Excluding a folder from Windows Defender scan

There are times when you see a message in Windows Defender saying, “The Threat Services has stopped, Restart it now” when you try to use it. This kind of error is usually fixed by simply clicking on the Restart now button. However, if the error still appears even after you restart your computer and you see another message that says, “Unexpected error, Sorry, we ran into a problem”, then continue reading as this post will guide you in resolving this issue in Windows Defender. Before you proceed with the given fixes below, you have to create a System Restore point first. This way, you can always undo any changes you’ve made in case something goes wrong.

Option 1 – Make sure that the Windows Defender Services are started

The Windows Defender Advanced Threat Protection service is the one that protects your computer from advanced threats by monitoring and reporting security events that happen on your computer. This is why you have to make sure that this, as well as other required services in Windows Defender, are set to their default values and are started. To do so, follow these steps:

• In the Cortana search box, type “services” and click on the Services icon to open the Services Manager. Alternatively, you can also tap the Win + R keys to launch the Run prompt and then type “services.msc” in the field and hit Enter to open the Services Manager
• After opening the Services Manager, look for the following services and make sure that their Startup type is set to their default values:
  • Windows Defender Advanced Threat Protection Service – Manual
  • Windows Defender Antivirus Network Inspection Service – Manual
  • Windows Defender Antivirus Service – Manual
  • Windows Defender Firewall Service – Automatic
• You can right-click on each one of the listed services and then select Start to start them.
• And if some of the services don’t have their default values, just double-click on the Services to change the Startup types and select the correct option from the drop-down menu of the Startup type under the Properties box.
• Next, set up the Startup type of these services to Automatic and then click on the Start button if the services are not running yet.
• Now click on the Apply and OK buttons to save the changes made and then see if it fixed the problem or not.

Option 2 – Try modifying some entries in the Windows Registry

If the first option didn’t work in fixing the problem, you can try to alter some entries in the Windows Registry using the Registry Editor.

• First, tap Win + R keys to open the Run dialog box.
• Then type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this registry path: HKLMSoftwarePoliciesMicrosoftWindows Defender
• From there, look for the “DisabledAntivirus” and “DisableAntiSpyware” DWORDS from the right pane and change each one of their values to “0”. On the other hand, if you don’t see any of these DWORDS, you can create them instead and give each one of them a 0 value.
• To create a DWORD, simply right-click on any empty space and select New > DWORD. Then name them both as “DisabledAntivirus” and “DisableAntiSpyware”.
• Afterward, set the value of the newly-created DWORDS to 0.
• Now exit the Registry Editor and reboot your PC to apply the changes made and then check if it has fixed the error in Windows Defender or not.

There are a lot of online services and a lot of ways to get your public IP address. One of them being typing whats my IP in Google search and you will get immediate results. But there is a way to get the same information inside Windows 10 which could be very useful if for any reason you can not connect to mentioned services. By checking public IP directly inside your windows you can make sure that the issue for not being able to open some websites is not due to your public IP. In order to use this Windows feature, we will be checking our public IP using Windows PowerShell. To open Power Shell in Windows first press ⊞ WINDOWS + R to open the run dialog Inside run dialog type Powershell and press ENTER In the Powershell type in the following command and press ENTER

(Invoke-WebRequest -uri "http://ifconfig.me/ip").Content

When the command finishes you will see what is your public IP address, if you wish to know more about your connection type in and press ENTER:

Invoke-RestMethod -Uri ('https://ipinfo.io/')

This command will provide you with further information like city, region, country, and others.

Recently, a number of users reported seeing plain white icons on their “.docx” files instead of the Word icon. This kind of issue is mostly caused by a conflict with the default program settings in Windows which is why you may not see any Microsoft Word icon on your .docx files. So if you suddenly find that the Microsoft Word icon is either blank or missing and does not show properly on .doc and .docx document files of Office on your Windows 10 computer, then you can check out the potential solutions outlined below. Before you proceed, you can try to restart your computer as there are instances when a simple system restart can resolve some issues like this one. However, if it does not help, create a System Restore point first. This is to ensure that you can always undo the changes you are about to make in case something goes wrong. Once you have that covered, proceed to the following options.

Option 1 – Try to configure .docx files to open with “winword.exe”

You can try configuring the .docx files to open with the winword.exe in order to fix the problem.

