What to do if Cortana Search Box turned white

Athwbx.sys or the Qualcomm Atheros driver file is known to trigger several Blue Screen of Death errors. This occurs when the driver gets corrupted or when the operating system is unable to access or find it. In addition, bad sectors in the hard disk or RAM can also cause BSOD errors. The athwbx.sys file is known to cause the following BSOD errors listed below:

• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (athwbx.sys)
• STOP 0x0000000A: IRQL_NOT_LESS_EQUAL (athwbx.sys)
• STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED (athwbx.sys)
• STOP 0×00000050: PAGE_FAULT_IN_NONPAGED_AREA (athwbx.sys)
• Your PC ran into a problem and needs to restart. You can search online later for this error: athwbx.sys

Before you proceed with the troubleshooting tips given below, you might want to try performing System Restore as it could resolve Blue Screen errors caused by the athwbx.sys file. To run System Restore, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first.

Option 1 – Try recreating the athwbx.sys file

The first thing you can try is to recreate the athwbx.sys file. Every time your Windows 10 PC boots up, it looks for all the system drivers in place and if it is unable to find them, it tries to create them. This is why if you remove your corrupt driver file, chances are, you might get a fixed file recreated just for you. How? Refer to the steps below.

• Boot your Windows 10 PC in Safe Mode.
• Then open File Explorer and navigate to this location: C:/Windows/System32/drivers
• From there, look for the file named sys and rename it to athwbx.old.

Note: As you can see, the file’s extension has changed from .sys to .old.

• Now restart your computer and check if the athwbx.sys Blue Screen error is now fixed.

Option 2 – Try to update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Restart your computer.

Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the athwbx.sys Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 5 – Run the Memory Diagnostic Tool

Running the Windows Memory Diagnostic tool in Windows 10 might also help you in fixing the athwbx.sys Blue Screen error. Refer to the steps below on how to run this tool:

• Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
• After that, it will give two options such as:
  • Restart now and check for problems (Recommended)
  • Check for problems the next time I start my computer
• Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like athwbx.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

What is DownloadAdmin/ Updateadmin?

As a digital creation of Blueis, the DownloadAdmin application peruses your computer system for programs/applications that are outdated. This program then makes the necessary updates/installation on your computer, as if it were the Administrator. While most people might consider this application harmful, scrutinizing the Digital Publisher/Creator of the application should be reason enough to remove DownloadAdmin (and any other associated program) from your computer. Why? Blueis is infamous for producing/distributing “adware type software”, according to herdProtect Anti-Malware. Is that not a plausible reason for you to remove applications associated with that publisher? Additionally, DownloadAdmin not only updates your outdated applications, but it installs additional programs - usually utility tools and search toolbars. This is a sly way to promote third-party software and to get ads loaded onto your computer system. Technical details about DownloadAdmin include:

Digital Publisher: Blueis Product Version: 4.0.0.1 Original File Name: DownloadAdmin Entry Point:  0x0000234A

Assessment of DownloadAdmin

For this assessment, the DownloadAdmin file was obtained and installed on a test computer. After the DownloadAdmin/Updateadmin application was installed, it made several modifications to the computer system. These modifications may class the newly installed file as a PUP (potentially unwanted program). Outlined below is what took place after the file was installed.

• Updated an outdated application installed on the computer

Subsequent to the update made by Updateadmin, I thought the PUP had run its course. However, it was not quite finished. It was after scanning the contents/programs of my Local Drive, I stumbled on an additional program, one that I did not download or install, at least not intentionally. As predicted, the DownloadAdmin application scanned through the computer system (in the blink of an eye), during installation and made adjustments to an application already installed. This program was the Mozilla Firefox. Since Mozilla Firefox was rarely used on the PC in question, the DownloadAdmin application thought it quite appropriate to revive the Mozilla Firefox browser, by replacing it with the latest or more contemporary version.

• Installed a search toolbar

While DownloadAdmin did request permission to install an updated version of my Browser, it provided no warning about installing a search toolbar. This is quite shady and deceptive. In addition to updating the Internet Browser, DownloadAmin also installed the SearchProtect toolbar (Conduit). This toolbar is no stranger to the market as I’ve encountered it on several occasions during my assessment of malware.

Should you remove DownloadAmin?

