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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.
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Since the Windows Update error code 0x80070BC9 has something to do with the Windows Module Installer Worker service, you need to check its status in the Service Manager. Refer to the following steps to do so.
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Option 2 – Run the Windows Update Troubleshooter

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Error code 0x80070005 is also known as the “Access Denied” error code because it prevents Windows users from accessing updates on their machines. This error code exists due to a lack of permissions on one’s system files or registry, permissions which are necessary for the updates via Windows Update to complete successfully. Error code 0x80070005 affects multiple versions of the Windows operating system including Windows 8, 8.1, and Windows 10.

Solution

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Further Information and Manual Repair

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Method One: Log on as Administrator to Install Updates

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If you’re planning to purchase anti-malware for your desktop, there are numerous brands and utilities for you to consider. Some are well worth your money, but most aren’t. You must select a company that creates industry-best anti-malware and has earned a reputation as trustworthy. Among few good applications, SafeBytes Anti-Malware is the highly recommended software program for security-conscious people. SafeBytes anti-malware is a very effective and easy-to-use protection tool that is designed for end-users of all levels of IT literacy. Using its cutting-edge technology, this application will help you get rid of several types of malware like viruses, worms, PUPs, trojans, adware, ransomware, and browser hijackers.

SafeBytes anti-malware takes PC protection to a totally new level with its enhanced features. Here are some of the features you will like in SafeBytes.

Anti-Malware Protection: Built upon a highly acclaimed anti-virus engine, this malware removal tool can detect and remove several stubborn malware threats such as browser hijackers, potentially unwanted programs, and ransomware that other typical antivirus programs will miss. Real-time Threat Response: SafeBytes offers real-time active supervision and protection from all known viruses and malware. It will constantly monitor your computer for hacker activity and also gives end-users sophisticated firewall protection. Safe Browsing: Safebytes allots all sites a unique safety ranking that helps you to have an idea of whether the website you’re about to visit is safe to browse or known to be a phishing site. Lightweight: SafeBytes is renowned for its low impact on processing power and great detection rate of countless threats. It works silently and efficiently in the background so you are free to make use of your personal computer at full power all the time. 24/7 Premium Support: You will get 24/7 technical support to quickly resolve any issue with your security software. SafeBytes will keep your personal computer safe from the latest malware threats automatically with hardly any input needed from you again. Malware problems will become a thing of the past once you put this software to use. You’ll get the best all-around protection for the money you spend on SafeBytes Anti-Malware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

If you do not wish to use malware removal software and like to remove Gardening Enthusiast manually, you could do so by going to the Add/Remove Programs menu in the Control Panel and deleting the offending program; in cases of browser add-ons, you may uninstall it by visiting the browsers Add-on/Extension manager. You might also want to reset your home page and search engine providers, and also delete browsing history, temporary files, and internet cookies. To make sure of complete removal, find the following Windows registry entries on your computer and remove them or reset the values appropriately. However, editing the Windows registry is really a difficult job that only experienced computer users and professionals should attempt to fix the problem. In addition, certain malware keeps replicating which makes it difficult to eliminate. Completing this task in Safe Mode is advised.
Folders: C:\Program Files\GardeningEnthusiast_7j Files: Search and Delete: 7jbar.dll 7jhighin.exe 7jmedint.exe 7jregfft.dll 7jregiet.dll 7jhkstub.dll 7jreghk.dll 7jSrcAs.dll 7jSrchMn.exe NP7jStub.dll 7jPlugin.dll 7jauxstb.dll 7jbprtct.dll 7jdlghk.dll 7jradio.dll 7jieovr.dll INSTALL.RDF
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Windows requires a digitally signed driver
Device drivers are needed in order for the hardware and software to communicate in an operating system. Some of these drivers are digitally signed. These kinds of drivers are drivers that are signed by their issuing authority in a way that the end-user or any third party won’t be able to modify them. And there are times when you encounter an error that says, “Windows requires a digitally signed driver” when you try to install or update device drivers. Driver Signing is the process of associating a digital signature with a driver package. Digital signatures are used in Windows device installations to verify the identity of the vendor providing the driver packages as well as to verify the integrity of the driver packages. All the drivers you usually install on your PC from Windows Update, Original Equipment Manufacturers, or some other third-party driver download software and so on must be verified digitally by Microsoft through the digital signature. A digital signature is an electronic security mark that verifies the publisher for the driver and all the relevant information related to it. That’s why Windows won’t run a driver if it isn’t certified by Microsoft, be it a 32-bit or 64-bit system – this is called the Driver Signature Enforcement. The only Kernel-mode drivers that Windows 10 will load are the ones that are digitally signed by the Dev Portal. However, the changes only affect the new installations of the operating system with Secure Boot on while the non-upgraded fresh installations would require drivers that are signed by Microsoft. The “Windows requires a digitally signed driver” error indicates that the driver you are trying to update or install hasn’t been signed digitally by the issuing authority, preventing you from installing or updating it. To resolve this issue, you can try to update the drivers directly from the manufacturer’s site. You could also disable driver signing via Group Policy Editor.

