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How to Fix Unknown Hard Error in Windows 10

The “Unknown Hard” error that keeps on appearing in Windows 10 can put users in an unpleasant situation. This kind of error leads to the freezing of the taskbar, blackening of the screen, and sudden disappearance of the icons on the Desktop. And each time you try to open Windows, the system will only give you an error message saying that it’s a critical error and some applications like Start and Cortana won’t work.

Upon analysis, it seems that the “sihost.exe” is not responding and that it is the one that’s causing the c000021a Unknown Hard error to pop up. Sihost.exe files represent the Shell Infrastructure Host which is an essential component in the Windows operating system. The Windows Shell Infrastructure Host is primarily responsible for handling some graphical elements of the operating system interface such as the Start menu and the taskbar transparency. And so if the Shell Infrastructure or Sihost.exe has stopped, has been removed, or corrupted, you will most likely have issues with the overall functionality of the Windows operating system and you’ll get the Unknown Hard error

In addition, the ctfmom.exe Unknown Hard error may also occur due to incompatible drivers installed on your PC. Ctfmom is a process that identifies inputs such as handwriting, languages, and many more. It’s the one that controls the functions of background behavior. To resolve this issue, you need to first try to identify which application is the one that’s running the sihost.exe file. And if needed, you need to either update or reinstall or completely uninstall the problematic application.

Option 1 – Try to run the System File Checker

The SFC Scan or System File Checker, us a built-in utility in Microsoft Windows that can be found in the C:\Windows\System32 folder. This tool allows users to scan and restore any corrupted system files in Windows that might be causing the Unknown Hard error to appear. Before you use this tool, make sure to find out whether the sihost.exe on your computer is a Trojan that you have to remove or if it’s a file that belongs to a trusted Windows application. Once you have that sorted out, follow the steps below.

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 2 – Try to use System Restore

You can also try using System Restore. This is one of the ways you can use it to back up your PC. Since restore points are created automatically each week by System Restore, you can use System Restore to restore your computer back to an earlier good point in time.

Option 3 – Try to troubleshoot the error in a Clean Boot State

Putting your PC in a Clean Boot state can help you diagnose and troubleshoot the issues in your system. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the Unknown Hard Error.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:

  • From the “Start” menu, go to System Configuration.
  • After that, switch to the General tab and click the option for “Normal Startup”.
  • Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
  • Then find and click “Enable all” and if prompted, you have to confirm.
  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.

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DownSpeedTest Removal Guide

DownSpeedTest is a Browser Toolbar Extension for Google Chrome that allows users to test their internet speed and convert files, however this speed test does not show proper values, nor even close.

Upon installation DownSpeedTest will replace your default New Tab page with its own Search Engine “MyWay.com” or “Search.MyWay.com”. This Search Engine camouflages itself as a “Enhanced Google Search Engine”, but all it does is allow more room for easier ad injection. In the background, this extension monitors user browsing behavior and records visited links, viewed products, clicked links and time spend on websites. This information is later used for Ad targeting.

While browsing the internet with this extension enabled you will experience additional ads, sponsored content, and even pop-up ads on some occasions. Due to its information mining behavior and aggressive ad placement, DownSpeedTest had been marked as a Browser Hijacker and it is recommended for removal.

About Browser Hijackers

Browser hijacking is a type of unwanted program, commonly a web browser add-on or extension, which causes modifications in the browser’s settings. There are lots of reasons why you may experience a browser hijack; but commercial, advertising and marketing are the major reasons for their creation. These are typically used to force hits to a specific site, manipulating web-traffic to generate ad-revenue. Even though it might appear naive, these tools are made by malicious people who always try to take full advantage of you, so that hackers could earn money from your naive and distraction. In a worst-case scenario, your browser could be hi-jacked to download malicious software that can do a lot of damage to your laptop or computer.

How one can know whether the browser is hijacked?

When your web browser is hijacked, the following might happen: your browser’s homepage has been reset to some unknown webpage; new bookmarks pointing to porn websites have been added to your bookmarks; the default browser configurations are modified and/or your default web engine is altered; you see unwanted new toolbars added; unstoppable flurries of pop-up ads show up on your computer screen; your browser gets slow, buggy, crashes regularly; you can’t navigate to specific internet pages, such as security software related websites.

How does a browser hijacker infect a computer?

Browser hijackers infect computers via malicious e-mail attachments, downloaded infected documents or by visiting infected internet sites. They can be included with toolbars, add-ons, BHO, plugins or browser extensions. Also, some freeware and shareware can put the hijacker in your PC through “bundling”. Browser hijackers could record user keystrokes to collect potentially important information leading to privacy concerns, cause instability on computers, significantly disrupt user’s browsing experience, and ultimately slow down the system to a point where it becomes unusable.

