Steps to Fixing Error Code 38

Error Code 38 – What is it?

Error Code 38 is a device driver error that users encounter on any Windows 2000 operating system and its following versions.

It occurs when the peripheral device that you connect to your PC cannot be accessed due to an inability of the Windows system to acknowledge the driver as a previous record of the driver being loaded is found in its memory.

It is a common error that users come across and appears on your PC with the following message:

“Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)”

Solution

driverfix boxError Causes

Error Code 38 is prompted when incomplete program files are left in the Windows system which damage or corrupt its files. There are various factors that contribute to this, some of which are:

  • An incomplete program installation
  • An incomplete program uninstallation
  • Hardware is not removed properly
  • System recovery from viruses
  • An improper system shut down

The above triggers are very likely to create incomplete files within the Windows registry thereby leading to its damage and corruption.

This is especially true in the case of your PC when it has recovered from viruses when using anti-virus software. The anti-virus in its effort to remove the virus also could remove the files which contain them thereby increasing the risk of the error code.

These damaged files can severely impact the health of your PC and are imperative to fix it immediately to prevent further problems.

Further Information and Manual Repair

Although this error code may pose serious problems for your PC, thankfully, it is very similar to other PC driver errors and thus is an easy one to get rid of. Here are various methods that you can use to get your PC running smoothly again.

Method 1 – Restart your PC

The easiest method you can use to solve your PC error code is to simply restart your PC. It may be that the error prompted upon connecting the device you have connected is merely a temporary problem, and upon restart, will resume functioning smoothly.

Method 2 – Run the Troubleshooting Wizard

If restarting your PC does not help, you will have to find the exact nature of the problem by running the troubleshooting wizard for the device and then address the problem accordingly. To do this, proceed with the following steps:

  1. Run Device Manager on your PC
  2. Click on the program under the installed programs that is creating problems for you
  3. Click on the ‘General’ Tab
  4. Click ‘Troubleshoot’
  5. Upon opening, the Troubleshooting Wizard will ask a series of questions regarding the error. Answer the questions and follow its directions for solving the error code.

After following the directions of the Troubleshooting wizard, make sure to restart your PC for the changes to take effect. Now check if your device is still causing problems.

Method 3 – Use System Restore

If the error persists, you can use system restore to eliminate the problem. Here is how to do so:

  1. Log in using an Administrator account
  2. Click ‘Start’ button and select All Programs > Accessories > System Tools > System Restore
  3. Click ‘Restore my computer to an earlier time’ and click ‘Next’
  4. Select the last Windows to restore point from the ‘On this list, click a restore point’ list, and click ‘Next’
  5. Click ‘Next’ on the confirmation window to proceed
  6. Restart your PC after restoration is complete

By restoring the system via a last saved system checkpoint, you can obtain undamaged Windows system files that can help resolve the error code.

Method 4 – Manually uninstall and reinstall the device driver

If using system restore does not work either, you may have to resort to manually uninstalling and then reinstalling the device driver causing the problem.

This would be necessary since the remaining incomplete files due to a partial removal or installation of programs are responsible for the error code. By uninstalling and reinstalling the device driver program, it would lead to the completion of the files.

You can do this by firstly logging in as Administrator and opening Device Manager. Select the device that is causing the problem and double click it; make sure that the peripheral is connected properly to the PC.

Upon opening, click on the ‘Driver’ tab and then select ‘Update Driver’. Make sure to refer to the system documentation that you received with your PC or computer to check for the motherboard details and driver specifics.

Method 5 – Use software to automatically download the driver

Manually uninstalling and reinstalling the driver will do the trick; however, it may be time-consuming especially when you would have to resort to your hardware user manual.

Using a program such as DriverFIX can save you a lot of time and frustration in having your device to work properly on your computer.

DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically.

It further ensures that your drivers are installed in their entirety leaving no room for any incomplete files to remain that create Error Code 38, or any other driver-related errors for that matter.

