Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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A Look at the Best AntiMalware Program

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PrivacyAssistant without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PrivacyAssistant

Registry: HKLMSOFTWAREClassesAppID.exe HKEY_CURRENT_USERsoftwareMicrosoftInternet ExplorerMainStart Page Redirect=http://.com HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionvirus name HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon Shell = %AppData%.exe HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun Random HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionRandom HKEY_LOCAL_MACHINESOFTWAREsupWPM HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWpm HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstallPrivacyAssist HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionImage File Execution Optionsmsseces.exe HKLMSOFTWAREClassesAppIDrandom.exe HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain Default_Page_URL
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How to Fix Bttray.exe Application Error

Bttray.exe Application – What is it?

Bttray.exe is basically a Bluetooth Tray Application. Bluetooth Tray Application is developed by WIDCOMM. It provides a system tray icon that allows users to see the status of their Bluetooth connections at a glance. It allows you to easily access the configuration and settings for the Bluetooth products enabling you to change the configuration of the Bluetooth devices. The bttray.exe application error may pop up on your computer screen due to some issue with the Bluetooth software. The process fails to initialize and therefore stops working. Bttray.exe application error code is  displayed in the following format:
  • “BTTray.exe can’t initialize (0xc0150004).”
  • “BTTray.exe – System Error”
Though this is not a fatal or critical computer error it is advisable to resolve it otherwise it will hamper your access to Bluetooth software and cause you a great deal of inconvenience.

Solution

Restoro box imageError Causes

Bttray.exe application error code may be triggered due to one of the reasons stated below:
  • Bttray.exe application is damaged
  • Bttray.exe is accidentally removed from your PC
  • The Bluetooth software or driver becomes problematic.
  • Some modules that run by the process are corrupt
  • Malware infection
  • Invalid registry entries

Further Information and Manual Repair

If you experience a bttray.exe application error code on your system, it is recommended to fix it right away. To resolve this error you don’t have to be a computer programmer or a technical whiz or have to hire a professional and spend hundreds of dollars in repair. It is easy to fix, simply follow the manual methods given below:

Method 1- Reinstall Bluetooth Software

If the Bluetooth Software is damaged or outdated, the bttray.exe will also not work. If this is the cause of the error code, then simply reinstall Bluetooth software on your system. To do this, first, uninstall the current software and then download the latest version of the Bluetooth Software on your PC. To uninstall click start, go to the control panel, and then programs. Now select Bluetooth software and click uninstall to remove it. After that, install the latest version and update it. To activate changes

Method 2: Scan for Malware

Sometimes the bttray.exe application error code may pop up due to malware and viral infection. To fix it, download a powerful antivirus. Scan and remove malware to resolve.

Method 3: Clean Registry

The registry basically saves all the activities being performed on the PC including junk and obsolete files. If the registry is not clean frequently, unnecessary files like cookies, junk files, temporary files, and internet history can take up a lot of space and cause the registry to damage. Due to this error code like the bttray.exe application can also pop up. To resolve, clean the registry. You can do it manually but that may be difficult and time-consuming if you are not a computer programmer. However, a good alternative would be to download Restoro. This is a user-friendly and next-generation PC Fixer deployed with multiple utilities like a registry cleaner and an antivirus. Simply run it to remove viruses and clean the registry. Click here to download Restoro and resolve the bttray.exe application error now!
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Identify resource hogging applications
Resource hogging is a term when one single application or few of them are taking all system resources for themself causing extreme slow down in the computer and nonresponsiveness. It can be a very frustrating and time-consuming experience and it can cost you money if you can not finish work on time due to this effect. I believe that everyone has experienced at least one slowdown in their IT carrier because of resource-hogging applications and most users do not know how to deal with this. We are here to help you with this issue. Just to be aware that this method shown here is not a method to miraculously speed up your PC or anything similar, this is to be able to detect and recover from extreme slowdowns. Hardware components are still very important and if you can upgrade your computer if it is outdated, please do it because new applications will require a more modern system, and not any kind of tips and tricks will save you from outdated hardware.

