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How to Fix KMODE_EXCEPTION_NOT_HANDLED Error On Windows 10

KMODE_EXCEPTION_NOT_HANDLED – What is it?

Some users installing or upgrading to Windows 10 experienced the theKMODE_EXCEPTION_NOT_HANDLED Blue Screen of Death (or commonly known as BSOD) error. This error can be due to different types of things, ranging from software to driver issues. When you experience this BSOD error while trying to install Windows 10, it will prompt you to restart your computer every single time you experience it. In most cases, you will also not be able to proceed with the Windows 10 set-up.

Solution

Restoro box imageError Causes

The “KMODE_EXCEPTION_NOT_HANDLED” error is normally caused by:

  • Hardware incompatibility
  • A faulty device driver or system service

Further Information and Manual Repair

You won’t be able to successfully upgrade or set up Windows 10 if you continue to encounter this BSOD error. Note that this error will always prompt your computer to restart every time it happens, preventing you from completing the Windows 10 set-up.

If you’re not tech-savvy or not capable of debugging this issue, it’s highly advisable to proceed with the basic troubleshooting techniques available in this link.

After troubleshooting, below you’ll find a few solutions to rectify the issue.

Method 1 – Check The Cause of The BSOD Error

Two common causes of the KMODE_EXCEPTION_NOT_HANDLED issue are hardware incompatibility and faulty device driver or system service.

If you experience this error, check first if any of your newly installed hardware is compatible with Windows 10. You can find the required hardware for Windows 10 from this link

If all your hardware is compatible with Windows 10, you might need to check the device driver or system service. Review the bug check message. If any of the drivers you have is listed in the message, either disable or uninstall them before upgrading or setting up Windows 10.

You might also find it useful to check the System Log available in the Event Viewer for other error messages that can help you figure out the driver or device that’s causing the error. Running hardware diagnostics can also be useful.

Method 2 – Disable (or preferably uninstall) Software Before Upgrading

If you’re upgrading Windows 10 from Windows 7 or Windows 8.1, you might need to disable or uninstall the software first.

First, try uninstalling your Antivirus utility before starting the upgrade. Restart a few times before starting the Windows 10 installation.

If you’re upgrading using the Windows 10 update, make sure that you disconnect from your Wi-Fi or Internet LAN (Ethernet) connection as soon as the download reaches 100% before attempting to start the set-up.

Other users also reported that the cause of the KMODE_EXCEPTION_NOT_HANDLED issue is BitDefender. If this is what happened in your case, it will show in the error message such as KMODE_EXCEPTION_NOT_HANDLED (bdselfpr.sys). Users reported that a common solution for this is renaming the file. In the case of BitDefender, try renaming it to bdselfpr.s__. However, make sure to do this cautiously. Sometimes, renaming a file will even do more damage than good.

Method 3 – Disable/Disconnect From Hardware

If you’re connected to any general USB devices (such a smart card reader), disable it. If your computer is connected to other external devices, disconnect all of them. Examples of this include gaming controllers, printers, external hard disk, USB keys, and other non-essential devices).

Method 4 – Other Troubleshooting Steps

Other troubleshooting steps include:

  • Upgrade using an .ISO file, instead of directly upgrading from Windows Update. When you do this, make sure you’re disconnected from the Internet during installation. If the process started and you forgot to disconnected, it’s best to restart the installation.
  • If you’re connected to a domain while trying to set up Windows 10, disconnect and use a local account.
  • If you’re using a SCSI hard disk, connect a thumb drive with the drivers for your storage device. While Windows 10 is setting up, click on the Custom Advanced Option. Using the thumb drive, use the Load Driver command to load the SCSI drive.
  • Another possible cause of this error is due to BIOS incompatibility. BIOS issues can be solved by upgrading your version of your system BIOS. If you don’t know how to do this, refer to your BIOS manufacturer’s website.

Method 5 – Use A Trusted Automated Tool

If you still experience the error after doing the methods above, you might want to try a powerful and trusted automated tool to fix the job.

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Fix update failed to install error 0xca00a000
This post will show you how to fix the Windows update error 0xca00a000 which you can encounter during the installation of Windows updates. Here’s the full error message of this Windows Update error:
“Updates failed There were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: 2018-07 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4345421) – Error 0xca00a000”
This kind of Windows Update error pops up when Windows has missed installing one of the cumulative updates needed or when there is some problem with the driver that won’t let the installation of the updates push through. There are also instances when the system files are modified with incorrect permission that may result in the Windows update error 0xca00a000. Thus, you need to fix the trusted installer permission as well as resolve the issue with the driver. To do these things, you need to follow the options laid out below.

