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Fix Error codes 12002-4, 12007-4, 12152-4

If you are trying to install Office but got an error saying, “Something went wrong, Sorry we ran into a problem” with error codes 12002-4, 12007-4, or 12152-4 instead, this indicates that you have a problem with your internet connection. Aside from internet connection issues, the problem could also be due to some programs that block the installation files to be downloaded so when they time out, you get these error codes.

There are several options you can try to fix the 12002-4, 12007-4, or 12152-4 error codes. You can try to install Office offline or turn off the proxy server or VPN (if you’re using one). You can also try to temporarily disable your antivirus program or Firewall. Refer to the given potential fixes below to troubleshoot and fix the problem.

Option 1 – Try to install Office offline

The first thing you can do if you encounter the error codes 12002-4, 12007-4, or 12152-4 when installing Office is to download an offline copy of Office especially when you’re certain that your internet connection is slow. Once you’ve downloaded it, install it again. The offline installer will download both the 32 and 64-bit versions of Office. Keep in mind that you must download the correct version.

Option 2 – Disable the Proxy server

The first thing you can do is to try disabling the Proxy server as it might be the reason why you’re getting error 0x80244022 for Windows Updates. To disable the proxy server, refer to the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it. In addition, if you are also using a VPN, you can try to disable it as well.

Option 3 – Temporarily disable the Antivirus and Firewall

As mentioned earlier, the downloading of the installation files could be blocked by either the antivirus program or Firewall or it could be both especially when the link seems suspicious. To fix this problem, you have to disable both the antivirus like Windows Defender and the Firewall or any third-party software you might be used temporarily and then download the installation files again. Once the download is completed, make sure to turn on the antivirus program and the Firewall again. On the other hand, you can also try downloading in a different location which also means that you have to try a different network. It could be that the load on the current system is too high which is why it’s not able to offer enough bandwidth to download the installation files of Microsoft Office.

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How to remove WeatherGenie Browser Hijacker

WeatherGenie is a Browser Extension that allows users to check the current weather in any town at any time. This extension adds the “Weather:” search option to your new tab, and changes your default search engine to Yahoo.com. It also ads system Registry Entities that allow it to run each time the computer is restarted, several task schedulers are also added to allow it to run at various times during the day.

While installing this extension monitor browsing data from your computer. You may also see additional injected ads, sponsored links, and pop-up ads through your browser sessions. Weather games have been marked as a Browser Hijacker by several anti-virus scanners and are therefore not recommended to keep on your computer. It is flagged as potentially unwanted for optional removal.

About Browser Hijackers

Browser hijacking is a very common type of online fraud where your web browser settings are altered to allow it to do things you do not intend. Browser hijackers could do a variety of things on your PC. Often, hijackers will force hits to sites of their preference either to increase targeted traffic generating higher ad earnings, or to gain a commission for every user visiting there. Even though it might seem naive, all browser hijackers are harmful and thus always regarded as security risks. As soon as the malware attacks your computer or laptop, it begins to mess things up a whole that slows your system down to a crawl. In the worse case, you might be pushed to tackle serious malware threats too.

How you can know whether the web browser is hijacked?

Symptoms that an internet browser is hi-jacked include: 1. you notice unauthorized modifications to your web browser’s home-page 2. bookmark and the new tab are also changed 3. the essential web browser settings are modified and unwanted or insecure sites are put into the trusted sites list 4. you’re getting new toolbars you have never witnessed before 5. you’ll notice random pop-ups start showing on a regular basis 6. web pages load slowly and at times incomplete 7. you can’t navigate to particular web pages, such as security software-related websites.

How does a PC get infected with a browser hijacker?

There are a number of ways your PC can become infected with a browser hijacker. They usually arrive by way of spam e-mail, via file-sharing networks, or by a drive-by download. They can be included with toolbars, BHO, add-ons, plugins, or browser extensions. Other times you might have mistakenly accepted a browser hijacker as part of a software bundle (generally freeware or shareware). A good example of some popular browser hijackers includes Conduit, Anyprotect, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are regularly changing. The existence of any browser hijacker on your system might substantially diminish the browsing experience, record your internet activities that lead to critical privacy concerns, diminish overall system performance and cause software instability as well.

