Steps to Fixing Error Code 38

Error Code 38 – What is it?

Error Code 38 is a device driver error that users encounter on any Windows 2000 operating system and its following versions.

It occurs when the peripheral device that you connect to your PC cannot be accessed due to an inability of the Windows system to acknowledge the driver as a previous record of the driver being loaded is found in its memory.

It is a common error that users come across and appears on your PC with the following message:

“Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)”

Solution

driverfix boxError Causes

Error Code 38 is prompted when incomplete program files are left in the Windows system which damage or corrupt its files. There are various factors that contribute to this, some of which are:

  • An incomplete program installation
  • An incomplete program uninstallation
  • Hardware is not removed properly
  • System recovery from viruses
  • An improper system shut down

The above triggers are very likely to create incomplete files within the Windows registry thereby leading to its damage and corruption.

This is especially true in the case of your PC when it has recovered from viruses when using anti-virus software. The anti-virus in its effort to remove the virus also could remove the files which contain them thereby increasing the risk of the error code.

These damaged files can severely impact the health of your PC and are imperative to fix it immediately to prevent further problems.

Further Information and Manual Repair

Although this error code may pose serious problems for your PC, thankfully, it is very similar to other PC driver errors and thus is an easy one to get rid of. Here are various methods that you can use to get your PC running smoothly again.

Method 1 – Restart your PC

The easiest method you can use to solve your PC error code is to simply restart your PC. It may be that the error prompted upon connecting the device you have connected is merely a temporary problem, and upon restart, will resume functioning smoothly.

Method 2 – Run the Troubleshooting Wizard

If restarting your PC does not help, you will have to find the exact nature of the problem by running the troubleshooting wizard for the device and then address the problem accordingly. To do this, proceed with the following steps:

  1. Run Device Manager on your PC
  2. Click on the program under the installed programs that is creating problems for you
  3. Click on the ‘General’ Tab
  4. Click ‘Troubleshoot’
  5. Upon opening, the Troubleshooting Wizard will ask a series of questions regarding the error. Answer the questions and follow its directions for solving the error code.

After following the directions of the Troubleshooting wizard, make sure to restart your PC for the changes to take effect. Now check if your device is still causing problems.

Method 3 – Use System Restore

If the error persists, you can use system restore to eliminate the problem. Here is how to do so:

  1. Log in using an Administrator account
  2. Click ‘Start’ button and select All Programs > Accessories > System Tools > System Restore
  3. Click ‘Restore my computer to an earlier time’ and click ‘Next’
  4. Select the last Windows to restore point from the ‘On this list, click a restore point’ list, and click ‘Next’
  5. Click ‘Next’ on the confirmation window to proceed
  6. Restart your PC after restoration is complete

By restoring the system via a last saved system checkpoint, you can obtain undamaged Windows system files that can help resolve the error code.

Method 4 – Manually uninstall and reinstall the device driver

If using system restore does not work either, you may have to resort to manually uninstalling and then reinstalling the device driver causing the problem.

This would be necessary since the remaining incomplete files due to a partial removal or installation of programs are responsible for the error code. By uninstalling and reinstalling the device driver program, it would lead to the completion of the files.

You can do this by firstly logging in as Administrator and opening Device Manager. Select the device that is causing the problem and double click it; make sure that the peripheral is connected properly to the PC.

Upon opening, click on the ‘Driver’ tab and then select ‘Update Driver’. Make sure to refer to the system documentation that you received with your PC or computer to check for the motherboard details and driver specifics.

Method 5 – Use software to automatically download the driver

Manually uninstalling and reinstalling the driver will do the trick; however, it may be time-consuming especially when you would have to resort to your hardware user manual.

Using a program such as DriverFIX can save you a lot of time and frustration in having your device to work properly on your computer.

DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically.

It further ensures that your drivers are installed in their entirety leaving no room for any incomplete files to remain that create Error Code 38, or any other driver-related errors for that matter.

It also has the added advantage of being able to backup and restores your files should there be the slightest possibility of system file damage. DriverFIX is the answer to fixing your PC error codes accurately and quickly.

Click here to download DriverFIX to fix Error Code 38 quickly and effectively!

