Fix Err_Connection_Closed in Windows

Shortcut virus is an easily spreadable and annoying combination of Worm and Trojan that hides all of your files and folders and then replaces them with shortcuts that look identical to replaced files and folders. Once disguised it will wait patiently for a user's click and once that happens it will replicate itself and further infect the system. This rapid spread can lead to stolen personal data, some system hick-ups, and other system-related issues. This malware mainly affects physical file transfer devices like for example and most USB drives, hard drives, and SD memory cards and it can easily transfer itself to the computer. The advantage of this shortcut virus comparing it to others is that it is mostly undetected by a vast variety of antivirus software. So running just anti-virus software maybe not be enough to remove it from your system. Luckily for all unfortunate users that have caught this annoyance, it can be easily removed fully manually in a short time.

How to Remove Virus from USB and other removable media

Firstly plugin USB, SD, or removable drive. The infection will transfer to your computer when the infected drive is plugged in so before we go to clean the computer itself, clean each removable drive that you have. Also know that infection will spread from computers into removable devices as well if it is not cleaned. Open the File Explorer and remember under which letter is removable drive registered. Open Command prompt but with administrator privileges and go to infected rive by typing its letter followed with “:” (for example D:) and press ENTER Once you have successfully gone to infected drive type in command prompt: Attrib -s -r -h /s /d *.* This will unlock all original files back into removable storage, next copy all files to your computer, and format the removable drive. Once the format is complete, unplug the removable device. Continue to clean all devices with the same method.

How to Permanently Remove a Shortcut Virus from Your PC

Now once we have cleaned all removable devices it is time to fully clean the PC Firstly open the task manager ( CTRL + SHIFT + ESC ), in the process tab find wscript.exe or wscript.vbs, right-click on it (or both if present), and select End Task. Now close the task manager and press Start. Inside start typing in registry editor to search for it and once found open it. Find the following key inside the registry editor: HKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/Run In the right panel, look for any strange-looking key names, such as odwcamszas, WXCKYz, OUzzckky, etc. For each one, run a Google search to see if it's related to shortcut viruses. If any returns a positive match, right-click on them and select Delete. !!! Accidentally deleting an important key can cause Windows to become unstable, so double-check everything !!!. Close the Registry Editor Now press ⊞ WINDOWS + R to open the run dialog and type in it Msconfig followed by ENTER. Once the System Configuration window opens go to the Startup tab. In the Startup tab, look for any strange-looking .EXE or .VBS programs, select each one and click Disable. Close the Window. Once again open the run dialog and type inside %TEMP% and press ENTER in order to open the Windows temp folder. Inside this folder delete everything. Next in the File explorer go to C:\Users\[username]\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Look for any strange-looking .EXE or .VBS files and delete them.

It is no secret that a few days ago Facebook has been breach and tons of user accounts have been compromised. These kinds of things are very unpleasant experiences for both users and the company itself. User trust lowers significantly in the company and it can greatly increase the chances of users migrating to another platform. This just shows how much a hacker or security breach can produce damage to the business. Sadly we can not offer you guidance or assistance in recovering your stolen data nor can we provide you with removing your data from the hands of the attacker. What we can do is to provide you with information has your data been stolen. Threat actor released the personal information for 533,313,128 Facebook users on a hacking forum, including mobile numbers, name, gender, location, relationship status, occupation, date of birth, and email addresses. This data was originally sold in private sales after being collected in 2019 using a bug in the 'Add Friend' feature on Facebook. Facebook had closed this vulnerability soon after it was discovered, but threat actors continued to circulate the data until it was finally released practically for free. Since then, Troy Hunt has added the leaked data to his Have I Been Pwned data breach notification service to help users determine if a Facebook member's data was exposed in the leak. Go to the site and enter your email address to check and see if your data has been compromised.

One of the primary packages that install the Windows Media Player is the Media Feature Pack among other related files that are needed by the associated software products. And one of the essential DLL files in that package is the mfplat.dll file which is needed by various games and streaming services. So if this DLL file goes missing, you will most likely encounter any of the following error messages:

• “mfplat.dll missing”
• “The application failed to start because mfplat.dll was not found.”
• “The program can’t start because mfplat.dll is missing from your computer.”