Identifying resource hogging app

Now when we got that out of the way let's talk about slowdowns, it is no secret that sometimes an application has bugs and memory leaks that can cause this kind of behavior, and sometimes the application simply takes up too much memory for any other application to work normally. The most simple and straightforward way is to bring up a Windows task manager and inspect running applications and services. You can bring task manager by the key combination of CTRL + SHIFT + ESC If the system is in deep memory deficit you will have to wait for the task manager to open and show itself on-screen. Once opened, click on more details if that view is not opened by default. Once the view expands you will see all running applications with how much RAM memory have they taken and how much CPU they are using.

What to do with app?

Now you are presented with a choice on what to do with the problematic application. If you press the end task button on the bottom right, Windows will kill the application and its processes but any unsaved work inside the application will be lost and unrecoverable in most cases. Or you can try to remove smaller applications running to free up more memory and CPU in order for the computer to catch up. Any choice you make is up to you, but be very careful not to kill Windows essential service by mistake, that will cause immediate system instability with high chances of a system crash.
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Applications you should remove from Windows
ApplicationsOver time Applications change, some for the better some for worse. Some of them even stop receiving updates and are old and vulnerable. Sometimes standards change and some file types are not used anymore. Software evolves along with technology and that is good. Keeping old and useless applications inside your Windows is not so good. From various exploits to simply taking up space, maybe even slowing down OS it is always wise and good to clean your Windows from unwanted old applications. In this article, we will be mentioning some relics of old and providing you with an explanation of why you should remove them from your system if by any chance you still have them on it.

Silverlight

Silverlight was meant to be a competitor for Adobe Flash, it is a WEB framework that enables rich media content inside your WEB browser. The issue is that it is not developed anymore and today's browsers do not support it. The only browser that actually can support it is internet explorer which itself is not supported and how there is practically 0 content on today's modern WEB that will require Silverlight, it is safe and recommended to remove it.

Adobe Flash

Speaking of Adobe Flash, you should remove it as well. Flash has stopped receiving support as of January 2021 and browsers have dropped support for it and even blocked it due to security issues. However, there still might be some local installation of Flash itself inside Windows along with the old Shockwave player that stopped receiving support in 2019. You should remove them both.

JAVA

Now this one is tricky, by itself JAVA does not present any security issues since browsers do not support it anymore and the desktop version is not really slowing down your computer. This one has simply put just another media runtime that is not used and simply takes up space and resources. However if you have some applications that you do use that rely on it (I can really just think of JAVA Minecraft at this point) leave it of course but in any other case, it is just purely not needed.

Quicktime

While we are at media runtime and stuff that just simply is not needed, Quicktime is one of them. Now this Apple Video player and codec is still pretty developed and active in Apple’s iOS environment, Windows version has not been updated since 2016 and it was discovered that it contains some critical vulnerabilities. Uninstall it and if you need a player that could play MOV files, just use a VLC player that can play them without any separately installed codec.

uTorrent

This one, the same as CCleaner was once a good application, as a matter of fact, it was the best torrenting application. Sadly it has fallen from its grace very low, from getting tons of ads in its interface to findings in 2015 that code of torrent client was packed with a crypto miner that used system resources of an installed computer to mine crypto without user’s awareness. You should uninstall this torrent client if you would like to get your PC back and not provide it for cryptocurrency mining for the company that developed it. Use qBittorrent or TIxati, open-source and free ones that have everything needed for any torrenting needs.

Toolbars and Browser extensions

There are a lot of toolbars for browsers and extensions that are malicious in nature or simply not updated providing security issues. It is very advisable to remove this as soon as possible.

WinRAR

WinRAR has gained its large popularity solely for the reason that you could download it from the official site like shareware and use it forever. The license never expired and you could use it indefinitely. Sadly not much has been improved in the application itself and it is slowly falling out in its range of what it can do. There are better open source and free options today like 7zip, PeaZip, ZIPvare, and more that are working the same as WinRAR if not even better.

Windows and manufacturers Bloatware

Yes, applications that come bundled with Windows and with some laptops that include manufacturers made software for different tasks like its own specific media players, calculators, etc. It is known that these applications are not better than their open-source rivals and there are too many of them including some that you will probably never use. It is the same as buying a new phone bundled with tons of applications that you do not need, did not ask for, and do not use. Delete all of them. Considering Windows there are also some Store application like Candy Crush Saga demo and other are safe to remove if not needed. That’s it, our advice for old and not needed applications so you can keep your PC safe and fast.
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