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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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Fix Windows Update Error 0x80070BC9
As you know, every Windows Update is essential for every Windows operating system. They have to be regularly installed, especially since they include various security updates that are important to the system. However, there are times when Windows Update fails to execute properly and you get errors like the error code 0x80070BC9. When you encounter this particular Windows Update error, you will get the following error message on your screen:
“0x80070BC9 – ERROR_FAIL_REBOOT_REQUIRED. The requested operation failed. A system reboot is required to roll back changes made.”
This kind of Windows Update error is most likely caused by a newly installed problematic software, corrupted Windows Update files, or policies that restrict the behavior of the Windows Module Installer. The Windows Module Installer, also known as “WMIW” or “TiWorker.exe”, is the one that checks for new updates from the Windows server and installs them on your computer. This is why you need to make sure that you do not have any policies that control the start behavior of the Windows Module Installer since this service must not be hardened to any start value and should be managed by the operating system. To resolve the Windows Update error code 0x80070BC9, you can check out the options provided below.

Option 1 – Try checking the status of the Windows Modules Installer Worker Service

Since the Windows Update error code 0x80070BC9 has something to do with the Windows Module Installer Worker service, you need to check its status in the Service Manager. Refer to the following steps to do so.
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Option 2 – Run the Windows Update Troubleshooter

You might want to run a built-in Windows Update troubleshooter to resolve the Windows Update error. It is one of the things you can check out as it is known to automatically resolve any Windows Update errors like error code 0x80072EE2. To run this troubleshooter, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Try contacting the IT administrator to modify the group policies

You could also try to contact the IT administrator to have the group policies modified. This option is applicable for company-managed systems. As mentioned, one of the possible causes of the Windows Update error 0x80072EE2 is the policies that control the start behavior of the Windows Module Installer. Thus, you need to have them removed so that the Windows Module Installer Worker service is managed by the operating system itself. And since there could be many policies, it is highly advised that you contact your company’s IT administrator to get the job done for you.

Option 4 – Try to install the Windows Updates in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing Windows Update error code 0x80070BC9. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
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Error Code 0x8024402f What is it?

Error code 0x8024402f is a Windows Update error indicating some sort of connectivity issue. Windows may show you the Error 0x8024402f in Windows 10 whenever you try to download and install new updates. This error is caused by small interruptions in communications between the computer to be updated and the update to be downloaded. These issues usually resolve themselves. Windows Firewall settings may also be blamed for this problem. Common symptoms
  • Error code 0x8024402f prevents you from installing the latest version of Windows 10
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Solution

Restoro box imageError Causes

  • This error is caused by a problem with the Microsoft .NET Framework 4 Client Profile.
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More Information and Manual Repair

Method 1:

  1. Exit Windows Update. Wait for 10 to 15 minutes, and then restart Windows Update to check for updates. OR
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Method 2:

Uninstall the Microsoft .NET Framework 4 Client Profile:
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  5. Reboot your computer
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Method 3:

Check your internet connection: As mentioned earlier the error code 0x8024402f is related to connection problems with Windows Update. It means that your computer isn’t able to connect with the Microsoft Update server; therefore you’re unable to receive any new updates. So, you either have a problem with the internet connection or the Microsoft Update server is corrupted. If the problem is caused by the Microsoft Update server, you just need to wait a while because Microsoft staff will most probably solve the problem quickly.

Method 4:

But, if the issue isn’t related to your internet connection, you should perform the following method:
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  3. Click on the Search Result.
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Now, establish your internet connection. The problem 0x8024402 should be solved by now and you’ll be able to update your Windows 10 Technical Preview to the latest 10049 builds.

Method 5:

Turn on Windows Firewall: If you have some anti-malware or antivirus on your Windows 10 PC, then it might turn off Windows Firewall on its own or create its own Firewall as default. If this is the case, you will need to turn on Windows Firewall.
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Method 6:

This is an advanced method:
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The cause of MSASCui.exe error is triggered by:
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Further Information and Manual Repair

When you experience an MSASCui.exe error on your PC, it is advisable to fix and repair it immediately before it causes serious damages to your system. Here are some DIY quick solutions to repair MSASCui.exe error:

Solution 1:

If the speed of your PC reduces significantly and you also see MSASCui.exe error message pop on your screen, then in this case it is advisable to uninstall the Windows Defender program from your PC. To do so, follow these instructions:
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Solution 2:

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What is OpenCandy?

