Excluding a folder from Windows Defender scan

As you know, Microsoft Office Word is a program that’s widely used all over the web and it’s because it’s the best program there is when it comes to editing and processing words. However, even when it is the best there is, it is not without its faults and so on as it can still encounter some errors every now and then. One of these errors is the Template_fields errors. When you encounter such an error, you will see a pop-up window. This strange error randomly appears on documents but you need not worry as this post will provide you with possible solutions to resolve the problem. But before you proceed with these solutions, you have to create a backup for all your Word documents to Microsoft OneDrive preferably. To fix the problem, you can try to disable the add-ins or try to start Word in Safe Mode or repair Office. For more details, refer to the options given below.

Option 1 – Disable the Add-ins

Although add-ins enhance Microsoft Word, there are times when they can also cause problems that end up breaking Microsoft Word instead of improving it which is why you have to disable them. Refer to the following steps to do so:

• Open Microsoft Word and then click on File.
• After that, select Options from the menu and then click on Add-ins.
• From there, you’ll see Manage: Com Add-ins as well as a button that says Go.
• Now click on the Go button and wait for a couple of seconds for a new window to appear.
• In the newly opened window, uncheck all the Add-ins and click on OK.
• Restart Microsoft Word and check if the “Template_fields” error is now fixed or not.

Option 2 – Try starting Word in Safe Mode

You might also want to try rebooting Microsoft Office in Safe Mode as it is one of your best shots in finding out whether the problem is internal or external. However, if the problem does not appear after you reboot Microsoft Word in Safe Mode, then there is a possibility that the problem is with Microsoft Office itself. On the other hand, if the problem persists, then it could be a deeper issue.

• First, start Microsoft Word in Safe Mode.
• Next, tap and hold the Ctrl key on your keyboard and open the Word document.
• After that, you should see a dialog box. Click on Yes and see if Microsoft Word opens in Safe Mode.
• Alternatively, you can open the search box and then type “winword.exe /safe” and hit Enter.

Option 3 – Try repairing Microsoft Office

If the first two options didn’t work, then you might want to try repairing Microsoft Office without getting rid of it. In most cases, this usually works in fixing any problems and returns the program back to its default state. To repair Microsoft Office, follow the steps below.

• Right-click on the Start Menu button and select Apps and Features.
• Next, scroll until you see the Microsoft Office program you want to repair and then select the Modify option.
• After that, follow the options to repair Microsoft Office and then restart your PC and see if the “Template_fields” error is no longer present.

In Windows 11 by default inside the Start menu, there is recommended section that contains recently opened folders, documents, and files. If you do not wish this section and do not want recent items in your Start menu there is an easy way to turn it off.

1. Press ⊞ WINDOWS + I to open settings
2. Click on Personalization
3. On the right side scroll down and click on Start
4. Click on the switch beside Show recently opened items in Start, Jump lists, and File Explorer
5. Close settings

Settings will be automatically applied and there will be no more recommended items inside your Start menu to create clutter, it will be nice and clean.

If your Windows 10 computer or laptop keeps on going to sleep randomly even when you’re using it, read on as this post will walk you through the process of resolving the problem. There are a number of users who reported about how their Windows 10 computers would automatically go into Sleep Mode. One particular user claimed that when he installed a fresh Windows 10 version he began experiencing the same problem. It turns out that the screen goes to sleep but what’s odd is that the power lights and the keyboard are still working. The computer is also warm to touch which shouldn’t be the case when it is in sleep mode. And when some users tried checking the event log, it showed them that the computer didn’t actually go into sleep mode but it shut down instead. To fix this issue, here are some possible fixes that could hopefully work.

Option 1 – Edit the Power Plan settings using Control Panel

• Click the Cortana button and type “control panel” in the field and select the appropriate result to open Control Panel.
• After opening Control Panel, click on the Power Options.
• From there, select the “Edit Plan Settings” option and make sure that the option to “Put the computer to sleep” is set to Never.

Option 2 – Edit the Power Options using Settings

• Tap the Windows key + I to open the Settings app.
• After that, select Settings and go to the Power & sleep section.
• Next, set the system to “Never” when the device is running on battery power or plugged in.
• Now restart your computer to make sure that everything is working properly.

