Logo

How to Fix Remote Desktop Black Screen issues

According to some reports, using RDP or Remote Desktop Protocol on recent versions of Windows 10 results in a black screen. One encounters this issue is when using the Remote Desktop Connection feature on Windows 10. The real causes of this black screen are either the display drivers or some misconfiguration with the Remote Desktop Connection utility.

In most cases, the Remote Desktop in Windows 10 will display a black screen and then disconnects afterward. To fix this kind of issue on your Remote Desktop, there are two suggestions you need to check out. First, you can try to disable the persistent bitmap caching, and then you can also try to update your display driver. Follow the given options below for more troubleshooting instructions.

Option 1 – Try to disable Persistent Bitmap caching

The first thing you can do to resolve the black screen issue with the remote desktop is to disable the persistent bitmap caching. All you have to do is follow these steps:

  • First, open the Remote Desktop Connection client.
  • Next, click on the Show Options button to configure the Remote Desktop Connection.
  • After that, go to the Experience tab and uncheck the Persistent bitmap caching option.
  • Once done, you should now be able to connect to the remote computer without the black screen.

Option 2 – Try to update or rollback the Graphics driver

You can try to update your Graphics card driver using the Device Manager in your computer to resolve the blank dialog boxes problem or you can also go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

To update your Graphics driver via Device Manager, refer to these steps:

  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: If updating the Graphics driver didn’t fix the problem, you can also try to roll back to its previous version and see if that helps or you could also try to roll back, update or reinstall the Network Adapter drivers.

Option 3 – Try performing a System Restore

You might also want to perform a System Restore that might help you in fixing the error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Using ???? and other emoji in Windows
Did you know you can use emoji in file names inside Windows 10? It is no secret that emojis are basically everywhere and Microsoft has seen this and integrated them into Windows itself, so you can name files using emojis or combine them with text. Placing emojis in file names or in the text is extremely easy, all you have to do is press ⊞ WINDOWS + . and the emoji dialog will open from where you can find which emoji you would like to use. And that's it, you just used emoji for the file naming.

!!!NOTE!!!

In theory, some applications may not like these emojis if they don’t support Unicode characters. However, modern applications are designed to work with a broad set of languages that should properly support emojis. For example, the classic Windows Command Prompt can’t see emoji characters in file names properly, but both PowerShell and Microsoft’s new Windows Terminal can display them properly. If you do run into a problem, you can always open File Explorer and rename the affected files and folders to remove the emoji characters. You can then use those files in applications that don’t properly support emoji file names.
Read More
Windows Upgrade/Activation error 0xc03f6506
There are a lot of home users that often get a computer that comes installed with the Windows 10 Home. And since Windows 10 Pro offers more features and utilities compared to Windows 10 Home, a lot of users also prefer to upgrade their Windows 10 Home computers to Windows 10 Pro. However, while doing so, a number of users reported that they encountered error 0xc03f6506 and they were not able to proceed with the upgrade. If you are one of these users, when you encounter error 0xc03f6506, you will see the following error message on your screen:
“The last product key you entered can’t be used on this copy of Windows (0xc03f6506).”
This particular error tends to occur when you go on to activate Windows 10 although it can also appear during the upgrade process. In such cases, you will see the following error message:
“Unable to upgrade your edition, We can’t upgrade your edition of Windows. Try upgrading your edition of Windows again. (0xc03f6506).”
To fix the Activation Error Code 0xc03f6506 in Windows 10, use the options provided below as references but before you proceed, make sure that you create a System Restore point first.

Option 1 – Try to use the Registry Editor

If you have already upgraded from Windows 10 Home to Windows 10 Pro and you’re having trouble with its Activation, then you might want to apply some registry tweaks to fix the problem. How? Refer to these steps:
  • Tap the Win + R key combination to open the Run dialog box.
  • Then type “Regedit” in the field and click OK or tap Enter to open the Registry Editor.
  • Next, navigate to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersion
  • From there, look for a DWORD named “EditionID” and once you found it, double click on it and change its Value data to Windows 10 Professional.
  • After that, look for another DWORD named “ProductName” and double click on it to change its Value data to Windows 10 Professional.
  • Once you’re done, restart your computer to apply the changes made successfully.