The best ways to get rid of browser hijackers

Some browser hijacking can be simply reversed by identifying and eliminating the corresponding malware software from your control panel. But, many hijackers are harder to find or eliminate as they could get themselves connected with certain crucial computer files which allow them to operate as a necessary operating-system process. Besides, browser hijackers could modify the Computer registry so it could be very tough to repair manually, especially if you’re not a very tech-savvy individual. You can go for automatic browser hijacker removal by just installing and running a reliable anti-malware application. SafeBytes Anti-Malware discovers all kinds of hijackers – such as WeatherGenie – and eliminates every trace quickly and efficiently. Utilize a pc optimizer together with your antivirus software to repair various registry issues, remove system vulnerabilities, and improve your computer performance.

How To Get Rid Of Malware That Is Blocking Anti-Malware Installation?

Practically all malware is detrimental and the effects of the damage may vary based on the specific type of malware. Some malware goes to great lengths to stop you from downloading or installing anything on your PC, particularly anti-virus software programs. If you’re reading this, chances are you’re stuck with a malware infection that is preventing you to download or install the Safebytes Anti-Malware program on your system. Refer to the instructions below to get rid of malware through alternative ways.

Remove malware in Safe Mode

Safe Mode is actually a special, basic version of Windows where only bare minimum services are loaded to stop viruses and also other problematic programs from loading. In the event the malware is blocking internet access and affecting your computer, starting it in Safe Mode enables you to download anti-malware and run a scan whilst limiting possible damage. In order to enter into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSConfig and locate the “Safe Boot” options in the “Boot” tab. Once you’re in Safe Mode, you can attempt to install your anti-malware software without the hindrance of the malware. After installation, run the malware scanner to get rid of most standard infections.

Switch to an alternative internet browser

Some malware mainly targets specific internet browsers. If this is your situation, use another internet browser as it can circumvent the computer virus. The best solution to avoid this problem is to opt for a web browser that is well known for its security features. Firefox contains built-in Phishing and Malware Protection to help keep you safe online.

Make a bootable USB anti-virus drive

Here’s yet another solution which is using a portable USB anti-virus software that can scan your system for malware without needing installation. Follow these steps to employ a USB flash drive to clean your corrupted computer system. 1) Download the anti-malware on a virus-free PC. 2) Insert the USB drive on the same computer. 3) Double-click the Setup icon of the anti-malware program to run the Installation Wizard. 4) Choose the flash drive as the location for saving the file. Follow the instructions to complete the installation process. 5) Now, transfer the flash drive to the infected computer. 6) Run the Safebytes Anti-malware directly from the flash drive by double-clicking the icon. 7) Click on “Scan Now” to run a scan on the affected computer for viruses.

