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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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From the Author:

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When your browser is hijacked, the following could happen: home-page is changed; you see new unwanted favorites or bookmarks added, usually directed to advertisement-filled or pornography sites; the default browser settings are changed and/or your default web engine is altered; you find unsolicited new toolbars added; never-ending pop-up adverts appear and/or your web browser pop-up blocker is disabled; your web browser starts running slowly or exhibits frequent errors; you can’t visit specific websites like home pages of security software.

Precisely how browser hijacker infects computer systems

Browser hijackers could use drive-by downloads or file-sharing websites or perhaps an e-mail attachment in order to reach a targeted computer. They may also come from any BHO, browser extension, add-on, toolbar, or plug-in with malicious intent. A browser hijacker can be installed as a part of freeware, shareware, demoware, and fake programs. A good example of a well-known browser hijacker is the latest Chinese malware called “Fireball”, which has infected 250 million PCs across the world. It works as a hijacker but can be turned into a fully functioning malware downloader afterward. The existence of any browser hijacker malware on your system could substantially diminish the web browsing experience, monitor your internet activities that lead to serious privacy concerns, create system stability problems and ultimately cause your PC to slow down or to a nearly unusable state.

Removing browser hijackers

Some kinds of browser hijackers can be removed from your computer by deleting malicious software applications or any other recently added freeware. At times, it could be a tough job to find and eliminate the malicious program since the associated file could be running as part of the operating system process. Also, manual removals require in-depth system understanding and thus can be a very difficult job for novice computer users. Browser hijackers could be effectively removed by installing and running an anti-malware program on the affected PC. To eradicate any kind of browser hijacker from your laptop or computer, you could download this certified malware removal application – SafeBytes Anti-Malware. Utilize a system optimizer (like Restoro) together with your anti-malware software to fix various computer registry problems, eliminate computer vulnerabilities, and enhance your computer's overall performance.

Help! Malware Blocking Anti-virus Installation And Access To The Web

Practically all malware is bad, but certain kinds of malware do a lot more damage to your computer than others. Some malware sits in between the computer and your net connection and blocks some or all websites that you really want to check out. It would also block you from installing anything on your machine, especially anti-virus software. If you are reading this now, you have probably recognized that a malware infection is the real cause of your blocked web traffic. So how to proceed if you need to download and install an anti-malware application such as Safebytes? There are some steps you can take to circumvent this issue.

Eliminate viruses in Safe Mode

If the malware is set to load at Windows start-up, then booting in Safe Mode should prevent it. Only the minimum required applications and services are loaded whenever you start your laptop or computer in Safe Mode. You need to do the following to remove malware in Safe mode. 1) After switching on the computer, hit the F8 key before the Windows splash screen starts to load. This should bring up the Advanced Boot Options menu. 2) Select Safe Mode with Networking using arrow keys and hit ENTER. 3) As soon as this mode loads, you will have an internet connection. Now, utilize your web browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Right after installation, run a complete scan and let the program get rid of the threats it detects.

Switch over to some other browser

Web-based malware can be environment-specific, aiming for a particular web browser or attacking particular versions of the web browser. The best solution to overcome this issue is to choose a browser that is well known for its security features. Firefox has built-in Phishing and Malware Protection to help keep you safe online.

Install antivirus on a USB drive

To successfully remove the malware, you will need to approach the issue of installing an antivirus program on the infected computer system from a different angle. To run antivirus using a thumb drive, follow these simple measures: 1) On a virus-free computer, install Safebytes Anti-Malware. 2) Plug the Thumb drive into the clean computer. 3) Double click on the exe file to run the installation wizard. 4) Choose a USB drive as the location when the wizard asks you where you wish to install the software. Follow activation instructions. 5) Transfer the pen drive from the clean PC to the infected PC. 6) Double-click the antivirus software EXE file on the USB flash drive. 7) Simply click “Scan Now” to run a scan on the affected computer for malware.

SafeBytes Anti-Malware Features

In order to protect your personal computer from many different internet-based threats, it’s important to install anti-malware software on your PC. But with so many anti-malware companies in the market, these days it’s challenging to decide which one you should purchase for your laptop. Some are really worth your money, but most aren’t. You must choose one that is efficient, practical, and has a strong reputation for its malware protection. While considering the trustworthy applications, Safebytes Anti-Malware is undoubtedly the strongly recommended one. SafeBytes anti-malware is really a powerful, highly effective protection application created to assist users of all levels of IT literacy in identifying and eliminating harmful threats from their PC. With its most advanced virus detection and repair technology, this software protects your PC against infections caused by different kinds of malware and similar internet threats, including adware, spyware, viruses, worms, trojans, keyloggers, potentially unwanted program (PUPs), and ransomware.

