On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.
Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected.
The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.
Technical Details of CCleaner Malware Injection
First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.
Restore Your PC (If Possible)
As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.
Update CCleaner to the Latest Version
While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.
D3dx9_32.dll is basically a type of dynamic link library used to load and run different programs on the PC. The D3dx9_32.dll error message pops on the screen when this file is unable to load successfully. The error message is displayed in either of the following formats on the computer screen:
"The file d3dx9_32.dll is missing" "D3DX9_32.DLL is missing. Replace D3DX9_32.DLL and try again." "File d3dx9_32.dll not found""D3dx9_32.dll not found. Reinstalling might help fix this.""Missing component d3dx9_32.dll"
This error usually pops while using gaming software. The D3dx9_32.dll error is displayed after a game is loaded or before the game-play begins. However, it may also appear in software that uses advanced graphic features.
Solution
Error Causes
D3dx9_32.dll error may occur due to multiple causes. These include:
The problem is related to Microsoft DirectX software. This software includes the D3dx9_32.dll file in its software collection.
Incompatible Video Card Drivers
Improper game installation
DLL File Corruption
Registry issues
Viral infection
Further Information and Manual Repair
To avoid inconvenience, it is advisable to fix the error right away. To resolve it you don’t need to be a technical whiz or hire a technician. Luckily, the D3dx9_32.dll file error is quite easy to fix. Here are some of the best and effective DIY methods that you can try to remove the error:
Method 1 - Install the Latest Version of DirectX
Since D3dx9_32.dll error is related to DirectX software, it is advisable to make sure that you have the latest version of this software installed on your PC.
To install the updated version, simply go to Microsoft’s official website, download the software from there and install it on your PC. To activate changes, restart your computer.
Method 2 - Uninstall and then Re-install Gaming Application
If the error still persists, then the reason for it could be the gaming application. Sometimes D3dx9_32.dll error may also occur due to poor program installation.
Therefore, in this case it is recommended that you first uninstall the program by going to the Add/Remove program option. And once the program is uninstalled, try re-installing it on your PC. Hopefully, it will remove the error.
Method 3 - Restore the Damaged/Corrupt D3dx9_32.dll File
The error may also pop due to the damaged or corrupt D3dx9_32.dll file. This indicated registry issues.
When the registry becomes overloaded with unnecessary and obsolete files, there is not enough space for other files to store. Due to the poor registry maintenance, the system and dll files are often damaged. To restore the damaged D3dx9_32.dll file, you need to clean the registry first.
You can do this manually, but that will be quite time-consuming and slightly technical.
Therefore, download a registry cleaner. A registry cleaner scans all registry-related errors and removes them right away. It cleans the registry and restores the damaged dll files.
Method 4 - Scan for Viruses
If the D3dx9_32.dll error is triggered by viruses, then it is advisable to scan your PC with an antivirus. It will scan and removes all viruses from your system.
Whether D3dx9_32.dll error is related to registry issues or viral infection, download Restoro.
It is a cutting-edge, advanced, and multi-functional PC Fixer. A one-stop solution for all PC-related issues. It is deployed with a powerful registry cleaner, an antivirus, a system optimizer and several other scanners.
The registry cleaner detects and removes all registry errors and repairs damaged Dll files including D3dx9_32.dll file and simultaneously the antivirus utility scans your entire PC for all types of malicious software infecting your system including spyware, Trojans, adware and malware.
The system optimizer feature ensures your PC works at its optimal level.
Restoro PC Fixer is safe and efficient. It has a user-friendly interface which makes it quite easy for all levels of users to operate. In just a few simple clicks, errors are resolved.
In addition to this, you can download it on all Windows PC. It is compatible with all Windows versions.
Click here to download Restoro and resolve D3dx9_32.dll error code on your PC today.
If you have set a static IP address manually in your Windows 10 computer and you encounter an error saying, “This operation failed as no adapter is in the state permissible for this operation”, then you won’t be able to connect to any network.
