Logo

How to Repair Windows 10 Error 0x800ccc13

Error Code 0x800ccc13– What is it?

0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.

Symptoms

This problem may arise under the following situations:

  • You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
  • When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
  • You are sending an attachment through email.
  • You try sending an email by selecting POP3 or IMAP account as the sender

During these circumstances, the email message stays in the Outbox and you receive the following error message:

Task '<the POP3 account or the IMAP account> - Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'

Solution

Restoro box imageError Causes

Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.

Further Information and Manual Repair

Method 1:

Use the Windows System File Checker to repair corrupted files

Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:

  1. At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
  2. Now, enter the following command

sfc/scannow

When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those.

Check the Outlook and see if your emails are sending.

If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.

  1. Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
  2. Enter the following command

netshwinsosk reset

This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.

Method 2:

For this method, you need to consider the following things:

  • Are you using POP3, IMAP, or Exchange server for your email account?
  • How many email accounts have you configured in your Outlook?
  • Is there an undelivered email stuck in your Outbox?
  • If you are trying to send an attachment, what is the size of the attachment?

Try the following:

  1. Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
  2. Start Outlook in Safe Mode by following the instructions below

Hold down Windows key + R.

Copy this command Outlook /safe Note, there is a space between Outlook and /

Paste it in the open box and press Enter

If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.

  • Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
  • If there are add-ins listed, clear the checkbox.
  • Close Microsoft Office and restart it.
  • Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.
  1. Start the computer using the clean boot. Now, try to send an email and see the result.
  2. If the problem still lingers, create a new profile and configure the email account.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

DigiSmirkz Removal Tutorial For Windows

DigiSmirkz is a Browser Extension by Mindspark Inc. This extension offers users the ability to enrich their emails or chats with tons of new emojis. When installed it will replace your default new tab page with a variety of search.myway.com, hosted at hp.myway.com. This search engine uses information about you, collected by the extension to display unwanted targeted ads by Mindspark Partners and Ad Networks.

While surfing the internet with this extension installed and enabled, you will see additional pop-up ads, inserted ads into search results and sponsored content on web pages.

Several anti-virus applications have marked this extension as a Browser Hijacker and is therefore recommended to be removed from the Computer.

About Browser Hijackers

Browser hijackers (sometimes referred to as hijackware) are a kind of malicious software that modifies web browser settings without the computer owner’s knowledge or consent. These hijacks appear to be rising at an alarming rate worldwide, and it could be really nefarious and often harmful too. Browser hijacker malware is created for a variety of reasons. Typically, hijackers will force hits to sites of their choice either to get more traffic generating higher ad earnings or to obtain a commission for every user visiting there. Although it may seem harmless, these tools were created by vicious people who always look to take advantage of you, so that they can easily make money from your naive and distraction. They not only ruin your internet browsers, but browser hijackers can even modify the computer registry, making your PC vulnerable to other types of attacks.

Major signs that an internet browser has been hijacked

There are many symptoms that indicate your browser is highjacked: 1. your homepage is reset to some unfamiliar webpage 2. your internet browser is constantly being redirected to porn websites 3. the default web engine and/or the default browser settings are modified 4. unsolicited new toolbars are added to your web browser 5. your internet browser will display constant pop-up windows 6. your web browser starts running slowly or presents frequent errors 7. you can’t navigate to particular webpages, like security software-related websites.

How they get into your PC

Browser hijackers can enter a PC by some means or other, for example via file sharing, downloads, and e-mail too. They may also come from any BHO, extension, add-on, toolbar or plug-in with malicious purpose. A browser hijacker could also be installed as a part of freeware, shareware, demoware and fake programs. Some of the most popular hijackers are DigiSmirkz, Conduit Search, Babylon Toolbar, Sweet Page, OneWebSearch, and CoolWebSearch. Browser hijackers can interrupt the user’s web surfing experience severely, track the websites frequented by users and steal private information, cause difficulty in connecting to the web, and eventually create stability issues, causing applications and system to crash.

How you can fix a browser hijack

Certain hijackers could be removed simply by uninstalling the related freeware or add-ons through the Add or Remove Programs in the Windows control panel. But, many browser hijackers are hard to get rid of manually. Irrespective of how much you attempt to get rid of it, it may keep returning over and over again. You should think of undertaking manual repairs only if you are a tech-savvy person, as there are possible risks associated with tinkering around with the computer registry and HOSTS file. Industry experts always suggest users remove any malicious software including browser hijacker by using an automatic malware removal tool, which is better, safer, and faster than the manual removal method. To remove any type of browser hijacker from your system, you can download this particular top-notch malware removal software – SafeBytes Anti-Malware.