Option 1 – Update the device drivers directly from the manufacturer’s site

The reason why you’re getting the “Windows requires a digitally signed driver” error in the first place is that you might have downloaded the drivers from external media. It could also be that the drivers didn’t update for some time now and the issuing authority changed its policies. Thus, you can try to update the drivers straight from the manufacturer’s website and install them. If this option didn’t work, then you’ll have to disable the driver signing or its recognition in Windows 10. Keep in mind that doing so is not advisable if you have to use the concerned driver.

Option 2 – Disable driver signing via Group Policy Editor

  • Tap the Win + R keys to open the Run utility and type “gpedit.msc” in the field and tap Enter to open the Group Policy Editor.
  • After that, navigate to this policy setting: User configuration > Administrative templates > System > Driver installation
  • Next, double click on the “Code signing for device drivers” entry located on the right pane to open its properties where you’ll see the following description:
“This setting determines how the system responds when a user tries to install device driver files that are not digitally signed. It establishes the least secure response permitted on the systems of users in the group. Users can use the System in Control Panel to select a more secure setting, but when this setting is enabled, the system does not implement any setting less secure than the one the setting established. When you enable this setting, use the drop-down box to specify the desired response. “Ignore” directs the system to proceed with the installation even if it includes unsigned files. “Warn” notifies the user that files are not digitally signed and lets the user decide whether to stop or to proceed with the installation and whether to permit unsigned files to be installed. “Warn” is the default. “Block” directs the system to refuse to install unsigned files. As a result, the installation stops, and none of the files in the driver package are installed. To change driver file security without specifying a setting, use System in Control Panel. Right-click My Computer, click Properties, click the Hardware tab, and then click the Driver Signing button.”
  • Now select the radio button for “Enabled” and select Ignore from the drop-down menu under “When Windows detects a driver file without a digital signature”.
  • Then click on the Apply and OK buttons to save the changes made. This will get rid of the “Windows requires a digitally signed driver” error but take note that this will also make your system less secure.
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How to Fix Internal Error 2771

Internal Error 2771 - What is it?

Internal Error 2771 is an internal error code associated with Kaspersky Internet Security and Antivirus software. This error pops up when Kaspersky Internet Security software fails to install on your PC successfully. Installation of the software is interrupted and therefore it ends prematurely. This happens mostly when you try to install a new build on an existing installation. Internal Error 2771 is displayed in one of the following formats:
Internal Error 2771, Sandbox Feature or Internal Error 2771, WholeProduct Feature

Solution

Restoro box imageError Causes

This error may result on your computer screen due to several reasons. Some of the most common underlying causes include:
  • A leftover Registry Key
  • Bad entries from previous Security Package
  • INFCACHE.1 file corrupted
  • Conflicts with other security software installed on your system

Further Information and Manual Repair

To successfully overcome this problem and ensure the successful installation of Kaspersky Internet Security software on your system, try the methods given below.

Method 1- Remove the Leftover Registry Key

Sometimes Internal error code 2771 may appear during installation due to the leftover registry key from the previous Kaspersky software removal. A registry key is often created when uninstalling the previous Kaspersky version from the PC. This key is left behind even after you reboot your system. This key is called AVP**_post_ uninstall, you need to delete it to ensure the new version of the Kaspersky program is installed successfully on your PC.  For this, simply go to the start menu and type Regedit in the search bar. Now navigate to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun and then look here for the registry key called AVP**_post_ uninstall. In order to delete this file, right-click it and then select delete. Once uninstalled, reboot your PC and then try installing the Kaspersky Internet Security program again. Hopefully, this will resolve the issue. If the software installs smoothly, then the error is fixed, in case it still persists, then try other methods illustrated below.

Method 2 - Remove the INFCAHCE.1  Corrupt File

Another reason for the error pop-up may be INFCAHCHE.1 corruption. This file is basically used to store driver information and inf file locations. However, if it contains corrupted information, then you must remove it. To do this, go to the start menu and type cmd into the search bar. This will open a command prompt. Here type del C:\Windows\infinfcache.1. Now reboot your PC and try installing Kaspersky software on again.

Method 3 - Fix Software Conflict

Security software conflict can also result in internal error 2771 code display. And when this happens, the installation of Kaspersky prematurely ends. Security software conflict may occur if you have Comodo Firewall installed on your PC. A firewall is known to cause issues with Kaspersky software programs. The best way to resolve this issue is to uninstall all security software programs on your PC. Once all security software is removed, then install Kaspersky on your system. If the installation is successfully completed, then reinstall the other software again.

