nslookup works but ping fails in Windows

nslookup is a command-line tool that helps in finding the DNS records of a website. It sends a name server query to the DNS and obtains the corresponding IP address. Aside from that, it can also perform some complex functionality such as finding details about FTP server, Mail server and many more but most of them are used by administrators. The best thing about nslookup is that it queries the DNS server directly and it does not rely on the cache.

On the other hand, there is another tool called PING that is used to verify connectivity. PING sends a packet of information to the IP address or Domain and gets back a response in the form of packets. So if everything goes well, all packets are received but if not, it will help you find out where the delay in the network exactly is. However, the ping command does not always attempt a DNS lookup which means that it might be using the DNS cache and use the IP address available in that table.

Although both nslookup and PING help you in identifying the host or IP address, however, they don’t always work and sometimes fail. So if your nslookup works but ping fails on your Windows 10 PC when querying the IP address of a website then it could be caused by many reasons. It could be that the nslookup queries work for you but when you try to use PING, it fails. For instance, if you open the abc.com website, here’s how it will look like:

nslookup xyz.com

Server: dns.company.com

Address: 192.168.1.38

C:> ping xyz.com

Ping request could not find host xyz.com. Please check the name and try again.

The domain is converted into an IP address and then data is sent to that IP address when you use PING. So when a reply comes back it means that the data is going back and forth to that domain without any problem. However, if the DNS fails to resolve the IP address of the website or if your PC does not attempt a DNS lookup, you will receive a similar error message that says, “Could not find host” and so on. To resolve this issue, here are some options that might help.

Option 1 – Reset Winsock, TCP/IP & Flush DNS

Resetting Winsock, TCP/IP, and flushing DNS might help you resolve the issue with nslookup and PING. To do so, follow these steps:

  • Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
  • After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.
  1. netsh winsock reset – type in this command to reset Winsock
  2. netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
  3. ipconfig /flushdns – type in this command to flush the DNS cache
  • Next, restart your PC and check if the problem’s fixed.

Option 2 – Force Windows to do a DNS lookup using FQDN

  • Go to Settings > Network & Internet > Status > Change adapter options.
  • From there, right-click on the network and select Properties.
  • Next, in case you’re using IPv6, from the list of connections available in the list, select Internet Protocol Version 4.
  • Then click on Properties and click Advanced.
  • After that, switch to the DNS tab and select “Append these DNS suffixes (in order)” and click on the Add button and then add “.” as a suffix so that each time you query using PING and another tool, it will add a “.” at the end and will force the lookup.

Option 3 – Make sure that there is only one default gateway

If your computer has more than one NIC connected and there are multiple default gateways, then it will most likely create confusion which is why you need to remove the default gateway from the configuration of all NICs and make sure that there is only one default gateway.

Option 4 – Use the Google Public DNS

You might want to change your DNS to Google Public DNS as it could also help you in fixing the nslookup and PING issues. To do so, follow the steps below.

  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 5 – Check the Windows Host file

You can also try to cross-check the Windows Hosts file to find out if the website you are trying to open has been blocked, because if it is, then it’s no wonder why PING fails even when nslookup works. There are instances when some third-party application modifies the file and adds some websites to the blocklists. So if the website is indeed blocked, you need to remove it from the list.

Option 6 – Delete the WLAN Profiles

Deleting the WLAN Profiles might be a good idea if you are not able to connect to the internet on your computer and if you’re using Wi-Fi. It could be that the networks that were connected previously have gone rogue which is why it is not connecting properly. And so deleting the WLAN profiles might help you in fixing the issue with nslookup and PING.

Option 7 – Reinstall the Network Adapter Drivers

  • Tap the Win + R keys to launch the Run window and then type in the “msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Then right-click on each one of the Network drivers and select “Uninstall device”.
  • Restart your PC.

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A Quick Way to Fixing Error 0x8007045D

What Does 0x8007045D Error Code Mean?

The 0x8007045D error code is an I/O (input and output) error that is associated with the registry. It indicates that the Windows operating system has become overloaded with invalid system references in the registry. This may prevent you from executing reading and writing to and from devices successfully.