In other circumstances, the Media Feature Package does not come pre-installed with the main Windows package especially for those who use Windows N, thereby causing the error to pop up. The main cause of this problem is that users who use Windows 10 N do not have the Media Feature pack pre-installed with the installation package. Aside from that, the installation package could go missing after a few Windows Updates or if you have uninstalled it by accident. To resolve this problem, you need to check out each one of the given options below.

Option 1 – Try to enable Media Playback via Command Prompt

If you encounter the mfplat.dll missing error when you attempt to run PLEX or other similar streaming service and you’ve already verified that the Media Feature Pack is indeed installed, you might want to try enabling it using an elevated Command Prompt. There are cases when a particular Windows Update ends up disabling the feature and creates the grounds which results in the mfplat.dll missing error. Thus, you can have to enable the feature via Command Prompt.

• Tap the Win + R keys to open the Run dialog box.
• Then type “cmd” in the field and hit Enter to open an elevated Command Prompt.
• Next, click on Yes if a User Account Control prompt pops up.
• After opening Command Prompt, copy and paste the following command and hit Enter to execute it:

dism /online /enable-feature /featurename:MediaPlayback

• Close Command Prompt and then open the app once again to check if the problem is now fixed.

Option 2 – Try installing the Media Feature Pack for Windows 10 N version

As mentioned, the Windows 10 N version does not come with Windows Media Player. Meaning to say, the Media Feature Pack is also not installed by default or won’t be updated by the Windows Update component. So if you are not quite sure what Windows 10 version you currently have installed, refer to these steps:

• Tap the Windows key + S and then type “about” in the search box.
• From the search results, click on the “About your PC” to open the About tab of the Settings app.
• Afterward, scroll down to the Windows specifications and check your Windows version under Edition.

Note: If you have verified that your PC is using the Windows 10 N version, you need to install the appropriate Media Feature Pack for your computer. How? Refer to the steps below:

• Click this link to download and install the Media Feature Pack from Microsoft’s official website.
• Upon installation, select the edition you want to install using the drop-down menu and then click on Confirm. Take note that there are few reasons why you’d want to install the older version since most streaming services like PLEX and most games usually require version 1803.
• After that, wait until the request is validated. The download should begin in a few minutes automatically.
• Once the download is completed, open the installation executable file and follow the next on-screen instructions to install the Media Feature Pack on your computer.
• Restart your computer. After your computer has rebooted, open the application where you’re getting the mfplat.dll missing error and then check if the problem is now fixed.

Option 3 – Try to extract a copy of the mfplat.dll file from the windows.old directory

If you encounter the error shortly after you just upgraded to Windows 10 from an older version, the best thing you can do to resolve the problem is to use windows.old directory to fetch an old copy of the mfplat.dll file. To do so, follow the steps below.

• Go to the Windows drive and then look for the windows.old directory where it preserves a copy of your old operating system as well as associated files in case something goes out of hand during the upgrade process.
• After that, open the windows.old folder and then go to the syswow64 folder.
• Next, from the syswow64 folder, copy the mfplat.dll file and paste it to C:/windows/syswow64.
• Restart your computer and check if the error is now resolved or not.

If you are trying to save a file in a PDF format on your Windows 10 computer but then the PDF text content in an Adobe file suddenly disappears, then read on. This post will give you more insight into this issue. This kind of issue is rare and mostly occurs in forms that you can fill upon. In such a case, the text you enter in the form vanishes right after you click the Save button. One of the benefits of working with PDF files is that it has the ability to compress high-quality files to relatively small file sizes. This is really useful especially when you are saving hard drive space and you’re working with limited storage resources. However, these files can contain layered content if they are created from layered documents using applications like Adobe InDesign. Consequently, a single page of the PDF file can contain different layers with different content. So if you try to save or print a PDF file that contains layered content, the elements will disappear from the PDF. To resolve this issue, you can try to merge or flatten the file since it will help keep the changes in the PDF file. On the other hand, you can no longer make any alterations or form data once you flatten the file. Another thing to keep in mind is that merging or flattening the file can’t be undone so you might want to save another copy of the file before you proceed.

Option 1 – Print to PDF

• First, you have to open the desired PDF file and tap the Ctrl + P keys to open the Print dialog box.
• After that, select the “Microsoft Print to PDF” option as the printer.
• Once the action is confirmed, it will regenerate another version of the PDF file with the default settings and merge all the existing layers into a single layer.
• On the other hand, you can also click on the “File” menu of the PDF file and select Print.
• From there, click on the Print button and select “PostScript (*.ps)” as the “Save as” type to save a PostScript copy of the original PDF file.
• Once you’re done, double click on the .ps file to open the file in the Adobe Distiller which will flatten the file automatically and convert it to a PDF file with only one visible layer.