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UNMOUNTABLE_BOOT_VOLUME
One of the worst Blue Screen of Death errors you can encounter is the UNMOUNTABLE_BOOT_VOLUME BSOD on Windows 10. In this BSOD error, your computer won’t be able to properly boot. Meaning to say, even if you want to reinstall Windows, you won’t be able to back up your important files. Thus, it wouldn’t be really feasible to fix the system files, and besides, reinstalling Windows 10 would take a lot of time, not to mention resources. The UNMOUNTABLE BOOT VOLUME error is the kind of BSOD error that occurs if Windows is not able to access the volume that contains the boot files. Resolving this BSOD error won’t be easy but you will surely manage by following the suggestions laid out below but before you go on, make sure to create a System Restore Point.

Option 1 – Try checking the hardware

If you got the UNMOUNTABLE BOOT VOLUME BSOD error while trying to update your computer to a higher version of Windows, then you need to check if you have the compatible drivers for the disk controller as well as re-check the drive cabling and make sure that it is properly configured. And if you’re reusing either ATA-100 or ATA-66 drivers, ensure that you have an 80-connector cable and not the standard 40-connector IDE cable.

Option 2 – Try using Automatic Repair

You might also want to use Automatic Repair in fixing the BSOD error. To do so, follow the steps below.
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Option 3 – Try fixing the Master Boot Record or MBR

The MBR or Master Boot Record is the location and is where the architecture of the operating system is installed. Thus, if either the location or the architecture has tampered with, it can cause lots of BSOD errors like the UNMOUNTABLE BOOT VOLUME error.
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bootrec /fixboot
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Option 4 – Run the CHKDSK command to repair hard disk errors

Running the Chkdsk utility could help you fix the UNMOUNTABLE BOOT VOLUME error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
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If your Windows 10 computer is downloading or installing updates but suddenly an error pops up saying, “GWXUX has stopped working”, read on as this post will show you what you can do to resolve the problem. GWXUX is a process responsible for downloading and installing Windows updates and is installed on your computer via Windows Updates. That particular update is known as “KB3035583”. Through this process, the “Get Windows 10” pop-ups are installed and initiated by Microsoft. This process is also capable of checking the compatibility of your PC to run Windows 10 as well as preparing it for installation. However, this process might also result in excessive usage of Disk and sometimes, CPU. So in this post, you will be guided on how you can fix the issue with the GWXUX. Follow the instructions given below carefully.

Option 1 – Disable GWXUX in the Task Scheduler

You will have to disable the gwxux.exe process to run from the Task Scheduler. Thus, you need to follow the steps below to do so.
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How one can identify a browser hijack

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So how does a browser hijacker infect a computer?

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Install security software on a USB drive

