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Fixing the Port in use, please wait

Recently, a number of Windows 10 users reported an issue wherein they try to print from their PCs but were unable to and got an error message instead that states, “Port in use, please wait”. However, no matter how long they waited, nothing changed and they were still unable to print from their computers.

On the other hand, when some of the users attempted to print wirelessly from their mobile devices, the printing continues which indicates that there is some issue between the computer and the printer. So if you are one of the users who are currently facing this problem, then this post should help.

To fix this issue with your Printer, here are some possible fixes you can try that might work.

Option 1 – Run the Printer Troubleshooter

The first thing you can do to fix the “Port in use, please wait” error is to run the Printer Troubleshooter. This built-in troubleshooter in Windows 10 can help you fix most print issues. It checks if you have the latest printer drivers and then tries to fix and update them automatically. Aside from that, it also checks if you have connectivity issues or if the Print Spooler and the required Services are running fine. To run it, follow the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msdt.exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
  • Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try updating the Printer drivers

You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.

  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
  • Restart your PC and then click the “Search automatically for updated driver software” option.

Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.

Option 3 – Try selecting the correct port for your Printer

If the first two options given above didn’t work, then maybe it’s time to select a correct port for your printer since the wrong port has been selected which is why you’re getting the “Port in use, please wait” error.

  • Open “Devices and Printers” from the Start search.
  • Next, look for your printer from the list of devices and right-click on it, and then select Printer Properties.
  • Now go to the Ports tab under the newly opened Properties window and make sure that the port type matches the connection on the list of ports currently in use.

Note: If your printer is using a USB connection then the port should have a USB or DOT 4 in its description but if your printer is using a network connection then it should have the following description:

  • WSD
  • Network
  • IP

And if you notice that there are several listings for the same type of port, you have to change the selection to a different one and then click the OK button to save the changes made.

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How to know if you have keylogger in Windows
Hello and welcome everyone, today we will be talking about dreaded keyloggers, why they are dangerous, and how to know if you might have one in your system. Keylogger is a malicious application placed in your system and hidden with only one goal in mind, to get information about what are you typing and by that means for a person who infected you to get information about your credit card information or other sensitive data. They can be introduced into your systems in various ways and often can not be detected easily. Modern antivirus applications have ways of detecting them and removing but this tutorial aims to teach you how to spot them all by yourself since new keyloggers are produced daily and sometimes relying on antivirus alone is not enough. Unlike viruses and trojans, keyloggers are not heavy on system resources and you will not feel slow down on your computer if you have one which makes them harder to sport with regular work. Some of them can be even tracking you on the website and not even be physically present on your computer. Generally, we could categorize keylogger into 4 categories:
  1. Web browser-based keylogger. Some websites would have CSS scripts, input web forms, or so-called man in the middle keylogger. Lucky for us even Windows defenders with the latest update can detect this type of keylogger and successfully deal with it and how keylogger itself is not present on our system we are safe.
  2. General spyware keylogger. This keylogger is present in your system, usually, it infected it via email attachment, social media download, torrent download, some malicious so-called fixer application, etc. Most antivirus applications and windows defenders can detect these types as well and remove them successfully.
  3. Kernel-level keylogger. This keylogger is a more dangerous type they tend to operate underneath Windows as a rootkit and can go undetected by antivirus and windows defenders.
  4. Hypervisor-based keylogger. This is the most dangerous keylogger, they use virtualization techniques to hide and mask themselves as a replica of the operating system and they scan all keystrokes by the user. These are very rare keyloggers but they do exist.
If you suspect that you have a keylogger or just want to check your system for precaution reasons follow these tips and guides and luckily you will solve your issue in no time and your data will be safe.
  1. Use Task Manager to find suspicious entries.