• Right-click on a .docx file and select the “Open with…” option.
• After that, if a prompt appears with a message saying, “How do you want to open this file”, select the “More apps” option to proceed.
• Next, scroll down and check the checkbox that says, “Always use this app to open .docx files” option.
• Then click on the “Look for another app on this PC” link and choose the WINWORD.exe application from one of the following paths based on the installed Office version in your computer and click Open:
  • Word 2016 (64-bit): C:/Program Files/Microsoft Office/root/Office16
  • Word 2016 (32-bit): C:/Program Files (x86)/Microsoft Office/root/Office16

• Now check if you can now see the Word icon on the .doc or .docx files.

Option 2 – Try changing the default Word icon via Registry Editor

• Tap the Win + R keys to open the Run utility.
• Then type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this path located in the left pane: HKEY_CLASSES_ROOTWord.Document.12DefaultIcon
• From there, double click on the default value at the right pane and based on the Word version you are using as well as the architecture (32 bit or 64 bit) and then copy-paste the corresponding value in the Value data box:
  • For Word 2016 (64-bit) keep it as C:/Program Files/Microsoft Office/root/Office16/wordicon.exe,13
  • For Word 2016 (32-bit) Keep it as C:/Program Files (x86)/Microsoft Office/root/Office16/wordicon.exe,13

• Once you’re done, tap Enter and then close the Registry Editor.
• Restart your computer and see if the problem’s fixed.

Option 3 – Try to rebuild the Icon cache

You may want to rebuild the Icon cache as it could also help fix the issue.

• Tap Win + E to open File Explorer and then click Folder Options and click Views to show Hidden System Files.
• After that, go to C:Users%username%AppDataLocal folder and look for a file named Iconcache.db and delete it.
• Next, go to C:Users%username%AppDataLocalMicrosoftWindowsExplorer.
• From there, look for the following files and delete them.
  • iconcache_32.db
  • iconcache_48.db
  • iconcache_96.db
  • iconcache_256.db
  • iconcache_1024.db
  • iconcache_1280.db
  • iconcache_1600.db
  • iconcache_1920.db
  • iconcache_2560.db
  • iconcache_exif.db
  • iconcache_idx.db
  • iconcache_sr.db
  • iconcache_wide.dd
  • iconcache_wide_alternate.db
• Restart your computer. This will purge and rebuild the icon cache.

Option 4 – Try fixing Office apps

Fixing the Office apps can help you resolve the Word icon issue. All you have to do is open Settings > Apps. From the app list, look for the Microsoft Office Desktop apps and select it and then click on the Advanced options and click Fix. After that, wait until the process is completed and restart your PC. However, if the problem still persists, repeat the steps again but this time, click on Reset instead of Fix.

Option 5 – Try to repair Office Installation

If the options given above didn’t work, you can try to repair the Office installation and see if it can fix the problem.

• Open Control Panel and click on Programs and Features.
• Next, right-click on the Office program that you want to repair which in this case is, Word.
• Select Change and click Repair > Continue. After that, Office will start to repair Microsoft Word.
• Wait until the process is done and then reboot your computer.

Code 0x80070070 – 0x50011 – What is it?

If you’ve recently tried installing Windows 10, you might have encountered error code 0x80070070 – 0x50011 or its alternatives (error code 0x80070070 – 0x50012 and 0x80070070 – 0x60000). Whatever formats this error code presents itself in, it's usually accompanied by a barrage of other errors, as underscored on Microsoft’s official site. If you’ve encountered this error code, it simply means that your computer system might not have the required or required space to install the upgrade.

Likely, if you’ve experienced error code 0x80070070 – 0x50011, it’ll likely appear in the formats highlighted below:

• 0x80070070 – 0x50011
• 0x80070070 – 0x50012
• 0x80070070 – 0x60000

Solution

Error Causes

At present, this Windows 10 upgrade error is triggered or caused by various factors:

• Lack of computer resources or space
• Virus/malware infestation
• A clogged registry

Further Information and Manual Repair

Whilst new, not much information has been propagated regarding this error. However, there are some manual / practical steps you can take to have your Windows 10 upgrade up and running. Since the primary aspect of solving this problem is to make space on your computer system, here are some ways in which you can do so manually.

