Malware Guide: How to Remove Bandoo

What is Bandoo?

Bandoo application, specifically product version 5.0.2.4762, is a bundled program. What does this mean? Simply, Bandoo, upon installation, installs additional programs, extensions, and add-ons to a computer and computer’s browser, without the knowledge of the user. This version of Bandoo concentrates on providing features for entertainment and also functionality/tools for backing up your computer files. Once executed, the file installs the iLivid Download Manager Software.

Additional tools installed within the bundle include a Movie Toolbar and the thriving search engine ‘Ask.com.’

Technical details about Bandoo include: 

Digital Signature/Publisher:  Bandoo Media, Inc.

Product Version: 5.0.2.4762

Entry Point:  0x000038AF

Assessment of Bandoo Potentially Unwanted Program

Interestingly, before the installation of Bandoo product version 5.0.2.4762 was complete, Spyhunter detected that the software was a PUP. After the installation was complete, product version 5.0.2.4762 of Bandoo added add-ons and extensions to both Internet Explorer and Chrome Browsers (these were the only 2 browsers used within the assessment). These appeared in the form of a Movie toolbar, providing quick access to movie trailers, reviews, ratings, and other video functionality, and ‘Ask’ (Ask.com) search engine.

Areas of Infiltration by Bandoo

Bandoo product version 5.0.2.4762 infiltrated several areas of the computer system. After installation, folders were neatly placed as files within all programs. Within “All Programs” there were 3 newly added programs. These included:

  • iLivid
  • Movies Search App for Chrome
  • Movies Search App for Internet Explorer

The iLiVid application seems to be the main offer while the others, namely Movies App for Internet Explorer by Ask was featured as promotions or advertisements. Additionally, just below the 'END USER LICENSE AGREEMENT AND PRIVACY POLICY' a request was made that the user set Ask.com as both their homepage, new tab, and default search engine. This is just another well-concocted plan to get Internet users onto the 'Ask.com' search engine.

Along with the 3 programs installed as a bundle,  a new folder was found within the computer's local drive. This program was termed OLBPre.

What is OLBPre?

OLBPre.exe is reputed as dangerous adware that weakens the security settings of a computer system. It's also covertly used for dropping files on a targeted computer, often without the user's consent or knowledge.

Manual Steps for Removal of Movie Search Apps

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:

  • Step 1: from your desktop, right-click on the ‘Start Button’.  A menu box will then appear.
  • Step 2: from the menu box, click ‘Search’.
  • Step 3: enter “Programs and Features” within the Input Box.
  • Step 4: locate the installed apps. You should be able to see “Movies Search App for Chrome” & “Movies Search App for Internet Explorer”.
  • Step 5: right-click on the names of the Apps (the ones you want to remove) when you’ve located them.
  • Note: you will have to remove the apps one after the other.
  • Step 6: after right-clicking the app, click the uninstall option (probably the only option available anyway).
  • Note: If a box appears asking If you wish to ‘block’ or ‘allow’, select the allow option. That’s just the Publisher’s way to annoy you out of uninstalling the app.
  • Step 7: follow instructions until the app is fully removed.
  • Step 8: Repeat steps for the other app.

Since Bandoo also changed your search engine, you’ll have to reset that manually for Internet Explorer and Chrome. Follow the steps below:

  • Step 1: Open your Internet Explorer browser.
  • Step 2: Click the tool option located in the top right-hand corner of the page.
  • Step 3: Click the “Internet Options” option.
  • Step 4: Under the “General” tab, you’ll be able to see approximately 3 buttons. Click the button labeled ‘Use Default”.
  • Step 5: At the bottom right-hand corner of the pop-up menu, select the “Apply” button and “OK”. That should do the trick.

Removal for Chrome Extension

This removal is simple.

  • Step 1: Open your Chrome browser.
  • Step 2: A pop-up box will be visible.
  • Step 3: Click the “Remove from Chrome” option.

After removing the extensions/add-ons, perform another scan with Spyhunter. You’ll pick up a few threats. The second scan should clear up everything.

To completely remove Bandoo from your computer, click here to download and install Spyhunter.

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Option 1 – Check if the Volume Shadow Copy service is running and restart it

The first thing you need to do is check if the Volume Shadow Copy service. To do that, refer to the following steps:
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Note: You can also restart the service using the Windows Services Manager.
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Option 2 – Try checking the Memory for the Errors using Memory Diagnostic Tool

The Memory Diagnostic tool in windows can help resolve the Volsnap.sys Blue Screen error by checking and automatically fixing any memory-based issues. To run it, refer to these steps:
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Note: After you select your preferred option, your computer will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 3 – Try to update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or rollback the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
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Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the Volsnap.sys Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.
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chkdsk /f /r
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Option 5 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
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  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
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  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.

