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Error Code 8024402C – What is it?

When upgrading to Microsoft Windows 10, some users may encounter Error Code 8024402C. This error, while attempting to update, is a result of five possible issues. The error code itself is not a critical concern, yet while the error is occurring, users will not be able to upgrade their Windows software. As with any Microsoft error code, even if it is not critical, it is recommended that the error be addressed sooner rather than later. An insignificant error now could lead to a larger, more catastrophic error later on. Common symptoms include:

• A dialog box appears with the Error Code 8024402C when attempting to upgrade to Microsoft Windows 10.
• Your current version of Windows is unable to recognize the need for an update to Microsoft Windows 10.

Solution

Error Causes

As previously stated, there are five major reasons why error code 8024402C occurs.

• An erroneous character in the proxy override settings
• A wrongly configured firewall is preventing the update from taking place.
• Attempting to access the Windows 10 update through a VPN (Virtual Private Network) connection.
• Workstations that operate behind a corporate ISA server.
• A corporate network system that does not have auto proxy enabled.

The sooner these known causes are addressed, the sooner you will be able to successfully upgrade to Microsoft Windows 10.

Further Information and Manual Repair

Microsoft Support posits four different resolutions to these known error code 8024402C issues. Some of these methods will be more comfortable for at-home users than others. If you are experiencing this issue in a corporate or business setting, it may be better to have your IT tech or department attempt the methods.

Method 1:  When your firewall is causing the issue.

1. Access your firewall software.
2. Specifically, look into the settings associated with your firewall.
3. Make sure that the following three websites are listed as exceptions to your firewall or proxy.

• https://*.windowsupdate.microsoft.com
• http://download.windowsupdate.com
• http://*.windowsupdate.microsoft.com

4. If any of these websites are missing from your firewall list, add them to the list.
5. Restart your Microsoft Windows 10 update.

Method 2: For an erroneous character in the proxy override settings.

1. Open internet explorer, if you use another program to access the internet, you will still need to use internet explorer for this solution.
2. Open your internet explorer tools window.
3. Click on internet options.
4. Choose the connections tab.
5. Select LAN settings.
6. Choose the Advanced option.
7. Delete anything that appears in the exceptions section.
8. Closeout of internet explorer.
9. Click on your start button.
10. Select RUN and type CMD into the field, press ENTER.
11. This will access the command prompt screen. Type “proxycfg -d” and press ENTER.
12. Type the command “net stop wuauserv” and press ENTER.
13. Finally, type “net start wuauserv” and press ENTER.
14. Now you have cleared your proxy cache. Access the Microsoft Windows 10 update again to download.

Method 3: If a VPN connection is causing error code 8024402C.

1. Disconnect from your VPN connection, thus connecting directly to the internet without a proxy or network.
2. Retry the Microsoft Windows 10 update.
3. After the update is successful, reconnect to the VPN network.

Method 4: Use this is an ISA server is in place at your networked business site.

1. Access the ISA firewall client option. From here your goal is to initiate the ISA server automatic detection feature.
2. From the control panel, select the firewall client option.
3. Choose the configure option.
4. Check the box next to “automatically detect firewall server”.
5. Select the “update now” button.
6. Click the OK button.
7. Restart your Microsoft Windows 10 update.

Again, not all of these methods are meant for computer users who do not usually explore and change software settings of this nature. If you do not feel comfortable with any of these methods, you can opt to download and install a powerful automated tool to repair Windows error code 8024402C.

