As you know, Windows Hello offers you quick access to computers since you can log in to your Windows devices three times faster compared to passwords with the help of the camera via Face recognition and fingerprint reader. This way, Windows Hello will recognize you right away. However, there are also times when you might encounter some problems when using Windows Hello. For one, if you are trying to add the PIN method to Windows Hello on your Windows 10 computer but you suddenly encountered an error code of 0x801c004d or if you are trying to use your existing pin and you encounter an error code of 0x80070490 along with an error message that says, “Not recognized”, then read on as this post will guide you on how you can fix both of these errors. Here is the complete content for both errors:
- “0x801c004d – Unable to enroll a device to use a PIN for login”
- “0x80070490 - Not recognized, Pin and fingerprint are no longer options for signing in”
If you got any of these two errors, there are several potential fixes you can check out to resolve them. You can try to check for any Windows Updates or create the PIN again or check the CNG Key Isolation Service. You could also try to reset the TPM or create a new User Account. For more information, follow the instructions provided below.
Option 1 – Try checking for any available Windows Updates
The first thing you can do is to check for any available Windows Updates. It is possible that your computer may be outdated and is the reason why you’re having troubles with Windows Hello. To check for Windows Updates, just go to Settings and from there, head over to the Update and Security section and click on Windows Updates located on the left pane, and then click on the Check for Updates option. Wait until the process of checking updates is completed and if it finds new updates, install it. After you install the new Windows Updates, check if you can now add the PIN on Windows Hello or not.
Option 2 – Try creating the PIN again
The next thing you can do is to create the PIN again by signing out and signing in again and then try creating the PIN once more. If this does not work, you can try restarting your computer and creating the PIN again. You could also try removing the PIN and then change it.
- Remove the PIN by going to Settings > Accounts > Sign-in options.
- From there, go to the PIN section and click on the Remove button.
- You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
- Restart your computer and then set up a new PIN.
- Once you’re done, restart your computer and check if the error is gone now.
Option 3 – Try checking the CNG Key Isolation Service
The CNG Key Isolation Service is the one that stores and uses long-lived keys in a secure process complying with the common criteria requirements and it is possible that the error could be related to this service. This service is hosted in the LSA processes and provides key process isolation to private keys and associated cryptographic operations as required by the common criteria. Thus, you need to check this service to see if it’s the one that’s causing the error.
- Tap the Win + R keys to open the Run dialog box and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
- Next, locate the “CNG Key Isolation Service” and once you find it, double click on it to open its Properties box.
- After opening its Properties, check its Startup type and select Manual. This is the default setting and if it is Disabled, then it’s no wonder why you’re getting errors with Windows Hello, thus, you need to enable it.
- Once done, restart your computer and check if you can now add the PIN to Windows Hello. If you still get the error, then you might want to try setting the CNG Key Isolation Service from Manual to Automatic and then click on the Start button and see if it fixes the error or not.
Option 4 – Try to reset the Trusted Platform Module or TPM
You might also want to try resetting the Trusted Platform Module or TPM to fix the error. You can do this by opening Windows PowerShell and then executing the “Clear-Tpm” command. After that, check if the error is now resolved.
Option 5 – Try to create a new User Account
You could also try to create a new User Account on your Windows 10 computer to fix the Windows Hello error. Once you have created a new local user or administrator account in Windows 10, check if you are now able to add the PIN from this newly created user account.
Update Windows 11
Razer is a well-known brand among PC gamers and users, it started as a peripheral manufacturer focused on keyboards and mouse but after years passed Razer expanded its inventory offerings. It soon started offering headphones and lately has branched into wider product lines like gaming chairs and protection masks.
It is not a big surprise that Razer is expanding into other branches of the PC industry. This time, however, it has revealed not one but three new hardware for your PC. Case fans, all in one liquid cooler and power supply.
There are not many details about the products themselves but one thing is one hundred percent confirmed, they come with Razer Chroma, all of them, even the fans.
Most interesting for me personally is Razers Katana, the power supply unit. It is a modular power supply ranging from 750W to 1200W with the additional option of Titanium rated one with an impressive 1600W of power. Power supply will start shipping in early 2022 and at the time of writing this article no price range has been released.
Hanbo liquid cooler will feature an optimized intake design so it can ensure greater heat transfer and fluid dynamic for improved reliability and silent operation. Radiator comes in 240mm size with two fans and a larger one of 360mm with three fans. The pump will be able to rotate in any direction of full 360 degrees so it can fit in any case. Hanbo will be released in November this year but no pricing has been released so far.
Kunai fans will boast high static pressure performance with lowered noise. They will go as far as 2200rpm for the 120mm version where the 140mm version will go up to 1600rpm. They will come with addressable LEDs and up to eight fans will be able to be connected to Razer’s PWM fan controller that will come with a magnet at the back for easy attachment to any steel part of PC casing.
PWM will use Razer’s Synapse software to customize pulse width modulation in order to improve airflow and noise. PWM will be priced at $49.99 in the Razer Store and it is available for preorder. Fans are priced at $44.99 for one 120mm or $129.99 for a three-pack of 120mm. One 140mm will go for $49.99 and a three-pack will be $129.99. 