How to know if you have keylogger in Windows

The ntkrnlmp.exe file is a file associated with the Windows operating system’s NT Kernel and other system processes. It is also related to the “CRITICAL PROCESS DIED” error. So if you encounter a Blue Screen of Death error that’s related to this file, then you’ve come to the right place as this post will guide you in fixing the ntkrnlmp.exe Blue Screen error. This kind of Blue Screen error might be caused by the file getting corrupted or infected with some malware. Aside from these causes, the error might also be due to the corruption and malfunction of the graphics card drivers. Before you troubleshoot the problem, you might want to try performing System Restore especially if you tend to create a System Restore point every now and then. Performing System Restore could help you resolve the ntkrnlmp.exe Stop error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help, then proceed to the given options below.

Option 1 – Disable the C-states and EIST in the BIOS

The first thing you can do is try to disable the C-states and EIST in the BIOS. To do that, refer to the steps given below.

• Go to the BIOS and from there look for an option named CPU Configuration which can usually be found under the Advanced menu.
• Next, look for CPU Power Management and under that section, disable both the “Intel EIST” and “Intel C-state” options.
• After you disable them, save the changes you’ve made and exit the BIOS.
• Now restart your computer and check if the ntkrnlmp.exe BSOD error is now fixed.

Option 2 – Try to update, rollback or disable drivers

If the first option didn’t help in fixing the ntkrnlmp.exe Blue Screen error the next thing you can do is to roll back, or update, or disable device drivers in your computer. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Configure the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And so if you want to fix the ntkrnlmp.exe Blue Screen error you need to use the Driver Verifier Manager:

• Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
• After that, select the option “Create custom settings”.
• Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
• Next, select the option “Select driver names from a list” option.
• Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
• Then click on the Finish button.
• Open Command Prompt as administrator and execute this command – verifier /querysettings
• The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
• Open the Command Prompt as admin again and run this command – verifier /reset
• The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 4 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ntkrnlmp.exe. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Windows 11 provides several different ways to make your cursor stand out and be easier to spot inside it. You can make the mouse pointer larger, invert it, or change its color.

1. Press ⊞ WINDOWS + I to open settings
2. Click on Accessibility in the sidebar
3. Select Mouse Pointer and Touch
4. Adjust mouse cursor size with size slider by clicking on circle and dragging it left or right
5. Under Mouse Pointer Style pick desired style from White, Black, Inverted, and Custom
   1. White: The cursor is white with a black outline (standard setting)
   2. Black: Cursor is black with a white outline
   3. Inverted: Cursor automatically changes color to an inverted version of the color it is currently hovering over
   4. Custom: You can pick the color for the cursor that you want.

And that is all about it, once you are done with pointer customization just close settings, all changes are saved automatically.

Error Code 36 – What is it?

This is a common Device Manager Error Code that users encounter. It is commonly found on all Windows 2000 and later versions of Windows operating systems. Error Code 36 is usually prompted by the following message:

"This device is requesting a PCI interrupt but is configured for an ISA interrupt (or vice versa). Please use the computer's system setup program to reconfigure the interrupt for this device. (Code 36)"

Solution

Error Causes

Error Code 36 occurs when there is a failure in IRQ translation due to your Windows operating system getting corrupted. This is caused due to a number of triggers, such as:

• An excess of startup entries
• Errors in registries
• RAM or hardware failure
• Excessive unnecessary installed programs
• Malware or spyware

When programs are removed excessively, some programs are not removed completely and create problems in your computer’s registry.

Also, due to the presence of malware and spyware and other causes mentioned above, your computer registry builds up errors with the time that leads to slowing your PC, time lags, and even result in crashes and freezes.

Error Code 36 can cause internal and external components to malfunction or experience time lags such as DVD drive or printer and hence can severely affect your entire PC.

Further Information and Manual Repair

Error Code 36 is a severe PC error and any attempt at fixing the error must be approached with extreme caution for your PC to start functioning properly again. Here are two methods to fixing your PC.

Method 1 – Change IRQ reservation settings

Changing the IRQ reservation settings is the best way you can rely on to fix the error code. You can do this by changing the BIOS settings of your PC.

The BIOS stands for ‘Basic Input/Output System’ and is the program of your PC’s microprocessor that allows your PC to boot after you switch it on.

Caution needs to be exercised before changing the BIOS settings of your PC. This is because every PC’s BIOS version differs from another and any wrong attempt to change the settings may make matters worse.

