How to Fix Windows Error 0x8024402f

If you encounter the “Setup has failed to determine supported install choices” error when trying to downgrade or upgrade your Windows 10 computer, this signifies that there are some compatibility issues with the installation process and that Windows was not able to either downgrade or upgrade to another version. Usually, this error occurs when you are using the built-in options in Windows 10 upgrade or downgrade to another version of Windows. This option is mostly used as it keeps the user settings as well as data intact. Thus, you need to keep in mind a lot of parameters before you proceed with the installation because if there is any conflict in the process, you certainly won’t be able to downgrade or upgrade your Windows computer. To resolve the issue, here are some suggestions that might help.

Option 1 – Try running in Compatibility mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.

• Look for the setup file.
• Once you find it, right-click on it and select Properties from the context menu.
• After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
• You also have to check the “Run as administrator” option.
• Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Option 2 – Try troubleshooting compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.

• Look for the setup file.
• Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
• After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Try to use the setup file instead of an image

If you are running the Windows ISO image for the installation, you can try running the setup file instead. This is because when you try to install Windows from an image file directly, it has to be loaded into a virtual CD drive first, and then from there, further operations are carried out. And so, you can just bypass this mechanism to avoid getting the “Setup has failed to determine supported install choices” error.

• First, you need to extract the disk file to an accessible location.
• After that, go to Sources > Setup.exe.
• Now run the setup file to upgrade or downgrade the Windows version. Just make sure that you do run the setup file as an administrator.

Option 4 – Try to do the upgrade or downgrade in a Clean Boot state

Putting your PC in a Clean Boot state can also help when you want to upgrade or downgrade your version of Windows without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.

• After making the bootable drive, you need to plug it into your computer and then reboot.
• Next, tap the F10 or Esc key to open the boot options.
• Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.

This Unresponsive Script problem information is most frequent on Firefox, which is among the top browsers worldwide. Firefox might show you these errors with the information, "Warning: Unresponsive Script". It is going to subsequently inform you that software to the web page you're trying to open is unresponsive, or has quit reacting. This means that the script has ceased functioning and may freeze or hang Firefox if not immediately resolved. You can easily solve this problem.

Solution

Error Causes

Before you can fix this error, you need to understand its primary cause. The biggest risk is that if left unchecked, Unresponsive Scripts will hang your browser and to an extension of your computer thus limiting your productivity. You may have to uninstall and re-install Firefox if the problem persists. Listed here are several of the very most typical reasons for unresponsive script:

• Programming Errors
• Interference by other Softwares
• Using an older outdated version of the program.

Further Information and Manual Repair

Most times, you have to do very little to fix this problem. Furthermore, a lot of the remedies supplied here do not require the assistance of a qualified professional technician. You can easily perform them and completely solve the error.

• If you wish to stop the error, keep your browser and add-ons up to date.

It's easy to update your browser and any add-ons therein. In most cases it's free. By upgrading your browser and add-ons frequently, you are effectively eliminating the risk of Unresponsive Script occurring and interfering with your work.

• Check for a poorly functioning background process

The sorts of background procedures that might result in the Unresponsive Software error include Javascript code, media plugin, and browser extension. You can stop the script from running while using Firefox thus eliminating the Unresponsive script error. Shutting the dialog box is just another easy way of eliminating the unresponsive script error information. Firefox offers you two choices in case of this malfunction. Either "Continue" or "Stop Script". Whatever alternative you pick, you can be certain the dialog box shuts, thus allowing you to continue browsing. The final solution. Contact Firefox about these errors on your browser. Oftentimes, these errors occur when you attempt to visit particular websites. Mark the offending websites' URLs and include them in your communications with Firefox. Sometimes you can also contact the website owner yourself and request them to check their website's code. Following are additional measures you can take to resolve the Unresponsive Script error.

• Waiting longer for the error to resolve itself automatically
• Blocking the offending script
• Yanking the guilty add-ons
• Disabling the hardware acceleration tool.

With one of these few steps, you won't have to worry about the Unresponsive Script error, can continue enjoying your browsing activities on Firefox.

