Fix “We couldn’t find any drives” Error

If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end. The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.

• Upon booting, restart your PC and tap F11 to go to the recovery environment then select Troubleshoot.
• Next, click Advanced from the given options and select Command Prompt.
• After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
• chkdsk C: /r /x
• chkdsk C: /f

Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed. And depending on the situation, it might even take a day at most so patience is really the key here.

Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future. After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

If none of the options provided above really worked out then maybe it’s time to consider getting a replacement for your hard drive. In about 50% of the cases about this error, some unfortunate users were left with no choice but to replace the hard drive since the problem is with the hard drive itself. Hard drives have a complex running mechanism which includes a head and the disk that rotates accordingly so you can check if the cables connected to the hard drive are connected properly and if it is in a correct position or not. In addition, you also have to make sure that the SATA adapters where the hard drive is connected are working properly. If the drive is showing problems in the I/O operation, there is little chance for you to use it as a normal hard drive. If the hard drive is in warranty, get it checked and replace it. If not, you might consider taking it to the service center for the specialists to take a look into it.

Among other things and innovations, Windows 11 brings to the table is the game mode. The game mode is a system designed to release some resources and optimize your system when Windows 11 detects that you are playing games. It also turns off automatic updates while the game is active. The game mode is active at all times and usually, everything works great but in some instances, it can sadly cause some performance issues. If you are one of these unlucky people where game mode is not working as supposed to do, don’t panic, we have a quick guide for you on how to turn it off.

1. Press ⊞ WINDOWS + I to open settings
2. Inside click on Gaming
3. Select Game mode
4. Click switch beside Game mode to turn it off
5. Close settings

Everything will be automatically saved and applied and you should not have any issues from now on. If for any reason you wish to turn game mode back ON, just follow the same steps and turn the switch to ON.

If your Windows 10 computer slows down, the first thing you can do is to check the status of the resource usage in the Task Manager. In such cases, it shoots up to even 1000% which causes the system to either hang or freeze since some programs are using a major chunk of system resources. And this is the case with msrtn32.exe. Msrtn32.exe is a malicious file that may try to steal your digital currency. It can get installed on your computer when you install a browser plugin or extension that can modify the default settings of browsers, the content of web pages, search results, as well as display tons of intrusive ads. So if you see msrtn32.exe under the Processes tab of the Task Manager If you see msrtn32.exe under the Processes tab of your Task Manager, refer to the suggestions given below to get rid of it and restore your computer’s normal function. Before you proceed, take note that this executable file is found in the following location:

C:/Program Files(x86)msrtn32

Option 1 – Delete the folder where msrtn32.exe is located

The first thing you can do is to go to C:/Program Files(x86)/msrtn32. From there, look for the malicious executable file and delete its folder. If you are not able to delete the folder, make sure that you’re logged in as administrator and then try again.

Option 2 – Try scanning your computer using Windows Defender

Since you are dealing with a malicious file, if you weren’t able to delete the folder where the file is located, you can scan your computer using the built-in Windows Defender program and then eliminate the malicious file. Follow the steps below to do so:

• Tap the Win + I keys to open Update & Security.
• Then click on the Windows Security option and open Windows Defender Security Center.
• Next, click on Virus & threat protection > Run a new advanced scan.
• Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.

Error Code 7 - What is it?

This is a typical system error that occurs during Windows setup. To be precise, this error may pop on your computer screen during the text mode portion of Windows setup. The setup hangs and stops responding and the error message is displayed in either one of the following formats:

‘The file I386Ntkrnlmp.exe could not be loaded. The error code is 7.’ or ‘The file I386L_intl.nlf could not be loaded. The error code is 7.’

Solution

Error Causes

Error 7 may be triggered due to several reasons but the 2 most common causes for this error code are:

• Incorrect settings of the BIOS
• Faulty RAM modules
• Registry corruption

Further Information and Manual Repair

To resolve this error on your system, here are some easy and effective DIY methods that you can try.