That decision is totally yours to make. However, here are some reasons why most people would consider that program unwanted

• It updates your outdated programs

In most cases, at least those I’ve seen, if a user has a program installed, they don’t necessarily want a new version of that program. In fact, this PUP could spell trouble since some programs, especially paid, require a license to use the software. When that program is updated/ upgraded, you might have to acquire a new license to get it to work.

• Unnecessary program

If you’re totally lackadaisical and loathe the idea of doing work yourself, this program might come in handy. Many users will update their computers manually by using Microsoft’s preinstalled/pre-programmed updater in their computer’s Control Panel. This option searches for and installs all the necessary programs to keep your computer safe and secure. The DownloadAdmin program only occupies needed space and resources on your computer. However, what’s good about this program is that it doesn’t operate at the start time so it doesn’t necessarily cause unnecessary lags on your computer.

• Modifies your search experience

By installing a search toolbar called SearchProtect, Updateadmin modifies or changes the browsing experience you’re accustomed to. SearchProtect hijacks your browser and changes your homepage to their choice while removing yours. This is often hard to reverse since the publisher created this software to remain once installed. To completely remove DownloadAdmin from your computer, click here to download and install Spyhunter

USB Kill, a USB device is able to fry and damage your computer, mobile phone, router, etc. This device is quite dangerous and can kill electronics the moment it is inserted into an available port. By now people should know that they should not put unknown USB sticks into their devices because of potential virus and malware threats but this raises using unknown sticks to a whole new level.

Kill kits are not really new to the market, they have existed before but lately, technology really progressed and the latest USB sticks are really good, their success rate is around 95% which is pretty high and should not be taken lightly.

The second thing that you really should not play with strange USB sticks is that they dropped in price really hard, although top Kill kits will still go as high as around 300 USD, there are really cheap ones lurking in Ali Express that are just 6 USD!!! that makes them affordable devices for the mass market.

The device is made to take energy and current from the port it is plugged in, multiply it and release its charge back into the device, successfully frying some components immediately. Some more professional Kill sticks can even fry devices even when the device itself is not powered and can be even started remotely.

The point of this article is to make you aware that you should not in any kind of circumstances use and plug-in USB sticks into your devices that you do not know where they come from, especially from the mail!!

Error 0xc0000225 is the error that occurs on system startup, most times error just disappears all by itself but in some cases, it can be really persistent and can even cause you not to be able to enter the system that could be a really annoying thing, especially if there is some important task waiting to be finished. In this guide, we will present you with solutions for this error and how to solve it so you can get back to work as soon as possible.

Solution if you can not log into windows due to repeating error

If an error repeats itself constantly and you are unable to boot into Windows itself you will need to prepare Windows boot USB. You can download the Microsoft media creation tool here and then use it to create a bootable USB with Windows 10. Once the USB is done reboot your system and boot from USB. CHoose repair Windows instead of install and follow onscreen instructions.

Solution if you can log into Windows

If you can log into Windows bring up the command prompt in administrator mode and type in it SFC /SCANNOW followed by ENTER, wait for the whole operation to finish, and then reboot the system.

One of the most common brands of GPUs that comes in a large number of computers is AMD’s Radeon Graphics processing units. AMD included the Radeon Settings panel so that users can control how the hardware functions. However, as of late, a lot of users reported that the Radeon Settings panel throws an error that says, “Radeon Settings are currently not available. Please try again after connecting AMD graphics” when they try to use it. This kind of error in the Radeon Settings panel is most likely caused by either corrupted drivers or incompatible drivers. If you are one of the users who are facing this problem, worry not for this post will guide you in fixing this error. You can either use the Device Driver Uninstaller or change the driver version. For more details, make use of the options provided below.

Option 1 – Try to use the Device Driver Uninstaller

The first thing you can do to fix the problem is to uninstall the AMD Radeon drivers by using the Device Driver Uninstaller software. After you’ve uninstalled the AMD Radeon drivers using this software, go to the official website of AMD to download the AMD Radeon drivers. Once you’ve downloaded them, you can install them by simply running the executable file. Once the installation of the new AMD Radeon drivers is done, try to open the Radeon Settings panel and see if the error is now fixed or not. If not, refer to the next given option below.

Option 2 – Try changing the Driver version

If you have followed the instructions in the first option then you can proceed to the next given steps below.

