How to Repair Windows 10 Error 0x800F0922

SmartScreen is a cloud-based anti-phishing and anti-malware component that’s come packed in all Windows 8 (8.1) and Windows 10 versions. This security component is also used in several browsers and programs like Internet Explorer, Microsoft Edge and Outlook.com. Although this program is quite useful, there’ve been reports that SmartScreen is apparently blocking Microsoft’s own apps from opening. According to some users, they only get the “Windows SmartScreen can’t be reached right now” error message every time they try to open apps from the built-in Windows suite like Photos, Mail, Alarms, Maps, etc. Whenever Windows SmartScreen is either down or unreachable on an end-user PC, your computer won’t be able to download anything in both official and unofficial channels. This error might be due to a corrupted Windows account, or it could be that SmartScreen is disabled from the Windows Defender Security Center or it might be down due to an MS issue. In addition, the error might also be caused by a proxy entry.

Option 1 – Make sure that SmartScreen is enabled

Before anything else, the first thing you must do is to check if SmartScreen is even enabled as it might be the reason why you’re getting the error. You can verify this by simply going to the Windows Defender Security Center. To do so, follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “ms-settings:windowsdefender” in the field and hit Enter to open the Windows Defender Security Center.
• After that, click on the Open Windows Defender Security Center button located under Windows Security.
• Then click on App & browser control.
• From there, make sure that the Check apps and files toggle is set to Warn and then check the same thing for Microsoft Edge and SmartScreen for Microsoft Store apps.
• If it turns out that SmartScreen is indeed disabled, you have to restart your computer after making some changes and then check if the issue is fixed upon the next startup.

Option 2 – Check if SmartScreen is down for maintenance

Another possible reason why SmartScreen is not working is that it might be scheduled for maintenance. When SmartScreen is scheduled for maintenance, it will become unreachable for a lot of users at the same time and so before you go over unnecessary troubleshooting steps, you need to verify if SmartScreen is down for maintenance or not.

Option 3 – Try to disable the proxy server

If applicable, you can try to disable the proxy server to fix SmartScreen. There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. In some instances, certain proxy servers can interfere with the SmartScreen component and cause it to become unusable. However, if you are not using a proxy server, just skip this option and proceed to the next one, otherwise, follow the steps below to disable the proxy server.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “ms-settings:network-proxy” in the field and hit Enter to open the Proxy tab under Settings.
• After that, scroll down to the Manual proxy setup and make sure that the toggle button of the “Use a proxy server” option is turned off.
• Now restart your PC and check if the problem is fixed upon the next startup.

Option 4 – Try to create a new Windows user account

There are some users who were able to fix the problem by simply creating a new Windows user account. Although this solution will make you lose a couple of settings enforced through your user account, it’s actually effective in circumventing the “Windows SmartScreen can’t be reached right now” error. To create a new Windows user account, here’s what you have to do:

• Tap the Win + R keys to open the Run dialog box.
• And then type “ms-settings:otherusers” in the field and hit Enter to open the Family & other people tab under the Accounts menu.
• After that, click on the “Add someone else to this PC” option and then click on “I don’t have this person’s sign-in information.
• Next, insert the user credentials like emails, password, birth date, etc., and then click Next. Take note that if you want to create a new local user account, just click on Add a user without a Microsoft account.
• After you’re done creating the new Windows user account, click the start icon and then click the account icon and choose to Sign out.
• After you’re logged in, check if SmartScreen now works properly or not.

