Fix 0x80070013 for Restore, Backup and Update

In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages.

For System Restore, it states:

“System Restore did not complete successfully. Your computer’s system files and settings were not changed.

Details: System Restore failed while scanning the file system on the drive <Partition Letter>

The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk.

An unspecified error occurred during System Restore. (0x80070013)

You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”

Whereas in Windows Backup, it states:

“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors.

The backup failed, The media is write protected (0x80070013).”

On the other hand, you will see the following error message in Windows Update:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”

There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager.

Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.

  • Open the Command Prompt with admin privileges.
  • After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
  • Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
  • Open Command Prompt with admin privileges again.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.

Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

  • First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
  • Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.

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How to deal with Windows random freezes
Random freezing in a Windows in the middle of work can be a very frustrating experience and can even cost us the loss of work. From time delays to sometimes complete crashes this behavior is something that every PC user wants to avoid or at least have very little of. In this article, we will cover solutions on what to do and how to fix the random freezing of computers.
  1. Run a virus scan on your computer.

    Viruses and other malware can cause freezes and other issues in your computer, run a complete system scan for any kind of viruses and malware and if needed remove them.
  2. Uninstall applications that you are not using

    Besides taking your hard drive space some applications can have and require to have some services always running on your computer which can cause some issues, if an application is not needed and it is not used, removing it might solve freezing issues.
  3. Increase RAM memory

    Sometimes the problem with freezing is not a software issue, having less RAM memory than the application requires can cause the application not to work properly and it can cause freezing of the entire system since precious RAM can not be allocated to the required application.
  4. Run system checker

    Corrupted Windows system files can cause freezing of the entire system, to fix this, start the command prompt in administrator mode and type sfc /scannow
  5. Keep running applications to a minimum

    Having too many applications running in the background can drain system resources and can cause system freezes because of lack of memory. Close applications that are running in the background and keep them minimal.
  6. Delete files and folders which you are not using

    Having many files and/or folders on the hard drive can cause a lot of system resources to be wasted, from indexing size to less free space for caching. If you have files that you no longer need, removing them will free up space and can increase performance and introduce the stability.
  7. Run memory check

    Memory issues could lead to system freezing. When an application needs to write or read to a corrupted memory cluster, freezing will occur since it can not. To check memory bring up run dialog and type in ti mdsched.exe, click on restart now and let the memory test finish.
  8. Update all drivers

    Hardware issues can cause freezing of applications and having the latest drivers can make a world of difference. Make sure that you have all device drivers to the latest versions.
  9. Optimize Disk drives and check for errors

    Windows 10 has built-in tools to check hard drives for errors and to optimize them, use them in order to see if this issue is causing freezes.
  10. Clean your registry

    A Clean registry is a happy registry and Windows is appreciating it. Make sure that you do not have any keys which you do not need in the registry and that long-forgotten application trails are deleted for good.
  11. Upgrade SSD firmware

    Like updating drivers, updating firmware is also important, and having the latest firmware for your SSD can help a lot, newer firmware can eliminate freezing if the issue was in Windows not using SSD properly.
  12. Update BIOS

    Like updating SSD firmware can help so it can update Firmware on your BIOS. Make sure that you have the latest firmware version and freezing can go away if that was the issue.
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How to remove EasyDocMerge from your System

EasyDocMerge Toolbar is a Browser Hijacker for Google Chrome. Usually, such browser extensions are installed without your knowledge. These types of Browser Hijackers are often the cause of many problems while surfing the Internet. The most common problems are unwanted pop-ups, underlined words, additional ads, sponsored links, to generate web traffic and earn revenue of the advertising networks by gathering the users browsing data and sending it back to the Mindspark ads network.

When installed this extension will hijack your home page setting it to MyWay.com, it will also change your new tab page to EasyDocMerge (Powered by MyWay.com Search).

About Browser Hijackers

Browser hijacking is a form of an unwanted program, commonly a web browser add-on or extension, which then causes modifications in the browser’s settings. Browser hijacker malware is developed for a variety of reasons. It redirects you to the sponsored internet sites and inserts adverts on your browser that assist its creator to generate earnings. A lot of people think that the browser hijacker is only a harmless website but that is not the case. Nearly every browser hijacker poses an existent threat to your online safety and it’s important to classify them under privacy dangers. They don’t just mess up your browsers, but browser hijackers can even modify the computer registry, leaving your computer susceptible to various other types of attacks.

Key symptoms that your web browser has been hijacked

There are various signs of web browser hijacking: the home page of the web browser is changed unexpectedly; new bookmarks pointing to porn websites are added to your favorite pages; the essential web browser settings are modified and unwanted or insecure resources are added to the trusted sites list; you’ll see many toolbars on your web browser; you see a lot of pop-up ads on your computer screen; your web browser has become unstable or starts running sluggishly; Inability to navigate to particular sites, particularly anti-malware and other computer security software sites.