Top Features of SafeBytes Anti-Malware

Today an anti-malware tool can protect your computer or laptop from various forms of online threats. But how do choose the best one amongst several malware protection software that is available in the market? Perhaps you might be aware, there are several anti-malware companies and tools for you to consider. A few of them are great but there are many scamware applications that pretend as genuine anti-malware software waiting to wreak havoc on the computer. When searching for an anti-malware tool, pick one which provides dependable, efficient, and complete protection against all known computer viruses and malware. One of the highly recommended software is SafeBytes AntiMalware. SafeBytes carries a superb history of excellent service, and customers are happy with it. Safebytes is one of the well-established PC solutions companies, which offer this comprehensive anti-malware tool. When you have installed this software, SafeByte's sophisticated protection system will ensure that absolutely no viruses or malware can seep through your computer. SafeBytes anti-malware takes PC protection to a whole new level with its advanced features. The following are a few of the great ones: Active Protection: SafeBytes provides complete and real-time security for your PC. It will inspect your personal computer for suspicious activity at all times and shields your personal computer from illegal access. Robust Anti-malware Protection: Safebytes is based on the best virus engine within the industry. These engines can find and eliminate threats even during the early stages of a malware outbreak. Fast Scan: SafeBytes’s high-speed malware scanning engine reduces scanning times and extends battery life. Simultaneously, it’ll effectively identify and remove infected computer files or any online threat. Internet Security: SafeBytes checks and provides a unique safety ranking to every website you visit and block access to web pages considered to be phishing sites, thus safeguarding you from identity theft, or known to contain malicious software. Very Low CPU and Memory Usage: SafeBytes is a lightweight tool. It consumes a very small amount of processing power as it runs in the background so you are free to use your Windows-based PC the way you would like. Premium Support: For any technical issues or product assistance, you could get 24/7 professional assistance via chat and email. To conclude, SafeBytes Anti-Malware is pretty great for securing your laptop or computer against all sorts of malware threats. Malware problems will become a thing of the past when you put this software program to use. So if you’re looking for a comprehensive antivirus program that’s still easy to use, SafeBytes Anti-Malware is exactly what you will need!

Technical Details and Manual Removal (Advanced Users)

To remove WeatherGenie manually, navigate to the Add/Remove programs list in the Control Panel and choose the program you want to remove. For internet browser extensions, go to your browser’s Addon/Extension manager and choose the plug-in you wish to disable or remove. You’ll probably also want to reset your browser to its default configuration settings. In order to ensure the complete removal, manually examine your hard drive and Windows registry for all of the following and eliminate or reset the values as needed. Please keep in mind that only experienced users should attempt to manually edit the registry because deleting any single critical system file results in a serious problem or even a system crash. In addition, certain malware is capable of replicating or preventing deletion. It is advisable that you do the removal process in Safe Mode.
Files: %UserProfile%\Application Data\Microsoft\%random%.exe %System Root%\Samples %windows%\system32\drivers\Search.weather-genie.com.sys %User Profile%\Local Settings\Temp %Documents and Settings%\All Users\Start Menu\Programs\Search.weather-genie.com %Documents and Settings%\All Users\Application Data\ %Program Files%\Search.weather-genie.com C:\ProgramData\%random numbers%\ Search And Delete: doguzeri.dll 3948550101.exe 3948550101.cfg Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe Debugger = svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Search.weather-genie.com HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings WarnOnHTTPSToHTTPRedirect = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings WarnOnHTTPSToHTTPRedirect = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore DisableSR = 1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe Debugger = svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe Debugger = svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run 3948550101 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\xas HKEY_CURRENT_USER\Software\Search.weather-genie.com
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Hello everyone and welcome to another quick tutorial for your Windows error, this time we will wrestle with error 0x8007000d.

Let's begin:

1. Browse to "C:\Windows\SoftwareDistribution\Download" and delete the contents of the folder. 2. Press ⊞ WINDOWS + X > Click Command Prompt (Admin) then type "wuauclt.exe /updatenow". Hit Enter 3. Open Control Panel > Windows Update and Windows 10 should begin downloading. Press ⊞ WINDOWS + X Click Command Prompt (Admin) Type in at the prompt OR Copy and Paste these one at a time : (Hit ENTER after each)
Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth
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Run the Windows Update Troubleshooter and check if it helps:

  1. Press ⊞ WINDOWS + X and select the Control panel.
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  3. Under System and Security, click Fix problems with Windows Updates.
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5 Common Windows 11 Issues You Can Solve Super Quickly

It really sucks when you can’t fully enjoy the newest version of your favorite OS.

Windows 11 is still relatively fresh and consequently has some annoying little bugs that really ruin our experience. The good news is that you’re not alone and most of them are easy to fix.

Here are 5 commonly reported Windows 11 issues and what you can do to get rid of them.

