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Can’t remove Bluetooth mouse & keyboard

Windows 10 supports various devices to get connected to which makes it quite a flexible operating system. The connection varies on the fact that the device can be connected either with Bluetooth or other wireless and wired connection. However, no matter how great the features are, there a few times when they bring in some bugs too. One of these bugs won’t allow you to either remove or reinstall the Bluetooth mouse and keyboard device from your Windows 10 computer. So if you are currently experiencing this problem, read on as this post will guide you in fixing it.

Before you go over the suggestions laid out below, you need to create a System Restore Point first since, in one of the options, you will be making some changes with the registry files as well as some critical Windows settings. Once you have that covered, refer to the following options.

Option 1 – Configure the Bluetooth Services

The first thing you can do is configure Bluetooth Services.

  • Tap the Win + R key combination to open the Run dialog box.
  • After that, type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • You will then see a list of services and from there, look for the following services and make sure that their default values are set as follows:
    • Bluetooth Audio Gateway Service – Manual (Triggered)
    • Bluetooth Support Service – Manual (Triggered)
    • Bluetooth User Support Service – Manual (Triggered)
  • Now click on the Start button to start all the aforementioned services and then check if you can now remove or reinstall the Bluetooth mouse and keyboard device.

Option 2 – Try running the Bluetooth Troubleshooter

As you know, Windows 10 has various troubleshooters with user-friendly interfaces where you can utilize them to fix issues in your PC. And since you’re dealing with some Bluetooth problem, you have to run the Bluetooth Troubleshooter.

  • Open the Windows 10 Settings.
  • Then go to Update & Security > Troubleshoot.
  • You should find the option for Bluetooth on your right-hand side – click on it then click on the “Run the troubleshooter” option.
  • Now follow the next screen options.

Option 3 – Try to reinstall or update the Bluetooth driver

The issue might have something to do with the Bluetooth drivers. It could be that it is outdated and needs to be updated or that you recently updated it and since then you have trouble removing the Bluetooth device and so to fix the issue, you can update, roll back or uninstall the Bluetooth drivers. How? Follow the steps below.

  • Tap the Win + X keys to open the Device Manager.
  • Next, look for the Bluetooth device and right-click on it.
  • Select the option “Update driver”.
  • After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.

Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it.

Option 4 – Get rid of any interference

If you have several wireless devices in the same room as your PC then it might have caused interference with the current connection in your PC which is why you have to switch off all the other devices and then try removing reinstalling the Bluetooth mouse and keyboard devices again.

Option 5 – Remove or reinstall the Bluetooth devices in a Clean Boot State

You might want to uninstall or remove the Bluetooth Devices while your computer is in a Clean Boot State. Putting your computer in this state will surely help especially if there are some processes that prevent the Bluetooth devices from being removed or reinstalled.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to reinstall or remove the Bluetooth mouse and keyboard devices again.

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Screensaver Timeout Settings
One of the cool and interesting features in Windows is the Screensaver which allows users to display animation or change the wallpaper automatically when the computer is not being used. This feature can also time out and lock your computer when it remains idle for quite some time. However, if you notice that the screensaver of your computer turns on a lot earlier, then you’ve come to the right place as this post will guide you on how you can change the timeout settings of the screensaver of your Windows 10 computer. Usually, the screensaver in Windows 10 is turned off by default, however, if some other user has turned it on or if you have turned it on, you can actually change the timeout settings of the screensaver using several methods. You can do it through the Personalization settings, Registry Editor, as well as the Group Policy Editor. Before you proceed with the instructions provided below, make sure that you create a System Restore point first. Once done, follow each one of the suggestions carefully to successfully change the Screensaver timeout settings in Windows 10.

Option 1 – Modify the timeout settings of Screensaver via Personalization settings

  • Open the Start menu and type “screen saver” in the field.
  • On the search results that appear, click on the “Change Screen Saver” option.
  • From there, you have the option to change the screen saver type, preview, open settings, change the wait time, as well as choose to display lock screen on your resume.
  • Now to change the timeout settings of your screensaver, you have to increase the wait time from 1 to 15 or anything that works for you.
  • Once done, click OK and exit to save the changes made.