Error Causes

Registry is the main database of your PC. This portion of your computer saves all the activities that you perform on your PC including the junk files, temporary internet files, invalid entries, bad registry keys, and more. This clutters the hard disk. If the unnecessary files are not removed from the registry, it may lead to I/O errors like 0x8007045D. On the hard drive, some parts of the drive may fail to function. If this is not fixed on the time it may lead to serious disk damage and registry corruption eventually resulting in system failure. System failure can make you lose all the valuable data saved on your system for good.

How to Fix the Error Code 0x8007045D?

Error codes on your PC are like warnings. These codes indicate that your PC has some issue. Therefore ignoring it is not wise. To spare yourself from such serious PC damages, it is advisable to take correct measures timely instead of prolonging and making the situation go from bad to worse.
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Fix ntkrnlmp.exe Blue Screen in Windows
The ntkrnlmp.exe file is a file associated with the Windows operating system’s NT Kernel and other system processes. It is also related to the “CRITICAL PROCESS DIED” error. So if you encounter a Blue Screen of Death error that’s related to this file, then you’ve come to the right place as this post will guide you in fixing the ntkrnlmp.exe Blue Screen error. This kind of Blue Screen error might be caused by the file getting corrupted or infected with some malware. Aside from these causes, the error might also be due to the corruption and malfunction of the graphics card drivers. Before you troubleshoot the problem, you might want to try performing System Restore especially if you tend to create a System Restore point every now and then. Performing System Restore could help you resolve the ntkrnlmp.exe Stop error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If System Restore didn’t help, then proceed to the given options below.

Option 1 – Disable the C-states and EIST in the BIOS

The first thing you can do is try to disable the C-states and EIST in the BIOS. To do that, refer to the steps given below.
  • Go to the BIOS and from there look for an option named CPU Configuration which can usually be found under the Advanced menu.
  • Next, look for CPU Power Management and under that section, disable both the “Intel EIST” and “Intel C-state” options.
  • After you disable them, save the changes you’ve made and exit the BIOS.
  • Now restart your computer and check if the ntkrnlmp.exe BSOD error is now fixed.

Option 2 – Try to update, rollback or disable drivers

If the first option didn’t help in fixing the ntkrnlmp.exe Blue Screen error the next thing you can do is to roll back, or update, or disable device drivers in your computer. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Configure the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And so if you want to fix the ntkrnlmp.exe Blue Screen error you need to use the Driver Verifier Manager:
  • Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
  • After that, select the option “Create custom settings”.
  • Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
  • Next, select the option “Select driver names from a list” option.
  • Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
  • Then click on the Finish button.
  • Open Command Prompt as administrator and execute this command – verifier /querysettings
  • The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
  • Open the Command Prompt as admin again and run this command – verifier /reset
  • The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 4 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ntkrnlmp.exe. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
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SoftwareUpdater Malware Removal Guide

Software Updater is an ad-supported browser extension hijacker that claims to update your PC programs and drivers. In addition to managing the installation of your selected software, this install manager will make recommendations for additional free software that you may be interested in. Additional software may include toolbars, browser add-ons, game applications, anti-virus applications, and other types of applications. The hijacked homepage, softwareupdater.com, did not have valid legal privacy and disclaimer policies on its website as of publication date.

This software adds a Windows Task Scheduler in order to launch the program at various times, including system startup. The software has access to all installed applications on your PC and can install bundled products with unwanted malware. It is also commonly distributed in bundles with unwanted software. Several anti-virus programs have classified this software as malware and are therefore not recommended.

About Browser Hijackers

Browser hijacking means that a malicious code has control over and modified the settings of your internet browser, without your consent. They’re made to interfere with browser programs for several purposes. The idea is to force users to visit specific sites that are trying to increase their visitor traffic and produce higher ad revenue. It may appear harmless, but most of these sites are not legitimate and could present a severe threat to your online safety. Browser hijackers can even allow other malicious programs without your knowledge to further damage your computer.

How to determine if your web browser is hijacked

The common symptoms that indicate having this malicious software on your computer are: 1. home page is changed 2. you find new unwanted bookmarks or favorites added, typically directed to advertisement-filled or pornography websites 3. the default search engine has been changed and your browser security settings have been lowered without your knowledge 4. you find unwanted new toolbars added 5. you may find many pop-up ads on your computer screen 6. your internet browser has become unstable or starts running sluggishly 7. you can’t go to specific websites such as home pages of anti-malware software.