Virus Blocking Internet And All Antivirus Software? Do This!

Practically all malware is bad and the degree of the damage will vary greatly with regards to the type of infection. Certain malware types alter internet browser settings by adding a proxy server or change the PC’s DNS configurations. When this happens, you will be unable to visit some or all sites, and thus not able to download or install the necessary security software to clear out the computer virus. If you are reading this article, chances are you’re stuck with a malware infection which is preventing you to download and/or install Safebytes Anti-Malware program on your system. Follow the instructions below to get rid of malware by alternate ways.

Make use of Safe Mode to resolve the issue

If any malware is set to load immediately when Windows starts, stepping into safe mode may block this attempt. Since only the bare minimum programs and services start-up in Safe Mode, there are rarely any reasons for issues to happen. Below are the steps you should follow to take out viruses in Safemode. 1) Tap the F8 key repeatedly as soon as your system boots, however, before the big Windows logo or black screen with white texts appears. This should bring up the Advanced Boot Options menu. 2) Use the arrow keys to choose Safe Mode with Networking and press ENTER. 3) When you are into this mode, you will have an internet connection once again. Now, get the malware removal software you want by utilizing the browser. To install the software, follow the guidelines in the installation wizard. 4) Once the software is installed, let the scan run to eliminate viruses and other malware automatically.

Switch to an alternative browser

Malicious program code might exploit vulnerabilities in a specific internet browser and block access to all anti-virus software sites. The most effective solution to avoid this problem is to choose a web browser that is renowned for their security measures. Firefox has built-in Malware and Phishing Protection to keep you safe online.

Run anti-virus from a pen drive

Another solution is to create a portable anti-malware program on your USB stick. Adopt these measures to run the anti-malware on the affected computer. 1) Use another virus-free PC to download Safebytes Anti-Malware. 2) Mount the USB drive on the same system. 3) Run the setup program by double-clicking the executable file of the downloaded software, which has an .exe file format. 4) Select USB flash drive as the location when the wizard asks you where you want to install the application. Follow the on-screen instructions to complete the installation process. 5) Transfer the USB drive from the clean PC to the infected computer. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Click the “Scan” button to run a full system scan and remove viruses automatically.

Protect Your Computer Against Malware and Viruses With SafeBytes Anti-Malware

If you are looking to purchase anti-malware for your computer system, there are lots of brands and packages for you to consider. Some of them are great while some are scamware applications that pretend as legitimate anti-malware software waiting around to wreak havoc on the computer. You need to select a company that creates industry-best anti-malware and it has got a reputation as reliable. On the list of highly recommended software programs is SafeBytes Anti-Malware. SafeBytes has a good track record of excellent service, and clients are very happy with it. SafeBytes anti-malware is a trustworthy software that not only secures your computer system completely but is also very user-friendly for people of all ability levels. Through its cutting-edge technology, this software protects your PC against infections brought on by various kinds of malware and similar internet threats, including spyware, adware, trojans, worms, computer viruses, keyloggers, potentially unwanted program (PUPs), and ransomware.

There are many wonderful features you will get with this particular security product. These are some of the highlighted features included in the product.

World-class AntiMalware Protection: This deep-cleaning antimalware application goes much deeper than most antivirus tools to clean out your personal computer. Its critically acclaimed virus engine detects and disables hard to remove malware that conceals deep inside your personal computer. Live Protection: SafeBytes provides real-time active checking and protection against all of known viruses and malware. This utility will always monitor your PC for any suspicious activity and updates itself regularly to keep current with the latest threats. Web Protection: Safebytes allots all sites a unique safety rating that helps you to have an idea of whether the webpage you are going to visit is safe to view or known to be a phishing site. Faster Scanning: SafeBytes’s very fast malware scanning engine reduces scan times and extends battery life. Simultaneously, it will effectively detect and remove infected files or any online threat. Low CPU and RAM Usage: SafeBytes gives you total protection from internet threats at a fraction of the CPU load because of its advanced detection engine and algorithms. Fantastic Tech Support Team: You can obtain absolutely free 24/7 technical assistance from their computer experts on any product queries or PC security issues. SafeBytes will keep your computer safe from latest malware threats automatically with hardly any input needed from you again. You now may realize that this particular tool does more than just scan and eliminate threats from your PC. You will get the very best all-around protection for the money you spend on SafeBytes Anti-Malware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

