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Headphone jack is not working on a laptop

In some cases, a couple of Windows 10 laptops, especially the newer ones that run the NVIDIA RTX series GPUs have been experiencing some problems, particularly with their headphone jacks which seem to be malfunctioning even though the internal speakers works just fine. And despite having all the drivers updated to their latest versions, the problem still occurs.

According to security experts, this kind of problem occurs on laptop computers that are manufactured by MSI and since there is still no workaround or reliable fix released by the company, in this post you will be guided on how you can resolve the problem with the headphone jack. So if you are using a laptop made by MSI and are experiencing the same issue, then you’ve come to the right place.

There are several potential fixes you can check out to resolve the problem, you can try to force reboot your computer or clean your headphone jack and then plug it back in properly. In addition, you could also try to update your Audio drivers or set your headphone as default. For more information, follow each one of the given options below.

Option 1 – Try to force reboot your computer

The first thing you can do is to force reboot your computer as this simple fix could help in fixing the problem. This option is quite simple, just make sure that before you do it, you have to save all your work.

  • First, turn on your computer and press and hold the power button for at least 30 seconds. You might notice the screen flashing or making any changes, just ignore it.
  • After that, plug out and plug in your computer and automatically turn it on.
  • Once done, check if the headphone jack is now working fine.

Option 2 – Try to clean the headphone jack and plug it properly

The next thing you can do to fix the problem is to clean your headphone jack and plug it back in properly. Make sure that you use a cotton swab in cleaning the headphone jack as there are instances where some dust might have settled in the port which results in issues like your headphone jack no working.

Option 3 – Try to update, rollback or reinstall the Audio driver

If the glitch in your audio has something to do with software, chances are it might be related to the audio driver – it could be that the newest version of your Windows 10 does not work well with the old version of the driver. This is why you have to update your audio driver to the newest available version.

  • Tap the Win + R keys to open the Run dialog box and then type in MSC and tap Enter or click OK to open the Device Manager.
  • Expand the section for the outdated device drivers.
  • And then select the outdated driver(s) and right-click on it/them.
  • From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the driver.
  • Then also click on the option, “Search automatically for updated driver software.
  • Restart your PC after the installation.

Note: If updating or reinstalling the Audio driver didn’t work, you can go to the website of MSI and look for the support section where you can download the drivers for your computer. You just need to take note of your PC’s correct model and model number so you can find the appropriate driver.

Option 4 – Try to set the headphone as the default device manually

There are times when you plug a headphone, it does not toggle the default audio device. Thus, to fix this issue, you have to set the default audio device to the headphones manually. To do that, follow these steps:

  • First, right-click on the volume icon located on the system tray.
  • Next, select the Open sound settings option to open the Sound section in the Windows 10 Settings app.
  • From there, select the Control Panel for Sound on the rightmost column. This will open a new mini window.
  • After that, select your headphone under the Playback tab and click on the Set default button.
  • Once done, click on Apply and then OK buttons to save the changes made.

Option 5 – Try to run the Playing Audio Troubleshooter

Since the Windows 10 operating system has the Playing Audio Troubleshooter, you can use this troubleshooter to try and fix the problem with the headphones. You can access this tool in the Control Panel or in the Taskbar Search and even on the Troubleshooters page of Windows 10.

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Error Code 40 is a device driver error that users encounter on any Windows 2000 and later operating systems. It occurs when the peripheral device that you connect to your PC cannot be accessed due to a change in the system registry.

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Solution

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Further Information and Manual Repair

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Method 1 – Use System Restore

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Method 2 – Manually uninstall then reinstall the device driver

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What Is Error 2032?

Error 2032 is essentially the hexadecimal format of the error caused. This error code is actually a code format used by the Windows operating system. Manufacturers use this code to determine the cause behind the problem. This error is usually the result of the issues that arise with different applications. When this error occurs, individuals are not able to view multimedia content on their PC. They may also experience system crashes and this makes it crucial to resolve it.

Solution

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Further Information and Manual Repair

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Option 1 – Try running System Restore in Advanced Startup Options

Since you probably can’t boot into your Windows 10 computer, you can try to run System Restore again in the Advanced Startup Options.
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Option 2 – Try to rebuild the BCD files

You can also try rebuilding the BCD files to resolve error 0xc000014C for corrupted Boot Configuration Data
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Option 3 – Try restoring the default and uncorrupt Registry Values

This option is a bit tricky as you have to be sure about what you are doing here. However, if you are not sure, you might want to seek out a technician to fix the problem for you. But if you can handle it, then carefully follow the steps below.
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Option 1 – Try renaming the System and Software hive

  • If you’re still able to boot to the desktop of your Windows 10 PC, open an elevated Command Prompt from the WinX menu.
  • Now use the CD command and change the directory to Windows\System32\config folder. Simply type in the following command and hit Enter:
cd %windir%system32config
  • After that, you have to rename the System and Software registry hives to “System.001” and “Software.001”, respectively. To do that, just type each one of the following commands and hit Enter after you type each of them.
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On the other hand, if your Windows 10 PC isn’t able to boot to the desktop, you can just access Command Prompt from the Advanced Startup options or you can also boot into Sage Mode and open Command Prompt from there and then run the given commands above. Note: If you only want to use the Refresh your PC option, you must only rename System hive and not Software hive. On the other hand, if the Software hive is really corrupted, you might not be able to use the Refresh your PC option in such a case. Thus, you really need to rename the Software hive as well. Once you’ve renamed the Software hive, you won’t be able to use the Refresh your PC option but only the Reset your PC option.
  • Type “exit” to close the Command Prompt and then restart your PC and try resetting your PC again.

Option 2 – Try to disable and re-enable the Windows Recovery Environment

If the first option didn’t help, you can try disabling the Windows Recovery Environment and then enable it back again. To configure a Windows Recovery Environment or Windows RE boot image and recovery options, you have to use the REAgentC.exe tool.
  • Tap the Win + S key and type “REAgentC.exe” to open the REAgentC.exe tool.
  • After that, type the following command and hit Enter to disable the Windows RE:
reagentc /disable
  • After disabling the Windows RE, you need to enable it back by typing the following command:
reagentc /enable

Option 3 – Try to boot the USB recovery drive

If the two previous options failed, you need to try another workaround which is to boot to the USB recovery drive > Troubleshoot > Recover from a drive. From there, follow the on-screen instructions and you should be good to go.
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