Option 3 – Try running the Power Troubleshooter

Another option that could help resolve the problem is the Power Troubleshooter. This built-in troubleshooter in Windows can help you get things up and running again.

Option 4 – Troubleshoot Sleep Mode issue in a Clean Boot State

The issue with Sleep Mode might be caused by some third-party programs installed on your computer. This program might be the one that puts your computer to sleep and so to isolate this possibility, you have to put your PC in a Clean Boot State using the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

Option 5 – Try checking the Sleep Advanced Settings

• Click on the Windows key and type “control panel” in the field and select the related search result.
• Next, select the Security and Maintenance option and click on the Power Options.
• After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
• Now click on the Change advanced power settings button and a new window will appear.
• Then look for the “Sleep” option and expand it to select the Allow hybrid sleep” option. Turn this option off and close all the opened windows.
• Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

Option 6 – Try installing v9 or 10 of the MEI or Intel Management Engine Interface

Note that this option only applies to users who are using an HP laptop. And if your motherboard does not support Hybrid Sleep, you might have to downgrade the Intel MEI to version 9 or 10. To install v9 or v10, you need to go to the HP Drivers & Downloads page and look for the MEI driver version 9 from the website’s Driver Chipset section. Once you’ve downloaded the driver, install it and if a dialog box warning pops up, simply ignore it and proceed.

Option 7 – Update the device drivers

• Reboot your computer into Safe Mode with networking support.
• Tap the Win + R keys on your keyboard to open the Run dialog box.
• After that, type “devmgmt.msc” in the field and hit Enter or click OK to open the Device Manager.
• After opening the Device Manager, update all the outdated Device drivers on your computer.
• Next, right-click on all the driver entries that are appropriately labeled, and then click the Update driver option.
• Now restart your PC and check if your computer is now back to normal.

If your IP address expires, you will most likely experience interruptions when browsing the web. In such cases, you have to release and renew the IP address by executing the following commands:

• ipconfig /release
• ipconfig /renew

So if you are trying to renew the IP address of your Windows 10 computer using the commands given above but you encounter an error message instead that says, “Unable to contact your DHCP Server”, then you’ve come to the right place as this post will guide you in fixing this error. This kind of error indicates that the NIC can’t communicate with the DHCP server which is why it’s not able to release new IP addresses. It could be due to many reasons. To fix this error, you can try to roll back, update or reinstall the Network Adapter drivers. You could also run the built-in Network Adapter troubleshooter, as well as start or restart the DHCP client service.

Option 1 – Try to rollback your Network driver

If you have updated the driver software as of late and you suddenly got this error, you might have to roll back the device driver – in other words, switch back to the previous working version. To do that, follow these steps:

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• Next, select the driver entries that are labeled appropriately other than anything in the context of the WAN Miniport.
• Then select each one of them and double click to open a new mini window.
• After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of your Network adapters.
• Now restart your computer to successfully apply the changes made.

Option 2 – Try to update the Network drivers

If rolling back to the previous version of the Network adapter drivers didn’t help, then you need to update them instead. To do so, here’s what you have to do:

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
• Then right-click on each one of the Network drivers and update them all.
• Restart your PC and see if it helped in fixing the BSOD error.

Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Option 3 – Run the Network Adapter troubleshooter

Running the built-in Network Adapter troubleshooter can also help in fixing the “Unable to contact your DHCP Server” error. To run the Network Adapter Troubleshooter, refer to these steps:

• Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
• Next, scroll down and select the “Network Adapter” option from the right pane.
• Then click on the Run Troubleshooter” button.
• After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
• Restart your computer.

Option 4 – Try disabling the IPv6 in the Network Center

• Tap the Win + X key combination and click on Network Connections.
• This will open the Settings app on a specific page. Now on the right-side panel, click on the Network and Sharing Center link.
• After that, it will open the Control Panel and from there, click on the network that your computer is connected to and then click on Properties.
• Next, uncheck the entry that says, “Internet Protocol Version 6 (TCP/IPv6)” in the list that populates.
• Now click on OK and close all other windows.
• Restart your computer and see if the error is now fixed.