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Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
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When your computer boots up or when it just woke up from sleep but it suddenly encounters a Blue Screen of Death error, saying, “HAL INITIALIZATION FAILED error with STOP CODE 0x0000005C”, then read on as this post will give you some fixes that might help in resolving the problem. You will see the following error message on your computer’s screen when this error pops up:
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Option 1 – Run CHKDSK command to repair hard disk errors

Running the Chkdsk utility could help you resolve the HAL INITIALIZATION FAILED error with STOP CODE 0x0000005C. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
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Option 2 – Run the DISM tool

If the first option didn’t work, then running the Deployment Imaging and Servicing Management tool can help you resolve the HAL INITIALIZATION FAILED error as it will repair the Windows System Image as well as the Windows Component Store in Windows 10.
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Option 4 – Try removing any external hardware

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Option 5 – Disable Fast Start-up

If you want your computer to boot faster, then you might have enabled Fast Start-up. This feature is ideal for computers that are using a hard disk drive. However, turning on this feature also means that when the computer boots, it might lag some drivers that are loaded when it initially boots up. Thus, it might be the potential cause of the UNEXPECTED STORE EXCEPTION BSOD error. Thus, you need to disable Fast Start-up. To do that, follow these steps:
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Option 6 – Disable your antivirus program

There are times when the antivirus program installed in your computer blocks file access and even disk access. Thus, disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 7 – Perform a Clean Boot

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the HAL INITIALIZATION FAILED error. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
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About Browser Hijackers

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Major signs that an internet browser has been hijacked

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How they get into your PC

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How you can fix a browser hijack

Certain hijackers could be removed simply by uninstalling the related freeware or add-ons through the Add or Remove Programs in the Windows control panel. But, many browser hijackers are hard to get rid of manually. Irrespective of how much you attempt to get rid of it, it may keep returning over and over again. You should think of undertaking manual repairs only if you are a tech-savvy person, as there are possible risks associated with tinkering around with the computer registry and HOSTS file. Industry experts always suggest users remove any malicious software including browser hijacker by using an automatic malware removal tool, which is better, safer, and faster than the manual removal method. To remove any type of browser hijacker from your system, you can download this particular top-notch malware removal software – SafeBytes Anti-Malware.

Virus Blocking Internet And All Antivirus Software? Do This!

Practically all malware is bad and the degree of the damage will vary greatly with regards to the type of infection. Certain malware types alter internet browser settings by adding a proxy server or change the PC’s DNS configurations. When this happens, you will be unable to visit some or all sites, and thus not able to download or install the necessary security software to clear out the computer virus. If you are reading this article, chances are you’re stuck with a malware infection which is preventing you to download and/or install Safebytes Anti-Malware program on your system. Follow the instructions below to get rid of malware by alternate ways.

Make use of Safe Mode to resolve the issue

If any malware is set to load immediately when Windows starts, stepping into safe mode may block this attempt. Since only the bare minimum programs and services start-up in Safe Mode, there are rarely any reasons for issues to happen. Below are the steps you should follow to take out viruses in Safemode. 1) Tap the F8 key repeatedly as soon as your system boots, however, before the big Windows logo or black screen with white texts appears. This should bring up the Advanced Boot Options menu. 2) Use the arrow keys to choose Safe Mode with Networking and press ENTER. 3) When you are into this mode, you will have an internet connection once again. Now, get the malware removal software you want by utilizing the browser. To install the software, follow the guidelines in the installation wizard. 4) Once the software is installed, let the scan run to eliminate viruses and other malware automatically.

Switch to an alternative browser

Malicious program code might exploit vulnerabilities in a specific internet browser and block access to all anti-virus software sites. The most effective solution to avoid this problem is to choose a web browser that is renowned for their security measures. Firefox has built-in Malware and Phishing Protection to keep you safe online.

Run anti-virus from a pen drive

Another solution is to create a portable anti-malware program on your USB stick. Adopt these measures to run the anti-malware on the affected computer. 1) Use another virus-free PC to download Safebytes Anti-Malware. 2) Mount the USB drive on the same system. 3) Run the setup program by double-clicking the executable file of the downloaded software, which has an .exe file format. 4) Select USB flash drive as the location when the wizard asks you where you want to install the application. Follow the on-screen instructions to complete the installation process. 5) Transfer the USB drive from the clean PC to the infected computer. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Click the “Scan” button to run a full system scan and remove viruses automatically.