1. Windows 11 audio problems

One of the absolute most irritating things in the world is struggling with the sound on your computer. Windows 11 users have reported facing the issue of low or no sound. If you’re currently experiencing the same frustration, you can be relieved. Chances are fixing it will only take a few minutes.

The first thing to check would be whether you accidentally muted your device by pressing the mute button on your keyboard. Yes, we know it sounds a lot like the old “have you tried turning it off and on again?” But it’s important to leave no stone unturned, and the most obvious things are usually the ones we easily overlook.

Moreover, if you have several audio output sources, check whether the right one is selected. You can do this via the Action Center or through Settings. If you want to use the same source every time, we also recommend you set it as the default one.

It’s also important to have a good, up-to-date audio driver. More often than not, this will be the true cause of your audio struggles. Make sure to update your driver, and if that doesn’t work out, you can always un- and reinstall it or install a different one. 

Lastly, if all attempts remain unsuccessful, run the audio troubleshooter to figure out what’s actually going wrong.

2. Unable to find files

Such a powerful new operating system, yet it can’t seem to do the simplest thing imaginable? The File Explorer not responding on Windows 11 is one of the most frustrating and most common problems with Microsoft’s newest iteration of its awesome OS.

However, 9/10 times it can be fixed by simply restarting your PC. You could also try killing the Windows Explorer process in the Task Manager and then rerunning it.

If these don’t help, check whether there are any pending Windows 11 updates. A single missing update can compromise your PC’s functionality, so always make sure to install them all on time. 

Should none of that work, then there are other ways to solve the File Explorer problem. However, then the issue is probably a bit deeper and it’s no longer in the ‘easy fix’ territory.

3. Start menu not working

Just like the File Explorer, the Start menu is a fundamental element of your OS. So, it’s only natural that its malfunction grinds your gears. It may be more customizable than on previous Windows versions, but it doesn’t always work smoothly. 

If you’re facing the so-called Start menu critical error, there are a few things this could be caused by. Usually it means you turned off your system while an important update was still being installed, there is a corrupt file on your PC, or Windows forcefully stopped a program. 

Whatever the reason, the solution should be pretty simple. Try the basic steps: restarting your File Explorer (like we explained above) and signing out and back into your account. If that doesn’t do anything, you may want to try uninstalling third-party start menu apps (if you have any), since they can interfere with your default programs’ functionality.

Now, those are the easy fixes. If you get nowhere with them, you might need to identify the root cause and search for more complex solutions than that.

4. Snipping tool not working

Our beloved screenshot tool was introduced with Windows 10 and Microsoft decided to keep it. However, you were probably just as disappointed as us when you tried to run it and failed. 

Normally, this can be fixed by installing the latest Out-of-band (OOB) update, or even pending updates in general. Even if your system appears to be up-to-date, run the checker just in case.

Another cool thing Windows 11 lets you do is ‘Repair’ and ‘Reset’, which is the easiest way to troubleshoot your Snipping tool. If this fails, you can also try the good old un- and reinstall method. Simply uninstall the tool through the Control Panel and reinstall it from the Microsoft Store.

Furthermore, in the case of an upgrade from Windows 10 to 11, it may be that the old Snipping tool version is interfering with the launch of the new one. If you don’t care that much about the additional options available with the enhanced screenshot tool, you can use the old version instead.

Simply go to your C Drive, find the Windows.old folder, search for the tool and open it from there. Make sure to pin it to your taskbar as well, if you know you’re going to use it often.

5. Can’t install the latest update

The latest Windows 11 version, 22H2, has brought tons of enhancements to our dearest operating system. Unfortunately, a lot of users still haven’t had the opportunity to experience it. A mere update of your OS version should be the one thing that goes smoothly, but sometimes that’s not the case.

Failure to install 22H2 can be caused by a few things. Most commonly, the issue is caused by lack of storage space or corrupted files, but there could be other culprits.

There are a couple of things you could try. For example, it’s crucial that your drivers be up-to-date and some important services be enabled. These are: Windows Modules Installer, Background Intelligent Transfer Service, Cryptographic Service, Windows Update services.

