Fix FAULTY_HARDWARE_CORRUPTED_PAGE

Error 651 - What is it?

Are you a Windows 7 PC user? Are you experiencing error 651? If yes, then read on. We will discuss what is this error, the causes, and easy DIY solutions to help you resolve this issue immediately. Error 651 is a common Windows 7 error. This error occurs when you try to connect using your PPPoE connections. The error message is displayed in the following format:

“Error 651: The Modem (or other connecting device) has reported an error.”

Solution

Error Causes

The error code 651 occurs due to multiple reasons. However, some of the most common error causes include:

• The raspppoe.sys file saved in the wrong location
• IP setting  issues
• Registry issues

Further Information and Manual Repair

Here are some of the best and easiest solutions to resolve the error code 651 on your system immediately. These solutions are so easy to perform that you don’t need any technical expertise or knowledge to get started. So here we go!

Solution 1: Reset TCP/IP Settings

To reset TCP/IP settings on your PC, here’s what you need to do. Simply replace the RAS PPPoE driver. First open a command prompt, then write the following command in the command prompt:  TAKEOWN /F"C:Windowssystem32driversraspppoe.sys" ICACLS "C:Windowssystem32driversraspppoe.sys" /grant administrators:F. After that, press enter to continue. Now close the command prompt and go to the folder C:\Windows\system32\drivers, here rename the raspppoe.sys file to raspppoe2.sys. Now right click on save the link as Vista RAS PPPoE Driver and save it in the C:\Windows\system32\drivers folder. Once this process is complete, to activate changes made, restart your PC. This is most likely to resolve the error code 651 on your system.

Solution 2: Try Power Cycling your Modem and your Router

This is another way to resolve error 651. However, before you try this solution, it is recommended that you save all your work on your system, close all your open applications, and then shut down your PC. After that first turn your router off and wait for about 2 minutes. Then turn off your modem too. Now disconnect all the Ethernet cables that are connected to your modem, router and your system. Reconnect them again and make sure that the connections are not loose. After reconnecting the cables, reboot your PC and switch on the modem first. After your modem gets initialized, turn on the router. See if this procedure works. If it does, then that’s great the issue is resolved. However, if the error persists, then this indicates deeper problems. The error message is triggered due to registry issues.

Solution 3: Clean and Repair the Registry

Sometimes the underlying cause of error 651 is a corrupt and damaged registry. Registry is the database where operating system stores all the information associated with installed programs and activities performed on your PC. Registry issues typically result due to poor PC maintenance. When you don’t clean the registry the unnecessary and obsolete files accumulate and acquire a lot space. It damages the registry and DLL files. This often leads to disk fragmentation and files are then saved in segments in different locations. This also slows down your PC performance. This could also be the reason for why the raspppoe.sys file is saved in the wrong location. Though you can repair the registry manually but it may be complex for you especially if you are not technically sound. And besides, it is also slightly time-consuming.

Restoro - Premier Registry Cleaner

Therefore, to resolve errors like 651 triggered by the registry issues on your system in seconds, it is advisable to download Restoro. Restoro is a cutting-edge and multi-functional PC Fixer. It is deployed with a powerful intuitive algorithm and multiple highly functional utilities designed to resolve practically all types of PC errors. It includes utilities like a registry cleaner, an antivirus, and a system optimizer. The registry cleaning feature scans for all types of registry issues and errors and resolves them instantly. It wipes out unnecessary and redundant files like cookies, internet history, junk files, and bad/ invalid registry entries. It cleans the registry freeing up space. Furthermore, it also repairs the damaged files and restores the registry back to normal.

Restoro Special Features

Other features include an antivirus that removes all types of malicious software hiding in your PC including viruses, Trojans, spyware, malware, and adware. The system optimizer feature ensures that your computer performs at its optimal level at all times. Restoro is safe and bug-free. Its user-friendly interface and simple navigations makes it quite easy for users to operate it without any difficulty. Furthermore, compatibility is not an issue with this software. You can download it on any Windows version. Click here to download Restoro and fix error 651 on your PC today!

Buying a product and then finding out that is not working is one of the most annoying and disappointing things that a consumer can experience. It is no secret that Adobe software and services online can malfunction or detect somewhat false information and behave accordingly placing buyers in an awkward position. Adobe no matter how huge and great can also still sometimes has software that can misbehave in this way and sometimes downloading their suite and buying it after can not be 100% registered and even after the money is transferred and purchase has been completed you can still have a trial status for your adobe cloud applications. In this guide, we will address this issue and see how we can fix it so you can get back to your creative work in no time. Follow this guide as it is presented step by step.