How you can fix a browser hijack

One thing you could try to eradicate a browser hijacker is to find the malware in the “Add or Remove Programs” list of the Microsoft Windows Control Panel. It might or might not be there. When it is, uninstall it. However, most browser hijackers are difficult to eliminate manually. Regardless of how much you attempt to get rid of it, it might come back over and over. Amateur PC users should never try for the manual form of removal methods, since it demands in-depth system knowledge to perform fixes on the system registry and HOSTS file. Anti-malware software is really effective when it comes to picking up and eliminating browser hijackers that regular anti-virus application has overlooked. If you’d like to get rid of persistent hijackers effectively, install the top-rated Anti-Malware software Safebytes Anti-Malware. Use a system optimizer (like Total System Care) along with your anti-malware software to fix various registry issues, remove system vulnerabilities, and improve your computer performance.

What To Do If You Cannot Install Any Anti-Malware?

Practically all malware is bad and the consequences of the damage could differ according to the specific kind of malicious software. Some malware is created to interfere with or block things that you’d like to do on your PC. It may not permit you to download anything from the web or prevent you from accessing a few or all of the internet sites, especially the anti-malware websites. So what you should do if malware prevents you from downloading or installing Anti-Malware? There are a few actions you can take to circumvent this problem.

Install the anti-virus in Safe Mode

Safe Mode is a unique, simplified version of Microsoft Windows in which only essential services are loaded to counteract viruses and also other problematic applications from loading. If the malware is set to load immediately when computer starts, switching into this mode may prevent it from doing so. To start the computer into Safe Mode, press the “F8” key on the keyboard just before the Windows logo screen shows up; Or after normal Windows boot up, run MSConfig, look over “Safe Boot” under the Boot tab, and then click Apply. Once you are in Safe Mode, you can try to install your antivirus application without the hindrance of the malicious software. Following installation, run the malware scanner to get rid of most standard infections.

Download the anti-malware program using a different browser

Web-based malware could be environment-specific, aiming for a particular web browser or attacking particular versions of the browser. If you’re not able to download the security program using Internet Explorer, it means virus is targeting IE’s vulnerabilities. Here, you should switch over to an alternative web browser such as Chrome or Firefox to download Safebytes Anti-malware software.

Install anti-malware on a thumb drive

Another solution is to save and operate antivirus software tool completely from a Pen drive. Follow these steps to use a USB flash drive to clean your infected PC. 1) Make use of another virus-free computer to download Safebytes Anti-Malware. 2) Insert the USB drive on the same system. 3) Double click on the downloaded file to run the installation wizard. 4) Choose the USB flash drive as the location for saving the software file. Follow the instructions to complete the installation process. 5) Now, plug the USB drive into the corrupted computer. 6) Double-click the Safebytes Anti-malware icon on the pen drive to run the application. 7) Run Full System Scan to identify and clean-up of all types of malware.

Protect Your Computer & Privacy With SafeBytes Anti-Malware

If you’re planning to purchase anti-malware for your computer, there are lots of brands and utilities for you to consider. A few of them do a good job in getting rid of threats while many will harm your PC by themselves. You need to select one that is trustworthy, practical and has a good reputation for its malware source protection. While thinking about the dependable programs, Safebytes Anti-Malware is certainly the strongly recommended one. SafeBytes anti-malware is a reliable software that not only secures your system permanently but is also very user friendly for people of all skill levels. Through its cutting-edge technology, this software will help you protect your PC against infections brought on by different kinds of malware and other threats, including spyware, adware, viruses, worms, trojans, keyloggers, potentially unwanted program (PUPs), and ransomware.

SafeBytes has great features when compared with other anti-malware programs. The following are some of the features you might like in SafeBytes Anti-Malware.

Live Protection: SafeBytes provides complete and real-time security for your computer system. This tool will continuously monitor your PC for any suspicious activity and updates itself regularly to keep abreast of the latest threats. World-class AntiMalware Protection: With a critically acclaimed anti-malware engine, SafeBytes offers multilayered protection which is made to find and remove threats which are hidden deep in your computer’s operating system. Safe Browsing: Safebytes assigns all sites a unique safety ranking that helps you to have an idea of whether the webpage you’re just about to visit is safe to view or known to be a phishing site. Lightweight: This program is light-weight and will work quietly in the background, and will not affect your computer efficiency. 24/7 Online Technical Support: Support service is available for 24 x 7 x 365 days via email and chats to answer your queries. SafeBytes can keep your PC safe from latest malware threats automatically with very little input needed from you again. Once you have installed this software, you no longer have to worry about malware or any other security worries. You will get the very best all-around protection for the money you pay on SafeBytes anti-malware subscription, there’s no question about it.