Exactly how browser hijacker infects computers

Browser hijackers infect PCs in numerous ways, including via a drive-by download, a file-share, or an infected email. Many web browser hijackings come from add-on software, i.e., browser helper objects (BHO), toolbars, or extensions added to web browsers to provide them additional functionality. Also, certain freeware and shareware can put the hijacker in your PC through the “bundling” technique. Some of the well-known hijackers are SoftwareUpdater, Conduit Search, Babylon Toolbar, OneWebSearch, Sweet Page, and CoolWebSearch. Browser hijackers may record user keystrokes to collect potentially valuable information leading to privacy issues, cause instability on systems, drastically disrupt user’s browsing experience, and eventually slow down the computer to a point where it will become unusable.

Browser Hijacker Malware – Removal

Certain hijackers could be removed by just uninstalling the related free software or add-ons through the Add or Remove Programs in the Windows Control Panel. In some cases, it can be a tough task to identify and get rid of the malicious piece because the associated file could be running as part of the operating system process. Besides, browser hijackers might modify the Computer registry so it can be extremely tough to fix manually, especially when you are not a very tech-savvy person.

How To Get Rid Of Malware That Is Preventing Anti-Malware Installation?

Malware can cause many different types of damage to PCs, networks, and data. Some malware is meant to restrict or prevent things that you want to do on your computer system. It may not permit you to download anything from the net or stop you from accessing some or all of the internet sites, especially the anti-virus websites. If you’re reading this now, you’ve perhaps recognized that a malware infection is a reason for your blocked internet traffic. So how to proceed if you need to install an anti-virus software like Safebytes? Even though this type of problem can be difficult to circumvent, there are a few actions you can take.

Install the anti-virus in Safe Mode

In Safe Mode, you can change Windows settings, un-install or install some software, and eliminate hard-to-delete viruses and malware. In the event, the virus is set to load immediately when PC boots, shifting into this particular mode can prevent it from doing so. To start the computer into Safe Mode, hit the “F8” key on your keyboard right before the Windows boot screen comes up; Or after normal Windows boot up, run MSCONFIG, check “Safe Boot” under Boot tab, and click Apply. As soon as you restart into Safe Mode with Networking, you could download, install, as well as update the anti-malware program from there. At this point, you could run the antivirus scan to remove viruses and malware without hindrance from another malicious application.

Switch to an alternate browser

Some malware only targets certain internet browsers. If this sounds like your situation, utilize another browser as it might circumvent the virus. The best solution to avoid this problem is to select a web browser that is well known for its security measures. Firefox contains built-in Malware and Phishing Protection to help keep you secure online.

Install and run anti-malware from your flash drive

To effectively remove the malware, you might want to approach the issue of running anti-virus software on the affected computer system from a different perspective. Adopt these measures to run the antivirus on the affected PC. 1) Download the anti-malware program on a virus-free PC. 2) Mount the USB drive onto the same computer. 3) Run the setup program by double-clicking the executable file of the downloaded application, which has a .exe file extension. 4) Pick a thumb drive as the place when the wizard asks you exactly where you want to install the program. Follow the on-screen instructions to complete the installation. 5) Disconnect the pen drive. You can now use this portable anti-malware on the infected computer. 6) Double-click the anti-malware program EXE file on the flash drive. 7) Run Full System Scan to detect and get rid of all types of malware.