Method 1 - Change Back the BIOS to its Default Settings

If the underlying cause of error code 7 is related to incorrect BIOS settings, then it is recommended to restore default settings to resolve. You can reset your computer’s BIOS (basic input and output system) settings to factory defaults by selecting the restore defaults option within BIOS or by removing CMOS ( Complementary Metal Oxide Semi-Conductor) battery from your unplugged computer for about five minutes. The battery removal method requires opening the computer case, so only attempt it if you are unable to access BIOS. To reset BIOS follow these steps, reboot your PC and then press the key assigned to loading BIOS during your computer boot splash screen. The key assigned to load and access BIOS varies from manufacturer to manufacturer but usually, it's F1, F2, or F12. Once you enter the BIOS, select the ‘Restore Defaults’ option listed in the menu.  I t may be a keyboard shortcut or be under the Advanced settings menu. Confirm settings and then exit BIOS. Hopefully, this will resolve Error 7.

Method 2 - Remove the Faulty RAM

When error code 7 is triggered by faulty RAM modules, then to resolve it simply remove the memory modules that are installed in the computer. If the error code is displayed again after you remove the memory module, remove a different memory module. This procedure requires you to reboot your PC several times to identify the specific memory module that is not working properly.

Method 3 - Repair the Corrupted Registry

Error code 7 is sometimes also linked with registry issues. If the reason for the error occurrence is a damaged or corrupted registry, then simply download Restoro. This is a powerful PC Fixer embedded with a registry cleaner. It is easy to operate and user-friendly. The registry cleaner detects and removes all errors in seconds. It cleans the registry and repairs the damages in no time. Click here to download Restoro.

A lot of programs in Windows utilize the helper processes to ensure that they can get the job done as early as possible. And one of the programs that use these processes is Microsoft Edge. This built-in browser uses a process called the Edge Content process. The moment you start your computer, these system processes are loaded which makes the Edge browser load faster. To be specific, these are the three processes that are related to Microsoft Edge:

• MicrosoftEdge.exe
• MicrosoftEdgeCP.exe
• MicrosoftEdgeSH.exe

The process that ends with the “CP.exe” is the content process in Edge. However, when this process stopped working, this can affect the Edge browser. In such cases, when you check the Reliability Monitor, you will see that the state of the “Microsoft Edge Content Process” is “Stopped working” which keeps on appearing. To resolve this issue, you can try to clear the browsing data of Microsoft Edge or repair or reset it. You can also try re-registering Edge via Windows PowerShell as well as check your security programs that might be causing interference with the process.

Option 1 – Clear the browsing data of Microsoft Edge

• Open Microsoft Edge.
• Then click on the three horizontal dots to open the menu.
• From there, click on Settings. And under Settings, click the “Choose what to clear” button under the Clear browsing data section.
• Next, check all the checkboxes and then click the Clear button to clear the browsing data in the Edge browser.
• Restart Edge.

Option 2 – Try to reset, repair or reinstall Edge via Settings

You can reset, repair or reinstall the Edge browser through Settings. If none of it helped, you can try the following:

• Open File Explorer and then go to this path – C:/Users/YourUsername/AppData/Local/Packages

Note: Before you type in the path in the Address bar, make sure that you put your user account name in place with the “YourUsername”.

• Tap Enter to proceed.
• Next, look for the folder named “MicrosoftEdge_8wekyb3d8bbwe” then right-click on it.
• Click on Properties and uncheck the option “Read-only” under the General tab in the Properties window.
• Click on Apply and then OK to save the changes made.
• After that, look for the MicrosoftEdge_8wekyb3d8bbwe folder again and delete it. And if a prompt stating “Folder Access Denied” appears on your screen, just click on the Continue button to proceed – doing so will delete most of the content inside the folder except for the folder named “AC”.
• Restart your computer

Option 3 – Re-register Edge via Windows PowerShell

• In the Start Menu, search “Windows PowerShell”.
• Right-click on Windows PowerShell from the search results and select the “Run as administrator” option.
• Type in this command in the PowerShell windows and tap Enter – Cd C:/Users/YourUsername
• After that, type in this command and tap Enter – Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml" -Verbose}
• Restart your PC.