Option 2 – Save the PDF file as an Optimized PDF file

If you are using the Acrobat Reader Pro version such as the Acrobat Pro, Foxit, and so on, you can try to flatten the layers by saving the PDF file as an Optimized PDF file. Refer to these steps to do so:

• Select File > Save as > Optimized PDF.
• Next, select the Transparency checkbox from the Settings window that opens.
• Then click on the Save button to apply and save the changes made. After that, the PDF text content should not disappear when you try to save a file on your Windows 10 computer.

During Windows 10 installation, you will see all the beautiful user interfaces, however, what’s more, important are the drivers, your processor, and free storage disk in order for the installation to be successfully completed. So if you are getting the CompareExchange128 error during the installation of Windows 10, this means that the CPU lacks a very important instruction known as “CMPXCHG16B”. Thus, if you don’t have CMPXCHG16B, then it will result in the CompareExchange128 error when you install Windows 10. In fact, CMPXCHG16B, PrefetchW as well as LAHF/SAHF is a criterion for you to be able to use Windows 10 64-bit version when upgrading from an earlier version of Windows. So what exactly is the CMPXCHG16B instruction? The CMPXCHG16B instruction is the one that performs an atomic compare-and-exchange on 16-byte values. This instruction can also be referred to as “CompareExchange128”. The atomic compare-and-exchange means that the CPU compares the contents of a memory location with a given value. So if the values are the same, it modifies the contents of that memory location to a new given value. Note that this kind of issue only happens to the 64-bit Windows 10 version and the only way to resolve it is by getting an update on the hardware level from the OEM. On the other hand, if nothing really works, it’s maybe time for you to get a new CPU but before you resort to that, in the meantime, you can try following the options given below to fix the CompareExchange128 error during the installation of Windows 10.

Option 1 – Try to update the BIOS and Chipset Drivers

One of the best things you can do to fix the CompareExchange128 error is by updating the BIOS and chipset drivers which is why you need to check if your OEM has an update available for your computer’s BIOS as well as the related chipset drivers. But before that, you need to first check the BIOS version. To do so, follow these steps:

• Type “msinfo32” in the search bar and hit Enter to open the System Information Tools.
• After opening the System Information Tools, check the BIOS version.
• Then take note of that BIOS version. You also need to use the BIOS utility that came with your computer and use it for the upgrade. Note that it is different for every computer and if you don’t have it, you can just go to the OEM website and see if there is an option to download it there.

Option 2 – Try to downgrade to the 32-bit Windows 10 version

If option 1 didn’t work as the BIOS update is not available, you can also try downgrading to the 32-bit version of Windows 10. Keep in mind that this will bring restrictions on the amount of RAM installed and other places but that won’t be a problem as you can still switch.

Option 3 – Try buying a new hardware

If none of the first two options didn’t work for some reason then maybe it’s time for you to purchase new hardware especially if your computer is way too old. In such cases, it’s better to buy new hardware or better yet, a new computer that can keep up for the next couple of years.

If you encounter an error message saying, “ERR SSL VERSION OR CIPHER MISMATCH” while visiting a website, then it is not primarily your fault as an end-user. In fact, it can happen on any website like Chrome, Edge, Firefox, and even Internet Explorer. Getting this error means that the website you are visiting is using an SSL certificate which your browser seems to be rejected because there is some issue with the certificate. It is also possible that the certificate that’s downloaded on your computer is corrupted or that your computer configuration for TSL/SSL is misconfigured. Here are the complete details of the error message:

“A secure connection cannot be established because this site uses an unsupported protocol, Error code ERR_SSL_VERSION_OR_CIPHER_MISMATCH”

To resolve the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error, refer to the options given below and see which one works for you.

Option 1 – Try to access the website with the only HTTP

The first thing you can do is to try accessing the website using HTTP instead of HTTPS. If you can open the website using HTTP then it means that the problem is in the website itself. And if you are the website owner, you can check the following:

• Check if your website’s SSL certificate name is mismatched. Here you need to ensure that the name and alias of the websites match with the actual website URL where the certificate is installed.
• Second, check if your server is using the RC4 Cipher. If it is, then you need to fix that.