If you want to do the removal of DigiSmirkz manually rather than employing an automated software tool, you can follow these simple steps: Go to the Windows Control Panel, click on the “Add or Remove Programs” and there, select the offending program to remove. In case of suspicious versions of web browser extensions, you can actually remove it through your browser’s extension manager. You may also want to reset your home page and search engine providers, and also clear your web browser cache and cookies. In order to ensure complete removal, manually examine your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that only advanced computer users should try to manually edit the registry because removing any single critical system file leads to a serious problem or perhaps a computer crash. Moreover, certain malware keeps replicating which makes it tough to remove. Doing this malware-removal process in Safe Mode is suggested.
Files: %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\fhibenoomgnppdhbjaephephkddnokof %LOCALAPPDATA%\DigiSmirkzTooltab Registry: HKEY_CURRENT_USER\SOFTWARE\DigiSmirkz HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\DigiSmirkz HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\digismirkz.dl.myway.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\digismirkz.dl.myway.com HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller DigiSmirkzTooltab Uninstall Internet Explorer
Read More
Computer won’t upload Pictures to websites
Windows 10 is undeniably one of the great operating systems and the same thing can be said about a lot of computers that are running it. However, there are instances when things don’t go as you expect them to be. One of the many issues you might face when using Windows 10 is the inability to upload any pictures over the web. If you are facing this issue right now, you are not alone for a lot of users have suffered from the same problem at least once. Even though it might seem like a minor problem, some users find it inconvenient especially the ones who often upload pictures online. Worry not though for this post will guide you on what you can do if you aren’t able to upload any images to websites on your Windows 10 computer. To get started in troubleshooting the problem, here are some suggestions that might help:

Option 1 – Try to clear browser cache and try downloading again

There are times when some data in the browser is conflicting with the loading of the website and triggers some problems like not being able to upload pictures to websites. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of odd problem in your browser.

Option 2 – Open your browser in Incognito Mode

The next thing you can do to fix the problem is to try opening the web page in Incognito Mode. When your browser is in this mode, it will work without extensions. This would help in fixing the problem especially if it was caused by some extension or toolbar in your browser. All you have to do is open any web page in Chrome and tap the Ctrl + Shift + N key combination to open a window in Incognito Mode.

Option 3 – Try to disable and get rid of the problematic extension

The next thing you can do after trying the Incognito mode in your browser is to see if a browser extension is the one that’s causing the problem. And if you have installed a lot of browser extensions, then identifying which one is the culprit may take a while but not too long. Once you’ve identified the culprit, you can get rid of that browser extension and see if you can now upload pictures on websites.

Option 4 – Try to reset your browser

You might also want to reset your browser as it could also help in resolving the issue. To reset your browser, here’s what you have to do:

Google Chrome

  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Mozilla Firefox

  • Open Mozilla Firefox and tap Ctrl + Shift + A to access the Add-ons Manager.
  • In the Extensions, menu Remove the unwanted extension.
  • Restart the browser and tap keys Alt + T.
  • Select Options and then move to the General menu.
  • Overwrite the URL in the Home Page section and then restart the browser.

Internet Explorer

  • Launch Internet Explorer.
  • Next, click the wrench icon for Settings.
  • Then click Internet Options.
  • After that, go to the Advanced tab.
  • From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
  • Now click OK to save the changes made.
  • Restart your computer.