NDIS or Network Driver Interface Specification is a programming interface for the network interface cards that aids in the proper functioning of a system driver in a computer network. The NDIS helps the computer system in order to communicate with other connected devices and hardware components on a computer network. In relation, the ndis.sys file is a critical system file developed by Microsoft for the Windows operating system. As you know, sys files or system files are important parts of the Windows operating system as well as a repository of system driver settings used by Windows to communicate with the connected hardware and devices. The ndis.sys files are stored mostly in a driver folder at C:/Windows/System32/drivers and as mentioned, these files are essential for the system to function properly. Although the presence of ndis.sys system file is not yet known to affect the normal functioning of the Windows OS, some of the Windows 10 users reported that they encountered ndis.sys blue screen errors on their PCs. Blue Screen of Death errors or Stop errors usually occurs when you open a program or a function. Moreover, it could also occur when the driver gets loaded during the system startup or during system shutdown. It isn’t yet clear what really causes the ndis.sys blue screen error. However, like other Stop errors, it may occur due to corrupted files, misconfigured device drivers, bad drivers, corrupted Windows Registry, missing or damaged system files, and malicious programs. Aside from the aforementioned reasons, the ndis.sys blue screen error might also occur if your hard disk is damaged and if the RAM is corrupted. In such cases, a lot of users usually disable the ndis.sys file. However, it won’t really resolve the issue since the file is required for the normal functioning of the operating system and even when you disable the file, it’s pretty useless as the file will start all over again. In addition, you might want to disable security programs or firewalls and antivirus programs in the meantime to check if these programs are the ones that are causing the error. And if you’ve determined that none of the security programs or firewalls and antivirus programs are to blame, refer to the options below that might help you resolve the DRIVER_IRQL_NOT_LESS_OR_EQUAL or ndis.sys Blue Screen of Death error.

Option 1 – Try to update or reinstall the PC device driver

The Ndis.sys Blue screen error can occur when the device driver in your computer is outdated or corrupted. Thus, you either have to update or reinstall it to fix the issue.

• Tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software” or “Uninstall”. And if you find any “Unknown device”, you need to update it as well.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• Restart your PC.

Option 2 – Rollback your Network drivers

If you have updated the driver software as of late and you suddenly got this BSOD error, you might have to roll back the device driver – in other words, switch back to the previous working version. To do that, follow these steps:

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• Next, select the driver entries that are labeled appropriately other than anything in the context of the WAN Miniport.
• Then select each one of them and double-click to open a new mini window.
• After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of your Network adapters.
• Now restart your computer to successfully apply the changes made.

Option 3 – Try running the System File Checker

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the ndis.sys Blue Screen of Death error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow and hit Enter.

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try running the CHKDSK utility

Running the CHKDSK utility might also help you resolve the Netwtw04.sys failed BSOD error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 5 – Run the DISM Tool

The DISM tool is another command-line tool in the Windows operating system that could help users fix various corrupted system files. To use it, follow these steps:

• Open the Command Prompt as admin.
• Then type in this command: DISM /Online /Cleanup-Image /RestoreHealth
• The DISM command you entered will repair the corrupted system image. Do not close the window if the process takes a while as it will probably take a few minutes to finish.
• Restart your PC.

Option 6 – Perform a System Restore

Performing a System Restore on your computer can also help you fix the ndis.sys Blue Screen of Death error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Cache files are temporary files that have been created by various applications and services when used.  As temporary files, they are safe to be removed and deleted from the system since the application or service will create new ones when needed but sadly will not remove old ones, this task is left to OS itself. Automatic Windows cleanups can mostly take care of these things but for top-notch performance clearing cache manually is a far better option. We will here explore various cache temporary files, where they are, and how to clean them. Sit back and let’s do some cleaning!

Clear cache using Disk Cleanup

1. Open Start menu and search Disk Cleanup
2. Click on it in search results
3. Click on the drives drop-down menu and select the drive where is Windows 11 installed
4. In the Files to Delete section enable all boxes and click on OK
5. Click on delete Files to confirm

Clear Microsoft store cache

1. Press ⊞ WINDOWS + R to open the run dialog
2. Type in WSReset.exe and press ENTER
3. Black blank windows will appear, wait for the window to close itself and you are done

Clearing location cache

1. Press ⊞ WINDOWS + I to open location history
2. Select Privacy & Security
3. In the App Permissions section click on Location
4. On-Location page click on Clear

Clear and flush DNS

1. Press Start and search for Windows Terminal
2. Click on Terminal in search results
3. Type in: ipconfig /flushdns and press ENTER

And that is that!

