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Can’t drag and drop files or folders

Why Can’t drag and drop files or folders happens? In case you don’t know, there is a feature in Windows 10 called drag and drop that can help you move or copy files or even folders from one location to another. This feature is useful and can help you move or copy folders and files easier and quicker. However, if you encounter some problem while using this feature, worry not for this post will guide you on what you can do to resolve the problem.

There are several suggestions you can check out to fix the problem. You can try to simply tap the Esc key or you could also troubleshoot the problem in a Clean Boot State. Aside from that, changing the drag height and width or disabling the User Account Control via Registry Editor might also help. For more details, refer to the instructions laid out below.

Option 1 – Try to tap the Esc key

According to some users who experienced the same dilemma, by simply tapping the Esc key, they were able to resolve the problem. All they did was tap the Esc key before they drag and drop the folder or files. Thus, you can try doing the same thing as it might also work for you. After you tap the Esc key, you have to check all the background applications and if you see some that could be related to the hotkeys or keyboard, you might have to disable or remove them. Once done, check if the problem is fixed or not.

Option 2 – Try troubleshooting the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the reason why you’re having trouble using the drag and drop feature in Windows 10. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And to configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 3 – Try changing the drag height and width

The next thing you can do to resolve the issue is to try changing drag height and width by following these steps:

  • Tap the Win + R keys to launch the Run utility and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry key: HKEY_CURRENT_USERControl PanelDesktop
  • From there, choose to modify both the “DragHeight” and “DragWidth” located on the right pane.
  • After that, change the value to a very high number. Note that these values are nothing but pixel size to drag and drop folders or files.

Option 4 – Try disabling the User Account Control or UAC via Registry Editor

  • Tap the Win + R keys to launch the Run utility and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • After that, navigate to this registry key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPoliciesSystem
  • From this path, modify the value of “EnableLUA” from 1 to 0. This should disable the UAC in your Windows 10 computer.

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Option 1 – Perform System Restore

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
Note: If you can’t boot into the desktop of your computer, you can run System Restore in the Advanced Startup Options by following these steps:
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  • From there, you will see some options to troubleshoot when you can’t log in to Windows in the usual way.
  • Now select Troubleshoot > Advanced Options > Command Prompt.
  • After that, type “rstrui” and hit Enter to execute the command which will start the System Restore process.
  • Once it’s done, restart your computer.

Option 2 – Boot your computer in Safe Mode

You can try to tap the F8 key if you have it enabled in your Windows 10 computer, as you start your system to boot into Safe Mode. Once your computer is in Safe Mode, you can access the Start Menu and the Mouse and Keyboard. Aside from that, you can also access your files and other built-in tools in Windows such as Command Prompt, PowerShell, Computer Manager, Device Manager, Event Log Viewer, and many more. On the other hand, if you haven’t enabled the F8 key, you can just go to the Advanced Startup options to boot your computer into Safe Mode. Once you’re there, select Troubleshoot > Advanced Options > Startup Settings > Restart > Tap the number 4 key. After that, your computer will restart in Safe Mode. If you want to reboot into Safe Mode with Networking instead, you can tap the number 5 key and for Safe Mode with Command Prompt, tap the number 6 key. Once your computer is in Safe Mode, you can use any of the built-in tools to restore your computer or troubleshoot the problem that’s causing your computer to get stuck at the “Preparing to configure” screen.

Option 3 – Try to repair your corrupted profile via Registry

In this third option, you can try to repair the corrupted profile using the Registry but before you proceed, take note that you can only try this if you can boot into your desktop and if you can, make sure to create a System Restore Point and then follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and hit Enter or click OK to open the Registry Editor.
  • Next, go to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
  • Once you’ve opened the registry key, you should see a list of all the user profiles on your computer. Now click on each S-1-5 folder and look for the “ProfileImagePath” entry and double click on it to check which user account it is related to. You will see a path like “CUsersACK” where “ACK” is the username.
  • You should know which of the user account is corrupted. Just look for a key named “RefCount” and change its Value data to “0” and click OK. And if it isn’t available, simply right-click on the right pane and create it.
  • After that, double click on the key named “State” and make sure that the Value data is “0” and click OK.
  • Exit the Registry Editor and restart your computer to apply the changes made.

