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Problem prevented document from being scanned

If an error suddenly pops up that states, “A problem prevented the document from being scanned” when you’re scanning a document in your computer, then you’ve come to the right place as this post will guide you on how exactly you can fix the problem.

A lot of users have reported that they receive a two-layer error message when they try to scan their documents – the first screen throws an error message that says, “Error applying Settings to Driver” while the next error message states, “A problem prevented the document from being scanned”. As a result, the scanning won’t be completed which defeats the whole process of buying a printer with a scanner. As you can see the two error messages point to two different situations, while the other one is pointing at the driver, the second one points to the scanning problem. To resolve these issues, there are several suggestions you need to check such as follows:

Option 1 – Run the Printer Troubleshooter

One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msdt.exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
  • Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try updating the Printer drivers

You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.

  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
  • Restart your PC and then click the “Search automatically for updated driver software” option.

Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.

Option 3 – Try to reset the settings of the Printer or reinstall it

If none of the two options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:

  • First, go to Settings > Devices > Printer and Scanners.
  • After that, select the printer and select the Remove Device option.
  • Once done, restart your computer and check again and see if the error is now fixed.

Option 4 – Try to modify the Registry settings for the Still Image devices

In case you don’t know, Windows has Registry settings for the Still Image devices like Scanners and Printers. And these devices have vendor-specific settings that if ended up getting corrupted or misconfigured then you will most likely encounter errors like “A problem prevented the document from being scanned”. Thus, to fix this error, you can try modifying the Still Image devices registry settings, and to do that, you need to follow the instructions below but before that, make sure that you create a System Restore Point first.

  • Once you’ve created a System Restore point, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and then hit Enter to open the Registry Editor.
  • Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStillImage
  • From there, right-click on the “StillImage” registry key and delete it.
  • After that, exit the Registry Editor and restart your computer.
  • Once your computer has restarted, Windows will recreate the settings of the Still Image devices back to their default settings.

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Further Information and Manual Repair

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Obtain the anti-malware software in a different internet browser

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SpeedItUp without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by SpeedItUp

Files: C:DOCUME1USER1LOCALS1Tempinproc.temp C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp3.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1Temptmp5.tmp C:DOCUME1USER1LOCALS1Temptmp6.tmp c:autoexec.bat C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1TemptmpA.tmp C:DOCUME1USER1LOCALS1TemptmpE.tmp C:DOCUME1USER1LOCALS1TemptmpF.tmp C:DOCUME1USER1LOCALS1Tempsearchprotect_w_prechecker.exe C:WINDOWSsystem32rsaenh.dll C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1Tempinproc.temp C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp3.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1Temptmp5.tmp C:DOCUME1USER1LOCALS1Temptmp6.tmp C:DOCUME1USER1LOCALS1Temptmp7.tmp C:DOCUME1USER1LOCALS1Tempsearchprotect_w_prechecker.exe C:DOCUME1USER1LOCALS1Tempwajam_validate.exe C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp3.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1Temptmp5.tmp C:DOCUME1USER1LOCALS1Temptmp6.tmp C:DOCUME1USER1LOCALS1Temptmp7.tmp C:DOCUME1USER1LOCALS1TemptmpA.tmp C:DOCUME1USER1LOCALS1Tempsearchprotect_w_prechecker.exe C:DOCUME1USER1LOCALS1Tempwajam_validate.exe File %COMMONDESKTOPSpeedItup Free.lnk. File %COMMONPROGRAMSSpeedItup Free.lnk. File %COMMONPROGRAMSSpeedItup FreeSpeedItup Free.lnk. File %COMMONPROGRAMSSpeedItup FreeUninstall SpeedItup Free.lnk. File %COMMONSTARTMENUSpeedItup Free.lnk. File %LOCALSETTINGSTempspuad0.exe. File %LOCALSETTINGSTempspuad1.exe. File %PROGRAMFILESDisplay Offerdelayexec.exe. File %PROGRAMFILESDisplay Offerwait.exe. File %PROGRAMFILESSpeedItup Freedelayexec.exe. File %PROGRAMFILESSpeedItup Freespdfrmon.exe. File %PROGRAMFILESSpeedItup Freespeeditupfree.exe. File %SYSDRIVEProgram Files (x86)SpeedItup Freeupgradepath.ini. File %WINDIRSpeedItup Freeuninstall.exe. Directory %COMMONPROGRAMSSpeedItup Free. Directory %PROGRAMFILESDisplay Offer. Directory %PROGRAMFILESSpeedItup Free. Directory %SYSDRIVEProgram Files (x86)SpeedItup Free. Directory %WINDIRSpeedItup Free. Registry: Key HKEY_CLASSES_ROOT named spdfrmon.Gate.1, plus associated values. Key HKEY_CLASSES_ROOT named spdfrmon.Gate, plus associated values. Key 0142D788-C4FC-4ED8-2222-D654E27AF7F8 at HKEY_CLASSES_ROOTInterface. Key A1011E88-B997-11CF-2222-0080C7B2D6BB at HKEY_CLASSES_ROOTTypeLib. Key A1843388-EFC2-49C9-2222-FC0C403B0EBB at HKEY_CLASSES_ROOTInterface. Key A19F8F88-F91E-4E49-2222-BD21AB39D1BB at HKEY_CLASSES_ROOTAppID. Key A19F8F88-F91E-4E49-2222-BD21AB39D1BB at HKEY_CLASSES_ROOTCLSID. Key A1D87888-DEAA-4971-2222-5D5046F2B3BB at HKEY_CLASSES_ROOTInterface. Key A245B088-41FA-478E-8DEA-86177F1394BB at HKEY_CLASSES_ROOTAppID. Key spdfrmon.exe at HKEY_CLASSES_ROOTAppID. Key spdfrmon at HKEY_LOCAL_MACHINESYSTEMControlSet001Services. Key spdfrmon at HKEY_LOCAL_MACHINESYSTEMControlSet002Services. Key spdfrmon at HKEY_LOCAL_MACHINESYSTEMControlSet003Services. Key SpeeditupFree at HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall.
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Option 1 – Try to show the missing drive letters manually