Option 2 – Try to use Command Prompt

If the registry tweaks you applied didn’t fix the Activation error, then you can try using Command Prompt instead. Note that you can use this option in both scenarios pointed out above.
  • First, you have to insert a bootable drive of the Windows10 installer.
  • Next, tap the Win + X keys and select Command Prompt (Admin) from the menu.
  • After opening Command Prompt as admin, navigate to the root location of the bootable drive inside the Command Prompt command line.
  • Once you’re already there, type the following command and tap Enter:
setup.exe /auto upgrade /pkey <YOUR WINDOWS 10 PRO EDITION PRODUCT KEY>
After entering the command, check if it was able to fix the Windows Upgrade or Activation error 0xc03f6506. If not, refer to the next given option below.

Option 3 – Try to disable the Network Adapter

Just like the second option, you can also use this option for both the given scenarios above.
  • Tap the Win + X keys and select Network Connections from the menu.
  • This will open the settings for your network and on the left side panel, click on the “Change adapter settings” link. This will open Control Panel.
  • From there, click on the network your computer is connected to, and then right-click on the Network Adapter that you are using and select Disable.
  • After disabling the Network Adapter, try to switch to the edition of your copy of Windows 10 again and see if the problem is now fixed and don’t forget to double click on the disabled Network Adapter to get back on the Network.
Read More
How to Fix Error Code 0x8007232B

Error Code 0x8007232B (Code 0x8007232B) – What is it?

Error code 0x8007232B (Code 0x8007232B) is an error that occurs when you attempt to activate Windows Server 2008 or Windows Vista.

Common symptoms include:

  • Attempting to activate Windows 7, Windows 8, or Windows Server 2012 and you receive an error message.
  • The error message says: “Windows could not be activated. Key management services host could not be located in domain name system, please have your system administrator verify that a KMS is published correctly in DNS”
  • The error message says “The directory name, file name, or volume label syntax is incorrect”.

Error Causes

  • Error Code 0x8007232B occurs when you attempt to use media that is volume licensed to install: Windows 8, Windows 7, Windows Vista Enterprise, Windows Vista Business, Windows Server 2012, Windows Server 2008, Windows Server 2008 R2.
  • This error code also occurs when the activation wizard is unable to connect to a Key Management Service host computer.

Further Information and Manual Repair

Error code 0x8007232B can be seen when you are trying to activate windows, on several different operating systems. This problem can usually be easily corrected, but in the event that it can't, please contact a computer repair technician. When you try to install any of the previously mentioned Windows products, they use a generic product key to install the volume-based license software. If you do have a KMS host computer configuration and see these error codes, that means the correct DNS entries are not being seen on the computer. If there is not a KMS host computer setup, you need to do this setup, otherwise switch to a MAK product key method, and activate the volume license installation that way.

Method One:

Using a Multiple Activation Key as opposed to KMS activation

  1. Click the Start icon, click on All Programs, click on Accessories, right-click on Command prompt.
  2. Click on “Run as administrator”. Type in the password or provide confirmation if prompted for administrator password or confirmation.
  3. When asked for the command prompt, enter in the following and then hit the Enter buuton: slmgr -ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx  Note: this placeholder represents the MAK product key.

Method Two:

Configure a KMS host server for the clients to activate against.

A KMS host server needs to be configured for the clients to activate against. When there are no KMS host servers configured near you, install and activate a KMS server key. After this, configure a computer on the network to host this KMS software and publish the Domain Name System (DNS) settings.

Method Three:

When the client cannot locate a KMS host on the network for activation:

1. Verify that your computer has the KMS host installed and activated by using a KMS key that is registered in DNS. You will follow these steps to do that:

  1. Click the Start button, click on All Programs, click Accessories, and then right-click on Command Prompt.
  2. Click on Run as Administrator. Type the password or provide confirmation if you are asked for an administrator password or for confirmation.
  3. In the command prompt box, type the following command and press ENTER: nslookup -type=all _vlmcs.tcp>kms.txt
  4. Then open the KMS.txt file generated by this command. The file will contain at least one entry that relays the SRV service location.

2.  A KMS host server registers a DNS SRV record once every 24 hours by default. You should check the registry to see if the KMS host server is registering with the DNS. Follow these steps to do so:

  1. Click on Start, type in regedit, and then press Enter.
  2. Locate HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsNTCurrentVersionSL and then click on it.
  3. The KMS server does not register in DNS if the DisableDnsPublishing subkey is existing and has a value of 1. If this subkey is missing altogether, create a DWORD value called the DisableDnsPublishing. If the dynamic registration is suitable, the subkey value should be changed to 0. Right-click DisableDnsPublishing, click on Modify, enter 0 into the Value data box, and click OK.
Read More
Protestware, what it is, and why it is a bad thing

The author of the famous software library mode-ipc that gets over a million downloads per week found that it has some questionable code inside. The code itself behaves like this: if it finds out that your location is within Russia or Belarus it will try to replace the contents of all files on the computer with a heart emoji.