During Windows 10 installation, you will see all the beautiful user interfaces, however, what’s more, important are the drivers, your processor, and free storage disk in order for the installation to be successfully completed. So if you are getting the CompareExchange128 error during the installation of Windows 10, this means that the CPU lacks a very important instruction known as “CMPXCHG16B”. Thus, if you don’t have CMPXCHG16B, then it will result in the CompareExchange128 error when you install Windows 10. In fact, CMPXCHG16B, PrefetchW as well as LAHF/SAHF is a criterion for you to be able to use Windows 10 64-bit version when upgrading from an earlier version of Windows. So what exactly is the CMPXCHG16B instruction? The CMPXCHG16B instruction is the one that performs an atomic compare-and-exchange on 16-byte values. This instruction can also be referred to as “CompareExchange128”. The atomic compare-and-exchange means that the CPU compares the contents of a memory location with a given value. So if the values are the same, it modifies the contents of that memory location to a new given value. Note that this kind of issue only happens to the 64-bit Windows 10 version and the only way to resolve it is by getting an update on the hardware level from the OEM. On the other hand, if nothing really works, it’s maybe time for you to get a new CPU but before you resort to that, in the meantime, you can try following the options given below to fix the CompareExchange128 error during the installation of Windows 10.

Option 1 – Try to update the BIOS and Chipset Drivers

One of the best things you can do to fix the CompareExchange128 error is by updating the BIOS and chipset drivers which is why you need to check if your OEM has an update available for your computer’s BIOS as well as the related chipset drivers. But before that, you need to first check the BIOS version. To do so, follow these steps:

• Type “msinfo32” in the search bar and hit Enter to open the System Information Tools.
• After opening the System Information Tools, check the BIOS version.
• Then take note of that BIOS version. You also need to use the BIOS utility that came with your computer and use it for the upgrade. Note that it is different for every computer and if you don’t have it, you can just go to the OEM website and see if there is an option to download it there.

Option 2 – Try to downgrade to the 32-bit Windows 10 version

If option 1 didn’t work as the BIOS update is not available, you can also try downgrading to the 32-bit version of Windows 10. Keep in mind that this will bring restrictions on the amount of RAM installed and other places but that won’t be a problem as you can still switch.

Option 3 – Try buying a new hardware

If none of the first two options didn’t work for some reason then maybe it’s time for you to purchase new hardware especially if your computer is way too old. In such cases, it’s better to buy new hardware or better yet, a new computer that can keep up for the next couple of years.

One of the great remote assistance software that helps you remotely access and control computers is TeamViewer. However, despite how efficient it is, there are still times when it throws up some errors and one of them is when TeamViewer is not able to connect and throws an error that says, “No connection to partner, Partner did not connect to router, Error Code WaitforConnectFailed”. This kind of error in TeamViewer mostly occurs when the Partner computer is not connected to a network. On the other hand, it could also occur when they are connected to a network so there are various causes for this issue. It could also be that the installation of the program itself was at fault or there is an incompatibility between the TeamViewer versions installed on both the computers and so on. Although there are several causes for this error, the potential fixes are still the same. You can try to restart the network or allow Full Access Control to TeamViewer or flush the DNS cache. For more information, refer to the following options but before you proceed, make sure that both your Windows 10 computer and TeamViewer program are updated to their latest stable versions.

Option 1 – Reboot your router

The first thing you can try to do to fix the error is to simply restart your router. All you need to do is reboot the router from its Admin panel or you can also turn it off manually and turn it back on after a couple of seconds so that it can completely reboot. Once you’re done, try accessing your server again and see if the error is now fixed.

Option 2 – Allow Full Access Control to TeamViewer

• First, open TeamViewer, and then from the Menu bar, click on Extras.
• After that, click on Options and select Advanced from the left side navigation panel.
• Next, click on the “Show advanced options” button located on the right-hand side.
• Then select Full Access from the drop-down menu of the Access Control option under the “Advanced settings for connection to this computer section”.
• Now click OK and check if the error is now fixed or not.

