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Fix Remote Desktop: Your credentials ...

Experiencing issues while using Remote Desktop connections is not uncommon. One of the issues that users encountered recently while trying to connect to their Remote Desktop network is the error saying, “Your credentials did not work, The login attempt failed”. If you are one of these users, then you’ve come to the right place as this post will walk you through fixing the problem.

When facing this kind of problem, the first thing you can try before you do some troubleshooting steps is to verify the credentials. But if you are certain that you’ve entered the correct credentials just like what other users reported, then it’s completely a different matter. Based on the reports, this error is common on newly installed versions of Windows 10 or after reinstalling the operating system which could mean that the problem might be due to the Windows security policies or the username might have been recently modified. The latter case is a possibility especially if you’ve reinstalled Windows 10 and had entered a new username. In such a case, you will really have a difficult time connecting to your Remote Desktop connection since its credentials do not really automatically change.

If you’ve verified that your credentials are correct, then now’s the time you troubleshoot the problem with the help of the potential fixes provided below. Just make sure that you follow each one of them in sequence.

Option 1 –Try to run the Network Adapter troubleshooter

To run the Network Troubleshooter, refer to these steps:

  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 2 – Try to change the network profile from public to private

According to some reports, this error occurs on systems where the network profile was set to public. Thus, you need to change the network profile to private to resolve the problem. How? Refer to these steps:

  • Go to Start and from there click on Settings > Network & Internet > Status.
  • Next, click on the “Change connection properties” option.
  • After that, set the radio button of Network Profile from Public to Private.
  • Wait for a couple of seconds until the system is done applying the changes you’ve made and then see if you can now connect to the Remote Desktop connection.

Option 3 – Try changing the account username

As mentioned, one of the possible causes for this error is the reinstallation of the operating system. You might have changed the username for the system but it does not really change the username of the Remote Desktop connection as well. Thus, you have to change the username back to what it was before you’ve reinstalled Windows 10.

Option 4 – Try modifying the Windows Security Policy

You can also try to edit the Windows Security Policy as it could help in resolving the error. This Windows Security Policy, when enabled, will not allow non-admin users to log on to the Remote Desktop connection. So if you want to allow non-admin users to use the Remote Desktop connection, then you need to modify this policy. Note that you can only do that if you are the admin of the system yourself.

  • Tap the Win + R keys to open the Run utility.
  • Then type “secpol.msc” in the field and tap Enter or click OK to open the Local Security Policy.
  • After opening the Local Security Policy window, select Local Policies > User Rights Agreement located on the left pane.
  • Next, double click on “Allow log on through Remote Desktop Services” located in the right pane.
  • And in the next window that appears, select Add user or group.
  • After that, type in the username of the intended non-admin user under the “Enter the object names to select” column.
  • Once done, click on the Check Names button to fix the username and then click OK to save the changes made.
  • Restart your computer.

Option 5 – Use the Group Policy Editor

  • Tap the Win + R keys to open the Run dialog box and then type “gpedit.msc” in the field and tap Enter to open the Group Policy Editor.
  • Next, navigate to this path: Computer Configuration > Administrative Templates > System > Credentials Delegation.
  • Double click on the “Allow delegating default credentials with NTLM-only server authentication” policy setting located on the right pane to edit it.
  • After that, shift its radio button to Enabled and click on Show.
  • Then type “TERMSRV/*” in the Value box and click OK.
  • Now repeat the same for the following policy settings:
    • “Allow delegating default credentials”
    • “Allow delegating saved credentials”
    • “Allow delegating saved credentials with NTLM-only server authentication”
  • Once you’re done, restart your computer and see if the problem is fixed.

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File Record Segment is Unreadable in Windows 10
If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end. The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.
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  • Next, click Advanced from the given options and select Command Prompt.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
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  • chkdsk C: /f
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Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future. After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

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What is 0x80070002 Error Code?

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Method Two: Reattempt Windows 10 Activation Until Process Completes

In many cases, error code 0xc004f034 occurs simply due to a busy server. This was the case in 2015 in particular when Windows users first received access to editions of Windows 10 like Windows 10 Pro. To complete this process, you will need to follow the instructions below, repeating the last step until the activation occurs.

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Method Three: Use an Automated Tool

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Further Information and Manual Repair

In attempting to fix error code-related problems, it is best to do manual repair methods. Employing repair methods manually can help users pinpoint the root causes of the issues they are encountering and apply permanent solutions to fix the problem.

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Method One: Disable Background Applications

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NOTE: If there are any processes you are unfamiliar with, you can always right-click that process then “search online.” Be careful not to end “Windows process” tasks under the “Type” column as it might cause further problems.