  • Open the Folder Options from the Start Search and go to the View tab,
  • Next, scroll down on the list of given options until you see the “Show drive letters” option and then check the box that’s marked against this option.
  • After that, click on the Apply and OK buttons and then go back to the “This PC” window. You should now see the drive letters

Option 2 – Make sure that the drive has a drive letter assigned in Disk Management

As you know, every drive is assigned a drive letter in Disk Management. However, if it goes missing, you can still get it back through Disk Management. To do so, follow the steps below.
  • Open Disk Management and from there, right-click on the menu of a partition or volume and you should see a function named “Change Drive Letter and Paths”.
Note: This function allows you to add the drive letter, remove the drive letter and change the drive letter. If the last option, namely, “Remove”, is selected and applied, the letter of the drive will be removed and won’t appear in Disk Management. Thus, this could be one of the reasons why a drive letter is missing.
  • You need to click on “Add” to assign a letter to the selected drive in order to reverse the change. Note that you must assign the drive with the original letter because if not, the programs that rely on the original letter might not work as expected.
  • If the original letter is already taken by a new drive, you need to change the letter of that new drive to another available letter.
  • Then allocate the released letter of the targeted drive.

Option 3 – Try assigning the letter using a Registry tweak

The next thing you can do to fix the problem is to assign the letter using a tweak in the Windows Registry but before you do that, make sure that you create a System Restore point first, after that, follow these steps:
  • Tap the Win + R keys to open Run and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESYSTEMMountedDevices
  • From there, check if a device is shown as being mounted at the specific drive letter and then right-click on that drive letter.
  • Select the “Rename” option from the right-click menu to change the letter to any other available letter.
  • Exit the Registry Editor and restart your computer.

Option 4 – Try to format the destination drive

Formatting the drive can also help you resolve the error. To format it, follow these steps:
  • To get started formatting your drive, tap the Win + E keys and then go to the access page of the drive.
  • Next, right-click on the drive and select Format.
  • After that, uncheck the “Quick Format” option and then format your drive properly.
  • Now once the formatting process is finished, unplug the drive and plug it back in afterward.
  • Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
  • After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
  • From there, right-click on the drive volume and select initialize disk.
  • Next, select the correct partition type and proceed.
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Fixing Error 633: The modem already in use
If you are trying to connect to the internet using a Wi-Fi, Ethernet, or a Wi-Fi connection and you suddenly encounter Error 633, then read on as this post will guide you on how you can fix this problem in your Windows 10 computer. According to users who encountered the same problem, when they try to connect to the internet, an error pops up that states, “The modem or other connecting device is either already in use or not appropriately configured”. This error is the VPN Error 633 which indicates that the modem is malfunctioning due to some broken configuration. It is possible that this broken configuration is caused by the WAN Miniport device which is associated with your preferred VPN protocol. It could also be due to the TCP port that’s required for the VPN connection to work might be used by another application. There are instances when Error 622 could occur when there are multiple internet connections set up on one device or when the communication port is exploited by another program. It could also occur when the affected modem is not bound to one specific device. Thus, any model and computer can be affected by this problem. The first and basic thing you can do to fix the VPN Error 633 is to turn off or unplug the modem your computer is using and then plug it back in to see if the problem is fixed. If not, then there are several other potential fixes you need to check out to resolve the problem. You can try the suggestions provided below and see if any of them help.