Option 6 – Run the Blue Screen Troubleshooter

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Option 3 – Try to disable all the add-ons in Firefox

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Option 4 – Try scanning your computer using Windows Defender

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Conclusion

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Option 2 – Try to temporarily disable the anti-virus program

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Option 3 – Run the Task Scheduler with an administrator account

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Option 4 – Repair the Task Scheduler by deleting corrupted tasks

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  • After that, delete the very same GUID which you have copied earlier from these folders:
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Note: You might not see the same GUID from these folders but if you see it, delete it right away.
  • Next, navigate to this location: C:/Windows/System32/Tasks
  • Delete the very same tasks you just deleted from the Registry Editor.
  • Restart your PC and check if the Task Scheduler is back to its normal state or not.
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Option 1 – Try putting the WindowsImageBackup folder in the Root directory

Windows will have issues finding the WindowsImageBackup folder if it isn’t in the root directory of the drive so if it is not there, the “Windows Cannot Find a System Image on This Computer” error will pop up. When a folder is in a root directory, it means that it shouldn’t be stored within a folder but in the main directory instead.  Thus, you need to put the WindowsImageBackup folder in the root directory to fix the error.

Option 2 – Don’t add any sub-folders in the WindowsImageBackup folder

Another cause of the error is when you add sub-folders in the WindowsImage Backup folder. Adding any sub-folders in this folder will only trigger the error so you should leave the folder as it is and you must not make any modifications to it. So if you have added sub-folders in it, make sure to remove them right away.

Option 3 – Make sure that there is one system image per USB drive

The error can also appear if you’ve stored multiple images inside a single USB drive as it could confuse Windows and will trigger the “Windows Cannot Find a System Image on This Computer” error. Note that storing system images of different volumes of your hard disk in a single USB will prevent you from restoring your data.

Option 4 – Try renaming the System Image folder

If you’ve just changed the name of the System Image folder after you store it on a USB stick or other external device, then it’s no wonder why you’re getting the “Windows Cannot Find a System Image on This Computer” error. Windows search for the default name, “WindowsImage Backup” folder when restoring your data so if it is not able to find it, it throws up this error instead. To fix the error, you need to change the folder back to its default name which is “WindowsImageBackup”.

Option 5 – Check the WindowsImageBackup sub-folders

As mentioned earlier, renaming sub-folders in the WindowsImageBackup folder can trigger the error so if you have renamed sub-folders in this folder, you need to change them back to their default names so that you can restore your data peacefully.
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A Quick Guide to Fixing Kernel32.dll Error

Kernel32.dll Error - What is it?

To understand Kernel32.dll error properly, here’s what you need to know first: in the Windows operating system, the system32 directory plays a vital role. Inside this directory, there is an element called Kernel32.dll. A DLL (dynamic link library) is a library that contains codes and data that are used by more than one program at the same time. The role of the Kernel32.dll file is to handle memory management and I/O (input and output) operations. Malfunctioning of this file results in a Kernel32.dll error message which leads to program or application failure.

Error Causes

Kernel32.dll files can be attributed to several reasons like:
  • Missing or damaged Kernel32.dll files
  • Registry corruption
  • .Dll files misconfiguration if programs are installed or uninstalled.
  • Viral infection or malware attack
It is advisable to repair the Kernel32.dll error immediately to avoid inconvenience and serious computer damages like program lockouts, system failure, freeze, and crash.

Further Information and Manual Repair

All causes for the Kernel32.dll error are linked with the registry. The registry is the major database of your system that stores all the activities you perform on your system. It saves both important data and unnecessary files in the RAM (Random Access Memory) including the junk files, temporary internet files, and obsolete files such as files of the deleted/uninstalled programs. These files accumulate a lot of memory space. It leads to disk fragmentation, data overload, missing and damaged DLL files, and eventually registry corruption. Other reasons for registry issues that trigger Kernel32.dll errors on your system could be malicious software like viruses, adware, and malware. These also corrupt the registry and damaged DLL files.