Method 1: Get more space

• Check the current space on your computer  

Before making attempts to create space on your computer, it’s vital that you check to decipher how much free space you have available.

• Make use of Disk Clean-up 

Since there’s a free service available on your computer to create space, why not use it and save time? If the Disk Cleanup tool is employed regularly, this will free up hard drive space and optimize your computer to work better.

• Remove unwanted desktop apps 

There are several apps lying around on your computer that you simply don’t use, uninstall those and make space to elude error code 0x80070070 – 0x50011 or its alternatives (Code 0x80070070 – 0x50012, Code 0x80070070 – 0x60000)

• Remove or archive files  

If you have lots of photos, media, documents (files), videos, etc, that you don’t use or will only need in the future, try cloud storage. You’ll still have those files within your possession but just not in a physical location. However, they’re still accessible. Another suggestion: If you use programs such as One Drive or Google Drive for desktop, limit your use to only the online application.

• Add more storage

If you’re not able to implement the above steps to clear some space to accommodate your Windows 10 upgrade due to error code 0x80070070 – 0x50011, acquire more storage. This can be expanded by incorporating storage devices such as USB flash drives, CDs, cloud storage, and SD Cards.

Method 2: Scan your computer for virus/malware

If you regularly download stuff, especially software on the Internet from ‘not so secured’ sites, you might have picked up something. You might have downloaded malware or virus (along with other legit programs).

To resolve this issue, it’s advised and very important that you download a powerful antivirus and perform a complete scan of your computer system. After you’ve detected and removed the suspected malware/virus, you’ll then be able to eliminate error code 0x80070070 – 0x50011 and resume with your Windows 10 upgrade.

Method 3: Clean up your computer’s registry

If you do not clean your computer’s registry often, it could become congested or clogged by .XML files, junk files, and cookies. To resolve this problem, clean your registry by using a powerful and user-friendly tool to clean up the problem.

Click here to download Restoro.

Like in Windows 10, Windows 11 will also support God mode to be enabled and used. For those readers that do know what God mode is, let me explain it in simple terms. God mode is the icon on the desktop that once clicked will open and let you adjust every option in the control panel and some hidden features for Windows inside one application. There are a lot of advantages to having this one-click fast access to features, especially if you are a power user. Luckily creating such an awesome icon and enabling God mode is very easy to accomplish, all you have to do is:

1. Create a new folder where you want to have the God mode icon
2. Rename folder exactly: {ED7BA470-8E54-465E-825C-99712043E01C}
3. Enjoy God mode

As you can see creating and accessing all settings at your fingertips is much easier than most people think. Enjoy your ultimate access to Windows 11 features and if you wish you can drag and drop sections from it into the desktop or anywhere for easy access to that specific topic.

What's Error 0x8004060c?

If you use Ms-Outlook. You may experience the malfunction 0x8004060c sooner or later. This malfunction was proven to arise in nearly every MS Outlook variation be it 2010 or 2,000, 2007. The malfunction 0x8004060c hinders your capacity to deliver and get e-mails from and your MS-Outlook account and happens without any forewarning. The error happens when the PST file grows too big and there's almost no memory to handle the increase (Which is rather rare nowadays). Generally, the PST file has about 2 gigabytes upper limit and when you reach that, this error is unavoidable. This error happens when you attempt incorporating data that is fresh into your MS-OUTLOOK Account.

Solution

Error Causes

This malfunction might generate difficulties for you personally as your e-mails vanish and can happen suddenly. The system could also crash at times unpredictably. You may not be able to see fresh notifications and attachments in your e-mail. Also, it's also possible to drop significant contact details. What's more, this malfunction could stop e-mails that are fresh to arrive in your inbox. Therefore, it is undoubtedly a significant issue that has to be repaired immediately. The following may be some of the causes for error 0x8004060c:-

• This error might occur when OST/PST file got corrupt.
• OST file becomes inaccessible due to Exchange connectivity or synchronization issue.
• OST/PST file exceeded its default maximum file size.

Further Information and Manual Repair

In the event that you find the malfunction 0x8004060c at any stage, you should do the repair instead of risking dropping connections and all the significant data in your account. The easiest way to repair this malfunction and to handle this issue would be to download the Restoro. Click here to obtain this fix tool on your computer. After installing, click your mouse's left button after which can use the application. It repairs the error code 0x8004060c in the least period and walks you through the entire repair procedure quickly.