Many users have reported that they were unable to connect to any network after they set their IP addresses manually and all they see is a red cross symbol on the network icon located at the left-hand side of the taskbar. And upon trying to release the IP configuration and renew the address using Command Prompt or Windows PowerShell, they are getting the error instead. Users also noted that their internet connection is fine since they were able to connect to their Wi-Fi connection on their mobile devices. However, they find it hard to connect to the internet using their PCs. To fix this issue, here are some possible fixes you can check out. Make sure to follow each one of the instructions carefully.
Option 1 – Try to run the Internet Connections troubleshooter
As you were not able to connect to your internet connection using your PC, you can try to run the Internet Connections troubleshooter as it might resolve the problem. Refer to the following steps to run this troubleshooter:
Tap the Win + I keys to open Settings.
After opening Settings, go to Update and Security.
Next, navigate to the Troubleshoot pane and select the Internet Connections section and click the Run Troubleshooter button to get started.
Wait until the troubleshooter is finished doing its job and then try connecting to your network again.
Option 2 – Try to perform Network Reset
As pointed out, the “This operation failed as no adapter is in the state permissible for this operation” error occurs due to the static IP you’ve set. Thus, to fix it, you can try to perform a Network Reset. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
Tap the Win + I keys to open Settings.
From there, go to the Network and Internet section.
Next, scroll down and look for “Network Reset” under the status pane.
After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.
Option 3 – Try to update or rollback or uninstall the Network drivers
You might also want to update, roll back, or disable your Network drivers to fix the “This operation failed as no adapter is in the state permissible for this operation” error.
Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
Then right-click on each one of the Network drivers and depending on your preference, you can either select “Update driver”, “Disable device” or “Uninstall device”.
After that, restart your PC and see if it helped in fixing the netio.sys Blue Screen error.
Option 4 – Try to reset Winsock, TCP/IP & Flush DNS
You might also want to try resetting Winsock, TCP/IP, and flushing DNS might help you resolve errors. To do so, follow these steps:
Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.
netsh winsock reset – type in this command to reset Winsock
netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
ipconfig /flushdns – type in this command to flush the DNS cache
Next, restart your PC and check if the problem’s fixed.
Option 5 – Temporarily disable Firewall and third-party antivirus
Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.
Windows 10 has a UWP app for its Camera that you can use to take pictures and videos. However, if you suddenly encounter an error code 0xa00f4243 while using the Camera UWP app, then you’ve come to the right place as this post will provide some potential fixes that you can use to fix the problem.
This kind of error could be due to an outdated or corrupted driver or a third-party program. When this error appears on the Camera UWP app, you will see the following error message:
“Close other apps. It looks as though another app is already using the camera. If you need it, here’s the error code: 0xA00F4243 (0xC00D3704)”
To fix the error code: 0xA00F4243 (0xC00D3704) in the Camera UWP app, you can try to run the Windows Store Apps troubleshooter or reset the Camera app or update or reinstall the driver or apply some tweaks in the Registry Editor. In addition, you can also try checking the Windows Services or run the System File Checker.
Option 1 – Try to run the Windows Store Apps troubleshooter
The Windows 10 Store Apps Troubleshooter will help you in fixing the Camera UWP app error code: 0xA00F4243 (0xC00D3704). This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.
To use the Windows Store Apps Troubleshooter, follow the steps below.
Tap Win + I keys again to open the Windows Settings panel.
Go to Update & Security and then go to Troubleshoot.
Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.
Option 2 – Try to reset the Camera app to fix
As pointed out earlier, you can also reset the Camera app to fix the error. To do so, follow the steps below.
The first thing you have to do is go to the My Pictures folder under the C: drive of the File Explorer and then delete the Camera Roll folder.
Once you’re done, right-click on an empty area on your screen and create a new folder and name it “Camera Roll”.
Then from the Start menu open the Settings app and select System.
From there, navigate to the Apps and features section.
Now go to Camera and click on the Advanced Options and click the Reset button.
Option 3 – Try to reinstall the drivers for the Camera app
You might want to reinstall the Camera drivers as it could resolve the problem. To do so, refer to these steps:
First, boot your computer into Safe Mode.
After that, tap the Win + R keys to launch Run.
Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
After that, a list of device drivers will be displayed. From there, look for the driver listed under the Camera section and then, right-click on each entry of the device drivers and select the “Uninstall Device” option from the menu.
Now restart your computer.