Option 1 – Run the Network Adapter Troubleshooter

  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Option 2 – Try to explicitly reserve the TCP port

The next thing you can do to fix the error is to reserve the TCP port explicitly and to do that, follow the steps below.
  • Tap the Win + R keys to pull up the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpipParameters
  • After that, follow the path New > Multi-String Value on the edit menu and rename the multi-string value as “ReservedPorts” and then double click on it.
  • Now in the value data of ReservedPorts, input “1723-1723” and click OK to save the changes made.
  • Close the Registry Editor and restart your PC. Once your computer has restarted, check if the VPN Error 633 is fixed or not.

Option 3 – Try to use the netstat command

  • In the Windows Start Search, type “cmd” and from the search results that appear, right-click on Command Prompt and then select the “Run as administrator” option.
  • After opening Command Prompt as admin, type this command and hit Enter: netstat –aon
  • After that, the output will be displayed and from there, look for the process ID or PID of any program that uses the TCP port 1723 on your computer.
  • Next, type this next command and hit Enter: taskkill /PID PID /F
  • Once the command has been executed, the concerned program will be forced to close and the TCP port 1723 will be freed up. Keep in mind that the taskkill command ends the process corresponds to the process ID number and the given command above, “/F” option is used to end the program’s process forcefully.
  • Now restart your computer and after that, the concerned program should start using a TCP port other than 1723 which leaves the TCP port 1723 free for your internet device to use.

Option 4 – Remove any irrelevant internet device programs

You could also try removing any irrelevant device programs since it is possible that any of these programs could be the one that’s causing the modem to malfunction. These irrelevant programs could be an internet booster or third-party tools that comes with the modem and so on. These programs are not necessarily needed for your modem to function. Thus, if you want to fix the VPN Error 633, you can try uninstalling them and see if it fixed the error.

Option 5 – Update the Network Adapter drivers

You might also want to update the Network Adapter drivers by following these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
  • Then right-click on each one of the Network drivers and update them all.
  • Restart your PC and see if it helped in fixing the BSOD error.
Note: If updating the network drivers didn’t help in fixing the VPN Error 633, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter driver, refer to these steps:
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
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Fix Page Fault in Non-Paged Area in Windows 10
Page Fault in Non-Paged Area is a blue screen error usually happening with faulty drivers but it can come from different issues like faulty RAM. In this short article, we will cover usual ways on how to approach and solve this error.

Solving Page fault in Non-Paged Area

Page Fault in Non-Paged AreaRollback using system restore

Simple and easy solution, roll back to the previous system restore point where Windows was stable and working.

Fix Page Fault in Non-Paged Area using device manager

  1. Press ⊞ WINDOWS + X to open the hidden menu
  2. Click on device manager
  3. Find a device with a question mark and right-click on it
  4. Click on the rollback driver button

Fix via command prompt

  1. Press ⊞ WINDOWS + X to open the hidden menu
  2. Click on command prompt (admin)
  3. Inside command prompt type in SFC / scannow and press ENTER
  4. Wait for the process to be finished and then reboot the PC

Fix via DISM tool

  1. Press ⊞ WINDOWS + X to open the hidden menu
  2. Click on command prompt (admin)
  3. Inside command prompt type in DISM /Online /Cleanup-image /Restorehealth and press ENTER
  4. Wait for the process to be finished and then reboot the PC

