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Fix 0x80070013 for Restore, Backup and Update

In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages.

For System Restore, it states:

“System Restore did not complete successfully. Your computer’s system files and settings were not changed.

Details: System Restore failed while scanning the file system on the drive <Partition Letter>

The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk.

An unspecified error occurred during System Restore. (0x80070013)

You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”

Whereas in Windows Backup, it states:

“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors.

The backup failed, The media is write protected (0x80070013).”

On the other hand, you will see the following error message in Windows Update:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”

There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager.

Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.

  • Open the Command Prompt with admin privileges.
  • After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
  • Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
  • Open Command Prompt with admin privileges again.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.

Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

  • First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
  • Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.

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How To Fix the D3dx9_43.dll Error Code

D3dx9_43.dll – What is it?

D3dx9_43.dll is a type of dynamic link library. This is one of the many files contained in the DirectX software collection which is used to load and run most of the Windows PC based games and advanced graphics programs. D3dx9_43.dll error message is displayed when any one of the Microsoft games fails to load. The error message is displayed in either of the following formats:
“D3dx9_43.DLL Not Found" "The file d3dx9_43.dll is missing" "File d3dx9_43.dll not found" "D3dx9_43.dll not found. Reinstalling might help fix this."

Solution

Restoro box imageError Causes

D3dx9_43.dll error may occur due to multiple reasons. These include:
  • D3dx9_43.dll files get corrupt or damaged
  • Missing Microsoft DirectX file
  • Viruses and malware on your system
  • Driver issues
  • Registry overloaded with invalid entries
If the D3dx9_43.dll error is not fixed timely, it not only causes you a great deal of inconvenience as it hampers your ability to play Microsoft games but since the underlying causes of the error are critical, it can result in serious PC damages like system failure, system crash, and data loss. Therefore to avoid it, it is advisable to resolve the error code immediately.

Further Information and Manual Repair

Though this is a critical PC error but the good thing is that it is easy to resolve. To fix it, you don’t always have to pay hundreds of dollars to a professional technician or be technically sound. Here are some of the best ways to repair and resolve D3dx9_43.dll error on your system:

Check the Recycle Bin

If you get the error message "The file d3dx9_43.dll is missing" then the best method to resolve this error from your system is to check your recycle bin. The Microsoft Direct X file could be there especially if you recently uninstalled a gaming program. Here’s why: dll files are shared by multiple programs. So, it is possible that the program you deleted from your PC also shared the same file to load and run. And because of this reason, the file also got removed from your PC when you uninstalled that particular program. Therefore, check your recycle bin. If you find the d3dx9_43.dll in there, restore it and try running the desired Microsoft game again. See if it works.

Re-Download DirectX

Nonetheless, if you can’t relocate it, try installing the latest version of DirectX on your system. This can be done by downloading the DirectX End-User Runtimes Web Installer on your system from the official Microsoft website.

Update Your Drivers

If the error is related to video card driver, then it is advisable to update the driver. By updating the driver for your video card you can fix the D3dx9_43.dll error instantly.

Repair the Registry

Other reasons for the D3dx9_43.dll error could be corrupt and damaged dll files. It triggers registry issues and sometimes even malware infections. DLL files often get corrupt when the registry overloads with too many files these include mostly unnecessary and obsolete files like junk files, cookies, temporary internet history, invalid and bad registry entries. As the clutter and overload the registry, the important files like dynamic link libraries get damaged. Here cleaning and restoring of the registry is the best way to resolve the error pop-ups like D3dx9_43.dll. You can repair the registry manually however, it is time consuming and somewhat technical. But if you are looking for a simple and a quick fix, then download Restoro.

Try Restoro.