As you know, just like other web browsers, Google Chrome offers Incognito Mode or private browsing which you can use to make sure that your browsing activities are not being tracked by any websites you visit and it also keeps targeted ads at bay. On the other hand, signing in to a website, even when in Incognito Mode is a different thing since that website can track your browsing activities. Thus, Incognito Mode is still useful especially if you want to browse the web safely and without getting tracked except when you log in to some site. However, there have been reports recently that Incognito Mode is missing in Chrome and users are clueless as to how or why it happened. If you are one of them, worry not for this post will walk you through what you can do if there’s no Incognito Mode in Chrome on your Windows 10 computer. This is an unusual and strange issue since the Incognito Mode in Chrome is available by default and you don’t have to do anything to enable it. It is possible that there might be corruption in the Windows Registry which caused the disappearance of Incognito Mode, worry not though for there are some tweaks you can apply to restore the missing Incognito Mode. To apply these tweaks, you need to create first a System Restore point, and then once you’re done, follow the instructions provided below carefully. Step_1: Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then hit Enter to open the Registry Editor. Step_2: Next, after opening the Registry Editor, navigate to this path – ComputerHKEY_LOCAL_MACHINESOFTWAREPolicies Step_3: From there, look for ChromePolicies and locate the DWORD named “IncognitoModeAvailability” and double click on it. Step_4: Edit the value of the “IncognitoModeAvailability” DWORD by changing its value from 1 to 0 so you can enable Incognito Mode in Chrome. Step_5: Once done, exit the Registry Editor and restart your computer and then check if you can now see Incognito Mode in Chrome. On the other hand, there is also another option that allows you to force open your Chrome browser in Incognito Mode. All you have to do is set the value of the “IncognitoModeAvailability” key to “2” instead of 0. This can be useful especially if you always browse the web in this mode. But you need to remember that you won’t be able to go back to the normal mode once you do this. Here are what the values of the IncognitoModeAvailability DWORD actually mean:

• 0 – Incognito mode is enabled by default
• 1 – Incognito mode is disabled
• 2 – Chrome is forced to always open in Incognito mode

Error Code 0xC004C770 – What is it?

If the Error Code 0xC004C770 popped up on your computer during your activation of the Windows 10 software, don’t worry. This is a fairly common error, especially for people who own more than one computer upon which Windows 10 is installed and activated. The gist of this error code is that the product key that you have entered has already been claimed or used on a different computer. Because there are limitations on the number of computers that can use any given license activation code or product key, this error code can arise when you have exceeded that limit. If you have a single-use license and have already entered the particular product key onto another machine, you may see this error come up during activation.

Both Error Code 0xC004C770 and Error Code 0x803FA071 arise from the same problem and the same steps can be used to resolve both error codes.

Solution

Error Causes

Error Code 0xC004C770 is likely to appear on your screen during activation of Windows 10 if you or anyone else in your organization have already entered in the product key used on another computer. If you have a multiple-use license, the product key that you are entering may already have been used for the maximum number of computers allowed under that license.

Further Information and Manual Repair

There are two basic methods for addressing the issues associated with Error Code 0xC004C770. These methods can easily be implemented by anyone who is comfortable interacting with the Windows Store from their computer, which makes the resolution of this particular error code fairly simple and straightforward.

If you are unable to complete the steps below or Error Code 0xC004C770 has not been resolved after following the guides below, contact a Windows technician who is familiar with the Windows 10 activation process to assist you in the process. You can also get in touch with the Windows technical support team to assist you in the process if needed.

Method One: Purchase A New Product Key from Windows

If you have already used the product key on another computer or have used it on the maximum number of allowed devices, you may need to purchase an additional product key for the computer with Error Code 0xC004C770. Product keys can be purchased physically from a retailer that sells Windows 10 software licenses or purchased directly from the Windows store.

To purchase a new product key directly from the Windows Store, follow the steps below:

• Step One: Select the Windows start button at the bottom of your toolbar. Click on “Settings,” then select the option for “Update and Security.”
• Step Two: Click on the “Activation” option.
• Step Three: In the menu that appears, choose the option to “Go to Store” and follow any on-screen instructions to finalize a purchase of the Windows 10 software and product key.
• Step Four: Use the new product key to complete the installation and activation of the Windows 10 software on your computer.

If you are unable to see the “Go to Store” option when you reach the “Activation” page, you may not be set as an administrator of your machine. In this case, get in touch with the support personnel from your company to complete the purchase, installation, and activation process on your computer.

Method Two: Attempt to Finish Activation via Phone

For users who have changed out parts of their computer’s hardware, like putting in a new motherboard or activating a new hard drive, you may have more success if you attempt activation through a phone.

In order to activate your copy of Windows 10 from your phone, follow the steps below:

• Step One: On your mobile device, open up the search box from the taskbar.
• Step Two: In the search box, enter the phrase “SLUI 04.”
• Step Three: Select the “SLUI 04” option that appears.
• Step Four: Follow the directions given on the screen to complete the activation process for your copy of Windows 10.

As with any error code resolution, if the methods above are not successful or if you are not comfortable with your ability to successfully complete the steps above, get in contact with a qualified professional who is trained in the Windows 10 activation process to assist you or download a powerful automated tool to get the job done.

Error Code 80240020 – What is it?