Technical Details and Manual Removal (Advanced Users)

To get rid of DownSpeedTest manually, go to the Add or Remove programs list in the Control Panel and select the offending program you want to get rid of. For internet browser extensions, go to your browser’s Addon/Extension manager and choose the plug-in you intend to disable or remove. You’ll likely also want to reset your web browser. To ensure the complete removal, manually check your hard disk and computer registry for all the following and remove or reset the values as needed. Please be aware that this is for skilled users only and might be challenging, with incorrect file removal causing additional system errors. In addition, some malware is capable of replicating itself or preventing deletion. You’re suggested to do this procedure in Safe Mode.
Files: %USERPROFILE%\Microsoft\Windows\Start Menu\Programs\DownSpeedTest %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\DownSpeedTest %ALLUSERSPROFILE%\Application Data\Microsoft\Windows\Start Menu\Programs\DownSpeedTest %LOCALAPPDATA%\Google\Chrome\User Data\Default\Sync Extension Settings\maoffpmgdffbgbncadalkhfhmlfihkgk %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Sync Extension Settings\maoffpmgdffbgbncadalkhfhmlfihkgk %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\maoffpmgdffbgbncadalkhfhmlfihkgk %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\maoffpmgdffbgbncadalkhfhmlfihkgk Registry: HKEY_CURREN_USER\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\5818CEA7-889D-459A-9A75-889E1298A892 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\5818CEA7-889D-459A-9A75-889E1298A892 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\481F6B47-2AD8-4C6A-8554-A2897E6CF900 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\1AAB982B-77D7-44F1-B305-8909DAC045F2 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\5818CEA7-889D-459A-9A75-889E1298A892 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\481F6B47-2AD8-4C6A-8554-A2897E6CF900 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\1AAB982B-77D7-44F1-B305-8909DAC045F2 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Approved Extensions, value: 1AAB982B-77D7-44F1-B305-8909DAC045F2 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\CA6A7AB9-F4B5-4D50-B5D2-33E996549AE3 HKEY_CURREN_USER\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar, value: 1AAB982B-77D7-44F1-B305-8909DAC045F2 HKEY_CURREN_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar, value: 1AAB982B-77D7-44F1-B305-8909DAC045F2 HKEY_CURREN_USER\SOFTWARE\Wow6432Node\Microsoft\Tracing\DownSpeedTest_RASMANCS HKEY_CURREN_USER\SOFTWARE\Microsoft\Tracing\DownSpeedTest_RASMANCS HKEY_CURREN_USER\SOFTWARE\Wow6432Node\Microsoft\Tracing\DownSpeedTest_RASAPI32 HKEY_CURREN_USER\SOFTWARE\Microsoft\Tracing\DownSpeedTest_RASAPI32 HKEY_CURREN_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\downspeedtest.dl.myway.com
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How to Fix win32kfull.sys BSOD Error in Windows 10
The win32kfull.sys file is one of the kernel-mode device drivers in your Windows 10 operating system. In case you don’t know, there are two kinds of device drivers – the first ones are the normal drivers that communicate between your hardware and the operating system while the second ones are the kernel-mode drivers. The latter is necessary for booting your OS. And there are times when you encounter the win32kfull.sys error while booting your PC. Here’s the full context of the win32kfull.sys error:
“SYSTEM_SERVICE_EXCEPTION (win32kbase.sys) APC_INDEX_MIXMATCH PAGE_FAULT_IN_NONPAGED_AREA”
This error could be caused by corrupted or outdated drivers with incomplete files or it could be caused by some driver or software installed on your computer. To fix this error, here are some troubleshooting options you need to check out.

Option 1 – Try updating all the Drivers

As pointed out, the win32kfull.sys error can be due to outdated or corrupted drivers that are not compatible with your hardware. These drivers include but are not limited to display, network, sound, hard drive, and more. If you are not able to access the internet, you can just manually download the update using another PC. To update your drivers, here’s what you need to do:
  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software” or “Uninstall”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • Restart your PC.
Note: You also have the option to go directly to the website of your graphics card manufacturer and check if there’s a new update – if there is, download it. After that, you could also check if there’s a new update of the game you’re getting the issue of the black bar.

Option 2 – Identify and uninstall problematic programs by putting your PC in a Clean Boot State

One of the main causes of BSOD errors like win32kfull.sys is a problematic program that could clash with your existing operating system as well as computer architecture. There are tons of programs that are either incompatible or conflict with the existing drivers or software in your system. To identify such programs, you need to put your PC in a Clean Boot state. How? Follow these steps:
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:
  • From the “Start” menu, go to System Configuration.
  • After that, switch to the General tab and click the option for “Normal Startup”.
  • Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
  • Then find and click “Enable all” and if prompted, you have to confirm.
  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.
Once you have identified the program causing the problem, uninstall it right away from your Control Panel.

