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How to Repair Windows 10 Error 0x800ccc13

Error Code 0x800ccc13– What is it?

0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.

Symptoms

This problem may arise under the following situations:

  • You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
  • When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
  • You are sending an attachment through email.
  • You try sending an email by selecting POP3 or IMAP account as the sender

During these circumstances, the email message stays in the Outbox and you receive the following error message:

Task '<the POP3 account or the IMAP account> - Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'

Solution

Restoro box imageError Causes

Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.

Further Information and Manual Repair

Method 1:

Use the Windows System File Checker to repair corrupted files

Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:

  1. At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
  2. Now, enter the following command

sfc/scannow

When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those.

Check the Outlook and see if your emails are sending.

If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.

  1. Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
  2. Enter the following command

netshwinsosk reset

This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.

Method 2:

For this method, you need to consider the following things:

  • Are you using POP3, IMAP, or Exchange server for your email account?
  • How many email accounts have you configured in your Outlook?
  • Is there an undelivered email stuck in your Outbox?
  • If you are trying to send an attachment, what is the size of the attachment?

Try the following:

  1. Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
  2. Start Outlook in Safe Mode by following the instructions below

Hold down Windows key + R.

Copy this command Outlook /safe Note, there is a space between Outlook and /

Paste it in the open box and press Enter

If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.

  • Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
  • If there are add-ins listed, clear the checkbox.
  • Close Microsoft Office and restart it.
  • Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.
  1. Start the computer using the clean boot. Now, try to send an email and see the result.
  2. If the problem still lingers, create a new profile and configure the email account.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

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Operating systems now give users a feature that allows them to create separate partitions out of HDD or SSD-based storage in order to store data in an organized manner. This small yet powerful feature has always been supported by Microsoft. However, there are times when users might fill up on some particular very soon. This may result in the lack of space for that partition which makes the entire process of using PCs slower since there is a large chunk of files that has to be indexed in a smaller partition. If you are one of the users experiencing this dilemma, you need to either delete the other partitions to allocate their storage to the partition that is short on storage or simply recreate the partition so that all the useless data will be deleted and you can start afresh with the overflowing partition. In this post, you will be guided on how you can delete any storage partition from your Windows 10 PC via Disk Management, Command Prompt as well as Windows PowerShell.

Option 1 – Delete storage partition via Disk Management

This is one of the simplest ways you can use to delete a storage partition. Go to the WinX Menu and from there, open Disk Management and then select the Drive you want to get rid of, right-click on it and then select Delete Volume.

Option 2 – Delete storage partition via Command Prompt

  • Tap the Win + X keys or right-click on the Start button and select Command Prompt (Admin) or you could also type in “cmd” in the Cortana search box and right-click on the Command Prompt icon and then select the “Run as Administrator” option from the context menu.
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  • After that, type in list volume and tap Enter to see the list of all the partitions created on your PC. This includes both types of partitions that are visible to a normal user in the File Explorer as well as the ones that are created by Windows 10 by default which helps it in storing the boot files and other essential system files.
  • You should see a list of all the partitions made on your computer. Select the partition you want to delete by its Unique Identification number as Volume X where X denotes the Unique Identification Number.
  • Next, type in the select volume number command and hit Enter to select the desired volume.
  • Then delete the volume you’ve selected and type in the delete volume command and hit Enter to delete the volume you just selected and convert it into unallocated space.

Option 3 – Delete storage partition via Windows PowerShell

  • Start by tapping the Win + X keys or simply right click on the Start button and select Windows PowerShell (Admin) or you could also type in “windows powershell” in the Cortana search box and right-click on the Windows PowerShell icon and select the “Run as administrator” option.
  • Once you’ve opened the Windows PowerShell, type in the Get-Volume command and hit Enter to get a list of all the partitions on your PC.
  • Next, select the drive letter you want to delete and then type in the Remove-Partition –DriveLetter command and hit Enter to delete the selected partition. Note that you need to replace the drive letter with the letter of the partition you want to get rid of.
  • After that, it will ask you for confirmation. Just hit the Y key for Yes or hit the A key to say Yes to All. This will delete all the partition you’ve selected and will move them in as unallocated space.
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A Guide to Fixing Error Code 0x8007007b in Windows 8

Error Code 0x8007007b – What is it?

This error code occurs when users fail to activate their Windows operating system. It is one of the more popular Windows error codes since it affects many versions of Windows including Windows 7, Windows 8.1, and Windows 10. Error code 0x8007007b has common symptoms which include the following:

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  • Message box highlighting error code 0x8007007b

Solution

Restoro box imageError Causes

Error code 0x8007007b in Windows 8.1 usually results due to one or more main clauses. Windows 8.1 users may experience this error due to the use of volume-licensed media. The error code may also arise if the activation wizard is unable to connect to Key Management Service (KMS) host computer or if corrupted system files are present on your computer.

Further Information and Manual Repair

Windows error codes such as Error code 0x8007007b can be a complicated issue, requiring the use of technical knowledge and skills. For this reason, we have listed instructions in the simplest of forms to enable even average users to successfully complete manual repair methods that will resolve error code 0x8007007b.

The same approach has been applied to all our error code solutions. See also Error Code 0x00000024 and Error Code 0x80004005.

Below are the two main methods for correcting this issue.

Method One: Use Multiple Activation Key (MAK) to Activate Windows

This method involves the use of a Multiple Activation Key (MAK) instead of the Key Management Service (KMS) to activate the Windows operating system you intend to use on your PC. This manual repair method requires the use of Command Prompt so ensure you follow the instructions provided carefully so as to avoid the risks of causing harm to your system.