It is therefore recommended to refer to hardware documentation that you received with your PC or motherboard and check for the model number and details of your PC’s motherboard.

Only after you have checked and confirmed all the details, should you use the specific BIOS settings required to configure your IRQ reservations?

Method 2 – Install DriverFIX

Error Code 36 isn’t an easy error to remove.

While changing the BIOS settings can work to restore your PC, it may create a whole lot of inconvenience for finding the time and effort to check the hardware documentation details and attempting to change the specific settings and especially, if your PC does not support the options to change IRQ reservations.

Given the high risks of fixing such an error, you can also install software that enables you to fix your slow PC at the click of a few buttons.

Programs such as DriverFIX can enable you to download and replace your outdated drivers with new updated ones without you having to look for them. It will detect which drivers to download based on your PC’s motherboard version from the program’s database and can get rid of error code 36.

Click here to download DriverFIX and remove error code 36 and any other type of Device Manager error from your PC.

When you get the “HTTP Error 304 Not modified” error in Google Chrome, Mozilla Firefox, or Microsoft Edge, there can be lots of reasons why you’re getting this error. The HTTP Error code 304 means redirection, technically. It could be that the DNS has some issues or the cache is already reusing the existing information to look for a website or it could also be that your browser might be infected. In this post, we will show you what you can do to fix the “HTTP Error 304 Not modified” error when you are not able to open a website on your browser. Here are the exact details of the error message:

“This status code is returned if the client has already downloaded resources since the last visit and is displayed to notify the client browser that the requested resources is already stored in the browser cache which hasn’t been modified.”

Follow each one of the given fixes below to resolve the issue.

Option 1 – Clear the browsing data on your browsers

The first thing you can try is clearing the browsing data on your browsers.

Microsoft Edge:

• Open Microsoft Edge.
• Then click on the three horizontal dots to open the menu.
• From there, click on Settings. And under Settings, click the “Choose what to clear” button under the Clear browsing data section.
• Next, check all the checkboxes and then click the Clear button to clear the browsing data in the Edge browser.
• Restart Edge.

Google Chrome:

• Open Chrome and then click on the three vertical dots located at the top of the window.
• Then click on Settings.
• After that, click on Advanced. And from the Privacy and Security section, click on the “Clear browsing data” option.
• Now click on the CLEAR DATA button.
• Restart Chrome.

Mozilla Firefox:

• Open Firefox and then click on the three horizontal lines to open the menu.
• From there, click on Options.
• Next, select Privacy & Security.
• After that, click on the Clear Now button under the Cached Web Content section and then click the Clear All Data button under the Site Data section.
• Restart Firefox.

Option 2 – Flush DNS and reset the TCP/IP

There are some websites that don’t resolve since the DNS in your computer still remembers that old IP address. And so you need to flush the DNS as well as reset the TCP/IP on your computer.

• Click the Start button and type in “command prompt” in the field.
• From the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
• After opening Command Prompt, you have to type each one of the commands listed below. Just make sure that after you type each command, you hit Enter
  • ipconfig /release
  • ipconfig /all
  • ipconfig /flushdns
  • ipconfig /renew
  • netsh int ip set dns

After you key in the commands listed above, the DNS cache will be flushed and the TCP/IP will reset.

Option 3 – Try using the Google Public DNS

Changing your DNS to Google Public DNS might also help you in fixing the “HTTP Error 304 Not modified” error. To do so, follow the steps below.

• The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
• Next, click on the “Change Adapter Settings” option.
• After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
• Right-click on your network connection and click on Properties.
• Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
• After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
• Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 4 – Run Cleanup Tool and disable Extensions

You might also want to run the Cleanup Tool in Chrome if you are using this browser as well as disable all the extensions as some of them, if not all, might be the reason why you’re getting the “HTTP Error 304 Not modified” error.

As you know, one of the most highlighted features of Windows 10 is Windows Updates. It was offered to the customers as a service rather than a product with the release of Windows 10 under the scenario of Software as a Service which led to Windows Updates being set by default on Windows 10 and without an option for any users to disable it. Although not all users are happy with what Microsoft did, this is an ultimate step towards the greater good of all its customers since Windows Updates helps users in keeping their computers secured against all kinds of threats as well as provide them with the greatest and latest updates from Microsoft. So if you are one of those users who approved of the Windows Updates service, then read on as this post will guide you in running Windows Updates from Command Line either via Command Prompt or Windows PowerShell. For the complete set of instructions, refer to the options given below.