1. Wait an hour

   No, seriously, wait an hour. Sometimes transaction and registration of transaction along with activation can take up to one hour of time. If you just made a purchase and you are still under trial in the launcher, give it a little time to detect the purchase and adjust accordingly.

2. Check to see if your subscription is active

   Sign in to https://account.adobe.com/plans. If you have more than one account, make sure you sign in with the proper one. Under My plans, select Manage plan. In the Plan Information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired. If your subscription is showing as active, then an out-of-date payment method may be the issue. To see if your payment information is current, in the Plan information section, select Manage payment. If your payment method isn’t current, update your credit card information in the pop-up window and select Save. Your new payment method will take effect in the next billing cycle.

3. Sing out and then sign back in

   Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.) Select the Account icon in the upper right, and then select Sign out. In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer. Sign in again to your Adobe account. Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign-in on the next screen.

4. Update creative cloud applications

   Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.) Depending on your version of the Creative Cloud desktop app, do one of the following: On the Help menu, select Check for updates. or
   Select the three vertical dots icon in the upper-right corner of the app. Choose Check for App Updates from the menu. If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.

5. Remove entries in the HOSTS file

   If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways: Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually: To reset the hosts file on Windows, do the following: Navigate to C:\WINDOWS\System32\drivers\etc. Open the hosts file with a text editor such as Notepad. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries. Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option. To reset the hosts file on macOS, do the following: To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts Open the hosts file using a text editor such as Text Edit. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.

The third time is charm saying goes but not when we are talking about Microsoft. Print spooler is again in focus, in a bad way. This is the third print spooler vulnerability to emerge in just five weeks. While a critical flaw was originally identified and patched in June, a similar flaw came to light shortly after and was subsequently patched (with mixed success). Microsoft is once again advising its customers to disable Windows print spooler after a new vulnerability that allows hackers to execute malicious code on machines has emerged. While a patch fixing the flaw will be released in due course, the most effective workaround currently on the table is to stop and disable the print spooler service entirely.

"An elevation of privilege vulnerability exists when the Windows Print Spooler service improperly performs privileged file operations. An attacker who successfully exploited this vulnerability could run arbitrary code with SYSTEM privileges. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights."

Stop this service right away or you are risking a potential attack.

1. Press ⊞ WINDOWS + X to open the hidden menu
2. Click on Power Shell (admin)
3. In Power Shell type in the following command to check if spool service is running: Get-Service -Name Spooler followed by ENTER
4. If spooler service is running type in the next command to stop it: Stop-Service -Name Spooler –Force and press ENTER
5. Then follow with this command to disable it at startup: Set-Service -Name Spooler -StartupType Disabled followed with ENTER

That’s it, we hope a patch will come soon for all the people that are using network printing and indeed need this service running in order to do work.

Error Code 8024001F – What is it?

During the Microsoft Windows 10 upgrade, certain users have experienced an issue with error code 8024001F. Users should note that this error is also known as Windows Update 8024001F and 0x8024001F. This error code is relatively common and is usually caused by a faulty internet connection. Thanks to this common reasoning, the error is generally fixed easily, and users are able to restart their Microsoft Windows 10 upgrade. Common symptoms include:

• A dialog box appears with the Error Code 8024001F when attempting to upgrade to Microsoft Windows 10.
• Your current version of Windows is unable to recognize the need for an update to Microsoft Windows 10.

Solution

Error Causes

With only three issues causing error code 8024001F, it is relatively easy to determine your particular issue and then follow the steps below to rectify the situation.

• Your computer is not connected to the internet.
• The Windows firewall is interfering with the Microsoft Windows 10 update.
• Your third-party antivirus and firewall software is interfering with the Microsoft Windows 10 update.
• Your system is infected with the Conficker worm, which is preventing the Microsoft Windows 10 update from processing correctly.

Microsoft Support asks that you contact them directly for further assistance if you are able to rule out these three reasons for error code 8024001F.

Further Information and Manual Repair

Error code 8024001F is easily corrected using one of the following methods. Each of these methods should be convenient and comfortable for a basic computer user at home. If at any time you are unsure or feel you need more assistance, Microsoft Support asks that you contact them directly for more guided support.

Method 1- Access the Troubleshooter

1. Access the Windows Update Troubleshooter
2. When the dialog box pops up, click OK.
3. Click NEXT on the following dialog box.
4. Windows will then run the Troubleshooter, attempting to detect any known issues with your system.
5. Depending upon the results you should be able to follow the on-screen prompts which will alleviate the update issue.