Restoro is a next-generation and multi-functional PC repair tool. It is embedded with a variety of PC fixing and performance-boosting utilities all in one. It includes a registry cleaner with an intuitive algorithm that detects all types of registry issues on your system and resolves them in seconds. It cleans the registry, restores the damaged D3dx9_43.dll files, and repairs the registry. Furthermore, Restoro also includes utilities like an antivirus, Active X controls and class detector. With the help of the in-built antivirus you can scan for viruses and malware infecting your system and remove them right away. It also functions as a system optimizer boosting the speed of your PC dramatically. It is safe, efficient, and compatible with all Windows versions. Click here to download Restoro, resolve the D3dx9_43.dll error, and resume enjoying Microsoft games on your PC.
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Fix Chrome ERR QUIC PROTOCOL ERROR in Windows
If you aren’t able to pull up any website and instead got the ERR QUIC PROTOCOL ERROR error message in Google Chrome then read on as this post will help you resolve the problem. When you encounter such an error in Chrome, you will see the following error message:
“This site can’t be reached, The webpage at [website URL] might be temporarily down or it may have moved permanently to a new web address, ERR_QUIC_PROTOCOL_ERROR”
This kind of error message pops up when the URL is down. However, if you are certain that the site is not down and you’re still seeing this error message, then troubleshoot further using the suggestions given below.

Option 1 – Try to disable the QUIC Protocol

QUIC is an experimental transport layer network protocol that is present in Google Chrome in order to establish a connection between two endpoints over UDP. So if there is any problem on the development side, you will most likely encounter ERR_QUIC_PROTOCOL_ERROR on your Google Chrome browser when you try to open any website. Thus, you have to disable the QUIC protocol in order to resolve the error. How? Simply follow the steps below.
  • Open your Google Chrome browser.
  • Now type in “chrome://flags/” in the address bar and hit Enter.
  • After that, look for the Experimental QUIC protocol which should be set by default.
  • Then expand the drop-down menu and select Disable.
  • Restart Google Chrome and see if the error is fixed or not.

Option 2 – Disable VPN

As mentioned, if you are using VPN, this could be the reason why you’re getting the Windows Update error 0x800F0922 so the most obvious thing to do is for you to turn off the VPN and try to run the Windows Update once more. And if you use a VPN software that works using their software, you can just completely exit or log-off from its account. On the other hand, if you are using a built-in Windows 10 VPN, you can simply turn it off or delete all the settings you have created there. Although it’s understandable that you might have to use a VPN connection to connect to the work network, you really have to disable it at least until the Windows Update is no longer stuck in the error 0x800F0922. It would be best if you do this when you are not working.

Option 3 – Disable the Proxy server

You can also try to disable the Proxy server to fix the ERR_QUIC_PROTOCOL_ERROR in Chrome. Refer to these steps to do so:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.
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Fix Windows Update Error 0x80072EE2
If you got an error code of 0x80072EE2 while trying to download a Windows 10 update then it could be that something is blocking the Windows Update service on your Windows 10 PC and is preventing it from connecting to the Microsoft server. In addition, the error code 0x80072EE2 also indicates “ERROR_INTERNET_TIMEOUT” and together with this message, you might also see a message as Windows Update encountered an unknown error or you might also find it hard to search for new updates. So in this post, you will be guided on how you can fix the Windows Update error code 0x80072EE2. Make sure to follow the steps below carefully.

Option 1 – Restart your computer and try installing the Updates again

You can restart your computer and then try installing the updates once again. There are instances when a simple restart resolves Windows Update errors. Aside from that, it would also be better if you make sure that your internet connection is working and that it’s stable. And so after you restart your computer, check for updates once again and see if you’re still getting the error or not.

Option 2 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x80072EE2. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Try to disable your antivirus program

Disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 4 – Try to restart the Background Intelligent Transfer Service

The Background Intelligent Transfer Service or BITS is a part of the Windows Update service and is the one that manages the background download of Windows Update, as well as scans for new updates and so on. And if Windows Update is experiencing some problems, you can try restarting BITS but make sure that you have admin privileges to do so.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open Windows Services.
  • From the list of Services, look for the Background Intelligent Transfer Service and double-click on it to open Properties.
  • After that, you need to set the Startup type to “Automatic (Delayed Start) and click on Apply.
  • Now click the Stop button to stop BITS and then click the Start button to restart the service.
  • Click OK to save the changes made and then restart your PC.

Option 5 – Try installing the updates in a Clean Boot State

It could be that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows app again.
Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application on your computer. You need to look for the culprit and uninstall it once you found it.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error code 0x80072EE2. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
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Command prompt tips and tricks
Hello and welcome to errortools articles. Today we will talk about some great and awesome tips and tricks for the command prompt. Commands which can make your life easier and your workday more pleasant. That being said let's dive in right into muddy waters and swim out with new knowledge.