Users who receive Error Code 80240020 when attempting to install and/or upgrade to Microsoft Windows 10, are receiving the error because the Windows 10 installation folder is either corrupted or unfinished. As a result of this error code, your download and the subsequent update will not process correctly. Users who receive this code do not have to do anything specific, as it might mean that they are attempting to update before their system is ready. These users can simply wait for their computer to prompt them for the update, and then follow the on-screen instructions for the update. However, if a user is seriously wanting to update to Microsoft Windows 10 prior to the prompt, there are ways around error code 80240020. Common symptoms include:

• A dialog box appears with the Error Code 80240020
• Microsoft Windows 10 upgrade is unsuccessful or freezes in the process of updating and displays the error code message.

Solution

Error Causes

This error is only caused by one type of issue, and that is unfinished or corrupted files being present in the Windows 10 installation folder.

• Files that are unfinished in the Windows 10 installation folder are a result of the download not processing correctly, therefore the update is not successful because your computer does not have the files that it needs.
• Files that are corrupted in the Windows 10 installation folder are a result of either a faulty download or preexisting corrupted files that need to be purged.

Until your system is ready to download the new Microsoft Windows 10 upgrade, you will be unable to install the upgrade. As stated, you have the option of waiting for your system to prompt you to download (which means that your system has made the necessary changes to its own files and is ready for the upgrade), or you can use the following steps to correct the issue yourself.

Further Information and Manual Repair

Users and Microsoft Tech Support personnel have discovered three methods to correct error code 80240020. Each of these methods should be attempted by someone who is comfortable with computer software and programs. Anyone who is not comfortable with software should either contact Microsoft Support or wait for their computer to prompt them for the Microsoft Windows 10 upgrade.

Method 1:

1. Back up the Registry of your operating system.
2. Find the Registry Key: [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsUpdateOSUpgrade]
3. Note: this Registry Key should already exist, if it does not exist, create it.
4. Create a brand new DWORD Value that is named AllowOsUpdate
5. Set the Value to 0x00000001.
6. Close and reopen your Control Panel.
7. Restart the Microsoft Windows 10 upgrade.

Method 2:

1. Download the Microsoft Windows 10 ISO (installation device) from the following website: http://www.microsoft.com/en-us/software-download/windows10
2. Users must select the appropriate ISO, either 32 bit or 64 bit, depending upon their individual computer.
3. Extract the ISO file to a separate USB device or burn the program to a compact disc.
4. Run the Microsoft Windows 10 upgrade directly from the software that you have thus created.

Method 3:

1. Access the files on your computer via MY COMPUTER
2. Under the C: drive, access the WINDOWS folder
3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
4. Delete any files within this download folder.
5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type “net stop wuauserv” into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
6. Once the files are deleted, open and run the CMD as the administrator and type “wuauclt.exe /updatenow”. Press ENTER.
7. Access the WINDOWS UPDATE folder from your control panel, the update and download should resume without further interference from the user.

As with any other error codes, if the above methods do not rectify the issue, it may be necessary to download and install a powerful automated tool to rectify error code 80240020.

The standard icon place in the Taskbar inside Windows 11 is in the center. Some users welcomed this change, some not so much. If you are part of the user base that is not so much thrilled with this Microsoft’s idea of innovation, do not worry, there is an easy way to move all icons and start button on the left inside Taskbar.

Moving icons in Taskbar

1. Open Windows settings by using ⊞ WINDOWS + I key combination
2. Click on Personalization
3. Select Taskbar
4. Click on Taskbar Behaviors
5. Click on the drop-down menu beside Taskbar Alignment
6. Select your desired option of icon alignment
7. Close settings

Your options will be active right away and you will see icons switching to the position of your choosing.

Referenced Memory at - What is it?

0x Referenced Memory at 0x is an error code that occurs when the random memory addresses conflict. This error causes running programs or browsers to crash. Referenced memory at error code is considered as a service violation error. It is displayed as the following:

“The instruction at 0xf77041d24 referenced memory at 0×00000000. The memory could not be read.”

Solution

Error Causes

The ‘referenced memory at’ errors is either triggered by:

• Hardware failure
• Problems with the RAM and the registry

Hardware failure may result if the driver is not installed properly. The problems in the RAM indicate registry issues that occur due to data overload in the hard disk and poor PC maintenance. The registry saves all the information and activities you perform on your system on the hard disk. This includes the junk files, temporary files, invalid registry entries, and files of both installed and uninstalled programs.  These files accumulate and take over a lot of RAM space. Also, the referenced memory at error can be considered to be a form of memory leak where unknown third-party software can take up the memory space that has been reserved for a particular program. For example, if you have toolbars and add-ons installed in your browser, it can also lead to invalid registry storage in the registry. If you don’t clean the registry, these unnecessary files can overload your data and lead to hard disk/RAM damage and corruption triggering obscure error messages like referenced memory at error.