Method 2- Correct your internet connections

1. Closeout of the error code 8024001F dialog box.
2. Close the Microsoft Windows 10 updater.
3. Attempt to access the internet through your normal browser.
4. ** If you can successfully access the internet, then an internet connection is not the cause for this error code.
5. If you are unable to access the internet verify that you are plugged into your network, both at the router/wall and at your computer jack.
6. If you use a router, verify that all of the lights are on and active (showing an active internet connection).
7. Establish an internet connection if possible. If you are unable to establish an internet connection, you may need to contact your internet provider.
8. If you are able to reestablish an internet connection, then you should have no problem running your Microsoft Windows 10 update.

Method 3- Adjust the Windows Update settings

1. Log into your current version of Windows as the Administrator (enter a password if prompted).
2. Click the START button on your keyboard or screen.
3. Search for the term “admin”, press ENTER
4. Click the “administrative tools” option
5. Select the “services” file, re-enter your password.
6. Open the Windows Update file by right-clicking on the name.
7. Choose the “properties” option
8. Under the GENERAL tab, make sure that the “startup type:” is set to AUTOMATIC (DELAYED START)
9. Under the “Service Status” header, click the START button.
10. Click OK
11. Restart the Microsoft Windows 10 update.

Method 4- Scan for the Conficker Worm

1. Access the web address to be directed to the Microsoft Safety Scanner.
2. Run this free scanner provided by Microsoft to verify if the Conficker Worm is your issue.
3. If this worm is causing your error, Microsoft will walk you through the steps necessary to remove the worm.

Method 5- Firewall and Anti-Virus software

1. If you are using the Windows firewall or a third-party anti-virus and firewall software, disable these programs.
2. Run the Microsoft Windows 10 upgrade.
3. After the upgrade is complete, turn your antivirus and firewall software back on.

Users should not have a problem employing the above methods. Start with the simplest solutions first, and then work your way to the more intricate methods. In some cases, depending on why this particular error code was caused, you may have to use a powerful automated tool to have it resolved.

Computer upgrades are the most common and most efficient ones. RAM upgrade is one of the easiest ones you can do and the most common ones but even as simple an upgrade as this one can cause certain issues. If you are experiencing error 0164, memory size decreased after RAM upgrade we are offering you solutions on how to fix this particular error and get your computer back in working order.

1. Change BIOS settings

   Enter your motherboard BIOS (usually by pressing the del key on startup) Load BIOS defaults Save changes and exit If the Error 0164: Memory size decreased issue persists even after loading setup defaults, then it must be configured manually inside the BIOS.

2. Clear CMOS

   Follow the instructions precisely:
   • Turn off all peripheral devices connected to the computer.
   • Disconnect the power cord from the AC power source.
   • Remove the computer cover.
   • Find the battery on the board. The battery may be in a horizontal or vertical battery holder or connected to an onboard header with a wire.
   If the battery is in a holder, note the orientation of the + and – on the battery. With a medium flat-blade screwdriver, gently pry the battery-free from its connector. If the battery is connected to an onboard header with a wire, disconnect the wire from the onboard header.
   • Wait one hour, then reconnect the battery.
   • Put the computer cover back on.
   • Plug the computer and all devices back in.
   • Power on the computer.

Bttray.exe Application – What is it?

Bttray.exe is basically a Bluetooth Tray Application. Bluetooth Tray Application is developed by WIDCOMM. It provides a system tray icon that allows users to see the status of their Bluetooth connections at a glance. It allows you to easily access the configuration and settings for the Bluetooth products enabling you to change the configuration of the Bluetooth devices. The bttray.exe application error may pop up on your computer screen due to some issue with the Bluetooth software. The process fails to initialize and therefore stops working. Bttray.exe application error code is  displayed in the following format:

• “BTTray.exe can’t initialize (0xc0150004).”
• “BTTray.exe – System Error”

Though this is not a fatal or critical computer error it is advisable to resolve it otherwise it will hamper your access to Bluetooth software and cause you a great deal of inconvenience.