Features of SafeBytes Anti-Malware

Want to install the best anti-malware software for your computer system? You can find many applications available that come in paid and free versions for Windows systems. Some of them do a great job in getting rid of threats while some will affect your PC themselves. You must be careful not to choose the wrong application, especially if you purchase a paid software. Among few good programs, SafeBytes Anti-Malware is the strongly recommended software for the security-conscious individual. SafeBytes anti-malware is really a powerful, highly effective protection application made to assist users of all levels of IT literacy in identifying and eliminating harmful threats from their computers. Through its cutting-edge technology, this software protects your PC against infections brought on by different types of malware and similar threats, including spyware, adware, computer viruses, worms, trojan horses, keyloggers, ransomware, and potentially unwanted program (PUPs). SafeBytes possesses a plethora of great features that can help you protect your laptop or computer from malware attack and damage. The following are some of the best ones: Real-time Active Protection: SafeBytes delivers complete and real-time security for your laptop or computer. They are very efficient in screening and getting rid of different threats because they are constantly revised with new updates and safety measures. Best AntiMalware Protection: This deep-cleaning anti-malware application goes much deeper than most antivirus tools to clean your personal computer. Its critically acclaimed virus engine finds and disables hard to remove malware that conceals deep inside your computer. Safe Browsing: SafeBytes gives an instant safety rating about the web pages you’re about to check out, automatically blocking unsafe sites and make sure that you’re certain of your online safety while browsing the net. Lightweight Tool: SafeBytes is a lightweight and easy-to-use antivirus and antimalware solution. As it uses minimal computer resources, this application leaves the computer’s power exactly where it belongs: with you actually. Premium Support: You may get absolutely free 24/7 technical support from their computer experts on any product queries or computer security issues.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SoftwareUpdater without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by SoftwareUpdater

Files: C:Program FilesSoftware UpdaterSoftwareUpdater.exe C:Program FilesSoftware Updatersuscan.exe C:Program FilesSoftware Updater C:Program FilesSoftware Updater cpprest120_xp_1_4.dll C:Program FilesSoftware Updater cpuidsdk.dll C:Program FilesSoftware Updater DriversHQ.SDK.REST.Win32.dll C:Program FilesSoftware Updater msvcp120.dll
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How to Fix Error Code 0xC004C020

Error Code 0xC004C020 (Code 0xC004C020) – What is it?

Error code 0xC004C020 (Code 0xC004C020) is an error that occurs when you attempt to activate a copy of Windows 7 with a key, but the key has already been activated multiple times. When receiving this error code, it means that you are trying to exceed the number of times that the Windows 7 key is allowed to be activated. Common symptoms include:
  • Attempting to install Windows 7 with a key and a dialog box with the code 0xC004C020 is displayed.
  • The computer is unable to install Windows 7 with the key.
  • Certain features will refrain from working until the correct key has been entered.

Solution

Restoro box imageError Causes

Error Code 0xC004C020 occurs when you are not able to install Windows 7 using a previously purchased key code that has been installed numerous times previously on the same computer.
  • You are not able to use your previously used key to install Windows 7.
  • You have used the Windows 7 key the maximum number of times allowed.
Error code 0xC004C020 simply means that the Windows 7 code that you are trying to use to install Windows 7 has already been used the maximum number of times allowed, even when installing it on the same computer that it was previously used on. This would indicate that the key is what is known as a volume key- meaning that there is a cap on the number of uses.

Further Information and Manual Repair

Many people encounter this problem when they are doing software development or testing and need to reinstall Windows 7. Some people might also encounter this error code when installing Windows 7 with a key that was used too many times previously. It should be noted that there are several ways to fix this problem, but if nothing is working, you should contact a computer repair technician.

Method One

Activate by phone- the long method.
  1. Click the start button, right-click Computer, click Properties, and then click Activate Windows.  This will open Windows Activation.
  2. Click on “Show me other ways to activate”.
  3. Find and enter the Windows 7 key, then click Next.
  4. Click on “Use the automated phone system”. If you are prompted for an administrator password or a confirmation, confirm or type the password now.
  5. Select the location nearest to you and then click the Next button.
  6. There will be a list of available phone numbers, choose one and call it. There will be an automated system that will guide the activation process.
  7. Enter the installation ID when prompted, it will be listed on your computer screen.
  8. The phone system will give you a confirmation ID, write this down.
  9. Type this confirmation ID into the space that is provided by step 3. This will be in the activation dialogue. Then, click NEXT and follow the instruction.
  10. If this is not successful, stay on the line and be transferred to a customer service representative that will assist you.

Method Two

Activate by phone- this is a much simpler method.
  1. Click on Start, type: slui.exe 4 into the Search box
  2. Press Enter on the keyboard.
  3. Pick your country.
  4. Choose the Phone Activation option; stay on hold to speak with a customer service representative.