    Task manager is a great application implemented in Windows that is constantly monitoring and showing all services, applications, and processes currently running on your system and thus a great tool to monitor your system if you know how to use it. First, open task manager by pressing CTRL + SHIFT + ESC Then take a good look into it, try to find suspicious names, probably duplicate of running application, something like Windows logon application, or keylog or anything similar which seems out of ordinary. If you manage to find a suspicious running application right-click on it and close it. Also while you are in task manager jump into the startup tab and check to see are there some unusual applications starting with your Windows, if you find anything, disable it right away. This is the most simple and quickest way to get some information right away if you suspect to have some simpler keylogger in your system.
  2. Use the command prompt to monitor your network.

    In order to check connections to your computer and find potential suspicious ones start the command prompt in administrator mode, press ⊞ Win + X, and choose command prompt (administrator). type in netstat -b and press ENTER. All website and application connections to your computer are now visible. ignore svchost, edge browser, windows store, etc ad check the IP of the remaining ones using the internet.
  3. Use keystroke encryption.

    Install encrypting software and even if you have a keylogger, the application will encrypt each stroke and all that attacker will get is gibberish
Please remember to always download files from trusted sources, do not open unknown emails, and do not share your information publicly. Take common protection steps in order to protect yourself in the digital world.
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Fix rtwlane.sys Blue Screen error in Windows
This post will walk you through fixing the rtwlane.sys Blue Screen error. This kind of BSOD error belongs under the category of the “DRIVER IRQL NOT LESS OR EQUAL” Stop errors. If you encounter this kind of Stop error then it means that a kernel-mode driver tried to access pageable memory at a process IRQL that was too high. The main issue with the rtwlane.sys Blue Screen error has something to do with the Realtek PCI-E Wireless LAN PCI-E NIC driver. In other words, it has some issues with the wireless card of your computer which is built by Realtek. And since it this error concerns your wireless card, you might also experience some connectivity problems with your computer as the wireless card refuses to find any network connections and even randomly disconnects. To resolve this problem, you need to refer to the given options below.

Option 1 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like rtwlane.sys Blue Screen error. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Try to update or rollback your Network driver

If you have updated the driver software as of late and you suddenly got this BSOD error, you might have to roll back the device driver – in other words, switch back to the previous working version. To do that, follow these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • From the list of Network Drivers, look for “Realtek <Model> Wireless LAN 802.11n PCI-E NIC” and then right-click on it and select Update Driver.
  • Restart your PC and see if it helped in fixing the BSOD error.
Note: If you see any of the following entries under the Network drivers, you might want to download their latest available versions from each one of their manufacturer’s websites.
  • Realtek High-Definition (HD) Audio Driver
  • Realtek Card Reader Driver
  • Realtek Local Area Network (LAN) Driver
On the other hand, if updating the Network driver didn’t help, you can also try to roll back to its previous version.
  • Open the Device Manager again and then look for Network Drivers.
  • Next, select Realtek <Model> Wireless LAN 802.11n PCI-E NIC from the list of Network Drivers and then double click to open a new mini window.
  • After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the Realtek driver.
  • Now restart your computer to successfully apply the changes made.

Option 3 – Try running the System File Checker Scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Netwtw04.sys failed BSOD error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
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How to Fix Windows Store Error Code 0x80240017

Error Code 0x80240017 – What is it?

Error code 0x80240017 is associated with installing or updating a Windows Store app. This error is more common in Windows 8 and Windows 8.1. It appears due to missing certain system files and also corrupt registry.

Common symptoms

  • When you try to install a Windows Store app on a PC running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, the installation fails and you receive an error message: 0x80240017
  • Certain apps may become unresponsive.
  • You may not be able to download apps or Windows update
  • You may have difficulty updating or installing and uninstalling other built-in programs inside Windows 8 and Windows 8.1.
  • When you have multiple applications running, you may experience crashes and freezes.