Solution

Error Causes

Bttray.exe application error code may be triggered due to one of the reasons stated below:

• Bttray.exe application is damaged
• Bttray.exe is accidentally removed from your PC
• The Bluetooth software or driver becomes problematic.
• Some modules that run by the process are corrupt
• Malware infection
• Invalid registry entries

Further Information and Manual Repair

If you experience a bttray.exe application error code on your system, it is recommended to fix it right away. To resolve this error you don’t have to be a computer programmer or a technical whiz or have to hire a professional and spend hundreds of dollars in repair. It is easy to fix, simply follow the manual methods given below:

Method 1- Reinstall Bluetooth Software

If the Bluetooth Software is damaged or outdated, the bttray.exe will also not work. If this is the cause of the error code, then simply reinstall Bluetooth software on your system. To do this, first, uninstall the current software and then download the latest version of the Bluetooth Software on your PC. To uninstall click start, go to the control panel, and then programs. Now select Bluetooth software and click uninstall to remove it. After that, install the latest version and update it. To activate changes

Method 2: Scan for Malware

Sometimes the bttray.exe application error code may pop up due to malware and viral infection. To fix it, download a powerful antivirus. Scan and remove malware to resolve.

Method 3: Clean Registry

The registry basically saves all the activities being performed on the PC including junk and obsolete files. If the registry is not clean frequently, unnecessary files like cookies, junk files, temporary files, and internet history can take up a lot of space and cause the registry to damage. Due to this error code like the bttray.exe application can also pop up. To resolve, clean the registry. You can do it manually but that may be difficult and time-consuming if you are not a computer programmer. However, a good alternative would be to download Restoro. This is a user-friendly and next-generation PC Fixer deployed with multiple utilities like a registry cleaner and an antivirus. Simply run it to remove viruses and clean the registry. Click here to download Restoro and resolve the bttray.exe application error now!

Special folders like music, pictures, download, videos, etc, can be placed as shortcuts in the start menu inside Windows 11 for easy access. Shortcuts will appear in the start menu on the bottom as simple glyphs. They are not present in the start menu by default so it needs to be turned ON first. If you want to place these icons in your Star menu follow this step-by-step guide and you will have them in no time.

1. Open Windows settings
2. In settings go to Personalization > Start
3. In Start click on Folders
4. On the given list of Settings, File Explorer, Documents, Downloads, Music, Pictures, Videos, Network, and Personal folder click on the switch beside them if you want them as shortcuts in the Start menu. You can choose whichever you want.
5. Close settings

You can revisit the settings menu to add more icons or remove some of them later if you wish so.

The Photos app in Windows 10 is the default photo viewer. However, there are times when it might encounter some problems while you use it. One of these problems in the Photos app reported recently is where users try to export or share the images and videos from the app but weren’t successful in doing so. This can be really quite a hassle in opening images on your computer, especially since the Photos app is the default photo viewer in Windows 10 and if you don’t have any other photo viewer app installed. This kind of problem in the Photos app can be noticed when you try to use the “Remix” function for both photos and videos. In other words, this problem can occur with just pictures, videos, as well as a combination of both. So if you are trying to watch a video using this app, then you wouldn’t be able to play it. In such a case, the only thing you can hear is the audio but you wouldn’t see anything except for a hazy purple screen that has not export or share option. There are several possible causes for this problem and it could be fixed by updating the display driver/graphics driver or disabling the hardware-accelerated video encoding. You could also try updating or resetting or reinstalling the Photos app. For more details, follow each one of the suggestions provided below.

Option 1 – Try to update the Graphics driver

You can try to update your Graphics card driver using the Device Manager in your computer to resolve the blank dialog boxes problem or you can also go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it. To update your Graphics driver via Device Manager, refer to these steps:

• First, boot your computer into Safe Mode.
• After that, tap the Win + R keys to launch Run.
• Type in msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
• After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
• Now restart your computer.
• After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Option 2 – Try disabling the hardware-accelerated video encoding

The next thing you can do to fix the problem is to disable the hardware-accelerated video encoding in your computer. To do that, follow these steps:

• Open the Photos app and click on the visible three dots located in the upper right corner of the app and then select Settings.
• From there, you should see the version number of the app in the “About this app” section. So if your app is version 2018.18071.****0.0 or greater, you should see the Video section which has a toggle button.
• Turn that toggle button off to disable hardware-accelerated video encoding in the Photos app. This should fix the problem, if not, simply follow the next given options below.

Option 3 – Try to update the Microsoft Photos app

• Open the Microsoft Store and click on the three horizontal dots for the menu located on the top right portion of the window to see the options.
• Next, select Downloads and updates and then click the Get updates button in the top right. This will install any pending updates for all the apps including the Microsoft Photos app using the Microsoft Store.

Option 4 – Try resetting the Photos app

• To get started in resetting the Photos app, open the Windows 10 Settings.
• Then go to Apps > Apps & features.
• After that, scroll down until you see the Photos app option – click on it and open its Advanced options.
• From there, you will see the Reset button, click on it and click and then click on it once more to confirm.