Option 4 – Try to use installation media to boot and repair your computer

Another thing you can try to resolve the issue is to use the Windows installation bootable media so you can boot and repair the operating system. To use it, follow these steps:
  • You need to first create an installation media which has the dame version of the operating system installed in your computer.
  • After that, once you reach the Install Windows screen, click on the “Repair your computer” link.
  • Wait until the repair is completed and then shut down your computer
  • Now once your computer has restarted, check if it can now boot properly.
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Remove EliteUnzip from your computer

EliteUnzip is a program developed by Mindspark Interactive. This program lets you compress and extract all the popular archive types.

From the Author:

Elite Unzip is a program for creating and extracting archive files; it has support for over 20 file formats. This application downloads onto your computer in two parts: one for your desktop, and one for your browser. They both work together to make packing and unpacking archive files easy.

While EliteUnzip itself is not a threat, it comes bundled with other software that might cause a problem to your computer.

Due to its bundled nature, several anti-virus scanners have marked EliteUznip as a Potentially Unwanted Program and is therefore not recommended to keep on y our computer, especially because there are other free programs that do the same functions without the additional bundled software.

About Potentially Unwanted Applications

Precisely what is a Potentially Unwanted Program (PUP)?

Have you ever found out an unwanted program running on your computer and wondered how the heck it got there? These unwanted programs, which are known as Potentially Unwanted Programs, or PUPs in short, often tag along as a software bundle when downloading the program and can result in major problems for computer users. It’s clear by the name – unwanted programs – but did not really constitute “malware” in the traditional sense. The reason for this is that the majority of PUPs enter into users’ computers not because they exploit security weaknesses, for instance, but mainly because the users give consent to download it – unknowingly in many instances. No matter whether it is regarded as malware or otherwise, PUPs are almost always bad for a computer owner as they might bring on adware, spyware, keystroke logging, and other nasty “crapware” features on your PC.

What do PUPs do on your computer, precisely?

Most Potentially Unwanted Programs comes in the form of adware, which generally aims to exhibit lots of annoying pop-up ads, banners, coupons, and deals on websites you explore. PUPs that come in the form of browser add-ons and toolbars are widely identifiable. They may track your online activities, redirect your search results to risky sites where adware and spyware can be downloaded, hijack your home page, and slow your browser down to a crawl. PUPs carry a dangerous bite if left behind unchecked. The worst part of setting up a PUP is the spyware, adware, and keystroke loggers that could hide inside. These are programs that don’t do anything good for you; in addition to taking over space on the hard disk, they will also slow down your PC, often change settings without your permission, and the list of bothersome features goes on and on.

Protect yourself from unwanted programs

• When installing anything on your desktop, always read the fine print, like the license agreement. Don’t accept terms of use that are for bundled applications. • Normally, when installing a software program you get two options, ‘Standard Installation’ and ‘Custom Installation’. Don’t opt for ‘Standard’ as unwanted programs might automatically be installed that way! • Use good anti-malware software. Try Safebytes Anti-malware which can spot PUPs and treat them as malware by flagging them for deletion. • Be alert when you download and install freeware, open-source programs, or shareware. Nowadays ‘freeware’ isn’t actually freeware – but crapware bundling nonsense. • Only use official product sites for downloading applications. Steer clear of download websites altogether since most websites compel users to download the program with their own download manager, which is often bundled up with some kind of PUPs.

Virus Blocking Access To Safebytes Site And Preventing Anti-Malware Downloads – What You Should Do?

All malware is inherently unsafe, but certain kinds of malicious software do a lot more damage to your computer or laptop than others. Some malware variants alter browser settings by adding a proxy server or change the computer’s DNS configuration settings. When this happens, you will be unable to visit some or all of the sites, and therefore unable to download or install the necessary security software to eliminate the malware. If you are reading this, chances are you’re stuck with a virus infection that is preventing you to download and install Safebytes Anti-Malware software on your computer. There are some actions you can take to circumvent this issue.