Option 3 – Perform an SFC scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the win32kfull.sys error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
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Enumerating user sessions to generate ...
There are times when the Windows Search doesn’t work and you wouldn’t have a clue as to why it happened since it does not give any error codes. In such cases, you have to check the error logs in the Event Viewer to find out more about the problem. From there, look for an error with the Event ID 3104 in the Windows error logs and if you see an error message that says, “Enumerating user sessions to generate filter pools failed”, read on as this post will guide you in fixing the problem. Apart from the error message, you might also see more information in the details section of the log that says, “(HRESULT: 0x80040210) (0x80040210)”. This kind of error is most likely caused by something that prohibits the search function from initializing. A lot of users assumed that it could be due to Cortana but it’s actually not. While some users also reported that they encounter the issue after they restarted their computers. This error was also reported with the same event ID 3104 on the Windows Server. According to security researchers, this error could be caused by problems in the Registry entry of Windows search. It could also be due to an issue with the SYSTEM account where it hasn’t been added to the DCOM Security. It is also possible that the Windows Search function has not been initialized. To fix this error, you can try to rebuild the Search Index manually or run the Search and Indexing troubleshooter. You can also check the startup type of the Windows Search service or try some registry tweak.

Option 1 – Try to rebuild the Search Index manually

The first thing you can do to fix the problem is to manually rebuild the Search Index. You can do that by going to Control Panel > Indexing Options and from there, click on Advanced. After that, go to the Index Settings tab and then click on Rebuild > OK. Once you’re done, check if it fixed the problem.

Option 2 – Try running the Search and Indexing troubleshooter

You could also run the Search and Indexing troubleshooter in Windows 10 as it checks whether the settings are in place and automatically corrects any issues with the Windows 10 search function. To run this troubleshooter, just click on the Start button and select Settings > Updates and Security > Troubleshoot. From there, select the Search and Indexing Troubleshooter. Once the troubleshooter is done, restart your computer and see if it fixed the error.

Option 3 – Try checking the startup type of the Windows Search Service

In this option, you have to check the startup type of the Windows Search service since the service won’t start. To do so, refer to these steps:
  • Tap the Win + R keys to open the Run utility and type “services.msc” in the field and then tap Enter to open the Services Manager.
  • Next, from the list of services, look for the Windows Search Service or WSearch. Once you find it, right-click on it and select Properties.
  • After that, change the Startup type to Automatic and click on the Start button if the service is in the Stop state.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer.

Option 4 – Try changing the Registry entry for Windows Search

Before you apply some registry tweak, you need to create a System Restore point first. Once you have that covered, follow these steps:
  • Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • If a User Account Control prompt appears, just click Yes to proceed.
  • After opening the Registry Editor, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows Search
  • From there, click on Windows Search and look for the key named “SetupCompletedSuccessfully” and change its value to “0”. Just right-click on it and select Modify.
  • Then input “0” as its value data and click on OK to save the changes made.
  • Exit the Registry Editor and restart your computer.
  • Now check if the Enumerating user sessions to generate filter pools failed is fixed or not.
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Fix Screen Aspect Ratio issues in Windows
There are times when you upgrade or install Windows 10 on an old computer and the Aspect Ratio of the screen is in a mess. This issue occurs when a new Windows version does not support the GPU or the driver does not work in Windows 10. And in such cases, Windows uses a generic driver which does not support all the resolution as well as the correct aspect ratio. So in this post, you will be guided on how you can fix the issues with the screen aspect ratio in Windows 10. It could be that your screen has an aspect ratio of 16:9 but after the upgrade, you changed to screen resolution, and is now set to 16:!0. And later on, you found that you are unable to go back to the previous aspect ratio. Thus, you will notice that everything on the screen might look stretched. You might be wondering if it’s possible to change the aspect ratio in Windows 10 directly even if the GPU does not have the compatible driver, well it really isn’t. However there is another way to resolve the problem. Refer to the options given below to get started.

Option 1 – Try using the Compatibility Mode

The first thing you can do is to run the driver in a Compatibility Mode. Follow the steps below to do so:
  • You need to download the driver and place it on your desktop.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you should see two options:
    • Compatibility troubleshooter, and let Windows figure out what works best for you. If it fails, follow the next.
    • Manually choose the version of Windows it was correctly working.
  • You also have the option to change the DPI settings and see if that helps. Then click the Apply and OK buttons.
  • Now right-click on the file and select the “Run as administrator” option to install. After that, you should now be able to change your screen aspect ratio to what you were using early on.
Note: If you have other programs that won’t work on the existing version of Windows, then make sure to run the program in a Compatibility mode.

Option 2 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.

Option 3 – Update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.
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How to Fix Htmlayout.dll Error

What Is Htmlayout.dll Error?

Htmlayout.dll is a linked library which is also known as HTMLayout. In simple words, it is an embeddable HTML layout and rendering component. htmlayout.dll is generally associated with Avast Internet Security, Bit Defender Internet Security 2011, and other similar programs. If you’re noticing that a continuous popup that reads:-
‘HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue’, ‘Htmlayout.dll not found’, ‘The file htmlayout.dll is missing’,
and so on, then your system may be exposed to serious privacy and security threats.