Option 1 – Run the Windows Module Installer

The Windows Module Installer is a built-in service in the Windows operating system that could help you resolve the Windows update error 0xca00a000. You need to make sure that this service is Started and that its Startup type is set to Automatic – you can do this via Services Manager or by executing the command given below in an elevated Command Prompt.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “command prompt” in the field and hit Enter to open Command Prompt.
  • And in the elevated Command Prompt type in the following command and hit Enter:
SC config trustedinstaller start=auto
  • After executing the command successfully, you should see the “[SC] ChangeServiceConfig SUCCESS” message on the Command Prompt window.

Option 2 – Try manually installing the updates

As mentioned, the error might be because Windows missed installing a particular update which is why you are not able to proceed with the current update. So to resolve the issue, you need to install the update that wasn’t installed by downloading it from the Microsoft Update Catalog website. You also have to make sure that you didn’t turn off the Windows update or have it delayed.

Option 3 – Delete the files from the Software Distribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. A lot of users tried deleting the files in this folder to fix the problem and so far it has worked. Like them, you can try clearing the Windows Update cache by simply deleting the contents of the folder named “SoftwareDistribution” since Windows apparently can’t clear and re-download the update contents once they are corrupted. Thus, deleting the contents of this folder will make Windows download the contents again which will fix the problem. To do that, follow the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net stop bits
  • After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
  • Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.
net start wuauserv net start bits
Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.
  • Now Open Settings and check for Windows Updates. Windows 10 should begin the download right away.

Option 4 – Install the updates in a Clean Boot State

You might want to try putting your computer in a Clean Boot state and then install Windows Updates again without any trouble. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.

Option 5 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows update error 0xca00a000. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error 0xca00a000. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
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Option 1 – Try to restart the Task Scheduler service

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The steam Family sharing feature

The family Sharing feature inside Steam will let you share your games to another account so owners of that account can play games that you have purchased without the need to buy themselves. You can allow up to 5 accounts and 10 devices to play your library games, and owners of these accounts will have their own achievements. Be aware that enabling this option will place your entire library on the share, you will not be able to choose which games you would like to share and therefore any kind of parental controls are not applying here. Also know that once the game is running on one device, others will have to wait for one playing to finish before they can get a spin on it. Only the owner of the game can play whenever he wants as a priority but others will have to wait for the game to be not run by someone else.

How to Share Your Game Library

In order to share your game library have a person, you wish to share games with at his device on ready to go and enable steam guard on your account. To enable steam guard login into your account and on the top left corner click on Steam and then on Settings. Inside settings click on the Manage Steam Guard Account Security button. Choose the way of authentication either by mail or steam guard mobile app. Check Get Steam guard codes by email radio button and re-login into account.

Sharing Games on another Steam account

Now that Steam Guard is enabled on the primary account let’s share some games!!! Inside client again, in the top left click on Steam and again on settings. In the left panel choose and click on Family. Inside Family section check box beside Authorize Library Sharing on This Computer. Log out of your account and login into the client user account credentials you wish to share your library with (this is your friend or cousin account, they need to log in to Steam client on your computer but with their credentials). After they have successfully logged in, log them out and re-log with your account again. Now go again into Steam > Family and now you should see an account in the box at the bottom with the user name or your friend or relative. Confirm that this is an account that you wish to share the library with by clicking on the checkbox next to the name. Now let users login into the desired device with their credentials and they will have access to your entire library. Happy gaming!
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Option 1 – Try using the Disk Cleanup to remove Thumbnail files

The Disk Cleanup tool is one of the options you can try to fix the black squares behind the folder icons. Through this tool, you can delete all the Thumbnail files on your disk. To use it, refer to these steps:
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Option 2 – Try resetting the Thumbnail cache

You have the option to manually delete the Thumbnail Cache to resolve the black square background behind the folder icons issue. Follow the steps given below to reset the Thumbnail cache.
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Option 3 – Try updating or reinstalling the Graphics driver

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New Tab Aid is an extension for Google Chrome. It is published by Spigot Inc. It is classified as a potentially unwanted browser hijacker as it injects Yahoo search into your new tab windows. This extension also adds recently viewed tabs under the search bar. It also redirects all your searches to Yahoo instead of your default browser search engine. It is often found bundled with other software found on the internet and not installed directly by the user. For these reasons, numerous anti-malware utilities flag New Tab Aid as potentially unwanted or malicious.