Option 1 – Run Windows Update via Command Prompt

Command Prompt in the Windows operating system exists for a very long time now compared to the comparatively new Windows PowerShell. That’s why it has similar capabilities to run Windows Updates. However, the highlighting point here is that you don’t have to download any module for Windows Updates. To get started running Windows Updates using Command Prompt, refer to the steps below.

• First, type “cmd” in the Cortana search box, and from the search results, right-click on Command Prompt and select the Run as Administrator option to open it with Administrator privileges.
• If a User Account or UAC prompt appears, just click on Yes to proceed.
• Next, type in the commands listed below, and don’t forget to tap Enter right after you type each one of them.
  • UsoClient StartScan – use this command to start checking for updates.
  • UsoClient StartDownload – use this command to start downloading updates.
  • UsoClient StartInstall – use this command to start installing the downloaded updates.
  • UsoClient RestartDevice – use this command to restart your computer after you install.
  • UsoClient ScanInstallWait – use this command to check, download and install updates.

Note: Keep in mind that the commands in Command Prompt listed above are only meant for Windows 10. On the other hand, if you are using an older Windows version, you can try using the following commands instead:

• wuauclt /detectnow – use this command to start checking for updates.
• wuauclt /updatenow – use this command to start installing the updates detected.
• wuauclt /detectnow /updatenow – use this command to check, download and install updates.

Option 2 – Run Windows Updates via Windows PowerShell

If you run Windows Updates in the Windows PowerShell, it will require you to install the Windows Update module manually. Hence, you have to get the Windows Updates downloaded and install Windows Updates.

• Search for PowerShell in the Cortana search box and then run it with administrator privileges.
• Once you’ve opened the Windows PowerShell, type the following command and hit Enter.
  • Install-Module PSWindowsUpdate – use this command to install the Windows Update module for Windows PowerShell.
  • Get-WindowsUpdate – use this command to connect to the servers of Windows Update and download the updates if found.
  • Install-WindowsUpdate – use this command to install the Windows Updates you’ve downloaded to your computer.

There are instances when there are multiple accounts which is the result when there are a lot of users who use the computer. Some may use it more often, while others may seldom use it. Having multiple accounts can be quite confusing and inconvenient especially if it takes a lot of space. Thus, in this post, you will be guided on how you can delete a User Account on your Windows 10 computer, as well as how you can create a backup of the existing profile data and files. All the data of user accounts can be found at C:/Users, where its folder name will be exactly the same as the name of the user. You can check the exact user’s name by simply using the “net user” command either via Command Prompt or Windows PowerShell. Once you delete a user account, its folder, along with its files, will also be deleted. You can also create a backup for user files and the best way to do that is by copying the folder to other partitions or to an external drive. Here are two methods you can check out to delete a user account in Windows 10 – you can do it via Windows Account settings or via the command line. For more details, follow each one of the options provided below.

Option 1 – Delete the user account using Windows Account settings

• First, go to Settings > Accounts > Family & other users.
• Next, select the account you want to delete and click on the Remove button. This will open a confirmation window along with a warning message and two buttons that say, “Delete account & data” and “Cancel”.
• Click on the Delete account & data button to delete the user account.

Note: Once you remove a user account, it will also remove all its corresponding data such as items like Documents, Photos, Music, Desktop, and other related folders. Thus, if you have not created a backup, then you won’t be able to recover those files.

Option 2 – Delete the user account using the command line

If you want to delete several user accounts, then doing it via Command Prompt or Windows PowerShell is a lot quicker. To get started, follow these steps:

• In the Start Search, type “command prompt” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
• Next, type the “net user” command and hit Enter to execute it. This will show you the exact usernames on the computer.
• After that, type the “net user <username> /delete” command and hit Enter to execute it. This will delete the account and all of its data without any warning. You have to replace “<username>” with the name of the user account.

First time when your computer is turned ON and when Windows is booting it will wait 10 seconds before starting your startup applications. This 10 second is used to load all of Windows services so everything is running smoothly. If by any chance you do not want to wait for this startup delay and wish to start applications right away then keep on reading and follow this guide precisely. This guide will require you to play ad tweak with the registry of Windows, it is always recommended to make a registry backup before attempting any tweaks. Also, it is imperative to follow the guide as it is presented step by step. be aware that this guide will eliminate a 10-second delay for all of your starting applications, there is no way currently to remove delay for only one or a few.