Option 5 – Start or restart the DHCP client service

If the DHCP client service is either inactive or stopped, you can try to start or restart it to resolve the error. You can do this via the Services Manager.

• Tap the Win + R keys to open the Run utility.
• Then type “services.msc” in the field and tap Enter or click OK to open the Services Manager.
• After that, look for the DHCP client service from the list of services displayed.
• Once you found it, right-click on it and select the Start or Restart option.

Error 0x80004005 - What is it?

Error 0x80004005 is a typical Outlook error. This error code occurs either when sending emails or receiving them. The error message may be displayed in either of the following formats:

‘Sending and receiving reported error "0x80004005": The operation failed.’ ‘This message could not be sent. Try sending the message again or contact your network administrator. The client operation failed. Error is [OX80004005- 0X0004B9-OXOO501].’

Error Causes

There are several causes for the error 0x80004005 such as:

• The Script Blocking Feature Enabled While Using Norton Antivirus
• Spyware
• Viruses
• Registry problems-Missing or corrupt registry keys

It is advisable to repair and resolve error 0x80004005 immediately as it may cause a great deal of inconvenience to you. This error may hamper your ability to receive and send emails from your Outlook account and lower your productivity too as you may be unable to communicate with your peers.

Further Information and Manual Repair

To fix error 0x80004005, you don’t have to wait for the network personnel or be a technical expert yourself. This may be a critical error but the good news is that it is easy to resolve. Here are some effective methods and quick fixes to resolve the error 0x80004005 instantly.

Method 1: Disable Script Blocking Feature in Norton Antivirus

After installing Norton Antivirus on your PC, if you start experiencing the Outlook error 0x80004005, then the best way to resolve it is to simply disable the script blocking feature. However, the downside of this is that by disabling this feature your PC will become vulnerable to viruses and malware.

Method 2: Disable the New-Mail Notification Feature in MS Outlook

If you don’t have Norton Antivirus downloaded on your PC, then try method 2. This method involves disabling the new-mail notification feature in MS Outlook. The error code 0x80004005 is often resolved by switching off this feature. Try it to see if it works. To disable the new-mail feature all you have to do is open your Outlook account and then go to the Tools menu, then go to Options and then select the ‘Preferences’ tab. After that click on the ‘Emails Options’ tab and then simply uncheck the check-box against ‘Display a notification message when new mail arrives’. To confirm changes press OK.

Method 3: Scan for Viruses

The error 0x80004005 may also be triggered due to viral infection or spyware. Such malicious software enters your PC through phishing emails and while downloading files and attachments. You may not be aware of this but your PC may be infected by viruses. It is important you remove them immediately as they can expose you to serious risks including privacy issues, identity thefts, data breaches, and more.

As you know, storage devices are an important part of the computer system for porting, saving, and extracting data files. And for you to differentiate between storage devices on your computer system, each one of the storage devices is labeled with a unique number referred to as Disk Signature for identification. The unique disk identifier is stored as a part of the MBR or Master Boot Record. Disk signature is used by operating systems in order to identify and set apart different data storage devices and hard disk drives in the computer for data access. These days, Disk cloning has become a regular practice in upgrading to larger hard disk drives. Drives are cloned in order to produce a similar copy to use both the original drive and cloned copy together. Moreover, lots of virtualization tools are being used to virtualize the physical hard disk drives to create virtual hard disk drives and several virtual machine clones that are created with the existing virtual hard disk drives. And since these are identical copies, chances these copies may have identical disk signatures. As a result, when you use both disks that have identical signatures at the same time you run into the Disk Signature Collision problem. This kind of problem does not often occur as the Windows system does not really allow two disks to function simultaneously when they have the same disk signature. When you encounter a Disk Collision problem in your Windows 10 computer, you may see the following error messages:

• The boot selection failed because a required device is inaccessible
• The disk is offline because it has a signature collision
• This disk is offline because it has a signature collision with another disk that is online

You can fix the disk collision problem by changing the disk signature which you can achieve using the command line utility diskpart in Windows PowerShell or Command Prompt or using Windows Disk Management utility. To fix the disk collision problem, you can make use of the command-line utility called diskpart in Windows PowerShell or Command Prompt to view and change the signature, or can make use of Master Boot record in the Windows Registry. You can also make use of Windows Disk Management Utility to change the signature. Simply follow the given options below to change the disk signature either way.