Option 5 – Update your browser or switch to another one

The last option you can try is to update your browser. You can do it by checking for any available updates from its official site and then install it. However, if updating the browser did not help, you might want to consider switching to another browser.
Read More
Disable Telemetry & Data Collection in Windows
The Windows 10 Telemetry and Data Collection features are auto-enabled and they collect all sorts of user activity and sends it to Microsoft. Microsoft says that the data collected only enhances the overall user experience and Windows functionality better but the number of data breaches happening across the globe has forced users to be extra cautious about their data privacy. So naturally, from stronger passwords and other services management, it is only logical to turn off Windows data gathering. To do so:
  • Press ⊞ WINDOWS + R to open the run dialog.
  • In the Run dialog type: taskschd.msc
  • Press CTRL + SHIFT + ENTER key combo to open Task Scheduler in admin mode.
  • On the left pane, navigate to the: Task Scheduler Library > Microsoft > Windows > Customer Experience Improvement Program
  • At the location, on the middle pane, right-click on the task named Consolidator and select Disable from the context menu...
  • Repeat the process with all other tasks listed in the middle pane.
  • Exit Task Scheduler.
Read More
Removing old drivers from Windows 10
So you have just got home from that new computer store with your fancy and all-new mouse, screen, keyboard, etc. You plugged in your new component, Windows detected it, installed drivers for it and it is working like a charm. A few months later down the road and the computer starts little by little to slow down. Plug and play is a great concept, and automatic detection is even greater but how time passes old unused stuff piles in your hard drive and in Windows itself thus slowing down your computer and taxing it more and more as new components and software are added. Old drivers from old components sadly are not removed from Windows itself and over some larger period of time they can pile up and slow down your daily operations on the computer or even cause some problems in it. This guide will teach you how to manually remove old unused device drivers from your Windows so it is fresh and like new again.

Making old devices visible

In order for us to remove old drivers, the first thing we must do is make them visible in our device manager, old drivers are hidden and will not show up, we must make this happen. We do this by pressing WINDOWS + X keys on your keyboard to bring up a hidden menu in Windows. keyboard with windows and x markedOnce the menu appears, click on Command Prompt (admin) Windows menu command prompt adminOnce the command prompt with administrator privileges comes on-screen type in it following string: The device manager will open, go to view > snow hidden devices in order to show unused devices. device manager show hidden devices

Removing old device

Open any category and if there is a device that was once used and still has its drivers in the system it will be shown as faded out. device manager hidden device shownRight-click on the device and click on uninstall device to remove it completely from your system. device manager uninstall device driverPlease always be careful when removing devices so you do not remove the device which is being used by mistake and always double-check that you are removing something that you used to have on your system. This method will show all hidden devices even ones that are hidden but crucial to the system working properly.
Read More
How to Fix PFN_LIST_CORRUPT Error on Windows
If you suddenly encounter PFN_LIST_CORRUPT Blue Screen of Death error while using your computer then it means that the Page Frame Number or PFN list is corrupted. Page Frame Number is an indexing number used by the hard drive to find out the location of every single file on the physical disk. This kind of Blue Screen error is usually caused by a driver that’s passing a bad memory descriptor list and it can either be temporary or permanent. And so to fix this particular BSOD error, read on as this post contains a couple of suggestions that could help. Keep in mind that when you get a Blue Screen error like PFN_LIST_CORRUPT, the power connection to your PC must not be interrupted and so if you are using a laptop, it’s best if you connect it to a power source. On the other hand, if creating a dump from 0% to 100% takes up more than 5-10 minutes, then you have to force shut down your computer by pressing and holding the Power Key for 10 seconds or at least until the CPU lights turn off. After you do that, proceed to the troubleshooting tips prepared below.

Option 1 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like PFN_LIST_CORRUPT. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Run a System File Checker scan

You can also try to run a System File Checker or SFC scan in order to scan your computer for corrupted files that might be the cause behind the PFN_LIST_CORRUPT error. Once it finds any corrupted system files, it will automatically fix them. To run System File Checker, here’s what you have to do:
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer after the scan is completed.

Option 3 – Check for any hard disk errors

  • On your desktop, right-click on the “This PC” or computer icon and then select Manage to open the Disk Management. Here you get to check your drive’s health.
  • Next, click on Disk Management on the left side panel.
  • From there, check the state of your drives. If it shows that all your partitions are healthy then it means all is good and that the problem may have something to do with some physical issues with your hard drive.
You might also want to run the CHKDSK utility to help you fix any issues with your hard disk. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the following command and hit Enter:
chkdsk /f /r
  • Wait for the process to be completed and then restart your computer.

Option 4 – Update the Device drivers

Updating the Device drivers can also help you fix the PFN_LIST_CORRUPT Blue Screen error. To do so, follow the steps below.
  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver and select “Update Driver Software”.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • Restart your PC and then check if the Blue Screen error is now fixed or not.