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Motitags without using an automated tool, it may be possible to do so by removing the application from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. Additionally, it is advised to factory reset your web browser to its default state to fix corrupt settings. Finally, check your hard drive for all of the following and clean your computer registry manually to get rid of leftover application entries after uninstalls. Please remember that only advanced users should try to manually edit the system files simply because removing any single vital registry entry leads to a serious issue or even a PC crash. Moreover, certain malicious programs have the capability to defend against its removal. Carrying out this in Safe Mode is recommended.
Folders: C:\Program Files\Motitags_94 C:\Program Files\Motitags_94EI C:\Users\(username)\AppData\Local\Motitags_94 C:\Users\(username)\AppData\LocalLow\Motitags_94 C:\Users\(username)\AppData\LocalLow\Motitags_94EI C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\extensionsffxtbr-bs@Motitags_94.com C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\extensionsffxtbr@Motitags_94.com C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\Motitags_94 Files: Search and Delete: 94auxstb.dll 94auxstb64.dll 94bar.dll 94barsvc.exe 94bprtct.dll 94brmon.exe 94brmon64.exe 94brstub.dll 94brstub64.dll 94datact.dll 94dlghk.dll 94dlghk64.dll 94feedmg.dll 94highin.exe 94hkstub.dll 94htmlmu.dll 94httpct.dll 94idle.dll 94ieovr.dll 94medint.exe 94mlbtn.dll 94Plugin.dll 94radio.dll 94regfft.dll 94reghk.dll 94regiet.dll 94script.dll 94skin.dll 94skplay.exe 94SrcAs.dll 94SrchMn.exe 94srchmr.dll 94tpinst.dll AppIntegrator64.exe AppIntegratorStub64.dll BOOTSTRAP.JS chromeffxtbr.jar CHROME.MANIFEST CREXT.DLL CrExtP94.exe DPNMNGR.DLL EXEMANAGER.DLL FF-NativeMessagingDispatcher.dll Hpg64.dll INSTALL.RDF installKeys.js LOGO.BMP NP94Stub.dll T8EPMSUP.DLL T8EXTEX.DLL T8EXTPEX.DLL T8HTML.DLL T8RES.DLL T8TICKER.DLL UNIFIEDLOGGING.DLL VERIFY.DLL 94EIPlug.dll 94EZSETP.dll NP94EISb.dll Registry: Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags_94 Browser Plugin Loader Data: 94brmon.exe Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags Search Scope Monitor Data: C:\PROGRA~1\MOTITA~2\bar.binsrchmn.exe” /m=2 /w /h Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags Home Page Guard 32 bit Data: C:\PROGRA~1\MOTITA~2\bar.bin\AppIntegrator.exe Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags EPM Support Data: C:\PROGRA~1\MOTITA~2\bar.binmedint.exe” T8EPMSUP.DLL,S Key HKCU\Software\AppDataLow\Software\Motitags_94 Key HKLM\SOFTWARE\Motitags_94 Key HKLM\SOFTWARE\MozillaPlugins\@Motitags_94.com/Plugin Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Motitags_94bar Uninstall Firefox Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\6df8a038-1b03-41eb-a92b-0e82de08ee4a Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\598f4e85-2ee6-43a8-bf43-c75c82b925fe Key HKLM\SOFTWARE\Classes\Motitags_94.ToolbarProtector.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ToolbarProtector Key HKLM\SOFTWARE\Classes\Motitags_94.ThirdPartyInstaller.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ThirdPartyInstaller Key HKLM\SOFTWARE\Classes\Motitags_94.SettingsPlugin.1 Key HKLM\SOFTWARE\Classes\Motitags_94.SettingsPlugin Key HKLM\SOFTWARE\Classes\Motitags_94.ScriptButton.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ScriptButton Key HKLM\SOFTWARE\Classes\Motitags_94.RadioSettings.1 Key HKLM\SOFTWARE\Classes\Motitags_94.RadioSettings Key HKLM\SOFTWARE\Classes\Motitags_94.Radio.1 Key HKLM\SOFTWARE\Classes\Motitags_94.Radio Key HKLM\SOFTWARE\Classes\Motitags_94.PseudoTransparentPlugin.1 Key HKLM\SOFTWARE\Classes\Motitags_94.PseudoTransparentPlugin Key HKLM\SOFTWARE\Classes\Motitags_94.MultipleButton.1 Key HKLM\SOFTWARE\Classes\Motitags_94.MultipleButton Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLPanel.1 Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLPanel Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLMenu.1 Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLMenu Key HKLM\SOFTWARE\Classes\Motitags_94.FeedManager.1 Key HKLM\SOFTWARE\Classes\Motitags_94.FeedManager
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code block

So this so-called protestware is well basically malware, but not always, it will protest when certain conditions are met. The issue with this is that companies and users should not be placed under harm if they do not share the personal view of the code author. Imagine if, for example, I would publish code to delete all pictures from your computer if my code found out that you do not like metal music. I guess you not liking metal music and war in Ukraine are two very different things but the source is the same, unreliable code that invades your privacy in order to serve one purpose, punishment for disagreeing with my personal views and that should not be allowed.

Not all protestware are equal, some will not harm your computer on purpose, they will just annoy you with some messages like viruses did in their infancy stages, others might place some developer sanctions but no matter the outcome basic principle is the same, it does something without user consent and without informing the user that something like that might happen.

On the internet, many blog posts and discussions were open about this issue and its morality. Discussion is still active with different takes on the situation and how to prevent it. Our take on this matter is that professional developers should have standards and not submit to doing harm for the sake of personal views and feelings.