In the latest Windows 11 fiasco, it is reported that the operating system is slowing down some SSD drives. Good thing is that it does not affect all of SSD on the market but the ones which it is affecting can see even a 45% of speed drop. Microsoft has not published a solution to this issue, but users point out two potential problems. The first is a security mechanism based on disk virtualization, which is supposed to slow down the performance of SSDs. The second, in turn, is related to the place of installation of Windows 11 – users indicate that if the performance test is performed on a medium with no files associated with the system, its performance results are similar to the parameters given by the manufacturer. Transfer speeds were to be slightly improved with the latest Windows 11 update 22000.348. However, users are still waiting for a solution to the problem that significantly reduces the efficiency of SSD media.

More information

The details described leading to speculation that the problem could be related to drivers that Microsoft is providing. On further tests, all Nvme drives that use the Microsoft driver have this problem, but Intel 905P, which has its own driver provided by Intel, is working at full power,”.

If you encounter the ERR_SSL_VERSION_INTERFERENCE error on your Google Chrome browser then this means that the browser is trying to load a website with SSL protocol but is not able to do so. This error can occur for many reasons and in this post, you will be given potential fixes that could help you in resolving the problem. But bear in mind that these potential fixes are not that straightforward forward so if you encounter an option you don’t understand much, just skip to the options you have the knowledge of. There is no direct fault in the browser for the ERR_SSL_VERSION_INTERFERENCE error as there are issues with caching the website data locally on your computer. Moreover, this kind of error can also appear when a website is coded incorrectly or if there are conflicting browser extensions installed in the browser that prevents the website to function properly. Refer to the suggestions given below to fix the ERR_SSL_VERSION_INTERFERENCE error in Chrome on Windows 10.

Option 1 – Try clearing browser data

There are times when some data in the browser is conflicting with the loading of the website and triggers errors like ERR_CACHE_MISS. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.

• Open your Google Chrome browser.
• After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
• Now select every checkbox that you see and click on the Clear browsing data button.
• Then restart your Chrome browser and check if you can now open any website or not.

Option 2 – Try disabling TSL 1.3

If clearing the browser data didn’t fix the problem, you can also try to disable TSL 1.3 in Chrome. To do so, refer to these steps:

• Open Google Chrome.
• Next, type in “chrome://flags/#tls13-variant” in the address bar and tap Enter.
• After that, you should see the experimental features page for Google Chrome where you can set TSL 1.3 to disabled.
• After disabling TSL 1.3, restart your computer and check if the problem is fixed or not.

Option 3 – Reset Winsock, TCP/IP & Flush DNS cache

Resetting Winsock, TCP/IP, and flushing DNS might help in resolving the ERR_SSL_VERSION_INTERFERENCE error just follow these steps:

• Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
• After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.

1. netsh winsock reset – type in this command to reset Winsock
2. netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
3. ipconfig /flushdns – type in this command to flush the DNS cache

• Next, restart your PC and check if the problem’s fixed.

Option 4 – Get rid of any conflicting browser extensions

• Open Chrome and press Alt + F keys.
• Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
• Click the Recycle bin and select Remove.
• Restart Chrome and press Alt + F keys again.
• Proceed to On Startup and mark Open a specific page or set of pages.
• To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.

Option 5 – Reset Google Chrome

Resetting Chrome can also help you get rid of the error. Resetting Chrome will restore its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

Google Chrome, Microsoft Edge, Mozilla Firefox are some of the leading browsers commonly used these days and they all include an embedded copy of the Adobe Flash Player. So if you are running a Windows 10 PC then you can have up to 4 copies of Adobe Flash Player; one for Microsoft Edge, one for Internet Explorer, one for Opera, one for Firefox. You might also experience cases wherein two flash players are simultaneously running, i.e. one installed in Chrome as a single plug-in and another one installed in Windows, trying to parse the data. And in such cases, you might consider removing or uninstalling one of the versions of Adobe Flash Player. If you do, then you’ve come to the right place as this post will guide you in disabling the embedded Adobe Flash Player in Windows 10. Before you get started in removing the Adobe Flash Player in Internet Explorer & Microsoft Edge browser, you need to sign in with your administrative account even if don’t use it or set it as the default browser. After you’ve signed in to your administrative account, follow the steps below. Step 1: Open your browser, if you are using Edge then open it. Step 2: After opening your browser, go to its Settings and select Advanced Settings. Step 3: Next, Move the slider against the “Use Adobe Flash Player” option to off. Step 4: After that, open File Explorer and navigate to this address, “C:/Windows/servicingPackages” and from there, check on the following entries:

• Adobe-Flash-For-Windows-Package~31bf3856ad364e35~amd64….(version number of the Flash Player)
• Adobe-Flash-For-Windows-WOW64-Package~31bf3856ad364e35~amd64….(version number of the Flash player #)
• Adobe-Flash-For-Windows-onecoreuap-Package~31bf3856ad364e35~amd64…(version number of the Flash Player)

Step 5: Take note of all the listed package names of Adobe Flash Player and tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor. Step 6: Next, right-click on the three keys which have the name of the packages you listed and select “Permissions” one after the other. Step 7: Then check “Allow” to enable full control for the Administrators account and click OK to save the changes made. Step 8: Select the three keys one after the other and select Visibility DWORD located on the right side and then right-click on Visibility and change the Value data from 2 to 1. Step 9: Go over the same procedures again for the other keys. Once you’ve completed then you should now be able to remove packages using the DISM tool. Step 10: Simply open an elevated Command Prompt and execute the following commands:

• dism /online /remove-package /packagename:Adobe-Flash-For-Windows-Package~31bf3856ad364e35~amd64-10.0.17134.1
• dism /online /remove-package /packagename:Adobe-Flash-For-Windows-WOW64-Package~31bf3856ad364e35~amd64-10.0.17134.1
• dism /online /remove-package /packagename:Adobe-Flash-For-Windows-onecoreuap-Package~31bf3856ad364e35~amd64-10.0.17134.1

Keep in mind that the numbers at the end could be different on your computer due to the difference of version number so you have to use the numbers on your system. After that, reboot your computer.

If you have a laptop that is slowing down and some usual tasks are sluggish you probably mean that it is time to change it and get a new one. Altho it is a good solution and it will guarantee that you will be able to do your tasks with more speed and comfort, straight purchasing is not always the best thing to do.

There are things you can do and some upgrades that are cheaper and will bring your laptop back into the game and extend its usage for a few more years.

1. Clean it

The most common issue for slowing down of computer is dust and dirt that accumulates over time and usage. If the laptop has not been properly cleaned in a while, cleaning it and placing new thermal paste on the CPU can do wonders. If you are not keen on doing this yourself or do not possess the required skillset take it to your local IT center for cleaning.

2. Uninstall software that you are not using

Various software can have speeding effects on computers, it can have some services running in the background and thus take precious resources slowing the whole system. If you are not using software, uninstall it.

3. Do not install the latest software

If you are using your computer for basic tasks there is no really need to install the latest and best. A lot of new software will require new hardware and things that offer are not so much better nor even required to justify the upgrade. Let us take office, for example, if you are using it to just write some text and not using any advanced options there is really no need to switch to a newer version, the old one will do just fine tasks that you are in need of.

4. Replace HD

Now this fits in the domain of upgrading your hardware but still it is much cheaper than replacing the whole laptop. Windows 10 works much better with SSD and SSD itself is faster than your standard HD, especially if it is slower model spinning in only 5400RPM. Operation of HD replacement is simple and straightforward and anyone can do it but the benefits of replacement will be visible right away. With a new SSD instead of an old mechanical one, you will have the feeling that you actually bought a new laptop.

5. Add more RAM

This is basically the last thing you can do in order to speed up your old laptop that will not break your bank account. Upgrading RAM was always the thing that can push your computer to have more power and to behave better while you are doing tasks. One important thing here is to first see how much RAM you have in your computer. If you are packing already 8GB then upgrading will not do much but if you have only 4GB, raising it to 6GB or 8GB will be beneficial. Also, check if the model of the laptop supports more RAM in the first place.

Conclusion

We have covered here a vast array of options in order to get your laptop back into the game with variability between hardware upgrades to taking care of your software. Whatever option you choose to do it will speed up your computer but among all of them, replacing the hard drive will do the most.