About Browser Hijackers

Browser hijackers (sometimes called hijackware) are a kind of malicious software that changes internet browser configurations without the user’s knowledge or permission. These types of hijacks appear to be increasing at an alarming rate around the world, and they could be actually nefarious and often harmful too. Browser hijackers could do more than just modifying homepages. The idea is to force users to visit specific websites that are looking to improve their website visitor traffic and produce higher ad earnings. Even though it may seem naive, all browser hijackers are damaging and therefore always regarded as security risks. Browser hijackers can even allow other vicious programs without your knowledge to further damage your personal computer.

Major signs that your web browser has been hijacked

There are numerous signs of browser hijacking: 1. the home page of your respective web browser is changed all of a sudden 2. you see new unwanted bookmarks or favorites added, typically directed to advertisement-filled or pornography sites 3. the default web browser settings are changed and/or your default web engine is altered 4. unwanted new toolbars are added to your browser 5. you observe numerous ads show up on your browsers or computer screen 6. your web browser gets sluggish, buggy crashes regularly 7. Inability to navigate to particular websites, particularly anti-malware and other security software sites.

How does a browser hijacker infect a computer?

Browser hijackers might use drive-by downloads or file-sharing networks or even an email attachment in order to reach a targeted computer. Many web browser hijackings come from add-on applications, i.e., toolbars, browser helper objects (BHO), or plug-ins added to browsers to provide them additional features. Browser hijackers sneak into your computer in addition to free software application downloads also that you unintentionally install alongside the original. Popular examples of browser hijackers include Conduit, CoolWebSearch, Coupon Server, OneWebSearch, RocketTab, Searchult.com, Snap.do, and Delta Search. Browser hijacking can result in severe privacy issues and also identity theft, affect your browsing experience by taking control of outgoing traffic, substantially slows down your personal computer by consuming a lot of resources, and cause system instability also.

How to fix a browser hijack

Certain browser hijacking could be quite easily stopped by discovering and eliminating the corresponding malware software through your control panel. However, most hijackers are hard to get rid of manually. No matter how much you attempt to remove it, it may come back again and again. Moreover, browser hijackers could modify the Windows registry therefore it can be very hard to repair manually, particularly when you’re not a very tech-savvy individual.

Virus Blocking Access To Safebytes Site And Preventing Anti-Malware Downloads - What To Do?

Malware can cause all kinds of damage if they invade your computer, from stealing sensitive information to deleting files on your computer system. Certain malware goes to great lengths to stop you from installing anything on your computer system, especially anti-malware software programs. If you’re reading this, you probably have affected by malware that prevents you from installing a computer security application like Safebytes Anti-Malware. Although this sort of issue will be tougher to get around, there are a few actions you can take.

Eliminate malware in Safe Mode

If any malware is set to load immediately when Microsoft Windows starts, getting into Safe Mode could block this attempt. Just minimal required applications and services are loaded whenever you start your personal computer into Safe Mode. The following are the steps you need to follow to take out viruses in Safemode. 1) Tap the F8 key repeatedly as soon as your PC boots, however, before the large Windows logo shows up. This should bring up the Advanced Boot Options menu. 2) Select Safe Mode with Networking with arrow keys and hit ENTER. 3) When this mode loads, you should have the internet. Now, obtain the malware removal application you want by using the web browser. To install the software, follow the directions within the installation wizard. 4) Once the application is installed, let the diagnostic scan run to eliminate viruses and other threats automatically.

Switch over to an alternate browser

Malicious program code may exploit vulnerabilities on a particular browser and block access to all anti-malware software sites. The most effective solution to avoid this issue is to choose a browser that is well known for its security measures. Firefox contains built-in Malware and Phishing Protection to keep you safe online.

Install and run antivirus from your USB drive

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Ensure the Safety of Your PC by Installing SafeBytes Anti-Malware