Tip 1: Read Motherboard information

There are a lot of reasons why you would like to read information from your motherboard, maybe you would like to upgrade your BIOS, perhaps you would like to know the serial number, maybe even the version number. Well, you can, type the following code into the command prompt and you will receive all information about your motherboard.
wmic baseboard get product,version,serialnumber,product

Tip 2: Copy command output to clipboard

Getting information from the command prompt to a word processor, into an email or any other medium can be somewhat troublesome, usually, people tend to screenshot or write from a command prompt into another destination, which could induce errors, and let's be honest, it is not practical. You can copy command output directly into the clipboard ready for pasting it anywhere with | clip. So for example if you would like to paste the directory structure of your c drive command would look like: dir c: | clip, now output would be placed into the clipboard ready to be pasted anywhere needed.

Tip 3: Erase data permanently

When you delete data on your hard drive, what really happens is that files are marked with a marker which marks that space for new data writing, but the data itself is still present and can be brought back. This sometimes could impose problems but if you would type: cipher /w:c Windows will write random data over each marked file deleting it forever without means to be brought back.

Tip 4: Manage your IP address

If you would like to play with your IP address and do fancy stuff with it do the following: ipconfig /release to release your IP address ipconfig /renew to renew your IP address ipconfig /flushdns to flush down DNS information and enjoy a new browsing start.

Tip 5: Check to see are packets reaching the desired location

You installed a new LAN printer, or a new switch, maybe you want to check if your new site is up and running. Use ping destination in order to see if TCP packets are reaching desired information, you can use it with a specific address like ping 192.168.1.1 or you can type a web address, for example, ping google.com and see if a connection can be established.

Tip 6: Get information about a specific command

So you learned some command prompt commands, but you do not know all of their configuration or switches? No worries, just type command/? to get a list of available switches for it. For example ipconfig/? will write you a list of available switches for ipconfig command.

Tip 7: Link and execute multiple commands one after another.

Let us say that for example, you would like to copy files into a different folder, then rename some and delete others and you need to do a couple of times. Instead of writing command after command once each one is finished link them with && and they will execute one after another.

Tip 8: Scan and repair files.

In order to scan files and repair broke or corrupted ones write in the command prompt: sfc /scannow. Please know that this command can take a long time since it is solely dependant on the number of files, their size, and the power of the computer.

Tip 9: Manage and configure your computer energy

Command powercfg will let you manage and see the power configuration of your computer. Just write powercfg/? and see what you need and want to change or get information about.

Tip 10: Associate files with applications

Windows already has some file associations defined, and some applications take over some type of files but if you want to take control into your own hand use assoc command. For example assoc.txt= "APPLICATION NAME" will associate txt files with the provided application.

Tip 11: Hide files and folder.

Do you have some folder or file with information that you do not want to be seen when someone opens file explorer? Use attrib +h <name of file> and hide file or attrib +h /D <folder name> to hide folder.

Tip 12: Get a list of installed computer drivers

Want to know which drivers are installed in your system? Use driverquery and take a look.

Tip 13: Find and locate shared folders

have you shared a folder but forgot which one and where? Do not bang your head on the wall, we have a simple solution for you. just type in command prompt net share and see everything.

Tip 14: Run commands as an administrator

You do not have administrator privileges? Do you want to bypass common blockades?
runas /user:yourdomainadministrator command
That is all that we have for you today, I certainly hope you have found something useful here and that we have managed to teach you some valuable things.
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A Guide to Fixing Error 101

Error 101 - What is it?

Error 101 is a Google Chrome error. You may experience this error if you browse the internet using Google Chrome. This error results when the existing HTTP connection between Chrome and the website is broken. The error is displayed in the following format: “Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.”

Solution

Restoro box imageError Causes

The cause of Google Chrome error 101 cannot be narrowed down. This error can be triggered on your PC due to multiple reasons. These include:
  • The inability of the Google Chrome installer to create a temporary directory on your PC during the installation process
  • Enabled DNS Prefetching
  • Firewall
  • Viral Infection
  • Bad Registry Entries
  • Poor Internet Connection
Though this error code is not fatal, nonetheless it is advisable to fix it to ensure you are able to browse the internet using Google Chrome.

