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How to Repair Windows 10 Error 0x800ccc13

Error Code 0x800ccc13– What is it?

0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.

Symptoms

This problem may arise under the following situations:

  • You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
  • When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
  • You are sending an attachment through email.
  • You try sending an email by selecting POP3 or IMAP account as the sender

During these circumstances, the email message stays in the Outbox and you receive the following error message:

Task '<the POP3 account or the IMAP account> - Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'

Solution

Restoro box imageError Causes

Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.

Further Information and Manual Repair

Method 1:

Use the Windows System File Checker to repair corrupted files

Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:

  1. At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
  2. Now, enter the following command

sfc/scannow

When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those.

Check the Outlook and see if your emails are sending.

If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.

  1. Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
  2. Enter the following command

netshwinsosk reset

This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.

Method 2:

For this method, you need to consider the following things:

  • Are you using POP3, IMAP, or Exchange server for your email account?
  • How many email accounts have you configured in your Outlook?
  • Is there an undelivered email stuck in your Outbox?
  • If you are trying to send an attachment, what is the size of the attachment?

Try the following:

  1. Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
  2. Start Outlook in Safe Mode by following the instructions below

Hold down Windows key + R.

Copy this command Outlook /safe Note, there is a space between Outlook and /

Paste it in the open box and press Enter

If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.

  • Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
  • If there are add-ins listed, clear the checkbox.
  • Close Microsoft Office and restart it.
  • Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.
  1. Start the computer using the clean boot. Now, try to send an email and see the result.
  2. If the problem still lingers, create a new profile and configure the email account.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

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Technical Details and Manual Removal (Advanced Users)

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Restoro box imageError Causes

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  • efi cannot be found
  • efi is missing or contains errors
  • This program can’t start because winload.efi is missing from your computer
  • This application requires the file winload.efi, which was not found on this system.
  • There was a problem starting [path]winload.efi. The specified module could not be found.
In addition, the 0xc0000225 , 0xc00000e and 0xc0000001error codes are also associated with the Winload.efi file. Before you start troubleshooting the problem, you can try to perform System Restore first. This will help undo any changes you’ve made in your computer that might have triggered the Blue Screen error. To perform System Restore, here’s what you have to do:
  • First, press the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that your create a System Restore point first.

Option 1 – Try rebuilding the Boot Configuration Data (BCD) and repairing MBR

  • Once you get to the Welcome Screen part, click on Next.
  • Afterwards, click on the Repair your computer option located on the bottom-left part of the window.
  • Then click on Troubleshoot.
  • Next, select the Advanced Options and then Command Prompt.
  • Once Command Prompt has been pulled up, the following commands to rebuild BCD files and repair MBR. Don’t forget to hit Enter right after you type each command.
    • bootrec /repairbcd
    • bootrec /osscan
    • bootrec /repairmbr
  • Once the command line is successful in finding out a Windows installation, hit Y to let it boot from the list which will successfully rebuild BCD.
  • Now type “exit” to close Command Prompt and then restart your computer to successfully apply the changes made.

Option 2 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve errors related to the Winload.efi file. To disable Secure Boot, here’s what you have to do:
  • First, boot your computer into Windows 10.
  • Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
  • After that, go to the BIOS of your computer.
  • Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
  • Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery and UEFI Firmware Settings.
  • Select the UEFI Firmware Settings which will take you to the BIOS.
  • From there, go to Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
  • Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
  • Save the changes made and exit. Afterward, your computer will reboot.

Option 3 – Run System File Checker scan

You might also try running the System File Checker or SFC scan to fix the error. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:
  • Hit the Win + R keys to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them
  • Reboot your computer.

Option 4 – Disable the Early Launch Anti-Malware Protection

  • You need to restart your computer in the Start Menu first while holding down the Shift key on your keyboard.
  • After that, it will restart your computer to Startup Settings.
  • Now ensure that the 8th option is labeled as “Disable early launch anti-malware protection.
  • Then tap the F8 key since the aforementioned option above is listed at number 8. This should launch and load Windows on your PC with the Early Anti-malware protection disabled for that session only when you try to carry out the same task and then check if the error related to the Winload.efi file is now fixed.
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DISM Error 14098, component store corrupted
As you know, one of the useful and efficient utilities in Windows 10 is the DISM tool. It can be used with the Command Prompt command line which allows users to carry out various tasks. However, there are instances when the DISM tool could encounter some errors when you try to execute a command. One of these errors is the one that states, “The component store has been corrupted”. This kind of DISM error is due to an error in the image file. When you encounter the DISM Error 14098 when running the DISM tool, you will see the following content in the command line:
“C:>Dism /Online /Cleanup-Image /RestoreHealth /Source:c:testmountwindows /LimitAccess Deployment Image Servicing and Management tool Version: 10.0.10586.0 Image Version: 10.0.10586.0 [==========================100.0% Error: 14098 The component store has been corrupted. The DISM log file can be found at C:WINDOWSLogsDISMdism.log C:>”
There are several fixes you can check out to fix the DISM Error 14098, “The component store has been corrupted”. You can try to run the Restore Health command or reset the Windows Update components, or whitelist the dism.exe in your antivirus program, as well as try to uninstall any recently installed updates. Follow the options provided below for more details.