Method Three

Error code 0xC004C020 occurs if you have used your Windows 7 activation key on multiple computers, or multiple times on the same computer. You are not allowed to exceed the uses of the key—you should consider purchasing a new key if this is the case. A Windows 7 key is available for purchase online through the Microsoft website, in the shop section. The new product key must then be activated within 30 days, or it becomes no longer valid. It can be activated online or through the telephone. If it is not activated on time, features will stop working until the new key has been activated. This should be the last resort method, as you should not have to purchase a new Windows 7 key code if it is not necessary. If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.
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Diablo 2 Resurrected facing server issues
It has been some time since the release of Diablo 2 resurrected and overall reception was pretty good. People are enjoying the old classic game in hi-def. resolution and with new and improved visuals. Sadly some server issues are present still until this day and somewhat spoil the experience for players. diablo 2 server statusThe greatest lag and server crashes are pinpointed to game-creating events. When a player creates a new online game, the server needs to pull a lot of details from the database and make a game, due to some legacy code present this process takes some time and it is demanding a bit on the server-side, and although code was optimized to cater to more modern approach some legacy code still remains. Another thing that was spotted to affect performance itself is player behavior, to be more specific, modern gamer behavior. Where players find good builds and runs on the internet and then go to farm-specific areas or bosses for loot or experience points, which in return boils down to making plenty and short runs that are made by creating games and after run eliminating them. Now pair that with the previous statement about legacy server and database code and you can add 1 and 1 and see how this might be an issue. A lot of short games over legacy code are placing games in a state it was not designed for back in 2001 and therefore we have issues. Sadly solutions without completely rewriting the whole code are not very promising and they include rate limiting, which will prevent players to create many games in succession in a short period of time and maybe even login queues to drop a load on servers. Blizzard reached to people in the whole company, even old diablo 2 developers to ask for advice and they say that they are working on solutions so they could lift limitations and have everything running fine.
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Make FLASH content available in your browser
FLASH icon Hello and welcome everyone, just a few years ago we had FLASH video content on the internet, we had FLASH games, full FLASH website experiences, and more, but then flash was shut down mostly due to security reasons meaning that in just a few months we have lost most of FLASH web content. However, there is still FLASH content on the internet even today, there are still FLASH videos and flash games, but we can not play any of that content since browsers do not support FLASH and you can not get the FLASH plugin for browsers. So what might be the solution for this situation?

Ruffle and FLASH emulation

Emulation of course. We will not be able to get the flash player working, well at least not the original and official one, but we can make flash content playable again inside our browsers. The first thing is first, we need to get an emulator package from the internet in order for this trick to work, one we will be using is RUFFLE. It is lightweight, it is free, it is open source and it is reliable, everything we need. Download RUFFLE from its official website here. For Chrome and Edge download the ZIP package, for Firefox, go to the Firefox section of the tutorial. There is also a desktop version of RUFFLE there so if you are keen on playing your flash content on your desktop computer you might well grab that as well, but for the sake of this tutorial where we are enabling flash in our browsers, we will not focus on that part since it is pretty straightforward. Now once you have downloaded the RUFFLE emulator, please extract it to the desired folder somewhere on your computer. Once it is extracted, start your browser of choice and follow instructions.

FOR CHROME:

  1. Navigate to: chrome://extensions/
  2. Turn ON developer mode in the top right corner
  3. Click on Load unpacked
  4. Navigate to the folder where you have extracted RUFFLE
chrome extensions

FOR EDGE:

  1. Navigate to: edge://extensions/
  2. Turn ON developer mode on the bottom left corner
  3. Navigate to the folder where you have extracted RUFFLE
  4. Turn RUFFLE ON
edge extensions

FOR FIREFOX:

  1. Go to the RUFFLE download page, we can not use the zip package we were using for Chrome and Edge
  2. Right-click on the Firefox download link
  3. Save link by clicking on Save link as...
  4. Navigate to about: debugging
  5. Click on this Firefox
  6. Click Load Temporary Add-on
  7. Select the .xpi that you have downloaded

BONUS:

If you want to enable FLASH content live on your website use:  <script src="path_to_ruffle/ruffle.js"></script>
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Fix Cannot load Management Console
TPM, also known as Trusted Platform Module, is a specialized chip used for security as well as encryption of users’ private data like Fingerprint, Facial data, and many more. TPM also comes with a Management Console and if you are not able to load the Management Console and you got the “Cannot load Management Console” error instead, read on as this post will guide you in fixing the problem. This type of issue usually happens when you clear or disable the TPM using the settings in the BIOS and so when you run the Trusted Platform Module Management console, you encounter the error. To fix the “Cannot load Management Console” error in your Windows 10 computer, here are some options you should check out.