How they infect computers

Browser hijackers infect computer systems by numerous means, including via a file-share, a drive-by download, or an infected e-mail attachment. They can also originate from any BHO, extension, add-on, toolbar, or plug-in with malicious intent. A browser hijacker may also come bundled up with some free software that you unintentionally download to your computer, compromising your internet security. Typical examples of browser hijackers include CoolWebSearch, Conduit, Coupon Server, OneWebSearch, RocketTab, Searchult.com, Snap.do, and Delta Search. Browser hijackers may record user keystrokes to gather potentially important information that leads to privacy issues, cause instability on computers, drastically disrupt user’s browsing experience, and finally slow down the system to a point where it will become unusable.

Removal

Certain browser hijacking could be simply reversed by discovering and eliminating the corresponding malware software from your control panel. In some cases, it can be a difficult job to identify and eliminate the malicious component because the associated file might be running as part of the operating system process. You should consider carrying out manual fixes only if you are a tech-savvy person, as potential risks are associated with tinkering with the system registry and HOSTS file. Installing and running antivirus programs on the affected computer could automatically erase browser hijackers and other malicious applications. Safebytes Anti-Malware contains a state-of-the-art anti-malware engine to help you prevent browser hijacking in the first place, and clean up any pre-existing issues

What you can do if Virus Prevents You From Downloading Or Installing Anything?

Practically all malware is bad, but certain kinds of malware do a lot more damage to your computer than others. Some malware sits in between your computer and the internet connection and blocks a few or all internet sites that you would like to visit. It will also prevent you from adding anything to your PC, especially antivirus software. If you’re reading this now, you might have probably recognized that a malware infection is the real cause of your blocked web connectivity. So how to proceed if you need to install an antivirus application such as Safebytes? Although this kind of problem can be difficult to get around, there are a few steps you can take.

Eliminate viruses in Safe Mode

If any virus is set to run automatically when Microsoft Windows starts, stepping into Safe Mode could block this attempt. Only minimal required programs and services are loaded when you boot your laptop or computer in Safe Mode. You will need to do the following to eliminate malware in Safe mode. 1) At power on/start-up, hit the F8 key in 1-second intervals. This should bring up the Advanced Boot Options menu. 2) Select Safe Mode with Networking using arrow keys and press ENTER. 3) When this mode loads, you should have the internet. Now, utilize your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Once the software is installed, allow the diagnostic scan to run to eliminate viruses and other threats automatically.

Obtain the security program using an alternate web browser

Some malware might target vulnerabilities of a specific web browser that obstruct the downloading process. The best way to avoid this problem is to pick a web browser that is renowned for its security features. Firefox has built-in Phishing and Malware Protection to help keep you secure online.

Run anti-malware from your USB drive

To effectively get rid of the malware, you need to approach the problem of running antivirus software on the infected computer from a different angle. Abide by these steps to run the anti-virus on the affected computer. 1) On a virus-free PC, download and install Safebytes Anti-Malware. 2) Plug the Flash drive into the clean computer. 3) Double-click the Setup icon of the antivirus program to run the Installation Wizard. 4) Choose the flash drive as the destination for saving the file. Follow the on-screen instructions to finish the installation process. 5) Remove the pen drive. You can now utilize this portable anti-virus on the infected computer system. 6) Double-click the antivirus program EXE file on the USB flash drive. 7) Simply click “Scan Now” to run a complete scan on the affected computer for viruses.

Protect Your Computer Against Viruses and Malware With SafeBytes Security Suite

Today an anti-malware program can protect your laptop or computer from different types of internet threats. But how to select the best one amongst countless malware protection software that is available out there? As you might be aware, there are several anti-malware companies and tools for you to consider. A few are really worth your money, but many aren’t. You need to choose one that is dependable, practical, and has a strong reputation for its malware source protection. Among few good applications, SafeBytes Anti-Malware is the strongly recommended software program for the security-conscious user. SafeBytes anti-malware is a powerful, highly effective protection application made to help end-users of all levels of computer literacy in detecting and removing harmful threats from their computer. After you have installed this software, SafeByte's sophisticated protection system will ensure that no viruses or malicious software can seep through your personal computer.

SafeBytes has fantastic features when compared to various other anti-malware programs. Listed below are some of the great features included in the software.

