Software review series: HWiNFO

Running the Windows Update Troubleshooter

1. Open a Run dialog box by pressing ⊞ WINDOWS + R. Inside the text box, type ‘ms-settings:troubleshoot’ and press ENTER to open up the Troubleshooting menu. Opening the Troubleshooting tab on Windows 10
2. Once you’re inside the Troubleshooting tab, move over to the right-hand section of the screen and click on Windows Update (under Get up and Running). Next, from the context menu that just appeared, click on Run the Troubleshooter.
3. Once you’re inside the Windows Update troubleshooter, wait until the initial scan is complete and see if a viable repair strategy is found.
4. If the scan has identified a strategy with the potential to fix your ongoing issue, click on Apply this fix and wait until the procedure is complete. Applying the fix Note: Depending on the type of fix that was recommended, you might need to follow an additional set of instructions before the fix will be properly imposed.
5. After you’ve done this, reboot your computer and wait for the next startup to complete.
6. Open Windows Update once again and see if the installation of this pending update is now successful.

Installing the pending Update Manually

1. Open your default browser and navigate to the root web page of the Microsoft Update Catalog.
2. Once you’re inside the Microsoft Update Catalog, use the search function (top-right corner of the screen) to search for the update that is failing.
3. After the search is completed and you get the list of results, look for an updated driver version that is compatible with your Windows version and CPU architecture.
4. Once you manage to identify the correct Windows Update, click on the hyperlink associated with the update that you want to install, then click the Download button and wait for the process to complete.
5. After the download is complete, use File Explorer to navigate to the location where you previously downloaded the update.
6. When you get to the correct location, right-click on the .inf file and choose Install from the context menu that just appeared. Note: If you have multiple failing updates with the same 0x800705b3, repeat the instructions above with every Windows Update that you’re having trouble installing.
7. At the end of this operation, reboot your computer and see if the problem is fixed at the next computer startup.

Enabling the Windows Installer Service

1. Press ⊞ WINDOWS + R to open up a Run dialog box. Inside the text box, type ‘services.msc’ and press ENTER to open up the Services utility.
2. Once you’re inside the Services screen, move over to the right-hand tab of the screen, scroll down through the list of services and locate the Windows Installer service. When you find it, right-click on it and choose Properties from the context menu that just appeared.
3. Once you are inside the Properties screen of the Windows Installer services, access the General tab, click on the Start button to force-start the service. Note: If you can, also change the Startup type to Automatic via the associated drop-down menu. However, depending on your administrator settings, this might not be possible.
4. Restart your computer and wait for the next startup to complete. Once your PC boots back up, attempt to reinstall the driver that was previously triggering the 0x800705b3 error and see if the issue is now fixed.

Performing a Winsock Reset

1. Open up a Run dialog box by pressing ⊞ WINDOWS + R. Inside the text box, type ‘cmd’, then press CTRL + SHIFT + ENTER to open up an elevated Command Prompt. Accessing an elevated CMD prompt Note: When prompted by the UAC (User Account Control) prompt, click Yes to grant admin access.
2. Inside the elevated CMD prompt, type and taste the following commands in order and press ENTER after each one to effectively reset the TCP and IP data that might be responsible for the apparition of the 0x800705b3 error code:

   nbtstat -R
   nbtstat -RR
   netsh int reset all
   netsh int ip reset
   netsh winsock reset

3. Once every command above is processed successfully, you can go ahead and close the elevated Command Prompt and reboot your computer.
4. After the next startup is complete, repeat the installation of the Windows Update that was previously failing and see if the issue is now fixed.

Performing SFC and DISM Scans

Performing an SFC scan

Doing a DISM scan

“Windows could not search for updates, Code 0x800F0922 Windows Update encountered an unknown error” Or: “Windows failed to install the update with error 0x800F0922”

1. VPN issues
2. Not enough space on the System Reserved partition

Option 1 – Try disabling the VPN

Option 2 – Try to free up space in the System Reserved partition

• First, press the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 1 – via Windows PowerShell

• In the Start search, type “PowerShell” in the field and hit Enter to pull up the Windows PowerShell window.
• Next, copy and paste this command and hit Enter to execute it: Get-AppxPackage | % { Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppxManifest.xml” -verbose }
• After that, reboot your computer and check if the false notifications are now gone.

Option 2 – Try renaming the Usrclass.dat file

• Tap the Win + R keys to open the Run dialog box.
• Then type %localappdata%MicrosoftWindows and hit Enter to get to the location of the UsrClass.dat file.
• After that, look for a file named UsrClass.dat and once you’ve found it, right-click on it and select the Rename option.
• Now rename the file to UsrClass.old.dat and then restart your computer and see if the problem is now fixed or not.

1. Start safe mode from settings

   Open Settings by pressing the ⊞ WINDOWS + I or by just clicking on the Start button and clicking Settings. Go to Update & Security, then Recovery. In Advanced startup, click Restart now. Once your PC reboots, click Troubleshoot, then Advanced options. Select Startup Settings then Restart.

