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dxgkrnl.sys Blue Screen Error in Windows

Dxgkrnl.sys is a file related to the Microsoft DirectX driver – a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like 3D games as well as HD videos. However, there are times when you encounter Blue Screen errors for this system file which is quite a lot. So when you encounter a Blue Screen error that’s related to this file, then it could be that the dxgkrnl.sys file is infected with some virus or malware and this might go unnoticed since antivirus programs regard dxgkrnl.sys as a system file. Here are some Blue Screen errors related to the dxgkrnl.sys file:

  • SYSTEM_SERVICE_EXCEPTION .
  • BAD_POOL_HEADER
  • STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL.
  • STOP 0x0000001E:

KMODE_EXCEPTION_NOT_HANDLED

  • STOP 0x00000050:

PAGE_FAULT_IN_NONPAGED_AREA

To fix the dxgkrnl.sys Blue Screen error, here are some suggestions you have to check out.

Option 1 – Try running the DirectX Diagnostic Tool

Since the dxgkrnl.sys error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 2 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

Option 3 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the dxgkrnl.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:

  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 4 – Try updating or reinstalling your Graphics drivers

Updating or reinstalling the Graphics drivers in your computer can also help in resolving compatibility issues between the operating system and the driver that also cause this kind of BSOD error.

  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 5 – Try to run the Blue Screen Troubleshooter

As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like dxgkrnl.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 6 – Try disabling the SLI Technology in NVIDIA Control Panel

In case you don’t know, there is a technology called SLI that comes with the NVIDIA graphics cards. With the help of this technology, the usage of various GPUs is allowed on a computer and hence helps in triggering the Alternate Frame Rendering and boosts the Graphics Performance directly. This is why this option to disable the SLI technology is suitable in fixing the problem if you are using an NVIDIA Graphics card.

  • Search for NVIDIA Control Panel in the Cortana Search box and then click on the related search result or you can also right-click on the NIVIA icon located in the system tray and then select the NVIDIA Control Panel to open it.
  • After that, navigate to the 3D settings section.
  • Then select the “Set SLI Configuration” option and click on the “Do Not Use SLI Technology” option.
  • Now click on Apply located at the bottom-right corner of the window to save the changes made.
  • Restart your computer.

Option 7 – Try turning off NVIDIA Surround

Note that this option is only applicable if your computer is using the NVIDIA Graphics card.

  • In the Cortana Search box, search for NVIDIA Control Panel and click on the related search result.
  • After opening the NVIDIA Control Panel, go to 3D Settings > Configure Surround, PhysX.
  • Now uncheck the “Span displays with Surround” option and then click on the Apply and OK buttons to save the changes made.
  • Restart your computer.

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Setting up a user without Microsoft ID

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The cause of this error code is hard to narrow down typically because there are many causes that can trigger the socket error code 10060. Some of the most common causes of this error code are:
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Further Information and Manual Repair

Here are some of the many methods to fix and resolve this error code. To help you resolve this issue, we have selected and listed down the best, quick, and easy do-it-yourself methods. Try them and repair Socket error code 10060 all by yourself without any professional assistance.

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Method 2 - Outgoing SMTP Server Requires Authentication

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Method 3 - Disable Firewall

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Solution

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Further Information and Manual Repair

Many people encounter this problem when they are doing software development or testing and need to reinstall Windows 7. Some people might also encounter this error code when installing Windows 7 with a key that was used too many times previously. It should be noted that there are several ways to fix this problem, but if nothing is working, you should contact a computer repair technician.

Method One

Activate by phone- the long method.
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  2. Click on “Show me other ways to activate”.
  3. Find and enter the Windows 7 key, then click Next.
  4. Click on “Use the automated phone system”. If you are prompted for an administrator password or a confirmation, confirm or type the password now.
  5. Select the location nearest to you and then click the Next button.
  6. There will be a list of available phone numbers, choose one and call it. There will be an automated system that will guide the activation process.
  7. Enter the installation ID when prompted, it will be listed on your computer screen.
  8. The phone system will give you a confirmation ID, write this down.
  9. Type this confirmation ID into the space that is provided by step 3. This will be in the activation dialogue. Then, click NEXT and follow the instruction.
  10. If this is not successful, stay on the line and be transferred to a customer service representative that will assist you.