Solution

Restoro box imageError Causes

The error code 0x80240017 in Windows 8.1 or Windows 8 usually appears due to the fact that your system has changed after you installed a third-party application. It might also appear if registry entry has changed after a reboot of the operating system and you do not have the required permissions. Other causes may be due to:
  • Corrupted, broken, or missing system files.
  • Malware/spyware infection or virus attack
  • Hardware/RAM decline
  • Fragmented file
  • Unnecessary or redundant program installations

Further Information and Manual Repair

Repairing Error Code 0x80240017 in Windows 8/Windows 8.1

Method 1:

Resetting Windows Store app:
  1. Press and hold the Windows key and press R. This will open up the Run command
  2. Now, type exe and hit Enter
  3. Just wait for it to finish and it will re-launch Windows Store. Now, try and install the app you were trying to install which was previously showing an error.
This basic solution will delete the cache and reset Windows Store.

Method 2:

Using Windows troubleshooter:
  1. Click on Search on the Charm bar and type Troubleshooting. Click on the very first option.
  2. A new window will open. Click View all from the left pane.
  3. Scroll down to the bottom and click on Windows update.
  4. Troubleshooter window for Windows update will pop up. Click on NEXT. It may ask you for administrative permission.
  5. The troubleshooter will automatically detect problems and fix them.
  6. Now, close this window and try download/install the app which was previously showing an error.

Method 3:

Disable Proxy Settings: Disable proxy server on Internet Explorer
  1. Press the Windows + R Run window will appear.
  2. Type cpl and hit Enter
  3. Click the Connections tab and click LAN settings
  4. Under proxy server uncheck “Use a proxy server for your LAN”
  5. Click OK
Now try to install apps from Windows Store.

Method 4:

Boot in Safe Mode:
  1. Open Run command as previously described
  2. Type MSConfig
  3. Click on the Boot tab
  4. Tick Safe boot in Boot option
  5. Select Network
  6. Click Apply and OK
  7. Reboot your system
Your system will boot in Safe mode with Networking. You may now try and open Windows Store and should not see any errors.

Method 5:

Note: It is recommended that you back up your files and folders before attempting this step:
  1. Move the mouse cursor over to the upper right side of the screen.
  2. A menu will pop up on the left. Click on the “Settings” feature on the menu.
  3. On the Settings window, click on the “Change PC settings.”
  4. Now, left-click on the “Update and recovery” feature.
  5. For the next step, left-click on the “Recovery” feature.
  6. There is an option here saying “Refresh your PC without affecting your files.” There, left-click on the “Get started” button.
  7. Now, follow the instructions on the screen to finish the Refresh process.
  8. After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
  9. Check again to see if the error 0x80240017 has been fixed.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.
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Run Windows Updates from Command Line
As you know, one of the most highlighted features of Windows 10 is Windows Updates. It was offered to the customers as a service rather than a product with the release of Windows 10 under the scenario of Software as a Service which led to Windows Updates being set by default on Windows 10 and without an option for any users to disable it. Although not all users are happy with what Microsoft did, this is an ultimate step towards the greater good of all its customers since Windows Updates helps users in keeping their computers secured against all kinds of threats as well as provide them with the greatest and latest updates from Microsoft. So if you are one of those users who approved of the Windows Updates service, then read on as this post will guide you in running Windows Updates from Command Line either via Command Prompt or Windows PowerShell. For the complete set of instructions, refer to the options given below.

Option 1 – Run Windows Update via Command Prompt

Command Prompt in the Windows operating system exists for a very long time now compared to the comparatively new Windows PowerShell. That’s why it has similar capabilities to run Windows Updates. However, the highlighting point here is that you don’t have to download any module for Windows Updates. To get started running Windows Updates using Command Prompt, refer to the steps below.
  • First, type “cmd” in the Cortana search box, and from the search results, right-click on Command Prompt and select the Run as Administrator option to open it with Administrator privileges.
  • If a User Account or UAC prompt appears, just click on Yes to proceed.
  • Next, type in the commands listed below, and don’t forget to tap Enter right after you type each one of them.
    • UsoClient StartScan – use this command to start checking for updates.
    • UsoClient StartDownload – use this command to start downloading updates.
    • UsoClient StartInstall – use this command to start installing the downloaded updates.
    • UsoClient RestartDevice – use this command to restart your computer after you install.
    • UsoClient ScanInstallWait – use this command to check, download and install updates.
Note: Keep in mind that the commands in Command Prompt listed above are only meant for Windows 10. On the other hand, if you are using an older Windows version, you can try using the following commands instead:
  • wuauclt /detectnow – use this command to start checking for updates.
  • wuauclt /updatenow – use this command to start installing the updates detected.
  • wuauclt /detectnow /updatenow – use this command to check, download and install updates.