Option 1 – Change Disk Signature via Diskpart

• Type “command prompt” in the Windows Search bar and then right-click on the related search result and select the “Run as administrator” option.
• After that, type the “diskpart” command and hit Enter to open Diskpart.
• Next, type the “list disk” command to display all the disks available in the system.
• Next, take note of the problematic disk number with the status Offline from the list and then type the “Select disk x” command where x is the offline disk to select the offline disk. For instance, if you type “select disk 1”, it will display the “Disk 1 is now the selected disk” message.
• Now type the “Uniqueid disk” command to display the disk signature and to change the disk’s signature and set the disk online, type the “unique disk ID= (New signature)” where (New signature) is the new ID in hexadecimal. For instance, you can set the new id as “unique disk ID= 1456ACBD”.

Note: If you have given the wrong format ID, the command prompt will display the following error:

“The specified identifier is not in the correct format. Type the identifier in the correct format: in hexadecimal form for an MBR disk or as a GUID for a GPT disk.”

• After you’re done, the disk will be online, and then restart your computer.

Option 2 – Change Disk Signature via Disk Management Utility

• Tap the Win + R keys to open the Run dialog box and then type “diskmgmt.msc” and hit Enter or click OK to open Disk Management.
• Next, right-click on the disk that is marked as Missing or Offline.
• After that, select the Online command from the drop-down menu.
• Then from the selecting option Online, Windows will generate a new disk signature.

One of the primary packages that install the Windows Media Player is the Media Feature Pack among other related files that are needed by the associated software products. And one of the essential DLL files in that package is the mfplat.dll file which is needed by various games and streaming services. So if this DLL file goes missing, you will most likely encounter any of the following error messages:

• “mfplat.dll missing”
• “The application failed to start because mfplat.dll was not found.”
• “The program can’t start because mfplat.dll is missing from your computer.”

In other circumstances, the Media Feature Package does not come pre-installed with the main Windows package especially for those who use Windows N, thereby causing the error to pop up. The main cause of this problem is that users who use Windows 10 N do not have the Media Feature pack pre-installed with the installation package. Aside from that, the installation package could go missing after a few Windows Updates or if you have uninstalled it by accident. To resolve this problem, you need to check out each one of the given options below.

Option 1 – Try to enable Media Playback via Command Prompt

If you encounter the mfplat.dll missing error when you attempt to run PLEX or other similar streaming service and you’ve already verified that the Media Feature Pack is indeed installed, you might want to try enabling it using an elevated Command Prompt. There are cases when a particular Windows Update ends up disabling the feature and creates the grounds which results in the mfplat.dll missing error. Thus, you can have to enable the feature via Command Prompt.

• Tap the Win + R keys to open the Run dialog box.
• Then type “cmd” in the field and hit Enter to open an elevated Command Prompt.
• Next, click on Yes if a User Account Control prompt pops up.
• After opening Command Prompt, copy and paste the following command and hit Enter to execute it:

dism /online /enable-feature /featurename:MediaPlayback

• Close Command Prompt and then open the app once again to check if the problem is now fixed.

Option 2 – Try installing the Media Feature Pack for Windows 10 N version

As mentioned, the Windows 10 N version does not come with Windows Media Player. Meaning to say, the Media Feature Pack is also not installed by default or won’t be updated by the Windows Update component. So if you are not quite sure what Windows 10 version you currently have installed, refer to these steps:

• Tap the Windows key + S and then type “about” in the search box.
• From the search results, click on the “About your PC” to open the About tab of the Settings app.
• Afterward, scroll down to the Windows specifications and check your Windows version under Edition.

