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dxgkrnl.sys Blue Screen Error in Windows

Dxgkrnl.sys is a file related to the Microsoft DirectX driver – a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like 3D games as well as HD videos. However, there are times when you encounter Blue Screen errors for this system file which is quite a lot. So when you encounter a Blue Screen error that’s related to this file, then it could be that the dxgkrnl.sys file is infected with some virus or malware and this might go unnoticed since antivirus programs regard dxgkrnl.sys as a system file. Here are some Blue Screen errors related to the dxgkrnl.sys file:

  • SYSTEM_SERVICE_EXCEPTION .
  • BAD_POOL_HEADER
  • STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL.
  • STOP 0x0000001E:

KMODE_EXCEPTION_NOT_HANDLED

  • STOP 0x00000050:

PAGE_FAULT_IN_NONPAGED_AREA

To fix the dxgkrnl.sys Blue Screen error, here are some suggestions you have to check out.

Option 1 – Try running the DirectX Diagnostic Tool

Since the dxgkrnl.sys error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 2 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

Option 3 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the dxgkrnl.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:

  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 4 – Try updating or reinstalling your Graphics drivers

Updating or reinstalling the Graphics drivers in your computer can also help in resolving compatibility issues between the operating system and the driver that also cause this kind of BSOD error.

  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 5 – Try to run the Blue Screen Troubleshooter

As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like dxgkrnl.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 6 – Try disabling the SLI Technology in NVIDIA Control Panel

In case you don’t know, there is a technology called SLI that comes with the NVIDIA graphics cards. With the help of this technology, the usage of various GPUs is allowed on a computer and hence helps in triggering the Alternate Frame Rendering and boosts the Graphics Performance directly. This is why this option to disable the SLI technology is suitable in fixing the problem if you are using an NVIDIA Graphics card.

  • Search for NVIDIA Control Panel in the Cortana Search box and then click on the related search result or you can also right-click on the NIVIA icon located in the system tray and then select the NVIDIA Control Panel to open it.
  • After that, navigate to the 3D settings section.
  • Then select the “Set SLI Configuration” option and click on the “Do Not Use SLI Technology” option.
  • Now click on Apply located at the bottom-right corner of the window to save the changes made.
  • Restart your computer.

Option 7 – Try turning off NVIDIA Surround

Note that this option is only applicable if your computer is using the NVIDIA Graphics card.

  • In the Cortana Search box, search for NVIDIA Control Panel and click on the related search result.
  • After opening the NVIDIA Control Panel, go to 3D Settings > Configure Surround, PhysX.
  • Now uncheck the “Span displays with Surround” option and then click on the Apply and OK buttons to save the changes made.
  • Restart your computer.

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How to Get Rid of GifsGalore

The GifsGalore Toolbar from Mindspark Interactive Network, Inc. is proposed to active Web users who like to embed GIFs into their emails and share entertaining GIFs with friends via social media services. The GifsGalore software can be added to your Internet client for free but you need to be using Google Chrome, Internet Explorer or Mozilla Firefox for the GifsGalore Toolbar to be activated.

When installed it hijacks your New tab page and default search engine changing them to search.myway.com. This extension also monitors user browsing activity recording information such as: visited websites, clicked links, viewed products, etc. This information is later used to better target ads. While browsing the internet with this extension enabled you will see additional pop-up ads, as well as sponsored links and injected ads throughout your browsing session, especially in search results.

About Browser Hijackers

Browser hijacking is actually a form of unwanted software program, often a browser add-on or extension, which causes modifications in web browser’s settings. There are various reasons why you may experience an internet browser hijack; however commercial, advertising, and marketing are definitely the main reasons for their creation. The idea would be to force users to visit specific sites that are aiming to improve their site visitor traffic and generate higher ad earnings. It could seem naive, but most of these sites are not legitimate and could present a serious risk to your online safety. Browser hijackers can even let other vicious programs without your knowledge further damage the computer.

Find out how to identify a browser hijack

When your web browser is hijacked, the following can happen: the browser’s homepage is modified; bookmark and the new tab are also changed; the default search engine has been changed and your browser security settings have been lowered without your knowledge; you see unwanted new toolbars added; unstoppable flurries of popup ads appear on your computer screen; your web browser gets sluggish, buggy, crashes very often; you are prohibited access to particular web pages, including the site of an anti-malware software developer like SafeBytes.