Page fault in Non-Paged Area via a dedicated tool

Sometimes manual and provided solutions just simply cannot cut it because the issue is triggered also with something else and not just a single issue. Use DRIVERFIX to fix this specific issue with a single click.
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Mapped network drives are not working
When you have to connect to a drive that’s on a different computer or on external storage, that’s where the mapped network drives come in. Mapped network drives make accessing files a lot easier. However, there are times when it won’t work for some reason. Windows will notify you about the unavailability of mapped network drives in several ways. For one, Windows might display a red X on the network drives or it could be that its status will be unavailable when you try to use it from the Command Prompt or via a notification. It is recommended that you run a few scripts when you log in to your PC as it may so happen that the network drive takes more than usual to connect. Before you start troubleshooting the problem using the given options below, keep in mind that some workouts might only work under certain scenarios. You might need some network access at logon or you might need access to the Group Policy settings. So you need to choose what you prefer more. You can try the given workarounds below if the mapped network drives are not showing or connecting or working on your Windows 10 computer. These workarounds use scripts to make sure that you are connected to them as soon as you start to use your PC. As mentioned, before you can troubleshoot, you need to create scripts first. There are two scripts here namely MapDrives.ps1 which is executed by the second script named MapDrives.cmd and is done at a regular and non-elevated Command Prompt. Follow the steps below to get started.
  • You have to create a script file named “MapDrives.cmd” first and then save it on a place where the files are safe. To do that, open a text editor like Notepad and then copy and paste the following script:
PowerShell -Command "Set-ExecutionPolicy -Scope CurrentUser Unrestricted" >> "%TEMP%StartupLog.txt" 2>&1 PowerShell -File "%SystemDrive%ScriptsMapDrives.ps1" >> "%TEMP%StartupLog.txt" 2>&1
  • After that, save the file and name it “MapDrives.cmd”.
  • Next, create a script file named “MapDrives.ps1” and then copy and paste the following content. Just make sure to save both scripts in the same folder.
$i=3 while($True){     $error.clear()     $MappedDrives = Get-SmbMapping |where -property Status -Value Unavailable -EQ | select LocalPath,RemotePath     foreach( $MappedDrive in $MappedDrives)     {         try {             New-SmbMapping -LocalPath $MappedDrive.LocalPath -RemotePath $MappedDrive.RemotePath -Persistent $True         } catch {             Write-Host "There was an error mapping $MappedDrive.RemotePath to $MappedDrive.LocalPath"         }     }     $i = $i - 1     if($error.Count -eq 0 -Or $i -eq 0) {break}     Start-Sleep -Seconds 30 } Note: Now that you’ve created the script files, it’s time for you to proceed to the options given below.

Option 1 – Try creating a startup item

Note that this option only works on devices that have network access at login. So if it’s not there, the script will fail to reconnect the network drivers automatically. To create a startup item, here’s what you have to do:
  • Open the Startup folder located at %ProgramData%MicrosoftWindowsStart MenuProgramsStartUp.
  • From there, copy and paste the MapDrives.cmd.
  • After that, open the Scripts folder located at %SystemDrive%Scripts copy-paste MapDrives.ps1 and then copy and paste MapDrives.ps1 in there.
Note: After you complete the steps above, a log file named “StartupLog.txt” will be created in the %TEMP% folder. Now all that’s left for you to do is to log out of your computer and then log back in. This will ensure that the mapped drives are open.

Option 2 – Create a scheduled task

It is possible to create a scheduled task that runs as soon as you log in to your computer. To create a scheduled task, follow the steps below.
  • You have to copy the MapDrives.ps1 script file to the scripts folder of Windows located at %SystemDrive%Scripts.
  • After that, open the Task Scheduler and select Action > Create Task.
  • Next, type a name and description of the task in the General tab.
  • Then click on the Change User or Group button and select a local user group and click OK.
  • Now check the box labeled “Run with highest privileges” and switch to the Triggers tab.
  • From there, create a new trigger with the “At Logon” option in the Begin the task drop-down menu and then click OK.
  • After that, switch to the Actions tab and create a new action then choose to Start a program.
  • Next, type “Powershell.exe” in the Program/Script field, and in the Add arguments (optional) field, type the following:
-windowsstyle hidden -command .MapDrives.ps1 >> %TEMP%StartupLog.txt 2>&1
  • And in the Start in the (optional) field, type “%SystemDrive%Scripts” as the location of the script file.
  • Now under the Conditions tab, select the “Start only if the following network connection is available” option and then select Any connection and click OK.
  • Restart your computer or log off from your account and then log back in so that the task will be executed.

Option 3 – Use the Group Policy settings

You need this option if the mapped network drives are defined via Group Policy settings. You have to update the action of the drive maps to Replace. As a result, it will delete the existing mapped drive and create the mapping on each logon again. However, any settings on the mapped drive that are changed from the Group Policy settings will be gone on each logon. So if the changes don’t work, you need to run the gpupdate command together with the /force parameter in order to refresh the Group Policy setting quickly.
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