Option 5 – Disable OneDrive

The PFN_LIST_CORRUPT error might also be caused by OneDrive. Thus, you have to try disabling this program to resolve the problem.
  • Tap the Ctrl + Shift + Esc keys to open the Task Manager.
  • Once the Task Manager is open, click on More Details located at the bottom left portion of the window.
  • Then go to the Startup tab and select Microsoft OneDrive and then click Disable.
Read More
Fix NTOSKRNL.exe high CPU, Memory & Disk usage
This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.
Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:
  • Tap the Ctrl + Shift + Esc to open the Task Manager.
  • After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
  • Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
  • Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

  • Tap the Win + R keys to open the Run dialog box.
  • Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.
  • Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
  • Next, type in the command given below or copy and paste it and then hit Enter:
xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl
  • After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.
Read More
Fix One Drive Error: This is not a valid file name
As you know, Microsoft’s consumer cloud storage platform is none other than OneDrive. It is where users can save any of their files albeit it’s mostly used to store common files like documents and photos. However, there are times when you might encounter some problems when saving these files. Recently, some users reported that they had problems saving Word documents to OneDrive and if you experience the same issue, then you’ve come to the right place as this post will guide you on how to resolve it. According to users who encountered the problem, when they try to save Word documents on OneDrive, an error message appears instead stating, “This is not a valid file name”. This kind of error only occurs when the file is opened from within OneDrive for saving in a different folder. In other words, if the file is saved in the same folder, the error won’t pop up but if it is saved in a separate folder, that’s when the error appears. Worry not though for fixing this error is not complicated and won’t take too long. It seems that this error is due to the 259-character limitation when creating and saving files as far as the Office products are concerned. To resolve it, there are several workarounds you can check out. Before you proceed with these workarounds, make sure that you have a stable internet connection.

Option 1 – Try renaming the file with a shorter name

The first thing you can do to fix the problem is to rename the file with a shorter name. Just right-click on the file and select the Rename option from the menu and then type in the new name and click OK or tap Enter to rename the file.

Option 2 – Try renaming the folders where the file is located

Like what you did in the first given option, all it takes is a right-click but this time on a folder. Rename the folder with a different name and save the changes made and then check if you can now save the Word document on OneDrive.

Option 3 – Try moving the file to a folder with a shorter path

If the first two options didn’t work, you can try moving the file to a folder with a shorter path. Note that it is not the same as doing it locally on a Windows 10 computer so you have to right-click on the file and select the “Move to” option. After that, locate the folder where you want to move the file and select it and then click on the Move button to complete the task.

Option 4 – Try making some changes in the document

You could also try to make some modifications to the document. Once you’ve done that, click the File tab and select the Save As option and then go to the folder where you want to save the file and tap enter.
Read More
The boot configuration data store can not open
The Boot Configuration Data or BCD files have the instructions required by the Windows operating system in order to properly boot the computer. So if you experience any trouble when you boot your computer, then it is possible that it is due to some misconfiguration or even corrupted Boot Configuration Data files. And if you also encounter an error saying,
“The boot configuration data store could not be opened”
while you try to carry out any command on the bcedit.exe, then you’ve come to the right place as this post will guide you on how you can fix this error in Windows 10. This kind of error could pop up if the system is not able to locate the specified file. It is also possible that the requested system device can’t be found or that the boot configuration data store could not be opened. In addition, when you open the System Configuration or MSConfig, you might notice that there is no Boot data, and according to the reports, is that when you try to dual boot the computer, the installer will replace the default bootloader.

Explanation

In case you don’t know, Windows’ earlier versions were stored in the “Boot.ini” file. You can find the entry in the EFI firmware boot manager of the EFI-based operating system which is located at EFIMicrosoftBootBootmgfw.efi. Whatever the cause of the error is, there are several suggestions you can check out to resolve the problem. You can try to set an entry option value in BCD or enable the Advanced options menu, as well as rebuild the BCD. Before you proceed with the troubleshooting options provided below, make sure that you boot your computer into the Advanced Recovery Mode first since that’s where you can find Command Prompt under the Advanced Options. In addition, you also have to suspend or disable BitLocker and Secure Boot on your PC.

Option 1 – Try to set an entry option value in BCD

  • Once you’re in the Advanced Options, select Command Prompt.
  • Next, execute this command to set an entry point: bcdedit /set {current} Description "TheNameYouWant"
  • After the command has been executed, it will enable the system to trust a version of Windows that is not trusted by default. This should fix the problem, if not, follow the next given options below.

Option 2 – Try to specify the BCD file

  • In the elevated Command Prompt, execute this command: bcdedit /store c:BootBCD
  • Once done, the command will give you a list of options and then execute this next command: bcdedit /store c:BootBCD /set bootmenupolicy legacy
  • After that, restart your computer and select your Windows and then tap the F8 key right away.
Note: When you select the legacy option, the Advanced Options menu will be available during the computer boot up and then you can select into which operating system you can boot your computer into.