Note: If you have verified that your PC is using the Windows 10 N version, you need to install the appropriate Media Feature Pack for your computer. How? Refer to the steps below:

• Click this link to download and install the Media Feature Pack from Microsoft’s official website.
• Upon installation, select the edition you want to install using the drop-down menu and then click on Confirm. Take note that there are few reasons why you’d want to install the older version since most streaming services like PLEX and most games usually require version 1803.
• After that, wait until the request is validated. The download should begin in a few minutes automatically.
• Once the download is completed, open the installation executable file and follow the next on-screen instructions to install the Media Feature Pack on your computer.
• Restart your computer. After your computer has rebooted, open the application where you’re getting the mfplat.dll missing error and then check if the problem is now fixed.

Option 3 – Try to extract a copy of the mfplat.dll file from the windows.old directory

If you encounter the error shortly after you just upgraded to Windows 10 from an older version, the best thing you can do to resolve the problem is to use windows.old directory to fetch an old copy of the mfplat.dll file. To do so, follow the steps below.

• Go to the Windows drive and then look for the windows.old directory where it preserves a copy of your old operating system as well as associated files in case something goes out of hand during the upgrade process.
• After that, open the windows.old folder and then go to the syswow64 folder.
• Next, from the syswow64 folder, copy the mfplat.dll file and paste it to C:/windows/syswow64.
• Restart your computer and check if the error is now resolved or not.

If your Windows PC encounters an error, it will display a Blue Screen of Death or BSOD error which usually comes up for a fraction of second and creates some logs or Dumps Files as what other user prefers to call it and then boots your PC suddenly. This process usually takes place quickly that most users find it hard to get the error code and won’t probably be able to check what really went wrong with their PCs. This is where the dump files come in. They are stored internally in your computer and can only be accessed by an administrator. They are classified into 4 main types and in Windows 10 they are either:

1. Complete Memory Dump
2. Kernel Memory Dump
3. Small Memory Dump (256 KB)
4. Active Memory Dumps

Dump Files are useful as they could help you in resolving the problem and so you need to configure your Windows 10 PC to create them but first, you need to make a system restore point. This is essential as you are about to modify some system files as well as critical Windows 10 settings. There are two ways you can create Dump files – first is by modifying the settings in the Startup and Recovery and lastly is via the WMIC command line. Refer to the instructions prepared below to be guided on how you can create Dump files after any BSOD error using these options.

Option 1 – via Startup and Recovery

• Type in “control panel” in the Cortana Search box and then click on Control Panel from the search results to open it.
• After opening Control Panel, you need to make sure that you view the contents by their Category then click on the header link which is labeled “System and Security” or you could also right-click on the This PC icon and then click on Properties.
• Next, select the Advanced system settings from the left panel. Once you do, a new and small window will pop up.
• Under the newly opened window, look for the section called Startup and Recovery and then click on the Settings button.
• And from the System Failure section, you can choose any option from the drop-down for Write debugging information such as:
  • None – this means that there is no dump file created by Windows
  • Small Memory Dump – this means that Windows will create a Minidump file on BSOD
  • Complete Memory Dump – this means that Windows will create a Complete Memory Dump file on BSOD
  • Automatic Memory Dump – this means that Windows will create an Automatic Memory Dump file on BSOD
  • Active Memory Dump – this means that Windows will create an Active Memory Dump file on BSOD

Note: The complete dump needs a page file that is allowed to be the size of the physical memory installed in your PC with a dedicated 1 MB of space for just the page header.

• Now once you have selected the most suitable option for you, just click on OK/Apply and then exit.
• Restart your PC to successfully apply the changes made.

Option 2 – via the WMIC command line

• The first thing you need to do to create Dump files via the WMIC command line is to tap the Win + X keys combination or simply right-click on the Start button and then select the Command Prompt (Admin) option. You could also type in “cmd” in the Cortana search box and then right-click on Command Prompt from the results and select Run as administrator.
• After that, type in any of the commands given below depending on your preferences so that your Windows 10 PC will be configured to create Dump Files:
  • No dump file: wmic RECOVEROS set DebugInfoType = 0
  • Small Memory Dump: wmic RECOVEROS set DebugInfoType = 3
  • Kernel Memory Dump: wmic RECOVEROS set DebugInfoType = 2
  • Complete Memory Dump: wmic RECOVEROS set DebugInfoType = 1
  • Automatic Memory Dump: wmic RECOVEROS set DebugInfoType = 7
  • Active Memory Dump: wmic RECOVEROS set DebugInfoType = 1

Note: A complete dump has to have a Page file which is allowed to be the size of the physical memory installed on your PC accompanied by a 1 MB space for just the page header.