Protect Your Computer Against Malware and Viruses With SafeBytes Anti-Malware

If you are looking to purchase anti-malware for your computer system, there are lots of brands and packages for you to consider. Some of them are great while some are scamware applications that pretend as legitimate anti-malware software waiting around to wreak havoc on the computer. You need to select a company that creates industry-best anti-malware and it has got a reputation as reliable. On the list of highly recommended software programs is SafeBytes Anti-Malware. SafeBytes has a good track record of excellent service, and clients are very happy with it. SafeBytes anti-malware is a trustworthy software that not only secures your computer system completely but is also very user-friendly for people of all ability levels. Through its cutting-edge technology, this software protects your PC against infections brought on by various kinds of malware and similar internet threats, including spyware, adware, trojans, worms, computer viruses, keyloggers, potentially unwanted program (PUPs), and ransomware.

There are many wonderful features you will get with this particular security product. These are some of the highlighted features included in the product.

World-class AntiMalware Protection: This deep-cleaning antimalware application goes much deeper than most antivirus tools to clean out your personal computer. Its critically acclaimed virus engine detects and disables hard to remove malware that conceals deep inside your personal computer. Live Protection: SafeBytes provides real-time active checking and protection against all of known viruses and malware. This utility will always monitor your PC for any suspicious activity and updates itself regularly to keep current with the latest threats. Web Protection: Safebytes allots all sites a unique safety rating that helps you to have an idea of whether the webpage you are going to visit is safe to view or known to be a phishing site. Faster Scanning: SafeBytes’s very fast malware scanning engine reduces scan times and extends battery life. Simultaneously, it will effectively detect and remove infected files or any online threat. Low CPU and RAM Usage: SafeBytes gives you total protection from internet threats at a fraction of the CPU load because of its advanced detection engine and algorithms. Fantastic Tech Support Team: You can obtain absolutely free 24/7 technical assistance from their computer experts on any product queries or PC security issues. SafeBytes will keep your computer safe from latest malware threats automatically with hardly any input needed from you again. You now may realize that this particular tool does more than just scan and eliminate threats from your PC. You will get the very best all-around protection for the money you spend on SafeBytes Anti-Malware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

If you want to do the removal of DigiSmirkz manually rather than employing an automated software tool, you can follow these simple steps: Go to the Windows Control Panel, click on the “Add or Remove Programs” and there, select the offending program to remove. In case of suspicious versions of web browser extensions, you can actually remove it through your browser’s extension manager. You may also want to reset your home page and search engine providers, and also clear your web browser cache and cookies. In order to ensure complete removal, manually examine your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that only advanced computer users should try to manually edit the registry because removing any single critical system file leads to a serious problem or perhaps a computer crash. Moreover, certain malware keeps replicating which makes it tough to remove. Doing this malware-removal process in Safe Mode is suggested.
Files: %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\fhibenoomgnppdhbjaephephkddnokof %LOCALAPPDATA%\DigiSmirkzTooltab Registry: HKEY_CURRENT_USER\SOFTWARE\DigiSmirkz HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\DigiSmirkz HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\digismirkz.dl.myway.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\digismirkz.dl.myway.com HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller DigiSmirkzTooltab Uninstall Internet Explorer
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Webpage was blocked (ERR_BLOCKED_BY_CLIENT)
If you are browsing the web but suddenly encountered the ERR_BLOCKED_BY_CLIENT error on your Chrome browser in Windows 10, read on as this post will guide you in fixing this problem. This kind of error has already been reported by a number of Chrome users and it seems that the problem has something to do with a plugin or extension. Here’s the exact content of the error:
“This webpage was blocked by an extension (ERR_BLOCKED_BY_CLIENT)”
This kind of error, as pointed out, could be caused by an extension or plugin on Chrome that is blocking the web page. It is also possible that the version of Chrome is obsolete or that there could be more than 100 bookmarks in the Bookmark Manager. Before you troubleshoot the problem, make sure that you download the latest version of Google Chrome and see if it fixes the error. If it didn’t, then you can try opening a web page in Incognito Mode or disable and remove the extension that’s causing the problem. You could also try to remove any surplus bookmarks.

Option 1 – Try to open the web page in Incognito Mode

The first thing you can do to fix the problem is to try opening the web page in Incognito Mode. When your browser is in this mode, it will work without extensions. This would help in fixing the problem especially if it was caused by some extension or toolbar in your browser. All you have to do is open any web page in Chrome and tap the Ctrl + Shift + N key combination to open a window in Incognito Mode.