Option 1 – Run the Restore Health command in a Clean Boot State

  • First, you need to put your computer in a Clean Boot State.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now open Command Prompt with admin privileges.
  • Then type and enter this command to execute it: Dism /Online /Cleanup-Image /RestoreHealth
  • Wait until the process is completed and restart your computer.
Note: If the Restore Health command fails, you can use the “/StartComponentCleanup parameter” by executing this command: Dism /Online /Cleanup-Image /StartComponentCleanup

Option 2 – Try to reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Whitelist the “dism.exe” in your antivirus program

The DISM error 14098 might also be caused by your antivirus program which could be interfering it from running. To fix this, you have to whitelist dism.exe. How? Refer to these steps:
  • Open the Windows Defender Security Center from the system tray area.
  • Next, click the “Virus & threat protection” option and then open the “Virus and threat protection settings”.
  • After that, scroll down until you find the “Exclusions” and click on the “Add or remove exclusions” option.
  • Then click the plus button and select the type of exclusion you want to add and from the drop-down list, select Folder.
  • Next, navigate to this path and select the WinSxS folder: C:/Windows/WinSxS
  • When a User Account Control or UAC prompt, just click on Yes to proceed.

Option 4 – Try to uninstall recently installed updates

There are times when some Windows Updates affect some mechanism internally when you update your Windows 10 computer. As a result, it causes issues with other components of the operating system which could be the reason why you’re getting the DISM error 14098.
  • Go to Settings and select Update and Security > Windows Update.
  • From there, click on the “View update history” option and then click on the “Uninstall Updates” option.
  • This will open a new window that contains the list of installed Windows Updates.
  • Now right click on the Windows Update you wish to uninstall and click Uninstall.
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How to start Windows 10 in safe mode
Booting Windows 10 in safe mode can solve many issues with your computer since Windows will boot just in its basic core and you can safely maintain it, find a solution for issues, etc. Before, entering safe mode was easy and pretty straightforward, during Windows evolution, entering safe mode was somewhat complicated and not being made so directly like once it was but do not worry. Starting Windows in safe mode today is even maybe easier than it was before, it is just not so obvious as it once was. In this article, we will go through several ways how you can boot up Windows in safe mode in order to solve whatever issue is troubling you.
  1. Start safe mode from settings

    Open Settings by pressing the ⊞ WINDOWS + I or by just clicking on the Start button and clicking Settings. Go to Update & Security, then Recovery. In Advanced startup, click Restart now. Once your PC reboots, click Troubleshoot, then Advanced options. Select Startup Settings then Restart.
  2. Go to safe screen from Sign-in screen

    Click the Shift on your keyboard while clicking on the Power button on the bottom right corner of the screen. Once your PC restarts, click on Troubleshoot, then Advanced options. Select Startup Settings then Restart. After the reboot, select or the F4 on your keyboard to run in Safe Mode. If you choose to use Safe Mode with Networking, select or F5.
  3. Start Windows recovery Environment

    Go to the Windows Recovery Environment by doing the following steps: Press on the power button to turn off your device. Press on the button again to turn it on. Once Windows starts, press the power button again for 10 seconds to turn it off. Then press it on again. Upon the reboot, hold on to the power button for 10 seconds to turn it off, then turn it on again. Because you've repeatedly turned on and off your PC, you will be redirected to Windows Recovery Environment. On the pop-up window, click on Troubleshoot, then Advanced options. Select Startup Settings, then Restart. After the reboot, select or the F4 on your keyboard to run in Safe Mode. If you choose to use Safe Mode with Networking, select or F5.
  4. Hold SHIFT while pressing RESTART on the start menu

    On the Windows 10 sign-in screen, hold on the SHIFT on your keyboard. While pressing on the key, click on the Power button, then choose Restart on the pop-up menu. Once your PC restarts, click on Troubleshoot, then Advanced options. Select Startup Settings then Restart. After the reboot, select or the F4 on your keyboard to run in Safe Mode. If you choose to use Safe Mode with Networking, select or F5
  5. Boot from installation media and choose it in the command prompt

    Create a Windows 10 bootable installation media on any external storage media. Once you do this step, wait for the installation to load. Select your preferred language and click on Next. Click on Repair your computer at the bottom left of the menu. Click on Troubleshoot, then Advanced options. Select Command Prompt - Use the Command Prompt for advanced troubleshooting options. Type in the following command on the prompt: bcdedit /set {default} safeboot minimal Hit Enter and wait for it to tell you that "The operation completed successfully". Exit Command Prompt and click on Continue.
  6. Use system configuration tool

    In the Search bar, type in msconfig. Select the Boot tab and under the Boot options, put a check beside Safe boot. Click OK. Reboot PC
  7. Press SHIFT + F8

    Press SHIFT + F8 when turning on Windows. This redirects you to Advanced Boot Options Window, then choose to run Windows on Safe Mode
There you have it, 7 different ways to enter safe mode in Windows 10, we hope that any of these tips proved helpful and that you managed to enter the safe mode and fix your Windows issues.
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