  • Step one: Select Windows log key + X.
  • Step two: Click Command Prompt, then Admin
  • Step three: Type in admin password if Command Prompt requests it
  • Step four: Type slmgr -ipk followed by the MAK product key. Note that the product key should have 25 characters with dashes between them like this xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Attempt to activate your Windows installation once you’ve completed the exact instructions above. If you are unable to complete this process, consider getting help from a Windows repair technician or simply move to the next manual repair method listed below.

Method Two: Run System File Checker

System File Checker (SFC) enables Windows users to scan and repair errors or corruption on system files. Since such errors within your system files can cause error code 0x8007007b to occur, follow the steps below to fix this error code.

  • Step One: Go to Start and type Command Prompt or CMD.
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  • Step Three: Type sfc /scannow with a space between “sfc” and “/scannow”.

The System File Checker tool will begin scanning your machine for corrupted or missing files in need of repair. If these files are found on your system, the tool will repair and replace them. Once this is done, restart your computer then check to see if you can now activate your Windows operating system.

Method Three: Use an Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 8 and other related issues when they do arise, download and install a powerful automated tool.

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Option 2 – Run the Hardware and Devices Troubleshooters

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Option 3 – Try to update or reinstall the display adapters

You might also want to update the drivers for Display adapters and Monitors or you might also have to update or reinstall your NVIDIA driver if you’re using one. To update or reinstall the display adapters, follow these steps:
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  • Expand the section for Display Adapters.
  • And then select the Display Driver and right-click on it.
  • From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the Display Driver.
  • Restart your PC after the installation.
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  • After that, look for the affected driver in the Device Manager window. And if you see a yellow exclamation mark beside it, right-click on it and select the option “Rollback” to roll back the driver.
  • And if the Rollback option is not available, just select Uninstall and then restart your PC.
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Option 4 – Consider replacing the graphics card

You might also want to consider replacing the graphics card of your computer to resolve the problem if the options provided above didn’t work.
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According to Microsoft:

“We collect information about you, your devices, applications and networks, and your use of those devices, applications, and networks. Examples of data we collect include your name, email address, preferences, and interests; browsing, search and file history; phone call and SMS data; device configuration and sensor data; and application usage.”
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Option 1 – Disable the Connected User Experience & Telemetry Service via Service Manager

Note that this option is for standalone systems, so if you’re not using one, refer to the next given options below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “services.msc” in the field and tap Enter or click OK to open the Services Manager.
  • From the given list of services, look for the Connected User Experience service. Once you found it, click on it and you’ll see its description which states:
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  • Next, right-click on it and select Properties.
  • Now, change its Startup Type to Disabled and click on the Apply and OK buttons to save the changes made.

Option 2 – Disable the Connected User Experience & Telemetry Service via Registry Editor

  • Tap the Win + R keys to launch the Run utility and type “Regedit” in the field and click OK to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsDataCollection
  • After that, right-click on the folder named “DataCollection” and select New > DWORD (32-bit) Value.
  • Now name the new value “AllowTelemetry” and make sure that its Value data is “0” and then click on OK to save the changes made.
  • Restart your computer.

Option 3 – Disable the Connected User Experience & Telemetry Service via Group Policy Editor

If you have to disable the service related to the Universal Telemetry Client for company-managed systems, then you can do that using the Group Policy Editor.
  • Tap the Win + R keys to open the Run utility and type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to this path: Computer Configuration > Administrative Templates > Windows Components> Data Collection and Preview Build
  • After that, double-click on Data Collection and Preview Build to open its settings.
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  • Next, set the radio button to Disabled and then click on the Apply button to save the changes made.
  • Restart your computer.

Option 4 – Run the Hardware and Devices Troubleshooter or the Performance Troubleshooter

Hardware and Devices Troubleshooter:

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Performance Troubleshooter:

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Explanation

In case you don’t know, Windows’ earlier versions were stored in the “Boot.ini” file. You can find the entry in the EFI firmware boot manager of the EFI-based operating system which is located at EFIMicrosoftBootBootmgfw.efi. Whatever the cause of the error is, there are several suggestions you can check out to resolve the problem. You can try to set an entry option value in BCD or enable the Advanced options menu, as well as rebuild the BCD. Before you proceed with the troubleshooting options provided below, make sure that you boot your computer into the Advanced Recovery Mode first since that’s where you can find Command Prompt under the Advanced Options. In addition, you also have to suspend or disable BitLocker and Secure Boot on your PC.

Option 1 – Try to set an entry option value in BCD

  • Once you’re in the Advanced Options, select Command Prompt.
  • Next, execute this command to set an entry point: bcdedit /set {current} Description "TheNameYouWant"
  • After the command has been executed, it will enable the system to trust a version of Windows that is not trusted by default. This should fix the problem, if not, follow the next given options below.

Option 2 – Try to specify the BCD file

  • In the elevated Command Prompt, execute this command: bcdedit /store c:BootBCD
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  • After that, restart your computer and select your Windows and then tap the F8 key right away.
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Option 3 – Try to rebuild the BCD files

The first thing you can do to resolve the issue is to Rebuild Boot Configuration Data or BCD files.
  • You can start by booting into the installation environment for Windows 10 from an installation media.
  • After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
  • From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
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    • bootrec /FixBoot
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Find your W-Fi password

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  6. Select More Network Adapted Options
  7. Right-click on your adapter and select Status
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