Method 4 - Download Restoro

Error 2771 can also result on your computer screen if traces of the previously installed Kaspersky software still remain in the registry despite the program removal. In such an event it is advisable to download Restoro. This is a cutting-edge and user-friendly PC Repair Tool deployed with an intuitive interface and a powerful registry cleaner. The registry cleaner scans your entire PC in seconds and detects all registry-related problems. It removes all the bad entries, invalid registry keys, traces of previously uninstalled programs, junk files, and cookies that are known for registry corruption. It takes just a few clicks to perform this process. Once all traces are removed, you can install the new version of the Kaspersky Internet Security program on your PC without interruption. Click here to download Restoro and be on your way to resolve Internal Error 2771 on your computer!
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Fix 0xd00000e5, 0x8007139f, 0x80090030 PIN
The quickest and easiest way to log into your computer is when you use the PIN feature in Windows 10. Even though it is a bit slower compared to biometric logins such as Fingerprint and Iris scanning that comes under Windows Hello, the PIN feature is definitely less complicated. However, just like any other module of the software, it is also prone to some errors. In this post, you will be guided in fixing several PIN errors such as 0xd00000e5, 0x8007139f, and 0x8009003. These errors could be caused at different points in time like when you change or create a PIN or when you log into your computer. To fix the 0xd00000e5, 0x8007139f and 0x8009003 PIN errors, there are various solutions you can try. You may empty the contents of the NGC folder or remove and change the PIN or the password. You could also use the Group Policy Editor or reset the ACLs in the NGC folder as well as run built-in tools like System File Checker and the DISM tool.

Option 1 – Take ownership of the NGC folder and delete its contents

  • Boot your computer first into Safe Mode.
  • Next, you need to take ownership of the Ngc folder first and you can do that using Command Prompt.
  • Type “command prompt” in the Windows Search bar and then right-click on the relevant search result and select “Run as administrator”.
  • After that, if a User Account Control or UAC prompt appears, just click on Yes to proceed.
  • Next, type and enter this command: TAKEOWN /F C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc
  • Note that the <path> is the location of the folder or file in File Explorer.
  • Now type and enter this second command: ICACLS C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc /grant administrators:F
  • Finally, once the command has been executed, restart your computer.
  • Once your computer has restarted, delete all the contents in the Ngc folder and check if the error is now fixed.

Option 2 – Try to remove and change the PIN or password

The 0xd00000e5, 0x8007139f, and 0x8009003 PIN errors could be caused by some conflicting issues with the PIN or password you have set for the User Account of your computer. Thus, you have to remove or change the PIN or password to fix these PIN errors.
  • Remove the PIN by going to Settings > Accounts > Sign-in options.
  • From there, go to the PIN section and click on the Remove button.
  • You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
  • Restart your computer and then set up a new PIN.
  • Once you’re done, restart your computer and check if the error is gone now.

Option 3 – Try to use the Group Policy Editor

  • Tap the Win + R keys to open the Run utility and type “gpedit.msc” in the field and tap Enter to open the Group Policy Editor.
  • Next, navigate to this policy setting: Computer Configuration > Administrative Templates > System > Logon
  • After that, double click on the “Turn on convenience PIN Sign-in” option located on the right-side panel.
  • Then set its radio button to Enabled. You will see the following description when you do so:
“This policy setting allows you to control whether a domain user can sign in using a convenience PIN. If you enable this policy setting, a domain user can set up and sign in with a convenience PIN. If you disable or don’t configure this policy setting, a domain user can’t set up and use a convenience PIN. Note: The user’s domain password will be cached in the system vault when using this feature. To configure Windows Hello for Business, use the Administrative Template policies under Windows Hello for Business.”
  • After setting the radio button to Enabled, it will turn on the Logins in your computer using the PIN.
  • Close the Group Policy Editor and restart your computer for the changes to take effect.

Option 4 – Try to reset the ACLs in the Ngc folder

  • Type “command prompt” in the Windows Search bar and then right-click on the relevant search result and select “Run as administrator”.
  • After opening Command Prompt with admin privileges, execute this command: C:/Windows/Service/Profiles/Local/Service/AppData/Local/MicrosoftNgc /T /Q /C /RESET
  • The command you entered will start checking for errors and fix them automatically.

Option 5 – Run the System File Checker scan and the DISM tool

System File Checker:

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer.

DISM tool:

  • Open Command Prompt.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • After that, wait until the process is finished and do not close the window as the process will probably take a couple of minutes.
  • Once it’s done, restart your computer.
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