Real-time Active Protection: SafeBytes gives you round-the-clock protection for your personal computer limiting malware intrusions instantly. It will examine your PC for suspicious activity at all times and safeguards your PC from illegal access. Antimalware Protection: Safebytes is made on the best virus engine in the industry. These engines can identify and get rid of threats even during the initial phases of a malware outbreak. “Fast Scan” Features: SafeBytes’s high-speed malware scanning engine minimizes scanning times and extends the life of the battery. Simultaneously, it will effectively find and get rid of infected files or any internet threat. Web Protection: SafeBytes checks and gives a unique safety rating to every website you visit and block access to webpages known to be phishing sites, thus protecting you against identity theft, or known to contain malicious software. Low CPU Usage: SafeBytes is a lightweight application. It consumes an extremely small amount of processing power as it runs in the background so you are free to use your Windows-based computer the way you want. 24/7 Premium Support: Professional technicians are at your disposal 24/7! They will immediately fix any technical issues you may be encountering with your security software. Simply put, SafeBytes has formulated a meaningful anti-malware solution that is aimed to protect your computer against various malware. Malware trouble will become a thing of the past once you put this software to use. For top protection and the best value for money, you can’t get better than SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you want to manually remove EasyDocMerge without using an automated tool, it may be possible to do so by removing the application from the Microsoft Windows Add/Remove Programs menu, or in cases of browser plug-ins, going to the browsers AddOn/Extension manager and removing it. You’ll likely also want to totally reset your browser to its default configuration settings. To be certain of complete removal, find the following registry entries on your computer and remove them or reset the values appropriately. However, this is a tricky task and only computer experts can perform it safely. Moreover, some malicious programs are capable to defend against its removal. It is highly recommended that you do the removal process in Windows Safe Mode.
Files: %UserProfile%\Local Settings\Application Data\EasyDocMergeTooltab %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\mabloidgodmbnmnhoenmhlcjkfelomgp %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\mabloidgodmbnmnhoenmhlcjkfelomgp %PROGRAMFILES(x86)%\EasyDocMerge_ex %PROGRAMFILES%\EasyDocMerge_ex %USERPROFILE%\Application Data\EasyDocMerge_ex %USERPROFILE%\AppData\LocalLow\EasyDocMerge_ex %UserProfile%\Local Settings\Application Data\EasyDocMerge_ex Registry: HKEY_CURRENT_USER\Software\AppDataLow\Software\EasyDocMerge_ex HKEY_CURRENT_USER\Software\EasyDocMerge_ex HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\5e3ee57e-7d53-458f-a124-16aab06de2d6 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\64366ff9-336f-4002-a665-406a1d259cd3 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\87008eb3-6282-4075-9889-62f381451926 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\96107269-cd2e-4175-a61a-5c2e8540e8a5 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\2741d16e-6298-4345-8988-7979ffd45266 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\5e3ee57e-7d53-458f-a124-16aab06de2d6 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\64366ff9-336f-4002-a665-406a1d259cd3 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\87008eb3-6282-4075-9889-62f381451926 HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\DOMStorage\easydocmerge.dl.tb.ask.com HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\8bf0dd5e-ea06-48db-97a4-df286e054079 HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Approved Extensions, value: 389672DB-CD13-4CF2-AED1-3170BC0DD6EC HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\8bf0dd5e-ea06-48db-97a4-df286e054079 HKEY_CURRENT_USER\Software\EasyDocMerge HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\easydocmerge.dl.myway.com
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How to Fix Error 126

Error 126 - What is it?

Error 126 is a Windows PC error that mostly occurs either during program installation or removal. It is commonly experienced by Vista, XP and Windows 7 users. When the error 126 is generated, it usually terminates the program installation process, immediately. It is advisable to take corrective error repair measures immediately to ensure that you are easily able to install your desired program and you don’t encounter the error again.

Solution

Restoro box imageError Causes

There are multiple reasons for the occurrence of the error code 126 including. The reasons are listed below:
  • Dll file corruption
  • Missing or damaged dll files
  • Corrupt and misconfigured system files
  • Improper program installation
  • Viral infection
  • Corrupt registry
  • Improper hardware

Further Information and Manual Repair

To resolve the error 126 on your PC, you don’t always have to hire a technician or be a computer programmer yourself. Though this error is critical the good news is that it is very easy to resolve. You can fix the error even if you are not technically sound. Try the solutions that we have listed below to help you resolve error 126 immediately:

Solution 1: Disable Firewall Protection

Sometimes Firewall protection may stop you from installing new programs on your PC successfully and this may display the error 126 on your PC. In such a scenario, disable Firewall protection and then try installing the desired program again. See if it works.

Solution 2: Restore Points

Sometimes dll files can go missing due to program removals and you may come across the error 126. To resolve it, restore points. This will help you restore your PC back to the way it was functioning before you removed a program and will also help you recover the lost and missing dll files.
  • This can be done, by clicking the start menu.
  • Now go to all programs, then accessories, and then system tools.
  • Here you will see the ‘System Restore’ option. Simply click on it.
  • This will help you open a new window. Here select the option ‘Restore My Computer to an Earlier Time’ point.
  • As you select it, it will show you a list of restore points.
  • Choose the latest restore point you see in the list and click ‘Next’ to continue. Now confirm to finish restoration.
  • Restart your PC to activate the changes.

Solution 3: Scan for Viruses

The underlying cause for the error could also be related to viruses on your PC. To remove the viruses, you will have to download a powerful antivirus and scan your entire PC. Please note, anti-viruses are notorious for slowing down system performance, so you might have to compromise on the speed of your PC.

Solution 4: Run a Hardware Diagnostic

To find out which hardware is causing the error message to pop up, you will have to run a hardware diagnostic. For this, simply go to the start menu, type Memory Diagnostic in the search bar. Now access this tool and click on Diagnose your Memory problems. As you click on it, it will ask you to perform the check by either restarting the PC immediately or on the next restart. Select the immediate one to get going. The system will carry a scan on the memory and show you the list of problematic errors detected during the scan. To resolve this error then all you have to do is replace the piece of faulty hardware. Nonetheless, if no faulty hardware is detected, this means the error is related to the registry.