Error Code 0x8024001b- What is it?

At its most basic level, Error Code 0x8024001b is an error that can cause problems with the installation and updates of software and operating system updates. The most common version of this error appears in Windows 10, but a similar error with a matching code number has been present in previous versions of the operating system, back through Windows 7.

Common symptoms include:

• Programs freezing or locking up during use
• The appearance of an error message regarding installation difficulties
• Computer shutting down or freezing during operation
• Difficulty in running multiple programs at the same time

Solution

Error Causes

There are two main causes for Error Code 0x8024001b, both of which are fairly simple:  Updates needed for the Windows Update tool itself and software that causes Windows Update to fail during installations through conflicts in system files. While these may seem like technical issues, these problems are actually easily resolved with a few simple steps. The average user can use the methods listed below to fix the problems on their own.

Further Information and Manual Repair

For users who want to address Error Code 0x8024001b for themselves, the steps below can be followed to address the two primary causes for the error. If you have difficulty in completing these steps or are not confident in your computing skills and ability to follow the listed steps, contact a Windows repair technician.

Here are the top methods to resolve Error Code 0x8024001b on your own:

Method One:  Check for Updates to Windows Update

In some cases, the Windows Update tool may need an update for itself. When you attempt to run updates or install wizards for other software, it can cause conflicts with the Windows Update process, slowing down your computer or causing it to freeze.

If you are attempting to run multiple installations or updates at the same time, it may also cause Error Code 0x8024001b to arise on your computer.

To resolve this issue, close out all programs, with the exception of the Windows Update tool. Within the tool, select “Check for Updates” and install any updates that are needed. When finished, you should restart your computer to ensure that all updates have been fully applied before attempting any other installations or updates.

Method Two:  Uninstall Conflicting Software

Another problem that can cause Error Code 0x8024001b is the presence of conflicting software. If Error Code 0x8024001b has only recently appeared on your computer, consider removing any software that has been added to your computer, running the Windows Update process, and restarting your computer before attempting to reinstall the problem software.

With any method that you use, it is important to remember to keep your Windows Updates current at all times. This is the best way to avoid the appearance of Error Code 0x8024001b and similar errors in the future, as stacked up updates are more likely to cause issues and conflicts with your other installed software and operating system.

While there are some tools out there that claim to be able to fix Error Code 0x8024001b for you, it is important to always thoroughly investigate the publisher and distributor of such software, as some of the tools available on the Internet will actually introduce malware and adware on your computer in the name of “protecting” your computer or resolving an error.

If you have tried to use both methods above and have not fully resolved Error Code 0x8024001b, get in touch with someone who is a qualified computer repair professional and is familiar with your particular version of the Windows operating system to assist you in finalizing your resolution.

Method Three: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

The world today is still sadly under pandemic and by the looks of it, COVID-19 is here to stay, well at least for some time in the near future. Razer seems to think so as well since their upcoming gear is not really what you would expect. Enter Hazel, a new and upcoming Razer smart mask.

Protection

Hazel mask has a high bacterial surgical N95 filter with fluid resistance that will protect you against large droplets and splashes. A detachable active ventilator regulates airflow and is capable of filtering around 95% of airborne particles. Mask comes with a special charging case that has an auto sterilization UV light that will kill bacteria and viruses inside the case interior while it charges. When the mask is recharging it will change color from red to green visually showing the level of the current charge. Mask of course has easy to replace filters inside ventilators and Razer is standing by that fully charged mask will last enough for full-day use. An active ventilation system brings cool air while releasing breathing heat at the same time drastically reducing CO2 inside the mask that could produce dizziness and headache. Silicon guard is on its edge gluing to around your face in order to prevent exterior air sneaking inside the mask and positioning it firmly so it does not rest on your lips in order for easier and clearer communication.