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml” -Verbose}

Option 4 – Try to check your security program

It is possible that a security program installed in your computer is the one that’s causing the problem which is why you have to check it. According to security experts, there are some security programs that could be detecting the Edge’s content process as suspicious, blocking or terminating it as a result. Thus, you need to modify your security program’s settings to fix the problem.

In case you don’t know, the .Net Framework is a programming infrastructure introduced by Microsoft. You will need it to run on lots of services and applications. Note that most of the applications that require the .Net Framework are packed with their installation files which is why it will be installed automatically on your computer when you install an application. However, there are instances when you’ll get an error message saying, “The .NET Framework 4.7 is not supported on this operating system” while trying to install the .NET Framework as a standalone service. The very reason why this error message appears is stated in the error message itself. Although the .Net Framework is supported on Windows 10, it is not actually compatible with some other Windows 10 versions. So it is most likely that you are seeing this error message because the .Net Framework in your computer is not compatible with the Windows 10 version you are running. Since that’s the case, you need to update Windows 10 to fix the problem. Updating your Windows 10 computer is the only solution you can try to fix this problem. Thus, it is advised that you check for Windows Updates even if you are now using the latest version of Windows 10. And since the issue is caused by an incompatible operating system version, once you install the exact version of Windows 10 required by the .Net Framework, the problem will be fixed. Simply follow the steps given below to do so.

• Step 1: Tap the Win + R keys to open the Run dialog box.
• Step 2: After that, type in “winver” in the field and tap Enter.
• Step 3: Next, your Windows 10 version should be given in the new window that appears. Take note that the number after the Version which is in the second line is your version number of Windows 10. And that the number must be 1507 or 1709. The first two digits in these numbers are the year while the second two represent the month when the update was released. So if you are running a 1709 version, this means that the Windows 10 version you are using was released in September 2017.
• Step 4: The next thing you have to do is to make sure that you have the Windows 10 version that’s compatible with the .Net Framework. To verify, you need to click here and click on the System Requirements.

After opening the link, take a look at the Supported Operating System section where it says, “Windows 10 Anniversary Update” and “Windows 10 Creators Update”. Since there are users who are not familiar with the version numbers related to both the Anniversary and Creators updates, refer to the list given below.

• November Update (1511)
• Anniversary Update (14393)
• Creators Update (1703)
• Fall Creators Update (1709)
• Spring Creators Update (1803)

As you can see, the Creators Update has version 1703 while the Anniversary Update has version number 14393 so if you are using a version lower than the 14393 version then it’s no wonder you aren’t able to install the .Net Framework 4.7 on your Windows 10 PC. Now all that’s left to do is to update your Windows 10 version and make sure that you will be updating it to the latest version available and then try installing the .Net Framework again.

This post will guide you in fixing yet another annoying Blue Screen of Death error, “BUGCODE_USB_DRIVER”. This particular BSOD error occurs due to some issue with usbhub.sys, winusb.sys, or usbport.sys system driver file. When you encounter this kind of Stop error on your Windows 10 PC, it indicates that an error has occurred in the Universal Serial Bus or USB driver. The USB driver is issued by Microsoft themselves and it comes along with the Windows 10 system which is why it is difficult to download its latest version using a web browser. Thus, you need to take some basic steps to resolve the problem. Carefully follow the given fixes below to fix the BUGCODE_USB_DRIVER Blue Screen error and before you proceed, you need to create a System Restore Point, this way you have some backup in case something goes out of hand.

Option 1 – Update the USB Controller Drivers

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
• Restart your PC and then click the “Search automatically for updated driver software” option.

You also have the option to update the motherboard and the USB driver from the manufacturer’s official website.

Option 2 – Check for any available Windows Updates

Another you can try is to check if there are any Windows Updates available to make sure that your Windows 10 PC has all the latest updates installed. All you have to do is go to Settings > Update &security. From there, just click on the Check for updates button.