To enable them, search ‘Services’, find the service you need and right-click on it. Open ‘Properties’ and select the startup type ‘Automatic’.

It may also be necessary to unplug all peripherals that aren’t crucial and disable third-party antivirus tools until after the update is finished. 

Ultimately, you can run the Windows Update troubleshooter to detect and fix other possible issues.

Summary

Tiny bugs like these are nothing out of the ordinary. That said, we still all hate when they happen.

Hopefully some of our solutions have helped you to a smoother Windows 11 experience. But if you’re still struggling, feel free to reach out to us. We’d be happy to help!

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A Quick Guide to Fixing Error 2738

Error 2738 - What is it?

Error 2738 is associated with the VBScript engine. VBScript is the abbreviation for Visual Basic Scripting. It is an Active Scripting programming language developed by Microsoft and modeled on Visual Basic. It is used with a fast interpreter in a large variety of Microsoft environments. Error 2738 indicates that the VBScript engine is not registered properly on your PC. It occurs when you try to install or uninstall VBScript-supported applications on your system. The error message is displayed in the following format:
"Error 2738. Could not access VBScript run time for custom action."

Solution

Restoro box imageError Causes

There are several reasons for the error 2738 message pop up. These include: Incorrect or corrupt registry entries on your system. These entries interfere with VBScript support in Windows thereby generating such error codes.
  • Removal of McAfee Antivirus
  • Windows registry values are not updated accurately during the uninstallation of McAfee Software
  • The Visual Basic Script is registered in the registry under the local user instead of the local machine
No matter what the cause of the error may be, it is recommended that you resolve the issue immediately without any delay.

Further Information and Manual Repair

Here are some of the easy and proven DIY methods to repair error 2738 on your PC:

Method 1

If the error 2738 occurs because the VBScript is not registered correctly, then follow these steps to resolve.
  1. Go to the start menu, open Run, and type RegEdit in the box and then press OK. This will open the Windows Registry Editor.
  2. Now type KEY_LOCAL_MACHINESOFTWAREClassesCLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}InprocServer32, if the key does not have a data value of C:\Windows\System32\vbscript.dll then simply add it.
  3. Now go to the All programs option and then Accessories.
  4. Here right-click on Command Prompt and then ‘Run as Administrator’.
  5. Now type egsvr32 vbscript.dll then press enter. After that type regsvr32 jscript.dll and then press enter.
  6. Restart your PC to activate changes.

Method 2

Sometimes error 2738 may occur when you uninstall preinstalled MacAfee antivirus software on your system. Un-installation usually leaves some trace components in the registry. These components must be removed completely otherwise error codes like 2738 may keep occurring on your computer screen. In such an event, the best way to resolve it is to download the McAfee Consumer Product Removal utility from McAfee's official website. Save this file on your desktop. Double click the file and follow the steps to remove this software completely and successfully from your PC. Proper removal of the McAfee program will resolve error 2738 right away. But if the error still persists then try other methods illustrated below.

Method 3

Download Restoro to remove incorrect and corrupt registry entries on your system that may be interfering with VBScript support. Restoro is a new and easy-to-use PC Repair Tool deployed with an intuitive interface and a powerful registry cleaner. The registry cleaner removes all entries corrupting the registry, cleans it, and resumes it to its normal state. Click here to download Restoro.
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If you encounter error 0x8024500C after a Windows Update or when you were trying to update Windows Store apps, read on as this post will guide you in fixing the problem. This kind of Windows Update error indicates that the Windows Update service has been blocked. Here are some suggestions you could check out to resolve the Windows Update error 0x8024500C on your Windows 10 computer.