Option 2 – Run Windows Updates via Windows PowerShell

If you run Windows Updates in the Windows PowerShell, it will require you to install the Windows Update module manually. Hence, you have to get the Windows Updates downloaded and install Windows Updates.
  • Search for PowerShell in the Cortana search box and then run it with administrator privileges.
  • Once you’ve opened the Windows PowerShell, type the following command and hit Enter.
    • Install-Module PSWindowsUpdate – use this command to install the Windows Update module for Windows PowerShell.
    • Get-WindowsUpdate – use this command to connect to the servers of Windows Update and download the updates if found.
    • Install-WindowsUpdate – use this command to install the Windows Updates you’ve downloaded to your computer.
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One or more Network Protocols are missing
Windows 10 users a set of rules or standards called Network Protocols in communicating over the internet. These protocols are the ones that made sure that the data is correctly sent between computers. However, if any of the Network Protocol is missing in your Windows 10 computer, then you will most likely encounter a problem like not being able to browse the internet, or share files. For this, you can try to run the Incoming Connections troubleshooter: As you were not able to connect to your internet connection using your PC, you can try to run the Incoming Connections troubleshooter as it might resolve the problem. Refer to the following steps to run this troubleshooter:
  • Tap the Win + I keys to open Settings.
  • After opening Settings, go to Update and Security.
  • Next, navigate to the Troubleshoot pane and select the Incoming Connections section and click the Run Troubleshooter button to get started.
  • Wait until the troubleshooter is finished doing its job and then try connecting to your network again.
If after running the Incoming Connections troubleshooter you receive an error message instead that says, “Network Protocol is missing”, then here are some suggestions you need to check out to fix it. Take note that you must have admin privileges before you start troubleshooting the problem.

Option 1 – Try to update or rollback or uninstall the Network drivers

You might also want to update, roll back, or disable your Network drivers to fix the “This operation failed as no adapter is in the state permissible for this operation” error.
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Then right-click on each one of the Network drivers and depending on your preference, you can either select “Update driver”, “Disable device” or “Uninstall device”.
  • After that, restart your PC and see if it helped in fixing the netio.sys Blue Screen error.

Option 2 – Try to reset Winsock, TCP/IP & Flush DNS

You might also want to try resetting Winsock, TCP/IP, and flushing DNS might help you resolve errors. To do so, follow these steps:
  • Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
  • After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.
  1. netsh winsock reset – type in this command to reset Winsock
  2. netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
  3. ipconfig /flushdns – type in this command to flush the DNS cache
  • Next, restart your PC and check if the problem’s fixed.

Option 3 – Diagnose the Network Adapter

To diagnose the Network Adapter, go to Control Panel > All Control Panel Items > Network Connections, and from there, look for the network adapter that could be causing the error. Note that if you are using a Wi-Fi connection, then it’s probably your Wi-Fi adapter, otherwise it has something to do with your Ethernet adapter. Just right-click on the problematic network adapter and select diagnose to troubleshoot.

Option 4 – Try to perform Network Reset

You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
  • Tap the Win + I keys to open Settings.
  • From there, go to the Network and Internet section.
  • Next, scroll down and look for “Network Reset” under the status pane.
  • After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.