Solution 5: Clean and Restore the Registry

The error 126 is also sometimes generated due to poor PC maintenance which leads to registry issues. The registry basically saves and stores all the data and activities performed on the PC. This also includes junk files, invalid registry entries, bad keys, temporary files, internet history, and cookies. This accumulates a lot of disk space. If not removed, they damage the registry and corrupt other important files like system and dll files, thereby generating PC-related error codes like error 126. The best way to resolve this error on your PC in seconds is to download Restoro on your PC. This is an advanced and multi-functional PC repair tool embedded with multiple powerful utilities including an intuitive registry cleaner, an antivirus, and a system optimizer. The registry cleaning feature detects all registry issues and errors. It wipes out all the unnecessary and obsolete files cluttering the system, fixes the damaged dll files, and restores the registry back to normal. Simultaneously, the antivirus utility scans for all privacy errors and malicious software infecting your system. This includes malware, adware, spyware, and Trojans. The system optimizer feature ensures your PC performance does not slow down. It boosts the speed of your PC to its optimum level. This PC fixer is safe, user-friendly, and efficient. It can be downloaded on any Windows version. Click here to download Restoro on your system and resolve error 126 right away!
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Fix Chrome Error ERR_ICANN_NAME_COLLISION
If you are browsing the internet using the Google Chrome browser in your Windows 10 computer but you suddenly encounter an error message that states, “ERR_ICAN_NAME_COLLISION”, read on as this post will walk you through in fixing the problem. Here’s the full content of the error message:
“The site can’t be reached, This site on the company, organization, or school intranet has the same URL as an external website. Try contacting your system administrator. ERR ICAN NAME COLLISION.”
This kind of error is caused by an error in a private namespace or a random redirection to an incorrect proxy server. There are several ways to fix this error. You can try to check the integrity of the Hosts file or check the proxy. You could also try to use the Registry Editor and apply some tweaks or remove any conflicting browser extensions or flush the DNS cache, as well as run a malware scan.

Option 1 – Try to check the integrity of the Hosts file

To check the integrity of the Hosts file, refer to the following steps:
  • You have to navigate to this path inside File Explorer: C:/Windows/System32/driversetc
  • After that, look for a file named “Hosts” and right-click on it, and open it with the Notepad app.
  • Next, make sure that you write the block URLs in your computer in the list and then save the file.
Note: There are times when you are logged in with administrator credentials and you may receive an error message. In such case, type “notepad” in the Start Search and right-click on Notepad from the search results, and then select the “Run as administrator” option. After that, open the Hosts file and make the necessary changes and save it.

Option 2 – Try to check the Proxy server

There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. Follow the steps below to disable the proxy server.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Try to use the Registry Editor

Before you apply some registry tweaks, make sure that you create a System Restore point. Once you have that covered, follow these steps:
  • Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • After that, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpipParametersDataBasePath
  • Look for the default key and double click on it and make sure that its Value data is set as “C:/Windows/System32/driversetc”.
  • Now exit the Registry Editor and restart your computer to apply the changes made

Option 4 – Flush the DNS cache

You could also try to flush the DNS cache to fix the “ERR_ICAN_NAME_COLLISION” error. All you have to do is open Command Prompt as an administrator and then execute each one of the following commands sequentially to flush the DNS cache:
  • ipconfig/release
  • ipconfig/renew
  • ipconfig/flushdns

Option 5 – Get rid of any conflicting browser extensions

  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
Note: If removing the browser extensions or toolbars didn’t work, you can also try to reset your Google Chrome browser.
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Option 6 – Run a malware scan using Windows Defender

It is possible that your computer is infected with malware which could be why you’re getting the “ERR_ICAN_NAME_COLLISION” error. Thus, you need to scan your computer using Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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Windows 11 Insider Preview Build 22000.71
Microsoft just released Windows 11 Insider build 22000.71. Let’s dive in and see what it brings with you.

windows insider 2000Changes and features

New entertainment widget. The entertainment widget allows you to see new and featured movie titles available in the Microsoft Store. Selecting a movie will direct you to the Microsoft Store to see more information about that title. Just open widgets and click or tap on the “Add widgets” button and choose the entertainment widget. For now, the entertainment widget is available for Insiders in the following countries: US, UK, CA, DE, FR, AU, JP. The new context menus and other right-click menus have been updated to use acrylic material. We are testing the usability of a SplitButton for making new folders and files in the File Explorer command bar. The Taskbar previews (when you mouse-over open apps on the Taskbar) have been updated to reflect the new visual design of Windows 11.

Fixes

Taskbar:

  • We fixed an issue where if you drag app icons on the Taskbar to rearrange them, it was making the apps launch or minimize when you released the icon.
  • Using a long press with a touch on an app icon in the Taskbar to open the jump list should now work.
  • After right-clicking the Start icon in the Taskbar, clicking somewhere else should now dismiss the menu more reliably.
  • Shift + Right-click on an app icon in the Taskbar will now bring up the window menu like it used to and not the jump list.
  • We’ve addressed an issue that was making your mouse move slowly when hovering over the Taskbar previews.
  • We’ve included the fix for an issue when using multiple Desktops where an app icon in the taskbar might give the appearance of multiple windows being open when that wasn’t the case on that Desktop.
  • When using the Amharic IME you should no longer see an unexpected X next to the IME icon in the taskbar.
  • The issue where if you click on the input indicator on the Taskbar and it would unexpectedly highlight Quick Settings has been fixed.
  • When you hover over Task View, the preview flyout for your Desktops will no longer pop back up after using Esc to dismiss them.
  • We made a fix to address an issue where explorer.exe might crash after hovering over the Task View icon in the Taskbar.
  • We fixed an issue where the selected date in the calendar flyout was out of sync with the date in the Taskbar.
  • We made an update to address a scenario resulting in some Insiders not seeing the lunar calendar text in the calendar flyout when enabled in Settings.
  • This flight addressed an issue that could unexpectedly make the Taskbar background transparent.
  • Right-clicking the focus assist icon in the taskbar should now show a context menu.
  • The issue from the previous flight where icons in the taskbar corner were getting crushed against the top of the Taskbar has been addressed.
  • The tooltip for the location in use icon in the Taskbar should no longer appear blank sometimes.