It also has the added advantage of being able to backup and restores your files should there be the slightest possibility of system file damage. DriverFIX is the answer to fixing your PC error codes accurately and quickly.

Click here to download DriverFIX to fix Error Code 38 quickly and effectively!

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The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like Wdf01000.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
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About Browser Hijackers

Browser hijacking is a type of unwanted software, commonly a browser add-on or extension, which then causes modifications in the web browser’s settings. Browser hijackers could do more than just modifying homepages. In most cases, browser hijacking is used for earning ad revenue that comes from forced advert clicks and website visits. Even though it may seem naive, all browser hijackers are dangerous and therefore always regarded as security threats. They don’t just ruin your internet browsers, but browser hijackers could also modify the system registry to make your PC susceptible to other malicious programs.

How you can know whether the browser is hijacked?

There are several symptoms of browser hijacking: 1. home-page is changed 2. new bookmarks pointing to porn websites have been added to your bookmarks 3. the default internet search engine and/or the default web browser settings are altered 4. find new toolbars that you did not add 5. unstoppable flurries of popup ads show up on your PC screen 6. webpages load very slowly and often incomplete 7. you have prohibited entry to certain web pages, for example, the site of an anti-malware software firm like SafeBytes.

So how does a browser hijacker infect a PC

A browser hijacker could be installed on your computer or laptop if you visit an infected website, click on an e-mail attachment, or download something from a file-sharing website. They also come from add-on programs, also referred to as browser helper objects (BHO), browser plug-ins or toolbars. Also, some shareware and freeware can put the hijacker inside your computer through “bundling”. A good example of some popular browser hijackers includes Babylon, Anyprotect, Conduit, SweetPage, DefaultTab, Delta Search, and RocketTab, but the names are regularly changing.

Tips on how to get rid of a browser hijacker

Some hijackers can be removed by uninstalling the freeware they were included with or by eliminating any extension you’ve recently added to your computer. However, most hijacking codes are not very easy to eliminate manually, since they go deeper into your operating system. Furthermore, manual removal expects you to perform several time-consuming and tricky actions that are hard to do for new computer users. Professionals always recommend users to get rid of any malicious software including browser hijacker with an automatic malware removal tool, which is simpler, safer, and faster than the manual removal technique. One of the top tools for correcting browser hijacker malware is SafeBytes Anti-Malware. It can help you eliminate any pre-existing malicious software in your computer and provides you real-time monitoring and protection from the latest internet threats. Employ a PC optimizer along with your anti-malware software to correct various registry problems, remove computer vulnerabilities, and improve your computer overall performance.

Help! Malware Preventing Antivirus Installation And Access To The Internet

All malware is bad, but certain kinds of malware do a lot more damage to your computer than others. Some malware sits in between the computer and the net connection and blocks some or all internet sites that you want to check out. It will also prevent you from installing anything on your system, especially anti-virus applications. If you’re reading this, chances are you’re stuck with a malware infection that is preventing you to download and install the Safebytes Anti-Malware program on your computer. Do as instructed below to get rid of the malware by alternate methods.

Install the anti-malware in Safe Mode

Safe Mode is actually a special, basic version of Windows in which just minimal services are loaded to counteract viruses and other troublesome programs from loading. In the event, the malicious software is set to load automatically when the computer boots, switching to this mode may well prevent it from doing so. To start the computer into Safe Mode, hit the “F8” key on your keyboard just before the Windows logo screen comes up; Or right after normal Windows boot up, run MSConfig, check Safe Boot under Boot tab, and click Apply. Once you’re in Safe Mode, you can attempt to download and install your antivirus software application without the hindrance of the virus. After installation, run the malware scanner to get rid of most standard infections.

Download the security program using an alternate web browser

Some malware mainly targets particular browsers. If this sounds like your case, use another web browser as it could circumvent the virus. If you appear to have a virus attached to Internet Explorer, then switch over to an alternate browser with built-in security features, such as Firefox or Chrome, to download your preferred anti-malware program – Safebytes.