One important thing is that we here are not supporting the current Ukrainian situation and are against any type of violence or war but we also do not support this kind of behavior as well. If we look at this only from a technical perspective, we would then classify the mode-ipc library as malware and a harmful piece of code no matter the motivation behind it.

code block

So this so-called protestware is well basically malware, but not always, it will protest when certain conditions are met. The issue with this is that companies and users should not be placed under harm if they do not share the personal view of the code author. Imagine if, for example, I would publish code to delete all pictures from your computer if my code found out that you do not like metal music. I guess you not liking metal music and war in Ukraine are two very different things but the source is the same, unreliable code that invades your privacy in order to serve one purpose, punishment for disagreeing with my personal views and that should not be allowed.

Not all protestware are equal, some will not harm your computer on purpose, they will just annoy you with some messages like viruses did in their infancy stages, others might place some developer sanctions but no matter the outcome basic principle is the same, it does something without user consent and without informing the user that something like that might happen.

On the internet, many blog posts and discussions were open about this issue and its morality. Discussion is still active with different takes on the situation and how to prevent it. Our take on this matter is that professional developers should have standards and not submit to doing harm for the sake of personal views and feelings.

In the long run, this kind of behavior and practice can only harm developers involved in this kind of entanglement. Infected libraries will in time stop being used since people would not trust them and authors will have a stain on their name as impulsive or not trustworthy.

Read More
Configuring Snapping feature in Windows 11
The Snapping feature was introduced as an essential part of Windows 11 and I like it very much, it lets you organize your opened windows much faster and with more control. However, some people do not like the feature, worry not because you can turn it off, or if you prefer you can just remove the showing layout option that is shown when hovering over Minimize/Maximize button.

Snapping feature windows 11Removing options all together

To completely turn off Snap layout in Windows 11 follow these steps
  1. Open Windows 11 settings by pressing ⊞ Windows + I
  2. Select System on the left part of the screen
  3. In System options select Multitasking
  4. At the top of Multitasking Click on the switch next to Snap Windows
  5. Close settings
Changes will be automatically applied and you will no longer have Snap layout functionality.

Removing layout graphic from Snapping feature

If you like the snap Layouts feature but are not very fond of the layout graphic that is popping up each time you hover over Minimize/Maximize button do not worry, there is an option to turn just that off and keep the feature itself.
  1. Open Windows 11 settings by pressing ⊞ Windows + I
  2. Select System on the left part of the screen
  3. In System options select Multitasking
  4. Click on the Snap Windows menu
  5. Deactivate Show Snap Layouts When I Hover over a Window’s Maximize button
  6. Close settings
Now you will be able to use the Snap Layout feature without layout graphics showing. If you want to reverse any of these options and go back to standard-setting, just follow the steps and turn features ON.
Read More
What to do if Windows 10 Taskbar Volume Control is not working
The quickest way to control and manage the volume of your Windows 10 PC is using the Volume control icon in the system tray. However, you might encounter issues in using it especially if you recently updated your PC. After the update, if it no longer responds to mouse clicks, be it a right-click or left-click, read on as this post will show you what you can do to remedy that issue. If you think that you’re the only one who has experienced this problem, you are mistaken as several users also reported that the volume icon does highlight and shows the volume level if you hover the cursor over it but it does not really do anything at all. This is definitely the quickest way to change the audio output in Windows 10 especially when you have to change from speakers to your earphone and whatnot. If you are one of the users whose Windows 10 Taskbar Volume Control icon has stopped working and every time you click on the icon and nothing happens and you’re still not able to adjust the volume of your Windows 10 computer, read on as this post will show you what you can do to fix that problem. Although the audio is working just fine, you will still not be able to adjust the volume from its control icon. The problem is most likely related to the UI interaction. There are times when icons in the taskbar also experience the same issue where you can hover your mouse over them but nothing happens when you click on them. As mentioned, the issue with the volume icon does not seem to affect the actual audio of the computer. Double-check to confirm and if it turns out that the audio is indeed working fine, you can use the hardware of your keyboard to manage and control the volume, however, the software just won’t work. This issue is really inconvenient especially for users who connect their laptops to a bigger display. To fix this issue, here are some suggestions you need to check out.