Further Information and Manual Repair

Referenced memory is a critical error; if not resolved it can lead to serious PC damages like a system failure. To avoid this, it is advisable to fix it right away. Here are a couple of ways to repair this issue on your system:

Cause: Hardware Failure

Solution: If the referenced memory at error is generated due to hardware failure then to resolve this error you must reinstall the driver that has caused the error to appear. Let’s say if the error pops up because of the printer driver, reinstall it. For re-installation of the driver, simply go to the control panel and click on the Device Manager option. Once you click it you will see a detailed page with a list of devices. Now click on the printer (the problematic driver in this situation) to reinstall the driver software. Double click on it to open the properties dialog box and then click the driver tab and update the driver. Once you have updated the driver, try using the printer. Check if it works. If it works and the referenced memory at the error code does not appear on the screen, this means the problem was with the hardware. However, if the error still pops up then this means the problem is deeper. It’s related to the registry.

Cause: Problems with the RAM and the registry

Solution: If the problem is with the RAM and the registry, then it is advisable to download Restoro. Restoro is a new, next-generation, and highly functional registry cleaner. It detects and removes all the registry issues, unnecessary and obsolete files saved in the hard disk taking up a lot of RAM space. It clears the RAM and cleans up the disk. Furthermore, it repairs the damaged files, fragmented disk, and the corrupt registry in seconds enabling you to resume the program that you were running before the error occurred. Restoro has a user-friendly interface and easy navigation. To run and operate this system you don’t need any kind of technical expertise. In just a few clicks you can resolve the critical referenced memory at error on your PC. It is compatible with all Windows versions Click here to download and install Restoro on your PC and fix the referenced memory error code now.

DLL files, also known as Dynamic Link Libraries are external parts of applications that run on Windows as well as other operating systems. Almost all applications are not complete in themselves and store code in different files. In this post, we will be discussing one DLL file called ntdll.dll. It is described as “NT Layer DLL” which means that it contains some Kernel functions that help in the normal functioning of the Windows operating system. It is created by Windows in the System32 folder when the OS gets installed. This file can serve different programs simultaneously by providing them with different Kernel functions which support the programs’ performance. However, if you encounter the ntdll.dll file error on your Windows 10 computer, read on as this post will guide you in fixing the problem.

Option 1 – Try to re-register the ntdll.dll file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and un-register the OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.

• Open Command Prompt as admin from the WinX menu.
• Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • exe /u ntdll.dll
  • exe ntdll.dll
• You should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 2 – Disable problematic Internet Explorer add-ons

There are instances when some add-ons in the Internet Explorer browser can cause the ntdll.dll file crash error. Thus, you need to disable some add-ons in Internet Explorer and then check if it fixes the problem.

Option 3 – Try running the DISM tool

You might want to repair potentially corrupted files in your system as having them could also trigger the ntdll.dll file crash error. To repair these corrupted system files, you can run the DISM commands:

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer and check if the DCOM error is now fixed.

Option 4 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.

Option 5 – Try to replace the DLL file with a trusted source

• First, you need to get the new DLL file from another computer with preferably the same file version number.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • x86: This PC > C:WindowsSystem32
  • x64: This PC > C:WindowsSysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 ntdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 6 – Try scanning your computer using Windows Defender

The ntdll.dll file crash error might also be infected with malware or virus and to eliminate it, you have to scan your computer using security programs like Windows Defender.

• Tap the Win + I keys to open Update & Security.
• Then click on the Windows Security option and open Windows Defender Security Center.
• Next, click on Virus & threat protection > Run a new advanced scan.
• Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.

Screen flickering in Windows 10 - What Is It?

Screen flickering when you’re using Windows 10 is quite a common problem. It is often caused by apps that are not compatible with the operating system, or faulty display drivers.

There are a lot of possibilities for why this issue occurs. If you are one of the many users that encounter this kind of problem, you might want to check on your task manager to see if everything is working fine. One common sign that something wrong has happened is if the task manager flickers, as well. To fix this, you will need to update an app, uninstall an app, or update your display driver.

