad and the effects of the damage can vary according to the specific type of malware. Some malware variants modify browser settings by adding a proxy server or change the PC’s DNS configurations. In these cases, you will be unable to visit some or all of the websites, and thus unable to download or install the necessary security software to get rid of the malware. So what should you do if malicious software keeps you from downloading or installing Safebytes Anti-Malware? Follow the instructions below to get rid of malware through alternate methods.

Install the anti-malware in Safe Mode

In Safe Mode, you may adjust Windows settings, un-install or install some software, and eradicate hard-to-delete malware. In the event, the malware is set to load automatically when the PC starts, shifting to this mode may well prevent it from doing so. To start the computer into Safe Mode, hit the “F8” key on the keyboard just before the Windows logo screen comes up; Or right after normal Windows boot up, run MSConfig, look over the Safe Boot under the Boot tab, and then click Apply. After you restart into Safe Mode with Networking, you may download, install, as well as update the anti-malware program from there. At this point, you could run the antivirus scan to eliminate viruses and malware without any interference from another application.

Utilize an alternate internet browser to download security software

Some malware might target vulnerabilities of a specific browser that obstruct the downloading process. When you suspect that your Internet Explorer happens to be hijacked by a virus or otherwise compromised by online hackers, the most effective plan of action is to switch over to a different web browser such as Chrome, Firefox, or Safari to download your chosen computer security software – Safebytes Anti-Malware.

Install and run anti-virus from your flash drive

Another option is to save and run an antivirus software program entirely from a USB drive. Do these simple measures to clear up your affected PC using portable anti-malware. 1) On a virus-free PC, install Safebytes Anti-Malware. 2) Plug the Flash drive into the uninfected computer. 3) Double-click the Setup icon of the antivirus program to run the Installation Wizard. 4) Choose the drive letter of the pen drive as the location when the wizard asks you where you would like to install the anti-virus. Follow activation instructions. 5) Transfer the flash drive from the uninfected computer to the infected computer. 6) Double-click the antivirus software EXE file on the thumb drive. 7) Click on “Scan Now” to run a complete scan on the infected computer for malware. If no other method of downloading and installing an anti-malware program works, then you’ve no other choice than to hit the final resort: a full Windows reinstallation, which can get rid of that nasty virus and help you regain internet access. If you’re unsure which method to use, simply contact our toll-free number 1-844-377-4107 to speak to our technical team. Our experts will take you step-by-step through the malware removal process on the phone and also restore your computer remotely.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows PC

If you’re looking to download an anti-malware application for your computer, there are numerous tools out there to consider nonetheless, you just cannot trust blindly anyone, irrespective of whether it is paid or free software. Some of them are excellent, some are ok types, and some will harm your PC themselves! You need to choose one that is dependable, practical, and has a strong reputation for its malware source protection. On the list of recommended software programs is SafeBytes Anti-Malware. SafeBytes has a very good history of top-quality service, and customers are very happy with it. SafeBytes anti-malware is a very effective and easy-to-use protection tool that is made for end-users of all levels of IT literacy. With its cutting-edge technology, this application can help you get rid of multiples types of malware including computer viruses, worms, PUPs, trojans, adware, ransomware, and browser hijackers. There are numerous great features you will get with this particular security product. The following are some of the features you might like in SafeBytes. Robust Anti-malware Protection: This deep-cleaning antimalware software goes much deeper than most anti-virus tools to clean your computer system. Its critically acclaimed virus engine locates and disables hard to remove malware that conceals deep inside your computer. Real-time Active Protection: SafeBytes offers real-time active monitoring and protection from all known computer viruses and malware. This software will always keep track of your computer for any suspicious activity and updates itself regularly to keep current with the latest threats. Fast Scan: This computer software has one of the fastest and most efficient virus scanning engines in the industry. The scans are highly accurate and take a little time to complete. Internet Security: SafeBytes gives an instant safety rating on the web pages you are going to check out, automatically blocking harmful sites and making sure that you’re certain of your safety while browsing the net. Lightweight: This application is not “heavy” on the computer’s resources, so you’ll not notice any overall performance problems when SafeBytes is operating in the background. 24/7 Guidance: You can obtain high levels of support round the clock if you’re using their paid software.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove EmailAccountLogin without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by EmailAccountLogin