Install and run anti-virus from the Thumb drive

Another solution is to store and operate an anti-malware program entirely from a Pen drive. Do these simple steps to clear up your affected PC using a portable antivirus. 1) Download the anti-malware on a virus-free PC. 2) Insert the USB drive onto the same system. 3) Run the setup program by double-clicking the executable file of the downloaded software, with a .exe file format. 4) Choose the drive letter of the pen drive as the place when the wizard asks you where you would like to install the antivirus. Follow the instructions on the computer screen to complete the installation process. 5) Unplug the pen drive. You may now utilize this portable anti-virus on the affected computer. 6) Double-click the EXE file to open the Safebytes software right from the pen drive. 7) Click the “Scan” button to run a full system scan and remove viruses automatically.

Protect Your PC and Privacy With SafeBytes Anti-Malware

To help protect your laptop or computer from many different internet-based threats, it’s important to install an anti-malware program on your laptop. However, with so many antimalware companies in the marketplace, nowadays it is hard to decide which one you should buy for your laptop. Some of them are great and some are scamware applications that pretend as genuine anti-malware software waiting to wreak havoc on your computer. While looking for an anti-malware tool, choose one that offers dependable, efficient, and complete protection against all known computer viruses and malware. On the list of recommended software by industry analysts is SafeBytes Anti-Malware, a popular security application for Windows computers. SafeBytes anti-malware is really a powerful, highly effective protection software made to assist users of all levels of computer literacy in finding and removing harmful threats from their computer. Through its cutting-edge technology, this software protects your computer against infections caused by different kinds of malware and similar threats, including spyware, adware, viruses, worms, trojans, keyloggers, ransomware, and potentially unwanted program (PUPs). SafeBytes anti-malware provides a myriad of advanced features that sets it apart from all others. Below are some of the great features included in the tool. Robust Anti-malware Protection: Built on a highly acclaimed anti-virus engine, this malware removal application can find and get rid of many obstinate malware threats like browser hijackers, PUPs, and ransomware that other common antivirus applications will miss. Live Protection: SafeBytes provides complete and real-time security for your computer. This software will continuously keep track of your computer for suspicious activity and updates itself continuously to keep current with the latest threats. Web Filtering: Through its unique safety rating, SafeBytes informs you whether a site is safe or not to visit it. This will make sure that you’re always certain of your safety when browsing the web. Faster Scanning: SafeBytes Anti-Malware possesses a multi-thread scan algorithm that works up to five times faster than any other antivirus software. Lightweight Application: SafeBytes gives you complete protection from online threats at a fraction of the CPU load due to its enhanced detection engine and algorithms. 24/7 Live Expert Support: You will get 24/7 technical support to promptly resolve any issue with your security application. SafeBytes can keep your PC safe from most advanced malware threats automatically, thus keeping your online experience secure and safe. Malware issues can become a thing of the past when you put this application to use. If you want sophisticated forms of protection features & threat detections, buying SafeBytes Anti-Malware will be worth the dollars!

Technical Details and Manual Removal (Advanced Users)

If you do not wish to use malware removal software and like to get rid of ListenToTheRadioNow manually, you might accomplish this by going to the Windows Add/Remove Programs menu in the control panel and deleting the offending software; in cases of web browser plug-ins, you could remove it by visiting the browser’s Add-on/Extension manager. You will likely also want to reset your web browser. Finally, check your hard drive for all of the following and clean your Windows registry manually to get rid of leftover application entries after uninstalls. Please keep in mind that only experienced users should attempt to manually edit the system files because removing any single critical registry entry results in a serious problem or even a system crash. In addition, certain malware is capable of replicating or preventing removal. It is highly recommended that you carry out the removal process in Safe Mode.
Files: %LOCALAPPDATA%\Google\Chrome\User Data\Default\Sync Extension Settings\mlpfmcjpkbijcpegdbkplcddgacjlgpf %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Sync Extension Settings\mlpfmcjpkbijcpegdbkplcddgacjlgpf %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\nhpggpakfcgbidnmlheodkbccemlenag %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\nhpggpakfcgbidnmlheodkbccemlenag %USERPROFILE%\AppData\Local\Google Registry: HKEY_LOCAL_MACHINE\Software\ListenToTheRadioNow\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller ListenToTheRadioNow
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Automatically backup files & folders
If you are a person which spends a lot of time in front of the computer doing work, then you are aware of the importance of having a proper backup of your archive so if anything bad happens you will lose almost none of the work. We can never tell when we might experience HDD failures or when we might be a victim of cyber attacks, natural disasters,s and other unpredictable circumstances where we could lose all of our data in a matter of minutes. Having a backup of our data is very important but sometimes we are too busy or not around and we miss that data backup we wanted to do, and if in this case disaster strikes we are out of luck and data is lost. To avoid such circumstances, you can set up automatic Windows Backups at a scheduled time. This way it will help to have the loss of important files and documents from unexpected hazards. in order to create automatic backups of your files, you have several options, and below we will explore each one in hopes that you will find one that best suits your needs.
  1. Create automatic file backup with OneDrive