Install in Safe Mode

In the event the malware is set to run at Windows start-up, then booting in safe mode should avoid it. Since only the minimal applications and services start-up in safe mode, there are hardly any reasons for conflicts to happen. The following are the steps you should follow to start your computer into the Safe Mode of your Windows XP, Vista, or 7 computers (go to Microsoft site for directions on Windows 8 and 10 computers). 1) Tap the F8 key continuously as soon as your computer boots, however, before the large windows logo comes up. This should bring up the Advanced Boot Options menu. 2) Make use of the arrow keys to select Safe Mode with Networking and press ENTER. 3) Once you get into this mode, you should have internet access once again. Now, obtain the malware removal software you need by using the web browser. To install the program, follow the guidelines in the setup wizard. 4) Following installation, run a full scan and let the program eliminate the threats it finds.

Download the antivirus software in a different internet browser

Some malware mainly targets particular browsers. If this sounds like your case, make use of another internet browser as it may circumvent the virus. If you appear to have malware attached to Internet Explorer, then switch over to a different browser with built-in safety features, such as Firefox or Chrome, to download your favorite anti-malware program – Safebytes.

Install antivirus on a thumb drive

Here’s yet another solution which is utilizing a portable USB anti-malware software package that can check your system for malware without needing installation. Adopt these measures to use a flash drive to clean your infected system. 1) Download the anti-malware on a virus-free computer. 2) Plug the pen drive into the uninfected computer. 3) Double click on the exe file to open the installation wizard. 4) When asked, select the location of the pen drive as the place where you want to store the software files. Follow the directions to complete the installation process. 5) Transfer the thumb drive from the uninfected computer to the infected PC. 6) Double-click the anti-malware software EXE file on the thumb drive. 7) Click on “Scan Now” to run a scan on the affected computer for viruses.

Benefits and Features of SafeBytes Anti-Malware

If you are looking to purchase anti-malware for your PC, there are various brands and applications for you to consider. A few of them are great and some are scamware applications that pretend as authentic anti-malware software waiting to wreak havoc on your computer. You need to pick a tool that has gained a good reputation and detects not only computer viruses but other types of malware as well. When considering commercial application options, many people opt for popular brands, such as SafeBytes, and are very happy with them. SafeBytes anti-malware is really a powerful, highly effective protection application intended to help users of all levels of IT literacy in finding and removing harmful threats out of their computer. This application could easily identify, remove, and protect your computer from the most advanced malware intrusions such as adware, spyware, trojan horses, ransomware, worms, PUPs, as well as other possibly damaging software applications.

There are lots of great features you’ll get with this security product. Below are a few of the best ones:

Real-Time Protection: SafeBytes provides real-time active monitoring service and protection against all known computer viruses and malware. It will monitor your personal computer for suspicious activity regularly and shields your personal computer from unauthorized access. Best AntiMalware Protection: Safebytes is built on the very best virus engine in the industry. These engines will find and remove threats even during the early phases of a malware outbreak. Fast Multi-threaded Scanning: SafeBytes’s virus scan engine is one of the quickest and most efficient in the industry. It's targeted scanning substantially increases the catch rate for viruses that are embedded in various PC files. Web Protection: SafeBytes inspects the links present on a webpage for possible threats and tells you whether the website is safe to view or not, through its unique safety rating system. Light-weight: SafeBytes is well known for its minimal impact on computer resources and great detection rate of numerous threats. It operates quietly and efficiently in the background so you’re free to make use of your PC at full power all of the time. Premium Support: SafeBytes gives you 24/7 technical support, automatic maintenance, and upgrades for the best user experience. SafeBytes has created a wonderful anti-malware solution to help you conquer the latest malware threats and virus attacks. Once you have downloaded and installed SafeBytes Anti-Malware, you will no longer have to bother about malware or other security concerns. So if you want sophisticated forms of protection features & threat detections, purchasing SafeBytes Anti-Malware will be worth the money!