  1. Restart your device then proceed to Windows 10 system upgrading.

Method Two: Uninstall Anti-Malware Tools

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  5. Restart your device then check if it eliminates the problem.

Method Three: Install System Updates

  1. Click on the Start menu then select System and Security – Windows Updates.
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  4. Restart your device.

Method Four: Check System For Any Incompatibilities

In doing this method, you need to use the System Readiness tool.

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NOTE: The process might take a while depending on the speed of your device.

  1. If there are no results found, you can now try updating again to Windows 10. However, if there are any issues found, you need to have them fixed first.

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Option 1 – Try deleting the contents of the Automatic Destinations folder

  • Tap the Win + R keys on your keyboard to open the Run utility.
  • And then type “%AppData%MicrosoftWindowsRecentAutomaticDestinations” and hit Enter to open this location.
  • From there, select all the files and tap the Shift + Delete key combination.
  • After that, you will get a prompt that will ask you if you want to delete all the files permanently, just click on Yes. This will delete all the Quick Access cache.
  • Now check if you can now open a folder or a location without the “Working on it…” message.

Option 2 – Try to rebuild the Search Index

  • First, open the Indexing Options using the Search bar.
  • Next, click on the appropriate listing, e.g. Users folder.
  • After that, click on the Advanced button. This will open a mini-sized window and from there, go to the Index Settings tab.
  • Then click on the “Rebuild” option under the Troubleshooting section.
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Option 3 – Try to optimize the folder for General Items

You might also want to try optimizing the folder for General Items as it can help the File Explorer to load the contents faster.
  • Just right click on the folder that takes time to load the contents in it and is showing the “Working on it…” message.
  • After that, click on Properties to open the Properties mini window.
  • From there, go to the Customize tab and click on the drop-down menu to “Optimize this folder for” under the “What kind of folder do you want?” section and then select General Items.
  • Then check the checkbox with a label that says, “Also apply this template to all subfolders” and click on the OK button to save the changes.
  • Restart File Explorer and check if the problem is now fixed or not.

Option 4 – Try performing a System Restore

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  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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There were problems installing some updates, but we’ll try again later. If you keep seeing this and you want to search the web or contact support for information, this may help: 2018-03 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4088776) – Error 0X800F0900”
This kind of Windows Update error is most likely caused by some corrupted files in the system. It is also possible that the Windows Database might have become corrupted as well. So if you are currently experiencing this problem, refer to the options given below and see which one of them works best for you.

Option 1 – Try running the DISM Tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt as admin.
  • Then type in this command: exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
After you run this tool, a log file is created at C:WindowsLogsCBSCBS.log. On the other hand, if the Windows Update client is already broken, you will be prompted to use a running Windows installation as the repair source or use a Windows side-by-side folder from a network share, as the source of the files. Although the chances of this happening are less, if it turns out to be the case, you need to run an advanced command in the DISM tool to repair a broken Windows Update. Just repeat the process above but use the following command instead:
DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess

Option 2 – Try running the System File Checker or SFC scan

The SFC scan or System File Checker is a built-in command utility in Windows that helps in restoring corrupted files as well as missing files that cause several issues in the computer like the Windows Update Error 0x800f0900. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 3 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update error 0x80073712. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Perform a System Restore

You can also try to perform a System Restore as it can also help you fix the Windows Update Error 0x800f0900. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 5 – Reset both the SoftwareDistribution and Catroot2 folders

You have to stop a couple of services such as BITS, Cryptographic, MSI Installer, and Windows Update Services. And to do that, you need to flush the contents in the SoftwareDistribution folder. The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. Aside from that, it also contains all the Windows Update History files and once you delete them, you will most likely lose the Update history. As a result, the next time you run the Windows Update, it may result in a longer detection time.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.
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How to Fix MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED error in Windows 10
If you are using a Windows 10 PC that has different processors clubbed together, chances are you might encounter an error saying, “MULTIPROCESSOR CONFIGURATION NOT SUPPORTED” during a Windows upgrade or software installation. This error is actually caused by a bug check with a value of 0x0000003E. This error also indicates that the processors in your computer are asymmetric in relation to one another. So if you want to upgrade you need to have all the processors of the same type and level. But worry not for this guide will help you in fixing this error. The MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED error can occur in several cases such as during an installation of Windows 10, or when the driver is loaded, or when Windows Start or Shutdown and the chances of you getting a blue screen is very much high. To fix this error, refer to the options given below and make sure to follow them carefully.