Solution

Restoro box imageError Causes

To begin with, DLL files are shared files, and they can and do exist outside the software applications. While these files do provide benefits to software developers, once they are separated, they can only spell trouble. Hence, you start seeing the HTMLayout error, which will most probably occur at system startup, program startup, or when trying to use specific functions in a program. There are a number of reasons why the HTMLayout errors occur, and some of the common ones include:
  • The file is missing because it was accidentally deleted from the system.
  • The file was damaged by a virus and as a result, your system cannot access it.
  • The file was related to the registry and is now corrupt or obsolete.
  • The program that was related to the file was not uninstalled properly.
  • The file was overwritten by a corrupt or outdated version.
  • The spyware or malware deleted the original file and disguised it as the HTMLayout.

Further Information and Manual Repair

While the HTMLayout DLL error may sound like too much trouble, it is rather easy to resolve with a few steps. If you are getting the error because of a specific program or file, then you should reinstall to make sure the error does not pertain. For that, follow these steps:
  1. Go to Start and select the Control Panel.
  2. Click on the Add/Remove Programs icon and select the programs that show the error on the list.
  3. Select Remove/Uninstall to safely remove the program from your system.
  4. Restart the system and reinstall the program again.
This is the easy way out if the HTMLayout DLL error is occurring as a result of the file missing. However, there can be cases when the file has been tampered with by virus or registry issues. For that, the safest bet is to download Restoro. Restoro is not just another registry cleaner. Instead, it is a multi-functional PC Fixes that works as an antivirus, registry cleaner, system optimizer, and much more. What’s more interesting about Restoro is that it provides real-time results as opposed to other registry cleaners. In other words, you will actually feel a difference in PC performance and security after installing and using the program. The software is compatible with all Windows versions. So just click here and download Restoro to get rid of HTMLayout error and other issues in your system!
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Free Wifi Hotspot Removal Guide for Windows

The Free Wifi Hotspot is offered to users that own a laptop and a desktop PC that has a wired connection to the Internet and no WiFi modem. The Free Wifi Hotspot is said to help users share their Internet connection with mobile devices that support the 2G/3G/4G/USB tethering connectivity. However, users will need a 2G/3G/4G modem attached to the computer/laptop with access to the Internet if they intend to benefit from the Free Wifi Hotspot software. Additionally, the Free Wifi Hotspot may collect data like your Internet history, downloads log, and software configuration for product placement optimization. PC users that run the Free Wifi Hotspot software may be shown pop-up windows with marketing materials from time to time and maybe redirected to promotional offers.

Several anti-virus applications have flagged Free Wifi Hotspot as a Potentially Unwanted Applications and may come bundled with other PUP-s that may harm your computer or steal some information, due to these risks it is marked for optional removal.

About Potentially Unwanted Applications

Everybody has experienced it – you download a piece of free application, then you see some unwanted applications on your computer or find a strange toolbar has been included with your browser. You didn’t install them, so how did they appear? These unwanted applications, which are referred to as Potentially Unwanted Programs, or PUPs in short, typically tag along as a software package when downloading the application and can ruin your PC or cause major annoyances. PUP does not involve malware in the traditional sense. The reason is, the majority of PUPs end up in a computer not because they slip through the security holes, for example, but because the users have got installed them themselves – totally unintentionally needless to say. A PUP might not be regarded as malicious or harmful but nonetheless, it is a standard reason for clunky OSs; some PUPs are a lot more aggressive by deliberately slowing down your computer or laptop.

How does unwanted software impact you?

Unwanted programs come in many forms. Usually, they can be seen in adware bundlers that are known to utilize aggressive and misleading advertising. The majority of bundlers install many adware programs from several vendors, each of which has its own EULA policy. Safebytes Anti-malware totally eliminates this threat and safeguards your machine against PUP or adware infection. The PUPs likewise get installed into your computer in the form of browser add-ons and toolbars. They will modify web browser settings, change the default search engine, substitute the default home page with their very own websites, slow down browsing speed, and also will ruin your system also. Potentially unwanted programs apply aggressive distribution methods to get onto your personal computer. The worst part of installing a PUP is the spyware, adware, and keystroke loggers that may hide inside. These are software programs that don’t do anything good for you; in addition to occupying space on the hard disk, they will also slow down your PC, often change settings without your approval, the list of troublesome features goes on and on.

Tips on avoiding PUPs

• When installing anything on your desktop, always read the fine print, like the license agreement. Do not accept terms of use that are for bundled programs. • Don’t accept standard, express, default, or any other installation settings which are recommended. Always opt for “custom” installation. • Make use of an antivirus program to boost your protection. Anti-malware programs like Safebytes Anti-malware has got real-time features that will block PUPs before they harm your computer. • Avoid adding freeware software you won’t make use of. Nowadays ‘freeware’ isn’t actually freeware – but ‘crapware’ bundling nonsense. • Always download programs from the original website. Most PUPs find their way onto your PC is through download portals, so avoid it entirely. Comply with these tips and you will almost never get potentially unwanted programs on your computer.