Option 3 – Try to flush the DNS configuration

You could also try to flush the DNS configuration in your computer to fix the error. How? Refer to these steps:

• Tap the Win + X key combination and click on the Command Prompt (Admin) option or you could also search “cmd” in the Cortana search box and right-click on Command Prompt from the search results and select the “Run as administrator” option.
• After opening Command Prompt with admin privileges, enter each one of the commands given below sequentially in order to flush the DNS cache.
  • ipconfig/release
  • ipconfig/renew
  • ipconfig/flushdns
• Now type the exit command to close Command Prompt and then restart your computer and see if the problem is fixed.

On the other hand, you could also try to reset Winsock as well as the TCP/IP.

Option 4 – Run the Network Adapter troubleshooter

To run the Network Troubleshooter, refer to these steps:

• Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
• Next, scroll down and select the “Network Adapter” option from the right pane.
• Then click on the Run Troubleshooter” button.
• After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
• Restart your computer.

Option 5 – Try to perform Network Reset

You might perform a Network Reset to resolve the problem if none of the four given options worked. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:

• Tap the Win + I keys to open Settings.
• From there, go to the Network and Internet section.
• Next, scroll down and look for “Network Reset” under the status pane.
• After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.

Microsoft has presented its next version of their flagship product, Windows 11, and feelings are divided among users. Some users like it very much and eager to upgrade, some do not like the graphic overhaul it went through, but overall I think Microsoft has done a good job with it. Here in this article, we will discuss some of the new features which Windows brings to the table, well at least ones that were showed, I am sure there are plenty more which we will see once OS has been released.

New Start menu

One of the first things that everyone saw when Microsoft has unveiled Windows 11 is its Start menu. Funny enough this is what has caused most of the divide among users, some find it interesting, and some do not like it. Truth is, it is different, and it is centered in the middle instead of the lower left part of the screen. It has been confirmed however that the Start menu can be moved to any part of the screen so if you want, you could place it on the lower left as it has always been. Live tiles do not longer exist in the Start menu, instead, we have styled simple icons.

Windows 11 Snap controls are great

If you have used the cascade option in previous Windows versions then it is most likely that you will like the new Snap controls. You can quickly snap windows side by side, or arrange them in sections on your desktop just by hovering over maximize button on the title bar.

Windows 11 File Explorer

File explorer has gone through some visual and design changes, the ribbon on top has been completely removed and replaced with a header-like feature with a slick and clean design. The header contains a nice organized and designed single row of icons like cut, paste, copy, rename, delete, and new folder icons.

Settings app ovberhaul

The settings app also has gone through visual and design changes. It has a new design that is very visually appealing and navigation has been simplified and more organized. Finding the right and desired setting is much faster and clearer now.

Widget tab makes comeback in Windows 11

Yes, widgets are back but not like you remember them. Instead of being all-time present at your desktop like once they used to be, now there is a button on the taskbar which brings the widget bar up that contains desired widgets. This way they are easily accessible and do not clutter desktops. So far we have weather, news, calendar, and stocks widget but we will see how development on these goes. I expect to have community-made widgets like in old days for all of our needs.

XBOX app

The new Xbox app is now integrated into Windows 11, offering quick access to Xbox Game Pass games, the social parts of the Xbox network, and the Xbox store.

Security and TPM 2.0 in Windows 11

As widely known by now Windows 11 will require you to have a TPM 2.0 module capable CPU in order to install it. This system requirement has caused a lot of controversies but essentially it seems that MS's goal is to protect your personal data by using this module. The upside of course is that your data will be protected much more than in previous Windows versions, the downside, of course, will be that you will need newer hardware to run OS on it. and that is essentially it, keep on tuned on more Windows 11 information and overall articles tied to PC and technology here at errortools.com

When we purchase a computer, usually it is meant to be used by one person. Sometimes we would like to share our computer with other people, with friends and family members but we would also like to keep some privacy for ourselves in the process. Lucky for us Windows 10 will let us create multiple user accounts which then can be used by other persons with their own settings, documents, etc. The only requirement is to already have one user account which is automatically created when Windows is installed. This guide will lead you step by step in the creation of a new user account within Windows 10, so grab your favorite drink, and let's begin.