On the other hand, you may also check if your CDN also supports SSL since most of the CDN nowadays supports SSL. All you have to do is configure it correctly and it should be good to go.

Option 2 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR SSL VERSION OR CIPHER MISMATCH error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.

• Type “Internet” in the search box of your browser. After that, you should see the Internet Options from the search results.
• Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
• From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
• Restart the browser.

On the other hand, if you were using Firefox when you go the error, here’s what you have to do.

• Open Firefox and in the address bar, type “about:config” and hit Enter.
• If a warning appears, just click on the “I accept the risk!” button to proceed.
• Next, type in “TLS” in the search field and hit Enter.
• Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
• Now click OK and restart Firefox and do the same thing with SSL.

Error Code 0x80004002 - What is it?

Error Code 0x80004002 is a Windows-based error code that affects Windows 10 and previous operating systems, including Windows XP, Vista, Windows 7, and Windows 8. In most instances, the message box that shows Error Code 0x80004002 pops up as you attempt to install new software or programs on your machine.

Common symptoms include:

• Problems running programs that once worked
• Slow response time of your computer to commands entered with the keyboard or mouse
• Trouble shutting down or starting up your machine
• Error message regarding your registry, updates, or response time.

There are a number of different solutions that you can use to attempt to resolve Error Code 0x80004002. Because there are multiple causes to the issue, some of the methods used to successfully address the problems at hand are fairly simple, while others require advanced knowledge or abilities to complete. If the methods below are not successful in the resolution of the issue or if you aren’t confident in your skills to implement these methods, contact a qualified Windows repair technician to assist you. Once this error message is not rectified, you could be exposing your computer to other error messages, including error code 0x80240020.

Solution

Error Causes

There are many different issues that can contribute to the appearance of Error Code 0x80004002. The most common causes for this particular error message include:

• Errors in registry files
• Missing system files that have accidentally been associated with other programs and deleted
• Viruses or malware that cause corruption in program or system files
• Installations that have failed to complete fully

Further Information and Manual Repair

Due to the number of causes that can contribute to Error Code 0x80004002, there are a number of methods that you can use to attempt to resolve the issues behind the error. While some of these methods are fairly easy to implement, others may require you to use programs like registry cleaners and driver installation wizards, so if you are not comfortable using these kinds of software, contact a certified Windows repair technician to assist you.

Here are the top ways that you can attempt to address Error Code 0x80004002:

Method One:  Run Your Windows Registry Cleaner

Many different registry cleaning tools exist on the Internet, but not all of these are provided by trustworthy sources. Rather than trusting a file from an unknown publisher, you can use the registry cleaning program included in your Windows software package.

Run this tool to complete a scan of your files, discovering which ones may need to be repaired. In most cases, the registry cleaner itself can repair the necessary files and resolve the error.

It is always a good idea to restart your computer after you have run the registry cleaning tool to ensure that your machine can accurately assess the newly repaired files.

Method Two:  Update Your Drivers and Software

In some cases, Error Code 0x80004002 arises when drivers are out of date. If you believe that this is the case, you can check on the status of your various drivers by going into the settings for your operating system and selecting the “Update Drivers” option.

You can also check your system for any necessary updates to your Windows software, which may serve to address the error code.

After you have checked and installed any necessary drivers, make sure to restart your computer to fully apply any changes that the installation process has introduced.

Method Three:  Reinstall Your Windows Software

In some cases, the best way to address the missing or corrupt files that can cause Error Code 0x80004002 is to simply reinstall your copy of Windows. Always make sure to back up your files before reinstalling your software.

Method Four:  Run Your Virus Scan Software

Because Error Code 0x80004002 can also be caused by malware or a virus, you can run your virus scan software to detect and resolve the problem. After doing so, run the registry repair tool to fix any affected files and restart your computer.

Method Five: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

As you know, Excel sheet is frequently acclaimed as one of the most useful software that allows users to create spreadsheets, crunch numbers as well as prepare a business report. Usually, tapping the arrow keys to move from one cell to another. However, there are times when you might experience trouble in tapping them – for instance, they won’t work when you tap them. This kind of problem can be quite frustrating since no matter what you do, especially when you tap the arrow keys, instead of a single cell, it moves the entire spreadsheet. If you are one of the users who experience this problem, worry no more for this post will guide you on what you can do to fix it. When arrow keys won’t function as intended in Excel spreadsheets, it could be due to unintended behavior of the Scroll key or it could be related to some issues with the keyboard driver. Whatever the cause is, here are some suggestions you can check out to fix it.