Option 1 – Try to disable the Hyper-Threading in your BIOS

Hyper-Threading in the BIOS lets a processor (multi-threaded) run various tasks in a simultaneous manner. To disable this, here’s what you have to do:
  • Restart your computer and boot into it right after. To do that, tap the F2 key.
  • Once you’re in the BIOS, locate the Hyper-Threading option which should be located under the Performance section along with other options like Multi-core support, Rapid Start technology, and many more.
  • Disable Hyper-Threading and then make sure to save the changes and exit BIOS.
Note: Although Hyper-Threading is only used when necessary, there are some OEMS that don’t have the option to disable it and if that’s the case, you need to try other options given below.

Option 2 – Try to disable the Virtualization in the BIOS

Virtualization in the BIOS allows users to run a single physical resource such as the server or storage device to appear that it is running as multiple logical resources. It is also properly termed as “HYPER-V”.  To disable it, refer to these steps:
  • Boot into the BIOS as you did earlier.
  • Then look for the Security options.
  • After that, from Security options, look for Virtualization Technology or VTX among the options given.
  • Then turn it off and restart your computer.
Note: Although Windows 10 offers features such as the Device Security for Core Isolation and Memory Integrity, if you turn them off at the software level, it will not help at all. If you’re able to resolve the error, you can do some further research and see what software or hardware you can use to further help you.

Option 3 – Try checking if there are any BIOS updates available for your PC

Updating the BIOS may help you resolve the MULTIPROCESSOR CONFIGURATION NOT SUPPORTED error. You can just go to the OEM’s website as they offer utility software that can download BIOS firmware and update it without any problem. BIOS updates usually offer enhancements and fixes to some issues like this one.
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Windows Upgrade/Activation error 0xc03f6506
There are a lot of home users that often get a computer that comes installed with the Windows 10 Home. And since Windows 10 Pro offers more features and utilities compared to Windows 10 Home, a lot of users also prefer to upgrade their Windows 10 Home computers to Windows 10 Pro. However, while doing so, a number of users reported that they encountered error 0xc03f6506 and they were not able to proceed with the upgrade. If you are one of these users, when you encounter error 0xc03f6506, you will see the following error message on your screen:
“The last product key you entered can’t be used on this copy of Windows (0xc03f6506).”
This particular error tends to occur when you go on to activate Windows 10 although it can also appear during the upgrade process. In such cases, you will see the following error message:
“Unable to upgrade your edition, We can’t upgrade your edition of Windows. Try upgrading your edition of Windows again. (0xc03f6506).”
To fix the Activation Error Code 0xc03f6506 in Windows 10, use the options provided below as references but before you proceed, make sure that you create a System Restore point first.

Option 1 – Try to use the Registry Editor

If you have already upgraded from Windows 10 Home to Windows 10 Pro and you’re having trouble with its Activation, then you might want to apply some registry tweaks to fix the problem. How? Refer to these steps:
  • Tap the Win + R key combination to open the Run dialog box.
  • Then type “Regedit” in the field and click OK or tap Enter to open the Registry Editor.
  • Next, navigate to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersion
  • From there, look for a DWORD named “EditionID” and once you found it, double click on it and change its Value data to Windows 10 Professional.
  • After that, look for another DWORD named “ProductName” and double click on it to change its Value data to Windows 10 Professional.
  • Once you’re done, restart your computer to apply the changes made successfully.

Option 2 – Try to use Command Prompt

If the registry tweaks you applied didn’t fix the Activation error, then you can try using Command Prompt instead. Note that you can use this option in both scenarios pointed out above.
  • First, you have to insert a bootable drive of the Windows10 installer.
  • Next, tap the Win + X keys and select Command Prompt (Admin) from the menu.
  • After opening Command Prompt as admin, navigate to the root location of the bootable drive inside the Command Prompt command line.
  • Once you’re already there, type the following command and tap Enter:
setup.exe /auto upgrade /pkey <YOUR WINDOWS 10 PRO EDITION PRODUCT KEY>
After entering the command, check if it was able to fix the Windows Upgrade or Activation error 0xc03f6506. If not, refer to the next given option below.

Option 3 – Try to disable the Network Adapter

Just like the second option, you can also use this option for both the given scenarios above.
  • Tap the Win + X keys and select Network Connections from the menu.
  • This will open the settings for your network and on the left side panel, click on the “Change adapter settings” link. This will open Control Panel.
  • From there, click on the network your computer is connected to, and then right-click on the Network Adapter that you are using and select Disable.
  • After disabling the Network Adapter, try to switch to the edition of your copy of Windows 10 again and see if the problem is now fixed and don’t forget to double click on the disabled Network Adapter to get back on the Network.
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