Creating new account

First thing is to click on the windows icon on the bottom left and open start menu, from start menu click once on settings. When the settings window opens, choose ACCOUNTS on it. Windows will then go to the accounts settings page. Within that page, click on the Family & other users to open the setting for the chosen section on right. On the right settings, screen navigate to the lower section and click once with the left button on add someone else to this PC When add someone else to this PC is clicked, pop up window will appear which will ask you to provide the persons email address and later on the password of his/her Microsoft account, after the required information is provided you are done, a new user has been added and he can use his Microsoft credentials on the login screen to use this computer.

Setting up a user without Microsoft ID

However, if you do not wish to add a new user via his Microsoft login credentials or the person does not have them, on the pop-up window click on I don't have this person's sign-in information. This will open yet another pop-up giving you the option to create a Microsoft account for this person, to use a phone number instead of a Microsoft account, or to create a new email address for the user. Any of these options will create a new user for this computer with provided credentials but there is the last option at bottom of the pop-up which will allow you to create a local user only without a Microsoft account. This user will be able to use this computer, will not be able to transfer his document through various devices like he/she would if using a valid Microsoft account but it could use the computer and personalize it fully to his/her liking. Once the link is clicked, you will be presented with a floating window requiring you to input needed information in order for the account to be created. You will need to provide username, password, and answers to 3 security questions. Once all information has been provided, click on next and your new non-Microsoft local user has been created. Now when you click on Family & other users you will see that Windows has added a new user with the provided name to this computer. If you wish, you can add another user in the same manner, following the previous steps. Microsoft Windows does not have a limit for how many users can be on one computer so feel free to create as many as you like.

User account options

Now, clicking on the existing created user will open user options. From there you will have options to remove the user, therefore removing him/her from this computer, note that removing the local user will remove permanently his/her settings and they would not be able to be restored, or you can change the user account type. Click on Change account type. Under account type, you will have the option to promote this user to an administrator if you wish or you can leave it as a standard user.

A general rule of thumb, which is followed by most users, is to download the specific missing DLL file and place it within the software’s installation directory. However, this can be harmful to your system as hackers often upload popular malicious DLL files to target systems. Thus, you should avoid downloading DLLs from the internet. And follow these steps to fix the DLL error:

• Restart your computer
• System restore to an earlier state
• Run a malware/virus scan
• Update all the hardware drivers
• Running SFC /scannow command in command prompt
• Then do as the error suggests, reinstall the program if it’s feasible. Game files can take several hours to install and therefore, reinstallation can be a cumbersome job. Also, frustrating if the error appears after reinstallation.
• Update device drivers manually, such as graphics drivers, DirectX software if you see DLL missing error while running game

If you are trying to log into your user account on your Windows 10 computer but encountered an error message instead that says, “Your account has been disabled, Please see your system administrator”, read on as this post will guide you on how you can fix this problem. In this kind of scenario, you won’t be able to access your data unless you have access to the administrator account. This problem could be caused by several problems. It is possible that malware has infected your computer and has changed some settings in your computer, especially if your system has been under a malware attack not too long ago. The malware could’ve changed the “Account is disabled” option. The only thing you can do to resolve this kind of problem is to log into your computer using another administrator account and then change the setting. However, if you don’t have a second administrator account, you can just enable the built-in hidden administrator account on your computer. You shouldn’t have any problem enabling the hidden administrator account as it is quite easy when you can log into your account. And in this post, you will be guided on how you can enable the hidden administrator account using the Registry Editor to fix the “Your account has been disabled, Please see your system administrator” error.

To get started, follow the instructions given below.