• Now that you’ve completely uninstalled the AMD Radeon drivers and reinstalled their latest working versions, check if the drivers are still updating. If they are, you need to stop them.
• To disable the drivers being automatically updated, you need to go to the Group Policy Editor by tapping the Win + R keys to open the Run utility and then type “gpedit.msc” in the field and tap Enter or click OK.
• After opening the Group Policy Editor, navigate to this policy setting: Computer Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions
• From there, double click on the “Prevent installation of devices that match any of these device IDs” policy setting to open a new window, and from this window, you will see the following description of the setting:

“This policy setting allows you to specify a list of Plug and Play hardware IDs and compatible IDs for devices that Windows is prevented from installing. This policy setting takes precedence over any other policy setting that allows Windows to install a device. If you enable this policy setting Windows is prevented from installing a device whose hardware ID or compatible ID appears in the list you create. If you enable this policy setting on a remote desktop server the policy setting affects the redirection of the specified devices from a remote desktop client to the remote desktop server. If you disable or do not configure this policy setting devices can be installed and updated as allowed or prevented by other policy settings.”

• Now set the radio button of the policy setting to “Enabled”. This will turn off the delete confirmation prompt. Note that setting the radio button to either Not Configured or Disabled will turn off the driver being automatically updated.
• Next, click on the Show button under the Options section. And in the field that pops up, type in the Hardware ID of your GPU and click OK. You can find the GPU’s Hardware ID under this location: Device Manager > <DEVICE NAME> Properties > Details > Hardware IDs
• Once you’re done, click the Apply and OK buttons to save the changes made.
• Close the Group Policy Editor and restart your PC and see if the “Radeon Settings are currently not available. Please try again after connecting AMD graphics” error is now fixed.

Error Code 0x8007001 - What is it?

Error Code 0x8007001 occurs during installations that take place in Windows 10.  Various versions of this same error have also been present in previous editions of the software and the methods to resolve the error across these versions are the same

Common symptoms include:

• Inability to complete the installation process for updates, programs, and system versions.
• Installations quitting out in the middle of the process, particularly as the files are unpacked.

Several solutions for Error Code 0x8007001 require the user to complete semi-complex tasks. If you aren’t comfortable with the processes necessary to finish the methods below, make sure that you get in touch with a certified professional who is familiar with the Windows operating system to assist you in the resolution of the error code.

Solution

Error Causes

In many cases, Error Code 0x8007001 is caused by an installation disk that is not functioning properly or installation files that have been corrupted or changed. When this is the case, the operating system will not be able to begin actually installing the files and will instead hang up as the files are unpacked from the installation set.

Further Information and Manual Repair

For Error Code 0x8007001 to be repaired properly, the missing or corrupted installation files need to be repaired or the system needs to be able to recognize the files that it is missing. This can require some advanced computing knowledge. If you don’t feel comfortable with the idea of undertaking the methods below on your own, contact a computer repair technician who can assist you in following these steps.

Method One:  Load the Install Files on an Alternative Disk

In some cases, the operating system simply cannot recognize the installation files that are present on the disk in question, whether it is on a hard drive, a set of downloaded files, or files from a flash drive. If this is the case on your particular machine, the simplest way to work around the problem is to load the installation files onto an alternative disk source, whether it be a flash drive, CD, DVD, or secondary hard drive. After these files have been properly loaded onto that alternative disk, attempt to run the installation from the alternative source instead.

If this method is successful, it means that the system may have had trouble recognizing the files involved in the installation from the first source, but that the files themselves were not corrupted or changed.

Make sure that you save the alternative disk source after your installation is complete in case you ever need to do a fresh installation on your machine.

Method Two:  Clean Your Disc and Your Drive

If you are installing files from a DVD or CD, check to make sure that the back of the disc is free from scratches and dust. If there are no visible marks on the disc, you may need to open up your disk drive to see if there is a build-up of dust or debris inside of the drive. If this is the case, simply clean your drive and re-attempt your installation process from the included disk.

Method Three:  Run the Windows Update Troubleshooter and Update Your Programs

If the error code is still appearing on your machine, you can open up your Windows Update tool and run the troubleshooting wizard, which will then scan your machine to see if there are any potential problems that it can fix. Next, run the Update tool itself if there are any updates that need to be performed. Sometimes, this can resolve the error at hand. Make sure to restart your computer after any updates or changes have been made so that you can ensure that they are applied by the operating system appropriately.

Method Four: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

Error 501 - What is it?