Hazel personalization and technical features

Hazel has a clear and transparent design making it better for social interaction since other people will be able to see your lips and smiles thus making it more natural. A low light mode that turns on automatically when it is dark outside is also aimed for easier communication. Speaking of communication, the mask comes with voice Amp technology that has a built-in mic and amplifier thus making your voice lines clear so you are not muffled when wearing the mask itself. Your friends and other people will be able to hear you like you are not wearing a mask at all. Thicker air loops apply less pressure on ears and can be adjusted for a more secure fit, while the mask itself can be custom-made to fit your face shape. And of course Hazel comes with 16.8 million colors and a suite of effects with Razer Chroma RBG

Error Code 0xC1900101, 0x30018? - What is it?

Users, when upgrading to Windows 10 from Windows 7 or Windows 8/8.1, or when upgrading to a new version, build, service pack, or major update of Windows 10, can encounter error code 0xC1900101, 0x30018. Windows 10 installation fails and stops or hangs. During the installation process, it will reach a certain maximum limit (normally at 6% or 32%) then reverts back to the previous version of the operating system and displays the following message:

We couldn’t install Windows 10. We’ve set your PC back to the way it was right before you started installing Windows 10.

0xC1900101 – 0x30018 The installation failed in the FIRST_BOOT phase with the error during the SYSPREP operation.

Solution

Error Causes

In attempting to fix Error Code 0xC1900101-0x30018, it is vital to know what causes this issue. The most probable causes of this error are:

• Incompatible hardware or driver
• Incompatible security programs or antivirus or incompatible utility software
• A device driver possibly stopped responding to setup.exe while on the installation process.

In some cases, you might be opened to other error messages when attempting to update to Windows 10, including error code 8007002c.

Further Information and Manual Repair

In fixing issues related to error codes, it is best to employ manual repair methods. Using these methods helps users pinpoint the root causes of the issue and apply solutions permanently to fix the issues. While most manual repair methods can be done by every Windows user, even those without technical abilities, there are certain cases where help from a Windows professional is needed. If you’re not up to facing risks in implementing manual methods yourself, consider getting help from a professional Windows technician or you can use a powerful automated tool. In fixing Error Code 0xC1900101-0x30018, you can repeat the same steps used for 0xc000021a (Method One) or you can try doing the following:

• Disable or uninstall your Antivirus program before proceeding to upgrade the system
• Ensure that the machine name is simple (having at least 8 characters) with no special characters like hyphens or dashes.
• Restart the device a few times then try again.
• Disable General USB Devices such as the Smart Card Reader.
• If you use an SCSI hard disk, ensure that you have available drivers you can use for your storage such as a thumb drive and make sure that it is connected. During the Windows 10 setup, select the Custom Advanced Option and use the Load Driver command to be able to load the suitable driver for the SCSI drive. If this fails, try switching to an IDE-based hard disk.
• You can now perform a clean boot. Restart your device then try again.
• If you are using the .ISO file for upgrading the system, you need to disconnect from the Internet first before proceeding to the setup. If you are connected to Wi-Fi or by Ethernet (LAN), make sure to disable both connections then you can proceed to set up again.
• If you’re performing the update through Windows Update, once the download reaches 100%, disconnect from the Internet, and then proceed with the installation.

NOTE: If this fails, if possible, you can try using the .ISO file in upgrading.

• Switch to a local account if the device is connected to a domain.
• Disconnect all external devices attached to the computer such as gaming controllers, printers, or USB keys.

If you’re using Windows Update in installing Windows 10, you can implement the following:

1. Open the Command Prompt window by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
2. Stop the BITS, Cryptographic, MSI Installer, and the Windows Update Services. In order to do this, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

3. Rename the Catroot2 and SoftwareDistribution In order to do this, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

                        ren

C:WindowsSoftwareDistribution SoftwareDistribution.old

                          ren

C:WindowsSystem32catroot2 Catroot2.old

4. Restart the BITS, Cryptographic, MSI Installer, and the Windows Update Services. In order to do this, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

5. Type Exit in the Command Prompt then close the Command Prompt window then restart the computer.

Can’t seem to put up with the long and technical manual repair process? You can still fix this error by downloading and installing a powerful automated tool that will surely get the job done in a jiffy!

This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:

• Tap the Ctrl + Shift + Esc to open the Task Manager.
• After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
• Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
• Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

• Tap the Win + R keys to open the Run dialog box.
• Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
• Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.

• Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
• Next, type in the command given below or copy and paste it and then hit Enter:

xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl

• After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.