Note: The process may take a couple of minutes to complete. Once it’s done, open the pictures again using the Photos app.

Option 5 – Try reinstalling the Photos app

If none of the options given above worked, then you might want to consider reinstalling the Photos app. Unlike what most users think, it isn’t really that hard reinstalling preinstalled apps as you have the Windows PowerShell for that. To use this program in reinstalling the Photos app, follow these steps:

• Open the Windows PowerShell program with admin privileges and key in the following command:

Set-ExecutionPolicy Unrestricted

• After that, execute this second command to re-register and reinstall the Microsoft Photos app.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Note: In the command given, do not forget to replace the “PackageFullName” with the actual package name for the Photos app. After executing the command, it will uninstall the Photos app from your computer so you need to install it again from the Windows Store by simply looking for it. Once you found it, just click on install to start the installation process.

If you are running a System File Checker scan but got an error message instead that says, “There is a system repair pending which requires reboot to complete, Restart Windows and run SFC again”, worry not for this post will walk you through how you can fix the problem. This kind of error can be addressed and fixed with several potential fixes which will be provided in this post. You can try to restart your computer and run a System File Checker scan again or delete the pending .xml file or use the “revertpendingactions” parameter for the DISM tool. For more information, refer to each one of the options given below.

Option 1 – Try restarting your computer and run the SFC again

The first thing you can do to fix the problem is to restart your computer and let the pending process be completed. After your computer restarted, try to run System File Checker again and see if the error is now fixed or not. If not, refer to the other options below.

Option 2 – Try deleting the pending .xml file

The next thing you can do to fix the problem is to delete the pending .xml file. How? All you have to do is navigate to this location at CWindowsWinSxS and from there, look for a pending .xml file and rename it or delete it. This will get rid of any pending tasks and will build a fresh new check.

Option 3 – Try to use the “revertpendingactions” parameter for the DISM tool

If the two options given above didn’t work, you can try using the revertpendingactions parameter for the DISM tool. If you’re not able to boot into Windows, then run Command Prompt from the Recovery Console and execute the given command below.

dism.exe /image:C: /cleanup-image /revertpendingactions

After you execute the command, restart your computer and try to run System File Checker again and see if it has fixed the problem or not.

Recently, a number of Windows 10 users reported that they were not able to use Cortana properly because it wasn’t able to connect to the internet. According to these users, Cortana won’t connect to the internet even when their internet connection is stable. According to security experts, this issue is confirmed to occur only with Microsoft accounts. This problem might have something to do with a proxy server that interferes with Cortana. There were reports that this issue was caused by a proxy that was filtering the network connection which also happens to interfere with Cortana’s ability to adapt search results and queries based on the user’s location. It could also be caused by some glitch in the home network or your Microsoft account information is inconsistent or your Microsoft account has to be verified. Here are some suggestions that could help fix the connection issue in Cortana, just start with the first one and work your way down until you encounter an option that fixes the problem.

Option 1 – Restart or reset your modem or router

The first thing you can try is restarting or resetting your modem or router. All you have to do is unplug the power cable of the modem and then plug it back in after a few seconds. You could also use the reset button of the modem at the back if it is one. But before you press the reset button, keep in mind that it will erase all the connection credentials and it will be set back to its default settings. After rebooting the network, you can restart your computer to force your modem or router to reassign an IP address to your computer.

Option 2 – Restart Cortana

Restarting Cortana can help you resolve the issue.

• To restart Cortana, open the Task Manager, right-click on Cortana and select the “End process” option.
• Then go to the File tab and select “Run new task”.
• After that, type in “cortana.exe” and press Enter to restart the process.

Option 3 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Open another app that uses a Microsoft account

This might seem like an odd fix, however, a couple of users tried doing this and it worked for them as it allowed Cortana to connect to the internet again. In this option, you just have to launch another app that uses your Microsoft account information in the same way as Cortana, for instance, the Store app. Once you open the app, a prompt should appear along with a dialog box that allows you to update your Microsoft account with the information required. After that, restart your computer and check if Cortana is now able to connect to the internet or not.

Option 5 – Verify your Microsoft account

In some cases, Cortana might not be able to connect to the internet because your Microsoft account is no longer verified. This usually happens when you use a two-step authentication system with your Microsoft account. To verify it, just open Settings and click on Accounts. After that, check if you have a Verify hyperlink under your Microsoft account or not then click on Verify. Afterward, follow the next on-screen prompts to verify your Microsoft account. Once your account is verified, restart your computer.

Option 6 – Reset Cortana settings

• Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
• Restart your PC.
• After your computer boots, launch Cortana again and check.