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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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Solution

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There are several ways to resolve the appearance of error code 0x800705b4 on Windows devices. If you are not familiar with fixing error codes on a computer or are having trouble fixing this one, consider contacting a Windows technician to help with fixing the error. The computer must be run on administrator mode no matter which steps you are taking or which methods you are using. Depending on which version of Windows you are using, the steps for each method may differ slightly, but the basic process will remain the same.

Method One: Fixing it with updates

Start the computer in safe mode to begin troubleshooting for error code 0x800705b4. When the computer is starting up, press F8—this will enter the computer into safe mode.

You will now need to manually update your computer's outdated drivers. To do this, click on Start. Then, type in Device Manager into the search box to see if there are any outdated or corrupt issues with the drivers.

Method Two: Run an SFC scan

This will allow users to find files in Windows that are corrupt, damaged, or lost.

  • Start the Command Prompt. To do this, click Start and then type in cmd inside of the search box to see the icon.  Right-click and choose to Run as administrator. If asked, enter the password for the administrator.
  • When viewing the command prompt, type in “sfc/scannnow” and then press enter. This will be scanning all of the protected system files and will fix the corrupt files. Do not close the command prompt before it is done.

Method Three: System Restore

This is the most efficient way to fix any problem or system status. System backup is vital when performing this.

Click on the Start button, and then type in “system restore” inside of the search box. Right click on System Restore, and then choose Run as Administrator. This could also be found in the Control Panel. Now you will choose the time point in which to restore the system. You will be able to choose the recommended or specific restore based on the situation. Now you can review the restore point and then click Finish.

Method Four: For Windows 10

  • You may need to update the Windows Defender in the security center. To locate this, click Start, Settings, Update and Security, Windows Defender.
  • Go to the Windows Updates and click on Advanced Options. Click on the option that will get updates for more Microsoft products.
  • Restart the computer, and then check for updates again. This update process will be able to be done without a problem. When a message comes up that says “Your device is up to date” you will need to click Advanced Options once again and check for update options.
  • Check for updates one more time and now the proper updates should be able to be downloaded and installed properly.

Method Five: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

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3 ways to bypass TPM and install W11 anywhere
TPM 2.0 requirement for Windows 11 has produced a lot of discussions since it was announced. A lot of somewhat older hardware seems to be left behind with this decision from Microsoft. So naturally, when something like this is announced, especially when it is stated it is the must-have thing, people find a way to break it and to prove it is not the case. In that spirit, I am proud to present you with not one but three-way you can install Windows 11 on hardware that does not has TPM 2.0. Please note that by bypassing this you will not be able to use some Windows 11 features tied to modules like Device encryption, vTPM in Hyper-V, and all TPM-related services. I will cover methods from the most simple and straightforward ones to the more complicated using registry editor.

Windows 11 TPM installationBypass TPM with changing installation media

For this method to work you will need both Windows 10 ISO and Windows 11 ISO since it will require some file copying between them. You will also need Rufus or another tool to make a new installation media once files are copied All you have to do in this method is to go into your Windows 10 ISO and delete the install.esd, then just copy install.wim from Windows 11 installation media into the same place, and you are done. Make install ISO with Rufus and install Windows 11.

Change DLL on installation media method

For this method, you will need everything like in the previous one and the process is almost the same, but this time instead of migrating the whole installation file, we will just replace the appraiserres.dll file. Copy appraiserres.dll file from your Windows 10 installation media over the same file on Windows 11 installation and you are good to go.

Bypassing TPM via registry editor

If for some reason previous easy solutions have not worked for you do not lose hope just yet, there is one more way you can bypass TPM. In this given method you will not need Windows 10 installation media but the process is a little more complicated than previous ones.
  1. Create Windows 11 media installation
  2. Start the installation process
  3. Click the Next button.
  4. Select region, language, and time when asked. You can change these settings later.
  5. Click the Install now button.
  6. If your device was already activated, click the I don’t have a product key option to continue.
  7. Click the Next button. Select the edition of Windows. When you’re installing the OS on an existing device, Windows won’t activate if you select the incorrect edition.
  8. Click the Next button.
  9. Select the I accept the license terms option and click next.
  10. Select Custom: Install Windows only (Advanced)
  11. During the Windows installation screen, now you will see a message stating that the PC can’t run Windows 11 if you do not have TPM 2.0
  12. On this screen, press SHIFT + F10 to open Command Prompt window.
  13. Launch the registry editor, type regedit.exe in Command Prompt, and press ENTER
  14. Create a new key “LabConfig” by right-clicking on the Setup key and select New > Key under HKEY_LOCAL_MACHINE\SYSTEM\Setup.
  15. Type LabConfig and press ENTER.
  16. Right-click on the LabConfig key.
  17. Select New > DWORD (32-bit) value.
  18. Create two values: BypassTPMCheck and BypassSecureBootCheck.
  19. Set their DWORD32 value to 1.
  20. Press ENTER.
  21. Close the Registry Editor.
  22. Type exit in the Command Prompt and press ENTER or close its window.
  23. Press the back button in the Windows installation setup if it still says “This PC can’t run Windows 11”.
  24. Accept the terms & conditions.
  25. Select Custom: Install Windows only (Advanced) option and configure the partition with the current installation.
  26. Click the Next button.
  27. Finish Windows 11 installation
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