1. Press ⊞ WINDOWS + R to open the run dialog
2. In run dialog type Regedit and press ENTER
3. Locate HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Serialize
4. If the key does not exist, make a new one,  Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\, right-click on the explorer and choose new > key. Name it Serialize
5. Right-click on Serialize and choose New > DWORD (32-bit) Value
6. Name the value StartupDelayInMSec
7. Double click on StartupDelayInMSec and locate Value data
8. Set the value to 0
9. Save changes and Exit Registry editor
10. Reboot

If you want to reverse changes and enable delay again, go back to the Registry Editor and delete the StartupDelayInMSec value.

Trojan. Kryptik is a malicious computer infection known as a Trojan horse. Trojan. Kryptik can load at startup and recreate itself which makes it difficult to manually remove from the infected computer. Trojan. Kryptik can compromise the infected system by allowing a remote hacker to gain access without the user's permission or knowledge. Trojan. Kryptik can also lead to the infection of other unknown malware parasites.

Trojan.Kryptik creates the following registry entry or registry entries:

Directory %ALLUSERSPROFILE%\windrivgr 19.7 %LOCALAPPDATA%\DsHcaJnIIz File name without path scaalqtw.exe Regexp file mask %ALLUSERSPROFILE%\sqldump.exe %APPDATA%\b[NUMBERS].exe %APPDATA%\Microsoft\Windows\Start Menu\Programs\Startup\[RANDOM CHARACTERS].com.url %APPDATA%\Origin\update.vbe %APPDATA%\Stanfind.exe %APPDATA%\vpn gui.exe %LOCALAPPDATA%\Microsoft\Windows\Symbols\wvfilters.sys %TEMP%\nvc.exe %TEMP%\system.exe %TEMP%\winsrvcs32.exe

If you are familiar with the Dynamic Lock feature in Windows 10, then it has probably made it easier for you to lock your computer the instant you move away from it. This interesting feature does not need any special software like IR Cameras to use this feature as long as your Windows 10 computer supports Bluetooth which it most likely does. However there are times when the Dynamic lock feature is either missing or not working. When that happens, here are some suggestions that could help you. But before anything else, you need to create a System Restore point first since you will be modifying some critical system settings as well as registry files. After you’ve created a System Restore point, refer to the following options below to fix the issue with Dynamic Lock.

Option 1 – Try using the Settings app

• Tap the Win + I keys to open the Settings app and then navigate to Accounts > Sing-in options.
• After that, scroll down until you see the Dynamic Lock section.
• Next, make sure that the checkbox for “Allow Windows to automatically lock your device when you are away” is checked.
• Now that you’re all set, exit the Settings app.

Note: If for some reason the above-given solution didn’t work, you can try the next options below.

Option 2 – Try to pair your Bluetooth Device

If you get a message saying, “Allow Windows to automatically lock your device when you are away” in the Notifications Center or in the Settings app, then you need to pair your Bluetooth device. To do so, follow the steps below.

• Go to Settings > Devices > Bluetooth & other devices.
• From there, make sure that Bluetooth is turned On and then pair your Bluetooth device.
• And if you open the Windows Defender Security Center, you will see the following message as well.
• Simply click on the Add Bluetooth device button and it will open the Bluetooth settings where you can also pair the device.

Option 3 – Try to reinstall or update the Bluetooth driver

The issue might have something to do with the Bluetooth drivers. It could be that it is outdated and needs to be updated or that you recently updated it and since then you have trouble removing the Bluetooth device and so to fix the issue, you can update, roll back or uninstall the Bluetooth drivers. How? Follow the steps below.

• Tap the Win + X keys to open the Device Manager.
• Next, look for the Bluetooth device and right-click on it.
• Select the option “Update driver”.
• After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.

Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it. And if you want to reinstall the Bluetooth driver, just select the “Uninstall driver” option and follow the next on-screen instructions that follow.

Option 4 – Try to use the Registry Editor

• Tap the Win + R keys to open the Run dialog box and then type “Regedit” in the field and hit Enter to open the Registry Editor.
• If a User Account Control or UAC prompt appears, just click on Yes to proceed.
• After that, navigate to the following registry key:

HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon

• Next, look for a DWORD named “EnableGoodbye” located on the right-side panel and then make sure that its value is set to 1 which means that it is enabled while 0 indicates disabled.
• Now close the Registry Editor and restart your computer to apply the changes made successfully.

Option 5 – Try checking the Group Policy setting

If your Windows 10 version has the Group Policy Editor, you can use it to fix the Dynamic Lock issue as well. Simply follow the steps below to use it.