Option 1 – If TPM is cleared in the BIOS:

If the Trusted Platform Module is cleared in the settings of the BIOS, you have to close and restart the TPM Management console or TPM.msc once again. It could be that the TPM Management has to reload the changes again after you’ve made them which is why you encounter the “Cannot load management console” error.

Option 2 – If TPM is disabled in the BIOS:

If you opted to disable TPM using the BIOS settings or you have turned it off by accident, then you have to enable it back and you have two options to do that – you can either enable TPM from the BIOS or using the Windows PowerShell. For more details, refer to the instructions below.

Enabling TPM from the BIOS:

  • You need to first reboot your PC and then go to the BIOS.
  • From there, look for TPM under the security options and in case the TPM management option has been disabled or greyed out, refer to the sub-steps given below to make it active again
    • Enable the Admin password in the BIOS.
    • Then go back to the TPM settings and check if the TPM management is already available.
  • After that, you should now be able to enable TPM. Remember that it’s always a good idea to have an ADMIN password for your BIOS as it makes sure that no one can change the settings in your computer BIOS and Security level options.

Enable TPM via Windows PowerShell:

  • This second option is a lot easier compared to the first one if you have admin privileges. So once you’ve opened the Windows PowerShell with admin privileges, you need to run the following command:
    • $tpm = gwmi -n rootcimv2securitymicrosofttpm win32_tpm
    • $tpm.SetPhysicalPresenceRequest(6)
  • After you execute the commands given above, you need to restart your computer.
  • Now, once your computer has restarted, you need to accept any BIOS prompts and then check if the “Cannot load management console” error is now fixed.
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How to Turn On or Off Tailored Experiences
In this post, you will be guided on how you can turn on or turn off the Tailored Experiences feature in Windows 10 using three methods – via Settings, Registry Editor, and Group Policy Editor. The Tailored Experiences feature in Windows 10 helps Microsoft in delivering recommendations about Microsoft Products. The diagnostic data that comes with it allows Microsoft to know about its consumers’ experiences as well as collect feedback. To simply put it, tailored experiences are personalized tips, ads, and recommendations that enhance Microsoft products and services for consumer needs. And when you enable this feature, Windows will collect information from your browser, apps, features, and many more. After collecting information, it will offer contents that are tailored based on the data gathered on the lock screen of your computer, Windows tips, and other related functions. On the other hand, the diagnostic data is the one that allows Microsoft to get feedback from the customer. So if you’ve noticed some prompts when you use Windows that ask you about the experience, that’s actually a part of the diagnostic data. A lot of users find this feature useful. However, there are also skeptical ones that don’t share the same sentiments. If you are one of the skeptical ones, you actually have the option to turn this feature off if you do not want Microsoft to show ads, recommendations, and so on. It is also recommended that you enable the Diagnostic Data collection as you can choose to delete any collected data, as well as control the feedback frequency from Automatic to Once a day, or once a week, or to never. As mentioned, there are three methods you can choose from to either turn on or turn off Tailored Experiences. You can do it via Settings, Registry Editor, and the Group Policy Editor. To get started, follow the options provided below.

Option 1 – via Settings

To turn on or off Tailored Experiences using Settings, refer to these steps:
  • Go to Settings and here, click on Privacy.
  • Next, go to Diagnostic and Feedback.
  • From there, toggle off the control under the Tailored experiences option to turn it off or toggle it on, if you want to turn it on.

Option 2 – via Registry Editor

To turn on or off Tailored Experiences via Registry Editor, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPrivacy
  • After that, look for the DWORD named “TailoredExperiencesWithDiagnosticDataEnabled” and change its value to 0 if you want to turn it off or 1 if you want to turn it on.

