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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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Solution

Restoro box imageError Causes

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Further Information and Manual Repair

There are three basic methods that users can try in order to resolve Error Code 0x80070032 on their machine. These are fairly simple and easy to complete. However, if the methods below aren’t successful in resolving the error code or if you do not feel confident in your ability to use them, get in touch with a certified Windows repair professional to assist you.

If you believe that you are seeing the error due to entering a command that didn’t work, use Method One first. If you believe it is due to a mail syncing error, use Methods Two or Three.

Here are the top methods for addressing Error Code 0x80070032:

Method One:  Reinstall the Program in Question

If you believe that you are experiencing Error Code 0x80070032 because of a command that you have entered, the best solution is to reinstall the program in which you were entering the command. You may also want to try updating your program, if able, before reinstalling it. Remember to restart the computer before reattempting to enter in the command that caused the error.

Method Two:  Download and Install Windows System Updates

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For users who are only seeing Error Code 0x80070032 because of the bug mentioned above, Windows released an update that should address the error code on its own. If your computer is fully updated, the error may be resolved on its own. Always remember to restart your computer after installing updates so that the necessary changes can take effect.

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fortnite cannot connectCheck the Epic Games Status page

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Use a wired connection

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Disable your firewalls

Often the quickest way to fix connection problems due to firewalls is to temporarily uninstall and/or disable it.

Windows Firewall disable guide:

  1. Click on Start.
  2. Click on Control Panel.
  3. Click on System and Security.
  4. Click on Windows Firewall.
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  6. Under each Network location, select the Turn off Windows Firewall option

Uninstall any other firewalls

Using a third-party firewall may prevent you from being able to connect to the Epic Games Launcher, Fortnite, or another Epic Games product. We recommend removing any third party firewalls temporarily to see if this resolves your issue. If it does resolve the problem, make sure to add the following executables as exceptions to your firewall:

Epic Games Launcher

  • C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe
  • C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win32\EpicGamesLauncher.exe

Fortnite

  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping_BE.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping_EAC.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteLauncher.exe
Contact your firewall manufacturer for instructions on how to add these as exceptions to it as this varies between them.

Unblock your network ports

Network ports allow certain types of data to be successfully sent over a network that is used by our services. If you have any of these blocked, it may result in you being unable to connect to our games or use our services properly. To unblock your ports on your router do the following:

Windows

First, you will need to get your default gateway and internal IP address:

  1. Click on Start.
  2. Type cmd and press Enter.
  3. Type ipconfig and press Enter.
  4. Take note of your Default Gateway and IPv4.

Configuring your router to unblock the ports

  1. Open your web browser.
  2. Type your Default Gateway into the address bar and press Enter. (A common Default Gateway is 192.168.1.1)
  3. You may be asked for a username and password. This varies for each router. Before entering anything, try just hitting OK. If that doesn't work, try the common default username and password below: Username: admin Password: password If these don't work, you can check this website for a list of usernames and passwords based on your router model.
  4. Locate the Port Forwarding page in the administration tool and click on it.
  5. Make sure you have Port Forwarding selected and not Port Triggering as this is completely different.
  6. On this screen, you will need to enter the ports and port ranges below with the correct protocol and local IP of which you took note of above: 80 (TCP/UDP), 433 (TCP), 443 (TCP), 3478 (TCP/UDP), 3479 (TCP/UDP), 5060 (TCP/UDP), 5062 (TCP/UDP), 5222 (TCP), 6250 (TCP/UDP), and12000-65000 (TCP/UDP).
If you have any trouble doing the above on your router, make sure to check out the router manufacturer's support site for additional instructions as these will vary from router to router.

VPN and Proxy Servers

Do NOT use VPN or Proxy Servers. These cause issues that can't be resolved by us without having you disable them. Check out this article for information on how to disable your proxy server.