These days, anti-malware software can protect your computer from various types of internet threats. But exactly how to decide on the best one among many malware protection application that is available on the market? As you might be aware, there are several anti-malware companies and products for you to consider. Some of them are good, some are ok types, and some will destroy your computer themselves! When searching for antimalware software, pick one that provides reliable, efficient, and full protection against all known viruses and malware. One of the highly recommended software by industry experts is SafeBytes Anti-Malware, the most dependable program for Microsoft Windows. SafeBytes anti-malware is a powerful, very effective protection tool designed to assist end-users of all levels of computer literacy in detecting and eliminating malicious threats out of their computer. This program could easily detect, remove, and protect your computer from the most advanced malware attacks including spyware, adware, trojan horses, ransomware, parasites, worms, PUPs, along with other possibly damaging software programs. SafeBytes has excellent features when compared to various other anti-malware programs. Let’s look into some of them below: Active Protection: Malware programs trying to get into the computer are discovered and stopped as and when detected by the SafeBytes real-time protection shields. This tool will constantly monitor your computer for any suspicious activity and updates itself continuously to keep current with the latest threats. Antimalware Protection: With its enhanced and sophisticated algorithm, this malware removal tool can identify and remove the malware threats hiding in your PC effectively. Web Security: Safebytes allots all websites a unique safety rating that helps you to get an idea of whether the webpage you’re about to visit is safe to browse or known to be a phishing site. Lightweight: SafeBytes is well known for its minimal impact on computer resources and great detection rate of diverse threats. It operates quietly and efficiently in the background so you are free to utilize your personal computer at full power all of the time. 24/7 Customer Service: For any technical concerns or product assistance, you can get 24/7 professional assistance through chat and email.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove NewTabAid without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by NewTabAid

Files: C:windowssystem32services.exe C:Windowswinsxsamd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1services.exe C:WindowsInstallerbbee3ba2-89af-930c-bb78-1fb4e17db3cc C:DOCUME~1USER~1LOCALS~1Tempnsw1.tmp C:c0b5e060b7e0becc89a6b6111a8644db7612072dc9a02f5bd32dc25dc459d7 C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32rsaenh.dll C:c0b5e060b7e0becc89a6b6111a8644db7612072dc9a02f5bd32dc25dc459d7 C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32rsaenh.dll c:autoexec.bat C:WINDOWSsystem32cmd.exe C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp.exe C:DOCUME~1USER~1LOCALS~1Tempnsb6.tmp C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpNSISdl.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmppixel C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp.exe C:DOCUME~1USER~1LOCALS~1Tempnsb6.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsw1.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpNSISdl.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmppixel C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp C:DOCUME~1USER~1LOCALS~1Tempnsr5.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSM.dll Registry: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionRunRandom.exe HKCUSOFTWAREMicrosoftWindowsCurrentVersionRunRandom.exe HKEY_LOCAL_MACHINEsoftwaremicrosoftwindowscurrentversionpoliciesexplorerEnableShellExecuteHooks= 1 (0x1) HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionpoliciesExplorerrunRandom.exe
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A Quick Guide to Fixing Error Code 7

Error Code 7 - What is it?

This is a typical system error that occurs during Windows setup. To be precise, this error may pop on your computer screen during the text mode portion of Windows setup. The setup hangs and stops responding and the error message is displayed in either one of the following formats:
‘The file I386Ntkrnlmp.exe could not be loaded. The error code is 7.’ or ‘The file I386L_intl.nlf could not be loaded. The error code is 7.’

Solution

Restoro box imageError Causes

Error 7 may be triggered due to several reasons but the 2 most common causes for this error code are:
  • Incorrect settings of the BIOS
  • Faulty RAM modules
  • Registry corruption

Further Information and Manual Repair

To resolve this error on your system, here are some easy and effective DIY methods that you can try.

Method 1 - Change Back the BIOS to its Default Settings

If the underlying cause of error code 7 is related to incorrect BIOS settings, then it is recommended to restore default settings to resolve. You can reset your computer’s BIOS (basic input and output system) settings to factory defaults by selecting the restore defaults option within BIOS or by removing CMOS ( Complementary Metal Oxide Semi-Conductor) battery from your unplugged computer for about five minutes. The battery removal method requires opening the computer case, so only attempt it if you are unable to access BIOS. To reset BIOS follow these steps, reboot your PC and then press the key assigned to loading BIOS during your computer boot splash screen. The key assigned to load and access BIOS varies from manufacturer to manufacturer but usually, it's F1, F2, or F12. Once you enter the BIOS, select the ‘Restore Defaults’ option listed in the menu.  I t may be a keyboard shortcut or be under the Advanced settings menu. Confirm settings and then exit BIOS. Hopefully, this will resolve Error 7.

Method 2 - Remove the Faulty RAM

When error code 7 is triggered by faulty RAM modules, then to resolve it simply remove the memory modules that are installed in the computer. If the error code is displayed again after you remove the memory module, remove a different memory module. This procedure requires you to reboot your PC several times to identify the specific memory module that is not working properly.