Error 501 is an error code that sometimes may occur while you are using Internet Explorer on your Windows PC. The error message is displayed as:

'Error 501: Not implemented or not supported.'

Solution

Error Causes

It is difficult to narrow down the ultimate cause of error 501. This is because this error code can be triggered by multiple reasons such as:

• Third-party confliction or due to an incorrect HTTP 1.1 setting
• Improper program installation
• Changes in the “LocalAccountTokenFilterPolicy” registry key
• Corrupted Registry Database

Further Information and Manual Repair

The occurrence of this error regardless of what the cause is may cause a lot of inconvenience to you. And if not fixed on the time it can lead to system failure too. To repair the error 501, identifying the cause for the error really helps. By identifying the cause, you can easily select the most suitable solution to fix it.

Let us walk you through the solutions to fix error 501 timely:

Cause: Third-party conflicts or due to an incorrect HTTP 1.1 setting

Solution: If the above cause is the reason for error 501, this means the Local Policy Rights Settings have been altered. And because of that, Windows is not running your desired program. To solve this error simply log on to Windows as an administrator. Then run local computer policy snap-in. Open it and click on the computer configuration. Here you will see the Windows settings option. Click on it and then open security settings, local policies, and click on properties. Now in the add users section select the user which you want to add to the policy and save by pressing OK. After you’ve made changes, now try using internet explorer again. If this is the cause for the error pop, the error will not occur. If it still occurs then this means there is some other underlying cause for the error. Read on to find out.

Cause: Improper Program Installation

Solution: Error 501 may also occur due to improper program installation. The best way to resolve it is to uninstall recently installed programs.

Cause: Changes in the “LocalAccountTokenFilterPolicy” registry key

Solution: Sometimes during installation registry keys also get damaged or changed. If changes in the LocalAccountTokenFilterPolicy” registry key is the issue, then you need to alter the registry key ‘LocalAccountTokenFilterPolicy settings and its value. This key inside the registry database allows Windows to control the various access options that you have. However, due to wrong settings, it denies access and shows error 501 when you open Internet Explorer. To alter registry key settings can be tricky and complex if you are not a computer programmer. In such as scenario it is advisable to download Restoro. This is a user-friendly and multi-functional repair tool embedded with a powerful register cleaner. In addition to this, it also functions as anti-virus and a system optimizer.

Restoro Solution

Restoro is simple and easy to use. To operate this tool on your PC and to reset registry settings you don’t need any technical expertise or sound knowledge. Its smooth navigation makes it easy for users to scan and repair errors like 501 due to registry misconfiguration in seconds.  With this helper, you don’t have to modify Windows registry settings manually. It will do it automatically. Furthermore, if Error 501 is triggered by a corrupted registry database, you can run it to repair this issue too. It cleans and wipes out all the unnecessary and obsolete files that could be corrupting your registry. This includes junk files, internet history, and invalid registry entries. It clears up your hard disk space and repairs your corrupted registry. If your PC’s registry is damaged due to malicious software like viruses and malware, then it uses advanced antivirus to remove them from your system. It has a value-adding backup feature that enables you to create a backup of your files for data safety and recovery in case of loss during repair. Restoro is compatible with all Windows versions.

Starting with Restoro

Here are 3 simple steps to get started:

1. Click here to download Restoro.
2. Once the installation is complete, run it to scan for errors
3. After scanning the errors, simply click repair to resolve the issues including the error code 501.

Along with fixing error code 501 triggered by registry damage, it also repairs all other PC-related issues. It helps maintain a stable and error-free system for the longest time.

If you connected your Hard Disk, USB, or SD card to your Windows 10 computer and you suddenly encounter an error that says, “Windows was unable to repair the drive”, read on as this post will help you fix the problem. This kind of error indicates that the file system on the drive has become corrupted and that ChkDsk was not able to repair the problem. You can also encounter this error when you try to run the ChkDsk utility to repair the system. This kind of error is most likely due to the general corruption of the contents in the drive. It is also possible that you removed the external drive without using the “Safely remove hardware” option or it could be that the drive is still in use. To fix the problem, the obvious thing to do is to safely remove the external drive by using the “Safely remove hardware” option. If it didn’t work, you can try to run the CHKDSK utility from the command line or you could also restart your computer in a Clean Boot State and then run the scan. Before you proceed with the potential fixes provided below, make sure that you create a system restore point first or you could also create a backup copy of the data to an external drive.