Technical Details and Manual Removal (Advanced Users)

To remove EliteUnzip manually, go to the Add/Remove programs list in the Control Panel and choose the program you want to get rid of. For internet browser plug-ins, go to your browser’s Addon/Extension manager and select the plug-in you want to remove or disable. You will additionally also want to totally reset your internet browser to its default settings. To make sure of complete removal, find the following Windows registry entries on your system and remove it or reset the values appropriately. However, this is often a tricky task and only computer professionals could perform it safely. Also, certain malware is capable of replicating itself or preventing its deletion. Carrying out this malware-removal process in Safe Mode is suggested.
Files: %PROGRAMFILES%\EliteUnzip_aa\bar.bin\aaSrcAs.dll %PROGRAMFILES(x86)%\EliteUnzip_aa\bar.bin\aabar.dll %PROGRAMFILES%\EliteUnzip_aa\bar.bin\aaHighIn.exe %PROGRAMFILES(x86)%\EliteUnzip_aa\bar.bin\CrExtPaa.exe %USERPROFILE%\Application Data\EliteUnzip_aa %USERPROFILE%\AppData\LocalLow\EliteUnzip_aa %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\gaklecphgkijookgheachpgdkeminped %LOCALAPPDATA%\EliteUnzip_aa %USERPROFILE%\Meus documentos\Downloads\EliteUnzipSetup.EliteUnzip_aa.ffjcmnpnoopgilmnfhloocdcbnimmmea.ch.exe %PROGRAMFILES(x86)%\aaUninstall Elite Unzip.dll %USERPROFILE%\Downloads\EliteUnzipSetup.exe C:\Program Files\EliteUnzip\EliteUnzip.exe Search And Delete: RebootRequired.exe IAC.UnifiedLogging.dll DesktopSdk.dll IAC.Helpers.dll UnifiedLogging.dll SevenZipSharp.dll 7z.dll 7z64.dll LogicNP.FileView.WPF.dll LogicNP.FolderView.WPF.dll LogicNP.ShComboBox.WPF.dll lua5.1.dll Registry: HKEY_CURRENT_USER\Software\AppDataLow\Software\EliteUnzip_aa HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip EPM Support HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip Search Scope Monitor HKEY_CURRENT_USER\Software\EliteUnzip_aa HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar, value: ef55cb9f-2729-4bff-afe5-ee59593b16e8 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip AppIntegrator 64-bit HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip EPM Support HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip Search Scope Monitor HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip AppIntegrator 32-bit HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: EliteUnzip AppIntegrator 64-bit HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EliteUnzip_aaService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EliteUnzip_aaService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\EliteUnzip_aaService HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce, value: EliteUnzip_aabar Uninstall HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EliteUnzip_aa HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mindspark\EliteUnzip HKEY_LOCAL_MACHINE\SOFTWARE\Mindspark\EliteUnzip
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How to Fix Socket Error 10013

Socket Error 10013 - What is it?

Socket error 10013 is an error code that often pops on the screen when you try to access the server. This error code restricts your permission to access. It shows that your permission request was denied. The error message is displayed in the following format:
“Socket.error: [Errno 10013] an attempt was made to access a socket in a way forbidden by its access permissions”

Solution

Restoro box imageError Causes

Narrowing down a particular reason for the cause of socket error 10013 is difficult, typically because this error code can be generated due to several reasons. Here are some of the common reasons for its occurrence on your PC:
  • High-security set up- Firewall or an antivirus program
  • Too many functions tied to the same driver confuses the socket
  • Outdated drivers
  • Malware
The good news is that the socket error 10013 is not fatal. However, it is advisable to fix and resolve the issue to avoid inconvenience.

Further Information and Manual Repair

Here are some of the best, quickest and easiest methods to work around the problem and resolve socket error 10013 without any hassle or delay.