Option 5 – Try importing Winsock settings from another computer

If resetting Winsock or the Network didn’t fix the problem, then you can try to import settings from a computer that’s in good condition. You need to have access to the registry to get this done and then export and import a couple of settings. Refer to these steps to get started:
  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
  • After that, go to this registry path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices
  • Next, look for two registry keys named “Winsock” and “Winsock2” and then right-click on each one of them and select the Export option.
  • Now copy the registry keys to a USB drive and then copy the keys on the PC in excellent condition.
  • Then double click on each one of them and it will install the WINSOCK keys.
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Computer makes a beeping noise when you turn it on
Recently, a few users reported that they were unable to turn on their computers for some reason and at the same time their computers Computer makes a beeping noise couple of times or continuously whenever they try to turn them on. The sounds the computers are making can be quite annoying and it also signifies that there is something wrong with them. The problem might have something to do with the hardware inside of the computer system rather than Windows 10 itself. As you know, a computer is designed to deliver audible error sounds every time some part of the hardware is not properly working. For instance, if you hear a single beep, this indicates that your GPU is having some issues and if you’re hearing two beeps, it indicates that your RAM is not working properly, whereas three beeps that repeat after a pause when you turn on your computer means that there is something wrong with the system memory. On the other hand, if your computer is beeping continuously, this means that the problem lies with the processor. To fix this issue, here are some suggestions that might help but before you proceed, make sure that you know how to manage your computer’s hardware, if not, better have some expert do it for you.

Option 1 – Try checking the RAM

One of the basic things you can do in this kind of case is to check the RAM. Prepare some screwdrivers and dig into your PC and then look for the RAM slots and ensure that they are attached firmly. There are times when moving around your computer daily can cause certain components in your computer to become loose. Worst case scenario is that the RAM might be broken so really have to replace it.

Option 2 – Try checking the graphics card

After digging into your computer, check the graphics card and give it some good cleaning. As you know, you have to remove certain components like the graphics card regularly and clean them to help increase their lifespan and avoid errors in a startup. And if it turns out that the graphics card is broken, you have to replace it with a new one to fix the problem.

Option 3 – Try checking the processor

The processor is the brain of every computer so if it ends up not working, everything else is useless. Thus, you need to check it to see if it’s firmly attached and see if it needs some cleaning of dust and other debris. After that, try turning on your computer again. If it doesn’t work, then you might have to take your system to a technician to resolve the problem for you.
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Steam Deck will be able to dual boot
Steam Deck release is almost upon us and more news comes to light. The Latest officially confirmed technical detail is that the user will have access to device's BIOS and that dual booting will be officially supported. steam deckThis, of course, means that you will be able to have both Proton and Windows on your device letting you play anything that you wish if the hardware is strong enough. Valve also said that you can launch OS from an SD card! This of course will save space available for games themselves, especially for entry models with less than one available. All of this information really pushes Deck into the territory of a handheld PC and not just another console and I must admit that this announcement left a smile on my face.
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How to Fix Error Code 0x8007042c

What is Error 0x8007042c?

0x8007042c is a Windows Firewall error code. This error hampers your ability to turn on Windows Firewall on your PC. Firewall is a network security system. It establishes a barrier between a trusted, secure internal network and another network (the internet) that is assumed unsecure. Error 0x8007042c is displayed in the following format: “0x8007042c” error message when you try to start Windows Firewall

Solution

Restoro box imageError Causes

Error 0x8007042c may pop up on your computer screen because of many reasons. These include:
  • Firewall service is disabled
  • Malware infection
  • Registry corruption

Further Information and Manual Repair

The good news is that this error code is easy to resolve. To repair, you don’t to be technically sound or hire a professional for the job. Try our DIY methods illustrated below to fix the problem by yourself in a few minutes.

Method 1 - Start Firewall Manually

This method allows you to start Windows Firewall service manually and then make sure that it starts automatically in the future. This can be done by following these steps, first, go to the start menu and then type services in the search box. Right-click services and then click RUN as Administrator. Now scroll down until you see Windows Firewall. Then double click on it. After that, click the startup type box and then click Automatic. If ‘Service Status’ is stopped, then click Start. Now click ‘Apply’ and then press OK. Scroll until you see ‘Base Filtering Engine’, double click it. If again the ‘Service Status’ is stopped, click start. Press Apply and then OK to activate changes. Now restart Windows, Firewall will be enabled.