    This is probably the best way to do it because each time when you sign in OneDrive files get backed up right away, files are stored in the cloud and can be accessed on any device via a Microsoft account. To get started, open the Settings app first. Click on the Update & Security category Select the Backup tab from the left pane. Move to the right page and click on the Back up files button that is available under Back up files to OneDrive. Select the folders you want to backup in the cloud, and remove those ones you don’t want to backup. On the next page, click the Start backup button to start the procedure.
  2. Create a backup using File History

    File History is an inbuilt feature that allows users to create automatic file backup on Windows 10. File History allows the users to back up their files in an external or cloud drive at different intervals of time. To create automatic file backup using File History: Press the ⊞ WINDOWS + I to open the Settings app. Click on the Update & Security category and then select the Backup tab from the left pane. Under the Back up using File History section, click on Add a drive button. Now choose the drive to store the backup files. Windows will use this drive for File History. Then turn on the toggle button under Automatically back up my files. This will back up your data to the drive automatically whenever you connect it to the system. Below the toggle button, click on the “More options” link to set how frequently File History will back up. Use the Keep my backups drop-down menu to get the option to configure the time for how long you want to keep your backups. By default, it will keep your backups forever. Under the section Back up these folders, tap on the Add a folder button in order to add one more folder to the backup. Then click on the Add a folder button, under Exclude these folders. This will exclude the files that you don’t want to back up. You can stop the drive from storing backup files to change the backup storage location. To do this, click the Stop using drive option under the Back up to a different drive category.
  3. Backup using Windows backup & restore tool

    Open Control Panel Click on the System and Security option Scroll down and select the Backup and Restore (Windows 7) button Next click on the Set up backup button, available under the Back up or restore your files section Under the Save backup on section, select the Backup Destination where you want your backup files to get stored On the “Set up backup” page, Windows will ask you to choose the way to backup, check Let me choose checkbox, and then hit the Next button Under the section Computer, select the files and folders you want to backup. Then uncheck the box next to the Include a system image of drives option, and then hit the Next button Now click on the Change schedule link. Set the time and check the box beside Run backup on a schedule button Click OK then select the Save settings and run backup option
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Windows computer goes to sleep automatically
If your Windows 10 computer or laptop keeps on going to sleep randomly even when you’re using it, read on as this post will walk you through the process of resolving the problem. There are a number of users who reported about how their Windows 10 computers would automatically go into Sleep Mode. One particular user claimed that when he installed a fresh Windows 10 version he began experiencing the same problem. It turns out that the screen goes to sleep but what’s odd is that the power lights and the keyboard are still working. The computer is also warm to touch which shouldn’t be the case when it is in sleep mode. And when some users tried checking the event log, it showed them that the computer didn’t actually go into sleep mode but it shut down instead. To fix this issue, here are some possible fixes that could hopefully work.