Switch Domain Name Systems (DNS)

Switching your DNS can result in better connectivity and performance for your internet connection. There are two different DNS services we recommend to have you try if you are having issues with your connection. Below are the followings links with instructions on how to change your DNS:

Epic Games Launcher: Edit your Engine.ini file (Windows only)

Editing these settings can result in better download speeds using the Epic Games Launcher:
  1. Click on Start.
  2. Type %localappdata% and press Enter.
  3. Open the EpicGamesLauncher
  4. Open the Saved
  5. Open the Config
  6. Open the Windows
  7. Open ini and add the following lines to it: [HTTP] HttpTimeout=10 HttpConnectionTimeout=10 HttpReceiveTimeout=10 HttpSendTimeout=10[Portal.BuildPatch] ChunkDownloads=3 ChunkRetries=20 RetryTime=0.5
  8. Save the file and open the Epic Games Launcher.
fortnite gameplay
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As you know, any software needs sufficient CPU power when it downloads, updates and installs so if you encounter an error code 0x80200070 when you tried to install or update the Microsoft Edge browser on your Windows 10 computer, then read on as this post will guide you on how to fix it. This kind of error occurs when the Edge browser installation does not get enough CPU power to update or install and the only way to fix it is to kill programs that are consuming a lot of PC resources as well as stop or remove any unnecessary programs that are running in the background. This kind of error can also be encountered in the new Microsoft Edge Chromium. For more details, follow each one of the options provided below.

Option 1 – Try to kill applications that consume high resources

  • Tap the Ctrl + Shift + Esc keys to open the Task Manager.
  • Go to the Performance tab and sort by CPU usage.
  • Next, close a few additional programs that are consuming maximum CPU power.
  • After that, try to update or install Microsoft Edge again and check if the error is fixed. If not, try to restart your computer and then start the installation or update again.

Option 2 – Try to remove or stop unnecessary programs and services

If the applications or processes that are consuming a lot of CPU resources reappear even after you kill them or end their processes, then you can try the following suggestions to remove or stop these unnecessary programs and processes.
  • The first thing you can do is to stop the Service. If the program happens to be a service, then you have the option to disable the Windows Service. All you have to do is open the Services Manager and stop the service. How? Refer to these steps:
    • Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and tap Enter to open the Services Manager.
  • After that, identify which service is consuming a lot of power and then stop it temporarily.
  • The next thing you can do is to uninstall the problematic program. If the one that consumes a lot of resources is not a service but a program, then you can try to uninstall the program for the meantime until you’ve updated or installed the Edge browser. Once you’ve uninstalled the program, try to update or install Edge again.
  • You can also try booting your computer into Safe Mode and then update or install Microsoft Edge. This will make sure that all the unnecessary programs and services won’t consume a lot of CPU resources as well as memory.
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Fix Error 0x80200056 during Windows Update
You might have experienced a situation where your Windows computer was interrupted due to some battery issues or power failure. It could be that the upgrade process was interrupted because you’ve signed out of your computer or you restarted it by accident. In this case, you will most likely get a Windows Update or Upgrade error 0x80200056. If you are getting this error, read on as this post will guide you in fixing it. This kind of error pops up when the upgrade process was interrupted and could be caused by anything but the baseline here is that your computer was restarted accidentally or someone could have signed out your PC. To resolve the problem, here are some fixes you ought to try:

Option 1 – Try updating or upgrading your computer again

This is the basic thing to do since the process was suddenly interrupted. Just log in to your account and restart the Windows Update or Upgrade process but make sure that your internet connection is stable and that you don’t touch anything so as not to interrupt the upgrade/update process again.

Option 2 – Check if your PC is plugged in or if the battery is full

It is always best to update your computer always when you’re really sure that the power won’t fail. If you’re using a desktop computer, make sure that everything is plugged in. And if you’re using a laptop when this error occurred, make sure that its battery is at 100% but it’s better if you just plug it into power just in case as there are times when the Windows update or upgrade gets stuck for too long like for hours so it will really help if your device is connected to power.

Option 3 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update errors as well as the error 0x80200056. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Option 4 – Delete the contents in the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. A lot of users tried deleting the files in this folder to fix the problem and so far it has worked. Like them, you can try clearing the Windows Update cache by simply deleting the contents of the folder named “SoftwareDistribution” since Windows apparently can’t clear and re-download the update contents once they are corrupted. Thus, deleting the contents of this folder will make Windows download the contents again which will fix the problem. To do that, follow the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net stop bits
  • After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
  • Next, got to the C:\Windows\Software\Distribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
  • Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.
net start wuauserv net start bits
Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.