• Tap the Win + R keys to open the Run dialog box.
• Then type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
• Next, navigate to the following path:

Computer ConfigurationAdministrative TemplatesWindows ComponentsWindows Hello for Business

• After that, look for an entry named “Configure dynamic lock factors” and double click on it to open a new window.
• Once you enable this Group Policy setting, the signal rules will be evaluated to detect the absence of a user and will lock the device automatically. On the other hand, if you disable or don’t configure this setting, you can continue locking your computer with existing locking options. Take note that it may be Not configured or Enabled but shouldn’t be set to Disabled.
• Now select the radio button for Enabled and set the Signal rules then click OK.
• Then exit the Group Policy Editor and restart your computer.

Recently, a number of users reported seeing plain white icons on their “.docx” files instead of the Word icon. This kind of issue is mostly caused by a conflict with the default program settings in Windows which is why you may not see any Microsoft Word icon on your .docx files. So if you suddenly find that the Microsoft Word icon is either blank or missing and does not show properly on .doc and .docx document files of Office on your Windows 10 computer, then you can check out the potential solutions outlined below. Before you proceed, you can try to restart your computer as there are instances when a simple system restart can resolve some issues like this one. However, if it does not help, create a System Restore point first. This is to ensure that you can always undo the changes you are about to make in case something goes wrong. Once you have that covered, proceed to the following options.

Option 1 – Try to configure .docx files to open with “winword.exe”

You can try configuring the .docx files to open with the winword.exe in order to fix the problem.

• Right-click on a .docx file and select the “Open with…” option.
• After that, if a prompt appears with a message saying, “How do you want to open this file”, select the “More apps” option to proceed.
• Next, scroll down and check the checkbox that says, “Always use this app to open .docx files” option.
• Then click on the “Look for another app on this PC” link and choose the WINWORD.exe application from one of the following paths based on the installed Office version in your computer and click Open:
  • Word 2016 (64-bit): C:/Program Files/Microsoft Office/root/Office16
  • Word 2016 (32-bit): C:/Program Files (x86)/Microsoft Office/root/Office16

• Now check if you can now see the Word icon on the .doc or .docx files.

Option 2 – Try changing the default Word icon via Registry Editor

• Tap the Win + R keys to open the Run utility.
• Then type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this path located in the left pane: HKEY_CLASSES_ROOTWord.Document.12DefaultIcon
• From there, double click on the default value at the right pane and based on the Word version you are using as well as the architecture (32 bit or 64 bit) and then copy-paste the corresponding value in the Value data box:
  • For Word 2016 (64-bit) keep it as C:/Program Files/Microsoft Office/root/Office16/wordicon.exe,13
  • For Word 2016 (32-bit) Keep it as C:/Program Files (x86)/Microsoft Office/root/Office16/wordicon.exe,13

• Once you’re done, tap Enter and then close the Registry Editor.
• Restart your computer and see if the problem’s fixed.

Option 3 – Try to rebuild the Icon cache

You may want to rebuild the Icon cache as it could also help fix the issue.

• Tap Win + E to open File Explorer and then click Folder Options and click Views to show Hidden System Files.
• After that, go to C:Users%username%AppDataLocal folder and look for a file named Iconcache.db and delete it.
• Next, go to C:Users%username%AppDataLocalMicrosoftWindowsExplorer.
• From there, look for the following files and delete them.
  • iconcache_32.db
  • iconcache_48.db
  • iconcache_96.db
  • iconcache_256.db
  • iconcache_1024.db
  • iconcache_1280.db
  • iconcache_1600.db
  • iconcache_1920.db
  • iconcache_2560.db
  • iconcache_exif.db
  • iconcache_idx.db
  • iconcache_sr.db
  • iconcache_wide.dd
  • iconcache_wide_alternate.db
• Restart your computer. This will purge and rebuild the icon cache.

Option 4 – Try fixing Office apps

Fixing the Office apps can help you resolve the Word icon issue. All you have to do is open Settings > Apps. From the app list, look for the Microsoft Office Desktop apps and select it and then click on the Advanced options and click Fix. After that, wait until the process is completed and restart your PC. However, if the problem still persists, repeat the steps again but this time, click on Reset instead of Fix.

Option 5 – Try to repair Office Installation

If the options given above didn’t work, you can try to repair the Office installation and see if it can fix the problem.

• Open Control Panel and click on Programs and Features.
• Next, right-click on the Office program that you want to repair which in this case is, Word.
• Select Change and click Repair > Continue. After that, Office will start to repair Microsoft Word.
• Wait until the process is done and then reboot your computer.