If by any chance you are working on a touchscreen PC, tablet, or any similar device and have no access to a hardware keyboard there is a way to place Touch Keyboard on your screen for easy typing, and you can enable icon on the taskbar for easy access.

Enabling the Touch Keyboard

1. Right-click on the Taskbar
2. Select Taskbar Settings
3. Go to Personalization > Taskbar
4. Click on Taskbar Corner Icons to expand it
5. Click on the switch next to Touch Keyboard to turn it ON
6. Close settings

The icon will immediately appear on the Taskbar in the lower right corner. Clicking the icon virtual keyboard will appear on the lower part of the screen. You can use this keyboard to type in applications the same as you were typing on hardware one. By taping on X in the upper right corner, you will hide the keyboard. Tap on the icon in Taskbar to bring it up again.

Hide the Taskbar icon

If you do not want to use Touch Keyboard anymore you can easily hide the icon:

1. Right-click on the Taskbar
2. Select Taskbar Settings
3. Go to Personalization > Taskbar
4. Click on Taskbar Corner Icons to expand it
5. Click on the switch next to Touch Keyboard to turn it OFF
6. Close settings

Many times we were talking and writing here on Errortools.com about security, privacy, hacking, identity theft, etc. We tried to raise important security questions and I hope I have managed to at least shed some light and change maybe some bad behaviors for some, helping them embrace better routines about their security on their PC. In this light, I will today present you with one neat and awesome piece of software, a password manager worth your time and money (if you want premium features): BitWarden.

What BitWarden offers?

The first thing that it offers is the completely free basic plan, granted BitWarden is not an open-source project nor completely free but it has an unlimited free basic plan that will cover 90% of user needs. There is also a free basic unlimited plan for Organizations letting you and one more user share files and other stuff via BitWarden making it a cool option if you need it. Premium features offer you encrypted sharing of files, two-step login, 1GB file attachments (encrypted), Bitwarden Authenticator (TOTP), Vault Health Reports, Emergency Access, and Priority Support. The cost for all of these additional features is 10 USD per year for an individual plan or 40 USD per year for organizations where you will get an increase of maximum users from 2 to 6. Yes, you read that correctly, only 10 USD per YEAR for the whole set of features. Granted if you do not need any of them, enjoy the free version forever. Besides very low premium cost BitWarden will offer you compatibility with all major browsers and devices including both Android and iOS platforms making it a great cross-platform solution to login and maintain your passwords anywhere with just one click. Once installed all you need to do is set one master password and be very careful not to lose or forget this one, if you do all of your other generated passwords will be lost forever.

Features

Secure Password Sharing

Share your encrypted data quickly and easily, and only with the users or teams who need access

Cross-Platform Accessibility

Access critical data in your Bitwarden vault from any location, browser, and device

Cloud-Based or Self-Host

Get up and running in minutes in the cloud or you can self-host Bitwarden for complete data control

Security Audit & Compliance

Open source and third-party audited, Bitwarden complies with Privacy Shield, GDPR, CCPA regulations

Vault Health Reports

Access insightful reports to reveal weak, reused passwords, and other helpful data security metrics

Directory Sync

Our powerful Directory Connector streamlines user and group onboarding and keeps them in sync

Always-On Support

Our Customer Success agents are available to support you around the clock

Detailed Event Logs

Bitwarden creates audit trails to help you keep track of user and group access to sensitive data

Flexible Integrations

Unite your existing systems with Bitwarden using SSO authentication, Directory services, or powerful APIs

Conclusion

There are many password managers out there but via recommendation I have tried BitWarden and truth to be told, I really never felt the need to try anything else, it is great at what it does and it is moving forward with features and it is constantly updated and maintained.