Further Information and Manual Repair

The good news is that this error is quite easy to resolve. Even if you are not a technical whiz you can still manage to fix it by trying these easy and effective DIY methods we have listed below:

Method 1: Reload the Website link on Chrome or Check Your Internet Connection

Sometimes refreshing the webpage can resolve the issue easily. Try doing it. Reload the link by pressing Ctrl +R. This will refresh the webpage. If it starts working then that’s great but if it doesn’t then it is advisable to check your internet connection. Disable and Enable the connection and then try browsing on Chrome again. If websites are accessible then the problem is resolved. If the error persists then try other methods.

Method 2: Disable DNS Pre-fetching

Sometimes this error may occur due to enabled DNS pre-fetching. To resolve the issue, open Chrome, then click on the wrench key. Go to setting and under the bonnet and Privacy section, look for the DNS perfecting option. If it is enabled, then uncheck it to disable DNS Pre-fetching. Save the changes and then close the browser. Now open it again and try browsing on Chrome. If error 101 does not appear and you are able to access websites then the issue is fixed.

Method 3: Scan for Viruses

Another way to fix this is to download and run a powerful antivirus. Scan and remove viruses to fix the problem.

Method 4: Check the permission for your temporary folder

As mentioned above, another underlying reason for error 101 can be Google Chrome installer was unable to create a temporary directory on your system during the installation process. To resolve it, check the permission for your temporary folder. Here’s how to do it: First go to the start menu and type Run. Now enter one of the following directories in the text fields 1. Windows XP: %USERPROFILE%Local Settings 2. Windows Vista: %USERPROFILE%AppDataLocal After that press OK. This will open a new window. In the Window that opens, right-click the temp folder. Now select properties and press the security tab to continue. In the group and user names section, select your user profile name. In the permissions, section verify that the checkboxes for READ, WRITE, and READ  & EXECUTE permissions in the DENY column are not selected. After you have verified, click apply and then ok. Now try reinstalling the Google Chrome browser again on your system.

Method 5: Remove Bad Entries by Cleaning the Registry

Bad entries and cookies saved in the registry can also lead to error 101. You can remove them manually but that will take a great deal of time and can be slightly difficult if you are not technically sound. Therefore, it is advisable to download Restoro. This is a user-friendly PC Fixer integrated with a registry cleaner that scans and removes all registry issues in a few clicks. It removes all the bad entries and junk files cluttering the registry and repairs it instantly. Click here to download Restoro.
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The procedure entry point could not be located
If you receive an error message that says, “Entry point not found, The procedure entry point could not be located in the dynamic link library” on your Windows 10 PC, then you will find this post useful for this will provide you some potential fixes to fix the error. This kind of error can occur if a program fails to locate the DLL library that it needs in order to run. It can also occur if the library is not in the specified directory in the path or if the DLL file has gone missing or has become corrupted. To fix the “The procedure entry point could not be located in the dynamic link library” error, check out the following options given below.

Option 1 – Try to reinstall the program

The first thing you can do to resolve the error is to uninstall the program that throws the error and download its latest version from its official site and then install it again.

Option 2 – Run System File Checker scan

If reinstalling the program didn’t work, you can also try running the System File Checker or SFC scan to fix the error. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:
  • Hit the Win + R keys to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Reboot your computer.

Option 3 – Try checking the details in the Event Viewer

The Event Viewer can also help you resolve the error as it contains detailed information about the error that could help you pinpoint its root cause and resolve it.

Option 4 – Try to re-register the problematic DLL file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix the error. The Regsvr32 tool is a command-line utility that can be used to register and unregister OLE controls like DLL and ActiveX (OCX) controls in the Windows operating system. Follow the steps below to use it.
  • Open Command Prompt as admin from the WinX menu.
  • Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
    • exe /[DLL file]
    • exe [DLL file]
Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.
  • After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 5 – Try to replace the DLL file with a trusted source

  • First, you need to get the new DLL file from another computer with preferably the same file version number.
  • After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
    • x86: This PC > C:/Windows/System32
    • x64: This PC > C:/Windows/SysWOW64
  • Next, type “cmd” in the Cortana search box and right click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
  • Now type the “regsvr32 ntdll.dll” command and hit Enter.
  • Restart your PC and check if the error is now fixed.