How To Get Rid Of Malware That Is Blocking Antivirus Downloads?

Every malware is bad and the level of the damage can vary greatly depending on the type of malware. Some malware sits in between the computer and the internet connection and blocks some or all websites that you really want to check out. It will also block you from adding anything to your PC, especially the anti-virus program. If you’re reading this, you may have affected by a virus that prevents you from downloading a security application such as Safebytes Anti-Malware. There are some options you could try to get around with this particular issue.

Use Safe Mode to resolve the problem

In the event the malware is set to run at Windows startup, then booting in safe mode should avoid it. Since just the bare minimum programs and services launch in “Safe Mode”, there are rarely any reasons for conflicts to happen. Listed here are the steps you need to follow to boot into the Safe Mode of your Windows XP, Vista, or 7 computers (check out Microsoft site for directions on Windows 8 and 10 PCs). 1) At power on, press the F8 key before the Windows splash screen starts to load. This will conjure up the “Advanced Boot Options” menu. 2) Make use of the arrow keys to select Safe Mode with Networking and hit ENTER. 3) When you are into this mode, you should have access to the internet once again. Now, use your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Following installation, run a complete scan and allow the program to delete the threats it detects.

Switch over to some other internet browser

Certain malware might target vulnerabilities of a particular web browser that obstruct the downloading process. If you suspect that your Internet Explorer happens to be hijacked by a trojan or otherwise compromised by cybercriminals, the most effective thing to do is to switch to an alternate browser such as Chrome, Firefox, or Safari to download your chosen security application – Safebytes Anti-Malware.

Install security software on a USB drive

Another solution is to download and transfer antivirus software from a clean PC to run a scan on the affected computer. Abide by these steps to run the antivirus on the infected computer. 1) On a virus-free PC, install Safebytes Anti-Malware. 2) Plug in the pen drive to a USB slot on the uninfected computer. 3) Double-click the Setup icon of the antivirus software to run the Installation Wizard. 4) Select the flash drive as the destination for saving the software file. Follow activation instructions. 5) Now, insert the thumb drive into the infected system. 6) Double click the Safebytes Anti-malware icon on the pen drive to run the application. 7) Click “Scan Now” to run a complete scan on the infected computer for viruses.

SafeBytes Anti-Malware Benefits

If you are looking to download anti-malware software for your PC, there are lots of tools on the market to consider however, you should not trust blindly anyone, regardless of whether it is free or paid software. Some are very good ones, some are decent, and some are just bogus anti-malware software that will harm your computer themselves! You should opt for a tool that has gained a good reputation and detects not only viruses but other kinds of malware too. On the list of recommended software by industry leaders is SafeBytes Anti-Malware, a popular security application for Microsoft Windows. Safebytes is one of the well-established PC solutions companies, which provide this complete anti-malware software program. When you have installed this software, SafeByte's state-of-the-art protection system will ensure that no viruses or malware can seep through your computer.

SafeBytes anti-malware provides a plethora of enhanced features which set it apart from all others. Below are some of the best ones:

Live Protection: SafeBytes offers an entirely hands-free active protection and is set to monitor, block, and get rid of all computer threats at its first encounter. They’re very efficient in screening and getting rid of different threats because they are continuously revised with new updates and safety measures. World-class AntiMalware Protection: This deep-cleaning anti-malware program goes much deeper than most anti-virus tools to clean out your computer. Its critically acclaimed virus engine finds and disables hard-to-remove malware that conceals deep inside your personal computer. Safe Web Browsing: SafeBytes checks and provides a unique safety rating to every single website you visit and block access to webpages considered to be phishing sites, thus safeguarding you from identity theft, or known to contain malware. Lightweight Tool: SafeBytes is a lightweight and easy-of-use antivirus and antimalware solution. As it uses minimum computer resources, this program leaves the computer power exactly where it belongs to: with you actually. Fantastic Technical Support: Expert technicians are at your disposal 24/7! They will promptly resolve any technical issues you may be encountering with your security software. SafeBytes can keep your PC protected from most advanced malware threats automatically with almost no input needed from you again. Once you’ve downloaded and installed SafeBytes Anti-Malware, you will no longer need to bother about malware or other security worries. If you want sophisticated forms of protection features & threat detections, buying SafeBytes Anti-Malware could be worth the dollars!