Option 2 – Try to change the screensaver time via Registry Editor

The next option you can try to change the timeout settings in the screensaver is using the Registry Editor. To get started, follow these steps:
  • Tap the Win + R keys to launch the Run utility and type “regedit” in the field and hit Enter to open the Registry Editor.
  • Next, navigate to this registry path: ComputerHKEY_CURRENT_USERSoftwarePoliciesMicrosoftWindows
  • From there, right-click on Windows located in the right pane and select New > Key.
  • Name the key as “Control Panel” and right-click on it and select New > Key and then name it as “Desktop”.
  • Once done, click on the newly created Desktop key to highlight it.
  • After that, right-click on any empty space in the right pane and select New > String Value and then type “ScreenSaveTimeOut” and hit Enter to save it.
  • Now right-click on ScreenSaveTimeOut and select Modify and then set its value data in seconds.
  • Click on OK and exit the Registry Editor to save the changes made.

Option 3 – Change Screensaver timeout settings via Group Policy Editor

  • Tap the Win + R keys to open the Run dialog box and type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to User Configuration > Administrative Templates > Control Panel > Personalization.
  • Then look for a policy setting named “Screen saver timeout” and double click on it and then click on the Enabled option to enable it.
  • Add the screen timeout in seconds and click on the Apply and OK buttons to save the changes.
  • Restart your computer.
Note: If you want to disable the screensaver feature in your computer, you can always do so by disabling a policy setting named “Enable Screen Saver”.
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Error: 0x80070035. Network path was not found
As you know, Windows allows you to share files between systems that are on the same network even though they are not connected physically. All you have to do is to make sure that the folder administrator allows access to the intended use and that your computer should be connected to the internet. Once you meet these conditions, you can share files between systems. However, recently a number of users reported that despite fulfilling these conditions, they end up getting errors instead when they try to access the shared drive. The error states:
“Error code: 0x80070035. The network path was not found.”
One of the common causes of this error is the antivirus program or the Firewall installed on your computer. It could also be that the drive is not shared in the first place or there are some issues with your network drivers. Whichever the case is, here are some potential fixes you need to check out to fix the Error code: 0x80070035.

Option 1 – Try to temporarily disable anti-virus and Windows Defender Firewall

As mentioned, the error could be due to the antivirus program or the Windows Defender Firewall installed on your computer. Thus, disabling them or any security software installed in your computer is always a good idea you can try when you’re not able to access the shared drive on your computer. There are times when you encounter problems like Error code: 0x80070035 due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program and Windows Defender Firewall for the meantime and check if it fixes the error or not.

Option 2 – Check if the drive is shared

Before you further troubleshoot the problem, make sure that the drive you are trying to access is shared first. To do so, follow these steps:
  • Right-click on the folder and select Properties.
  • Go to the Sharing tab and check the status of the Network File and Folder Sharing.
  • And if the status is “Not Shared”, you need to select Share.
  • Next, select the intended Network User for sharing the file and choose the permission level for the user.
  • After that, click on the Apply and OK buttons to save the changes made. You or the intended user should now be able to access the shared folder or file.

Option 3 – Try to ping the IP address of the targeted computer

Even though the shared folder or file is shared correctly, it is possible that the network channel is not connected properly which is why you have to test it by pinging the IP address of the targeted computer from the primary computer.
  • Tap the Win + R keys to launch the Run dialog box.
  • Type “cmd” in the field and tap Enter to open Command Prompt.
  • Next, type the “ipconfig/all” command and tap Enter to execute it. This will populate various details.
  • From the given details, take note of the IPv4 address.
  • Afterward, open Command Prompt on the primary computer and then type the “ping <IPv4 address of the target computer>” command and hit Enter.
  • Now check if you get 4 confirmation replies or not. If not, you can try to access the Network Adapter Troubleshooter.
To run the Network Troubleshooter, refer to these steps:
  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 4 – Verify if Network Discovery is enabled

All you have to do is go to Start > Settings > Network & Internet and from there, click on the “Change connection properties” option and shift the radio button for Network profile to Private. After that, check if folder sharing is now working.

Option 5 – Try to modify the Network Security settings

There are times when the Network Security settings interfere with the folder or file sharing process. And if that’s the case, you can modify it to resolve the problem. How? Refer to these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “secpol.msc” in the field and tap Enter to open the Local Security Policy manager window.
  • After that, go to Local Policies > Security Options located on the left pane.
  • Next, double click on Network security: LAN Manager authentication level in the right pane to open its Properties.
  • And then select the “Send LM & NTLM-use NTLMv2 session security if negotiated” option from the drop-down menu.
  • Now click on Apply and OK buttons to save the changes made.
  • Reboot your computer.