Settings:

  • We fixed an issue making Settings crash on launch periodically.
  • Using the volume mixer sliders in Sound Settings should be more responsive now, as well as the page responsiveness as a whole.
  • We fixed an issue resulting in Disk and Volumes Settings’ change size option being clipped.
  • There was a non-functional verify link under Backup Settings – this has been fixed.
  • The Power and Battery Settings page should no longer be reporting that the battery saver is engaged if it’s not.
  • The Power and Battery Settings page should also now not crash when launched from Quick Settings.
  • We fixed a grammatical error in the Sign-in Settings text.
  • The “I forgot my PIN” link was unexpectedly missing in Sign-in Settings when a PIN was set up and has now been returned.
  • The issue where the Move option under Apps & Features in Settings wasn’t working reliably should be addressed in this build.
  • We’ve mitigated a problem where some of the colors in Settings weren’t updating after switching between dark and light mode, leaving the unreadable text.
  • We’ve done some work to help improve the performance of Settings when switching between light and dark mode.
  • We addressed an issue where some of the elements of the Themes page in Settings would end up crowded together when the window size was small.
  • We resolved an issue where the Pen menu toggle under Taskbar Settings was not in sync with the actual state of the feature.
  • Changes made to “Dismiss notification after this amount of time” in Accessibility Settings should now persist.
  • Some of the icons you could enable in Taskbar Settings were erroneously labeled Windows Explorer even though that’s not what they were – this should now be fixed.
  • The Connect text in Quick Settings has been updated to say Cast.

File Explorer:

  • Clicking the command bar button twice should now close any dropdown that appeared.
  • The new command bar should now appear when “Open folders in a separate process” is enabled under File Explorer Options > View.
  • This build addresses an issue where right-clicking a file and selecting Open With > Choose another app might launch the file in the default app rather than opening the Open With dialog.
  • Fixed an issue the desktop and File Explorer context menu would stop launching.

Search:

  • We fixed an issue where the option to verify your account in Search wasn’t working.
  • Hovering over the Search icon on a secondary monitor will now show the flyout on the correct monitor.
  • Search should now work if you open Start and start typing after having gone to the apps list and back.

Widgets:

  • When using the Outlook client with a Microsoft account, Calendar, and To-Do updates should sync faster down to the widgets.
  • We addressed an issue where if you added multiple widgets quickly from the widget's settings, it could result in some of the widgets not being visible on the board.
  • We fixed a bug where widgets could all become stuck in a loading state (blank squares in the window).
  • The traffic widget should now follow the Windows mode (light or dark).
  • The title of the sports widget should no longer mismatch with the content of the widget.

Other:

  • This build addresses an issue where ALT + Tab was getting stuck open sometimes after you released the keys and had to be manually dismissed.
  • We made a fix for an issue where Narrator's focus wasn’t ending up on the emoji panel after using the keyboard shortcut to open it.
  • Magnifier’s lens view has been updated so the lens now has rounded corners.
  • We found an issue that was noticeably impacting Start launch reliability for some Insiders, and have addressed it with this flight.
  • We’ve updated the “Most Used” text in the Start menu’s app list so it should no longer be getting clipped.
  • Using the semantic zoom in Start’s app list should no longer result in the list being pushed down and to the right off the edge of the window.
  • We fixed an issue where if you pressed ⊞ WIN + Z you would need to press Tab before you could use the arrow key to navigate through the snap layouts.
  • We addressed an issue where an acrylic area could get left on the screen after repeatedly snapping and unsnapping a window with touch.
  • We’ve done some work to mitigate an unexpected flash when moving a snapped window with touch.
  • We made a change to help window borders have a little more contrast when “Show accent color on title bars and windows borders” was turned off.

Known issues in Windows 11 repaired

Start:

  • In some cases, you might be unable to enter text when using Search from Start or the Taskbar. If you experience the issue, press ⊞ WIN + R on the keyboard to launch the Run dialog box, then close it.
  • Based on feedback, we are working on adding access keys to ⊞ WIN + X so that you can do things like “⊞ WIN + X M” to launch Device Manager. Insiders may see this functionality in this build, however, we are currently investigating an issue in which sometimes the option is unexpectedly unavailable.