Technical Details and Manual Removal (Advanced Users)

If you’d like to perform the removal of Free Wifi Hotspot manually instead of using an automated software tool, you may follow these steps: Go to the Windows Control Panel, click the “Add or Remove Programs” and there, select the offending application to uninstall. In case of suspicious versions of browser extensions, you can actually remove them via your web browser’s extension manager. You’ll probably also want to totally reset your internet browser to its default configuration settings. To ensure the complete removal, manually examine your hard drive and Windows registry for all of the following and eliminate or reset the values accordingly. Please remember that only professional users should attempt to manually edit the registry because incorrect file removal leads to a major problem or even a computer crash. Furthermore, certain malware is capable of replicating itself or preventing deletion. It is advisable that you carry out the removal procedure in Windows Safe Mode.
Files: %APPDATA%\Microsoft\Windows\Start Menu\Programs\Free WiFi Hotspot %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Free WiFi Hotspot %ALLUSERSPROFILE%\Application Data\Start Menu\Programs\Free WiFi Hotspot %Appdata%\Free WiFi Hotspot New Version Available Registry: HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller Free WiFi Hotspot_is1
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Setting up an FTP Server in Windows
File Transfer Protocol Server, also known as FTP Server, is a private or public service that can host files that can be accessed both locally and globally. It is a quick, flexible and seamless service that allows you to store any kind of files depending on the total size of the server. If you’ve always found an FTP server useful, then the good thing is you can now create your FTP server since Windows 10 now allows it. You can host this server locally and later on make it globally available via the internet. So if you are planning to set up an FTP server on your Windows 10 computer, read on as this post will guide you on how to do so.

To set up the FTP server, you need to configure it first and then configure the Windows Firewall for the connections to go through. For more details, refer to the following steps:

Step 1: You need to configure the FTP server on Windows 10.
  • In the Search box, type in “Turn Windows Features On or Off” to search for it.
  • Then click on the appropriate result which will open a mini window.
  • From this mini window, scroll down to the list and expand “Internet Information Services where you have to expand the FTP Server section.
  • Next, select all the checkboxes to enable all the entries under FTP Server and then click the OK button to apply the changes made.
  • And now, since your computer is now allowed to host an FTP server, you need to configure it. To do so, type “Internet Information Services (IIS) Manager” in the Search box and click on the appropriate entry.
  • Next, right-click on Sites under the navigation bar of Connections and select Add FTP Site. This will open a new window where you have to input some information about your FTP hosting.
  • Now enter the details and click on Next.
  • Upon clicking Next, you will be prompted to give some authentication details. Enter the following details in the screenshot below.
  • Now click on Finish. After that, you will get an FTP Server being hosted on your Windows 10 PC.
And now that you’ve successfully configured the FTP Server, the next thing you have to do is to allow connections from and to the FTP server. Refer to the next step below. Step 2: Configure the Windows Firewall for FTP connections to pass-through
  • In the Start Search, type “Allow an app or feature through Windows Firewall” and click on the related search result which will open a window with all the settings.
  • From there, click on the Change Settings button. This will display a list where you have to mark all the checkboxes for the FTP server to enable them in both the Private and Public configurations.
  • After that, click OK. This will allow you access to the FTP server on your local network.
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Changing color of START menu in Windows 10
The new Windows 10 update has brought some fixes, improvements, and little things to personalize our computer more. One of these personalization updates we have received is that we can now finally change the color of our START menu and taskbar and it is easy as 1,2,3. In order to change and personalize your START menu and/or title bars all you have to do is click on your windows icon to bring the start menu up and then click on settings. Windows 10 Start menu with marked settings iconOnce you are in setting windows go to personalization settings. Windows 10 settings menu with marked Personalization groupWhen the personalization setting opens go-to color tab on left and scroll down until you find 2 checkboxes under "show accent color on the following surfaces:" Windows 10 Color settings marked with optionscheck ones you wish to apply the effect to and you are done. Now your START menu and/or title bars are using the color scheme of your choice.
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Fix Windows Update Error 0x80004005
As you know, Microsoft is consistent in pushing updates to its supported versions of the Windows operating systems in order to make it better and defend it from different kinds of vulnerabilities. And pushing billions of active Windows computers every now and then is really not an easy thing to do since it calls for a complex Windows Update delivery module. These complexities often give rise to various errors like the Windows Update error code 0x80004005. When you encounter this kind of Windows Update error, you will see the following error message on your screen:
“There were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help 0x80004005.”
This kind of Windows Update error occurs due to an issue while either installing or downloading an update. There are several ways you can fix the problem. You can try to replace the dpcdll.dll file, reset the Windows Update-related services, run the Windows Update troubleshooter or manually install the Windows Updates. For more details, check out the options given below.

Option 1 – Try to replace the DLL file with a trusted source

The first thing you can do is to replace the dpcdll.dll file with a trusted source.
  • First, you need to get the new dpcdll.dll file from another computer with preferably the same file version number as your computer.
  • After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
    • For x86: This PC > C:/Windows/System32
    • For x64: This PC > C:/Windows/SysWOW64
  • Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
  • Now type the “regsvr32 dpcdll.dll” command and hit Enter.
  • Restart your PC and check if the error is now fixed.