Method 1 - Turn off Firewall

Believe it or not, a high level of internet security measures like Firewalls and anti-virus programs are a common cause of socket error 10013. Firewalls are made to protect a computer from harmful connections but sometimes it may also restrict server connections, considering them as a threat to your system security. Due to this, permission access is adamantly denied. To resolve this issue on your PC, the best way to go about is to turn off your Firewall or any other anti-virus programs installed on your system. Once you turn off these programs, try accessing the server again. The majority of the time the issue is resolved by carrying this step. Nonetheless, if the error still persists, try the methods given below.

Method 2 - Check the Permissions section of the Firewall Program

Another way to resolve this is to check the permission section of the Firewall program and check for the server. If the server is not listed, contact the Internet Service Provider (ISP) and ask for help in adding the server to the list.

Method 3 - Update Drivers

The outdated driver may sometimes be the reason for the socket error 10013.  The socket may no longer use the drivers installed on your PC which is why permission to access the server is not granted. When this is the reason, try updating the drivers to resolve. For new drivers, visit the software manufacturers’ website, download, and install.

Method 4 - Scan for Viruses and Malware

Another alternative is to scan for viruses and malware. Sometimes the cause for the error is a viral infection. Therefore, remove them to resolve. The best way is to download Restoro. This is a user-friendly and next-generation PC Fixer embedded with 6 scanners including a powerful anti-virus. It scans your entire PC and removes all types of viruses including malware, adware, spyware, and Trojans in seconds. Click here to download Restoro.
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Fix ATTEMPTED_WRITE_TO_READONLY_MEMORY
This post will help you fix the ATTEMPTED_WRITE_TO_READONLY_MEMORY Blue Screen issue with an error code 0x000000BE. If you encounter this kind of BSOD error when you try to boot into your Windows 10 computer, note that there are various possible causes for this error. It could be caused by an error with a device driver, hardware issues, or some error in the BIOS of your computer. The ATTEMPTED_WRITE_TO_READONLY_MEMORY Blue Screen error with a bug check of 0x000000BE appears when a driver tries to write a read-only memory segment. You’ll be able to see the name of the driver in the Blue Screen error if the driver that’s causing the error can be identified. You can also see it in memory at the location (PUNICODE_STRING) KiBugCheckDriver. In most cases, this kind of error is usually caused by various files such as iusb3hub.sys, ntkrnlpa exe or vhdmp.sys, ntoskrnl.exe, ntfs.sys, dxgkrnl.sys, tcpip.sys, atikmdag.sys, and win32k.sys. There are several possible fixes you can try to fix this issue but the main issue lies within booting into Windows since the error occurs as soon as you boot into your Windows 10 computer. Refer to each one of the options provided below to resolve the ATTEMPTED_WRITE_TO_READONLY_MEMORY Blue Screen error.

Option 1 – Try to rollback, update or disable drivers

The first thing you can do to fix the ATTEMPTED_WRITE_TO_READONLY_MEMORY Stop error is to roll back, or update, or disable device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 2 – Try running the Memory Diagnostic Tool

The Memory Diagnostic tool in windows can help resolve the ATTEMPTED_WRITE_TO_READONLY_MEMORY Blue Screen error by checking and automatically fixing any memory-based issues. To run it, refer to these steps:
  • Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.
Note: After you select your preferred option, your computer will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 3 – Try to update the BIOS

Updating the BIOS can help you fix the ATTEMPTED_WRITE_TO_READONLY_MEMORY BSOD error but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msinfo32” in the field and press Enter to open System Information.
  • From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
  • After that, you should see the developer and version of the BIOS installed on your PC.
  • Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
  • If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
  • Now double click on the downloaded file and install the new BIOS version on your computer.
  • Now restart your computer to apply the changes made.

Option 4 – Try disabling BIOS Memory Options

Disabling the BIOS Memory options such as Caching and Shadowing can help you in fixing the ATTEMPTED_WRITE_TO_READONLY_MEMORY Stop error. All you have to do is enter the BIOS first and then use the Arrow and Enter keys to select your choices. And if you can’t seem to find it, look for specific instructions from your OEM or you could also look out for instructions from the manufacturer of your motherboard.

Option 5 – Try running the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ATTEMPTED_WRITE_TO_READONLY_MEMORY. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
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