Option 6 – Try to enable NetBIOS over TCP/IP

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “ncpa.cpl” in the field and tap Enter to open the Network Connections window.
  • After that, right-click on your network and select Properties.
  • Next, double click on Internet Protocol Version 4 and click on the Advanced button.
  • From there, go to the WINS tab and shift the radio button to Enable NetBIOS over TCP/IP.
  • Now click OK to save the changes made and then restart your computer.

Option 7 – Update the Network Adapter drivers

You might also want to update the Network Adapter drivers by following these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Then right-click on each one of the Network drivers and update them all.
  • Restart your PC and see if it helped in fixing the BSOD error.
Note: If updating the network drivers didn’t help in fixing Error code: 0x80070035, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter driver, refer to these steps:
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
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Program Cannot Start Because MSVCR100.Dll Is Missing, What Can I Do?
When you get the error information, "The Software Can Not Begin Because MSVCR100.Dll Is Missing", what this implies is that the Computer will be lacking the  MS Visual C++ 2010 libraries. The malfunction is rather frequent throughout installations. It doesn't matter the number of times you try to reinstall the program. The malfunction can happen whether you've been utilizing your pc for many years, or it's really a recent one.

Solution

Restoro box imageError Causes

a) Missing MSVCR100.DLL: As the problem message indicates, you get this information mainly because MSVCR100.DLL is completely missing. b) Broken MSVCR100.DLL: When the msvcr100.dll is broken, you will also get the same error, suggesting the software won't start. The thing you need to understand is the fact that MSVCR100.DLL is playing an important role in the application referred to as MS Visual C++ 2010 Redistributable Package. Without the MS Visual C++ 2010 Redistributable Package, any software that you simply make an effort to install won't start. You could possibly complete installing it by pursuing proper installation procedures, and then end up getting the "The Software Can Not Begin Because MSVCR100.Dll Is Missing" error.

Further Information and Manual Repair

If you get the "The Software Can Not Begin Because MSVCR100.Dll Is Missing" error information on an effective setup of any software, you shouldn't worry. You can really repair the issue and commence your recently installed software without any more hassle. Start by checking whether you presently use 64-bit or 32-bit Windows. Visit the start button, in case you use Winxp. Type winver. On the window that appears, click Run, subsequently push enter. Head to Start, in case you use both Win7 or Vista. Subsequently, click on the search box and type “Computer”. Right-click windows and subsequently click on Properties. Under Windows Edition, you'll find whether your Windows is 64-bit or 32-bit. Search for the correct variation of MS Visual C++ 2010 Redistributable Package, as soon as you discover whether your Windows is 64-bit or 32-bit. Down load the x86 variant of MS Visual C++ Redistributable Package if your version is 32-bit and you must obtain the x64 variant of MS Visual C++, for those who own a-64-bit version of Windows Operating System. You must never obtain MS Visual C++ 2010 Redistributable Package from third-party websites. This is because Microsoft doesn't charge a cent for the files. The files are openly and easily available on Microsoft. These files come in many different variants. Consequently, select what's suitable for your own Computer with regards to the version of Windows which you operate.
  • Never pick the edition of MS Visual C++ 2010 Redistributable Package that's not compatible or appropriate to your Windows Operating System.

Make use of the release date, when installing MS Visual C++ 2010 Redistributable Package. You might also look out for Service Pack 1 and obtain it for your Windows. Service Pack 1 only ensures that you simply obtain the latest edition. As soon as you end installing the most up-to-date version of MS Visual C++ 2010 Redistributable Package as demonstrated above, reboot your computer and you'll not have to worry about getting the annoying"The Software Can Not Begin Because MSVCR100.Dll Is Missing" error message anymore.
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My device used to work, but now it doesn’t
So you just have turned your computer ON only to find out that your device which was working perfectly yesterday is not working anymore. This situation can be very stressful and disappointing but do not despair, before you toss your device through the window know that this kind of behavior can be traced back to a software issue. In this article, we will give you hints on what to do and where to pay attention when something like this happens so you get the device back in working order.
  1. Check if it not a hardware malfunction