Solution

Error Causes

Common causes of the screen flickering when running on Windows 10 are software issues. This is most likely caused by the following:

• Faulty display driver
• You have an application installed that is not compatible with your operating system

Further Information and Manual Repair

In order to fix the issue of your screen flickering when you have Windows 10 as your operating system, follow these simple steps.

Note: It is very important to consult with an authorized computer technician if you are not highly confident in solving this issue by yourself. Furthermore, you can also use software to fix this problem.

• The first method is by checking if your task manager is flickering. To open the task manager, all you have to do is right-click or press and hold the start button, then select task manager.

If you have confirmed that the task manager is the one causing the screen flickers, the display driver can possibly be your problem. To fix it, all you have to do is update your display driver.

How to update the display driver

1. You have to reset your computer and boot it on Safe Mode.

      -In order to do this, you have to hold the Shift key while selecting Power>Restart. When your computer boots up, you will be greeted by a Choose an option screen. From there, you have to select Troubleshoot, then Advanced Options, then Startup Settings, and then Restart. When your computer restarts, select 4 or hit the F4 key to enter into Safe Mode.

2. When your computer finally boots up in Safe Mode, right-click or press and hold the Start button. From there, click Device Manager.

3. From the Device Manager screen, you have to expand the Display Drivers section, right-click on the driver that might be causing the problem then select Uninstall. Don’t forget to tick the Delete the driver software for this device box, press the OK button, and then restart your computer.

            - When you have two, or more, drivers installed on your computer, all you have to do is disable the other drivers. You can do this by right-clicking on the driver in the Device Manager and click the Yes box next to disable. Shut down your PC after this, disconnect the installation, and boot your computer back on.

4. When your PC boots up after the restart, click on the Start button then click on Settings.

5. You need to go to Update & Security, then Windows Update, and then check for updates.

            - If you are using multiple drivers and this technique doesn’t work, repeat the process in Step 3 and try to disable a different driver.

Remove an incompatible app

There are two ways to remove an incompatible app to fix the issue of a screen flicker on Windows 10. Apps like Norton AV, iCloud, and IDT Audio are usually the ones causing the problem. Uninstalling these apps could solve the problem. Uninstall the apps by using the methods below:

First Solution: Uninstall an app in Settings

1. Click Start, and then click Settings.
2. Click on System, and then click on Apps & Features.
3. A window will pop up and from there you will need to select the application you wish to uninstall. Click the app, and then click uninstall. Follow the screen prompt to fully uninstall the program.

Second Solution: Uninstall an app in the Start Menu

1. Click Start, and then click All Apps.
2. Look for the application you will need to uninstall, right-click the said app, and then click Uninstall. Follow the screen prompt to fully uninstall the program.

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As you know, Windows programs depend on several operations to get executed and at the same time, there are also numerous parameters that have to be fulfilled for a program to get executed. However, based on some reports, there was an error when some users tried to run a program. This error says, “The application was unable to start correctly (0xc00007b)”. There could be various reasons why this error occurs but the main one is most likely due to an x86 application that is not compatible with the x64-based operating system. To fix this problem, you can run the Check Disk utility or reinstall the application or the Microsoft .NET Framework. You can also try reinstalling DirectX or replace the corrupted DLL file(s). For more details, refer to the given options below.

Option 1 – Try running the Check Disk utility

• In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
• After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f
• The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
• Tap the Y key to schedule Disk Check the next time your computer restarts.

Option 2 – Re-enable the Microsoft .NET Framework

You could also try to disable the Microsoft .NET Framework then enable the latest version of the .NET Framework on your PC and check if the error is fixed

Option 3 – Try to reinstall the program

There are times when some supporting module for your application under the hood could have messed up the application where you get the error. To fix this, you have to uninstall the program and then download its latest version from its official site and then install it again. Once you’re done, run the application and see if the error is fixed.

Option 4 – Run System File Checker scan

If reinstalling the program didn’t work, you can also try running the System File Checker or SFC scan to fix the error. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:

• Hit the Win + R keys to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Reboot your computer.

Option 5 – Try running the DirectX Diagnostic Tool

Since the error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 6 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:

• Tap the Ctrl + Shift + Esc to open the Task Manager.
• After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
• Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
• Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

• Tap the Win + R keys to open the Run dialog box.
• Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
• Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.

• Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
• Next, type in the command given below or copy and paste it and then hit Enter:

xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl

• After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.