After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
Option 4 – Try to use the Registry Editor
Tap the Win + R keys to open the Run utility and type “Regedit” in the field and hit Enter to open the Registry Editor.
After that, navigate to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media FoundationPlatform
Here, look for a DWORD named “EnableFrameServerMode” and if you can’t see it, just create a new DWORD by right-clicking on any empty space.
Then select New > DWORD (32-bit) Value and name it as “EnableFrameServerMode”.
Double click on the newly created DWORD and set its Value data to “0” and click on OK.
Restart your computer and see if it fixes the Camera UWP app error code: 0xA00F4243 (0xC00D3704).
Option 5 – Try checking the Windows Services
Note that this option only applies to computers with Intel Hardware for the Camera.
Tap the Win + R keys to open the Run dialog box and type “services.msc” and hit Enter to open the Services Manager.
Next, look for the “Intel(R) RealSense(TM) Depth” service from the list of services and double click on it to open its Properties.
After that, change its Startup Type to “Automatic” and make sure it’s running and then click on the Apply and OK buttons to save the changes made.
Restart your computer and check if the problem has been resolved.
Option 6 – Try running System File Checker or SFC scan
System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
Tap Win + R to launch Run.
Type in cmd in the field and tap Enter.
After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them.
Windows Resource Protection found corrupt files but was unable to fix some of them.
TelevisionFanatic is a potentially unwanted browser hijacking extension developed by Mindspark Interactive Network. It is marketed to enjoy one-click access to local TV listings, watch recently-aired episodes of your favorite shows and viral web videos, plus TV news and show recaps. However, all of these services require registration and sensitive personal data, that is later sold/forwarded to serve ads.
Upon installation, this extension adds registry entries that allow it to run each time the computer is started. It also changed your default search engine to MyWebSearch and hijacks your default new tab behavior opening MyWebSearch instead. These search results display unwanted ads, and clutter pages with sponsored links that negatively affect your browsing experience. Multiple anti-virus scanners have detected TelevisionFanatic as a browser hijacker, and therefore it is flagged for optional removal.
About Browser Hijackers
Browser hijacking is amongst the web’s constant problems that target browsers. It’s a kind of malware program that alters your web browser’s configuration settings and redirects you to sites or pages that you had no intention of visiting. Browser hijackers could do a variety of things on your PC. It redirects you to the sponsored internet sites and injects ads on the web browser that helps its creator generate income. While it might appear naive, all browser hijackers are damaging and thus always regarded as security risks. Some browser hijackers are designed to make certain modifications beyond the browsers, like altering entries on the computer registry and letting other types of malware further damage your PC.
Browser hijacking signs and symptoms
When your browser is hijacked, the following could happen:
1. home-page is changed2. new bookmarks pointing to porn sites have been added to your favorite pages3. the default online search engine and/or the default browser settings are modified4. you see unwanted new toolbars added5. you may see many pop-up ads on your computer screen6. your internet browser starts running slowly or displays frequent glitches7. you are blocked to access those sites of antivirus solution providers.
Exactly how browser hijacker finds its way to your computer
Browser hijackers may use drive-by downloads or file-sharing websites or an e-mail attachment to reach a targeted PC. Many internet browser hijackings come from add-on software, i.e., browser helper objects (BHO), toolbars, or plug-ins added to web browsers to provide the extra features. Browser hijackers sneak into your pc in addition to free software application downloads that you unwittingly install alongside the original. Common examples of browser hijackers include Conduit, CoolWebSearch, Coupon Server, OneWebSearch, RocketTab, Snap.do, Delta Search, and Searchult.com.
Browser hijackers can record user keystrokes to collect potentially important information leading to privacy concerns, cause instability on systems, severely disrupt user’s browsing experience, and finally slow down the system to a stage where it will become unusable.
Removing browser hijackers
Some hijackers can be removed by uninstalling the freeware they came with or by deleting any extension you’ve recently added to your browser. However, most hijackers are hard to get rid of manually. Irrespective of how much you try to remove it, it might return over and over again. And there is no denying the very fact that manual repairs and removal can certainly be a difficult job for an inexperienced PC user. Besides, there are various risks connected with tinkering around with the system registry files.