How browser hijacker finds its way onto your computer system

Browser hijackers might use drive-by downloads or file-sharing networks or perhaps an email attachment to reach a targeted computer. They may also come from any BHO, browser extension, toolbar, add-on, or plug-in with malicious purpose. Other times you might have unintentionally accepted a browser hijacker as part of an application package (usually freeware or shareware). Examples of well-known browser hijackers are Fireball, CoolWebSearch. save, Ask Toolbar, RocketTab, and Babylon Toolbar.

Removal

Some browser hijacking could be quite easily reversed by discovering and removing the corresponding malware software from your control panel. Yet, certain hijackers are far harder to find or eliminate since they might get themselves associated with some crucial computer files that enable them to operate as a necessary operating system process. Additionally, manual removals demand deep system knowledge and therefore can be a very difficult job for novices. Installing and running an anti-malware program on the affected computer could automatically erase browser hijackers and other malicious applications. Safebytes Anti-Malware has a sophisticated anti-malware engine to help you prevent browser hijacking in the first place, and mop up any pre-existing problems. And use a PC optimizer, like Total System Care, to get rid of all related files in the registry and repair browser issues.

What you can do if Malware Stops You From Downloading Or Installing Anything?

All malware is bad, but certain types of malware do a lot more damage to your computer than others. Some malware is created to restrict or prevent things that you want to do on your PC. It may well not let you download anything from the internet or stop you from accessing some or all websites, particularly the antivirus websites. If you’re reading this article, you may have infected by a virus that stops you from installing security software such as Safebytes Antimalware on your PC. There are some actions you can take to circumvent this problem.

Remove malware in Safe Mode

The Windows OS includes a special mode known as “Safe Mode” in which just the bare minimum required programs and services are loaded. If the malware is obstructing internet access and affecting the computer, launching it in Safe Mode allows you to download anti-virus and run a scan whilst limiting possible damage. To enter into Safe Mode or Safe Mode with Networking, press the F8 key while the computer is starting up or run MSConfig and find the “Safe Boot” options in the “Boot” tab. After you restart into Safe Mode with Networking, you can download, install, as well as update the anti-malware program from there. At this point, you could run the antivirus scan to remove computer viruses and malware without any interference from another application.

Download the security software using an alternate web browser

Web-based viruses can be environment-specific, aiming for a particular browser or attacking specific versions of the browser. If you are not able to download the anti-malware software program using Internet Explorer, it means the virus could be targeting IE’s vulnerabilities. Here, you should switch over to a different browser like Firefox or Chrome to download the Safebytes Anti-malware program.

Install and run antivirus from your USB drive

Another solution is to create a portable anti-malware program onto your USB stick. Adopt these measures to run the antivirus on the affected computer system. 1) Make use of another virus-free computer to download Safebytes Anti-Malware. 2) Plug the Thumb drive into the uninfected computer. 3) Double click on the executable file to run the installation wizard. 4) Select flash drive as the place when the wizard asks you where you wish to install the software. Do as instructed on the screen to finish up the installation process. 5) Now, transfer the USB drive to the infected computer system. 6) Double click the Safebytes Anti-malware icon on the thumb drive to run the software. 7) Click on “Scan Now” to run a complete scan on the affected computer for malware.

How SafeBytes Anti-Malware Keep your Computer Virus Free

If you’re planning to purchase anti-malware for your desktop, there are plenty of brands and utilities for you to consider. A few of them are good but there are lots of scamware applications that pretend as legit anti-malware programs waiting around to wreak havoc on your computer. You need to go with a tool that has obtained a strong reputation and detects not only viruses but other kinds of malware as well. Amongst few good applications, SafeBytes Anti-Malware is the strongly recommended software program for the security-conscious individual. SafeBytes anti-malware is a trusted tool that not only protects your PC completely but is also extremely user-friendly for people of all ability levels. With its cutting-edge technology, this application can help you remove multiples types of malware which include viruses, trojans, PUPs, worms, ransomware, adware, and browser hijackers.

SafeBytes anti-malware provides a myriad of enhanced features that sets it aside from all others. Below are a few of the good ones:

Robust, Anti-malware Protection: Built upon a greatly acclaimed anti-virus engine, this malware removal tool can identify and remove several stubborn malware threats like browser hijackers, PUPs, and ransomware that other common antivirus software will miss. Live Protection: SafeBytes gives you round-the-clock protection for your personal computer restricting malware intrusions instantly. They’re extremely effective in screening and removing numerous threats because they are regularly improved with new updates and alerts. Web Filtering: SafeBytes inspects the links present on a web page for possible threats and alerts you whether the website is safe to browse or not, through its unique safety ranking system. Fast Scan: SafeBytes’s virus scan engine is one of the quickest and most efficient in the industry. It's targeted scanning greatly increases the catch rate for viruses which is embedded in various computer files. Very Low CPU and RAM Usage: SafeBytes is a lightweight and easy-of-use anti-virus and anti-malware solution. Since it uses low computer resources, this application leaves the computer power exactly where it belongs to: with you. 24/7 Premium Support: You will get 24/7 technical support to quickly resolve any issue with your security tool. To sum it up all, SafeBytes Anti-Malware offers superb protection combined with very low system resource usage with both great malware detection and prevention. You now may realize that this particular software does more than just scan and eliminate threats from your computer. You’ll get the best all-around protection for the money you spend on SafeBytes AntiMalware subscription, there isn’t any doubt about it.

Technical Details and Manual Removal (Advanced Users)

To remove GifsGalore manually, go to the Add or Remove programs list in the Windows Control Panel and select the program you want to get rid of. For internet browser extensions, go to your web browser’s Addon/Extension manager and choose the add-on you would like to remove or disable. You’ll probably also want to reset your web browser. If you choose to manually delete the system files and registry entries, use the following list to make sure you know precisely what files to remove before undertaking any actions. However, editing the registry is usually a difficult task that only experienced users and professionals should try to fix it. Moreover, some malware is capable of replicating or preventing deletion. Carrying out this malware-removal process in Safe Mode is recommended.
Files: %LOCALAPPDATA%\GifsGaloreTooltab %UserProfile%\Local Settings\Application Data\GifsGaloreTooltab %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Sync Extension Settings\fnjgjdfhhakkbojkgmiihabbbjhgbchh %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\fnjgjdfhhakkbojkgmiihabbbjhgbchh %LOCALAPPDATA%\Google\Chrome\User Data\Default\Sync Extension Settings\fnjgjdfhhakkbojkgmiihabbbjhgbchh Registry: HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller GifsGaloreTooltab Uninstall Internet Explorer HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\gifsgalore.dl.tb.ask.com HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\gifsgalore.dl.myway.com HKEY_CURRENT_USER\Software\GifsGalore
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Option 1 – Try changing the default App mode

As you know, Windows 10 has two modes, namely the Light and the Dark. Thus, you can switch to the Dark mode so that your Cortana search bar will be black as well. However, remember that it will completely change everything into dark mode so there will be no more Light mode elsewhere.
  • First, you need to click on the Start button and then click on the cog icon to open the Windows 10 Settings.
  • Next, from the Settings Menu, select Personalization and then select Colours from the left pane.
  • Then scroll down until you see the “Choose your default app mode” option and select “Dark”.
After you apply the changes, it will change the Cortana search bar into black instantly. Aside from that, you will also see the User Interface changing into dark mode.

Option 2 – Try changing the Registry value

If you are well-versed in editing registry keys, then you need to try this option. But before you go over the steps below, make sure that you create a System Restore point first so that if anything goes wrong, you can always go back to how it was before the changes were applied.
  • Tap the Win + R keys to open the Run prompt.
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HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionSearchFlightingWhiteSearchBox
  • After that, double-click on the “Value” key located on the right pane and set the value to “0” instead of “1” and then click Ok to save the changes made. You should now see a black or grey text box color instead of white.

Option 3 – Try changing the Region

In some forums, a lot of users stated that changing the Region also worked out for them in changing the white Cortana search bar to white. Thus, you need to change the region settings of your computer temporarily. To do so, follow the steps below.
  • Type in “Regional Settings” in the box and then click it as soon as it appears from the search results.
  • Next, make sure to select a region where Cortana is not available.
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  • Now sign out and sign back in and revert to the original settings. But the changes you made earlier in Cortana will still remain.
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Option 1 – Try to run the Hardware & USB troubleshooter

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.
Note: You could also try to run the USB troubleshooter as it could also resolve the problem.

Option 2 – Try to use a USB hub

If you’ve encountered the error on a specific device, then it is possible that the device requires more voltage. To fix this error, you can try to use the same device on another computer and if you still got the same error, you might want to use a USB hub that comes with its power source. USB hubs come with high-speed charging ports that should be able to supply the power needed for the device.