Option 1 – Try checking the status of all the Windows Update Services

You need to check if all the Windows Update Services are up and running or not. To do so, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open Windows Services.
  • From the list of Services, look for the following services that support Windows Update:
    • Background Intelligent Transfer Service (BITS)
    • Delivery Optimization
    • Windows Update
    • Windows Update Medic Service
  • Once you’ve found them, check if they are running just fine or not. if not, you can right-click on each entry and click on Start.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing Windows Update Error 0x8024500C. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Try downloading and installing the Windows Updates manually

Error 0x8024500C might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:
  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.
Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Option 4 – Try checking the Registry settings

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • After that, navigate to this registry path: HKEY_LOCAL_MACHINESoftwarePoliciesMicrosoftWindowsWindowsUpdate
  • Then double click on “DisableWindowsUpdateAccess” located at the right side of the panel and make sure that its value is set to “0”. If not, you have to change it to “0”.
  • Now restart your computer and check if error 0x8024500C is now fixed or not

Option 5 – Disable the Proxy server

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 6 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again.

Option 7 – Perform a System Restore

Performing System Restore might help you in fixing the Windows Update error 0x8024500C. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
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  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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What to do if USB tethering is not working
This post will guide you in what to do if you are trying to share the internet connection from your Android smartphone to your Windows 10 computer but USB tethering is not working. Although you can always connect your Android phone to your computer using a USB cable, you still won’t be able to access the internet. However, if you’ve already enabled the USB tethering option in your smartphone, you should be able to access the internet but if you still can’t then you can fix this issue by reading this post. There are several potential fixes you can check out to fix the USB tethering issue. You can try running both the Internet Connections and Network Adapter troubleshooters or try installing the USB RNDIS adapter or disable any unnecessary network adapters.

Option 1 – Try to run the Internet Connections and Network Adapter troubleshooter

There are various built-in troubleshooters in Windows 10 that can help fix system issues. Since you are dealing with an internet connection problem, you can try running both the Internet Connections and the Network Adapter troubleshooters. To run them, follow these steps:
  • Go to Settings > Update & security > Troubleshoot.
  • From there, you can select the Internet Connections troubleshooter.
  • Click on the Run troubleshooter button to troubleshoot the problem.
  • Wait until the troubleshooter is done identifying and fixing the problem automatically.
  • Then follow the next on-screen instructions that may appear.
  • Once it’s done, check if the USB tethering issue is now fixed.
Note: You can also try to run the Network Adapter troubleshooter. It is also located under the Troubleshoot section. Just scroll down until you see it and then run it.

Option 2 – Try installing or updating the USB RNDIS adapter

RNDIS or Remote Network Driver Interface Specification can also help you resolve the USB tethering problem. If the pre-installed driver does not help you in connecting to the internet, then you can try installing the USB RNDIS driver that is, if it’s not installed yet. If it is already installed, you can try to update it instead.
  • Tap the Win + R keys to open Run and type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
  • Next, expand the Network adapters section and look for the Remote NDIS based Internet Sharing Device. But if you are using a Samsung smartphone, you might see “Samsung” instead of under Network adapters.
  • Right-click on it and then select the “Update driver” option.
  • Then select the “Browse my computer for driver software” option.
  • After that, select the “Let me pick from a list of available drivers on my computer” option.
  • Now uncheck the checkbox for “Show compatible hardware”.
  • From the given list on your left-hand side, look for Microsoft and then select the Remote NDIS based Internet Sharing Device on your right-hand side.
  • Click on Next. A new popup will appear where you have to click on Yes. This will install the driver.
  • Now click on the Close button and restart your computer.

Option 3 – Try disabling any unnecessary network adapters/connections

Assuming that your Ethernet connection is showing ping loss which indicates that the internet is not stable. In such time, if you use the USB tethering functionality, you won’t be able to access the internet connection from your smartphone. The internet connection will be frequently disconnected since your computer gives priority to the Ethernet connection. Thus, you have to disable the Ethernet connection temporarily.
  • Right-click the network icon on your Taskbar and select the option “Network and Sharing Center”.
  • After that, click the network connection. And then click the Disable button from the status box that opens.
  • After that, check if you can now connect to the internet or not.
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