What To Do When You Cannot Download Safebytes Anti-Malware?
Viruses can cause plenty of damage to your personal computer. Some malware sits in between your computer and your internet connection and blocks a few or all sites that you would like to visit. It might also block you from the installation of anything on your system, particularly antivirus applications. So what you should do if malicious software prevents you from downloading or installing Anti-Malware? There are some steps you can take to get around this issue.
Make use of Safe Mode to fix the issue
In Safe Mode, you may modify Windows settings, uninstall or install some software, and remove hard-to-delete viruses. In the event the malware is obstructing internet connection and affecting the computer, launching it in Safe Mode allows you to download anti-malware and run a diagnostic scan whilst limiting potential damage. To start the computer into Safe Mode, hit the “F8” key on the keyboard right before the Windows boot screen comes up; Or right after normal Windows boot up, run MSCONFIG, check the Safe Boot under Boot tab, and click Apply. Once you are in safe mode, you can attempt to download and install your anti-malware program without the hindrance of malicious software. Following installation, run the malware scanner to eliminate standard infections.
Switch over to an alternate web browser
Malicious program code could exploit vulnerabilities on a specific web browser and block access to all antivirus software websites. If you suspect that your Internet Explorer has been hijacked by malware or otherwise compromised by online hackers, the most effective thing to do would be to switch to an alternate web browser such as Firefox, Chrome, or Safari to download your favorite computer security program – Safebytes Anti-Malware.
Run anti-malware from your USB drive
Here’s another solution which is utilizing a portable USB anti-virus software that can check your system for malware without the need for installation. To run anti-virus using a thumb drive, follow these simple steps:
1) Download Safebytes Anti-Malware or Windows Defender Offline onto a clean PC.2) Plug the USB drive into the clean PC.3) Double-click the Setup icon of the antivirus software to run the Installation Wizard.4) Select the drive letter of the flash drive as the location when the wizard asks you where you want to install the antivirus. Do as instructed on the screen to finish off the installation process.5) Disconnect the flash drive. Now you can utilize this portable anti-virus on the infected computer system.6) Double-click the anti-malware software EXE file on the pen drive.7) Press the “Scan” button to run a full system scan and remove malware automatically.
A Look at the Best Anti-Malware Program
Do you want to download the best anti-malware program for your laptop or computer? There are many applications in the market that comes in free and paid versions for Microsoft Windows computers. A few of them are good and some are scamware applications that pretend as genuine anti-malware software waiting around to wreak havoc on your PC. You need to select one that is dependable, practical, and has a strong reputation for its malware source protection. One of the highly recommended software programs is SafeBytes Anti-Malware. SafeBytes carries a superb reputation for top-quality service, and customers seem to be happy with it.
SafeBytes anti-malware is a trustworthy tool that not only secures your computer completely but is also very user-friendly for people of all skill levels. With its outstanding protection system, this software will automatically detect and get rid of the majority of the security threats, which include adware, viruses, browser hijackers, ransomware, PUPs, and trojans.
SafeBytes anti-malware provides a plethora of enhanced features which sets it aside from all others. Let’s check out some of them below:
Anti-Malware Protection: Safebytes is built on the best virus engine within the industry. These engines will identify and remove threats even during the early stages of a malware outbreak.
Real-time Active Protection: Malware programs looking to get into the computer are discovered and stopped as and when detected by the SafeBytes active protection shields. This utility will continuously monitor your PC for suspicious activity and updates itself regularly to keep abreast of the constantly changing threat situation.
Internet Security: SafeBytes gives an instant safety rating on the pages you are about to visit, automatically blocking dangerous sites and ensuring that you are certain of your safety while browsing the web.
High-Speed Malware Scanning Engine: SafeBytes Anti-Malware has got a multi-thread scan algorithm that works up to 5 times faster than any other antivirus software.
Minimal CPU and Memory Usage: SafeBytes is well-known for its low influence on processing power and great detection rate of numerous threats. It works quietly and efficiently in the background so you’re free to use your computer or laptop at full power all of the time.
24/7 Guidance: SafeBytes provides you with 24/7 technical support, automatic maintenance, and updates for the best user experience.