Option 1 – Edit the Power Plan settings using Control Panel

  • Click the Cortana button and type “control panel” in the field and select the appropriate result to open Control Panel.
  • After opening Control Panel, click on the Power Options.
  • From there, select the “Edit Plan Settings” option and make sure that the option to “Put the computer to sleep” is set to Never.

Option 2 – Edit the Power Options using Settings

  • Tap the Windows key + I to open the Settings app.
  • After that, select Settings and go to the Power & sleep section.
  • Next, set the system to “Never” when the device is running on battery power or plugged in.
  • Now restart your computer to make sure that everything is working properly.

Option 3 – Try running the Power Troubleshooter

Another option that could help resolve the problem is the Power Troubleshooter. This built-in troubleshooter in Windows can help you get things up and running again.

Option 4 – Troubleshoot Sleep Mode issue in a Clean Boot State

The issue with Sleep Mode might be caused by some third-party programs installed on your computer. This program might be the one that puts your computer to sleep and so to isolate this possibility, you have to put your PC in a Clean Boot State using the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.

Option 5 – Try checking the Sleep Advanced Settings

  • Click on the Windows key and type “control panel” in the field and select the related search result.
  • Next, select the Security and Maintenance option and click on the Power Options.
  • After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
  • Now click on the Change advanced power settings button and a new window will appear.
  • Then look for the “Sleep” option and expand it to select the Allow hybrid sleep” option. Turn this option off and close all the opened windows.
  • Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

Option 6 – Try installing v9 or 10 of the MEI or Intel Management Engine Interface

Note that this option only applies to users who are using an HP laptop. And if your motherboard does not support Hybrid Sleep, you might have to downgrade the Intel MEI to version 9 or 10. To install v9 or v10, you need to go to the HP Drivers & Downloads page and look for the MEI driver version 9 from the website’s Driver Chipset section. Once you’ve downloaded the driver, install it and if a dialog box warning pops up, simply ignore it and proceed.

Option 7 – Update the device drivers

  • Reboot your computer into Safe Mode with networking support.
  • Tap the Win + R keys on your keyboard to open the Run dialog box.
  • After that, type “devmgmt.msc” in the field and hit Enter or click OK to open the Device Manager.
  • After opening the Device Manager, update all the outdated Device drivers on your computer.
  • Next, right-click on all the driver entries that are appropriately labeled, and then click the Update driver option.
  • Now restart your PC and check if your computer is now back to normal.
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Fix Setup has failed Error in Windows
If you encounter the “Setup has failed to determine supported install choices” error when trying to downgrade or upgrade your Windows 10 computer, this signifies that there are some compatibility issues with the installation process and that Windows was not able to either downgrade or upgrade to another version. Usually, this error occurs when you are using the built-in options in Windows 10 upgrade or downgrade to another version of Windows. This option is mostly used as it keeps the user settings as well as data intact. Thus, you need to keep in mind a lot of parameters before you proceed with the installation because if there is any conflict in the process, you certainly won’t be able to downgrade or upgrade your Windows computer. To resolve the issue, here are some suggestions that might help.

Option 1 – Try running in Compatibility mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.
  • Look for the setup file.
  • Once you find it, right-click on it and select Properties from the context menu.
  • After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
  • You also have to check the “Run as administrator” option.
  • Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Option 2 – Try troubleshooting compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.
  • Look for the setup file.
  • Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
  • After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Try to use the setup file instead of an image

If you are running the Windows ISO image for the installation, you can try running the setup file instead. This is because when you try to install Windows from an image file directly, it has to be loaded into a virtual CD drive first, and then from there, further operations are carried out. And so, you can just bypass this mechanism to avoid getting the “Setup has failed to determine supported install choices” error.
  • First, you need to extract the disk file to an accessible location.
  • After that, go to Sources > Setup.exe.
  • Now run the setup file to upgrade or downgrade the Windows version. Just make sure that you do run the setup file as an administrator.

Option 4 – Try to do the upgrade or downgrade in a Clean Boot state

Putting your PC in a Clean Boot state can also help when you want to upgrade or downgrade your version of Windows without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.
  • After making the bootable drive, you need to plug it into your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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