Cortana is Not Connecting to the Internet

Recently, a number of Windows 10 users reported that they were not able to use Cortana properly because it wasn’t able to connect to the internet. According to these users, Cortana won’t connect to the internet even when their internet connection is stable. According to security experts, this issue is confirmed to occur only with Microsoft accounts.

This problem might have something to do with a proxy server that interferes with Cortana. There were reports that this issue was caused by a proxy that was filtering the network connection which also happens to interfere with Cortana’s ability to adapt search results and queries based on the user’s location. It could also be caused by some glitch in the home network or your Microsoft account information is inconsistent or your Microsoft account has to be verified.

Here are some suggestions that could help fix the connection issue in Cortana, just start with the first one and work your way down until you encounter an option that fixes the problem.

Option 1 – Restart or reset your modem or router

The first thing you can try is restarting or resetting your modem or router. All you have to do is unplug the power cable of the modem and then plug it back in after a few seconds. You could also use the reset button of the modem at the back if it is one. But before you press the reset button, keep in mind that it will erase all the connection credentials and it will be set back to its default settings. After rebooting the network, you can restart your computer to force your modem or router to reassign an IP address to your computer.

Option 2 – Restart Cortana

Restarting Cortana can help you resolve the issue.

  • To restart Cortana, open the Task Manager, right-click on Cortana and select the “End process” option.
  • Then go to the File tab and select “Run new task”.
  • After that, type in “cortana.exe” and press Enter to restart the process.

Option 3 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Open another app that uses a Microsoft account

This might seem like an odd fix, however, a couple of users tried doing this and it worked for them as it allowed Cortana to connect to the internet again. In this option, you just have to launch another app that uses your Microsoft account information in the same way as Cortana, for instance, the Store app. Once you open the app, a prompt should appear along with a dialog box that allows you to update your Microsoft account with the information required. After that, restart your computer and check if Cortana is now able to connect to the internet or not.

Option 5 – Verify your Microsoft account

In some cases, Cortana might not be able to connect to the internet because your Microsoft account is no longer verified. This usually happens when you use a two-step authentication system with your Microsoft account. To verify it, just open Settings and click on Accounts. After that, check if you have a Verify hyperlink under your Microsoft account or not then click on Verify. Afterward, follow the next on-screen prompts to verify your Microsoft account. Once your account is verified, restart your computer.

Option 6 – Reset Cortana settings

  • Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
  • Restart your PC.
  • After your computer boots, launch Cortana again and check.

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Solution

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Further Information and Manual Repair

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Method two: Verify your Network Connection

Verifying your network connection is another way you can resolve your Outlook issues, i.e. once the issue is in fact a network-based problem.

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Method three: Check your Firewall or Router Settings

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Solution

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If you enter an invalid product key or do not have a digital entitlement for the edition of Windows you are attempting to activate, you may experience error code 0xc004f210. Since this error usually occurs due to these main reasons, you will most likely find success resolving this issue by ensuring you use a valid product key or activate an appropriate edition of Windows based on the edition of your digital entitlement.

Further Information and Manual Repair

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Method Two: Ensure Edition of Windows Matches Your Digital Entitlement

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  • Step 2: After opening Command Prompt as admin, type the regsvr32.exe vbscript.dll command and hit Enter to execute it.
  • Step 3: After entering the command, it will re-register the concerned DLL file using the regsvr32.exe, a Windows OS tool. The Regsvr32 tool is a command-line utility that allows users to register or unregister OLE controls like the DLL and ActiveX (OCX) controls in the Windows operating system. After the command you entered has successfully run, you will see a message saying, “DllRegisterServer in vbscript.dll succeeded.”
On the other hand, if re-registering the DLL file didn’t work, you might have to log on to your computer using an administrator account and then try re-registering the DLL file once more. But before you do that, you need to create a system restore point first so that if anything goes wrong, you can always undo the changes you’ve made. After creating a system restore point, double-click on the downloaded .reg file to add its contents to the Registry. After that, try opening the program you were trying to open but weren’t able to because of the error. If it doesn’t work, you can always reinstall the affected programs that throw up the error and see if it resolves the problem. You could also seek the help of a one-click solution to fix the problem for you. This program is a useful tool that does not only repair corrupted registries and optimize your PC’s overall performance but also resolves any DLL issues like the Failed to register a VB Script DLL. Reinstall or run Regsvr32.exe Vbscript.dll to self-register” error. Aside from that, it also cleans out your computer for any junk or corrupted files that help you eliminate any unwanted files from your system. This is basically a solution that’s within your grasp with just a click. It’s easy to use as it is user-friendly. For a complete set of instructions for downloading and using it, refer to the steps below.
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