In the long run, this kind of behavior and practice can only harm developers involved in this kind of entanglement. Infected libraries will in time stop being used since people would not trust them and authors will have a stain on their name as impulsive or not trustworthy.

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If you were having some problems with your internet connection and you tried to run the Internet Connections troubleshooter but it displays an error message instead that says, “The default gateway is not available”, read on as this post will show you what you can do to fix this error. The first thing you can do to fix this error is to restart your computer and then try to run the Internet Connections troubleshooter again. However, if you still see the same error message, then you might want to troubleshoot the problem further. You can try to install the Network driver or reinstall the Network adapter drivers. You could also verify the power saving mode or reset TCP/IP as well as disable the Firewall temporarily.

Option 1 – Try installing the Network driver

The very first thing you can do to resolve the error is to install the network driver. It is a common solution to this kind of problem and most users encounter it right after a fresh installation of Windows 10. So if you have done this, then you need to install the network driver so that the network adapters can start working. You can find the network driver in the motherboard CD. On the other hand, if you are using a laptop, you might have to use another computer or mobile to download the network driver from the manufacturer’s website.

Option 2 – Update the Network Adapter drivers

If the first option is not applicable to you since you already have network drivers in your computer, you might want to update the Network Adapter drivers by following these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
  • Then right-click on each one of the Network drivers and update them all.
  • Restart your PC and see if it helped in fixing the BSOD error.
Note: If updating the network drivers didn’t help in fixing the “Windows could not find a driver for your network adapter” error, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

You could also try to reinstall the network adapter driver, refer to these steps:

  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Option 3 – Try to verify power-saving mode

If you are using a Windows 10 laptop, then you should know that the Power Options panel plays an important role. So if you’re getting an error in your laptop, you have to check some settings that are related to the Power Saving mode. To do so, follow these steps:
  • Open Control Panel and go to Hardware and Sound and click on Power Options.
  • Next, click on the “Change plan settings” option of your selected plan and then click the “Change advanced power settings” option.
  • After that, you should see the Power Options window, and here, expand the Wireless Adapter Settings and Power Saving Mode.
  • Now make sure that the Maximum Performance option is selected. If it’s not, select it and save the changes you’ve made.

Option 4 – Try to reset the TCP/IP

As you know, the TCP/IP or the Internet Protocol is the most important thing if you want to use the internet on your computer. That’s why if it ends up getting corrupted, you need to reset the TCP/IP to fix the problem. To reset TCP/IP, refer to these steps:
  • In the Windows start the search, type “command prompt” and right-click on Command Prompt from the search results.
  • Then select the “Run as administrator” option to open Command Prompt with admin privileges.
  • After that, execute this command: netsh int ip reset resettcpip.txt
  • Once it’s done, exit Command Prompt and restart your computer and then check if the error is now fixed.

Option 5 – Temporarily disable Firewall

On the other hand, the error could also be due to the Firewall software installed on your computer. Thus, disabling them or any security software installed on your computer is always a good idea you can try when you’re not able to access the shared drive on your computer. There are times when you encounter problems like the error “The default gateway is not available” due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program and Windows Defender Firewall for the meantime and check if it fixes the error or not
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Fake Windows 11 installers come with malware
Being in the Microsoft Windows insider program will let you get a hands-on new Windows 11, but some people just want Windows 11 without being in the insider program. Well, people beware! It was detected that some groups have been releasing fake Windows 11 installers with malware into them. There’s one malicious file called 86307_windows 11 builds 21996.1 x64 + activator.exe. Based on the filename, one might guess that it includes Windows 11 build 21996.1, and on top of that, there’s something in it that will automatically activate Windows for you. It comes in at 1.75GB, so for some people, that might seem reasonable. It starts out looking like a normal installer, and then there’s a second installer that calls itself a download manager. If you accept the nonsense agreement that’s included, you get a bunch of malware. This is just one example of malicious installers running amok internet, but there are more of them with different software placed inside. Malware can be anything from adware to a Trojan virus. The adware usually isn’t super dangerous. It’s just malware that’s meant to inject your PC with advertisements. Viruses can be more of an issue, and they can be harder to get rid of if your machine is infected. Windows Defender does a good job of getting rid of this stuff. The only problem is that if you’re downloading Windows 11 from shady sources, you’re probably already set to click through the dozen or so warnings that pop up telling you not to install it. The solution will be to get Windows from a trusted source of roll inside the insider program and get it from Microsoft directly.
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Fix Broadcom BCM20702A0 driver error
In recent times, some Windows 10 users have seen an error code BCM20702A0, when using Bluetooth and they are concerned as to what it is all about. We can say for certain that it has something to do with your Bluetooth driver. The error message in question is:
The drivers for this device are not installed. There are no compatible drivers for this device.
The problem here tends to no longer allow specific Bluetooth components to properly communicate with your Windows 10 operating system. It also affects laptops that do not have native Bluetooth support; therefore, the manufacturer installed a dongle on the inside to deliver the service. This is not the best way to do things because native support is always better. On the other hand, maybe you’re using a Broadcom USB Bluetooth dongle that is acting up, and as such, the error is showing. Below are solutions provided for this particular error and how to eliminate it.
  1. Run the Bluetooth Troubleshooter