Taskbar:

  • There is an issue in this build where Explorer.exe will crash when the date and time button on the Taskbar is clicked to access new notifications with Focus Assist turned off. The workaround for this is to enable Focus assist to priority or alarms mode. Note that when focus assist is turned on, notification popups won’t appear, but they will be in the notification center when opened.
  • The Taskbar will sometimes flicker when switching input methods.
  • Taskbar previews may draw partially offscreen.

Settings:

  • When launching the Settings app, a brief green flash may appear.
  • When using Quick Settings to modify Accessibility settings, the settings UI may not save the selected state.
  • The button to rename your PC doesn’t work in this build. If needed, this can be done using sysdm.cpl.
  • Settings will crash when clicking “Facial recognition (Windows Hello)” under Sign-in Settings if Windows Hello is already set up.
  • Reset this PC and Go back buttons in Settings > System > Recovery does not function. Reset and rollback can be accessed from the Windows Recovery Environment by selecting System > Recovery > Advanced startup, and pressing Restart now. Once in Windows Recovery, choose Troubleshoot.
  • Choose Reset this PC to perform a reset.
  • Choose Advanced options > Uninstall Updates > Uninstall latest feature update to perform a rollback.

File Explorer:

  • exe crashes in a loop for Insiders using the Turkish display language when the battery charge is at 100%.
  • When right-clicking the desktop or File Explorer, the resulting context menu and submenus may appear partially off-screen.
  • Clicking a desktop icon or context menu entry may result in the wrong item being selected.

Search:

  • After clicking the Search icon on the Taskbar, the Search panel may not open. If this occurs, restart the “Windows Explorer” process, and open the search panel again.
  • When you hover your mouse over the Search icon on the Taskbar, recent searches may not be displayed. To work around the issue, restart your PC.
  • The search panel might appear black and not display any content below the search box.

Widgets:

  • Widgets board may appear empty. To work around the issue, you can sign out and then sign back in again.
  • Launching links from the widgets board may not invoke apps to the foreground.
  • Widgets may be displayed in the wrong size on external monitors. If you encounter this, you can launch the widgets via touch or WIN + W shortcut on your actual PC display first and then launch on your secondary monitors.

Store:

  • The install button might not be functional yet in some limited scenarios.
  • Rating and reviews are not available for some apps.

Windows Security:

  • Device Security is unexpectedly saying “Standard hardware security not supported” for Insiders with supported hardware.
  • “Automatic sample submission” is unexpectedly turned off when you restart your PC.

Localization:

  • There is an issue where some Insiders may be missing some translations from their user experience for a small subset of languages running the latest Insider Preview builds. To confirm if you have been impacted, please visit this Answers forum post and follow the steps for remediation.
That's is so far, the latest update information on Windows 11 insider build. Stay tuned for more information when it comes as it comes.
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Win Firewall and third party Firewall are off
As you know, the Windows 10 operating system, as well as other Windows versions, comes with the Windows Firewall. In Windows 10, the firewall allows users to install and run a third-party firewall. This kind of firewall works independently to block any suspicious activity on your computer. However, recently, some users reported that they are getting a notification on the Startup saying,
“Windows Firewall and <Third party firewall name> Firewall are both turned off; tap or click to see available options”.
This particular error could be caused by a lot of factors but when you manually check the firewall, you’ll find that there really is nothing wrong with both the Windows Firewall and the third party firewall. So if both the Windows Firewall and third-party firewalls like McAfee, Comodo, and many others are both turned off in Windows 10, then you need to do several things to resolve the problem – you need to check the supporting services that are required and uninstall and then reinstall the third party firewall on your computer. For more instructions, refer to the options provided below.

Option 1 – Try enabling all the supporting services for the firewall

The first thing you can do to resolve the error with the firewall is to check all of its supporting services by following these steps:
  • Tap the Win + R keys to open the Run utility and type “services.msc” in the field and then hit Enter to open the Windows Services Manager.
  • Next, look for the Windows Defender Firewall service among the given list of services.
  • Once you found it, make sure that its Startup Type is set to Automatic and that the status of the service is Running. So if it’s not running, just click on the Start button.
  • In addition, you also have to make sure that the following services’ status is set as follows:
    • Xbox Live Networking Service: Manual
    • Base Filtering Engine: Automatic
  • Once done, start the firewall again and check if the error is now fixed or not.

Option 2 – Try to uninstall and reinstall the third-party firewall

It is possible that the firewall error might be due to an error with the compatibility of the installation in Windows 10 and the third-party firewall. Thus, the next thing you can do is to uninstall the third-party firewall and then reinstall it again. Once you have uninstalled the third-party firewall, you can download its latest version from its official website and install it again. This should fix the error with the firewall.
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Ordinal not found, dynamic link library Error
If you encounter an error message saying, “The ordinal xxx could not be located in the dynamic link library C:/Program Files (x86)/Microsoft VS Code Insiderscode – insiders.exe“ and you see a reference of a missing DLL file, then this indicates that the software is trying to locate the related DLL file, however, it is missing, hence the error. The error mentioned “Ordinal” which refers to the order of a number mathematically, e.g. 1st, 2nd, etc. And in this error message, the ordinal is referring to an Xth file of an XX.DLL file which is missing which is why you’re getting this kind of error. When you get this particular error, it means that your computer is missing the Microsoft Visual C++ Redistributable program. As per the error message, XXX is a number that in turn is the Ordinal. There is also another common error related to Ordinal which says, “The ordinal 12404 could not be located in the dynamic link library mfc90u.dl”. The error message could be referring to any DLL in the message. And since all these DLL files are part of the package, the error changes quite a bit as the Visual Studio looks for that DLL file. To fix this error, here are some suggestions that might be of help.