Option 6– Try to scan your computer using Windows Defender

It is also possible that the DLL file might be infected with malware or virus which could explain why you’re getting the error. Thus, you have to scan your computer using security programs like Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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How to remove TotalRecipeSearch from your PC

TotalRecipeSearch is a browser extension for Google Chrome developed by Mindspark. This extension allows access to popular cooking websites. From the Author: Discover 1000s of tasty recipes – for FREE! Find creative, new meal ideas all in one convenient place!

When installed, this extension changes your default search engine and home page to MyWebSearch.com. While active it will monitor user activity, recording browsing data, visited websites and clicked links. This data is later used to display targeted ads throughout your browsing sessions.

While browsing the internet you will see additional unwanted ads, sponsored links, and even pop-up ads injected into your search results and websites. This extension has been marked as a Browser Hijacker by several anti-virus programs and it is targeted for removal.

About Browser Hijackers

Browser hijacking means a malicious code has taken power over and modified the settings of your web browser, without your consent. Practically most browser hijackers are made for advertising or marketing purposes. Typically, it will drive users to particular sites which are aiming to boost their ad income. Though it might appear naive, all browser hijackers are damaging and thus always classified as security risks. They not only mess up your web browsers, but browser hijackers could also modify the computer registry, making your computer susceptible to other malicious programs.

How to determine if your browser is hijacked

The typical signs that indicate having this malware on your computer are: 1. you see unauthorized changes to your web browser’s homepage 2. when you key in a URL, you find yourself regularly directed to some other web page than the one you meant 3. the default web browser settings have been changed and/or your default web engine is altered 4. you are finding browser toolbars you have never witnessed before 5. your web browser will display constant pop-up ads 6. websites load slowly and at times incomplete 7. you are blocked to access those sites of security solution providers.

How does a browser hijacker infect a computer?

Browser hijackers can enter a computer in some way or other, for example via downloads, file sharing, and email as well. They also come from add-on applications, also called browser helper objects (BHO), web browser plug-ins, or toolbars. Browser hijackers sneak into your computer in addition to free software downloads also that you unwittingly install alongside the original. Popular examples of browser hijackers include CoolWebSearch, Conduit, RocketTab, OneWebSearch, Coupon Server, Snap.do, Delta Search, and Searchult.com. The existence of any browser hijacker malware on your system might significantly diminish the browsing experience, monitor your internet activities that lead to critical privacy concerns, develop system stability problems and ultimately cause your PC to slow down or to an almost unusable condition.

How you can fix a browser hijack

Certain hijackers could be removed by simply uninstalling the corresponding free software or add-ons from the Add or Remove Programs in the Windows Control Panel. But, the majority of hijackers are very tenacious and need specialized tools to remove them. Novice PC users should not try for the manual form of removal, as it calls for comprehensive computer knowledge to carry out repairs on the computer registry and HOSTS file. Professionals always recommend users to get rid of any malware including browser hijacker by using an automatic removal tool, which is better, safer, and quicker than the manual removal technique. SafeBytes Anti-Malware discovers all types of hijackers – including TotalRecipeSearch – and eliminates every trace quickly and efficiently. Along with the anti-malware tool, a system optimizer, like SafeBytes’s Total System Care, will help you in deleting all linked files and modifications in the computer registry automatically.

Help! Malware Preventing Anti-Malware Installation And Access To The Internet

Malware could potentially cause plenty of damage to your PC. Certain malware variants alter browser settings by adding a proxy server or modify the PC’s DNS settings. In these instances, you will be unable to visit some or all of the internet sites, and thus unable to download or install the necessary security software to clear out the computer virus. So what you should do if malware prevents you from downloading or installing Safebytes Anti-Malware? Refer to the instructions below to get rid of malware through alternate methods.

Download the application in Safe Mode with Networking

In the event the malware is set to load at Windows start-up, then booting in Safe Mode should prevent it. Only minimal required applications and services are loaded when you start your PC into Safe Mode. To launch your Windows XP, Vista, or 7 PCs in Safe Mode with Networking, please do as instructed below. 1) At power-on/startup, hit the F8 key in 1-second intervals. This should bring up the Advanced Boot Options menu. 2) Use the arrow keys to choose Safe Mode with Networking and hit ENTER. 3) Once you get into this mode, you should have an internet connection again. Now, use your web browser normally and navigate to https://safebytes.com/products/anti-malware/ to download Safebytes Anti-Malware. 4) Following installation, do a full scan and allow the software program to remove the threats it detects.