Technical Details and Manual Removal (Advanced Users)
If you wish to manually remove TelevisionFanatic without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser.
To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.
The following files, folders, and registry entries are created or modified by TelevisionFanatic
If you got the FAULTY_HARDWARE_CORRUPTED_PAGE Blue Screen error on your Windows 10 computer then it is most likely caused by various factors. It could be caused by an incomplete installation or uninstallation of some applications or program, or it could also be caused by some exploit that intervenes with the normal functioning of the computer, as well as bad sectors on the hard disk, damaged system files, malfunctioned system drivers, modified Windows Registry files, or a Blue Screen occurrence during a Windows Update and many more. Getting this bug check means that a single-bit error was found on this page. It also indicates that this is a hardware memory error and to resolve it, you need to follow the suggestions laid out below but before that, it is recommended for you to create a System Restore Point first so that if anything goes wrong, you can always go back to the previous state.
Option 1 – Run a Memory Check to test RAM
Since the problem might have something to do with hardware memory, you need to test RAM by running a Memory Check using the Windows Memory Diagnostic. Refer to these steps to do so.
Tap the Win + R keys to open the Run dialog box.
Then type “mdsched.exe” in the field and hit Enter to open the Windows Memory Diagnostic.
After that, the Windows Memory Diagnostic will give out two options such as:
Restart now and check for problems (recommended)
Check for problems the next time I start my computer
Select any of the given options. After that, your computer will restart and check for memory-based issues upon the restart. If there are any issues, it will automatically them.
Option 2 – Run the System File Checker
System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting the FAULTY_HARDWARE_CORRUPTED_PAGE Blue Screen error. To run the SFC command, follow the steps given below.
Tap Win + R to launch Run.
Type in cmd in the field and tap Enter.
After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Option 3 – Check for conflicting or incompatible programs by putting your PC in a Clean Boot state
As mentioned, the FAULTY_HARDWARE_CORRUPTED_PAGE Blue Screen error might be caused by some problematic programs that clash with your existing operating system. Several users reported that numerous programs that are supposedly designed to enhance computer performance are causing conflict in the system instead. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
Log onto your PC as an administrator.
Type in MSConfig in the Start Search to open the System Configuration utility.
From there, go to the General tab and click “Selective startup”.
Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
Click Disable all.
Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
Option 4 – Update or rollback drivers
If the first few options didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
Open the Devices Manager from the Win X Menu.
Then locate the device drivers and right-click on them to open the Properties.
After that, switch to the Driver tab and click on the Uninstall Device button.
Follow the screen option to completely uninstall it.
Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.
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On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.
Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected.
The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.
Technical Details of CCleaner Malware Injection
First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.
Restore Your PC (If Possible)
As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.
Update CCleaner to the Latest Version
While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.
Interrupts are designed so that the resource requests don’t get into a headlock when it comes to the hardware level. To simply put it, it is used to break a loop that never ends. Aside from that, developers also designed levels in order to prioritize interrupts. It is also known as “Interrupt Request Level” or IRQL. And if you suddenly encounter a “Bugcode 0xA –IRQL_NOT_LESS_OR_EQUAL” error, this means that a driver has accessed a memory location illegally while NT is operating at a specific IRQL.
The Bugcode 0xA –IRQL_NOT_LESS_OR_EQUAL is a fatal driver coding error and as an end-user, there isn’t much that you can do to resolve it but if you’re a developer, then this means that your code is trying to access an invalid memory location. You could check on different parameters such as memory location that was referenced and code addressed which referenced memory. The technical parameters are:
a memory location that was referenced
IRQL at time of reference
0 = read, 1 = write
code addressed which referenced memory
As mentioned earlier, if you are an end-user, there is nothing much that you can do to resolve this problem, but worry not for there are still possible solutions that could help you in fixing it. Refer to the suggestions laid out below to fix Bugcode 0xA –IRQL_NOT_LESS_OR_EQUAL error.
Option 1 – Try running the Hardware and Devices Troubleshooter
The first thing you can do to fix the problem is by running the Hardware Troubleshooter. Although it won’t make much of a difference, there’s still a possibility that it could automatically fix the problem. To use it, refer to these steps:
The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
After opening Settings, look for the Update and Security option and select it.