Files: C:Program FilesEmail Account Login C:UserAppDataRoamingEmail Account Login C:ProgramDataEmail Account Login C:UsersUserAppDataLocalEmail Account Login %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677emailaccountlogin.exe %LOCALAPPDATA%MicrosoftInternet ExplorerRecoveryHighActiveRecoveryStore.E2864823-7CB8-11E7-989D-0A00278A626A.dat %LOCALAPPDATA%MicrosoftInternet ExplorerRecoveryHighActiveE2864824-7CB8-11E7-989D-0A00278A626A.dat %LOCALAPPDATA%MicrosoftInternet Explorerframeiconcache.dat %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Commondbg.js %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Commonimggreen-btn.png %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Commonimggrey-btn.png %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Commonjquery.min.js %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Commonjson3.min.js %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Commonstats.js %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Finish.zip %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Finishindex.html %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Finishscript.js %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677Finishstyles.css %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677IES.zip %TEMP%CF49E01A-6F41-4B56-9743-DBC375176677IESie.png Registry: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWpm HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settingsrandom HKEY_LOCAL_MachineSoftwareClasses[adware name] HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun .exe HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings CertificateRevocation = 0 HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionrunrandom HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain Default_Page_URL
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How to Fix Error Code 0xC004C020

Error Code 0xC004C020 (Code 0xC004C020) – What is it?

Error code 0xC004C020 (Code 0xC004C020) is an error that occurs when you attempt to activate a copy of Windows 7 with a key, but the key has already been activated multiple times. When receiving this error code, it means that you are trying to exceed the number of times that the Windows 7 key is allowed to be activated. Common symptoms include:
  • Attempting to install Windows 7 with a key and a dialog box with the code 0xC004C020 is displayed.
  • The computer is unable to install Windows 7 with the key.
  • Certain features will refrain from working until the correct key has been entered.

Solution

Restoro box imageError Causes

Error Code 0xC004C020 occurs when you are not able to install Windows 7 using a previously purchased key code that has been installed numerous times previously on the same computer.
  • You are not able to use your previously used key to install Windows 7.
  • You have used the Windows 7 key the maximum number of times allowed.
Error code 0xC004C020 simply means that the Windows 7 code that you are trying to use to install Windows 7 has already been used the maximum number of times allowed, even when installing it on the same computer that it was previously used on. This would indicate that the key is what is known as a volume key- meaning that there is a cap on the number of uses.

Further Information and Manual Repair

Many people encounter this problem when they are doing software development or testing and need to reinstall Windows 7. Some people might also encounter this error code when installing Windows 7 with a key that was used too many times previously. It should be noted that there are several ways to fix this problem, but if nothing is working, you should contact a computer repair technician.

Method One

Activate by phone- the long method.
  1. Click the start button, right-click Computer, click Properties, and then click Activate Windows.  This will open Windows Activation.
  2. Click on “Show me other ways to activate”.
  3. Find and enter the Windows 7 key, then click Next.
  4. Click on “Use the automated phone system”. If you are prompted for an administrator password or a confirmation, confirm or type the password now.
  5. Select the location nearest to you and then click the Next button.
  6. There will be a list of available phone numbers, choose one and call it. There will be an automated system that will guide the activation process.
  7. Enter the installation ID when prompted, it will be listed on your computer screen.
  8. The phone system will give you a confirmation ID, write this down.
  9. Type this confirmation ID into the space that is provided by step 3. This will be in the activation dialogue. Then, click NEXT and follow the instruction.
  10. If this is not successful, stay on the line and be transferred to a customer service representative that will assist you.

Method Two

Activate by phone- this is a much simpler method.
  1. Click on Start, type: slui.exe 4 into the Search box
  2. Press Enter on the keyboard.
  3. Pick your country.
  4. Choose the Phone Activation option; stay on hold to speak with a customer service representative.

Method Three

Error code 0xC004C020 occurs if you have used your Windows 7 activation key on multiple computers, or multiple times on the same computer. You are not allowed to exceed the uses of the key—you should consider purchasing a new key if this is the case. A Windows 7 key is available for purchase online through the Microsoft website, in the shop section. The new product key must then be activated within 30 days, or it becomes no longer valid. It can be activated online or through the telephone. If it is not activated on time, features will stop working until the new key has been activated. This should be the last resort method, as you should not have to purchase a new Windows 7 key code if it is not necessary. If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.
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