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How to Fix Unknown Hard Error in Windows 10

The “Unknown Hard” error that keeps on appearing in Windows 10 can put users in an unpleasant situation. This kind of error leads to the freezing of the taskbar, blackening of the screen, and sudden disappearance of the icons on the Desktop. And each time you try to open Windows, the system will only give you an error message saying that it’s a critical error and some applications like Start and Cortana won’t work.

Upon analysis, it seems that the “sihost.exe” is not responding and that it is the one that’s causing the c000021a Unknown Hard error to pop up. Sihost.exe files represent the Shell Infrastructure Host which is an essential component in the Windows operating system. The Windows Shell Infrastructure Host is primarily responsible for handling some graphical elements of the operating system interface such as the Start menu and the taskbar transparency. And so if the Shell Infrastructure or Sihost.exe has stopped, has been removed, or corrupted, you will most likely have issues with the overall functionality of the Windows operating system and you’ll get the Unknown Hard error

In addition, the ctfmom.exe Unknown Hard error may also occur due to incompatible drivers installed on your PC. Ctfmom is a process that identifies inputs such as handwriting, languages, and many more. It’s the one that controls the functions of background behavior. To resolve this issue, you need to first try to identify which application is the one that’s running the sihost.exe file. And if needed, you need to either update or reinstall or completely uninstall the problematic application.

Option 1 – Try to run the System File Checker

The SFC Scan or System File Checker, us a built-in utility in Microsoft Windows that can be found in the C:\Windows\System32 folder. This tool allows users to scan and restore any corrupted system files in Windows that might be causing the Unknown Hard error to appear. Before you use this tool, make sure to find out whether the sihost.exe on your computer is a Trojan that you have to remove or if it’s a file that belongs to a trusted Windows application. Once you have that sorted out, follow the steps below.

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 2 – Try to use System Restore

You can also try using System Restore. This is one of the ways you can use it to back up your PC. Since restore points are created automatically each week by System Restore, you can use System Restore to restore your computer back to an earlier good point in time.

Option 3 – Try to troubleshoot the error in a Clean Boot State

Putting your PC in a Clean Boot state can help you diagnose and troubleshoot the issues in your system. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the Unknown Hard Error.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:

  • From the “Start” menu, go to System Configuration.
  • After that, switch to the General tab and click the option for “Normal Startup”.
  • Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
  • Then find and click “Enable all” and if prompted, you have to confirm.
  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.

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  • Restart your PC.
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Turtle Beach Stealth 700 Gen 2Console-centric wireless sound with Bluetooth for PC, PS4, Switch, Xbox One, mobile The Turtle Beach Stealth 700 Gen 2 is one of the best console headsets on the market, particularly if you want a wireless model. This peripheral boasts great sound, plush earcups, and two kinds of wireless functionality. The PS4 version can connect to either PS4 or PC via a USB dongle; the Xbox One version can connect to the Xbox One right out of the box. Both versions can connect to mobile devices and PCs via Bluetooth. It's an extremely convenient feature, especially since very few gaming headsets offer Bluetooth functionality.

Astro A20 Gaming Headset Gen 2

Astro A20 Gaming Headset Gen 2Wireless headset for both PS5 and Xbox Series X and PC, PlayStation, Xbox, Switch, mobile The Astro A20 Gaming Headset Gen 2 is an ambitious and full-featured headset from one of the most trusted manufacturers on the market. This wireless peripheral offers excellent sound quality and a comfortable fit. More than that, though, the Astro A20 can also connect wirelessly to both the PS5 and the Xbox Series X, which is a rare feat, even among the best gaming headsets.

Razer Barracuda X

Razer Barracuda XThe best wireless Switch headset also for PC, PS4, PS5, Switch, mobile The Razer Barracuda X is a wireless gaming headset that's ideal for the Nintendo Switch and mobile platforms. Thanks to its small USB-C dongle, it can connect wirelessly o the Switch in handheld mode, a rarity among gaming headsets. However, it also comes with a USB-A adapter, which means you can connect it to just about any other system you like, from PC to PS4, to Switch in docked mode. The USB-C dongle also fits neatly into a PS5.
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Airplane Mode turns on by itself in Windows
As you know, Airplane mode is the one that gets devices in such a state where all the wireless connections are turned off. However, recently, there are some reports from users claiming that the Airplane Mode turns on by itself in their Windows 10 computers. This kind of problem could be due to an error with the Network driver, third-party applications, and many other factors. Other users also reported that the Airplane Mode automatically flickers, while some stated that they aren’t able to toggle the option for Airplane mode. There are several options you can try to resolve this problem. You can try to configure the Power Management settings for the driver or run the Network troubleshooter. You could also roll back, reinstall or update the Network driver, as well as troubleshoot the problem in a Clean Boot State. For more details, follow each one of the given options below.