Method 2 - Remove Malware

If the error cause is a malware infection, use the Microsoft Safety Scanner to remove malware immediately from your PC. Download it from Microsoft’s official website, install, accept terms and then run it to perform a quick scan. The Microsoft Safety Scanner will scan and remove all malware infecting your PC. Once this is done, click Start and then type Windows Firewall in the Search box. Click Windows Firewall and the navigation pane of Control Panel; Click Turn Windows Firewall on or off. Click Turn on Windows Firewall for each network location and then press OK to activate changes.

Method 3 - Repair the Registry

Sometimes the underlying cause can be registry corruption. In such a situation, download Restoro. It is a PC Repair Tool deployed with a registry cleaner. It scans and removes all the bad entries and files infecting your PC, cleans and repairs the registry in a few minutes. Click here to download Restoro.
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What is HEIF file format and how to use it?
High Efficiency Image File Format (HEIF) is a container format for individual images and image sequences. The standard covers multimedia files that can also include other media streams, such as timed text, audio, and video. A HEIF image using High-Efficiency Video Coding, HEVC, requires only about half the storage space as the equivalent quality JPEG. HEIF also supports animation and is capable of storing more information than an animated GIF or APNG at a small fraction of the size. HEIF files are a special case of the ISO Base Media File Format (ISOBMFF, ISO/IEC 14496-12), first defined in 2001 as a shared part of MP4 and JPEG 2000. Introduced in 2015, it was developed by the Moving Picture Experts Group (MPEG) and is defined as Part 12 within the MPEG-H media suite (ISO/IEC 23008-12). HEIF was adopted by Apple in 2017 with the introduction of iOS 11, and support on other platforms is growing.

HEIF files can store the following types of data:

Image items
Storage of individual images, image properties, and thumbnails.
Image derivations
Derived images enable non-destructive image editing and are created on the fly by the rendering software using editing instructions stored separately in the HEIF file. These instructions (rectangular cropping, rotation by one, two or three quarter-turns, timed graphic overlays, etc.) and images are stored separately in the HEIF file, and describe specific transformations to be applied to the input images. The storage overhead of derived images is small.
Image sequences
Storage of multiple time-related and/or temporally predicted images (like a burst-photo shot or cinemagraph animation), their properties, and thumbnails. Different prediction options can be used in order to exploit the temporal and spatial similarities between the images. Hence, file sizes can be drastically reduced when many images are stored in the same HEIF file.
Auxiliary image items
Storage of image data, such as an alpha plane or a depth map, which complements another image item. These data are not displayed as such but used in various forms to complement another image item.
Image metadata
Storage of EXIF, XMP and similar metadata which accompany the images stored in the HEIF file.
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File Record Segment is Unreadable in Windows 10
If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end. The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.
  • Upon booting, restart your PC and tap F11 to go to the recovery environment then select Troubleshoot.
  • Next, click Advanced from the given options and select Command Prompt.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
  • chkdsk C: /r /x
  • chkdsk C: /f
Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed. And depending on the situation, it might even take a day at most so patience is really the key here.

Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future. After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

If none of the options provided above really worked out then maybe it’s time to consider getting a replacement for your hard drive. In about 50% of the cases about this error, some unfortunate users were left with no choice but to replace the hard drive since the problem is with the hard drive itself. Hard drives have a complex running mechanism which includes a head and the disk that rotates accordingly so you can check if the cables connected to the hard drive are connected properly and if it is in a correct position or not. In addition, you also have to make sure that the SATA adapters where the hard drive is connected are working properly. If the drive is showing problems in the I/O operation, there is little chance for you to use it as a normal hard drive. If the hard drive is in warranty, get it checked and replace it. If not, you might consider taking it to the service center for the specialists to take a look into it.
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