Kernel32.dll Error Solutions

There are two ways to resolve the Kernel32.dll error on your PC, one is to install two separate tools registry cleaner and an antivirus and run them individually to scan your system and repair it. This option is time-consuming and besides if antivirus software is notorious for slowing down systems. So by downloading a separate antivirus you may have to sacrifice your system’s speed.
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Fix Windows Update Error Code 0x8e5e0147
As you already know, the Windows Update mechanism in Windows 10 is a bit complex as it depends on thousands of files and services in order to properly function. There are DLL files and services that support this mechanism’s proper functioning. And so if there is any malfunction with any of these files or services, it will result in some errors when running Windows Update. One of these errors is the error code 0x8e5e0147 which has the following error message: “There was a problem installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help – Error 0x8e5e0147” To fix this error, there are several methods you can try. You can run the Windows Update troubleshooter or reset the Windows Update components manually or clear the SoftwareDistribution folder and install the update manually. You could also reset the Windows Update Agent to default using a command in PowerShell.

Option 1 – Try to run the Windows Update troubleshooter

The first thing you can do to fix the Windows Update error code 0x8e5e0147 is to run the Windows Update Troubleshooter. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Try to reset the Windows Update components

If by any chance that the third option didn’t work, you can also try resetting the Windows Update components as it could also help you resolve the Windows Update error. How? Refer to the following steps:
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Try downloading and installing the Windows Updates manually

Windows Update error code 0x8e5e0147 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:
  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.
Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes. Option 4 – Try to reset the Windows Update Agent Since you can’t update the Windows Update Agent on your Windows 10 computer manually, you can try resetting it instead and you can do it using the Reset Windows Update Agent tool which you can download from the official Microsoft website. This tool allows you to:
    • Scan all protected system file and replace the corrupted one’s (sfc /scannow)
    • Scan, detect, and repair corruptions in Windows system image
    • Clean up superseded components
    • Reset Windows Update components
  • Change invalid values in Windows Registry
  • Delete temporary files
Moreover, this tool also allows you to carry out these operations:
  • Open Internet Explorer settings
  • Search for Windows Updates
  • Explorer for local or online solutions
  • Restart your computer
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Fix Error Accessing the Registry in Windows
If you encounter an error saying, “error accessing the registry” when you try to merge a registry key on your Windows 10 computer, you’re not alone as some users also experienced the same problem. According to these users, they encounter the error after they’ve re-installed their Windows version and tried to open a .reg file. Based on the reports, this error could occur if the registry file does not have administrative privileges. Meaning to say, the program does not have the necessary permission to merge the .reg file. This is common with fresh installs as well as reinstalls. Moreover, this kind of issue could also occur due to system file corruption. Whichever the case may be, here are some troubleshooting tips you can check out to resolve the error.

Option 1 – Try to import the .reg file with admin privileges

As pointed out, the error may be due to a lack of admin privileges. It could be that the Registry Editor does not have admin privileges to merge the registry file. This is common with new Windows installations especially since the Registry Editor hasn’t been opened before. So you need to import the .reg file again and this time, with admin privileges.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and tap the Ctrl + Shift + Enter keys to open the Registry Editor with admin privileges.
  • A User Account Control or UAC prompt will appear where you have to click Yes to proceed.
  • After opening the Registry Editor, go to File > Import using the ribbon bar at the top.
  • Next, use the import menu to go to the location of the file you were trying to merge. Once you’ve found it, click Open to merge it with your current registry. This should fix the problem. If not, refer to the next options below.

Option 2 – Try performing a System Restore

Running System Restore can also help you fix the error when accessing the Registry. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
  • Once the next startup is complete, you have to merge or import the file again and see if the error is now fixed or not.

Option 3 – Try to perform repair install by creating a Windows 10 installation media

  • Click this link and then click the Download Tool Now button.
  • Next, click the “Use the tool to create installation media (USB flash drive, DVD, or ISO file)…” option and follow the next given instructions on the screen.
  • Now select the ISO file option in step 5.
  • After that, you should now have an ISO file.
  • Next, go to the location where you’ve downloaded the ISO file.
  • Then right-click on the Windows 10 ISO file and select the Open with option and then select File Explorer.
  • Now click on “setup.exe” and follow the next instructions that appear on the screen. When asked, you have to select either Nothing (clean install) or Keep personal files only option. Take note that you must not select the “Keep personal files, apps, and Windows settings since it doesn’t really work.

Option 4 – Try running the System File Checker Scan

As mentioned, the error when accessing the Registry might be caused by file corruption. And that’s where the SFC scan comes in. The SFC or System File Checker scan could detect and automatically repair damaged system files. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer.
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