    To save yourself time and unnecessary frustration with juggling through Windows first inspect the device to be sure that indeed it is working properly, check all led lamps which could indicate that the device is working and receiving power, and if it is an internal device try opening the case and visually check if there are signs of working like rotating fans or led lamps on it.
  2. Check Cables

    If it is an external device that has stopped working try checking power cables and cables which go to your computer, see if they are tightly connected. If it is an internal device also check cables, nudge them and if possible disconnect and clean them.
  3. Disconnect and reconnect the device

    Try this solution to see will Windows register the device again and start it.
  4. Update Windows

    If there is a Windows update not installed, install it and see if the device will start working.
  5. Update device drivers

    Go to device manager and update the device driver to its latest version or go to the manufacturer's site and download the latest driver version.
  6. Reinstall the device

    In the device manager, uninstall the device driver and reboot Windows. When Windows boots it will recognize the device and install the necessary drivers for it.
  7. Disable antivirus and firewall

    Sometimes antivirus can prevent certain devices from working properly, especially if they rely on some system files to which antivirus or firewall has cut access. Try disabling your PC protection to see if this will resolve the issue.
  8. Use dedicated error software

    Use DRIVERFIX to automatically search and fix driver issues.
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Website isn’t responding to connection
If there are any third-party add-ons or proxy settings that interfere with your Windows 10 computer’s internet connection, then you will most likely encounter a problem where you see an error message saying, “Website is online but isn’t responding to connection attempts” when you try to run the Network Adapter troubleshooter. Like pointed out, this kind of error can be caused by some proxy settings that prevent the connection. On the other hand, it could also be caused by some third-party add-ons. To fix this error, read on as this post will guide you on what you can do to fix it. You can try to turn off the proxy settings or disable the add-ons on your browser. You can also try resetting both the TCP/IP and DNS as well as reset the network. For more details, refer to the options provided below.

Option 1 – Try to turn off the proxy settings

There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. Follow the steps below to disable the proxy server.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 2 – Try disabling the add-ons or browser extensions

The next thing you can do to fix the problem is to disable any extensions or add-ons on your browser. For instance, if you are using Chrome, here’s what you have to do:
  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.

Option 3 – Try to update the Network Adapter Driver

Follow the steps below to update your Network Adapter Driver:
  • Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
  • From there, expand the list of all the network drives and update each one of them.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Option 4 – Try to reset the TCP/IP and the DNS cache

As you know, the TCP/IP or the Internet Protocol is the most important thing if you want to use the internet on your computer. That’s why if it ends up getting corrupted, you need to reset the TCP/IP to fix the problem. To reset TCP/IP, refer to these steps:
  • In the Windows start to search, type “command prompt” and right-click on Command Prompt from the search results.
  • Then select the “Run as administrator” option to open Command Prompt with admin privileges.
  • After that, execute this command: netsh int ip reset resettcpip.txt
  • Next, execute this second command: ipconfig /flushdns
  • Once it’s done, exit Command Prompt and restart your computer and then check if the error is now fixed.

Option 5 – Try to reset the Network

You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
  • Tap the Win + I keys to open Settings.
  • From there, go to the Network and Internet section.
  • Next, scroll down and look for “Network Reset” under the status pane.
  • After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.
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Windows Update failed, error 0x80240034
If you got an error message saying, “Windows Update failed to install error 0x80240034” when trying to update your Windows 10 then it’s probably due to some update services that are failing at some point. In addition, you might also see Error constant WU_E_DOWNLOAD_FAILED with the description that “Update has failed to download”. The Windows Update failed to install error 0x80240034 might be caused by some connection problem or there might be a duplicate update or that installation is not allowed and so on. And so to fix the problem, we’ve prepared some options that could help. Make sure to follow them accordingly but before you proceed, you need to verify if you have a stable internet connection.

Option 1 – Restart your computer and try installing the Updates again

Restarting your computer can also help in fixing the Windows Update failed to install error 0x80240034. There are cases where the issue resolves on its own as it could just be some simple network or PC error.