Obtain the antivirus software in a different web browser

Web-based viruses could be environment-specific, targeting a particular browser or attacking particular versions of the web browser. The best way to overcome this problem is to choose a browser that is well known for its security features. Firefox comprises built-in Malware and Phishing Protection to keep you safe online.

Install and run anti-malware from your flash drive

To effectively get rid of the malware, you need to approach the issue of installing anti-virus software on the infected computer system from a different angle. Adopt these measures to employ a flash drive to fix your corrupted PC. 1) Use another virus-free computer system to download Safebytes Anti-Malware. 2) Plug the Flash drive into the clean computer. 3) Run the setup program by double-clicking the executable file of the downloaded application, with a .exe file format. 4) Select the flash drive as the location for saving the software file. Follow the directions to finish the installation process. 5) Transfer the thumb drive from the clean PC to the infected computer. 6) Double-click the EXE file to open the Safebytes software from the pen drive. 7) Click on “Scan Now” to run a scan on the affected computer for viruses.

Features and Benefits of SafeBytes Anti-Malware

If you are looking to download anti-malware software for your computer, there are various tools in the market to consider however, you cannot trust blindly anyone, regardless of whether it is a paid or free software. A few are good ones, some are decent, while some are simply just fake anti-malware programs that can damage your personal computer themselves! You need to be careful not to pick the wrong application, especially if you buy a paid software. When thinking about the highly regarded applications, Safebytes AntiMalware is certainly the highly recommended one. SafeBytes can be described as a highly effective, real-time anti-spyware application that is designed to assist everyday computer users in protecting their computers from malicious threats. This program can easily identify, remove, and protect your PC from the most advanced malware threats such as adware, spyware, trojan horses, ransomware, parasites, worms, PUPs, and other possibly damaging software programs.

SafeBytes anti-malware comes with a myriad of advanced features that sets it apart from all others. Listed below are some of the features you might like in SafeBytes Anti-Malware.

Real-time Threat Response: SafeBytes provides an entirely hands-free real-time protection and is set to check, prevent and destroy all computer threats at its very first encounter. They’re highly effective in screening and getting rid of different threats since they’re regularly improved with the latest updates and alerts. Anti-Malware Protection: Built on a highly acclaimed anti-virus engine, this malware removal application can detect and get rid of many stubborn malware threats like browser hijackers, potentially unwanted programs, and ransomware that other typical anti-virus software will miss. Fast Scan: This software program has one of the fastest and most effective virus scanning engines in the industry. The scans are highly accurate and take a little time to complete. Internet Security: SafeBytes inspects the hyperlinks present on a web page for possible threats and notifies you whether the site is safe to browse or not, through its unique safety rating system. Very Low CPU and RAM Usage: SafeBytes provides complete protection from online threats at a fraction of the CPU load because of its advanced detection engine and algorithms. Fantastic Technical Support: Skilled technicians are at your disposal 24/7! They will immediately fix any technical issues you may be experiencing with your security software. Put simply, SafeBytes has formulated a meaningful anti-malware solution that is aimed to protect your computer against various malware. Now you may realize that this software does more than just scan and eliminate threats from your computer. So when you want sophisticated forms of protection features & threat detections, buying SafeBytes Anti-Malware could be worth the dollars!

Technical Details and Manual Removal (Advanced Users)