Method Two

Activate by phone- this is a much simpler method.
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  2. Press Enter on the keyboard.
  3. Pick your country.
  4. Choose the Phone Activation option; stay on hold to speak with a customer service representative.

Method Three

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Solution

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Further Information and Manual Repair

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Solution 1: Delete Incompatible Software and Non-Present Modems

  • Click on the start menu and go to the ‘Control Panel’. Now choose the option ‘Phone and Modem’.
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Solution 2: Change the Communication Ports

If the error occurs because the modem is not properly configured, then this solution is possibly the best way to resolve this error. Here’s what you need to do:
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  • Once you make changes, click ‘OK’ and then restart your PC.
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  • After that view the command response window to verify if the error is fixed. If yes, then create a new dial-up connection and connect to the internet with ease.

Solution 3: Disable the Startup items

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Option 1 – Try toggling the Network band or the frequency at which the Wi-Fi network is broadcasted

  • First, open the Windows 10 Settings app and then navigate to Network & Internet > Mobile hotspot.
  • From there, click on the Edit button located under the Network name, Network password, and Network band.
  • After that, set the Network band to be at 2.4 GHz and then click on the Save button.
  • Once done, restart the Mobile hotspot in your Windows 10 device as well as the Wi-Fi connection of the device that’s trying to connect to the hotspot.

Option 2 – Try running the Network Adapter Troubleshooter

If the first option didn’t work, you might also want to run the Network Adapter Troubleshooter. You can use it to troubleshoot the problem with the Mobile hotspot, to run it, follow these steps:
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  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Option 3 – Try updating the Network adapter driver

As mentioned, the problem could also be due to the network-related drivers. So it probably might be the reason why you’re mobile hotspot did not appear or was not detected. That’s why it is recommended that you update the Network adapter driver and to do it, refer to these instructions: Follow the steps below to update your Network Adapter Driver:
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  • From there, expand the list of all the network drives and update each one of them.
  • Restart your PC and see if it helped in fixing the issue with the mobile hotspot.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.
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How to Obliterate PyLocky Ransomware

What is PyLocky ransomware? And how does it execute its attack?

PyLocky ransomware is a file-locking malware created in order to lock important files and demand ransom from victims in exchange for data recovery. This new ransomware uses the .lockymap extension in marking the files it encrypts. It starts to execute its attack by dropping the following malicious payload in the system:
Name: facture_4739149_08.26.2018.exe SHA256:8655f8599b0892d55efc13fea404b520858d01812251b1d25dcf0afb4684dce9 Size: 5.3 MB
After dropping its malicious payload, this crypto-malware connects the infected computer to a remote server where it downloads more malicious files and places them on system folders. It then applies a data gathering module used to gather data about the user and the computer. The malicious files that were downloaded earlier along with the data obtained are used for another module called stealth protection. This allows PyLocky ransomware to execute its attack without detection from any security or antivirus programs installed in the system. It also modifies some registry keys and entries in the Windows Registry such as:
  • HKEY_CURRENT_USERControl PanelDesktop
  • HKEY_USERS.DEFAULTControl PanelDesktop
  • HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun
  • HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun
  • HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce
  • HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce
Once all the modifications are carried out, PyLocky ransomware will begin encrypting its targeted files using a sophisticated encryption cipher. Following the encryption, it adds the .lockymap extension to each one of the encrypted files and releases a ransom note named “LOCKY-README.txt” which contains the following content:
“Please be advised: All your files, pictures document and data has been encrypted with Military Grade Encryption RSA ABS-256. Your information is not lost. But Encrypted. In order for you to restore your files, you have to purchase a Decrypter. Follow these steps to restore your files. 1* Download the Tor Browser. ( Just type in google “Download Tor“ 2‘ Browse to URL: http://4wcgqlckaazungm.onion/index.php 3* Purchase the Decryptor to restore your files. It is very simple. If you don’t believe that we can restore your files, then you can restore 1 file of image format for free. Be aware the time is ticking. Price will be doubled every 96 hours so use it wisely. Your unique ID : CAUTION: Please do not try to modify or delete any encrypted file as it will be hard to restore it. SUPPORT: You can contact support to help decrypt your files for you. Click on support at http://4wcgqlckaazungm.onion/index.php”

How does PyLocky ransomware spread over the web?