Method 3 - Repair the Corrupted Registry

Error code 7 is sometimes also linked with registry issues. If the reason for the error occurrence is a damaged or corrupted registry, then simply download Restoro. This is a powerful PC Fixer embedded with a registry cleaner. It is easy to operate and user-friendly. The registry cleaner detects and removes all errors in seconds. It cleans the registry and repairs the damages in no time. Click here to download Restoro.
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Fix Error 0x80070057 in Windows
Hello and welcome to another problem-solving tutorial on errortools.com. Today we will be solving error 0x80070057, we could not format the selected partition which occurs during setup and installation when performing a clean install of Windows from a USB drive. So, you have backed up your files and decided to format and do clean WIndows installation, you have your USB ready, you reboot the system, plug in USB, start Windows setup, choose the hard drive on which you want to do a clean install and then this happens. error 0x80070057This error is very frustrating and it annoys pretty much anyone who encountered it but do not worry we have a solution for you. First thing is to confirm the error prompt, Click on the OK button and then on X to exit Windows 10 installation wizard. Click on yes to confirm that you want to exit the setup. You will find yourself in original installation windows. On that screen choose and click on Repair your computer. Choose an option screen that will pop up, click on Troubleshoot. In the advanced options, click on the command prompt. Once you are in command prompts type DISKPART and hit ENTER In the diskpart prompt type LIST DISK and hit ENTER again. type SELECT DISK #, where # is listed disk number where you would like to install Windows. type LIST VOLUME in order to list volumes in the selected disk and hit ENTER You need to select the volume on which you would like to place your WINDOWS, to do this type in SELECT VOLUME #, where # is the listed number of the volume Finally, type FORMAT FS=NTFS and hit ENTER You have successfully formated a given volume, you can now exit DISKPART and return to setup, to exit DISKPART simply type exit and hit ENTER. Leave command prompt as well by again typing exit and hitting ENTER You will be returned to Choose an option screen, click on Turn off your PC. Your drive has been successfully formatted and it is ready for clean Windows installation, you can now restart your Windows 10 installation and the process will complete without errors.
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Troubleshooting Epic Games Launcher issues
If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.

Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.

Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:
  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.

Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.
  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter.  This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.

Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.

Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:
  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory. By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.
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Quick Fix Guide for STOP 0x00000014 Error

What Is STOP 0x00000014 Error?

0x00000014 error is actually an error that is always displayed on a STOP message.

It is also known as Blue Screen of Death, abbreviated as BSOD. When this error occurs, the message that is displayed to the user either says ‘STOP: 0x00000014’ or states ‘CREATE_DELETE_LOCK_NOT_LOCKED’. It is crucial to fix this error to ensure your program is functioning appropriately. If this error message is not rectified, you might be opened to other error messages, such as error code 0x000000d1

Solution

Restoro box image Error Causes

As far as the causes of STOP 0x00000014 error are concerned, this error usually occurs when a device driver or hardware problem occurs. This error may also occur if users attempt to run some specific application or update or modify an existing application. When a 0x00000014 error occurs, the operating system restarts to disable the PC from performing any further.

Without taking into consideration the causes of its occurrence, it is crucial to make sure that the 0x00000014 error is fixed as soon as possible to eliminate any undesired inconvenience in the future.

Further Information and Manual Repair

A lot of times when an operating system tries to recover from the STOP 0x00000014 error, the user is prompted that Windows has recovered from an unexpected shutdown.

However, if Windows fails to recover on its own, manual repair has to be performed.

While there are several ways this error can be fixed, some of the most effective and efficient ways of troubleshooting the 0x00000014 error are listed below as follows.

  • Restart your computer. Often simply restarting the computer can help eliminate the problem.
  • If restarting the system doesn’t help, find if you have recently modified or altered any hardware or driver. It is possible that the 0x00000014 error has been caused by the recent modification. Undo the changes and find out if the error occurs again. If it doesn’t, it is highly likely the issue has been resolved.

However, if the error persists, some solutions that may work are outlined below.

  • Start your system using the Last Known Good Configuration. This will undo any changes in the driver and recent registry.
  • Another solution is to manually perform System Restore. This will also return the system back to its former state.
  • Another idea that my work is to use roll back the device driver. When the driver will return to its previous version, the problem will easily be resolved.

To keep the 0x00000014 error from occurring in the future, it is advised to unplug any newly installed hardware or reinstall any deleted software.

If you're not tech-savvy and wish to get this error code rectified in a jiffy, download a powerful automated tool and perform a computer scan.

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