SafeBytes anti-malware offers a myriad of advanced features that sets it aside from all others. Here are some of the best ones:

Most Reliable AntiMalware Protection: Built upon a highly acclaimed antivirus engine, this malware removal application can detect and get rid of the most stubborn malware threats like browser hijackers, PUPs, and ransomware that other common anti-virus programs will miss. Real-time Threat Response: SafeBytes provides totally hands-free live protection and is set to check, block, and get rid of all computer threats at its very first encounter. They’re extremely efficient in screening and getting rid of numerous threats since they’re constantly revised with the latest updates and alerts. Web Protection: SafeBytes checks the links present on a web page for possible threats and notifies you whether the site is safe to browse or not, through its unique safety rating system. “Fast Scan” Features: Safebytes AntiMalware, using its enhanced scanning engine, gives super-fast scanning that can quickly target any active internet threat. Light-weight: This program is lightweight and can work silently in the background, and will not have an effect on your PC efficiency. 24/7 Online Support: Support service is accessible 24 x 7 x 365 days via email and chats to answer your concerns. To sum it up, SafeBytes has developed a meaningful anti-malware solution that is aimed to protect you against various malware. You can be sure that your PC will be protected in real-time once you put this software to use. So when you want advanced forms of protection features & threat detections, buying SafeBytes Anti-Malware could be worth the money!

Technical Details and Manual Removal (Advanced Users)

If you do not wish to use an automated tool and prefer to eliminate Linkury Smartbar Engine manually, you might do so by going to the Add/Remove Programs menu in the control panel and removing the offending program; in cases of web browser plug-ins, you may uninstall it by visiting the browsers Add-on/Extension manager. You’ll likely also want to reset your web browser. To be certain of complete removal, find the following Windows registry entries on your system and eliminate them or reset the values appropriately. Please note that this is for advanced users only and might be difficult, with wrong file removal leading to additional system errors. Furthermore, certain malware is capable of replicating itself or preventing deletion. Carrying out this in Safe Mode is suggested.
Files: %LOCALAPPDATA%\Smartbar\Application\Lrcnta.exe %LOCALAPPDATA%\Linkury\Application\Linkury.exe %LOCALAPPDATA%\Smartbar\Application\QuickShare.exe %USERPROFILE%\Local\AppData\Smartbar\Application\Delta.exe %ALLUSERSPROFILE%\WCService\WCService.exe %LOCALAPPDATA%\Smartbar\Application\Luckysave.exe %LOCALAPPDATA%\Smartbar\Application\Muvic.exe %LOCALAPPDATA%\Linkury\Application\Smartbar.exe %LOCALAPPDATA%\Smartbar\Application\SavePass.exe %LOCALAPPDATA%\Smartbar\Application\SafeFinder.exe %LOCALAPPDATA%\Smartbar\Application\WhiteSmoke.exe %LOCALAPPDATA%\Smartbar\Application\BrowserHelper.exe %LOCALAPPDATA%\Smartbar\Application\SnapDo.exe %LOCALAPPDATA%\Smartbar\Application\ProductsRemovalTool.exe %LOCALAPPDATA%\Smartbar\Application\MagicBox.exe Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Linkury_RASMANCS HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Linkury_RASAPI32 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Linkury_RASMANCS HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Linkury_RASAPI32 HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION, value: Linkury.exe HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\C5670CA607D1C7C4AA305DE018401AA3 HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\C5670CA607D1C7C4AA305DE018401AA3 HKEY_CURRENT_USER\Software\Linkury HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Browser Infrastructure Helper HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LinkurySmartBar.LinkurySmartBarBandObject HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LinkurySmartBar.LinkuryMenuForm HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LinkurySmartBar.DockingPanel HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LinkurySmartBar.BandObjectAttribute HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: Linkury Chrome Smartbar HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Mntz_Installer_RASAPI32 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Mntz_Installer_RASMANCS HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Mntz_Installer_RASAPI32 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sulpnar HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Stpro HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Stpro HKEY_LOCAL_MACHINE\SOFTWARE\mtPlusdax HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\mtPlusdax
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Windows 10 Setup says I need to uninstall a program or utility in order to continue setup. I cannot find program it ask for or it was already uninstalled

What is this particular error?

One common issue when trying to upgrade to Windows 10 from Windows 7 or 8 is incompatible software. Any installed software or app that isn’t compatible with Windows 10 will prevent you from continuing with the set-up. Normally, you’ll get an error message “What needs your attention” and it will ask you to uninstall a list of apps manually. Unfortunately, some users reported that they couldn’t find the app it asks to uninstall. In some cases, users said they’ve already uninstalled the app but it still won’t start the Windows 10 Setup.

Solution

Restoro box imageError Causes

This type of issue normally occurs because of the following:

  • Incompatible software/apps
  • Corrupted software/apps
  • Incomplete uninstallation

Further Information and Manual Repair

Here are some steps you can take whenever you encounter this error.

Note: Before taking any steps, make sure that you’re highly equipped to do so. Some steps might affect the system and even do more damage to your computer. You might also want to consider using an automated tool instead.