• Now type in “exit” in the Command Prompt to exit it.
• Restart your PC to apply the changes made successfully.

If you encountered an error message saying, “We couldn’t find any drives, To get a storage driver, click Load driver” when you try to install Windows in a VirtualBox machine, then you’ve come to the right place as this post will guide you in fixing this error. This error message is displayed on the screen where you have to choose a partition to install the guest operating system. This error is most likely due to the lack of correct settings as well as a corrupted virtual disk. To fix this error, you have to remove existing storage devices, create a new storage device and select the correct ISO file.

For complete instructions, follow the given steps below.

Step_1: The first thing you have to do is remove all the existing Storage devices and since this option is already available in VirtualBox by default, there is no need for you to install any third-party software. Step_2: After that, open VirtualBox and select the virtual machine and then click the Settings button. Step_3: Next, switch to the Storage section and on your right-hand side, you will see “Controller: SATA” and two other sub-labels. From there, select Controller: SATA and then click on the red cross button that says, “Remove selected storage controller”. Step_4: Now click on the Add new storage controller icon and select the “Add SATA Controller” option from the given list. Step_5: Afterwards, click the “Add hard disk” button and select the “Create new disk” option, and then you have to create a new virtual disk for your virtual machine. Step_6: Verify if you have selected Dynamically allocated while you create the virtual hard disk. Once the process is completed, you will get a “.vdi” file in the list. Step_7: Next, click on the “Add optical drive” button and select the “Choose disk” option. Here, you have to select the ISO file and if you can find an ISO file in the given list, select it from there, else, you have to click the Add button and navigate to the folder where the ISO file is located. Step_8: Once you’re done, click the OK button and boot your virtual machine. You should see options instead of the “We couldn’t find any drives, To get a storage driver, click Load driver” error message. If you see the options, you can now create a new partition and start the installation process of the Windows operating system in the VirtualBox machine without any problem.

If you encounter the “Setup has failed to determine supported install choices” error when trying to downgrade or upgrade your Windows 10 computer, this signifies that there are some compatibility issues with the installation process and that Windows was not able to either downgrade or upgrade to another version. Usually, this error occurs when you are using the built-in options in Windows 10 upgrade or downgrade to another version of Windows. This option is mostly used as it keeps the user settings as well as data intact. Thus, you need to keep in mind a lot of parameters before you proceed with the installation because if there is any conflict in the process, you certainly won’t be able to downgrade or upgrade your Windows computer. To resolve the issue, here are some suggestions that might help.

Option 1 – Try running in Compatibility mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.

• Look for the setup file.
• Once you find it, right-click on it and select Properties from the context menu.
• After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
• You also have to check the “Run as administrator” option.
• Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Option 2 – Try troubleshooting compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.

• Look for the setup file.
• Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
• After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Try to use the setup file instead of an image

If you are running the Windows ISO image for the installation, you can try running the setup file instead. This is because when you try to install Windows from an image file directly, it has to be loaded into a virtual CD drive first, and then from there, further operations are carried out. And so, you can just bypass this mechanism to avoid getting the “Setup has failed to determine supported install choices” error.

• First, you need to extract the disk file to an accessible location.
• After that, go to Sources > Setup.exe.
• Now run the setup file to upgrade or downgrade the Windows version. Just make sure that you do run the setup file as an administrator.

Option 4 – Try to do the upgrade or downgrade in a Clean Boot state

Putting your PC in a Clean Boot state can also help when you want to upgrade or downgrade your version of Windows without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.

• After making the bootable drive, you need to plug it into your computer and then reboot.
• Next, tap the F10 or Esc key to open the boot options.
• Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.