To remove TotalRecipeSearch manually, navigate to the Add or Remove programs list in the Control Panel and choose the offending program you want to get rid of. For web browser plug-ins, go to your web browser’s Addon/Extension manager and choose the plug-in you want to remove or disable. It’s also advised to factory reset your web browser to its default condition to fix corrupt settings. If you opt to manually delete the system files and Windows registry entries, utilize the following checklist to ensure that you know exactly what files to remove before carrying out any actions. Please keep in mind that only experienced computer users should try to manually edit the system files simply because removing any single critical registry entry results in a major problem or even a system crash. Also, certain malware is capable of replicating itself or preventing deletion. Doing this malware-removal process in Safe Mode is suggested.
Files: %PROGRAMFILES%\TotalRecipeSearch_14\bar.bin\AppIntegrator.exe %PROGRAMFILES%\TotalRecipeSearch_14\bar.binSrcAs.dll %PROGRAMFILES%\TotalRecipeSearch_14\bar.binbar.dll %UserProfile%\Local Settings\Application Data\TotalRecipeSearch_14 %LOCALAPPDATA%\TotalRecipeSearch_14 %USERPROFILE%\Desktop\TotalRecipeSearch.exe %PROGRAMFILES%\TotalRecipeSearch_14\bar.binmedint.exe %PROGRAMFILES%\TotalRecipeSearch_14 %LOCALAPPDATA%\Google\Chrome\User Data\Default\cnbegpgknjllkedcnkfailmjbiahbfba %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\cnbegpgknjllkedcnkfailmjbiahbfba %PROGRAMFILES%\TotalRecipeSearch_14\bar.binHighIn.exe %PROGRAMFILES%\TotalRecipeSearch_14\bar.binbarsvc.exe %PROGRAMFILES%\TotalRecipeSearch_14\bar.binbrmon.exe %USERPROFILE%\Local Settings\Application Data\TotalRecipeSearchTooltab %LOCALAPPDATA%\TotalRecipeSearchTooltab Registry: HKEY_CURRENT_USER\Software\AppDataLow\Software\TotalRecipeSearch_14 HKEY_CURRENT_USER\Software\TotalRecipeSearch_14 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.DynamicBarButton HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.DynamicBarButton.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.FeedManager HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.FeedManager.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.HTMLMenu HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.MultipleButton HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.MultipleButton.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.PseudoTransparentPlugin HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.PseudoTransparentPlugin.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.Radio HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.Radio.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.RadioSettings HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.SettingsPlugin HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.SettingsPlugin.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.SkinLauncher HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.SkinLauncher.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.SkinLauncherSettings HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.SkinLauncherSettings.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.ThirdPartyInstaller HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.UrlAlertButton HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.UrlAlertButton.1 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TotalRecipeSearch_14.XMLSessionPlugin HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\03f3147c-cea6-4aae-b0ae-8d8abe7a8080 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\435e56d9-92df-4d38-bdff-fe316064953c HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\4a80a60d-bdef-4d70-bccc-d0dad25ff951 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\8cab2773-5453-4778-90d9-6672805b41ca HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\b723e5aa-0f63-47df-971c-ae8ea0f8393a HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar, value: a0154e07-2b48-475c-a82a-80efd84ea33e HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\ab56dfde-0c14-45b3-9df6-7b0eba617870 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\df22384f-cf68-4d19-969f-10423715528b HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\96b8a0ef-0d9d-4a92-b548-376db4bbb58b HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\A4503EC3-1111-4B62-8F46-0D88508F8A7B HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\b38fbaed-ded1-4ba6-ba2e-f2515fd49442 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\e8106344-16d4-41d1-9a2a-0521a59199ea HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\fd79f359-e577-46db-aa74-d6e6b8b45ba8 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: TotalRecipeSearch Search Scope Monitor HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TotalRecipeSearch_14bar Uninstall Firefox HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins\@TotalRecipeSearch_14.com/Plugin HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TotalRecipeSearch_14 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\0384459a-9d5e-4ae1-b154-8eac39721c97 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\03f3147c-cea6-4aae-b0ae-8d8abe7a8080 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\435e56d9-92df-4d38-bdff-fe316064953c HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\4a80a60d-bdef-4d70-bccc-d0dad25ff951 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\8cab2773-5453-4778-90d9-6672805b41ca HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\b723e5aa-0f63-47df-971c-ae8ea0f8393a HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\df22384f-cf68-4d19-969f-10423715528b HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\2502086b-5a46-4d05-8d5b-a1e77ab8bb32 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\76f3207c-3a0a-461b-b958-5653c5718243 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\96b8a0ef-0d9d-4a92-b548-376db4bbb58b HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\A4503EC3-1111-4B62-8F46-0D88508F8A7B HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\b38fbaed-ded1-4ba6-ba2e-f2515fd49442 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\e8106344-16d4-41d1-9a2a-0521a59199ea HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\fd79f359-e577-46db-aa74-d6e6b8b45ba8 HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@TotalRecipeSearch_14.com/Plugin HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TotalRecipeSearch_14Service HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\DOMStorage\totalrecipesearch.dl.myway.com HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\DOMStorage\totalrecipesearch.com
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Fix Windows was unable to repair the drive
If you connected your Hard Disk, USB, or SD card to your Windows 10 computer and you suddenly encounter an error that says, “Windows was unable to repair the drive”, read on as this post will help you fix the problem. This kind of error indicates that the file system on the drive has become corrupted and that ChkDsk was not able to repair the problem. You can also encounter this error when you try to run the ChkDsk utility to repair the system. This kind of error is most likely due to the general corruption of the contents in the drive. It is also possible that you removed the external drive without using the “Safely remove hardware” option or it could be that the drive is still in use. To fix the problem, the obvious thing to do is to safely remove the external drive by using the “Safely remove hardware” option. If it didn’t work, you can try to run the CHKDSK utility from the command line or you could also restart your computer in a Clean Boot State and then run the scan. Before you proceed with the potential fixes provided below, make sure that you create a system restore point first or you could also create a backup copy of the data to an external drive.