Option 1 – Try to disable the Scroll Lock

The first thing you can do to fix this problem with arrow keys is to disable the Scroll Lock. Although doing this is easy, newer laptops don’t actually come with it so if your keyboard does not come with a scroll key, all you have to do is tap the Fn key and disable Scroll Lock. Aside from that, you could also use the on-screen keyboard to turn off the Scroll Lock. You will see its status on the Excel sheet which will help you to double-check. Moreover, you could also tap the Shift + F14 keys to toggle off the Scroll Lock. To use the on-screen keyboard to turn off Scroll Lock, follow the steps below.

• Tap the Windows key and type “on-screen keyboard” and then tap Enter.
• Once the on-screen keyboard is opened, you should see that the Scroll Lock is on the “On” position since the ScrLk keys are in blue.
• Like pointed out earlier, you can utilize the Scroll Lock indicator located in the status bar as well as disable or enable the scroll key by using this feature on Microsoft Excel.

Option 2 – Try turning on the Sticky key

If disabling the Scroll Lock did not fix the problem, you can try turning on the Sticky Key instead. A lot of users reported that this option fixed the problem for them. So you should try to turn on the Sticky key and to do that, follow the steps below.

• First, type “control panel” in the Start Search and click on Control Panel from the search results.
• Next, select the “Turn On Sticky Keys” option and click on OK.
• After that, go back and uncheck the “Turn On Sticky Keys” option. This should fix the malfunctioning arrow keys on Excel.

Option 3 – Try running the Hardware and Devices Troubleshooter

The first thing you can do to fix the problem is by running the Hardware Troubleshooter. Although it won’t make much of a difference, there’s still a possibility that it could automatically fix the problem with these function keys. To use it, refer to these steps:

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 4 – Update the keyboard driver

You can also update the keyboard driver to fix the problem. There are cases when an outdated or corrupted driver can fix the problem. To do so, follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
• From there, look for the keyboard driver and click on it.
• Next, right-click on the keyboard driver and select the Update driver option.
• After that, click the “Search automatically for updated driver software” option to proceed.

Option 5 – Reinstall the keyboard driver

If updating the keyboard driver didn’t help, then you might want to reinstall it. How? Follow the steps below.

• Tap the Win + R keys to launch Run.
• Type in MSC into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. Look for the keyboard driver, right-click on it and then select “Uninstall device”.
• After that, unplug the device and restart your PC.
• Then plug your device back in. Assuming your device is connected to your PC, open the Device Manager again.
• Next, click on the Action button and click the Scan for hardware changes button. That should fix the problem

Note: You could also completely uninstall the driver and go directly to the manufacturer’s website and download the latest driver for your hardware and then install it.

What is the Error Code 0x6d9?

If you have a firewall installed on your system, you may come across the error code 0x6d9.  This error occurs when opening Windows Firewall with advanced security. The error code 0x9d9 is displayed as:

“There was an error opening the Windows Firewall with Advanced Security snap-in. The Windows Firewall with Advanced Security snap-in failed to load. Restart the Windows Firewall service on the computer you are managing. Error code: 0x6D9”

This occurs when the Windows Firewall service is missing. The service doesn’t start due to permission errors on various registry keys. It is a critical blue screen of death error code that turns the computer screen blue and causes the Windows to shut down. If this error code is not fixed it may start appearing more and more frequently resulting in total system corruption.

Solution

Error Causes

Virtually, the underlying cause for Windows Firewall error code 0x6d9 is a damaged registry. The registry is the database of the system that saves all the activities including web browsing and programs installed and uninstalled and junk files on the PC. The registry saves all the information in the RAM, your hard disk. As the disk gets filled with files, it then requires more power to run which impacts the performance of the PC and slows it down. Simultaneously, since the hard disk is overloaded with data, it exposes the registry to file damages, fragmentation, and corruption which then eventually causes hindrance in running calling programs and running them on your system because files are either corrupt or missing. Other than cluttered disk issues, registry errors also occur due to viral and malware attacks. If the Firewall is inaccessible, your system is prone to malware.