PyLocky ransomware spreads using malicious spam email campaigns. Creators of this threat embed an infected attachment to spam emails and send them using a spambot. Crooks may even use deceptive tactics to trick you into opening the malware-laden immediately which is something you must not do. Thus, before opening any emails, make sure that you’ve thoroughly checked them. To successfully obliterate PyLocky ransomware from your computer, refer to the removal guide laid out below.
  • Step 1: Launch the Task Manager by simply tapping Ctrl + Shift + Esc keys on your keyboard.
  • Step 2: Under the Task Manager, go to the Processes tab and look for the process named facture_4739149_08.26.2018.exe and any suspicious-looking process which takes up most of your CPU’s resources and is most likely related to PyLocky ransomware.
  • Step 3: After that, close the Task Manager.
  • Step 4: Tap Win + R, type in appwiz.cpl and click OK or tap Enter to open Control Panel’s list of installed programs.
  • Step 5: Under the list of installed programs, look for PyLocky ransomware or anything similar, and then uninstall it.
  • Step 6: Next, close the Control Panel and tap Win + E keys to launch File Explorer.
  • Step 7: Navigate to the following locations below and look for PyLocky ransomware’s malicious components such as facture_4739149_08.26.2018.exe and LOCKY-README.txt as well as other suspicious files, then delete all of them.
%TEMP% %WINDIR%System32Tasks %APPDATA%MicrosoftWindowsTemplates %USERPROFILE%Downloads %USERPROFILE%Desktop
  • Step 8: Close the File Explorer.
  • Step 9: Tap Win + R to open Run and then type in Regedit in the field and tap enter to pull up Windows Registry.
  • Step 10: Navigate to the following path:
HKEY_CURRENT_USERControl PanelDesktop HKEY_USERS.DEFAULTControl PanelDesktop HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce
  • Step 11: Delete the registry keys and sub-keys created by PyLocky ransomware.
  • Step 12: Close the Registry Editor and empty the Recycle Bin.
Try to recover your encrypted files using the Shadow Volume copies Restoring your encrypted files using Windows Previous Versions feature will only be effective if PyLocky ransomware hasn’t deleted the shadow copies of your files. But still, this is one of the best and free methods there is, so it’s definitely worth a shot. To restore the encrypted file, right-click on it and select Properties, a new window will pop up, then proceed to Previous Versions. It will load the file’s previous version before it was modified. After it loads, select any of the previous versions displayed on the list like the one in the illustration below. And then click the Restore button.
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Turn On/Off and Clear Windows Clipboard
Windows 10 has a Cloud Clipboard feature that allows users to have a list of multiple copied text in place so that they can reuse it. And each time the computer restarts, the Clipboard Data is cleared. However, you can actually do it manually. How? Read on as this post will walk you through how you can turn on or off as well as clear the Clipboard history in Windows 10. This kind of feature is already available in Windows 10 v1903. In the previous versions of Windows, there was no feature to turn off history in the clipboard and users have to use other ways to clear the clipboard history. And now it seems that Microsoft has put an end to this dilemma as it now allows users to clear the clipboard history. To turn on or off or clear the Clipboard history, here are some instructions you need to follow: Step 1: Tap the Win + X keys to open the power menu and select Settings. Step 2: After that, navigate to Settings > System > Clipboard. Step 3: From there, turn off the toggle button under the Clipboard history section. This will turn off the Cloud Clipboard feature. As a result, the default clipboard will hold one last item and will not display the data on the clipboard. Note: When you tap the Win + V keys to invoke the clipboard manager, you will see a prompt that says, “Can’t show history, See all copied items in place, Turn on clipboard history”. You have the option to turn it back on by simply clicking on the available button. Doing so would only hide the existing data and makes sure that no copy of the data is kept.

Conclusion

On the other hand, if you want to clear the clipboard without affecting its history data, you have to make sure to pin the items on the clipboard that you want to stay. After that, click on the three-dotted icon for the menu and click on the “clear all” option. This will delete all the entries but will keep the pinned items on your clipboard.
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