Option 2 – Try to disable your antivirus program

The Windows Update failed to install error 0x80240034 might be caused by the antivirus program installed in your computer which is why disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 3 – Clean up temporary and junk files

  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space.
  • Now make sure that the Storage Sense feature is turned On then go find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
  • Windows Upgrade Log Files
  • The system created Windows Error Reporting Files
  • Thumbnails
  • Temporary Internet Files
  • Previous Windows Installation Files
  • Delivery Optimisation Files
  • DirectX Shader Cache
Note: Once you’re done freeing up space on your drive, try to run the setup file again.

Option 4 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error 0x80240034. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Delete Files from Software Distribution Folder & Catroot2 folders

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 6 – Run the DISM tool

If the first five options didn’t work, then running the Deployment Imaging and Servicing Management tool might help as it can repair the Windows System Image as well as the Windows Component Store in Windows 10.
  • After you access the Advanced Startup options, select Command Prompt by using the arrow keys on your keyboard.
  • Next, type in this command: DISM /Online /Cleanup-Image /RestoreHealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 7 – Run System File Checker

Running the SFC scan or System File Checker might also help in fixing error 0x80240034.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow and hit Enter.
  • Restart your PC.

Option 8 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.
  • After making the bootable drive, you need to plug it into your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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Finding out which GPU is in your computer
Every computer has to have a graphic card, it is one of the essential components in order for the computer to work. If you have a second-hand computer, got one as a gift, or similar, there is a high chance that you do not really know which components are inside. Luckily finding out which graphic card you have inside is quite easy. Right-click the taskbar and select Task Manager Click the Performance tab at the top of the window, if you don’t see the tabs, click “More Info.” Select “GPU 0” in the sidebar. The GPU’s manufacturer and model names are displayed at the top right corner of the window. You’ll also see other information, such as the amount of dedicated memory on your GPU, in this window. Windows 10’s Task Manager displays your GPU usage here, and you can also view GPU usage by application. If your system has multiple GPUs, you’ll also see “GPU 1” and so on here. Each represents a different physical GPU.
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ERR_SSL_VERSION_OR_CIPHER_MISMATCH
If you encounter an error message saying, “ERR SSL VERSION OR CIPHER MISMATCH” while visiting a website, then it is not primarily your fault as an end-user. In fact, it can happen on any website like Chrome, Edge, Firefox, and even Internet Explorer. Getting this error means that the website you are visiting is using an SSL certificate which your browser seems to be rejected because there is some issue with the certificate. It is also possible that the certificate that’s downloaded on your computer is corrupted or that your computer configuration for TSL/SSL is misconfigured. Here are the complete details of the error message:
“A secure connection cannot be established because this site uses an unsupported protocol, Error code ERR_SSL_VERSION_OR_CIPHER_MISMATCH”
To resolve the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error, refer to the options given below and see which one works for you.

Option 1 – Try to access the website with the only HTTP

The first thing you can do is to try accessing the website using HTTP instead of HTTPS. If you can open the website using HTTP then it means that the problem is in the website itself. And if you are the website owner, you can check the following:
  • Check if your website’s SSL certificate name is mismatched. Here you need to ensure that the name and alias of the websites match with the actual website URL where the certificate is installed.
  • Second, check if your server is using the RC4 Cipher. If it is, then you need to fix that.
On the other hand, you may also check if your CDN also supports SSL since most of the CDN nowadays supports SSL. All you have to do is configure it correctly and it should be good to go.

Option 2 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR SSL VERSION OR CIPHER MISMATCH error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.
  • Type “Internet” in the search box of your browser. After that, you should see the Internet Options from the search results.
  • Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
  • From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
  • Restart the browser.
On the other hand, if you were using Firefox when you go the error, here’s what you have to do.
  • Open Firefox and in the address bar, type “about:config” and hit Enter.
  • If a warning appears, just click on the “I accept the risk!” button to proceed.
  • Next, type in “TLS” in the search field and hit Enter.
  • Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
  • Now click OK and restart Firefox and do the same thing with SSL.
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Something happened, we couldn’t start upgrade
As you know, each one of the Windows 10 versions is priced differently and one of the considered more expensive compared to the Windows 10 Home version is the Windows10 Pro. The good thing is, Microsoft allows its users to upgrade from the Windows 10 Home version to the Windows 10 Pro version at a reasonable cost instead of buying the entire license again. However, upgrading your Windows 10 computer is not always that easy and you might encounter some errors along the way. One of the reported errors you could encounter is an error message that says, “Something happened, and we couldn’t start the upgrade”. This kind of problem is due to the problems with the Microsoft Store or the key authorization and to fix it, there are several options you can check out. You can try to run the built-in troubleshooters such as the Windows Update troubleshooter, Windows Store Apps troubleshooter, or Microsoft Accounts troubleshooter. You could also try to reset the Windows Store cache or re-register the Windows Store app. For more details, refer to each one of the given options below.