2. Go to safe screen from Sign-in screen

   Click the Shift on your keyboard while clicking on the Power button on the bottom right corner of the screen. Once your PC restarts, click on Troubleshoot, then Advanced options. Select Startup Settings then Restart. After the reboot, select 4 or the F4 on your keyboard to run in Safe Mode. If you choose to use Safe Mode with Networking, select 5 or F5.

3. Start Windows recovery Environment

   Go to the Windows Recovery Environment by doing the following steps: Press on the power button to turn off your device. Press on the button again to turn it on. Once Windows starts, press the power button again for 10 seconds to turn it off. Then press it on again. Upon the reboot, hold on to the power button for 10 seconds to turn it off, then turn it on again. Because you've repeatedly turned on and off your PC, you will be redirected to Windows Recovery Environment. On the pop-up window, click on Troubleshoot, then Advanced options. Select Startup Settings, then Restart. After the reboot, select 4 or the F4 on your keyboard to run in Safe Mode. If you choose to use Safe Mode with Networking, select 5 or F5.

4. Hold SHIFT while pressing RESTART on the start menu

   On the Windows 10 sign-in screen, hold on the SHIFT on your keyboard. While pressing on the key, click on the Power button, then choose Restart on the pop-up menu. Once your PC restarts, click on Troubleshoot, then Advanced options. Select Startup Settings then Restart. After the reboot, select 4 or the F4 on your keyboard to run in Safe Mode. If you choose to use Safe Mode with Networking, select 5 or F5

5. Boot from installation media and choose it in the command prompt

   Create a Windows 10 bootable installation media on any external storage media. Once you do this step, wait for the installation to load. Select your preferred language and click on Next. Click on Repair your computer at the bottom left of the menu. Click on Troubleshoot, then Advanced options. Select Command Prompt - Use the Command Prompt for advanced troubleshooting options. Type in the following command on the prompt: bcdedit /set {default} safeboot minimal Hit Enter and wait for it to tell you that "The operation completed successfully". Exit Command Prompt and click on Continue.

6. Use system configuration tool

   In the Search bar, type in msconfig. Select the Boot tab and under the Boot options, put a check beside Safe boot. Click OK. Reboot PC

7. Press SHIFT + F8

   Press SHIFT + F8 when turning on Windows. This redirects you to Advanced Boot Options Window, then choose to run Windows on Safe Mode

Error Code 0x80070003, 0x20007 - What is it?

Update Error 0x80070003, 0x20007 One of the most common errors encountered by users who updated to Windows 10 is the Error Code 0x80070003-0x20007. Normally, this error code is accompanied by the message saying “Windows could not search for new updates. An error occurred while checking for new updates or your computer” or “Error(s) found: Code 0x80070003 Windows update encountered an unknown error”.

This update-related error is often encountered any time while your device automatically installs updates once there’s an available system update or during manually installing updates for a specific app. Regardless if you are using a tablet, laptop, or PC, this update-related error could occur after upgrading your system to Windows 10.

Solution

Error Causes

There are several reasons why the update-related Error Code 0x80070003-0x20007 occurs. This includes the following:

• Windows Firewall-related problem
• A conflict in your device’s system might be present
• Not enough space in your RAM
• Not enough space in your installation disk
• Problems in your system memory

Further Information and Manual Repair

An effective way to address problems like the Error Code 0x80070003-0x20007 is by applying certain manual repair methods. However, ensure that you strictly follow instructions since one slight slip-up might result in critical issues. If you’re not knowledgeable enough, it would be best to consult help from a professional Windows technician or you can make use of an automated tool to solve any issues you’re encountering.

When you encounter the update-related Error Code 0x80070003-0x20007, you must take action immediately to address the problem to lessen the risk of losing all your data or damaging the Windows registry host.

In fixing Error Code 0xC1900101-0x30018, you can repeat the same steps used for 0xc000021a (Method One) then apply the following steps as well:

• Uninstall your antivirus prior to upgrading your system
• Ensure that you have a simple machine name with no periods, dashes, or hyphens.
• Restart several times then try again.
• Disable the General USB Devices in your machine like the Smart Card Reader.
• If you use a SCSI hard disk, ensure that you have available drivers you can use as your storage such as a thumb drive, and ensure as well that it is connected. Once you’re on the Windows 10 setup, click on Custom Advanced Option then use the Load Driver command in order to load the right driver for the SCSI drive. If this fails, try switching to an IDE-based hard disk.
• Once done, perform a clean boot then try restarting the device again.
• If you are upgrading your system using the .ISO file, disconnect your device from the Internet during setup. If your device is connected to the Internet by LAN or Wi-Fi, you need to disable both first then proceed to set up again.
• If you’re performing the update through Windows Update, disconnect from the Internet LAN or Wi-Fi once the download reaches 100% then proceed with the installation.
• If this still does not work, you can try using the .ISO file in upgrading.
• Switch to a local account if your machine is connected to a domain.
• Disconnect all external devices attached to your machine including gaming controllers, external hard disk, USB keys, and printers.