Option 2 – Try to disable and get rid of the problematic extension

After you’ve isolated the problem and have determined that an extension is the one that’s causing it, then the next thing you have to do is to disable or get rid of that extension.
  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
Note: If removing the browser extensions or toolbars didn’t work, you can also try to reset your Google Chrome browser.
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Option 3 – Try removing surplus bookmarks

If your Chrome browser is already supporting more than 100 bookmarks, you might want to consider deleting them as it could also be one of the reasons why you’re getting the ERR_BLOCKED_BY_CLIENT error. To remove these bookmarks, just open the bookmark library by typing this address “chrome://bookmarks/” in the address bar of Chrome and tap Enter and press Shift and then select the surplus bookmarks by using the arrow keys. After that, click Delete to get rid of them.

Option 4 – Try clearing browser data

There are times when some data in the browser is conflicting with the loading of the website and triggers errors like ERR_BLOCKED_BY_CLIENT. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.
  • Open your Google Chrome browser.
  • After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
  • Now select every checkbox that you see and click on the Clear browsing data button.
  • Then restart your Chrome browser and check if you can now open any website or not.
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Remove login screen in Windows 10
Each time we turn ON our computer or wake it from hibernation we are greeted with a Windows login screen where we need to provide login credentials in order to get into Windows itself and start working. This method of preserving data and privacy is perfectly fine and as a matter of fact, it is recommended for mobile computers but if you have a home computer in a safe environment where no one will try to look at your data or rummage through your personal stuff then removing login screen is safe enough action and can cause you a lot piece, from time-saving to less frustration on every restart or sleep action. In previous Windows versions, it was much easier to turn off this feature but it seems Microsoft has determined that our privacy and security are important and somewhat removed the ability to turn OFF the lock screen. In this guide, we will show you how you can still remove the lock screen and automatically log in with your account like in the good old days. The first thing you need to do is to press ⊞ WINDOWS + R  to bring up the Run dialog keyboard with windows and r markedIn the dialog, type in netplwiz and press ENTER. run dialog with netplwiz typed inYou will find yourself in the User Accounts window, inside deselect Users must enter a user name and password to use this computer. Press OK user accounts windowSign in the window will pop up where you will have to type in your password and confirm it in order to start the feature. automatically sign in dialogAfter typing in your password and confirming it, press OK. That's it, next time you wake your computer from hibernation or turn it ON, you will automatically be greeted with a desktop instead of a Windows login screen.
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Fix Error Code 30088-26 in Windows 10
Error Code 30088-26 is shown when the user tries to install the MS Office suite to their PC. It is mostly due to several reasons including corrupted Office installation, the remnant of old office installation, or even Windows updates. We will cover all reasons along with provided solutions to each one. Follow the guide below to address each scenario with the fix for it.

Corrupted Office installation

In order to fix this issue, you will need to repair the installation itself.
  • Press ⊞ WINDOWS + R to open the run dialog keyboard with windows and r marked
  • Inside run dialog type in Control Panel run dialog with control panel typed in
  • In the control panel double click on Programs and features control panel programs and features selected
  • In the list of installed application find MS Office and click on it to select it
  • On top, just above the application list click on the change uninstall office screen
  • Office dialog will be opened with multiple choices
  • Click and select Online repair and then click on Repair
  • Make sure that you have a stable internet connection and leave the process to be finished

Remnants of old office installation

Manually cleaning remnants of old office installation is not an easy task and it can be different from system to system depending on the previous Office version. Luckily Microsoft has a dedicated office cleaning tool made for purpose of removing old tails and remnants of old office installations.
  • Download tool heremicrosoft troubleshooter
  • After the tool has been successfully downloaded, double-click on the .diagcab file to open it
  • Click on Advanced and make sure that the box associated with Apply repair automatically is checked.
  • Click the Next button to proceed
  • Wait until the initial detection phase is complete, then click on Installing at the first prompt
  • Select the program that you’re encountering issues with (most likely Microsoft Office) and click Next once again
  • At the next screen, click on Yes, try to uninstall
  • Wait until the operation is complete, then restart your computer and re-install the Microsoft Office suite

Windows Updates

After digging and trying out various solutions for this issue we came to the conclusion that this error can occur if Windows is not fully updated, and by fully updated we mean fully, not just critical updates, but all available ones. Check-in your setting to see if there are some uninstalled or pending updates waiting to be installed and if that is the case install them all. After completely updating your Operating system error should vanish and you should be able to install Microsoft office without issues.
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