Privacy is a hot topic lately in all circles so naturally themes like private or incognito browsing pop up immediately as discussion topics. Naturally, when discussing private or incognito browsing it is very important to understand what exactly private or incognito browsing is, what does it do and how it works in order to shed some light on is it really private and safe as we are told. So, when you browse the internet normally websites have tendencies to save your browsing data, save cookies, remember passwords, etc in order to provide you with a better surfing experience next time you visit that same site. Private or incognito browsing treats you as a completely new user which is the first time visiting a given website. It clears all your data, including your browsing history, cookies, etc., on exiting. Every website you visit in private or incognito mode treats you as a new visitor, even if you have visited it before in incognito mode. And basically, that's it. So is it really private? No, it is just a non-remembering mode of internet browsing where after your browsing session history and other data is cleared from the browser, but while you are on the internet you are pretty visible to all like any other normal user. There are a lot of misconceptions and wrong thinking about browsing the internet in this mode so let's take a look at some typical ones.

1. The government and other companies can not track me

   Many people think that the Government cannot trace their identity when they surf privately. This is only a myth. There are many ways by which the Government can reach you if you do something illegal. When you surf online, you are connected with an ISP of your area, which helps the officials track your location.

2. Virus and other malware can not infect me while in private or incognito mode

   Many people think that private mode protects them from virus and malware attacks. It is not true because malware and viruses can enter your PC through a software download, phishing email, etc. To protect your PC from virus and malware attacks, you should have good security software.

3. My IP address is hidden when I am in incognito or private browsing mode

   This is not 100% true. If you search “What is my IP” in incognito and standard mode, you will get the same results. This means that websites can view your IP address in private mode also. Using a VPN would be a good option if you want to hide your IP.

4. I can not be tracked via ads

   Since cookies are deleted after exiting private browsing, many people think that ads cannot track them. When you surf in incognito mode, the browser saves cookies in a temporary mode, allowing ads to track you during your entire private browsing session.

5. I am not visible when I am in incognito or private

   You may think if you sign in to your Gmail or other social media accounts in private mode, no one will see you online. This is not true. It does not matter whether you have signed into your account in normal mode or incognito mode; others can always spot you online.

In your regular browsing mode, you may have some addons, extensions, themes, etc installed and you can use them. They may track your activities. The data is deleted when you exit the browser. When you use the private browsing mode, the browser is loaded in its original form, typically without the installed addons, extension, themes, etc. The data gets deleted when you exit the browser. This mode doesn’t save data to disk but keeps it in memory during the current session. If you are really concerned about your privacy we have articles about using DuckDuckGo and deep web where you can be sure that your browsing sessions are encrypted.

There are times when we delete a system files without meaning to on your Windows 10 computer. This happens a lot for users sometimes mistake a system file for a malware-laden file or junk file when it’s actually a system file from the System32 or SysWOW64 folder. In such cases, it could affect your computer. For instance, you might not be able to reboot your PC or open Settings. If you have removed system files from any of these folders by accident and you desperately want to restore them, read on, as this post will guide you in resolving the problem. Restoring them isn’t actually hard, just make sure that you have system admin access. The good thing is that there exists Windows Resource Protection which protects registry keys and folders and even critical system files. So if there are any detected changes to a protected system file, the modified file is restored from a cached copy located in the Windows folder. However, if the Windows Resource Protection program fails to restore these files, you need to check out the given fixes below.

Option 1 – Run System File Checker scan

To restore the system files you deleted, you can try running System File Checker or SFC scan. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:

• Boot your PC into Safe Mode.
• Hit the Win + R keys to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few while before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Reboot your computer.

Option 2 – Try to run the DISM tool

Aside from System File Checker, you can also run the DISM or Deployment Imaging and Servicing Management Tool as it could help in restoring the system files on your Windows 10 computer. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help you resolve the problem.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Try performing a System Restore

Running System Restore can also help you bring back the system files. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 4 – Try to run Automatic or Startup Repair

Startup Repair, previously known as Automatic Repair, is an advanced tool in Windows that can help you diagnose various system issues, including this one. This tool will scan system files, configuration settings, registry settings, and so on in order to fix the problem on its own. To run Startup Repair, all you have to do is boot into the Advanced Startup Options and then go to Troubleshoot > Advanced option > Startup Repair and then run it. This will resolve the problem if you have deleted any system file that’s essential to your Windows 10 PC.

Option 5 – Reset your computer

• Tap the Win key or click on the Start button located in the Taskbar.
• Then click on the Power button at the bottom right portion of the screen.
• Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.