If an error suddenly pops up that states, “A problem prevented the document from being scanned” when you’re scanning a document in your computer, then you’ve come to the right place as this post will guide you on how exactly you can fix the problem.
A lot of users have reported that they receive a two-layer error message when they try to scan their documents – the first screen throws an error message that says, “Error applying Settings to Driver” while the next error message states, “A problem prevented the document from being scanned”. As a result, the scanning won’t be completed which defeats the whole process of buying a printer with a scanner. As you can see the two error messages point to two different situations, while the other one is pointing at the driver, the second one points to the scanning problem. To resolve these issues, there are several suggestions you need to check such as follows:
One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:
You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.
Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.
If none of the two options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:
In case you don’t know, Windows has Registry settings for the Still Image devices like Scanners and Printers. And these devices have vendor-specific settings that if ended up getting corrupted or misconfigured then you will most likely encounter errors like “A problem prevented the document from being scanned”. Thus, to fix this error, you can try modifying the Still Image devices registry settings, and to do that, you need to follow the instructions below but before that, make sure that you create a System Restore Point first.

Hello and welcome to error tools where we aim to help you with all of your Windows problems and issues, where we offer our insight on various topics and sometimes go offroad and write something crazy. This time we will offer you a way on how to easily and quickly see how can you find out your memorized Wi-Fi password.
“We’re not sure what happened, but we’re unable to run this tool on your PC. If you continue experiencing problems, reference the error code when contacting customer support – Error code: 0x80072F76 – 0x20016.”This kind of error in the Media Creation tool could be due to an interrupted download or unstable internet connection, and many more. To fix it, you can run the Windows Update troubleshooter or try using another browser to download the tool to another location. You can also try changing the DNS or the ISP connection or use the Windows 10 Update Assistant as well as delete the $Windows.~BT & $Windows.~WS folders. Check out the given suggestions below to fix the Media Creation Tool Error code 0x80072F76 – 0x20016 in your Windows 10 computer.
net stop wuauserv net stop bits
net start wuauserv net start bitsSince the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.
Error CausesClick for 32-bit Operating System
Click for 64-bit Operating System