Option 1 – Run the CHKDSK utility from the command line

Although some users reported getting the “Windows was unable to repair the drive” when they run a CHKDSK scan, other users reported that running it also fixed the error. Thus, you can try to run it and see if it works or not.
  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.

Option 2 – Restart your computer in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that triggers the “Windows was unable to repair the drive” error to appear when you connect your external drive or run the CHKDSK utility. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Once your computer has restarted in a Clean Boot State, perform your scan again and see if it now works, and then start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
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NVIDIA Share is not working or responding
NVIDIA is undeniably the market leader as a Graphics Card manufacturer. Recently, NVIDIA came about a feature known as NVIDIA Share. This feature allows users to carry out a number of tasks such as streaming, recording, and sharing their gameplay with other users. NVIDIA Share allows users to take multiple snapshots of the gameplay which brings in capabilities to get the memories of the moments that happen during an awesome game. However, as of late, there were reports that NVIDIA Share is not working or responding. So if you are one of the users who are currently facing this issue, then read on as this post will guide you in resolving it. Make sure to follow the options given below carefully for a successful result.

Option 1 – Try to update the drivers from the official site of NVIDIA

The first thing you can do is to update the drivers from the official site of NVIDIA. And in case you don’t know the type of Nvidia graphics card that your computer is on, follow the steps below:
  • Tap the Win + R keys to open the Run dialog box.
  • Next type in “dxdiag” in the field and click OK or hit Enter to open the DirectX Diagnostic Tool.
  • From there, you can see what type of Nvidia graphics card that your system is on.
  • Take note of your graphics card information and then look for the best drivers for your operating system. Once you’ve downloaded and installed the file, restart your PC.

Option 2 – Try to roll back the driver to the previous version

If the first option didn’t work for you, then it’s time to roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh.
  • Tap the Win + R keys to launch the Run window and then type in the “msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the NVIDIA Drivers and expand them.
  • Next, select the driver entries that are labeled appropriately.
  • Then select each one of them and double click to open a new mini window.
  • After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the NVIDIA Drivers.
  • Now restart your computer to successfully apply the changes made.

Option 3 – Try disabling NVIDIA Share

If the first two options given above didn’t work then you might want to try disabling NVIDIA Share. In case you didn’t make any modifications to the driver, chances are either your driver is out of date or there are some issues with the installation of the drivers. For you to find out, you need to first check if your NVIDIA drivers are really up to date. Once you’ve confirmed it, you can now disable the NVIDIA Share feature. Just refer to the steps below to do that.
  • Search for the NVIDIA GeForce Experience in the search box and then click on the appropriate result to open it.
  • After you open the NVIDIA GeForce Experience, go to the General tab.
  • Next, scroll down to the NVIDIA Share section and then select the toggle to turn off this feature.
  • Now restart your computer and try to check if there are any updates available for the NVIDIA Graphics card and install them again if there are any.
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Malware in Popular CCleaner

On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.

Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected. The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.

Technical Details of CCleaner Malware Injection

First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.

Restore Your PC (If Possible)

As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.

Update CCleaner to the Latest Version

While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.
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