Option 3 – Uninstall conflicting programs and services

There are certain programs like VMWare, Virtual Box, Hyper-V Virtualization services that might be in conflict with the USB port drivers on the parent operating system. Thus, you can try uninstalling the aforementioned programs and other similar ones to see if it fixes the BSOD error.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it. If uninstalling the programs mentioned above didn’t help, you might want to try putting your PC in a Clean Boot State to help you find the faulty program.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

Option 4 – Modify the Power Settings

• In the Cortana Search box, type “power options” and then select Power Options from the search results.
• After opening Power Options, click on Change plan settings for your selected power plan.
• Next, click on Change advanced power settings.
• Then look for USB Settings and click on it to expand it.
• Now expand the USB selective suspend setting and then disable it.
• After that, click on the Apply and then OK buttons to save the changes made.

Option 5 – Check for any hard disk errors

• On your desktop, right-click on the “This PC” or computer icon and then select Manage to open the Disk Management. Here you get to check your drive’s health.
• Next, click on Disk Management on the left side panel.
• From there, check the state of your drives. If it shows that all your partitions are healthy then it means all is good and that the problem may have something to do with some physical issues with your hard drive.

You might also want to run the CHKDSK utility to help you fix any issues with your hard disk. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

As you know, the Office Language Packs need to be installed right after installing Office. It also has to be on the correct version of Office so if any of these conditions are not met, you will most likely get error codes 30053-4 or 30053-39 when you install a language pack in Microsoft Office. If you are currently facing this error, read on as this post will help you fix the problem. Here’s the full context of the error message:

“Something went wrong, Sorry, installation cannot continue because no compatible office products are detected.”

When you have to work on two different languages, that’s where the language packs come in handy. You might have to work on one language but when it comes to proofreading or help, you need another language. Note that some language accessory packs offer partial localization which is why some parts of the Office might show the default language. If you are using Office 365 or Office 2019, 2016, 2013, or 2010, you need to go to the language accessory pack page from office.com and select your language. Once you see the download link, click on it to start downloading the pack. It includes the display in the chosen language, proofing tools for the selected language, as well as the Help in the selected language. Once the installation is complete, follow each one of the given options below to configure the language accessory pack properly.

Option 1 – Select Editing and Proofing language

• You need to open any Office program and navigate to File > Options > Language.
• From there, you need to make sure that the language you want to use is in the list under the Choose Editing Languages section.
• After that, you can add or remove the language that Office uses for editing and proofing tools.

Option 2 – Configure the Display and Help languages

In this option, you can change the default display and help languages for all the Office applications so whatever you choose will be used for all the buttons, menus, and support of all the programs. After you select the language, restart all the Office applications to apply the changes made successfully. On the other hand, if you are using Office volume license versions, note that only an administrator account can install this if you are using the Volume License version of Microsoft Office 2016. You have to download the ISO image of the language packs, language interface packs, and the proofing tools from the VLSC or Volume Licensing Service Center. This process can be quite complicated so you might have to go to the docs.microsoft.com page to be guided accordingly. After you installed everything correctly, the error code 30053-4 or 30053-39 should now be fixed.

Computer crashes are one of the most annoying things that can happen to users. It often loses your data and work, you must spend extra time if you were in the middle of something and can even break Windows itself. Before we move to the article I just want to say that technically there are no random crashes, there is always a reason why the system hangs up, why you received blue screen, annoying restarts out of nowhere and many more PC crashes. In this article, we will explore many possible reasons why something may occur and offer you straight forward solution on how to escape the situation and prevent it from happening again. Without further delay, let's begin:

1. Check switch connectors and power outlets

   Yes, sometimes the most basic approach provides the best results, check to see if your power outlet is stable and providing you with constant voltage, if not, maybe you want to invest in a UPS system so you do not face random shutdowns and restarts during work, also while you are at it, check to see if that reset and power switch are connected properly and that they are not dirty or loose.

2. Clean your PC and check connectors

   Dirt can cause many issues with computers, from overheating to shutdowns to blue screens and memory dumps, check to see if your computer is clean enough and that all connectors are connected tight into their respective sockets.

3. Check the temperature of your CPU

   CPU overheating can cause so-called random freezes and blue screens, the computer might shut down or restart also without any visible reason. Check to see if your fan on the CPU is working properly and change the thermal paste if needed.

4. Check the health of your hard drive

   If your hard drive is beginning to go down the path of dying out, many issues can come from this condition. There are many tools on the internet and in Windows itself to check if your hard drive is working properly.