Option 3 – via Group Policy Editor

To turn on or off Tailored Experiences using the Group Policy Editor, here’s what you have to do:
  • Tap the Win + R keys to open the Run prompt and type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to this policy setting: User ConfigurationAdminstrative TemplatesWindows ComponentsCloud Content
  • Here, double click on the “Do not use diagnostic data for tailored experiences” option and select Enabled. Once you do that, you will see the following description:
“This policy setting lets you prevent Windows from using diagnostic data to provide tailored experiences to the user. If you enable this policy setting, Windows will not use diagnostic data from this device (this data may include browser, app, and feature usage, depending on the “diagnostic data” setting value) to customize the content shown on the lock screen, Windows tips, Microsoft consumer features, and other related features. If these features are enabled, users will still see recommendations, tips, and offers, but they may be less relevant. If you disable or do not configure this policy setting, Microsoft will use diagnostic data to provide personalized recommendations, tips, and offers to tailor Windows for the user’s needs and make it work better for them. This setting does not control Cortana tailored experiences, since there are separate policies to configure it.”
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Fix 0xc00d36cb error in Windows 10
0xc00d36cb error shows up when you are trying to play a video or movie using the default player in Windows. This error can occur due to a glitch in the media player or corrupted system files. in this guide, we will show you how to tackle this issue and fix it.
  1. Run the video playback troubleshooter

    • Click on Start and select Settings.
    • Go to Update and Security.
    • Scroll down and open the Troubleshoot tab.
    • Scroll down and select the Video Playback option.
    • Click the Run the Troubleshooter button.
    • The troubleshooter will perform an initial scan and offer a few options.
    • Select Continue with this troubleshooter.
    • The troubleshooter will scan the system again for driver and codec issues.
    • Follow on-screen instructions and apply recommended fixes.
  2. Reset the Movies and TV app

    • Click on Start and select Settings.
    • Go to Apps and open the Apps and features tab.
    • Scroll down to Movies and TV.
    • Select Movies and TV.
    • Click Advanced options.
    • Scroll down and click on the Reset button.
  3. Create a new user account

    • Click on Start and select Settings.
    • Open Accounts.
    • Open the Family & other users tab.
    • Scroll down to Other users and click the Add someone else to this PC button.
    • In the Microsoft account window, type your email address.
    • If you don’t want to enter an email address and establish a local account, click on I don’t have this person’s sign-in information option instead.
    • Next, select Add a user without a Microsoft account (for a local account).
      • Else, enter your Microsoft account login details.
    • Enter a user name and password for your new account. Also, select a security question and add an answer to it.
    • Once the new profile is ready, log out of your current account.
  4. Check for permission issues

    • Right-click on the problematic file and select Properties.
    • Open the Security tab.
    • Click the Advanced button.
    • In the Advanced Security Setting window, click the Change link.
    • In the Select User or Group window, enter Everyone in the text box.
    • Click the Check Names button.
    • Click OK and Apply to save the changes.
    • Close all the Properties windows.
    • Try playing the file or modifying the properties and check for any improvements.
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Fix GDI32.DLL error in Windows 10
The GDI32.DLL is a DLL (Dynamic Link Library) file that was developed by Microsoft. It is an essential file of the Windows OS as it contains instructions and information for exe files to follow. These DLL files also use to store the various procedures and codes for the Windows programs. It is considered an essential component of Windows because it ensures that all the programs on Windows are operating properly. So, if the gdi32.dll not found on your computer, then it can negatively impact your computer and the associated programs. Though DLL files used to be so efficient and convenient, they are extremely vulnerable to errors and issues.
  1. Perform SFC scan

    Press ⊞ WINDOWS + X to open the Windows menu keyboard with windows and x marked From the menu choose command prompt (admin) Windows menu command prompt adminIn command prompt type sfc /scannow and press ENTER Leave the computer for the operation to be completed and Reboot your computer
  2. Run DISM

    Press ⊞ WINDOWS + X to open the Windows menu keyboard with windows and x markedFrom the menu choose command prompt (admin) Windows menu command prompt adminin command prompt type: DISM.exe /Online /Cleanup-image /Restorehealth and press ENTER wait for the process to be finished and Reboot your computer
  3. Update device driver

    Go to your manufacturer's website and update drivers for your components with the latest versions.
  4. Update Windows

    If you have an update ready for Windows, update it and see if this will remove the error
  5. Scan computer for malware

    Perform a full PC scan for malware to see if this is causing issues with the GDI32.DLL error.
  6. Download file

    One solution is to download a file from the official site and place it in the corresponding folder.
  7. Perform System restore

    Rollback system restore before the issue happened and your Windows will be working as intended
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