From there, go to the Troubleshoot option located on the left-hand side of the list.
Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.
Option 2 – Try to update or rollback your device drivers
If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
Open the Devices Manager from the Win X Menu.
Then locate the device drivers and right-click on them to open the Properties.
After that, switch to the Driver tab and click on the Uninstall Device button.
Follow the screen option to completely uninstall it.
Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.
Option 3 – Run the Memory Diagnostic Tool to check for Memory leaks
Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
After that, it will give two options such as:
Restart now and check for problems (Recommended)
Check for problems the next time I start my computer
Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.
Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.
It really sucks when you can’t fully enjoy the newest version of your favorite OS.
Windows 11 is still relatively fresh and consequently has some annoying little bugs that really ruin our experience. The good news is that you’re not alone and most of them are easy to fix.
Here are 5 commonly reported Windows 11 issues and what you can do to get rid of them.
1. Windows 11 audio problems
One of the absolute most irritating things in the world is struggling with the sound on your computer. Windows 11 users have reported facing the issue of low or no sound. If you’re currently experiencing the same frustration, you can be relieved. Chances are fixing it will only take a few minutes.
The first thing to check would be whether you accidentally muted your device by pressing the mute button on your keyboard. Yes, we know it sounds a lot like the old “have you tried turning it off and on again?” But it’s important to leave no stone unturned, and the most obvious things are usually the ones we easily overlook.
Moreover, if you have several audio output sources, check whether the right one is selected. You can do this via the Action Center or through Settings. If you want to use the same source every time, we also recommend you set it as the default one.
It’s also important to have a good, up-to-date audio driver. More often than not, this will be the true cause of your audio struggles. Make sure to update your driver, and if that doesn’t work out, you can always un- and reinstall it or install a different one.
Lastly, if all attempts remain unsuccessful, run the audio troubleshooter to figure out what’s actually going wrong.
2. Unable to find files
Such a powerful new operating system, yet it can’t seem to do the simplest thing imaginable? The File Explorer not responding on Windows 11 is one of the most frustrating and most common problems with Microsoft’s newest iteration of its awesome OS.
However, 9/10 times it can be fixed by simply restarting your PC. You could also try killing the Windows Explorer process in the Task Manager and then rerunning it.
If these don’t help, check whether there are any pending Windows 11 updates. A single missing update can compromise your PC’s functionality, so always make sure to install them all on time.
Should none of that work, then there are other ways to solve the File Explorer problem. However, then the issue is probably a bit deeper and it’s no longer in the ‘easy fix’ territory.
3. Start menu not working
Just like the File Explorer, the Start menu is a fundamental element of your OS. So, it’s only natural that its malfunction grinds your gears. It may be more customizable than on previous Windows versions, but it doesn’t always work smoothly.
If you’re facing the so-called Start menu critical error, there are a few things this could be caused by. Usually it means you turned off your system while an important update was still being installed, there is a corrupt file on your PC, or Windows forcefully stopped a program.
Whatever the reason, the solution should be pretty simple. Try the basic steps: restarting your File Explorer (like we explained above) and signing out and back into your account. If that doesn’t do anything, you may want to try uninstalling third-party start menu apps (if you have any), since they can interfere with your default programs’ functionality.
Now, those are the easy fixes. If you get nowhere with them, you might need to identify the root cause and search for more complex solutions than that.
4. Snipping tool not working
Our beloved screenshot tool was introduced with Windows 10 and Microsoft decided to keep it. However, you were probably just as disappointed as us when you tried to run it and failed.
Normally, this can be fixed by installing the latest Out-of-band (OOB) update, or even pending updates in general. Even if your system appears to be up-to-date, run the checker just in case.
Another cool thing Windows 11 lets you do is ‘Repair’ and ‘Reset’, which is the easiest way to troubleshoot your Snipping tool. If this fails, you can also try the good old un- and reinstall method. Simply uninstall the tool through the Control Panel and reinstall it from the Microsoft Store.
Furthermore, in the case of an upgrade from Windows 10 to 11, it may be that the old Snipping tool version is interfering with the launch of the new one. If you don’t care that much about the additional options available with the enhanced screenshot tool, you can use the old version instead.