Option 5 – Try running the System File Checker scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be causing the error 0x80200056. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 6 – Run the Chkdsk utility to repair hard disk errors

You can also run the Chkdsk utility to resolve the Windows Update error 0x80200056. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
  • chkdsk C: /r /x
  • chkdsk C: /f

Option 7 – Run the DISM tool to repair the Windows Update client

The Windows update/upgrade error 0x80200056 might be caused by some issues in the Windows Update client so you need to run the DISM tool to repair it. Note that you have to use another computer or another Windows from a shared network to fix it.
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How to Fix DISM Error 1726 in Windows 10
What is DISM Error 1726? Every time you encounter some issues in your Windows 10 computer, especially when it comes to corrupted system files, you can always use the SFC scan and if the SFC can isn’t able to resolve the issue, there is also the DISM tool you can use which usually resolve the vast majority of system file corruption sufficiently. However, there are times when even the DISM commands experience issues as well. Such is the case with the 1726 error: “The remote procedure call failed”.

Some users reported that this DISM problem happens right before the process is supposed to end. According to experts, this error in DISM occurs due to any of the following reasons:

  1. A third-party program might have interrupted the DISM operation and is the one that triggered the 1726 error: “The remote procedure call failed”.
  2. The error could also pop up when there is a pending corruption repair. This usually happens when you tried to run a DISM command previously that was terminated manually or was halted because of some malfunction.
  3. Lastly, the error could also occur because the process that’s responsible for the procedure is disabled or was prevented from running.
Whichever the case is, here are some suggestions that might help you in resolving the 1726 error: “The remote procedure call failed”.

Option 1 – Try updating your PC to the latest Windows build available

Since the problem is specific to certain builds in Windows 10, you need to make sure that your computer is updated before you try other troubleshooting steps. Thus, follow the steps below to update your Windows 10 PC.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “ms-settings:windowsupdate” in the field and hit Enter to open the Windows Update screen.
  • After that, click on Check for Updates and then follow the next on-screen instructions to apply the latest Windows update.
  • Once the update has been installed, restart your PC and run the DISM command again and see if the problem is fixed.

Option 2 – Try to change the Startup Type of the Remote Procedure Call service

As stated early on, the error might also be caused by a disabled Remote Procedure Call service or RPC or that it might be prevented from running for some reason. In case you don’t know, RPC is the service control manager for both COM and DCOM servers and it’s responsible for performing object variation requests, exporting resolution as well as distributing collection for the servers. And so if the server is disabled, all programs that are using COM and DCOM including the DISM commands, will not function correctly. Thus, you need to make sure that the RPC service is scheduled to enable itself on every system boot. To do so, here’s what you have to do:
  • Tap the Win + R keys to open the Run dialog box.
  • Type “services.msc” in the field and hit Enter to open Services.
  • From there, scroll down until you see the Remote Procedure Call (RPC) service and then right-click on it and select Properties.
  • Then go to the General tab and change the drop-down menu next to Startup type to Automatic.
  • After that, click the Apply button and then OK to apply the changes made.
  • Restart your PC and run the DISM command once again at the next startup.

Option 3 – Try to modify the RpcSs registry key value

If the option didn’t work, you can also try enabling the RPC service using the Registry Editor. Before you proceed, make sure to create a System Restore point first and then follow the steps below afterward.
  • Tap the Win + R keys to open the Run dialog box.
  • Type “Regedit” in the field and hit Enter or click OK to open the Registry Editor. And if a User Account Control prompt appears, just click on Yes.
  • After that, navigate to this registry key: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services RpcSs
  • After selecting the aforementioned registry key, go to the right pane and double-click on the Start value.
  • Next, change the Value data of start to 2 and click OK to save the changes made.
  • Exit the Registry Editor and restart your PC and check if the 1726 error in DISM has already been resolved or not.

Option 4 – Try to disable the Windows Search service temporarily

Some users also recommended disabling the Windows Search service for the meantime as it could be the one that’s interrupting the DISM process.
  • Tap the Win + R keys to open the Run dialog box.
  • In the field, type “services.msc” to open the Services window again and hit Enter to open it.
  • Next, scroll down over the services list and double-click on the Windows Update service.
  • Afterward, go to Windows Search properties and click the General tab and then click the Stop button to stop the service from running temporarily.
  • Now try running the DISM commands again and see if the problem’s fixed or not.
  • Restart the Windows Search service and then restart your PC as well.
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