Option 1 – Try configuring the Power Management settings for the driver

The first thing you can do to fix the problem is to try configuring the Power Management settings for the driver. How? Refer to these steps:
  • Tap the Win + X keys to open the WinX menu and from there, select the Device Manager to open it.
  • Next, expand the Network adapters and select the entry for your Wi-Fi hardware.
  • After that, right-click on it and select Properties.
  • From there, go to the Power Management tab and uncheck the “Allow the computer to turn off this device to save power” option.
  • Once done, restart your computer and see if it has fixed the problem.

Option 2 – Try to run the Network troubleshooter

To run the Network Troubleshooter, refer to these steps:
  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 3 – Try to update, rollback or reinstall the Network adapter drivers

The next thing you can do to resolve the problem is to update the Network Adapter drivers by following these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
  • Look for the Broadcom Network Adapter and right-click on it, as well as other network adapters that have an exclamation icon, and update them all.
  • Restart your PC and see if it helped in fixing the problem.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to roll back the very same drivers from their previous versions and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter drivers, refer to these steps:
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Option 4 – Try to reset the Network Adapter

You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
  • Tap the Win + I keys to open Settings.
  • From there, go to the Network and Internet section.
  • Next, scroll down and look for “Network Reset” under the status pane.
  • After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.

Option 5 – Try putting your computer in a Clean Boot State

You can also troubleshoot the problem in a Clean Boot state. It could be that there are some third-party applications in your computer that are causing the Airplane Mode to behave in a strange way. So, to isolate this possibility, you need to boot your computer in a Clean Boot State be using these steps:
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After you’ve set your computer into a Clean Boot State, try to observe if the Airplane mode is now back to normal or not.
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Enabling the new Light Mode Theme in Windows
In case you don’t know, Windows now comes with an all-new Light Mode theme which gives a light accent color to the Taskbar, Start, and Notification Area. Aside from that, it also brings new improvements and features. This new theme is somewhere between dark and completely white and in this post, you will be guided on how you can enable this new feature in your Windows 10 computer. Although the Light Mode sure looks stunning and a lot of users love it, it actually switches all the apps plus the Taskbar and Start Menu to the light mode which was not the case before. In addition, the icons in the system tray area, as well as the notification center, are also inverted. To resolve that, there are several ways you can customize the light mode theme as well as activate it in the Windows 10 v1903. How? Refer to each one of the options given below.

Option 1 – Via Theme settings

Windows 10 brought a new theme called “Windows (Light)” which will enable the light mode automatically and will set the accent colors to automatic. This will also apply the new Windows 10 wallpaper on your desktop. To enable Windows (Light), all you have to do is right-click on the desktop and select Themes from the left menu. After that, select the Windows (Light) option under the Change Themes section. This will apply to the Windows (Light) mode.

Option 2 – Via Color settings

The second and more customizable way to activate the light mode is via Settings. Aside from the Light and Dark, Windows also introduced a Custom color option which allows you to decide the default Windows and App mode independently. To enable Light mode via Settings, refer to the steps below.
  • First, open Settings and go to Personalization.
  • After that, select “Colours” from the left menu.
  • Next, select Light under the “Choose your color” section to activate the light mode in Windows 10. This will activate light mode all over your computer.
Note: If after activating light mode, you find that you don’t like it and you want to keep things as they were before (Light App Mode and Dark Windows Mode), you can achieve that using the Custom option. All you have to do is select Custom from the drop-down menu to decide the default Windows and app mode independently. After that, select light under the default app mode and dark under the default Windows mode so that you can keep things as they were before the update. On the other hand, you can also try the opposite version of the light Windows mode and Dark app mode since Windows increased the level of customizability which allows users to use an option of a completely light mode.
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