1. First, you need to start your computer and ensure that you are on the error screen. From there, you will see the Power options located on the right-hand side.
2. Click on the Power options and tap and hold the Shift key and then select Restart.
3. After that, the Advanced Boot Options will appear and from there select Troubleshoot > Command Prompt.
4. Next, you have to select your user account and enter the user account’s password to open Command Prompt.
5. After opening Command Prompt, open your screen and type “Regedit” and then tap Enter on your keyboard.
6. Now select the HKEY_LOCAL_MACHINE in the Registry Editor and go to File > Load Hive.
7. Afterward, you have to open the Windows installation drive and go to the location – WindowsSystem32Config
8. From there, you should find a file named “SAM” – select this file and click the Open button.
9. Next, you have to enter a key name. You can just input whatever you prefer.
10. Once done, navigate to this path: HKEY_LOCAL_MACHINEkey_nameSAMDomainsAccountUsers
11. From this path, you will see a key named “000001F4” – select this key and double click on the “F” entry that you can find on the right-hand side of the screen.
12. After that, look for the value data line labeled “0038” which should show 11 in the first column. You have to replace it with 10.
13. Once done, click on the OK button and close the Registry Editor and the Command Prompt to restart your computer.
14. Now once your computer has restarted, sign in to the Administrator account and open the Computer Management window. You can just search for it using the search bar in the Taskbar.
15. After you open Computer Management, go to Local Users and Groups > Users – where you can find all the user accounts. Look for your deleted user account and right-click on it and select Properties and then unmark the checkbox that says “Account is disabled”. This should fix the problem.

The Microsoft Photos app is a useful tool that allows users to view, edit, as well as create videos on their Windows 10 computers. Although it works just fine most of the time, there are some instances when you might encounter some issues when using it. One of these issues is when you cannot save media from the Photos app after you’ve edited an image. This is most likely related to a permission issue. However, according to some users, they got the error where the edited media file can’t be saved. When you encounter this kind of error, you will see the following error in your Photos app:

“It looks like you don’t have permission to save changes to this file. Try saving a copy instead.”

There are several options you can explore to resolve this error. You can try updating the Microsoft Photos app or verify the ownership of the destination folder. You can also re-register and reinstall the app. For more detailed instructions, make use of the options provided below.

Option 1 – Try to update the Microsoft Photos app

The first thing you can do to fix the problem is to update the Microsoft Photos app.

• Open the Microsoft Store and click on the three horizontal dots for the menu located on the top right portion of the window to see the options.
• Next, select Downloads and updates and then click the Get updates button in the top right. This will install any pending updates for all the apps including the Microsoft Photos app using the Microsoft Store.

Option 2 – Try to verify the ownership of the destination folder

The next thing you can do to fix the error is to verify the ownership of the folder because chances are, the location where you’re trying to save the file might not have enough permissions to read and write the file to the disk. Thus, you need to take ownership of the folder by following these steps:

• Type “command prompt” in the Windows Search bar and then right-click on the relevant search result and select “Run as administrator”.
• After that, if a User Account Control or UAC prompt appears, just click on Yes to proceed.
• Next, type and enter this command: TAKEOWN /F <path>
• Note that the <path> is the location of the folder or file in File Explorer.
• Now type and enter this second command: ICACLS <path> /grant administrators:F
• Finally, once the command has been executed, restart your computer and then see if you can now access the folder or file.

Option 3 – Try resetting the Photos app

If the first option of restarting the background process of the Photos app didn’t work for you, you can try to reset the Photos app so that it will use the default factory settings. Note that this option works when you are experiencing this issue after making a couple of changes in the Photos app.

• To get started in resetting the Photos app, open the Windows 10 Settings.
• Then go to Apps > Apps & features.
• After that, scroll down until you see the Photos app option – click on it and open its Advanced options.
• From there, you will see the Reset button, click on it and click and then click on it once more to confirm.

Note: The process may take a couple of minutes to complete. Once it’s done, open the pictures again using the Photos app.

Option 4 – Try reinstalling the Photos app

If none of the first two options given above worked, then you might want to consider reinstalling the Photos app. Unlike what most users think, it isn’t really that hard reinstalling preinstalled apps as you have the Windows PowerShell for that. To use this program in reinstalling the Photos app, follow these steps:

• Open the Windows PowerShell program with admin privileges and key in the following command:

Set-ExecutionPolicy Unrestricted

• After that, execute this second command to re-register and reinstall the Microsoft Photos app.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Note: In the command given, do not forget to replace the “PackageFullName” with the actual package name for the Photos app. After executing the command, it will uninstall the Photos app from your computer so you need to install it again from the Windows Store by simply looking for it. Once you found it, just click on install to start the installation process.