Option 3 – Try to rebuild the BCD files

The first thing you can do to resolve the issue is to Rebuild Boot Configuration Data or BCD files.
  • You can start by booting into the installation environment for Windows 10 from an installation media.
  • After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
  • From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
    • bootrec /FixMbr
    • bootrec /FixBoot
    • bootrec /ScanOS
    • bootrec /RebuildBcd
  • Once you’re done executing the commands given above, type “exit” to close the Command Prompt window and then restart your computer and see if it fixed error code 0xc000014c.
Read More
Guide to Quick Fix Error 0x0000007B,0xF78524

0X0000007B (0xF78d2524) - What is it?

If you are a laptop or a notebook user and you are trying to install Windows XP on it, you might come across 0x0000007B (0xF78524) error message. This error is a popular blue screen of death error and very similar to the error 0x0000007B.

Solution

Restoro box imageError Causes

The common causes of 0x0000007B (0xF78524) error code on your laptop might be:
  • File Corruption
  • Device Configuration Issues
  • Adware/spyware invasion
  • Incomplete Installations
  • Problem with your computer’s hard drive controller

Further Information and Manual Repair

Many people panic when they experience 0x0000007B (0xF78524) error on their laptops and notebooks simply because it is a blue screen of death error. The BSoD has this whole persona of being deadly computer errors that can almost cripple systems. If you have also experienced this error on your laptop, remain calm and follow the solutions given below to ensure you fix the error quickly without any hassle. Here are various ways to fix and resolve the BSOD error code 0x0000007B (0xF78524):
  1. Whether you have Lenovo IdeaPad Y550 or Dell Latitude E4300 or any other laptop for that matter, if device driver configuration is the cause of the error 0x0000007B (0xF78524), then all you need to do is start up your laptop and press F2 to enter BIOS. Now expand the ‘Drives’ section. After doing so, go to ‘SATA Operation’. SATA is the abbreviation for Serial Advanced Technology Attachment which enables mass storage devices like hard drives and optical drives to communicate with the motherboard by using a high-speed serial cable. For successful communication between devices, you need to configure SATA controller mode. Once you go to the ‘SATA Operation’ mode, change this from RAID AHCI to RAID ATA. Save changes and exit BIOS. This helps resolve the error 0x0000007B (0xF78524) in no time.
  2. Another way to fix this error is to download and install the 0x0000007B (0xF78524) repair tool. Once this tool is installed on your laptop, click the scan button. Once the scan is complete, you will see a list of errors; click the ‘Repair’ button to fix the errors found and then restart.
  3. The 0x0000007B (0xF78524) error may also occur due to the boot volume corruption. In such an event, it is advisable to run chkdsk command on the hard drive. This is recovery console command is used to check the hard drive, repair and recover data on the drive successfully.
Read More
Premiere Download Manager removal guide for Windows PC

Premiere Download Manager is a Browser Extension that comes bundled with Premiere Download Manager Potentially unwanted program, and other unwanted applications and extensions. This program was developed by Mindspark Interactive and offers users the ability to download files off the internet through the Download Manager provided. It also changes the home page and defaults the search engine to Myway.com.

This bundle monitors the user’s activity, and while the extension has access to your browsing activity, clicked links, visited pages, etc. the application itself has access to all the files that you downloaded, and have on your computer. This gathered data is later sent back to Mindspark’s servers where it is used to better target ads for users.

While installed, you will run into additional, sponsored links, and even pop-up ads while browsing the internet. Though it is not considered malware, it contains many behaviors disliked by users and is labeled as potentially unwanted. This bundle has been marked as a Browser Hijacker by several anti-virus applications and is therefore recommended to remove from your PC.

About Browser Hijackers

Browser hijacking is actually a form of unwanted software program, commonly a browser add-on or extension, which causes modifications in web browser’s settings. Browser hijacker malware is designed for many different reasons. Often, hijackers will force hits to sites of their preference either to increase web traffic producing higher ad revenue, or to obtain a commission for each and every user visiting there. Although it may seem naive, these tools are made by malicious people who always attempt to take full advantage of you, so that they can earn money from your naivety and distraction. Some browser hijackers are designed to make particular modifications beyond the web browsers, like changing entries in the computer registry and permitting other types of malware to further damage your computer.

