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Can’t remove Bluetooth mouse & keyboard

Windows 10 supports various devices to get connected to which makes it quite a flexible operating system. The connection varies on the fact that the device can be connected either with Bluetooth or other wireless and wired connection. However, no matter how great the features are, there a few times when they bring in some bugs too. One of these bugs won’t allow you to either remove or reinstall the Bluetooth mouse and keyboard device from your Windows 10 computer. So if you are currently experiencing this problem, read on as this post will guide you in fixing it.

Before you go over the suggestions laid out below, you need to create a System Restore Point first since, in one of the options, you will be making some changes with the registry files as well as some critical Windows settings. Once you have that covered, refer to the following options.

Option 1 – Configure the Bluetooth Services

The first thing you can do is configure Bluetooth Services.

  • Tap the Win + R key combination to open the Run dialog box.
  • After that, type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • You will then see a list of services and from there, look for the following services and make sure that their default values are set as follows:
    • Bluetooth Audio Gateway Service – Manual (Triggered)
    • Bluetooth Support Service – Manual (Triggered)
    • Bluetooth User Support Service – Manual (Triggered)
  • Now click on the Start button to start all the aforementioned services and then check if you can now remove or reinstall the Bluetooth mouse and keyboard device.

Option 2 – Try running the Bluetooth Troubleshooter

As you know, Windows 10 has various troubleshooters with user-friendly interfaces where you can utilize them to fix issues in your PC. And since you’re dealing with some Bluetooth problem, you have to run the Bluetooth Troubleshooter.

  • Open the Windows 10 Settings.
  • Then go to Update & Security > Troubleshoot.
  • You should find the option for Bluetooth on your right-hand side – click on it then click on the “Run the troubleshooter” option.
  • Now follow the next screen options.

Option 3 – Try to reinstall or update the Bluetooth driver

The issue might have something to do with the Bluetooth drivers. It could be that it is outdated and needs to be updated or that you recently updated it and since then you have trouble removing the Bluetooth device and so to fix the issue, you can update, roll back or uninstall the Bluetooth drivers. How? Follow the steps below.

  • Tap the Win + X keys to open the Device Manager.
  • Next, look for the Bluetooth device and right-click on it.
  • Select the option “Update driver”.
  • After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.

Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it.

Option 4 – Get rid of any interference

If you have several wireless devices in the same room as your PC then it might have caused interference with the current connection in your PC which is why you have to switch off all the other devices and then try removing reinstalling the Bluetooth mouse and keyboard devices again.

Option 5 – Remove or reinstall the Bluetooth devices in a Clean Boot State

You might want to uninstall or remove the Bluetooth Devices while your computer is in a Clean Boot State. Putting your computer in this state will surely help especially if there are some processes that prevent the Bluetooth devices from being removed or reinstalled.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to reinstall or remove the Bluetooth mouse and keyboard devices again.

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Technical Details and Manual Removal (Advanced Users)

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Folders: C:\Documents and Settings\Lynn\Application Data\PriceGong C:\Documents and Settings\Lynn\Application Data\PriceGong\Data Files: C:\Documents and Settings\Lynn\Application Data\PriceGong\Data.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\a.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\b.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\c.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\d.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\e.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\f.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\g.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\h.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\i.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\J.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\k.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\l.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\m.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\mru.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\n.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\o.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\p.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\q.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\r.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\s.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\t.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\u.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\v.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\w.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\x.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\y.xml C:\Documents and Settings\Lynn\Application Data\PriceGong\Data\z.xml Registry: HKEY_CURRENT_USER\Software\PriceGong
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Solution

Restoro box imageError Causes

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Further Information and Manual Repair

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Option 2 – Delete the contents in the Software Distribution folder and Catroot2 folder

  • Open the WinX Menu.
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  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
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net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 3 – Try running the Windows Update troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing Windows Update Error 0xc1900403. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.
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  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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What is Error Code 100?

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Solution

Restoro box imageError Causes

Error code 100 can affect a wide range of activities that you normally perform on your PC. This error can occur for a number of reasons, of which some of the common ones include:
  • When the Microsoft SQL Server fails to start the service
  • When the account used for starting AOS does not match the database in SQL Server
  • When the AOS licenses have exceeded their limit
  • When the SQL Server database is incorrectly case sensitive
Though these are the common causes for error code 100, there can be other ways through which this error can occur. To find out the specific cause for error code 100, follow these steps:
  • Go to Start and select All Programs. Go to Administrative Tools and click Even Viewer
  • Click Application in Even Viewer
  • Locate the error message in the right pane by scrolling down
  • Click on the error message and see if the message applies to the error code.

Further Information and Manual Repair

In order to manually repair this error, you will have to work with your Network Administrator as they will have security privileges to take the steps. However, there are more than one ways to resolve this issue, for instance:
  1. Starting SQL Server Service
    • A likely cause of an error code 100 can be that your SQL Server service is not started. To activate it, follow these steps:
    • Got to Start and Click on All Programs, go to Administrative Tools and click on Services
    • Find SQL/MSSQLServer service
    • Right Click on it and click Start to activate the service
  2. Network Resolve
If you are connected to a network, then you can work with your network administrator to fix error code 100. Follow these steps to resolve this error:
  • Got to Start and then Run. Type dcomcnfg and press Enter
  • Locate Default Security and click it
  • Find Default Access Permissions and click Edit Default
  • You should locate System and Interactive, listed in the Allow Access. If they’re not listing, you can add them by clicking Add
  • Find the local computer in the list and click on Allow Access
  • Click Ok on the following three steps
  • Log off the computer and log in again.
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Fix Power surge on the USB port
USB ports, just like any other ports, also comes with a power rating. The default power output of a standard USB port is 0.5 amperes and if you notice, mobile phones charge slowly on USB ports which explains why. There are times when Windows may throw an error or warning that says, “Power surge on the USB port”. This kind of error occurs when a connected device tried to draw more power and the error comes as a part of that notification so when you select it, it will say,
“A USB device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device”.
To easily fix the problem, you can try to disconnect the device and click on Reset and if you click on Close, the port will not work until you unplug it and then restart your computer. On the other hand, if disconnecting the device did not resolve the problem, you can try running the Hardware & USB troubleshooter or use a USB hub. You can also try to reinstall, uninstall or roll back the USB drivers or run the OEM diagnostics. For more information, refer to each one of the potential fixes provided below.

Option 1 – Try to run the Hardware & USB troubleshooter

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.
Note: You could also try to run the USB troubleshooter as it could also resolve the problem.

Option 2 – Try to use a USB hub

If you’ve encountered the error on a specific device, then it is possible that the device requires more voltage. To fix this error, you can try to use the same device on another computer and if you still got the same error, you might want to use a USB hub that comes with its power source. USB hubs come with high-speed charging ports that should be able to supply the power needed for the device.

Option 3 – Update, rollback or reinstall the Universal Serial Bus Controller driver

If updating the drivers of the device did not fix the “The device is not ready” error, you can try to update, rollback, or reinstall the Universal Serial Bus Controller drivers instead of using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Try running OEM Diagnostics if you have any

If the laptop or desktop computer you are using is a branded one, OEMs usually include software to diagnose issues in the computer like the USB port error. So if you have this software, try to run it for diagnosis and use any given suggestions to fix the error.
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