Option 1 – Try to run the Microsoft Accounts troubleshooter

Since the Microsoft Accounts troubleshooter is not built-in into the Windows operating system, you can download this troubleshooter by clicking on this link.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “Something happened, and we couldn’t start the upgrade” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.
  • Tap Win + I keys again to open the Windows Settings panel.
  • Go to Update & Security and then go to Troubleshoot.
  • Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
  • Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset the Microsoft Store cache

As you know, like any other apps, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 5 – Try to re-register the Microsoft Store app via Windows PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml
  • Wait for the process to be completed and then restart your computer.

Option 6 – Try contacting Microsoft

If none of the options worked, you might also want to contact Microsoft for further assistance in fixing the error.
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How to Fix Windows 10 Error 0x8007000d

Error Code 0x8007000d - What is it?

Error Code 0x8007000d is a common error code that can be found on the Windows 10 Operating system, although it can also appear in previous versions of the operating system, as well.

Common symptoms include:

  • Inability to download new updates.
  • Inability to run the Update tool through to completion.

There are four basic ways to try to resolve Error Code 0x8007000d on your Windows machine. Three of these are pretty simple for even the most basic users, while the final method requires some familiarity with running commands in the Command Prompt. If you don’t feel that you have the skill or confidence to complete the steps listed below, it is generally recommended that you get in touch with a qualified computer repair technician that can assist you in error resolution.

Error Causes

The main cause for the appearance of Error Code 0x8007000d on a Windows machine is that one of the files that the Update tool uses to run one or more updates cannot be found or has experienced damage. Fortunately, there are a few things that you can try on your machine that can be used to attempt to resolve the issues at hand.

Further Information and Manual Repair

Three primary methods exist for the resolution of Error Code 0x8007000d on a Windows machine. As mentioned above, two of these methods can usually be accomplished by basic users, while the third requires some degree of familiarity with the tools associated with the Command Prompt. If you don’t feel that you have the knowledge or skill necessary to follow these steps, contact a computer repair technician to aid you.

Here are the best ways to try to resolve Error Code 0x8007000d on your device:

Method One:  Use the Troubleshooting Tool from Windows Update

From the Windows Update tool, you can attempt to run a scan using the Windows Update Troubleshooter, which can try to identify the specific issue that is occurring and to fix it automatically.

Not only will this tool often fix the problem at hand, but it can also help you to avoid other errors that you may have encountered later on in the Update process. This tool should always be your starting point when you encounter an error as you attempt to download or install updates for your Windows machine.

After the tool has been run, restart your computer to apply any changes and then reopen the Update tool to reattempt installation.

Method Two:  Reset Your Computer

In some cases, the missing or corrupted files may be extensive enough that you need to restore your computer to an earlier point. If you create regular backups of your information or have a past version of the software that you can install, this can help you to resolve the issue. Otherwise, you may need to restore your device to its factory settings to resolve the error.

Always make sure to backup your important files and information before you perform a reset of your device, in order to ensure that you are able to return the computer to its original state when you have finished.

Method Three:  Use Command Line Tools to Resolve the Issue

One of the ways that you can try to resolve this particular error code is the use a DISM tool. This is accessed through the Command Prompt. In order to use this method, follow the steps below:

  • Step One: Open up the search bar in the Start Menu and type in the words “Command Prompt,” selecting it and choosing to run it as an administrator.
  • Step Two: Enter each of the commands below, hitting the “Enter” key when you finish each one:
    • exe /Online /Cleanup-image /Scanhealth
    • exe /Online /Clean-upimage /Restorehealth
    • Exit
  • Step Three: Attempt to run the Update program again. In some cases, you may want to restart your computer before you attempt to run the Update tool again.

If you have not been able to resolve the error code using the steps above or if you are unsure of your ability to follow these steps on your own, get in touch with a trusted computer repair professional that is familiar with the Update process and the errors associated with it.

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