A Guide to Fix Error Code 0x80070004 on Windows 10

Error Code 0x80070004 on Windows 10 – What Is It?

Some users trying to upgrade from Windows 7 or Windows 8/8.1 reported experiencing installation rollback with error code 0x80070004. This error normally appears when the Computer Name is set to names that can’t be used for the computer. It’s also possible this error occurs if users or program files folder were redirected to a different partition.

Solution

Restoro box imageError Causes

The Error code 0x80070004 on Windows 10 is normally caused if any of the following were used as the Computer Name and the user tried to upgrade to Windows 10:

  • System (or SYSTEM)
  • SELF
  • LOCAL
  • Network

Failure to fix this error message might result in others, including error code  0xc0000001

Further Information and Manual Repair

If you don’t solve this error, you won’t be able to upgrade from Windows 7 or Windows 8/8.1 to Windows 10. Note that this error will continuously bring you back to the original OS unless fixed.

Please note that if you’re not confident in doing these steps, you might want to consider seeking the help of an expert or using an automated tool that will help fix this.

Here are a few methods to try.

Method 1: Check and Change the Computer Name

The most common cause of this error is if your computer uses any of the following reserved names:

  • LOCAL
  • System (or SYSTEM)
  • Network
  • SELF

These reserved names are not meant to be used as computer names. If this is what your computer uses and you try to upgrade to Windows 10, you will surely get this error. Check your computer name and if you see any of the reserved names, change it right away.

Changing Computer Name in Windows 8.1

If you’re trying to upgrade from Windows 8.1, you can change the name of the computer by following these steps:

  • Step 1: Open the Start menu then simply type “rename computer”. After that, choose “Rename this computer”
  • Step 2: A dialog box will open. Just click the “Change” button
  • Step 3: A new dialog box will open. Type the new name. Click Apply then Ok.

Changing Computer Name in Windows 7

If you’re trying to upgrade from Windows, you can follow the steps below to change the name of your computer.

  • Step 1: Go to the Start menu then on the Computer section, right-click the mouse and choose “Properties”.
  • Step 2: A new dialog box will appear. Go to “Computer name, domain, and workgroup settings” then click “Change settings”. In case you’re asked for administrative access, make sure to grant it.
  • Step 3: Find the “Computer Name” tab then click “Change”
  • Step 4: Change the computer name and click Ok.

Method 2: Fix the “Users” directory issue

If the first method doesn't work, it probably means the computer name isn’t the cause of this error. Another reason why users experience Error code 0x80070004 when upgrading to Windows 10 is if the “Users” directory was relocated. So, when you try upgrading to Windows 10, the installer wasn’t able to find the user profiles on the “%systemdrive%”, where the current operating system is installed.

If you changed or moved any of the Users, Program Data, or Program Files folders, this will cause the error. Before you upgrade to Windows 10, you might be required to reset or reinstall your current operating system (Windows 7 or Windows 8.1).

If you haven’t made any changes or haven’t moved any of the mentioned folders, there’s a great chance that your users' profiles are corrupted. You can also reinstall your current operating system. However, you might want to check for the corrupter user profile first. To do this, follow the steps below:

  • Step 1: Go to the Start menu and type System
  • Step 2: Click System  then go to the Advanced tab
  • Step 3: Go to Settings, which you’ll find under User Profiles

On the Users Profiles, make a copy of all the accounts somewhere. Sign out from the current user account then try logging in back using the accounts you’ve copied. For each account, you get an error, delete it. However, make sure that you don’t delete the UpdateUser and Administrator account ever.

After this is done, try upgrading your operating system to windows 10 again.

Method 3: Try a trusted and secured Automated Tool

If the above methods still not useful, you might want to rely on an automated tool. Find a secured and trusted tool. It will help fix this issue.

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Solution

Restoro box imageError Causes

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Further Information and Manual Repair

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If you are upgrading to Windows 10 using Windows Update, you can perform a manual repair using the next method.

Method Two: Upgrading Via Windows Update

  1. Make sure to disconnect from the Wi-Fi or LAN once the download reaches 100% before you proceed with the system upgrade.
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Net stop wuauserv

Net stop bits Net stop msiserver Net stop cryptSvc
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  2. Restart the Windows Update service, BITS, MSI Installer, and Cryptographic by inputting the following commands one by one, hitting Enter after every command:

Net start wuauserv

Net start bits Net start msiserver Net start cryptSvc
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Option 1 – Check if the Volume Shadow Copy service is running and restart it

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Option 3 – Try to update or rollback your device drivers

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  • Open the Devices Manager from the Win X Menu.
  • Then go to the section of IDE ATA/ATAPI controllers as well as Storage Controllers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
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Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the Volsnap.sys Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the following command and hit Enter:
chkdsk /f /r
  • Wait for the process to be completed and then restart your computer.

Option 5 – Run the System File Checker Scan

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  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
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  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.

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Solution

Restoro box imageError Causes

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Further Information and Manual Repair

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Solution

Restoro box imageError Causes

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Further Information and Manual Repair

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Alternative 1

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Alternative 2

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Assessment of Webguard Potentially Unwanted Program

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Manual Steps for Removal of Webguard

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:
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  • Step 2: Once the search box appears , input 'CONTROL PANEL'.
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  • Step 6: Right-click on Webguard when it's found.
  • Step 7:  Choose the "Uninstall" option.
  • Step 8:  Follow the uninstall wizard instructions until the Webguard application is fully removed.
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  • Adobe-Flash-For-Windows-WOW64-Package~31bf3856ad364e35~amd64….(version number of the Flash player #)
  • Adobe-Flash-For-Windows-onecoreuap-Package~31bf3856ad364e35~amd64…(version number of the Flash Player)
Step 5: Take note of all the listed package names of Adobe Flash Player and tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor. Step 6: Next, right-click on the three keys which have the name of the packages you listed and select “Permissions” one after the other. Step 7: Then check “Allow” to enable full control for the Administrators account and click OK to save the changes made. Step 8: Select the three keys one after the other and select Visibility DWORD located on the right side and then right-click on Visibility and change the Value data from 2 to 1. Step 9: Go over the same procedures again for the other keys. Once you’ve completed then you should now be able to remove packages using the DISM tool. Step 10: Simply open an elevated Command Prompt and execute the following commands:
  • dism /online /remove-package /packagename:Adobe-Flash-For-Windows-Package~31bf3856ad364e35~amd64-10.0.17134.1
  • dism /online /remove-package /packagename:Adobe-Flash-For-Windows-WOW64-Package~31bf3856ad364e35~amd64-10.0.17134.1
  • dism /online /remove-package /packagename:Adobe-Flash-For-Windows-onecoreuap-Package~31bf3856ad364e35~amd64-10.0.17134.1
Keep in mind that the numbers at the end could be different on your computer due to the difference of version number so you have to use the numbers on your system. After that, reboot your computer.
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