Simply go to your C Drive, find the Windows.old folder, search for the tool and open it from there. Make sure to pin it to your taskbar as well, if you know you’re going to use it often.
5. Can’t install the latest update
The latest Windows 11 version, 22H2, has brought tons of enhancements to our dearest operating system. Unfortunately, a lot of users still haven’t had the opportunity to experience it. A mere update of your OS version should be the one thing that goes smoothly, but sometimes that’s not the case.
Failure to install 22H2 can be caused by a few things. Most commonly, the issue is caused by lack of storage space or corrupted files, but there could be other culprits.
There are a couple of things you could try. For example, it’s crucial that your drivers be up-to-date and some important services be enabled. These are: Windows Modules Installer, Background Intelligent Transfer Service, Cryptographic Service, Windows Update services.
To enable them, search ‘Services’, find the service you need and right-click on it. Open ‘Properties’ and select the startup type ‘Automatic’.
It may also be necessary to unplug all peripherals that aren’t crucial and disable third-party antivirus tools until after the update is finished.
Ultimately, you can run the Windows Update troubleshooter to detect and fix other possible issues.
Summary
Tiny bugs like these are nothing out of the ordinary. That said, we still all hate when they happen.
Hopefully some of our solutions have helped you to a smoother Windows 11 experience. But if you’re still struggling, feel free to reach out to us. We’d be happy to help!
If you find that the scroll bar in your Google Chrome browser is missing all of a sudden, and it becomes difficult for you to scroll down the web page and see its content, worry not for this post will guide you on what you can do to resolve this problem.
Usually, when the mouse cursor stays hidden in the corner and only appears when you point it to the edge of the screen. However, there are instances when it won’t appear which makes navigating the web page you are visiting quite impossible. So if you encounter this kind of strange behavior on your Google Chrome browser, there are several suggestions you can check out to resolve it. In most cases, updating the browser resolves the problem, but if it does not, you can try restoring the browser’s settings to their default state by resetting Chrome or you could also disable hardware acceleration or disable the overlay scrollbars flag. For more information, follow each one of the options provided below.
Option 1 – Reset Google Chrome
Before you proceed, make sure that the Chrome browser is not running anywhere in the background via Task Manager. Once you’ve made sure that it’s no longer running, refer to these steps:
Tap the Win + R keys to open the Run dialog box.
Then type “%USERPROFILE%AppDataLocalGoogleChromeUser Data” in the field and tap Enter to open this location.
From there, look for the Default folder and then tap the Shift + Delete button and if a confirmation prompt appears, click on Yes.
After deleting the Default folder, open Google Chrome and click on the three vertical dots icon located in the top-right corner to open the menu.
Next, click on Settings and scroll down and then click on Advanced to open the Advanced Settings.
Then scroll down until you see the “Reset and clean up” section and click the “Restore Settings to their original defaults” option.
After that, you will see a confirmation box and from there, click on the Reset settings button to reset your Google Chrome browser.
Option 2 – Try to disable the Hardware Acceleration
For better performance, Google Chrome uses the Hardware Acceleration by default. Unfortunately, there are just some cases when your hardware, GPU to be specific, might not be able to cope with the requirements, resulting in the black screen issue. And if this is your case, you should try to disable the hardware acceleration from your Google Chrome browser settings panel. To do so, follow the steps below.
Open the Google Chrome settings page.
Click on the Advanced button to get more options.
Look for the option called “Use hardware acceleration when available” and then disable it by toggling the button to the left.
After that, check if the screen flickering issue in Chrome is fixed.
Option 3 – Try to disable “Smooth Scrolling” in Chrome
Disabling “Smooth Scrolling” in Chrome might also help you fix the issue. To do so, follow these steps:
Open Chrome and type “chrome://flags” and hit Enter.
Next, look for a flag named “Smooth Scrolling”. You can scroll down until you find it or search it in the Search Flag bar. Note that Smooth Scrolling is enabled by default in the newer versions of Chrome.
After that, select the drop-down menu and select Disabled.
Error Causes
So if you ever wanted to learn about photoshop, maya, substance, unreal engine, or some general skills like sketching, drawing, etc. Now is the perfect time to level up your skills. Drop to the 