Option 2 – Try to reset the Windows Update components

If by any chance that the third option didn’t work, you can also try resetting the Windows Update components as it could also help you resolve the Windows Update error. How? Refer to the following steps:
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below and don’t forget to hit Enter after you type one command after the other.
    • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
    • ren C:WindowsSystem32catroot2 Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing Windows Update error 0x80004005. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try downloading and installing the Windows Updates manually

Windows Update Error 0x80004005 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:
  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.
Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.
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How to Fix CPU Not Compatible Error Message On Windows 10

CPU Not Compatible – What Is It

Some users wanting to upgrade to Windows 10 from Windows 7 or Windows 8.1 experienced errors with installation. One of these errors is CPU Not Compatible. When you click and run the “Get Windows 10” from your system tray bar, you’ll receive the “CPU is not compatible with Windows 10” error. When this happens, it might be good to check if there’s a bug or if your NX feature (a requirement for the Windows 10 installation) is enabled.

Solution

Restoro box imageError Causes

The “CPU is not compatible with Windows 10” error normally occurs when:

  • NX feature is not enabled
  • You experienced the Windows 10 bug

Further Information and Manual Repair

To successfully upgrade to Windows 10, your CPU must support Physical Address Extension (PAE), SSE2, and NX features. If any of these features are not activated on your system, it’ll cause the CPU not compatible error. However, some users still reported experiencing this error even though their CPU has these features activated. Normally, this is due to the bug that Windows acknowledged.

If any of these two scenarios apply to your computer, the following methods will help you fix the problem:

Method 1 – Check for bugs

The bug applies to some Windows 7 and Windows 8.1 systems. The bug occurs when the “Get Windows 10” app fails to recognize CPUs as being compatible. This produces a false negative result with a message, “Here’s why Windows 10 cannot be installed on this PC: The CPU isn’t supported”. To fix this bug, Microsoft released an update.

Unfortunately, the patch update (KB2976978 for Windows 8/8.1 and KB2952664 for Windows 7 SP1) to fix the bug may not be automatically downloaded to your computer. If this is the case, you need to verify first if the patch was installed correctly. To do this, follow the steps below:

  1. Click ‘Start’ and type in View Installed Updates. The “View installed updates” icon should appear. Click the icon.
  1. Go to the Search bar (Top right portion) then type the patch name for your system. Make sure that you type the correct patch name for your system since Windows 7 and Windows 8/8.1 have different names. If you find the patch, it means it’s already installed. You can now upgrade to Windows 10 without the CPU not-compatible error.
  1. But, if you can’t find it you need to install the patch manually.
  1. Go to Windows Update then click the “Check for Updates” button.
  1. Browse through the available updates and look for KB2976978 for Windows 8/8.1 or KB2952664 for Windows 7 SP1
  1. Download the right patch. You may need to reboot your system once it’s done.
  1. The downloaded patch should be applied after a day or two with the Windows Task Scheduler. Once the patch is applied, you can now upgrade to Windows 10.

Method 2 – Check CPU features and activate them if needed

A major requirement for Windows 10 upgrade is for the CPU to have Physical Address Extension (PAE), SSE2, and NX features enabled on your system. If you receive the CPU not compatible error, one possible cause is that any of the mentioned features are not available OR not enabled on your system. Here’s how you can fix this:

  1. Verify if your CPU supports the three instruction sets. You can use software that provides information like this. If all three are available, proceed to the next step.
  1. Go to your computer’s BIOS. To do this, reboot your computer. You will need to press a key specific to your computer’s manufacturer (usually it’s F12, F8, F2, or DEL).
  1. Look for the NX (No Execute Bit) settings. This is normally found in the “Advanced Configuration” menu, or something similar to this. Just take note that the NX setting can be named differently in BIOS. Some other names include EDB (Execute Disabled Bit), EVP (Enhanced Virus Protection), Execute Disabled Memory Protection or No Excuse Memory Protect.
  1. Once you’re in the NX settings, make sure that it’s enabled.
  1. Exit the BIOS and SAVE your changes.
  1. Boot your computer normally, then try upgrading to Windows 10 again through the “Get Windows 10” app found in the system tray.

Method 3 – Force enabling NX Bit

If changing the settings in your BIOS doesn’t do the trick, your final option is to force enable the NX bit in your Windows system. However, this is only applicable IF and ONLY IF your CPU does support it. To force enable NX bit, do the following:

  1. Click Start and go to command prompt (Type “cmd” – no quotes) and press enter.
  1. Copy and paste the text below to the command prompt.bcdedit.exe /set {current} nx AlwaysOn
  1. Execute the command. You will need to reboot your computer once this is done.
  1. Download and install Windows 10

Method 4 – Use a trusted automated tool

If you still experience the error after doing the methods above, you might want to try a powerful and trusted automated tool to fix the job.
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