Further Information and Manual Repair

To fix the error code 0x6d9 on your system, you don’t have to be a computer programmer or hire a professional. You can fix it all by yourself with Restoro. Restoro is an advanced, intuitive, user-friendly, and multi-functional repair tool with a comprehensive suite of powerful PC fixing utilities, all in one. From registry errors like the blue screen of death error codes including 0x6d9 to viral infection and system slowdowns, Restoro is your one-stop solution for all PC errors. With this software, you don’t need any technical expertise. You don’t have to get into the nitty-gritty of finding the deep-rooted cause for the error code 0x6d9 and then searching and installing a PC tool designed to solve that specific cause for the error. Restoro has an intuitive and sophisticated interface combined with an automated algorithm that enables it to detect, scan and identify all the underlying and deep-rooted causes for errors on your PC in seconds and resolves them all. All you have to do is hit the scan button and the Restoro takes care of the rest.

Restoro features

Restoro is also easy to use and has simple navigation making it easy for all levels of users including beginners and intermediates to use. This PC Fixer is both a high-functional registry cleaner and a powerful anti-virus. This means whether the error code 0x6d9 occurs due to disk overload or viral infection this helper can be used to fix the error in both scenarios. Its in-built registry cleaner cleans and clears up the hard disk in a few seconds. It removes all the unnecessary and obsolete files cluttering the system and repairs the damaged registry. For data safety during repair, it has a built-in back feature. This feature allows you to save and create backup copies of all your files. Its smart privacy error detector feature checks for viruses, spyware, adware, and malware invasion on your system. Such malicious software if not removed from your PC can expose you to data security risks.  Such software allows easy access to hackers. And since error code 0x6d9 hampers you in using Firewall, your system will have higher chances of getting infected by viruses and data security dangers. Nonetheless, by running Restoro on your system, you can easily remove this malicious software and resolve the error code 0x6d9. Unlike other repair tools, Restoro is compatible with all Windows versions.

How to get Restoro

So, what are you waiting for? It will take just 3 steps. To get started all you need to do is:

1. Click here to install Restoro
2. Run it to Scan for errors
3. Hit the repair button to resolve

To prevent the error code 0x6d9 from reoccurring on your PC for a while proper PC maintenance is advisable to run Restoro on a weekly basis on your system so that the registry is not cluttered and your system is not exposed to viruses. Timely detection of errors and repair is the best way to keep your system performing smoothly and at its optimum speed.

The SearchUI.exe file is the one that manages the search feature of Cortana. However, a number of users have recently reported that this feature stops responding within minutes of booting their Windows 10 computer. This kind of problem could be caused by missing system files or some issues with the Cortana program itself. And so if the SearchUI.exe file is not responding, then you wouldn’t be able to use the search feature of Cortana. But worry not for this post will walk you through fixing this problem. Before you troubleshoot the problem, you can try to restart your computer and see if it helps, if it doesn’t, then proceed to the given options below.

Option 1 – Try to run the Search and Indexing troubleshooter

You might also want to run the Search and Indexing troubleshooter in Windows 10 as it checks whether the settings for Cortana are in place and automatically corrects any issues if the update or software installation has changed the settings. To run it just click on the Start button and select Settings > Updates and Security > Troubleshoot. From there, select the Search and Indexing Troubleshooter.

Option 2 – Restart Cortana’s process in the Task Manager

Restarting Cortana’s process in the Task Manager could also help you resolve the problem. Refer to the steps given below to do so.

• Tap the Ctrl + Alt + Del keys to open the Security options window.
• From there, look for the Task Manager in the given list and open it.
• Next, look for the process of Cortana and right-click on it, and then select the End Task option to end its process.
• After that, the Cortana process will restart by itself and re-initialize.

Option 3 – Try resetting Cortana

• Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
• Restart your PC.
• After your computer boots, launch Cortana again and check.

Option 4 – Try running the DISM tool

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the Windows Upgrade problem. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Try to reinstall Cortana

If none of the options given above works, you must consider reinstalling Cortana.

• First, right-click on the Start button and click on the Windows Powershell (Admin) option from the list.
• Next, type the following command and hit Enter to execute it:

Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

• Restart your computer and check if Cortana is now able to connect.

Option 6 – Try troubleshooting the problem in a Clean Boot State

There are instances that some conflicting programs installed in your computer might be the one that’s causing some issues with Cortana or causing the SearchUI.exe process to stop. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.