Key symptoms that your internet browser has been hijacked

There are numerous symptoms that indicate your web browser is highjacked: the home page of the browser is changed all of a sudden; your browser is constantly being redirected to pornography sites; the default web engine has been changed and the browser security settings have been lowered without your knowledge; you’re getting browser toolbars you have never noticed before; you find lots of pop-up ads on your screen; your browser gets slow, buggy, crashes very often; You can’t access certain sites, in particular anti-virus websites.

Exactly how they get into your computer or laptop

There are several ways your computer or laptop can become infected by a browser hijacker. They generally arrive through spam email, via file-sharing networks, or by a drive-by download. They may also originate from any BHO, extension, toolbar, add-on, or plug-in with malicious purpose. Sometimes you may have mistakenly accepted a browser hijacker as part of an application bundle (usually freeware or shareware). Browser hijackers could affect the user’s web browsing experience significantly, monitor the websites frequented by users and steal financial information, cause difficulty in connecting to the net, and then finally create stability issues, making applications and computers freeze.

Removing browser hijackers

Certain browser hijacking can be quite easily reversed by finding and removing the corresponding malware application through your control panel. However, many hijackers are extremely tenacious and require specialized applications to eradicate them. Also, browser hijackers might modify the Computer registry therefore it could be very hard to restore all of the values manually, especially when you are not a very tech-savvy person. Installing and running antivirus applications on the affected system could automatically delete browser hijackers and also other unwanted applications. SafeBytes Anti-Malware discovers all types of hijackers – including Premier Download Manager – and removes every trace efficiently and quickly.

What To Do When You Cannot Install Safebytes Anti-Malware?

All malware is bad and the degree of the damage will differ greatly with regards to the type of malware. Certain malware variants modify internet browser settings by including a proxy server or modify the computer’s DNS configurations. When this happens, you’ll be unable to visit certain or all of the internet sites, and thus unable to download or install the required security software to get rid of the infection. If you are reading this article now, you have probably realized that virus infection is the cause of your blocked internet connectivity. So what to do when you want to download and install an anti-virus program such as Safebytes? There are some options you could try to get around with this particular issue.

Make use of Safe Mode to resolve the issue

In Safe Mode, you may change Windows settings, uninstall or install some applications, and get rid of hard-to-delete viruses and malware. In case the malware is set to load automatically when the computer starts, shifting into this mode could prevent it from doing so. To boot into Safe Mode, hit the “F8” key on the keyboard right before the Windows boot screen comes up; Or right after normal Windows boot up, run MSConfig, check the Safe Boot under the Boot tab, and click Apply. Once you are in Safe Mode, you can try to install your antivirus program without the hindrance of the malware. At this point, you can actually run the anti-malware scan to get rid of viruses and malware without interference from another application.

Switch to some other web browser

Some malware only targets certain internet browsers. If this sounds like your situation, employ another web browser as it can circumvent the computer virus. If you’re not able to download the anti-malware program using Internet Explorer, it means malware is targeting IE’s vulnerabilities. Here, you should switch over to a different internet browser like Chrome or Firefox to download Safebytes software.

Make a bootable USB anti-virus drive

Another option is to create a portable antivirus program onto your USB stick. To run anti-malware using a pen drive, follow these simple steps: 1) Download the anti-malware on a virus-free computer. 2) Plug the pen drive into the uninfected computer. 3) Double click on the downloaded file to run the installation wizard. 4) When asked, choose the location of the pen drive as the place where you want to store the software files. Do as instructed on the computer screen to finish up the installation process. 5) Transfer the USB drive from the clean computer to the infected PC. 6) Double-click the antivirus software EXE file on the USB flash drive. 7) Hit the “Scan Now” button to start the malware scan.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows PC

In order to protect your PC from many different internet-based threats, it is important to install anti-malware software on your computer system. But with countless numbers of anti-malware companies out there, nowadays it is hard to decide which one you should buy for your personal computer. Some of them are good and some are scamware applications that pretend as legit anti-malware software waiting around to wreak havoc on your computer. You have to be careful not to pick the wrong application, particularly if you buy a premium application. While considering the highly regarded applications, Safebytes AntiMalware is certainly the highly recommended one. SafeBytes anti-malware is a very effective and user-friendly protection tool that is suitable for end-users of all levels of computer literacy. Through its cutting-edge technology, this software will help you protect your personal computer against infections caused by different types of malware and similar threats, including adware, spyware, trojans, worms, computer viruses, keyloggers, ransomware, and potentially unwanted program (PUPs).