    Press ⊞ WINDOWS to open the menu and select settings In settings choose Update & Security Go to troubleshoot and on the right panel click on additional troubleshooters Click on Bluetooth Select Run the troubleshooter, then sit back and allow the tool to do its thing. Once you’ve completed the task, click on Apply this fix if any repairs are needed Reboot your computer
  2. Install Broadcom driver from official website

    Windows drivers for Broadcom Bluetooth devices are no longer posted on their website. They should be available through Microsoft’s Windows Update service. If drivers were not downloaded automatically by Windows Update, use Device Manager to refresh the driver from Windows Update. However, the Broadcom Bluetooth drivers seem to be available here on the Lenovo website. To fix the BCM20702A0 driver error, you may download and install them. After downloading it, right-click on the downloaded item, and select Run as administrator. After installation, restart your computer, then check again if it works.
  3. Remove all Bluetooth drivers and USB controllers

    If previous solutions did not work, go to device manager and remove all Bluetooth devices along with all USB controllers. Reboot your computer and Windows will automatically reinstall and set all devices.
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Dangerous GriftHorse Trojan found on Android
There has been recently discovered in the field of malware targeting Android devices. Affecting more than 10 million users of Android phones, the malware GriftHorse is doing its attacks via phishing and premium services scams. A lot of applications have been discovered that are hosts for this malware and many of them are inside the Google store and available for download. GriftHorseAccording to Zimperium zLabs, this malware that was recently detected has been doing its scams and attacks even in November of 2020 and has thus far accumulated hundreds of thousands of dollars in its scam. On the surface it looks very harmless, asking for typical permissions like internet access, calls, and other related needed functions, and then it waits. After few months the real attack happens when users get charged with premium service they never subscribed to in the first place.

List of Infected Applications that Carry GriftHorse Trojan

Zimperium zLabs listed out some of the apps with this malware. Users are advised to avoid installing them.
  •     Amazing Video Editor
  •     Bag X-Ray 100% Scanner
  •     Bus – Metrolis 2021
  •     Call Recoder Pro
  •     Call Blocker-Spam Call Blocker
  •     Cinema Hall: Free HD Movies
  •     Coupons & Gifts: InstaShop
  •     GPS Phone Tracker – Family Locator
  •     Fingerprint Changer
  •     Fitness Point
  •     Free Calls WorldWide
  •     Geospot: GPS Location Tracker
  •     GPS Phone Tracker – Family Locator
  •     Handy Translator Pro
  •     Horoscope : Fortune
  •     iCare – Find Location
  •     iConnected Tracker
  •     Instant Speech Translation
  •     Lifeel – scan and test
  •     My Chat Translator
  •     My Locator Plus
  •     Plant Camera Identifier
  •     Racers Car Driver
  •     Safe Lock
  •     Screen Mirroring TV Cast
  •     Slime Simulator
  •     Smart Spot Locator
These are only some of the many infected apps available on the internet. Zimperium zLabs also warned that GriftHorse Trojan exists in over 70 countries worldwide. The infected app quickly changes the language and displays content depending on the user’s IP address.
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