Option 1 – Try to restart the Windows Explorer

This option may sound silly but it has actually worked in fixing the issue for some users. So if anything gets stuck on the taskbar or system tray, the best way to revive them is by restarting Windows Explorer.
  • Right-click on the taskbar and then select the Task Manager.
  • Next, look for Windows Explorer under the Processes tab.
  • Then right-click and select restart.
  • After that, wait for the restart process to be completed and for the user interface to refresh. Note that you will notice the Taskbar disappearing and reappearing again. It will reload the entire user interface and allows you to access the volume icon. It should work this time.

Option 2 – Restart the Audio services

Restarting the audio services in your computer can also help you fix the volume control issue and to do that, refer to these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Type in “services.msc” in the field and hit Enter to open Services.
  • From there, look for Windows Audio and then right-click on it and go to Properties.
  • After that, you have to make sure that the Startup Type is set to Automatic.
  • Then click on the Stop button. Once it has stopped, start it again.
  • Now restart your computer and see if you can now access the volume icon on the taskbar.

Option 3 – Try to update or roll back the Audio driver

If the glitch in your audio has something to do with software, chances are it might be related to the audio driver – it could be that the newest version of your Windows 10 does not work well with the old version of the driver. This is why you have to update your audio driver to the newest available version.
  • Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
  • Expand the section for the outdated device drivers.
  • And then select the outdated driver(s) and right-click on it/them.
  • From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the driver.
  • Then also click on the option, “Search automatically for updated driver software.
  • Restart your PC after the installation.
Note: If updating the Audio driver didn’t work, you can go to the website of your PC manufacturer and look for the support section where you can download the drivers for your computer. You just need to take note of your PC’s correct model and model number so you can find the appropriate driver.

Option 4 – Try running the Playing Audio Troubleshooter

Since the Windows 10 operating system has the Playing Audio Troubleshooter, you can use this troubleshooter to try and fix the volume control issue on your PC. You can access this tool in the Control Panel or in the Taskbar Search and even on the Troubleshooters page of Windows 10. Run this troubleshooter and see if it can fix the issue or not.
Read More
Microsoft Designer, a new app from MS

Microsoft Designer, a new application developed by Microsoft will bring design backed with DALL-E 2, an AI image creation open-source software. The new app is shown as a dedicated graphic design tool that will help you in the creation of stunning social media posts, invitations, digital postcards, graphics, and more, all in a flash.

Use of the application will be by typing headings and then typing text into the prompt to generate a background image. Since Microsoft uses DALL-E 2 for image creation output should be fairly good but if you wish you will be able to use your own images instead of using AI to generate one.

microsoft designer

The designer will be a free application once it is ready and it already has a web preview version, also free but with a waitlist. There will be premium features inside the app once it is released that will be available to Microsoft 365 Personal and Family subscribers. Microsoft also wants to add a version of a designer directly to the Edge browser as well.

Read More
Use the Installation Media to Repair or Boot
If you are not able to access the Windows 10 Advanced troubleshooting options within Windows then you’ve come to the right place as this post will guide you on how you can repair or boot the Windows 10 installation without losing data using the bootable installation USB or DVD media. To repair or boot Windows 10 using the installation media, you have to download the Windows ISO, create a bootable USB or DVD drive, boot from the media and select “Repair your computer” and then select Startup Repair under Advanced troubleshooting. To get started, follow the given steps below carefully. Step 1: Frist, download the Windows ISO. Although this is not necessarily needed, it’s still better if you download the Windows ISO first so make sure that you download the same ISO version as installed on your computer. Step 2: Next, create a bootable USB or DVD drive.
  • Insert your USB drive into your PC.
  • Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
  • Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
  • After that, you should see a new black and white window that would say, “DISKPART>”.
  • Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
  • Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
  • Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
  • Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
  • A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
  • Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick
Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.
  • After that, type in this command and tap Enter after – active
  • Finally, type this command and hit Enter to exit the utility – exit
  • After you prepare the image for the operating system, save it to the root of your USB Storage device.
Step 3: After creating a bootable drive, boot from the media and select the “Repair your computer” option. Once you boot from the USB drive, it will start the Windows 10 installation right away. So you must not keep on clicking Next as you will end up installing Windows. You need to look for the “Repair your computer” link on the first installation screen and click on it and then boot your computer into Advanced Recovery. Step 4: Select Startup Repair under the Advanced options screen
  • Once you’re at the Advanced Recovery screen, select Advanced Options and select Troubleshoot.
  • After that, look for the Startup Repair and click on it and then follow the next on-screen instructions. This solution will help you fix issues that do not allow you to boot into your computer.
  • On the next screen, you will see the admin account with its name. Click on it and verify using the account password associated with the email.
  • After verification, it will start to diagnose your computer and automatically resolve any detected issues related to boot.
  • After the issue is fixed, your computer should reboot normally and you should now be able to use it. Note that your personal files are still intact since the process didn’t delete or wipe them out.
Read More
Install Windows 11 on any computer officially
Windows 11 system requirementsMicrosoft’s initial Windows 11 hardware requirements were not really well received by users and they were not really clearly represented from the start making a lot of potential customers slowly drift away from the hype. It seems that Microsoft has acknowledged this since they have changed their tune about system hardware requirements for the upcoming Windows 11. It seems that Windows 11 will be able to be officially installed on unsupported computers but with a little inconvenience.

