Error Code 0x800ccc13– What is it?
0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.
This problem may arise under the following situations:
- You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
- When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
- You are sending an attachment through email.
- You try sending an email by selecting POP3 or IMAP account as the sender
During these circumstances, the email message stays in the Outbox and you receive the following error message:
Task '<the POP3 account or the IMAP account>
- Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'
Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.
Further Information and Manual Repair
Use the Windows System File Checker to repair corrupted files
Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:
- At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
- Now, enter the following command
When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those.
Check the Outlook and see if your emails are sending.
If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.
- Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
- Enter the following command
This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.
For this method, you need to consider the following things:
- Are you using POP3, IMAP, or Exchange server for your email account?
- How many email accounts have you configured in your Outlook?
- Is there an undelivered email stuck in your Outbox?
- If you are trying to send an attachment, what is the size of the attachment?
Try the following:
- Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
- Start Outlook in Safe Mode by following the instructions below
Hold down Windows key + R.
Copy this command Outlook /safe
Note, there is a space between Outlook and /
Paste it in the open box and press Enter
If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.
- Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
- If there are add-ins listed, clear the checkbox.
- Close Microsoft Office and restart it.
- Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.
- Start the computer using the clean boot. Now, try to send an email and see the result.
- If the problem still lingers, create a new profile and configure the email account.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated
tool to get the job done.