If the above steps still do not work, you can try performing a repair by doing the following steps:

1. Put the installation disc into the disc drive. Afterward, boot the computer.
2. Once the message: “Press any key to boot from CD or DVD…” appears, press any key.
3. Choose a language, currency, time, and a keyboard or another input method. Click Next.
4. Click on Repair your computer
5. Select the operating system that you wish to repair then click Next
6. Open the Command Prompt by clicking it in the System Recovery Options dialog box.
7. Type BOOTREC /FIXMBR then hit Enter
8. Type BOOTREC /FIXBOOT then hit Enter
9. Type Drive:bootBootsect.exe /NT69 All then hit Enter

Can’t seem to put up with the long and technical manual repair process? You can still fix this error by downloading and installing a powerful automated tool that will surely get the job done in a jiffy!

Option 1 – Run the Blue Screen Troubleshooter

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Try to update or rollback your Network driver

• Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• From the list of Network Drivers, look for “Realtek <Model> Wireless LAN 802.11n PCI-E NIC” and then right-click on it and select Update Driver.
• Restart your PC and see if it helped in fixing the BSOD error.

• Realtek High-Definition (HD) Audio Driver
• Realtek Card Reader Driver
• Realtek Local Area Network (LAN) Driver

• Open the Device Manager again and then look for Network Drivers.
• Next, select Realtek <Model> Wireless LAN 802.11n PCI-E NIC from the list of Network Drivers and then double click to open a new mini window.
• After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the Realtek driver.
• Now restart your computer to successfully apply the changes made.

Option 3 – Try running the System File Checker Scan

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Free Ride Games is a desktop casual game program and potentially unwanted application. It sets its player to run in startup boot with Windows and installs additional files outside of its designated installation folders. The software reads PC information to display targeted advertising and runs a background process that cannot be shut down even by exiting the FreeRide Player. The player runs in full screen with no visible window controls to exit or minimize, and contains unskippable advertising in its function. While not malicious, the FreeRide Player possesses many traits that as of publication time have caused some AntiVirus programs to designate it as potentially unwanted adware. It has also been associated with adware distribution toolbars such as GameVance.

About Browser Hijackers

Browser hijacking signs

How it infects your computer

How to remove a browser hijacker

Can't Install Safebytes Anti-malware due to the presence of Malware? Try This!

Install the anti-virus in Safe Mode

Download the antivirus program in an alternate browser

Technical Details and Manual Removal (Advanced Users)

The following files, folders, and registry entries are created or modified by FreeRideGames.

Option 1 – Restart your computer and try installing the Updates again

Option 2 – Try to change the Windows Update settings

• Tap the Win + I keys to open Settings.
• Next, go to Updates and Security and click on the Advanced Options.
• From there, turn off the “Get me updates for other Microsoft products when I update Windows” option.

Option 3 – Run the Windows Update Troubleshooter

• Tap the Win + I keys to open Settings.
• From there, click Update and Security and go to the Troubleshoot section.
• Next, select Windows Update and click the “Run the troubleshooter” button and wait until it’s finished, and then try to run Windows Update again.

Option 4 – Try to disable the third-party antivirus program

Option 5 – Try to manually install the Windows Updates

• Go to Settings and from there go to Update and Security > View Update History.
• Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
• After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Option 6 – Restart some Windows Update services

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net stop bits

• After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
• Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.

net start wuauserv net start bits

Option 1 – Try running the WMP Troubleshooters

Option 2 – Try rebuilding the Windows Media Player Database

• Tap the Win + R keys at the same time to open the Run dialog box.
• After that, copy and paste this command in the field: %userprofile%Local SettingsApplication DataMicrosoftMedia Player
• Once you’ve pasted the command, hit Enter then you will see a new File Explorer which is the folder for the Media Player. You will have to delete every item in this folder, except for the folders. Meaning to say, you must only delete the individual contents inside but not the folders.
• Now launch the Windows Media Player again and watch as it rebuilds the music library automatically.

1. Open the Steam app and select Add a Game.
2. Click Add a Non-Steam Game and choose Browse.
3. Access: C:\Windows\
4. Then, scroll down, open explorer.exe, and click Add Selected Programs.
5. Hold Windows + R keyboard shortcut, type shell:AppsFolder, then press Enter.
6. Select the game you want to add, right-click on it, and choose Create Shortcut.
7. Right-click on the desktop shortcut, go to Properties, type in Target Type or Target, delete the shortcut.
8. Go to Steam, access Library, select Games, right-click on the game explorer, choose Properties, choose the name of the game you want to add.
9. Choose Select Launch Options, write: shell:AppsFolder\<Target Type or Target Here>
10. Click OK, then Close.