Method 1 – Perform a clean boot, then retry upgrading

A clean boot is normally done to start Windows using the least set of drivers and startup programs available. By doing this, it eliminates possible software issues that happen when installing or uninstalling a program in Windows 10.

Before performing a clean boot, make sure to take note of the following:

  • You need administrative privileges in order to perform this action.
  • When doing this, your computer might lose temporarily functionality. However, it will return after start-up.
  • It is highly advisable to not use the System Configuration to change advanced boot options.

Here are the steps to perform a clean boot.

  • Step 1 – Go to Start and search for msconfig
  • Step 2 – Go to System Configuration
  • Step 3 – Under Services tab, click on the “Hide all Microsoft services” checkbox. Then, choose to Disable all
  • Step 4 – Go to the System Configuration’s Startup tab. Then, click on “Open Task Manager”
  • Step 5 – In the Task Manager dialog box, you will see a Startup tab. Choose items that you want to disable and then click the Disable button
  • Step 6 – Close the Task Manager dialog box.
  • Step 7 – Go back to the Startup tab of the System Configuration box. Click “Ok” then proceed with restarting.

Method 2 – Manually uninstall programs from the Program Files folders

Instead of using the “add or remove programs” feature in Windows, you might need to manually install the program directly from the C drive. To do this, follow the steps below:

  • Step 1 – Go to the C drive, and look for the Program Files folders. For 32-bit users, you can find it at C:\Program Files. If you’re using the 64-bit version of Windows, go to C:\Program Files (x86) folder.
  • Step 2 – Find the “uninstall” application file
  • Step 3 – Right-click, and run the file as administrator. Wait for the uninstallation to finish. In some software, you need to restart your system before the uninstallation will take effect.

Note: In some cases, you may also need to search for files related to the program. You can use the search bar under Drive C to do this. Delete those files as well.

Method 3 – Create a new user account

Before upgrading to Windows 10, create a new user account. Make sure it has administrative privileges. From there, run the upgrade.

Method 4 – Use third-party uninstaller services

If you still can’t run Windows 10 Setup after the above methods, you might need to rely on a third-party service. Microsoft recommends Revouninstaller that can help you.

Before using this software, reinstall the application or utility that Windows 10 wants you to install. Then, use Revouninstaller to delete the program completely.

Method 5 – Disable third-party antivirus software

Some users who experienced this issue reported that it was solved after disabling or completely uninstalling the anti-virus software installed in their system.

Method 6 – Use a trusted automated tool

If after trying the above methods, the problem still persists, it might be best to use a trusted automated tool to fix the issue.

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0x800ccc79 Error Code - A Quick Fix

0x800ccc79 Error - What is it?

0x800ccc79 error is an error message that you may come across when sending emails through Outlook Express from Microsoft. This error message is accompanied by a notification that is displayed as ‘email was not delivered’ or ‘the server doesn’t support SSL connection’.

Solution

Download Available to Recover all Lost Outlook data

Restoro box imageError Causes

This error code 0x900ccc79 is triggered due to the following causes:
  • Problems related to email servers
  • Changes in the configuration settings
  • Corrupted Windows Registry

Further Information and Manual Repair

When you receive the error 0x800ccc79 it may hamper your ability to send emails. Therefore it is advisable to fix it to ensure your emails are sent and received without any difficulty.

This Outlook error 0x800ccc79 is quite easy to repair. By following the quick fix 0x800ccc79 error code solutions given below you can resolve this error in just a couple of minutes.

Here’s what you need to do to fix this error right away:

Cause: Configuration issues

Solution: If the error occurs due to Outlook Express being configured to use the SSL protocol while sending and receiving emails via the web, then to resolve it, you need to allow Outlook Express to bypass the Secure Socket Layer settings.

To do so, click on ‘tools’ and then on ‘Accounts’. Now select the email account that you want to modify.

Now select the ‘Properties’ tab and then click on ‘Advanced Settings’.

Here search for the following text message ‘This server requires a secure connection’. Once you locate it, uncheck all the checkboxes given next to this option. After that save the changes and restart Outlook Express to see bring the changes into effect.

Cause: Missing or Corrupt Registry Entries

Solution: If the error 0x800ccc79 occurs due to missing or corrupt registry entries, then the best way to fix this error is to download and install a good registry cleaner on your PC.

The registry cleaner will help you clean your corrupt and damaged Windows registry entries and get rid of this error right away. It is suggested you download the registry cleaner tool from a reliable website to avoid any malware or virus downloads simultaneously.

Once you download the registry cleaner on your system, click on scan. The cleaner will scan your computer completely for registry errors and show you the results in a list form.

After the scanning is complete, click on repair to fix the errors.

So, next time, if you or anyone at your office comes across the Outlook Express error 0x800ccc79, you can try these solutions and fix the error immediately without waiting for the network personnel to come and resolve it.

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