Option 3 – Update, rollback or reinstall the Universal Serial Bus Controller driver

If updating the drivers of the device did not fix the “The device is not ready” error, you can try to update, rollback, or reinstall the Universal Serial Bus Controller drivers instead of using the Device Manager. Refer to the following steps:
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  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Try running OEM Diagnostics if you have any

If the laptop or desktop computer you are using is a branded one, OEMs usually include software to diagnose issues in the computer like the USB port error. So if you have this software, try to run it for diagnosis and use any given suggestions to fix the error.
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FAT32

The oldest one on the list, coming all the way from DOS days. Great for devices that need to be plugged in different operating systems and for USB flash drives. Its advantages are compatibility with all major operating systems and little memory usage comparing to other ones. However, the file system is limited to file sizes of the maximum capacity of 4GB and partitions can not exceed more than 32GB.

NTFS

First introduced in Windows NT this file system offered slower performance than FAT32 and somewhat limited usability but the main advantages were more stability and fewer errors. Its main advantages are support for files larger than 4GB and partitions larger than 32GB along with the ability for on the file encryption, main disadvantage would be limited operating system usage, NTFS can not be used on systems that work on FAT32 like MS-DOS for example or older versions of Windows. The best usage for this file system is in internal hard disk drives and system drives.

exFAT

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Option 1 – Reboot your router

The first thing you can try to do to fix the error is to simply restart your router. All you need to do is reboot the router from its Admin panel or you can also turn it off manually and turn it back on after a couple of seconds so that it can completely reboot. Once you’re done, try accessing your server again and see if the error is now fixed.

Option 2 – Allow Full Access Control to TeamViewer

  • First, open TeamViewer, and then from the Menu bar, click on Extras.
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  • Next, click on the “Show advanced options” button located on the right-hand side.
  • Then select Full Access from the drop-down menu of the Access Control option under the “Advanced settings for connection to this computer section”.
  • Now click OK and check if the error is now fixed or not.

Option 3 – Try to flush the DNS configuration

You could also try to flush the DNS configuration in your computer to fix the error. How? Refer to these steps:
  • Tap the Win + X key combination and click on the Command Prompt (Admin) option or you could also search “cmd” in the Cortana search box and right-click on Command Prompt from the search results and select the “Run as administrator” option.
  • After opening Command Prompt with admin privileges, enter each one of the commands given below sequentially in order to flush the DNS cache.
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    • ipconfig/renew
    • ipconfig/flushdns
  • Now type the exit command to close Command Prompt and then restart your computer and see if the problem is fixed.
On the other hand, you could also try to reset Winsock as well as the TCP/IP.

Option 4 – Run the Network Adapter troubleshooter

To run the Network Troubleshooter, refer to these steps:
  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 5 – Try to perform Network Reset

You might perform a Network Reset to resolve the problem if none of the four given options worked. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
  • Tap the Win + I keys to open Settings.
  • From there, go to the Network and Internet section.
  • Next, scroll down and look for “Network Reset” under the status pane.
  • After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.
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  • DRIVER POWER STATE FAILURE
  • PAGE FAULT IN A NONPAGED AREA
  • SYSTEM THREAD EXCEPTION NOT HANDLED
  • DRIVER VERIFIER IOMANAGER VIOLATION
  • IRQL NOT LESS EQUAL
The fixes for the Blue Screen errors related to the HIDCLASS.SYS files are pretty simple but before you troubleshoot the problem using these fixes, make sure that you boot your computer into Safe Mode with Networking first. After that, get started on these tips:

Option 1 – Update or rollback or disable concerned device drivers

To fix the HIDCLASS.SYS error, you can also try to roll back, or update, or disable the concerned device drivers.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers particularly the ones that are under the sections of Keyboard, Mouse, USB, and HID Drivers.
  • Next, right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions or disable them.

Option 2 – Check for any incompatible devices

The next thing you can do to troubleshoot the HIDCLASS.SYS Stop error is to plug in and out each one of the different hardware that is connected to your computer. Doing so will help you determine which one of the hardware is the one that’s triggering the error to pop up. You will also know what hardware drivers or anything else that could be causing this error which includes external devices like mouse, keyboard, printer, as well as internally attached components like the Graphics card and so on.

Option 3 – Try running the ChkDsk utility

Running the ChkDsk utility can also help you resolve any Blue Screen errors related to the HIDCLASS.SYS file. To run this tool, refer to these steps:
  • First, open This PC and right-click on your operating system partition for Windows.
  • Next, click on Properties and navigate to the Tools tab.
  • Then click on Check under the Error Checking section.
  • After that, a new mini window will be opened and from there click on Scan drive and let it scan your disk drive partition for any errors and then restart your computer.

Option 4 – Try checking the Memory for any errors

  • Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.
Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them.

Option 5 – Run the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer and see if the Blue Screen error is fixed or not.
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