5. Run antivirus and firewall

   Random lock-ups or similar issues can also occur if by any chance you have some malware on your system, run protection software, and keep it updated to make sure the issue does not come from the computer being infected with malicious applications.

6. Keep system clean

   Have a habit to clean regularly system files and registries, keep removing unnecessary files from your computer and regularly update your Windows and applications along with drivers.

7. Run memory test

   Bad RAM bank can cause many issues during the work, check it out to be sure the problem is not RAM itself.

8. Do not run applications that are too demanding for your system

   Some applications require stronger hardware, and some require the latest hardware, if your computer is a little outdated, running a demanding application can cause issues like freezing, restarts, etc.

9. Remove applications you do not use

   This does not seem like anything important but if you are not using a specific application just remove it from the system, why? Sometimes an application has some ties to certain services and if it is outdated can cause issues for newer ones.

10. Stop installing everything you find on the internet

    Yes, that extension for chrome looks cool, yes, that fancy new player seems sick but if it is from an unverified source and from the unknown publisher without any reviews maybe you are better off with it. You can never tell what you might be placing into your system from the internet.

And that's it, 10 reasons and solutions on what to do on random computer freezes, crashes, etc.

Installing a Windows 10 upgrade is definitely not an easy task since the process is not always smooth sailing and you could encounter some errors when doing so. This isn’t unusual since there are various software configurations and hardware configurations as well as services it depends on in order to properly work. So if any of them malfunctions or becomes corrupted, it will affect the process which will result in errors like the error code 0x80300002. When you encounter this kind of Windows Update error, you will see the following error message on your screen:

“We couldn’t install Windows in the location you choose. Please check your media drive. Here’s more info about what happened: 0x80300002”

You can encounter this kind of error if there is corruption in the partition table of the drive where the installation is in progress. In addition, corruption on the Media device could also cause this problem. So if you encounter this error when running Windows Setup, read on as this post will guide you in fixing it. There are several ways to resolve this issue. The first thing you can do is to verify the compatibility between the BIOS and the installation media. You could also try recreating all the partitions as well as recreating the bootable USB drive. For more detailed information, follow the given options below.

Option 1 – Check if the BIOS is compatible with the installation media

The first thing you can do to fix the error is to check if there are any compatibility issues between the BIOS and the installation media you’re using. This is actually one of the most likely reasons why you’re getting the error since this is a complicated point for the Windows installation process. If the installation media is based on GPT, then your BIOS must be based on UEFI. So if you have your bootable media with the MBR partitioning, you need to set your BIOS to Legacy.

• In the Windows Search box, type “command prompt” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
• After that, execute this command: exe /convert /allowfullOS
• Now, wait until the process is completed since you can track its process on your screen.
• Once it’s done, go to Settings > Update & Security > Advanced Startup options and from there, click on Restart Now. This will restart your computer and give you advanced options.
• Next, select Troubleshoot > Advanced Options where you will see further options including System Restore, Startup Repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
• Now select the “Legacy” option. This will take you to the BIOS. Boot Mode is typically available under Boot > Boot Configuration. Once you’re there, set it to Legacy and then save the changes you’ve made. After that, your computer will restart.

Option 2 – Try recreating a new bootable drive

• Insert your USB drive into your PC.
• Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
• Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
• After that, you should see a new black and white window that would say, “DISKPART>”.
• Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
• Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
• Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
• Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
• A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
• Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick

Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.

• After that, type in this command and tap Enter after – active
• Finally, type this command and hit Enter to exit the utility – exit
• After you prepare the image for the operating system, save it to the root of your USB Storage device.

Option 3 – Try to recreate all the partitions

If none of the first two options given above worked, then you can try to recreate all the partitions instead. All you have to do is restart the Windows installation process and wait until you get to the part that says, “Where do you want to install Windows?”. From there, you will see options like delete, format, extend, create new partitions, and many more. Now you have to select the Delete all the partitions options and then use the “New” button to create new partitions. Just make sure that you have one primary partition at least where you can install Windows 10. After that, continue the installation of Windows on the new partition. Keep in mind that when you create a new partition, it also recreates the partition table configuration which means that the chances of getting an error are very unlikely.