What is a catch?

Windows 11 will still have the same hardware requirements and if the PC meets them, that computer will be officially supported, other ones (any that can run Windows 10) that do not meet system requirements can still run Windows 11 but the system will have to be clean installed. So no upgrade option for old computer users, just a clean install. This means of course that you will need to download the ISO image and make a bootable USB in order to install it. Also since you will be doing a clean install do a backup of the hard drive since it will need to be formatted. Also, Microsoft has stated that with unofficially supported PC some driver updates might not be delivered leaving you with either older driver versions or relying on your hardware manufacturer on them. This is still not confirmed by Microsoft, just stated as an option. We will see how it goes.

Conclusion

It is very good that Microsoft has reconsidered its system requirements and will not stubbornly push its initiatives over the top requirements allowing even older computers to install new OS. I am sure over time lot of users will upgrade their hardware and drive into officially supported waters, but it is good that they will be able to use new OS on their current hardware.
Read More
MSASCui.exe - Quick Fix Guide
MSASCui.exe is a digitally signed file from Microsoft located in folder C:\Program Files\Windows Defender. It is a component of Microsoft Windows Defender Antispyware. This file is responsible for performing spyware scans. It is already installed in Windows Vista operating system. MSASCui.exe becomes an error code when it is found in another path. It is categorized as a Windows runtime error.

Solution

Restoro box imageError Causes

The cause of MSASCui.exe error is triggered by:
  • Corrupt or damaged registry entries
  • Virus Infection
The potential risks of MSASCui.exe error are:
  • Slow PC performance
  • Data loss
When this file becomes an error, it will display messages like:
“This application has failed to start to run on Windows because MSASCUI.exe cannot be found.” “Windows Defender cannot work properly and protect the Windows system effectively”
The message will keep popping up on your computer screen time and again.

Further Information and Manual Repair

When you experience an MSASCui.exe error on your PC, it is advisable to fix and repair it immediately before it causes serious damages to your system. Here are some DIY quick solutions to repair MSASCui.exe error:

Solution 1:

If the speed of your PC reduces significantly and you also see MSASCui.exe error message pop on your screen, then in this case it is advisable to uninstall the Windows Defender program from your PC. To do so, follow these instructions:
  • First, open the Windows Task Manager by pressing the “Ctrl, “Alt” and “Delete” keys on the keyboard.
  • Now click the ‘Processes’ tab. This will show the currently running processes on your system.
  • Scroll down and click on “MSASCui.exe” and then end the process. This will stop the program from running on your PC.
  • After this go to the start menu and double click on ‘My Computer’ and click on the C drive.
  • Choose the option ‘Program Files’ and then click on the ‘Windows Defender’ folder.
  • Now to delete this folder, right-click and select ‘delete’. This will uninstall the program, fix the MSASCui.exe error, and also improve the performance of your PC.

Solution 2:

If you find the MSASCui.exe file located in some other path, then this is an indication of a virus. In this case, it is recommended to run an antivirus program on your PC to scan and delete all viruses. If you don’t have an antivirus program already installed on your system, then you should download it. Once antivirus software is downloaded, simply run it to scan viruses and then click on delete to remove all the viruses on your system. This will help you resolve the MSASCui.exe error caused by malware on your PC right away.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status