Option 1 – Run the CHKDSK utility from the command line

Although some users reported getting the “Windows was unable to repair the drive” when they run a CHKDSK scan, other users reported that running it also fixed the error. Thus, you can try to run it and see if it works or not.

• In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
• After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f
• The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
• Tap the Y key to schedule Disk Check the next time your computer restarts.

Option 2 – Restart your computer in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that triggers the “Windows was unable to repair the drive” error to appear when you connect your external drive or run the CHKDSK utility. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• Once your computer has restarted in a Clean Boot State, perform your scan again and see if it now works, and then start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

As you know, all the web browsers come with the support of auto-updates which include both Google Chrome and Mozilla Firefox. However, with these updates, the browser comes with the support of a new web APIs and better rendering. Although there could be a lot of problems that may arise due to these updates. These problems consist of depreciation of features, incompatibility with some websites, to name a few. It includes incompatibility with some websites, depreciation of features, and more. This might push someone to stop the auto-updates of these web browsers. So, in this guide, we will be checking out how to stop auto-update in Google Chrome and Mozilla Firefox on Windows 10. Thus, if you want to be rid of these issues, then you can disable the Chrome & Firefox auto-update and you can do that by either using the Windows Services Manager and the System Configuration utility.

Option 1 – Disable Chrome & Firefox auto-update via Windows Services Manager

The first thing you can do to disable the Chrome auto-update is through the Windows Services Manager. To do so, follow these steps:

• First, tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• After that, you will see a list of services and from there, look for the Google Update Services (gupdate) and Google Update Service (gupdatem).
• Once you find these services, right-click on each one of them and select Properties and then make sure that the Service Status is set to be Stopped.
• You should also select the Startup Type to Disabled and click on the Apply and OK buttons.
• Now restart your computer. This should stop the automatic update of the Chrome browser.

Option 2 – Disable Chrome & Firefox auto-update via System Configuration utility or MSConfig

• Tap the Win + R keys to open the Run utility and type “msconfig” in the field and tap Enter to open the System Configuration.
• After that, go to the Services tab and uncheck the two entries, namely Google Update Service (gupdate) and Google Update Service (gupdatem).
• Next, click on the Apply and OK buttons to save the changes made.
• Restart your computer.

Note: Now that you’ve stopped the auto-update in Firefox, it’s time for you to stop the auto-update in Mozilla Firefox. To get started, follow the steps below.

• Open the Mozilla Firefox browser and click on the hamburger menu located on the top-right portion of the screen.
• After that, select Options and under the General panel and then go to the Firefox Updates section.
• Next, click on the radio button for updates but select the option to let you install them.
• You also have to uncheck the options named “Use a background service to install updates” and “Automatically update search engines”.
• Once done, restart the Firefox browser. This should stop the automatic update.

As you know, you can find the number keys in two spots on your keyboard – one is above the letters while the second one is at the number pad. Recently, a number of users reported not being able to type any numbers on their keyboards while some reported that their keyboards only type numbers. This issue could occur on both sets of the number keys or on the one at the number pad. This is a rare situation and seldom happens to users. So if you are one of the few who experience the same problem then you’ve come to the right place as this post will guide you on what you can do to fix the keyboard issue. This issue is most likely due to a switched-off number pad, outdated or corrupted keyboard drivers, turned on mouse keys or it might have something to do with the physical connections. Whatever the cause is, here are some options you have to try to resolve the problem.

Option 1 – Try to enable Numlock

The first thing you can do to fix the issue with the keyboard is to enable the Numlock since one of the most common reasons for this kind of problem is where the keyboard won’t type numbers because the Numlock key is disabled. Thus, you have to enable this key by pressing it once to enable the number pad.

Option 2 – Turn off the Mouse key

• From the Start Menu, go to Control Panel.
• Navigate to Ease of Access Center.
• Then select the option “Make the keyboard easier to use”.
• Navigate to the option “Control the mouse with keyboard” and then uncheck the “Turn On Mouse Keys” option to turn off the Mouse key.
• Click on Apply and then on OK to save the changes made.

Note: The problem with the keyboard could stem down to a simple issue in its settings so if you have successfully followed the steps for this solution then you should be able to fix the problem.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:

• From the WinX Menu, open the Device Manager.
• In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.

Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.

• After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.

Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Keyboard from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.