Option 1 – Try installing Microsoft Visual C++ Redistributable

As pointed out earlier, the error pops up when the Microsoft Visual C++ Redistributable program is missing on your computer. Thus, you need to download it from the official website of Microsoft. Once you’ve downloaded the Microsoft Visual C++ Feature Pack Redistributable Package, install it and then check if the error is now fixed.

Option 2 – Try to install OpenSSL

If you encounter the same error message but it points out that the LIBEAY32.DLL file is missing, then you have to install OpenSSL. In such a case, you will see the following error message:
“Ordinal not found. The Ordinal [Xxxx] could not be located in the Dynamic Link Library Libeay32.dll.”
 Make sure that when you install OpenSSL, you do it into the Windows system directory since the Libeay32.dll file is related to security.

Option 3 – Try to check Windows Updates

There are instances when Microsoft rolls out the framework and related updates via Windows Updates. It could be that an update related to DLL is still pending which is why you need to check Windows Updates. To do so, go to Settings > Update and Security and from there check if there is any pending update. If there is, you need to install that update and then restart your computer if needed.
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What to do if CPU is not running at full speed
The speed at which the CPU runs varies depending on any Windows laptop or desktop. And in case you don’t know, the CPU does not run at full speed all the time as it depends on how the operating system distributes the load so it works accordingly. However, there are instances when it runs at full speed especially if your Windows 10 computer is on a heavy workload. But if you find that even when your computer is already on a heavy workload and the CPU is still not running at full speed, then you need to look into this situation. To verify that your CPU’s speed, you can use any CPU stress test tool. This kind of issue is common on laptops compared to desktop computers since laptop runs on battery. The Intel Processor on laptops uses the Speed Stepping Technology which means that when you are doing some small tasks on your laptop, the processor’s speed is reduced. On the other hand, if this happens when you are using a heavy application, it can be due to a low charge on the laptop’s battery. Thus, Windows will try its best to keep the computer running for as long as possible by reducing the CPU speed or processor. But there are times when you are ready to sacrifice battery to make sure that the work gets done on time. To achieve that, here are some options you can check out.

Option 1 – Try setting the processor state to the maximum in Power Options

  • Type “control” in the search box to view the classic Control Panel as well as the popular options.
  • Next, click on Power Options > Change plan settings > Change advanced power settings.
  • Then navigate to Processor power management > Maximum processor state.
  • Now select 100% when it is on Battery and Plugged in.
  • After that, expand the System cooling policy option and make sure to set it as Active to make sure that the battery won’t overheat.
  • Finally, apply the changes made to all the profiles of the power management and restart your computer. This will ensure that your CPU will run at maximum power at all times.

Option 2 – Try to update or disable the Intel Power Management driver

The next option you can try is to update or disable the Intel Power Management driver. The Intel-powered computers have dedicated software that controls CPU speed and Fan speed when it needs to save battery. You can try disabling it temporarily and check if there are any changes with the CPU fan speed.
  • First, restart your computer by holding the Shift key to boot your computer into Troubleshooting or Advanced mode.
  • Next, go to Troubleshoot > Advanced Options > Command Prompt.
  • Then change the directory to C:/Windows/System32/driver and then rename the file named “Intelppm” by entering the “ren intelppm.sys intelppm.sys.bak”.
  • Now restart your computer.
Note: If you were not able to find the drivers in C:/Windows/System32/driver, check if they are available under C:/Drivers/IntelPPM. After that, the CPU speed should change now with the Intel driver missing from the system. And in case you want to enable it, simply follow the same steps given above and rename the file again.

Option 3 – Try disabling the IPPM using the Command Line or Registry Editor

  • Command Prompt:
    • Tap the Win + R keys to open the Run dialog box and type “cmd” and tap Enter to open Command Prompt.
    • Next, type this command and hit Enter: sc config intelppm start= disabled
    • The “sc config” command you entered modifies the value of a service’s entries in the registry as well as in the Service Control Manager database.
  • Registry Editor:
    • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
    • Next, navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesintelppm.
    • From there, double click on the intelppm and change the Start key value to
    • Now close the Registry Editor and reboot your computer.
Note: The steps given will make sure that the CPU will run at maximum power at all times.
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A 3 Step DIY Guide to Repairing Error 501

Error 501 - What is it?

Error 501 is an error code that sometimes may occur while you are using Internet Explorer on your Windows PC. The error message is displayed as:

'Error 501: Not implemented or not supported.'

Solution

Restoro box imageError Causes

It is difficult to narrow down the ultimate cause of error 501. This is because this error code can be triggered by multiple reasons such as:
  • Third-party confliction or due to an incorrect HTTP 1.1 setting
  • Improper program installation
  • Changes in the “LocalAccountTokenFilterPolicy” registry key
  • Corrupted Registry Database

Further Information and Manual Repair

The occurrence of this error regardless of what the cause is may cause a lot of inconvenience to you. And if not fixed on the time it can lead to system failure too. To repair the error 501, identifying the cause for the error really helps. By identifying the cause, you can easily select the most suitable solution to fix it.