SafeBytes has great features when compared to other anti-malware programs. The following are a few of the great ones:

Active Protection: SafeBytes gives you round-the-clock protection for your personal computer limiting malware intrusions in real-time. It will regularly monitor your pc for hacker activity and also gives users sophisticated firewall protection. Antimalware Protection: With its advanced and sophisticated algorithm, this malware elimination tool can detect and get rid of the malware threats hiding in your computer system effectively. High-Speed Malware Scanning Engine: Safebytes AntiMalware, with its enhanced scanning engine, offers extremely fast scanning which can immediately target any active internet threat. Website Filtering: SafeBytes checks and gives a unique safety ranking to every website you visit and block access to webpages known to be phishing sites, thus protecting you from identity theft, or known to contain malicious software. Low CPU Usage: SafeBytes gives you complete protection from online threats at a fraction of the CPU load due to its advanced detection engine and algorithms. 24/7 Support: You could get high levels of support around the clock if you’re using their paid version. SafeBytes will keep your computer safe from the latest malware threats automatically, thus keeping your online experience safe and secure. Once you’ve downloaded and installed SafeBytes Anti-Malware, you will no longer have to bother about malware or other security concerns. So if you’re looking for the best anti-malware subscription for your Windows-based PC, we highly recommend SafeBytes Anti-Malware software.

Technical Details and Manual Removal (Advanced Users)

If you wish to carry out the removal of Premier Download Manager manually instead of employing an automated tool, you may follow these simple steps: Go to the Windows Control Panel, click the “Add or Remove Programs” and there, select the offending program to remove. In cases of suspicious versions of web browser plug-ins, you can easily get rid of it through your web browser’s extension manager. It is also suggested to reset your web browser to its default state to fix corrupt settings. Lastly, examine your hard drive for all of the following and clean your computer registry manually to remove leftover application entries following an uninstallation. Having said that, editing the registry is usually a difficult task that only experienced computer users and professionals should attempt to fix it. Also, certain malware is capable of replicating itself or preventing its deletion. It is advised that you do the removal process in Safe Mode.
Files: C:\Program Files\PremierDownloadManager_agEI\Installr.bin\NPagEISb.dl_ C:\Program Files\PremierDownloadManager_agEI\Installr.bin\NPagEISb.dll C:\Program Files\PremierDownloadManager_agEI\Installr.bin\agEIPlug.dl_ C:\Program Files\PremierDownloadManager_agEI\Installr.bin\agEIPlug.dll C:\Program Files\PremierDownloadManager_agEI\Installr.bin\agEZSETP.dl_ C:\Program Files\PremierDownloadManager_agEI\Installr.bin\agEZSETP.dll %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL: %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL Malware %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL Dangerous %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL High Risk %program files%\premierdownloadmanager\pdmanager_ie.dll %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDM.ICO %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER.EXE %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.TLB %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\REGASM.EXE Registry: key HKLM\Software\Classes\CLSID\819D045F-E9A2-39E0-B495-D615AD1A9471\InprocServer32.0.0.1\CodeBase: file:///C:/Program Files/PremierDownloadManager/PDManager_ie.DLL key HKLM\Software\Classes\CLSID\819D045F-E9A2-39E0-B495-D615AD1A9471\InprocServer32\CodeBase: file:///C:/Program Files/PremierDownloadManager/PDManager_ie.DLL key HKLM\Software\Classes\CLSID\87D1BD5F-0174-4AB2-FFC4-9E3A451F17EB\InprocServer32.0.0.1\CodeBase: file:///C:/Program Files/PremierDownloadManager/PDManager_ie.DLL key HKLM\Software\Classes\CLSID\87D1BD5F-0174-4AB2-FFC4-9E3A451F17EB\InprocServer32\CodeBase: file:///C:/Program Files/PremierDownloadManager/pdmanager_ie.dll key HKLM\Software\Classes\Record\EDF1D497-05B5-37F6-AAAC-3EB5E67D4DC2.0.0.1\CodeBase: file:///C:/Program Files/PremierDownloadManager/PDManager_ie.DLL key HKCU\SOFTWARE\PREMIERDOWNLOADMANAGER\INTERNET EXPLORER: %PROGRAM FILES%\PREMIERDOWNLOADMANAGER\PDMANAGER_IE.DLL
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status