Let us walk you through the solutions to fix error 501 timely:

Cause: Third-party conflicts or due to an incorrect HTTP 1.1 setting

Solution: If the above cause is the reason for error 501, this means the Local Policy Rights Settings have been altered. And because of that, Windows is not running your desired program. To solve this error simply log on to Windows as an administrator. Then run local computer policy snap-in. Open it and click on the computer configuration. Here you will see the Windows settings option. Click on it and then open security settings, local policies, and click on properties. Now in the add users section select the user which you want to add to the policy and save by pressing OK. After you’ve made changes, now try using internet explorer again. If this is the cause for the error pop, the error will not occur. If it still occurs then this means there is some other underlying cause for the error. Read on to find out.

Cause: Improper Program Installation

Solution: Error 501 may also occur due to improper program installation. The best way to resolve it is to uninstall recently installed programs.

Cause: Changes in the “LocalAccountTokenFilterPolicy” registry key

Solution: Sometimes during installation registry keys also get damaged or changed. If changes in the LocalAccountTokenFilterPolicy” registry key is the issue, then you need to alter the registry key ‘LocalAccountTokenFilterPolicy settings and its value. This key inside the registry database allows Windows to control the various access options that you have. However, due to wrong settings, it denies access and shows error 501 when you open Internet Explorer. To alter registry key settings can be tricky and complex if you are not a computer programmer. In such as scenario it is advisable to download Restoro. This is a user-friendly and multi-functional repair tool embedded with a powerful register cleaner. In addition to this, it also functions as anti-virus and a system optimizer.

Restoro Solution

Restoro is simple and easy to use. To operate this tool on your PC and to reset registry settings you don’t need any technical expertise or sound knowledge. Its smooth navigation makes it easy for users to scan and repair errors like 501 due to registry misconfiguration in seconds.  With this helper, you don’t have to modify Windows registry settings manually. It will do it automatically. Furthermore, if Error 501 is triggered by a corrupted registry database, you can run it to repair this issue too. It cleans and wipes out all the unnecessary and obsolete files that could be corrupting your registry. This includes junk files, internet history, and invalid registry entries. It clears up your hard disk space and repairs your corrupted registry. If your PC’s registry is damaged due to malicious software like viruses and malware, then it uses advanced antivirus to remove them from your system. It has a value-adding backup feature that enables you to create a backup of your files for data safety and recovery in case of loss during repair. Restoro is compatible with all Windows versions.

Starting with Restoro

Here are 3 simple steps to get started:
  1. Click here to download Restoro.
  2. Once the installation is complete, run it to scan for errors
  3. After scanning the errors, simply click repair to resolve the issues including the error code 501.
Along with fixing error code 501 triggered by registry damage, it also repairs all other PC-related issues. It helps maintain a stable and error-free system for the longest time.
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Shift Key is not working in Windows
A lot of users rely on keyboard shortcuts to carry out tasks on their PCs. One of the most common keyboard shortcuts used is the Ctrl + Shift + Esc which opens the Task Manager. As you can see, the Shift key is not just used to capitalize a text as it can also be used for other functions and plays an essential role in operating a computer. However, if you suddenly find it not working, read on as this post will help you fix the problem. If your Shift key is not working, there are several potential fixes you can check out to fix it. These are the different ways to get rid of the Shift key not working issue on Windows 10:
  1. Physically clean the key and keyboard
  2. Disable Sticky Keys.
  3. Update, Reinstall, or Rollback Keyboard driver.
  4. Test the keyboard on another system.
  5. Check your connections
  6. Run the Hardware troubleshooter
  7. Troubleshoot in Clean Boot State.

Option 1 – Clean the keyboard keys physically

Your keyboard might not be working properly due to some dirt or other corrosion. Thus, you need to clean your keyboard, especially the Shift key. First, you need to shut down your computer and then unplug the keyboard if you are using a desktop computer and then prepare it for cleaning. After that, use a small cotton ear cleaning tool to get between the creases and clean them. You can dip it slightly in alcohol to make it more efficient in cleaning dust and dirt. And if you can, you have the option to pull apart the keyboard completely and then wipe away all the corrosion from the inside. Once you’re done, put the keyboard back together and then plug it back into your PC. Now turn your PC on and check if the Shift key is now working.

Option 2 – Try to disable the Sticky keys

Another thing you can try is to disable the Stick keys. How? Refer to these steps:
  • Tap the Win + I keys to open the Settings app.
  • After that, navigate to the Ease of Access section, and here, select Keyboard.
  • Next, make sure that the option for Press one key at a time under the Sticky Keys is toggled off.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:
  • From the WinX Menu, open the Device Manager.
  • In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.
Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.
  • After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.
Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 7 – Put your PC in a Clean Boot State

You might also want to put your computer in a Clean Boot State to fix the problem with the Shift key. It could be that there is a third-party program that’s preventing the Shift key from functioning. To isolate this possibility, you need to put your computer in a Clean Boot State.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to connect the external devices and check if the error is now gone.
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